ConsumerAffairs

The Performance Marketing Analyst is responsible for managing and optimizing campaign performance across various ad platforms. This includes leveraging AI-driven insights to enhance targeting and improve spend efficiency. | Candidates should have 2-4 years of campaign management experience with a focus on AI-powered tools. A bachelor's degree or equivalent experience is required, with a preference for lead generation or e-commerce experience. | The Performance Marketing Analyst is responsible for all aspects of campaign performance—including strategy, execution, management, optimization, and AI-driven analysis—to ensure campaigns generate profitable traffic and achieve company goals. This role leverages AI-native tools and insights to enhance targeting, improve spend efficiency, and accelerate testing cycles. The Analyst works closely with the Performance Creative team to align on data-backed creative needs, ensuring the right assets are developed for experimentation and campaign launches. What You'll Do: Campaign Management Own the creation and performance of campaigns across a variety of ad platforms (Google Ads, Taboola, Facebook/Meta, TikTok, etc.) and lines of business Use AI-powered tools and modeling to guide forecasting, targeting, budget allocation, and creative strategy. Daily management of bids, spend, and resulting performance—including lead volumes, lead quality measures, revenue, margins, and other key signals surfaced by AI-driven insights. Ongoing testing and optimization of ad creative and visitor experiences, leveraging AI to identify patterns, predict winner variants, and accelerate test cycles. Relentlessly pursue campaign improvements regardless of performance—using both data intuition and AI-assisted opportunity discovery to proactively spot efficiency gains with the same intensity used to troubleshoot underperforming campaigns. Teamwork & Flexibility Serve as the thought leader for your assigned ad platforms within the organization. Stay up to date on changes in platform technology (technical setup, feedback loops, bidding strategies, AI-native features, etc.) and ensure our marketing operations evolve alongside them to drive best-in-class results. Work closely and efficiently with teams across the organization in a remote environment, including collaboration on AI-enabled workflows that streamline coordination and decision-making. Maintain frequent communication, tight coordination, and a culture of knowledge/data sharing with counterparts who share goals and responsibilities with this position. Adapt to changes in seasonality, the macroeconomic environment, internal goals, and rapid shifts in AI-driven performance dynamics across channels. Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources effectively, and demonstrating respect for others. What You'll Have: Bachelor’s degree or equivalent combination of education and relevant experience. 2-4 years of successful campaign management experience across Google Ads, Taboola, Facebook/Meta, TikTok (or similar platforms), with hands-on use of AI-powered tools or AI-native features to improve targeting, bidding, and creative performance — direct response, lead generation, or performance marketing experience required. Experience in lead generation with lead-quality goals or e-commerce with LTV goals strongly preferred, including the use of predictive or AI-driven models to evaluate intent, optimize funnels, and improve long-term value. Why You’ll Love Working Here At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

Drive revenue growth and partnership expansion through strategic B2B engagements, market analysis, pipeline management, and cross-functional collaboration. | 7+ years in SaaS business development or related field, strong strategic and analytical skills, proficiency with analytics and CRM tools, and an AI-native mindset. | The Strategic Account Manager forges strategic B2B partnerships to drive revenue growth, expand company business opportunities, and enhance Marketplace presence. The Strategic Account Manager must efficiently engage prospects, conduct meaningful exploratory conversations, manage a robust pipeline, utilize data to architect commercial terms, and drive opportunities to close. The ideal candidate must be AI-native, demonstrate deep knowledge of performance marketing, and possess a passion for operational excellence. What you'll do: Market and Competitive Analysis Conduct industry research and competitive analyses to inform new category development and partnership strategies Analyze analytics data to drive decision-making and market positioning Generate regular reports and insightful presentations to communicate findings, recommendations, and support leadership decision-making Business Development Identify high-value partnerships and prospect for the key decision-makers needed to achieve category growth and revenue targets Work in tandem with a Business Development Representative to efficiently manage sales pipeline, forecasting, and reporting Meet or exceed established individual and team sales quotas Cross-Functional Collaboration Work collaboratively with Data & Analytics, Marketing, and Marketplace teams to ensure alignment on initiatives, KPIs, and OKRs Foster a collaborative and results-driven culture within the team What you'll have: Minimum 7 years of experience in SaaS Business Development, Partnerships, Performance Marketing, or a related field Strong strategic thinking and planning skills, with the ability to execute effective business development strategies Demonstrates the ability to analyze market trends, competitor activities, and analytics data to drive decision-making and performance improvement Excellent communication and collaboration skills with the ability to build relationships both internal and external to the organization AI Native mindset — comfortable leveraging AI tools and emerging technologies to drive efficiency, insights, and innovation across business development and marketing strategies Technical Skills including: Analytics: Tableau, Looker, Domo, Qlik Business Intelligence: ZoomInfo, Apollo, Sales Navigator, Seamless, Lusha, Clearbit CRM: Salesforce, Hubspot, SAP Analyst-level proficiency in Excel, Google Sheets Why You’ll Love Working Here At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

