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Lead design direction and execution for SaaS product suite, collaborate with product and development teams, conduct user research, and grow the design/UX function. | 10+ years in product design or UX with at least 3 years in lead role, strong portfolio in SaaS design, proficiency in design tools, experience in user research, and excellent communication skills. | Job Description: Product Design Lead Location: CO/KS/IL/MO (Remote) Salary: $120k-$160k Reports to: CTO About the Company We are a mature software company with a long history of serving county and city government customers. Our product portfolio spans ~40 Windows-based client/server applications, from VBA extensions to standalone VB.NET tools. We are now consolidating these into a modern SaaS suite of 3–5 integrated products that will power the next chapter of our growth. Role Overview As Product Design Lead, you will set the design direction for our SaaS transformation. Reporting to the CTO, you will ensure our new suite delivers intuitive, consistent, and customer-centered experiences. This is a hands-on design leadership role: you will shape UX standards, guide product squads with design thinking, and work closely with product managers, developers, and customer-facing teams. Over time, you will have the opportunity to expand into broader product leadership responsibilities, with an emphasis on product strategy. Key Responsibilities · Design & User Experience Leadership Establish and own the design vision, systems, and standards for our SaaS suite. Drive UX consistency across multiple products, ensuring a seamless customer experience. Lead hands-on design execution: wireframes, prototypes, flows, and high-fidelity designs. · Collaboration & Delivery Partner with product managers and developers to translate customer needs into elegant, usable workflows. Ensure design deliverables are well-scoped, feasible, and aligned with technical realities. Facilitate design reviews and critique sessions to raise the quality bar. · Customer Engagement & Research Conduct user research, usability testing, and iterative design validation. Devise and substantiate user personas. Synthesize insights into actionable improvements that directly shape the product roadmap. · Team Growth & Influence Grow the design/UX function over time. Evangelize design-led thinking across the organization. Shape product strategy as a design voice. Qualifications 10+ years of experience in product design, UX, or interaction design; at least 3+ years in a lead or principal role. Strong portfolio showcasing SaaS product design, design systems, and end-to-end UX delivery. Fluency in design and prototyping tools (Figma, Sketch, Adobe Illustrator, etc.). Experience conducting and synthesizing user research and usability studies. Solid grasp of information architecture, interaction design, and visual design fundamentals. Track record of collaborating successfully with product and development teams. Excellent communication skills; able to tell the story of design decisions to technical and non-technical stakeholders. Pragmatic, hands-on design leader who thrives in lean environments. Why Join Us Define and elevate the design practice during one of the most significant transformations in our company’s history. Build the design foundation for a SaaS product suite that will serve governments for the next decade. Join a collaborative team balancing legacy modernization with new product innovation. Clear path to increase scope of strategic influence and leadership as our product development function matures. CIC Team Member Benefits & Compensation Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money! Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster. Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed. **A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position.

