Gong.io

Own and mature the end-to-end third-party risk management program ensuring vendor compliance with security, privacy, and compliance standards. | 7+ years experience in third-party risk management, GRC, or information security with strong knowledge of SOC 2, ISO 27001, and NIST frameworks. | Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is seeking an experienced Third Party Risk Manager to join our Governance, Risk, and Compliance (GRC) team. In this role, you will own and mature Gong's third-party risk management program, ensuring that vendors, suppliers, and partners meet our security, privacy, compliance, and operational resilience standards. You will establish baselines and controls that Gong can implement to proactively address third-party risk, and apply a risk-based approach to vendor reviews—prioritizing effort based on the criticality, data access, and inherent risk of each vendor. You will build a program that is robust and scalable, evolving to meet the business's needs as Gong grows. You will partner cross-functionally with Procurement, Legal, Security, Privacy, and business stakeholders to assess, monitor, and mitigate risks across the full vendor lifecycle. This role will report directly into the Head of GRC and operate both strategically and very hands-on. RESPONSIBILITIES Own the end-to-end third-party risk lifecycle: intake, due diligence, risk assessment, onboarding, ongoing monitoring, and offboarding. Establish baselines and controls that Gong can implement to reduce and manage third-party risk across the vendor portfolio. Apply a risk-based approach to vendor reviews, tiering vendors and scaling the depth of due diligence according to inherent risk, data sensitivity, and business criticality. Build a robust and scalable TPRM program that adapts to evolving business needs and supports Gong's growth. Conduct vendor risk assessments across security, privacy, compliance, financial, and operational domains, and clearly communicate findings and remediation requirements. Partner with Procurement and Legal to embed risk requirements into contracts, data processing agreements, and vendor onboarding workflows. Maintain and enhance the TPRM framework, policies, standards, and procedures in alignment with frameworks such as SOC 2, ISO 27001, and relevant privacy regulations (e.g., GDPR, CCPA). Manage continuous monitoring of the vendor portfolio, including periodic reassessments, tiering, and tracking of remediation items. Administer and optimize TPRM tooling and automation to scale the program. Report on third-party risk posture, key metrics, and trends to GRC leadership and relevant stakeholders. Support audit and customer assurance activities related to third-party risk. Experience handling security agreements between vendors - and holding vendors accountable to such agreements. QUALIFICATIONS 7+ years of experience in third-party/vendor risk management, GRC, information security, or a related field. Demonstrated ability to establish baselines and controls and take a risk-based approach to vendor reviews. Strong working knowledge of security and compliance frameworks (SOC 2, ISO 27001, NIST) and data privacy regulations. Experience conducting vendor risk assessments and interpreting security documentation (e.g., SOC 2 reports, pen test results, questionnaires). Excellent cross-functional collaboration and communication skills, with the ability to translate risk into business terms. Experience with TPRM tooling (e.g., Zip). Relevant certifications (e.g., CTPRP, CISA, CISSP, CRISC) are a plus. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $117,000 - $185,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-SM1

Drive success of largest clients through strategic guidance and multi-year revenue AI transformation roadmaps with C-suite engagement. | 5+ years in strategic consulting or leadership with enterprise or Fortune 2000 companies and strong communication skills for C-suite engagement. | Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. In this role, you will be directly responsible for ensuring the success of Gong’s largest clients by providing strategic guidance, driving customer transformation journeys, and building long-lasting relationships with key stakeholders. You will work closely with the Sales and Customer Success teams to align Gong’s solutions with the revenue goals of senior leaders, guiding our enterprise customers from point solutions to long-term, autonomous revenue AI transformation. You will leverage Gong’s maturity model to assess clients’ current revenue operations, uncover challenges, and help develop multi-year roadmaps that drive business outcomes. By collaborating with various internal teams, including Sales, Product, Implementation, and C-suite executives, you will play an instrumental role in transforming Gong's relationships with its largest customers, ensuring that we are delivering sustainable value at scale. We are looking for someone with a strong history of consulting senior leaders towards achieving strategic business goals and driving tangible outcomes. This experience could come from being a senior leader in a Fortune 500 type organization that has led large, transformative projects and can distill lessons learned into repeatable consultative engagements. Alternatively, you may have experience as a senior level strategic consultant who desires working with a