Design and implement AI-powered security workflows to enhance security operations and reduce manual intervention. Manage cloud security posture and ensure compliance while collaborating with internal teams to address security vulnerabilities. | A bachelor's degree in a related field is required, along with demonstrated experience in AI tools and automation platforms. Candidates should have hands-on experience with security monitoring tools and a strong grasp of network and cloud security. | We are seeking a Security & IT Engineer who leverages AI-first thinking to reshape how security is designed, scaled, and maintained. This isn’t a traditional security role - we want someone who can harness AI tools, automation, and creative scripting to build intelligent security solutions that scale with our business. You’ll be our automation architect, using AI to eliminate manual processes and predict threats before they happen. If you’re excited about using generative AI to write detection rules, building generative workflows for incident response, or creating intelligent dashboards that surface insights before they’re requested, this role is for you. This hybrid position combines forward-leaning security engineering with essential IT operations, making you a key player in our technology infrastructure’s protection and efficiency. In this role, the Information Security Engineer must be knowledgeable about security frameworks and possess both deep and wide expertise in the security space. What you'll do: Security Engineering & Automation Design and implement AI-powered security workflows that reduce manual intervention and response times (detection, alert triage, compliance reporting, etc.) Leverage AI tools (ChatGPT, Claude, etc.) to enhance incident response, threat detection, and compliance operations Create intelligent systems for continuous compliance monitoring and reporting using our existing security tools Develop and maintain security automation for onboarding/offboarding processes, access controls, and device compliance Orchestrate vulnerability management: scanning, triage, remediation and tracking Use AI tools to analyze security metrics, identify trends, and generate actionable intelligence Manage and optimize our security stack IT Infrastructure & Ops Support cloud security posture in cloud infrastructure and SaaS environments Manage corporate identity and access management systems with a security-first approach Ensure secure device configuration and lifecycle management Provide escalated technical support for infrastructure and endpoint issues Ensure secure configuration and monitoring of corporate IT infrastructure Act on privacy breaches and malware threats Analyze IT specifications to assess security risks Collaborate with internal teams to ensure closure of security vulnerabilities Governance, Risk, and Compliance Write comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement Develop and maintain incident response playbooks and procedures Lead internal security awareness efforts, from phishing tests to trainings Develop and carry out information security plans and policies Minimum Qualifications & Credentials BSc/BA in Computer Science, Information Technology, or a related field Professional certification (e.g. CompTIA Security+, CISSP) is a plus Demonstrated experience with AI tools and automation platforms Experience Hands-on experience with vulnerability scanners, endpoint protection, and security monitoring tools Proven track record automating security and IT workflows using APIs, webhooks, and cloud-native tooling Proficiency in Python, Bash, or similar scripting languages for automation Strong grasp of network security, endpoint protection, and cloud security Experience with endpoint management, user support, and IT infrastructure Experience with log analysis and SIEM platforms (experience with budget-conscious solutions a plus) Proven work experience as a System Security Engineer or Information Security Engineer Hard/Technical Skills Understanding of OWASP, NIST, CSF, MITRE ATT&CK, and common security frameworks Detailed technical knowledge of database and operating system security Familiarity with web related technologies (web applications, web services, service oriented architectures) and of network/web-related protocols An analytical mind with excellent problem-solving ability Excellent written and verbal communication skills for both technical and business audiences Decision-making skills and ability to manage multiple initiatives simultaneously with minimal supervision Why You’ll Love Working Here At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