Provide inbound customer support and resolve routine technical issues related to hardware, software, and client products during night shifts remotely. | 1+ year customer service experience, technical support preferred, high school diploma or GED, ability to work night shifts remotely, strong problem-solving and computer skills. | Job Title: Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote) Job Description JOB DESCRIPTION The Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service / Tech Support Rep – Tech Products (Night Shift), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Rep – Tech Products (Night Shift) working from home, you will: Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep – Tech Products (Night Shift) (Remote) role include: Strong focus on building customer relationships 1+ year of customer service experience The ability to work an evening or overnight schedule Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The base salary for this position is $20.17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Lead large-scale electrification projects end-to-end, managing cross-functional teams, customer relationships, project financials, and ensuring on-time, on-budget delivery with compliance to standards. | Bachelor's degree, 10+ years project management experience in complex engineering or electrification projects, strong customer communication skills, willingness to travel, and U.S. citizenship or ability to obtain clearance. | Job Description Summary GE Vernova’s Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future. The Senior Project Manager is responsible for leading the successful execution of complex electrification projects across their entire lifecycle - from planning to closure – involving the Engineering, Procurement, Manufacturing, and Installation & Commissioning phases. This role combines end-to-end project ownership with accountability for financial performance, on-time delivery, and customer satisfaction. Acting as the primary customer interface and trusted partner, the Senior Project Manager leads cross-functional teams, assuring disciplined project governance, adherence to GE Vernova’s EHS, Quality, and Compliance standards, and a strong balance of strategic leadership and operational execution. Success in this position means delivering projects safely, on time, and on budget, while maintaining high levels of customer trust and satisfaction. Job Description Roles and Responsibilities As a Sr. Project Manager, your responsibilities will include: Leading multiple large-scale electrification projects across all phases, from order entry through installation and commissioning. Planning, coordinating, and executing engineering, procurement, manufacturing, and site activities across GE Vernova and subcontracted resources, ensuring contractual scope, cost, quality, and schedule requirements are met. Serving as the main customer point of contact, providing clear communication, building trust, and proactively managing expectations. Driving cross-functional project teams with strong leadership, accountability, and collaboration. Identifying, managing, and controlling day-to-day operational aspects of projects, adapting to evolving customer and business needs. Tracking and reporting project milestones to ensure visibility, predictability, and alignment with business metrics, including revenue forecasting. Being accountable for project financials: revenue, contribution margin, cash collection, and adherence to regional business targets. Conducting and facilitating project reviews, financial reviews, and regular progress updates with internal and external stakeholders. Preparing and delivering project communications such as kick-off meetings, status reports, risk and opportunity assessments, and closure documentation. Proactively identifying, escalating, and resolving project risks or issues that may impact customer satisfaction, compliance, or business results. Required Qualifications Bachelor’s degree in Business, Engineering, or related field from an accredited university or college. Minimum of 10 years of experience as a Project Manager, preferably in complex engineering or electrification projects. Demonstrated ability to interact and communicate effectively with customers and internal stakeholders. Ability and willingness to travel up to 25% of the time. U.S. Citizenship or ability to obtain U.S. Secret Clearance. Desired Characteristics Experience with SAP or similar ERP systems. PMP certification (or equivalent). Background in customer-facing service delivery or project management roles. Previous experience in the Marine Industry Technical knowledge of power conversion systems, including controls/automation, variable frequency drives, and power systems. Strong decision-making skills, with the ability to prioritize workload and follow through on commitments. Excellent communication skills (verbal, written, and presentation), with the ability to craft clear messages and engage senior executives. Strong interpersonal skills with a proven ability to lead diverse, cross-functional teams. This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. ​ Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $114,100.00 and $190,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on November 20, 2025. