Vic.ai

Manage customer accounts, drive product adoption, troubleshoot issues, and collaborate cross-functionally to ensure customer success and retention. | At least 2 years in customer-facing SaaS roles, experience onboarding software solutions, technical fluency, and strong relationship-building skills. | Build the future of finance with AI At Vic.ai, we’re transforming how finance teams work. We’re not just automating tasks — we’re building autonomous accounting. Using cutting-edge AI, we eliminate the most manual, frustrating parts of finance operations so teams can focus on strategy, insight, and impact. Our platform processes hundreds of millions of invoices with industry-leading accuracy, helping customers save millions of hours and significant cost. Backed by world-class investors and trusted by modern finance teams across the U.S. and Europe, we’re scaling quickly — and we’re just getting started. If you’re excited about AI, love working directly with customers, and want your work to genuinely change how businesses operate, you’ll feel right at home here. The Role We’re looking for a Customer Success Manager who thrives at the intersection of relationships, problem-solving, and technology. This isn’t a traditional account management role. You’ll act as both a strategic advisor and product expert, helping finance teams adopt AI, optimize workflows, and unlock measurable efficiency gains. You’ll guide customers from onboarding through long-term success — translating technical capabilities into real business outcomes. You’ll manage accounts, lead onboarding, troubleshoot issues, and collaborate closely with Product and Engineering to continuously improve the customer journey. If you love owning outcomes, building trusted partnerships, and digging into the “how it works” behind the scenes, this role is for you Location We hire East Coast–based candidates. Cary, NC area → hybrid (2–3 days/week in office) Outside Cary → remote with quarterly travel for collaboration What You’ll Do Drive product adoption and measurable outcomes through onboarding, training, and best practices Serve as a trusted advisor to finance leaders and day-to-day users Manage a portfolio of accounts and build strong, long-term relationships Lead check-ins, business reviews, and strategic conversations Identify churn risks early and proactively improve retention Troubleshoot product, workflow, and data issues and coordinate resolutions Respond to customer inquiries via Intercom and other channels Advocate for customers internally and influence product improvements Partner cross-functionally with Product, Engineering, and Implementation teams to solve complex customer challenges Continuously refine onboarding and customer journey processes as we scale What You’ll Bring Experience Bachelor’s degree or equivalent experience 2+ years in Customer Success, Account Management, Consulting, or other customer-facing roles SaaS experience required; fintech, accounting, or Office of the CFO experience strongly preferred Experience onboarding or implementing software solutions Technical & Product Fluency Comfortable learning and explaining technical products, workflows, and integrations Ability to understand how AI/automation systems work and translate capabilities into business value Experience working with APIs, integrations, or ERP/accounting systems (NetSuite, Coupa, etc.) is a plus Able to partner effectively with Engineering/Product and communicate technical issues clearly Data-savvy and comfortable using metrics, dashboards, and reporting to guide decisions Skills Excellent relationship-building and communication skills Strong problem-solver who stays calm and proactive under pressure Comfortable leading client meetings, trainings, and executive conversations Organized, detail-oriented, and able to manage multiple accounts simultaneously Familiarity with tools like Gainsight, HubSpot, Jira, Intercom, and G-Suite preferred Why Vic.ai? Because this is where you get to work on real AI solving real problems at real scale. We move fast, take ownership, and genuinely care about each other. Our culture is people-first, low-ego, and high-impact — and we believe the best ideas come from empowered teams. What you’ll get Competitive salary + equity 401(k) with match Health, dental, and vision (100% covered plans available for employees and families) Monthly wellness stipend Generous parental leave Remote-first flexibility + home office stipend Team events, retreats, and great swag Generous PTO and a travel-friendly culture A collaborative, mission-driven team building category-defining AI Who we are: Vic.ai has been pioneering the use of AI to digitally transform accounting and finance processes to improve productivity, decision-making, and ROI for more than eight years. Vic.ai addresses the most manual and inefficient task in accounting – invoice processing – to improve its speed and scalability, ultimately enabling customers to reinvent their accounts payable operations and improve financial management. By processing over half a billion invoices with up to 99% accuracy, Vic.ai has helped 10,000+ customers achieve nearly $188 million in cost savings and 6 million hours in time savings. We're a Series C-funded company and are fortunate to have some renowned investors and partners: Costanoa Ventures, Cowboy Ventures, Notable, and ICONIQ Capital. We invite you to check out our blog posts over the past year! Follow this link to our site.