Manage client accounts, build relationships, deliver AI-driven reputation solutions, analyze data, conduct business reviews, educate clients, troubleshoot issues, and develop success strategies. | 3+ years in client success or account management, strong AI knowledge, excellent communication, multitasking ability, analytical skills, and CRM proficiency. | Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven reputation solutions. Your role is to act as a trusted advisor, helping clients maximize the value of our platform to achieve their business goals. What You'll Do: - You will manage a portfolio of client accounts, building strong, long-lasting relationships. - You will serve as the primary point of contact for clients, addressing their needs and concerns promptly. - You will collaborate with internal teams to deliver tailored solutions that meet client objectives. - You will analyze client data and feedback to identify opportunities for growth and improvement. - You will conduct regular check-ins and business reviews to ensure client satisfaction and retention. - You will educate clients on best practices and new features of our AI-powered reputation management tools. - You will troubleshoot and resolve client issues efficiently to maintain high service standards. - You will contribute to the development of client success strategies and processes. What You Bring: - 3+ years of experience in client success, account management, or a related field. - Strong understanding of AI technologies and their application in reputation management. - Excellent communication and interpersonal skills with a client-focused mindset. - Proven ability to manage multiple client accounts and projects simultaneously. - Analytical skills to interpret data and provide actionable insights. - Proficiency with CRM software and client success platforms. Bonus Points If You Have: - Experience working in a hybrid work environment. - Background in SaaS or technology industries. - Familiarity with Tulsa, OK market and business landscape. - Certification in client success management or related areas. What We Offer: - We offer a hybrid work schedule with flexibility to work remotely and in-office. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the AI Native Client Success Manager role at ConsumerAffairs. We look forward to hearing from you!

Lead and oversee new category research and incubation, manage existing category operations, drive revenue growth, manage P&L, build and mentor teams, and integrate AI to optimize business processes. | 10+ years running P&Ls in general management, experience with online consumer acquisition and lead generation, proven cross-functional leadership, AI integration experience, and strong analytical and communication skills. | The AI Native, General Manager (GM) - New Categories is responsible for leading and overseeing the research, evaluation, and incubation of new categories in the Marketplace as well as managing the strategy and operations of some existing categories. This role requires a strong leader with excellent analytical and business development capabilities, an ability to marshall resources, and make data-driven decisions. As an AI-Native leader, the GM will leverage artificial intelligence to enhance decision-making, streamline operations, and unlock new opportunities for innovation and growth. They will champion the adoption of AI-driven tools across the business to optimize processes, improve customer experiences, and empower teams with data-driven insights. The GM will work closely with senior leadership to develop and execute business strategies, integrate AI into core operations, and ensure the achievement of key performance indicators (KPIs) through both traditional and AI-enabled approaches. What You'll Do: Strategic Leadership: Lead cross-functional team to identify, research, evaluate, and incubate new category opportunities. Identify growth opportunities and drive initiatives to increase market share, revenue, and profitability in existing categories. Operational Management: Oversee day-to-day operations, ensuring efficiency and effectiveness across all departments. Implement best practices in operations management, process improvement, and resource allocation, showing strong capability with AI. Financial Oversight: Manage the P&L for the business unit and each category, ensuring financial targets are met or exceeded. Develop and manage budgets, forecasts, and financial reports to ensure informed decision-making. Ability to use AI-powered analytics to inform decision-making, forecast trends, and identify growth opportunities. Team Leadership: Build, lead, and mentor a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement. Drive employee engagement, talent development, and succession planning within the organization. Customer Focus: Develop relationships in new categories and maintain strong relationships with existing customers, ensuring a high level of customer satisfaction and loyalty. Stakeholder Management: Collaborate with cross-functional teams, including marketing, sales, product development, and finance, to achieve business objectives. Present business performance and strategic plans to the executive team and other stakeholders. Risk Management: Identify and mitigate risks related to operations, financial performance, and market dynamics. Ensure compliance with industry regulations, company policies, and legal requirements. Minimum Qualifications & Credentials Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred). Hard/Technical Skills 10+ years of business experience; running P&Ls in a general management capacity. Experience working in online consumer acquisition. Understanding of lead generation business models, products, and strategies. Proven track record of leading cross functional teams. Proven track record of leading and scaling a business unit/region/division, with a focus on revenue growth and operational efficiency. Strong analytical acumen and commitment to data-driven decision making. Proven experience in integrating AI solutions into business operations Soft Skills Results driven: Ability to identify and understand key business drivers, set meaningful goals, track and drive progress towards results. Strong communicator and influencer: Ability to effectively communicate to and influence across different audiences; partners, team, collaborators, executives, etc. Entrepreneurial spirit: Ability and desire to actively seek out change, continually question how things are done, and not be afraid to make changes. Creative and resourceful: Ability to draw upon and leverage past learnings and observations in finding opportunities to solve problems and drive growth Quick to learn: Ability to manage multiple partners with varying needs while coordinating with various internal teams Never quit mentality: Ability to pursue and run with multiple initiatives, driving them to completion simultaneously Excellent communication and people skills Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