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Manage and optimize revenue operations systems, data, and processes to support sales, marketing, customer success, and finance teams for predictable revenue growth. | 3-5+ years in revenue or sales operations in B2B SaaS, strong Salesforce expertise including flows and automations, experience with GTM systems, analytical skills, and cross-team collaboration. | Revenue Operations Manager Location: Raleigh, NC (Hybrid; 2–3 days in office), with secondary consideration for East Coast candidates. Vic.ai is seeking a systems-savvy, analytical, and execution-focused Revenue Operations Manager to help power the engine behind our growth.This role owns the processes, systems, data, and insights that drive predictable revenue and operations across Sales, SDR, Customer Success, Marketing, and Finance. You will support the full revenue lifecycle—from inbound lead flow to pipeline management, quoting, bookings, and forecasting—and serve as a key operational partner to Sales Leadership and our broader GTM team. This is a high-impact role for someone who loves building structure, improving efficiency, and using data to drive decisions. Key Responsibilities Systems, Tools & Data Infrastructure Own Salesforce, Gong, Outreach, ZoomInfo, LinkedIn Sales Navigator and related GTM systems to ensure clean, reliable data and operational uptime. Configure workflows, automations, and integrations that streamline lead flow, forecasting, and bookings visibility. Maintain accurate, structured data across systems to support reporting, analytics, and forecasting accuracy. Evaluate and optimize new AI tools to enhance scalability and system efficiency Pipeline Management, Forecasting & Insights Build and optimize dashboards for pipeline health, conversion rates, activity metrics, and forecast accuracy. Partner with Sales Leadership to improve forecast predictability and pipeline hygiene. Deliver actionable insights that accelerate pipeline creation, improve stage progression, and increase win rates. Support GTM capacity planning, quota modeling, and territory design. Cross-Functional GTM Support Align with Marketing on lead flow, funnel conversion, attribution, and lead quality, including managing and optimizing lead routing from HubSpot to Salesforce. Support SDR operations including routing, SLA adherence, and sequence performance tracking. Partner with Customer Success to improve visibility into expansion and renewal opportunities. Collaborate with Finance on forecasts, bookings, and shared data definitions. Process Optimization & GTM Enablement Document and standardize revenue processes to drive operational consistency across GTM teams. Identify system gaps, workflow bottlenecks, and data issues—and implement scalable solutions. Translate business requirements into clear system configurations and best practices. Serve as a subject-matter expert on revenue systems, process architecture, and GTM analytics. Deal Desk & Bookings Operations Act as the deal desk partner for Sales: support Order Form review, pricing approvals, and contract accuracy. Ensure bookings and deal data are captured consistently in Salesforce and align with Finance’s policies and definitions. Partner with Finance for ARR/ACV tracking and bookings reporting. Continuously improve sales processes from lead → opportunity → quote → closed/won → bookings. Qualifications 3–5+ years in Revenue Operations, Sales Operations within B2B SaaS. Salesforce power user with hands-on experience building and maintaining Flows, Validation Rules, Process Builder automations, and integrations across GTM systems. Experience managing other GTM systems (e.g., Outreach, Gong, ZoomInfo, HubSpot, N8N, etc.) Strong analytical and problem-solving skills with a passion for clean data and process improvement. Excellent communicator and collaborator across cross-functional teams. What you’ll get in return: Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At Vic.ai, we value humility and authenticity and we encourage our employees to bring their original, best selves to work. As a team member, you will receive: Competitive salary and stock options 401K with an employer match Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family) Monthly Wellness stipend NY CitiBike membership Generous maternity and paternity leave The opportunity to work remotely, including a stipend for your home workstation setup Virtual team-building events & awesome swag People-focused culture Generous vacation time, family and travel-friendly environment Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment Check out all the fun we are having @vicdotai on our Instagram page. Also, don’t forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities. The base annual salary range for this position is specific to the United States and ranges from $135,000 to $155,000. The actual annual salary paid for this position will be based on several factors, including but not limited to: internal equity, skills, prior experiences, work location, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, bonuses, equity awards, and benefits.

