ConsumerAffairs

Compensation

Full Description

Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven solutions. Your role will focus on delivering exceptional service, driving client satisfaction, and maximizing the value clients gain from our platform. What You'll Do: - You will manage a portfolio of client accounts, acting as the primary point of contact and trusted advisor. - You will develop and execute client success plans tailored to individual business needs. - You will collaborate with cross-functional teams to resolve client issues promptly and effectively. - You will analyze client data and feedback to identify opportunities for growth and improvement. - You will conduct regular check-ins and business reviews to ensure client goals are met. - You will educate clients on AI-powered tools and features to maximize platform utilization. - You will advocate for clients internally to influence product development and service enhancements. - You will contribute to the continuous improvement of client success processes and strategies. What You Bring: - 3+ years of experience in client success, account management, or related roles, preferably in SaaS or technology sectors. - Strong understanding of AI technologies and their application in customer success or reputation management. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven problem-solving skills and the ability to manage multiple client accounts simultaneously. - Data-driven mindset with experience using analytics tools to inform decisions. - Ability to work effectively in a hybrid work environment, balancing remote and in-office collaboration. Bonus Points If You Have: - Experience working in reputation management or consumer review platforms. - Familiarity with CRM software such as Salesforce or HubSpot. - Background in digital marketing or customer experience roles. - Knowledge of Tulsa, OK market and business landscape. What We Offer: - We offer a hybrid work schedule with flexibility to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our dynamic team at ConsumerAffairs, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role. We look forward to hearing from you!