Manage client accounts using AI tools to enhance reputation management and ensure client satisfaction. | 3+ years in client success or account management with strong AI technology knowledge and excellent communication skills. | Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to connecting consumers with trustworthy businesses. With a commitment to transparency and customer satisfaction, we empower companies to build strong, lasting relationships with their clients through innovative technology and data-driven insights. Role Overview: As an AI Native Client Success Manager, you will be instrumental in managing and nurturing client relationships within our Reputation Management Team. Your role focuses on leveraging AI-driven tools to enhance client engagement, ensuring their success and satisfaction with our services. What You'll Do: - You will manage a portfolio of client accounts, acting as the primary point of contact to foster strong partnerships. - You will utilize AI tools to analyze client data and provide actionable insights to improve their reputation management strategies. - You will collaborate with cross-functional teams to tailor solutions that meet client needs and drive business growth. - You will proactively identify and resolve client issues to maintain high satisfaction and retention rates. - You will conduct regular check-ins and performance reviews with clients to ensure alignment and success. - You will develop and deliver presentations and reports that communicate value and progress to clients. - You will stay updated on industry trends and AI advancements to continuously enhance client strategies. What You Bring: - Minimum of 3 years experience in client success, account management, or related roles. - Strong understanding of AI technologies and their application in client engagement and reputation management. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven problem-solving skills and the ability to manage multiple client accounts effectively. - Experience working in a hybrid work environment and managing remote client relationships. Bonus Points If You Have: - Experience in reputation management or consumer review platforms. - Familiarity with data analytics tools and CRM software. - Background in marketing or customer experience roles. - Knowledge of the Tulsa, OK market and business landscape. What We Offer: - We offer a flexible hybrid work schedule with in-office days Tuesday through Thursday and remote work on Monday and Friday. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation and client success. Ready to Apply? Submit your resume and cover letter through our careers page at www.consumeraffairs.com/careers. We look forward to learning how you can contribute to our team and help drive client success with AI innovation.

Manage client accounts, develop success plans, collaborate cross-functionally, analyze data, conduct reviews, educate clients on AI tools, advocate internally, and improve processes. | 3+ years in client success or related roles, strong AI knowledge, excellent communication, problem-solving skills, data-driven, and hybrid work capability. | Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven solutions. Your role will focus on delivering exceptional service, driving client satisfaction, and maximizing the value clients gain from our platform. What You'll Do: - You will manage a portfolio of client accounts, acting as the primary point of contact and trusted advisor. - You will develop and execute client success plans tailored to individual business needs. - You will collaborate with cross-functional teams to resolve client issues promptly and effectively. - You will analyze client data and feedback to identify opportunities for growth and improvement. - You will conduct regular check-ins and business reviews to ensure client goals are met. - You will educate clients on AI-powered tools and features to maximize platform utilization. - You will advocate for clients internally to influence product development and service enhancements. - You will contribute to the continuous improvement of client success processes and strategies. What You Bring: - 3+ years of experience in client success, account management, or related roles, preferably in SaaS or technology sectors. - Strong understanding of AI technologies and their application in customer success or reputation management. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven problem-solving skills and the ability to manage multiple client accounts simultaneously. - Data-driven mindset with experience using analytics tools to inform decisions. - Ability to work effectively in a hybrid work environment, balancing remote and in-office collaboration. Bonus Points If You Have: - Experience working in reputation management or consumer review platforms. - Familiarity with CRM software such as Salesforce or HubSpot. - Background in digital marketing or customer experience roles. - Knowledge of Tulsa, OK market and business landscape. What We Offer: - We offer a hybrid work schedule with flexibility to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our dynamic team at ConsumerAffairs, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role. We look forward to hearing from you!