Help configure and maintain the Salesforce application on the Salesforce Government Cloud platform, ensuring optimal performance and compliance with federal standards. Oversee release management processes and coordinate with development teams to deploy updates and new features. | Candidates must have an active Salesforce Administrator certification and at least 2 years of experience as a Salesforce Administrator. U.S. Citizenship or a Green Card is required due to federal contract requirements. | Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work: ICF seeks an experienced Salesforce Developer to support a Salesforce implementation project for the US Department of Transportation (DoT ). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. This position requires that the job be performed in the United States. If you accept this position, note that ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. What You Will Do: Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with federal standards. Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. Create and maintain technical documentation for system configurations, release processes, and project deliverables. Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet government standards. Assisting in the development and configuration of Salesforce functionality, including automation, page layouts, and data flows. Managing user accounts, roles, permissions, profiles, and security settings. Collaborating with business analysts and testers to deliver maintainable, high-quality application components supporting grants lifecycle workflows. Support data migration, creating and maintaining technical documentation, monitoring system performance, and supporting gate reviews for system lifecycle checkpoints. What You Will Bring With You: Active Salesforce Administrator certification. 2+ years as a Salesforce Administrator for large production orgs. 2+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). Candidate must be able to obtain and keep a Public Trust clearance U.S. Citizenship or a Green Card is required due to federal contract requirements Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. What We Would Like You To Bring With You: Bachelor’s degree in a computer related discipline will be preferred Prefer a candidate with an active Public Trust or Secret Clearance. Salesforce Advanced Administrator certification or other technical Salesforce certifications. Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.) Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes. Understanding of federal government security standards and experience supporting ATO processes. Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.) #DMX24 #Indeed #Li-CC1 #Clearance #icfsalesforce #icfns #DOTR25 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,094.00 - $137,860.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Conduct scheduled virtual consultations via Zoom and guide clients through personalized benefit options and enrollment. Maintain clear and accurate client records while providing professional, client-first support throughout the process. | Strong communication and interpersonal skills are essential, along with being organized and self-driven. Prior experience in customer service or consultative roles is a plus, but not required. | Location: 100% Remote (U.S. Based) Employment Type: Full-Time / Flexible Hours Compensation: $90,000–$120,000/year Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewals Overview AO Globe Life is actively hiring Remote Client Support Specialists to join our fully remote, mission-driven team. This role is ideal for recent or soon-to-be graduates with degrees in business, marketing, communications—or for anyone who thrives in a people-focused, service-first environment. We provide hands-on training, all leads, and a structured support system to help you succeed while working from anywhere. Key Responsibilities Conduct scheduled virtual consultations via Zoom Guide clients through personalized benefit options and enrollment Maintain clear and accurate client records Provide professional, client-first support throughout the process Participate in ongoing mentorship, development, and team training sessions Build meaningful relationships that support both the client and your long-term career success Qualifications Strong communication and interpersonal skills Organized, self-driven, and comfortable working independently Confident on video and experienced with digital tools and virtual platforms Passion for helping others and contributing to a greater mission Prior experience in customer service or consultative roles is a plus, but not required Must be authorized to work in the U.S. Must have a reliable internet connection and a Windows-based laptop with a working webcam What We Offer 100% remote role with flexible scheduling Weekly pay with commission-based earnings All warm, pre-qualified leads provided—no cold calling Vested renewal structure for long-term income growth Equity opportunity and monthly/quarterly performance bonuses Full training and licensing support Clear path to leadership for high-performing team members Supportive, people-first team culture About AO Globe Life AO Globe Life serves union members, credit union clients, and veterans across the U.S., providing supplemental benefit options that help protect their families’ financial futures. With a legacy spanning 70+ years, we continue to grow by empowering our agents to make a lasting impact—remotely, flexibly, and with integrity. If you're looking to launch a career that blends purpose, flexibility, and long-term opportunity—apply today. We’re ready to support your success.

