ConsumerAffairs

Compensation

Full Description

Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven reputation solutions. Your role will focus on driving client satisfaction, retention, and growth by leveraging your expertise in client management and AI technologies. What You'll Do: - You will manage a portfolio of client accounts, serving as the primary point of contact and trusted advisor. - You will collaborate with clients to understand their business goals and tailor AI-powered reputation strategies accordingly. - You will monitor client performance metrics and provide actionable insights to optimize outcomes. - You will coordinate with internal teams including sales, product, and support to address client needs and resolve issues promptly. - You will conduct regular business reviews and training sessions to ensure clients maximize the value of our solutions. - You will identify opportunities for upselling and expansion within existing accounts. - You will stay current with AI and reputation management industry trends to provide clients with innovative solutions. - You will contribute to the continuous improvement of client success processes and tools. What You Bring: - Minimum of 3 years experience in client success, account management, or related roles. - Strong understanding of AI technologies and their application in reputation management. - Excellent communication and interpersonal skills with the ability to build lasting client relationships. - Proven track record of managing multiple client accounts and driving retention. - Analytical mindset with proficiency in data analysis and performance metrics. - Ability to work effectively in a hybrid work environment. Bonus Points If You Have: - Experience in SaaS or technology-driven companies. - Familiarity with CRM and client success software tools. - Background in digital marketing or customer experience management. - Knowledge of the Tulsa, OK market and business landscape. What We Offer: - We offer a hybrid work schedule with flexibility to balance in-office and remote work. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation and client success. Ready to Apply? To join our dynamic team at ConsumerAffairs, please submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for the AI Native Client Success Manager role. We look forward to hearing from you!