Lead and oversee category strategy, operations, and growth initiatives leveraging AI tools, manage P&L and budgets, lead cross-functional teams, and collaborate with senior leadership to drive business performance. | Requires 10+ years of business experience with P&L responsibility, strong leadership and communication skills, experience in online consumer acquisition and AI integration, and a bachelor's degree (MBA preferred). | Description: • Lead and oversee research, evaluation, and incubation of new categories in the Marketplace • Manage strategy and operations of existing categories • Leverage AI to enhance decision-making, streamline operations, and unlock innovation opportunities • Champion adoption of AI-driven tools across the business to optimize processes and improve customer experiences • Work closely with senior leadership to develop and execute business strategies and integrate AI into core operations • Ensure achievement of key performance indicators (KPIs) through traditional and AI-enabled approaches • Lead cross-functional teams to identify, research, evaluate, and incubate new category opportunities • Identify growth opportunities and drive initiatives to increase market share, revenue, and profitability • Oversee day-to-day operations, implementing best practices in operations management, process improvement, and resource allocation • Manage the P&L for the business unit and each category; develop and manage budgets, forecasts, and financial reports • Use AI-powered analytics to inform decision-making, forecast trends, and identify growth opportunities • Build, lead, and mentor a high-performing team; drive employee engagement, talent development, and succession planning • Develop and maintain strong relationships with customers in new and existing categories • Collaborate with marketing, sales, product development, and finance to achieve business objectives • Present business performance and strategic plans to the executive team and other stakeholders • Identify and mitigate risks related to operations, financial performance, and market dynamics; ensure compliance with regulations and company policies Requirements: • Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred) • 10+ years of business experience; running P&Ls in a general management capacity • Experience working in online consumer acquisition • Understanding of lead generation business models, products, and strategies • Proven track record of leading cross functional teams • Proven track record of leading and scaling a business unit/region/division, with a focus on revenue growth and operational efficiency • Strong analytical acumen and commitment to data-driven decision making • Proven experience in integrating AI solutions into business operations • Results driven: Ability to identify and understand key business drivers, set meaningful goals, track and drive progress towards results • Strong communicator and influencer: Ability to effectively communicate to and influence across different audiences; partners, team, collaborators, executives, etc. • Entrepreneurial spirit: Ability and desire to actively seek out change, continually question how things are done, and not be afraid to make changes • Creative and resourceful: Ability to draw upon and leverage past learnings and observations in finding opportunities to solve problems and drive growth • Quick to learn: Ability to manage multiple partners with varying needs while coordinating with various internal teams • Never quit mentality: Ability to pursue and run with multiple initiatives, driving them to completion simultaneously • Excellent communication and people skills Benefits: • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development

Manage client accounts, tailor AI-driven reputation strategies, monitor performance, coordinate with teams, conduct reviews, identify growth opportunities, and improve client success processes. | 3+ years in client success or account management, strong AI knowledge, excellent communication, analytical skills, and ability to work in a hybrid environment. | Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven reputation solutions. Your role will focus on driving client satisfaction, retention, and growth by leveraging your expertise in client management and AI technologies. What You'll Do: - You will manage a portfolio of client accounts, serving as the primary point of contact and trusted advisor. - You will collaborate with clients to understand their business goals and tailor AI-powered reputation strategies accordingly. - You will monitor client performance metrics and provide actionable insights to optimize outcomes. - You will coordinate with internal teams including sales, product, and support to address client needs and resolve issues promptly. - You will conduct regular business reviews and training sessions to ensure clients maximize the value of our solutions. - You will identify opportunities for upselling and expansion within existing accounts. - You will stay current with AI and reputation management industry trends to provide clients with innovative solutions. - You will contribute to the continuous improvement of client success processes and tools. What You Bring: - Minimum of 3 years experience in client success, account management, or related roles. - Strong understanding of AI technologies and their application in reputation management. - Excellent communication and interpersonal skills with the ability to build lasting client relationships. - Proven track record of managing multiple client accounts and driving retention. - Analytical mindset with proficiency in data analysis and performance metrics. - Ability to work effectively in a hybrid work environment. Bonus Points If You Have: - Experience in SaaS or technology-driven companies. - Familiarity with CRM and client success software tools. - Background in digital marketing or customer experience management. - Knowledge of the Tulsa, OK market and business landscape. What We Offer: - We offer a hybrid work schedule with flexibility to balance in-office and remote work. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation and client success. Ready to Apply? To join our dynamic team at ConsumerAffairs, please submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for the AI Native Client Success Manager role. We look forward to hearing from you!