Design and build AI-powered support systems to reduce ticket volume, handle escalated tickets, consult users for outcomes, and collaborate closely with product and engineering teams. | 3+ years in customer support/success with experience building support systems, familiarity with engineering concepts, proven AI adoption leadership, consultative mindset, and ability to work embedded with product and engineering teams in a high-growth startup environment. | About Obvious We're building an AI‑native workspace—an operating system for work that puts co‑intelligence at the center. Start with data or an idea, describe your goal, and Obvious goes to work: running analysis, searching the web, writing documents, generating tables, designing presentations, visualizing data, building dashboards, and more. As Steve Jobs imagined the personal computer as a bicycle for the mind, Obvious imagines AI as a garden for the mind. Less mechanical acceleration. More organic cultivation. What if, instead of just vibe coding, you could vibe‑work? What if getting from idea to done wasn't so opaque, stubborn, and high‑latency? What if there was a way to consistently deliver work that feels like it came from the best version of you on your best day? That's Obvious. This role reports to: VP of Customer Success and Support Why we're hiring for this role We're building support infrastructure that scales from 0 to 1 million users. You'll use Obvious itself to build the support system. You'll create AI agents that read our codebase and auto-generate help articles. Build workflows that resolve issues without requiring tickets to be filed. Design systems that teach users how to succeed before they need to ask for help. Handle escalated tickets that require human judgment and consult with users to achieve desired outcomes. You'll be the first support hire at Obvious, working embedded within the Build team and alongside product and engineering teams daily. You'll have a seat at the table for product decisions and will influence what gets built. What makes this role special If you've ever wanted to fix bugs without writing code or needing an engineer's help? You can do that in Obvious. You don't have to be an engineer; however, you should be familiar enough with engineering concepts to accomplish the tasks you set out to do. We need someone at the forefront of this next wave of technology. You should be a trendsetter in using AI: the person others look to for AI support. We are small and talent-dense. Among our founding team, we have world-class builders, former founders, and leaders from companies like Netflix, Google, Uber, Meta, Instacart, Shopify, Apple, and Twitter (X). If you're excited to build the future of scalable support infrastructure, join us. In this role you will: Handle escalated tickets requiring human judgment and consult with users on achieving outcomes from Obvious Design AI-powered support systems that reduce ticket volume by 80%+ before reaching a human Use Obvious to build Obvious support (for example: we have an Obvious project that reads our GitHub repo and writes help articles automatically) Fix bugs and solve product issues using Obvious without writing code or waiting for engineering Create AI agents that handle common support scenarios end-to-end Work embedded with product and engineering—influence what gets built based on support insights Own the entire support experience: strategy, tooling, processes, metrics, help center, knowledge base, community Establish an AI-powered support culture that scales with a human element Demonstrate capability through creation: use Obvious to build something for support during the interview (prototype + presentation) Set the standard for how AI transforms support You will thrive in this role if you have: 3+ years in customer support/success with proven track record building support systems, not just using them Familiarity with engineering concepts—APIs, data models, system architecture, debugging, technical problem-solving Demonstrated experience at the forefront of AI adoption with a track record of being a trendsetter who's introduced AI workflows that others adopted Consultative mindset. You help users achieve their goals, not just answer questions Experience at high-growth startup (bonus: founding team experience) Deep familiarity with support tools (Zendesk, Intercom) and their limitations Resourcefulness with AI, automation platforms, APIs, no-code tools Systems thinking, technical writing, data analysis, product thinking Comfort working embedded with product/engineering teams What great looks like AI trendsetter: At the forefront of the next wave. Proven experience pushing boundaries of what AI can do in support. The person others ask "how did you do that?" You invent new applications, not just use tools. Can-do mentality: Operate like you can do anything. Familiar enough with engineering concepts to debug issues, build automation, fix problems. Consultative: Don't just solve tickets, consult on outcomes. Ask the right questions, understand goals, and build guides to success. Systems thinking: See a queue and think "how do I eliminate 90% of these?" Build infrastructure, not just answer questions. Builder mindset: Built systems from scratch. Automated yourself out of repetitive work and considered it a win. Extreme autonomy: Figure out what needs doing. Comfortable with ambiguity