Lead demand generation and growth marketing strategies to scale revenue and optimize marketing funnels, leveraging AI technologies. | 7+ years in B2B SaaS marketing, experience in demand generation, selling to CFOs, and familiarity with AI in marketing. | Join Us At Vic and Build the Future of Finance with AI Director of Growth Marketing Who we are: Vic.ai is on a mission to transform one of the most outdated and time-consuming workflows in finance: invoice processing. For more than eight years, we’ve been using AI to eliminate manual work, accelerate operations, and help finance teams move at the speed of modern business—while delivering clear, measurable ROI. We’re not making small tweaks—we’re driving a fundamental shift in how accounting teams operate. To date, we’ve processed over half a billion invoices with up to 99% accuracy, helping more than 10,000 customers save nearly $188 million, reclaim over 6 million hours of time, and dramatically improve the efficiency and scalability of their finance operations. That’s not just better software—that’s real business impact. We’re a Series C company backed by some of the best investors in tech—Costanoa Ventures, Cowboy Ventures, Notable Capital, and ICONIQ Capital—and we’re just getting started. Why Work at Vic.ai? Because this is where you get to build real AI that drives real outcomes. At Vic.ai, you’ll work alongside ambitious, curious, and kind people who care deeply about impact. We move fast, we challenge assumptions, and we take ownership of what we build. You’ll have the opportunity to shape the future of finance, push the boundaries of applied AI, and see your work translate directly into millions of dollars in savings and millions of hours returned to customers. If you’re excited about building category-defining technology, taking on meaningful challenges, and being part of a team that’s redefining how work gets done—we’d love to meet you. Role: Director of Growth Marketing We are seeking a dynamic and innovative Director of Growth Marketing with a proven track record in B2B demand generation and growth marketing, particularly in scaling companies from $10MM to $50MM+ in revenue. As the leader of the demand generation function, you will own the vision for lead generation, nurturing strategies, and pipeline acceleration across various marketing channels, while leveraging AI technologies to drive growth at scale. Reporting directly to the Senior Vice President of Marketing, you’ll be responsible for delivering scalable, integrated marketing programs that drive measurable business results. You will design, manage, and optimize multi-channel marketing campaigns, including SEM, email marketing, retargeting, social advertising, and partner co-marketing. Your expertise in strategic planning, data analysis, and leadership will enable the ability to execute campaigns that deliver qualified leads, increase brand awareness, and maximize ROI. What you’ll do: Demand Generation Strategy: Own and drive the overall demand generation strategy, including lead generation, ABM, online campaigns, and partnerships, ensuring a steady flow of qualified leads that align with our revenue goals. Growth Marketing & Experimentation: Develop and execute growth marketing initiatives with a focus on experimentation, using data-driven tactics to optimize performance and scale results. Scaling Revenue: Implement marketing strategies that support scaling the company from $10MM to $50MM+ in revenue, with a focus on customer acquisition, pipeline acceleration, and ROI optimization. Selling to the Office of the CFO: Build and execute campaigns that directly address the needs and pain points of the CFO and finance leaders, positioning our AI platform as the go-to solution for automating financial processes. AI-Driven Marketing: Leverage AI technologies to scale marketing efforts, optimize performance across channels, and create efficiencies in lead generation and conversion. Funnel Optimization: Collaborate closely with Sales, Product, and Customer Success to optimize the customer journey, increasing conversion rates at every stage of the funnel. Cross-Functional Leadership: Align marketing initiatives with overall company objectives and partner with key internal stakeholders to ensure consistency and execution excellence. Innovative Campaigns: Lead the creation of differentiated campaigns that position us as thought leaders in AI-driven back-office solutions for CFOs and finance teams. Budget Management: Oversee the demand generation budget, ensuring high ROI and strategic allocation of resources. What you'll need: Experience: 7+ years in B2B SaaS marketing, with a strong focus on demand generation, growth marketing, and experimentation., with at least 2 years in a leadership role. Selling to CFOs: Deep experience in marketing and selling to the Office of the CFO, with an understanding of their unique challenges and how to effectively position solutions. Revenue Scaling: Proven experience in scaling a company from $10MM to $50MM+ in revenue through strategic marketing efforts and high-performing demand-generation programs. Expert in ABM: Demonstrated success in running Account-Based Marketing (ABM) strategies for enterprise or mid-market companies. AI in Marketing: Strong understanding of how AI can be leveraged to optimize marketing performance and scale efforts within the constructs of a lean, efficient team. Data-Driven Decision Making: A keen analytical mindset, using data to inform decisions, drive experimentation, and continually improve results. Tech-savvy: Expertise in marketing automation, CRM systems (e.g., HubSpot, Salesforce, 6 Sense), and analytics platforms. Collaboration & Communication: Excellent leadership, collaboration, and communication skills to effectively align cross-functional teams. Bachelor's degree in marketing, business, or related field; MBA preferred. What you’ll get in return: Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At Vic.ai, we value humility and authenticity and we encourage our employees to bring their original, best selves to work. As a team member, you will receive: Competitive salary and stock options 401K with an employer match Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family) Monthly Wellness stipend Generous maternity and paternity leave The opportunity to work remotely, including a stipend for your home workstation setup Virtual team-building events & awesome swag People-focused culture Generous vacation time, family and travel-friendly environment Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company. Check out all the fun we are having @vicdotai on our Instagram page. Also, don’t forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities. The base annual salary range for this position is specific to the United States and ranges from $150,000 - $170,000. The actual annual salary paid for this position will be based on several factors, including but not limited to: internal equity, skills, prior experiences, work location, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, bonuses, equity awards, and benefits.