world-class SaaS organization. RESPONSIBILITIES Build and maintain trusted advisor relationships with VP to C-suite revenue leaders, guiding them through their Gong transformation journey and ensuring long-term success, specifically their customers renewal journey. Lead high-level, consultative discussions with customers to uncover their most pressing revenue challenges and opportunities, leveraging Gong’s platform and solutions to transform their revenue operations. Use Gong’s maturity model to assess and identify gaps in customers' revenue operations, then design customized, long-term roadmaps to help them achieve their revenue objectives. Work closely with Sales, Account Management, Product, Marketing, and other internal teams to align customer needs with Gong’s strategic objectives and ensure effective cross-functional support. Create, execute, and optimize long-term strategic plans for each customer, focused on driving business outcomes and ensuring measurable ROI from Gong’s solutions. Work with client executives to drive alignment on revenue goals, ensuring Gong’s solutions are positioned as central to their long-term growth strategy. Engage with multiple stakeholders across various client business units, ensuring buy-in and alignment at every stage of the transformation process. Help ensure Gong's annual revenue targets are met by fostering growth in large accounts, focusing on retaining and expanding business with multi-million-dollar deals. QUALIFICATIONS 5+ years of experience consulting or leading strategic functions, with a focus on enterprise or Fortune 2000 companies. Example functions where you may have worked include- rev ops, customer success, senior technical divisions as well as anywhere where your current usage of Gong has shown measurable impact on the overall business. Exceptional ability to communicate and build relationships with C-suite executives, VPs, and senior leaders. Experience in consultative sales, business transformation, and driving long-term customer success and ROI. Familiarity with revenue operations, sales technology platforms, and a deep understanding of the challenges faced by sales and revenue teams. Ability to work cross-functionally with product, marketing, sales, and other teams to align customer strategies with Gong’s solutions. Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining a high level of customer satisfaction. Excellent verbal and written communication skills, with the ability to clearly convey complex ideas to both technical and non-technical stakeholders. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $168,000 - $250,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-AM1

Lead narrative, strategy, and GTM for AI infrastructure targeting technical buyers and partner with leadership on product positioning and launches. | Requires 8+ years B2B product marketing with 4+ years in AI platforms or complex enterprise SaaS and marketing to technical personas. | Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. We are looking for a Principal PMM to own the narrative, strategy, and GTM for the fastest-moving surface in our platform – the agentic execution layer that turns everything Gong knows about a revenue organization into action. This is where the vision for the Gong Revenue AI OS becomes real for the market. This is not a role for someone who wants to market features. This is a category-defining role for a technical buyer audience. You will shape how enterprise IT and revenue operations leaders think about agentic AI for revenue: what governed execution actually looks like, how organizations move from agent sprawl to a coordinated operating model, and why the data foundation underneath agents is what determines whether they deliver compounding value or plateau. You will partner closely with Product, GTM, and executive leadership to turn a genuinely new architectural concept into a narrative that earns trust with buyers who evaluate infrastructure, not just software. RESPONSIBILITIES Own the technical buyer narrative — define positioning and messaging that earns credibility with CIOs and RevOps leaders evaluating enterprise AI infrastructure for revenue. Go beyond outcomes: make governance models, orchestration architecture, data permissioning, and agent lifecycle management feel purpose-built and immediately trustworthy. Build the infrastructure conversation — develop the content, frameworks, and tools that help CIOs and RevOps architects understand how Gong fits into their AI stack. This means data flows, governance controls, agent coordination, MCP integrations, audit trails, and the role of the Gong Revenue Graph as the grounding layer that makes autonomous execution reliable at enterprise scale. Unify AI and execution into a single story — intelligence and execution are one product. Your job is to make the integrated picture feel inevitable to a technical buyer who has spent the past 18 months evaluating fragmented point solutions and wondering why none of them hold up in production. Take a portfolio view — make and defend recommendations about how AI execution capabilities are packaged and monetized across the platform. Shape product and GTM strategy — bring structured buyer, competitive, and analyst insights into product planning; develop a deep POV on how enterprise IT and revenue operations teams evaluate, adopt, and govern agentic AI; be the team’s expert