and making decisions with incomplete information. Impeccable judgment: Know when to automate and when to add human touch. "Scale" means "smarter," not "worse." High agency, low ego: Care about impact, not boundaries. Open to feedback from anyone. Velocity: Unreasonable pace without leaving a mess. Default to simple systems that scale. Ownership: Own outcomes, not tasks. Ask forgiveness, not permission. Adaptability: Willing to work hard, move fast, grow quickly in rapidly changing environment. Camaraderie: Humble attitude, eagerness to help colleagues, do whatever it takes for team success. This role may not be a fit if: You prefer traditional support focused on answering tickets rather than building systems You're uncomfortable with engineering concepts or technical problem-solving You require highly structured requirements and aren't comfortable with ambiguity You prefer established organizations with defined playbooks rather than creating from scratch You're not excited about 100% AI adoption (non-negotiable) You need clear separation between support and the build team You're still figuring out how to use AI rather than already being at the forefront What you'll get at Obvious Competitive compensation—optimized for you and your future. Meaningful equity—you’ll own a real piece of something that could be huge. Founding team influence—your voice will shape direction. Creative freedom—evolve and steer both current and future product identity. Platform to shine—use Obvious’s reach to amplify your personal brand and design voice. Room to grow—as we scale, opportunities are limitless. In-person hackathons—we’re semi‑distributed and regularly meet in person to lock in and build together. Excellent benefits—fully covered health, vision, and dental, 401k match, parental leave, home office stipend, and more. Work comfortably—choose between a $10,000 home office makeover stipend or paid co-working spaces. (Available for US-based full-time employees only)

The Operations & Fulfillment Analyst is responsible for ensuring onboarding and renewal documentation is accurate, complete, and compliant. This role supports the implementation process for new business and renewals within the select segment. | A high school diploma or GED is required, with a college degree preferred. Candidates should have at least 2 years of experience in account management, sales, or client service, along with strong technical skills and the ability to manage priorities effectively. | Your eye for detail matters! The implementation area is hiring an Operations & Fulfilment Analyst. In this critical role, you will be responsible for ensuring onboarding and renewal documentation is accurate, complete, and compliant. This role supports the implementation process for new business and renewals within the select segment. What you’ll do: Verify implementation documents for new, renewing, and canceled clients, ensuring they are complete and compliant through coordination with matrix partners Initiate installation in VISTA, update VISTA wizard based on account complexity, and revise source documents as needed. Participate in team meetings, forums, training, and Cigna University courses to maintain role knowledge Provide support for projects and stretch assignments. Meet or exceed departmental metrics and performance standards. What you’ll need to do the job: High school diploma or GED required; college degree is a plus Strong knowledge of Cigna's processes, including benefits, eligibility, ID cards, billing and banking, preferred 2 + years of experience in account management, sales, and/or client service, required 2+ years of experience in project management or account management, preferred Ability to work well with others, build solid relationships, negotiate, guide and keep your promises, required Great at solving problems and using data to reach goals, required Excellent Technical skills, including working with spreadsheets, databases, and tracking systems, required Experience with vista, ePRO, CIT and benefit summary systems, preferred Able to manage different priorities and deadlines quickly; work independently, take initiative, and find solutions that work for everyone, required Strong communication and organizational skills to work with people at all levels and functions, required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

The Business Analyst will gather and document business and technical requirements while collaborating with development teams. They will also provide customer support and assist with troubleshooting issues. | Candidates must have solid SQL experience for data analysis and validation, along with Agile methodology experience, preferably in Kanban. Strong communication skills are essential for this role. | About the Role: We’re seeking a Business Analyst with strong SQL skills to support complex data environments and ensure accurate reporting. This role involves gathering requirements, writing user stories, and collaborating with developers in an Agile (Kanban) setting. You’ll also provide proactive customer support and help resolve issues quickly. Responsibilities Gather and document business and technical requirements. Write user stories and work closely with development teams. Use SQL to query and validate data in complex databases. Provide customer support and assist with troubleshooting. Create process flows and documentation for projects. Required Skills Solid SQL experience for data analysis and validation. Agile methodology experience (Kanban preferred). Strong communication and ability to push back constructively. Nice-to-Have Experience with JIRA or similar tools. Familiarity with Salesforce. Background in data analysis or market research. Job Type & Location This is a Contract to Hire position based out of Boca Raton, FL. Pay and Benefits The pay range for this position is $32.