Perform strategic analysis, build presentations, maintain data quality, develop dashboards, and support cross-functional projects using AI tools and BI technologies. | 2-4 years experience in data analysis or BI, proficiency in Tableau or Power BI, advanced Excel, SQL required, Python a plus, strong communication and problem-solving skills. | The AI Native, Senior Strategic Analyst will help power the growth of ConsumerAffairs by delivering analytical support across our sales and marketing organizations. This AI-native individual will leverage advanced tools (including generative AI) to streamline insights, automate reporting, and uncover new opportunities to optimize business performance. This role sits at the intersection of business analytics, marketing strategy, and operations. The ideal candidate combines technical rigor with creative thinking, thrives in a fast-paced environment, and is obsessed with data integrity and storytelling. This is a critical, forward-facing position that will directly influence strategic decisions and shape the trajectory of key vertical goals and performance. What you'll do: Strategic Analysis • Perform ad hoc and recurring analyses that inform decision-making across marketing campaigns, channel performance, pricing, lead gen, and partner growth. • Support business cases and scenario modeling for partner opportunities or internal initiatives. Presentation of Insights • Build presentation-ready deliverables summarizing key insights, trends, and recommendations. • Support leadership in preparing materials for partner meetings and internal reviews. Data Aggregation & Quality • Own daily aggregation, validation, and maintenance of sales and marketing data pipelines • Identify anomalies or integrity gaps in data and proactively correct or escalate. Reporting & Dashboarding • Develop and maintain recurring dashboards and reports used by sales, marketing, and leadership. • Use AI tools (e.g., ChatGPT, CoPilot, Tableau GPT, etc.) to automate repetitive reporting workflows and assist with quick data exploration. Project Support • Contribute to cross-functional projects by providing analytical support (e.g., marketing mix modeling, performance forecasting, competitive analysis). • Bachelor’s degree in Business, Economics, Statistics, Data Science, or a related field. • 2-4 years of experience in data analysis, business intelligence, or a related role. • Industry experience is beneficial • Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills. • Understanding of data warehouse and data mining, a plus • Familiarity with BI technologies (e.g. Microsoft Power BI, Qlik) • Knowledge of SQL is required and Python is a plus • Proven abilities to take initiative and be innovative • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. • Must be highly curious, driven, and disciplined • Excellent communication and people skills • Obsessed with ensuring an exceptional customer experience- for both internal and external customers. • Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently. • Demonstrates a relentless focus on results with a commitment to deliver; • Takes decisive action, and confidently changes course if unsuccessful. • Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle. • Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration • Acts with urgency; delivers top results in hours and days instead of weeks and months. • Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities. Why You’ll Love Working Here At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together. • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development

Manage client accounts, build relationships, deliver AI-driven solutions, analyze data, conduct reviews, educate clients, troubleshoot issues, and develop success strategies. | 3+ years in client success or account management, strong AI knowledge, excellent communication, multitasking, analytical skills, and CRM proficiency. | Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven solutions. Your role is to act as a trusted advisor, helping clients maximize the value of our platform to achieve their business goals. What You'll Do: - You will manage a portfolio of client accounts, building strong, long-lasting relationships. - You will serve as the primary point of contact for clients, addressing their needs and concerns promptly. - You will collaborate with internal teams to deliver tailored solutions that meet client objectives. - You will analyze client data and feedback to identify opportunities for growth and improvement. - You will conduct regular check-ins and business reviews to ensure client satisfaction and retention. - You will educate clients on new features and best practices to optimize their use of our AI tools. - You will troubleshoot and resolve client issues efficiently to maintain high service standards. - You will contribute to the development of client success strategies and processes. What You Bring: - 3+ years of experience in client success, account management, or related roles. - Strong understanding of AI technologies and their application in reputation management. - Excellent communication and interpersonal skills with a client-focused mindset. - Proven ability to manage multiple client accounts and prioritize tasks effectively. - Analytical skills to interpret data and provide actionable insights. - Proficiency with CRM software and client success platforms. Bonus Points If You Have: - Experience working in a hybrid work environment. - Background in SaaS or technology industries. - Familiarity with Tulsa, OK market and business landscape. - Certification in client success or project management. What We Offer: - We offer a flexible hybrid work schedule with in-office days Tuesday through Thursday. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the AI Native Client Success Manager role at ConsumerAffairs. We look forward to hearing from you!