on how this market is evolving and how enterprises are making platform decisions. Drive high-impact launches — partner with the broader PMM team, PM, Enablement, sales, post-sales, comms, and ops to drive launches from brief to execution. QUALIFICATIONS 8+ years of B2B product marketing experience, with at least four years owning the full PMM lifecycle for an AI platform, agentic infrastructure, or complex workflow product at an enterprise SaaS company with demonstrated success marketing to technical buyers. Working knowledge of agentic workflow concepts: triggers, actions, plays, next-best-action, human-in-the-loop governance, MCP integrations, and how enterprises think about AI governance and data residency. Exceptional written and verbal communication skills. You write with precision, distill architectural concepts into narratives that earn trust, and can adapt your message to a variety of audiences across business and technical audiences. A bias toward evidence and action — you test positioning with customers, validate it in win/loss data, and iterate based on what actually moves technical buyers. Comfort operating in ambiguity and at pace. Gong ships fast. You will make good decisions with incomplete information and adapt as the product and market evolve. Experience marketing to RevOps, Sales Operations, or Revenue Leadership (CRO, VP Sales) personas. A track record of making complex, multi-layered systems feel coherent and inevitable to skeptical enterprise buyers. You have had to explain governance models, data permissioning, orchestration logic, or agent lifecycle management and made it land. Prior experience working on a product that was actively defining or expanding a market category, not just competing in an established one. Experience with analyst relations (Gartner, Forrester) — you have presented at briefings, shaped Magic Quadrant narratives, or contributed to Wave evaluations. Comfort with quantitative analysis: win/loss data, pipeline influence metrics, adoption curves, and consumption/credit pricing models. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $174,000 - $250,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-MT1

Drive customer engagement, adoption, renewals, and growth as a trusted advisor within the Industry Expansion segment, collaborating cross-functionally to improve customer outcomes and retention. | 2+ years B2B SaaS customer success experience, industry knowledge in Financial Services or Healthcare, managing business metrics, senior stakeholder relationship management, and ability to thrive in fast-paced, ambiguous environments. | Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io. Our Customer Success Managers (CSMs) are trusted strategic advisors to revenue and operational leaders. They are responsible for driving strategic plans and business transformation while delivering measurable business impact. As a CSM at Gong, you will drive customer engagement and product adoption, deliver meaningful business outcomes, mitigate risk, and drive account growth. CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals. This particular role will be a foundational member of our new Industry Expansion (IX) team, which is building out the strategy for the newest segment in Gong CS. You will be joining a "startup within a startup," contributing to shaping the customer journey and success model for emerging industries and use cases. You’ll help to build the IX outcomes realization journey, leveraging automation, AI, content, and self-service strategies to improve customer health, reduce churn, and increase NDR (Net Dollar Retention) for this critical new segment. RESPONSIBILITIES • Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, to uncover business outcomes and strategically map those to Gong value. • Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining and measuring value, unearthing and mitigating risk, and creating customer advocacy. • Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience. • Drive quarterly metrics around portfolio net growth, gross dollar retention (GDR), and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR. • Partner with our Implementation team to ensure customers within the IX segment onboard successfully and achieve quick time-to-value against their desired outcomes. • Collaborate closely with Account Executives to secure retention and growth of your IX portfolio through upsell and cross-sell motions. • Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops. • Proactively identify and lead team process improvements and help us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team. QUALIFICATIONS • 2+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience. • Experience working with Financial Services or Healthcare customers, or work experience in those industries • Experience prioritizing and managing a book of business and being accountable for quarterly metrics. • Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention. • Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations. • Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives. • Our CSMs are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves on being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you! PERKS & BENEFITS • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $95,000 - $103,000 USD OTE (70/30 split). Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-AC1