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Senior Marketing Designer will develop and pitch design concepts based on creative briefs and performance goals, creating high-performing assets across various platforms. Responsibilities also include collaborating with teams to execute A/B tests and iterating designs based on performance data. | Candidates should have 5+ years of professional design experience with a strong focus on CPG and e-commerce, along with proven experience in designing Meta ads. A solid portfolio showcasing packaging design and print collateral is essential, along with strong skills in Adobe Creative Cloud and/or Figma. | WHO WE ARE & WHAT WE DO Truvani is a health and wellness brand that has one clear mission: create products people use in their daily lives with CLEAN, simple ingredients. Many companies claim it. We actually mean it. As a leading provider of high-quality supplements, protein powders, and snack bars, we are committed to transparency, purity, and sustainability. Our mission is to provide products you can trust, with ingredients you can pronounce, and to inspire healthier living for all. If you’re a talented, ambitious person who wants to create the best health and wellness products, apply to join our team! ABOUT THE POSITION We’re looking for a Senior Marketing Designer with deep experience in CPG and e-commerce who can own projects from idea to execution. This is not an entry-level role. You’ll be expected to bring strategic thinking, strong design skills, and a CRO mindset to every project—then back it up with performance. You’ll work across paid social (Meta ads), websites/landing pages, packaging, and print, turning creative briefs into high-performing concepts and assets. You should be just as comfortable in a fast-paced testing environment as you are crafting a beautiful, print-ready dieline. YOUR RESPONSIBILITIES INCLUDE Concept & Design Develop and pitch design concepts based on creative briefs and performance goals. Create static and motion assets for Meta ads (Facebook/Instagram) that are optimized for performance. Design high-converting landing pages and on-site assets with CRO in mind (above-the-fold, hierarchy, CTAs, etc.). Design CPG packaging and print materials (boxes, pouches, labels, displays, sell sheets, etc.). CRO & Performance Collaborate with marketing and growth teams to plan and execute A/B tests on creative (ad concepts, hooks, layouts, offers). Interpret performance data and use it to iterate on designs, improve CTR, conversion rate, and overall funnel performance. Propose new creative tests based on insights, trends, and competitor research. Ownership & Collaboration Work as a self-starter, managing your own projects, timelines, and priorities. Contribute to and help evolve the visual identity across digital and print. Present and defend your design decisions to stakeholders with clear rationale tied to performance and brand. Collaborate closely with marketing, e-commerce, and product teams. OUR IDEAL CANDIDATE 5+ years of professional design experience, with a strong focus on CPG and e-commerce. Proven experience designing Meta ads (Facebook/Instagram) that have actually shipped and been tested at scale. Hands-on CRO experience: Landing page design for conversion Familiarity with A/B testing and working with performance data Solid portfolio of CPG work: Packaging design (3D mockups, dielines, print-ready files) Print collateral (POS, inserts, postcards, etc.) Strong skills in Adobe Creative Cloud (Photoshop, Illustrator, InDesign) and/or Figma. Clear understanding of e-commerce flows ( PDPs, landing pages, email graphics, ad → landing page continuity ). Ability to lead yourself: you don’t wait for step-by-step direction and are comfortable owning projects end-to-end. Comfortable working in a fast-paced, test-and-learn, CRO-driven environment. Strong communication skills: you can explain why something is designed a certain way in plain language, backed by logic and data. Nice to Have Experience with DTC brands in food, beverage, supplements, or similar CPG categories. Familiarity with Shopify or other e-commerce platforms. Basic understanding of performance marketing metrics (CTR, CVR, ROAS, etc.). Experience with simple motion/animated assets for ads (e.g. After Effects, Premiere, or similar tools). THE NITTY GRITTY Full time market-based compensation based on experience Fully remote with flexibility and autonomy Collaborative and innovative team culture Health (medical, dental, vision) benefits and 401k benefits offered after 60 days Paid time off and paid holidays Paid parental leave Remote Work and Education Stipend Truvani Monthly Store Credit Position is available immediately and will remain open until filled This is a permanent position with an opportunity to grow within the company (so we would like to hire someone that is awesome and is excited about being a part of our team).