Manage client accounts, drive adoption of AI-powered tools, analyze data for growth opportunities, collaborate cross-functionally, conduct business reviews, and advocate for clients. | 3+ years in client success or account management, strong AI knowledge, excellent communication, data analysis skills, and experience in hybrid work environments. | Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven solutions. Your role will focus on delivering exceptional service, driving client satisfaction, and maximizing the value clients gain from our platform. What You'll Do: - You will manage a portfolio of client accounts, acting as the primary point of contact and trusted advisor. - You will develop and execute client success plans to ensure adoption and engagement with our AI-powered reputation management tools. - You will analyze client data and feedback to identify opportunities for growth and improvement. - You will collaborate with cross-functional teams including sales, product, and support to address client needs and resolve issues promptly. - You will conduct regular business reviews and provide strategic recommendations to clients. - You will advocate for clients internally to influence product development and service enhancements. - You will stay current with industry trends and AI advancements to provide expert guidance to clients. What You Bring: - Minimum of 3 years experience in client success, account management, or related roles, preferably in SaaS or technology sectors. - Strong understanding of AI technologies and their application in reputation management or customer experience. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to analyze data and translate insights into actionable strategies. - Experience working in a hybrid work environment and managing remote client relationships. Bonus Points If You Have: - Experience with reputation management platforms or CRM software. - Background in sales or marketing with a focus on customer retention. - Familiarity with Tulsa, OK business landscape and client base. - Certification in customer success or project management. What We Offer: - We offer a flexible hybrid work schedule to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture that values innovation. Ready to Apply? To join our dynamic team at ConsumerAffairs as an AI Native Client Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role. We look forward to hearing from you!

The Senior Manager, Performance Marketing leads and optimizes all paid marketing channels to achieve customer acquisition and revenue goals. They design and execute multi-channel campaigns, integrating AI-driven insights to enhance targeting and performance. | Candidates should have a Bachelor's degree and 7+ years of experience in performance marketing with a proven track record in managing large paid media budgets. Strong analytical skills and expertise in campaign management platforms are essential. | The Senior Manager, Performance Marketing is responsible for leading and optimizing all paid marketing channels to achieve customer acquisition and revenue goals. This role will design and execute multi-channel campaigns, integrating AI-driven insights to enhance targeting, creative testing, and budget allocation. They will oversee agency and platform relationships while leveraging automation, machine learning models, and advanced analytics to continuously improve efficiency and performance at scale. What you'll do: Own and optimize paid media channels (Paid Social, Demand Gen, Performance Max, etc.) by leveraging AI-powered bidding, audience modeling, and creative generation to maximize ROI. Develop and execute acquisition strategies aligned with growth objectives, using predictive analytics and machine learning to balance volume, quality, and cost efficiency. Manage and mentor a team of marketers, fostering a culture of data-driven experimentation, accountability, and fluency with AI-enabled tools. Oversee daily campaign orchestration across platforms (Google Ads, Meta, LinkedIn, TikTok, etc.), utilizing automation for budgeting, pacing, creative testing, and bid optimization. Partner with Analytics, Creative, Product, and Sales teams to align marketing initiatives with broader business goals, integrating AI insights to inform decision-making. Evaluate and manage agency, vendor, and platform partnerships with a focus on AI capabilities that enhance performance, efficiency, and scalability. Build and present performance reports, insights, and recommendations to senior leadership, incorporating AI-generated forecasting, scenario planning, and visualization. Stay ahead of industry trends, platform updates, and emerging AI technologies; continuously test new channels, tools, and methodologies to drive innovation. Education & Experience Bachelor’s degree or equivalent combination of education and relevant experience. 