ConsumerAffairs

Compensation

Full Description

Job Title: AI Native, Client Success Manager Company Overview: ConsumerAffairs is a leading consumer review and reputation management platform dedicated to helping businesses build trust and foster strong customer relationships. With a commitment to innovation and customer-centric solutions, we empower companies to enhance their brand reputation through data-driven insights and AI-powered tools. Role Overview: As an AI Native Client Success Manager, you will be a vital part of our Reputation Management Team, responsible for nurturing client relationships and ensuring their success with our AI-driven solutions. Your role will focus on delivering exceptional service, driving client satisfaction, and maximizing the value clients gain from our platform. What You'll Do: - You will manage a portfolio of client accounts, acting as the primary point of contact and trusted advisor. - You will develop and execute client success plans to ensure adoption and engagement with our AI-powered reputation management tools. - You will analyze client data and feedback to identify opportunities for growth and improvement. - You will collaborate with cross-functional teams including sales, product, and support to address client needs and resolve issues promptly. - You will conduct regular business reviews and provide strategic recommendations to clients. - You will advocate for clients internally to influence product development and service enhancements. - You will stay current with industry trends and AI advancements to provide expert guidance to clients. What You Bring: - Minimum of 3 years experience in client success, account management, or related roles, preferably in SaaS or technology sectors. - Strong understanding of AI technologies and their application in reputation management or customer experience. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven ability to analyze data and translate insights into actionable strategies. - Experience working in a hybrid work environment and managing remote client relationships. Bonus Points If You Have: - Experience with reputation management platforms or CRM software. - Background in sales or marketing with a focus on customer retention. - Familiarity with Tulsa, OK business landscape and client base. - Certification in customer success or project management. What We Offer: - We offer a flexible hybrid work schedule to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture that values innovation. Ready to Apply? To join our dynamic team at ConsumerAffairs as an AI Native Client Success Manager, please submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role. We look forward to hearing from you!