ConsumerAffairs

Compensation

Full Description

Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven solutions. Your role is to act as a trusted advisor, helping clients maximize the value of our platform to achieve their business goals. What You'll Do: - You will manage a portfolio of client accounts, building strong, long-lasting relationships. - You will serve as the primary point of contact for clients, addressing their needs and concerns promptly. - You will collaborate with internal teams to deliver tailored solutions that meet client objectives. - You will analyze client data and feedback to identify opportunities for growth and improvement. - You will conduct regular check-ins and business reviews to ensure client satisfaction and retention. - You will educate clients on new features and best practices to optimize their use of our AI tools. - You will troubleshoot and resolve client issues efficiently to maintain high service standards. - You will contribute to the development of client success strategies and processes. What You Bring: - 3+ years of experience in client success, account management, or related roles. - Strong understanding of AI technologies and their application in reputation management. - Excellent communication and interpersonal skills with a client-focused mindset. - Proven ability to manage multiple client accounts and prioritize tasks effectively. - Analytical skills to interpret data and provide actionable insights. - Proficiency with CRM software and client success platforms. Bonus Points If You Have: - Experience working in a hybrid work environment. - Background in SaaS or technology industries. - Familiarity with Tulsa, OK market and business landscape. - Certification in client success or project management. What We Offer: - We offer a flexible hybrid work schedule with in-office days Tuesday through Thursday. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the AI Native Client Success Manager role at ConsumerAffairs. We look forward to hearing from you!