7+ years in performance marketing, growth, or digital media buying with direct experience leveraging AI-powered platforms and tools. Proven track record of managing and scaling large paid media budgets using automation and optimization to drive measurable business impact. Strong analytical skills with fluency in AI-driven attribution models, predictive analytics, and marketing mix optimization. Expertise in campaign management platforms (Google Ads, Meta Ads Manager, SA360, etc.) and proficiency with modern analytics/BI platforms (Google Analytics, Looker, Tableau). Experience leading cross-functional teams and managing agencies, vendors, and AI-enabled marketing technology partners. Demonstrated ability to coach, mentor, and elevate team performance through AI-driven workflows and experimentation. Skills & Mindset Acts with urgency and leverages automation to prioritize high-ROI tasks. Thrives in dynamic, fast-changing environments; adapts strategies quickly using real-time AI insights. Skilled at meeting deadlines and hitting aggressive growth targets through data-backed decision-making. Seeks and applies feedback to improve continuously; uses collaborative problem-solving with both humans and AI systems. Practices transparency, accountability, and proactive communication, sharing learnings and outcomes openly. Builds strong cross-team relationships in remote and global environments, effectively coordinating across time zones. Keeps ahead of AI and industry innovations, platform changes, and emerging tools to maintain a competitive edge. Growth-minded: eager to expand knowledge of new platforms, AI marketing technologies, and emerging digital channels. Advanced data analysis skills with Excel/Google Sheets (pivot tables, vlookups, sumifs, etc.) and experience using BI tools like Tableau, augmented with AI-based analytics is a plus. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

Analyze complex data to uncover trends and insights for decision-making. Build and maintain dashboards to monitor key performance indicators and support strategic initiatives. | Bachelor's degree in a relevant field and 3-5 years of experience in data analysis or business intelligence are required. Proficiency in SQL and data visualization tools is essential, along with strong communication skills. | The AI Native, Strategic Analytics Manager is a key player in our AI-native sales and marketing operations. This role blends strategic planning, data analysis, business operations, and insight generation. You’ll be hands-on in aggregating data, evaluating business performance, and helping steer our go-to-market strategies. Expect to build pricing models, evaluate growth opportunities, measure web performance, and develop reports and dashboards that drive clarity and action. You'll be a key thought partner for leadership, bringing structure and insight to some of our most important decisions. This is a remote based position. What You'll Do Analyze complex data to uncover trends, patterns, and insights for better decision-making. Build and maintain dashboards to monitor key performance indicators (KPIs). Develop AI-powered dashboards and reporting tools Partner with cross-functional teams (product, marketing, finance, operations) to align analysis with goals. Present data and strategic insights to senior leaders in a clear, compelling way. Support strategic initiatives with data modeling and performance evaluations. Track the effectiveness of business strategies and provide improvement recommendations. Stay ahead of analytics trends and tools to enhance our capabilities. What We're Looking For Bachelor's in Business, Economics, Statistics, Data Science, or similar field. 3–5 years in data analysis, business intelligence, or similar roles. Industry experience in SaaS, digital marketing, or marketplaces is a plus. Proficiency in data visualization tools like Tableau or Power BI. Advanced Excel skills. Knowledge of SQL (required); Python is a bonus. Experience with data warehouses, data mining, and BI tools is a plus. Highly curious, driven, and disciplined. Strong communicator with great interpersonal skills. Relentless about delivering exceptional customer experiences—internally and externally. Takes ownership, seeks feedback, and acts with urgency. Embraces challenges, shows grit, and is always looking to improve. Why You’ll Love Working Here At ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development