Gong.io

Lead end-to-end sourcing for GTM functions, negotiate contracts, and build vendor relationships to support rapid growth. | 7+ years of procurement experience with expertise in sales and marketing sourcing, strong negotiation skills, and stakeholder management. | Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is a category-defining, high-growth SaaS company, and we’re looking for a Sourcing Manager who thrives in scale, speed, and complexity. In this role, you’ll own end-to-end sourcing and procurement for our Go-To-Market (Sales, Marketing, and Customer Support) organizations—teams that are growing fast and operating globally. This is a hands-on, highly visible role for someone who loves building structure in a dynamic environment, navigating ambiguity, and partnering closely with fast-moving business leaders. You’ll operate at the intersection of finance, legal, security, and GTM leadership, helping Gong grow efficiently while moving quickly. If you’re energized by negotiating high-impact deals, supporting aggressive growth targets, and shaping sourcing strategy at a scaling tech company, this role is for you. RESPONSIBILITIES Own GTM Sourcing at Scale Lead the full sourcing lifecycle for Sales, Marketing, and Customer Support spend—from supplier selection through contract execution. Support high-velocity needs across digital marketing, advertising, events, and sales enablement. Drive Deals Forward Act as the quarterback for assigned deals, coordinating closely with Legal, Security, Finance, Business Owners, and vendors to keep momentum and close efficiently. Negotiate & Structure Commercial Agreements Partner with Finance Business Partners, Legal, and Information Security to negotiate pricing, SLAs, SOWs, and commercial terms that scale with the business. Build and Manage Strategic Vendor Relationships Own supplier performance management, business reviews, and ongoing relationship strategy with key vendors. Ensure Financial Discipline Maintain accurate cost tracking, contract compliance, and smooth approval and payment workflows in a fast-paced environment. Optimize for Growth and Efficiency Identify cost-savings opportunities and drive smarter sourcing decisions without slowing the business down. Influence & Advise Senior Stakeholders Become a trusted partner to GTM leaders, shaping sourcing strategy and supporting planning for future growth. Present data-driven recommendations, benchmarks, and ROI analyses to executive audiences. Support Beyond Core Categories Jump in to support additional procurement areas as needed in a lean, high-growth organization. QUALIFICATIONS 7+ years of procurement experience, with deep expertise in Sales & Marketing sourcing. A bias for action and comfort operating in a fast-changing, high-growth tech environment. Proven experience negotiating contracts related to digital marketing, advertising spend, and event planning. Strong knowledge of procurement best practices, supplier management, and commercial negotiations. Exceptional stakeholder management skills and the ability to align sourcing strategy with aggressive business goals. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $165,000 - $195,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-NK1

Drive customer engagement, adoption, renewals, and growth as a trusted advisor within the Industry Expansion segment, collaborating cross-functionally to improve customer outcomes and retention. | 2+ years B2B SaaS customer success experience, industry knowledge in Financial Services or Healthcare, managing business metrics, senior stakeholder relationship management, and ability to thrive in fast-paced, ambiguous environments. | Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io. Our Customer Success Managers (CSMs) are trusted strategic advisors to revenue and operational leaders. They are responsible for driving strategic plans and business transformation while delivering measurable business impact. As a CSM at Gong, you will drive customer engagement and product adoption, deliver meaningful business outcomes, mitigate risk, and drive account growth. CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals. This particular role will be a foundational member of our new Industry Expansion (IX) team, which is building out the strategy for the newest segment in Gong CS. You will be joining a "startup within a startup," contributing to shaping the customer journey and success model for emerging industries and use cases. You’ll help to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment. RESPONSIBILITIES • Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, to uncover business outcomes and strategically map those to Gong value. • Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining and measuring value, unearthing and mitigating risk, and creating customer advocacy. • Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience. • Drive quarterly metrics around portfolio net growth, gross dollar retention (GDR), and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR. • Partner with our Implementation team to ensure customers within the IX segment onboard successfully and achieve quick time-to-value against their desired outcomes. • Collaborate closely with Account Executives to secure retention and growth of your IX portfolio through upsell and cross-sell motions. • Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops. • Proactively identify and lead team process improvements and help us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team. QUALIFICATIONS • 2+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience. • Experience working with Financial Services or Healthcare customers, or work experience in those industries • Experience prioritizing and managing a book of business and being accountable for quarterly metrics. • Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention. • Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations. • Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives. • Our CSMs are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves on being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you! PERKS & BENEFITS • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $95,000 - $103,000 USD OTE (70/30 split). Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-AC1