ICF

Oversee a federal contact center’s daily operations while consolidating and modernizing support organizations and ensuring consistent SLA and KPI performance. | Requires a bachelor’s degree, at least 8 years leading enterprise contact center operations including 5 years of supervisory experience, and eligibility for a Public Trust determination. | Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award.  Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domain expertise with innovative technologies to design, build, modernize, and operate mission-critical systems that improve operational efficiency and customer experience.  ICF is seeking an experienced Operations Lead to oversee day-to-day operations for a large federal contact center while leading the operational transformation required to modernize and consolidate multiple customer support organizations into a unified enterprise customer engagement capability.  Working closely with the Program Manager and Government stakeholders, the Operations Lead will provide leadership for contact center operations, workforce management, quality assurance, training, and knowledge management while guiding the operational integration and continuous improvement of customer support services. The successful candidate will possess strong operational leadership skills, business acumen, and experience leading large contact center organizations through modernization and organizational change.  Job Location  Remote work within the United States is authorized.  Must support US Eastern time zone working hours.    *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  Key Responsibilities  * Lead day-to-day operations for a large federal contact center supporting Tier 1 and Tier 2 customer support services while driving operational transformation and modernization initiatives.  * Provide leadership and supervision for managers responsible for customer support operations, workforce management, quality assurance, training, and knowledge management.  * Ensure operational performance meets contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, customer experience objectives, and other performance metrics.  * Drive operational consistency, process standardization, and consolidation of customer support functions into a unified enterprise operating model.  * Lead operational readiness activities supporting modernization initiatives, technology deployments, service transitions, and organizational change.  * Monitor operational performance, identify risks, and implement corrective actions to improve operational efficiency and customer outcomes.  * Build collaborative relationships with Government stakeholders, program leadership, operational teams, and service delivery partners to ensure successful program execution.  * Prepare operational dashboards, reports, and leadership briefings that communicate operational performance, trends, and recommendations.    Basic Qualifications  * Ability to obtain and maintain a Public Trust determination.  * Must reside in the United States, and work must be performed within the United States.  * Bachelor's degree from an accredited institution or equivalent combination of education and experience.  * 8+ years of experience leading enterprise contact center or customer engagement operations, including responsibility for operational performance, workforce leadership, and service delivery.  * 5+ years of experience leading managers or supervisors responsible for customer support operations  Preferred Qualifications  * Experience supporting Tier 0 service capabilities, including call deflection, service demand analysis, process automation, and continuous service improvement.  * Experience overseeing workforce management, quality assurance, training, and knowledge management functions.  * Experience managing operational performance using Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality metrics, and customer satisfaction measures.  * Experience leading operational transformation, service modernization, or organizational change initiatives.  * Experience supporting federal government customer engagement or contact center programs.  * Experience leading contact center consolidation, modernization, or operational transformation initiatives.  * Experience supporting omnichannel customer engagement environments.  * Experience with customer relationship management (CRM), IT service management (ITSM), or customer engagement platforms.  * Lean Six Sigma, ITIL Foundation, Project Management Professional (PMP), or other relevant operational management certifications.    Professional Skills  * Demonstrated leadership and supervisory experience leading multidisciplinary operational organizations.  * Strong business acumen with the ability to balance customer expectations, operational priorities, contractual requirements, and organizational objectives.  * Excellent communication, stakeholder engagement, and relationship management skills.  * Strong analytical and problem-solving skills with the ability to make data-driven operational decisions.  * Ability to lead teams through organizational change while maintaining operational performance and customer satisfaction.  * Proven ability to foster collaboration across operations, workforce management, quality assurance, training, knowledge management, and program leadership.  Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com [Candidateaccommodation@icf.com] for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO [https://www.icf.com/legal/equal-employment-opportunity] policy. We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com [Candidateaccommodation@icf.com] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.   Read more about workplace discrimination rights [https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf] or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. [https://www.icf.com/legal/equal-employment-opportunity]    Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.   However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com [candidateaccommodation@icf.com]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.     Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

Design and operate governed Azure Databricks Lakehouse capabilities, build analytics data pipelines, and automate infrastructure delivery. | Requires over five years of data engineering experience, including at least three years with Azure Databricks and related Azure services, plus a bachelor’s degree and U.S. citizenship. | The Work ICF is seeking a Senior Databricks Platform Engineer to support an independent US Government Agency where you will design, build, secure, and operate governed Azure Databricks Lakehouse capabilities supporting a cloud-based analytics platform, enterprise AI operations, and emerging data initiatives. You will develop reliable batch and streaming pipelines, administer Databricks workspaces and access, implement governance, and automate delivery through infrastructure as code and CI/CD. Working with cloud architects, AI engineers, security analysts, Business Analysts, and mission owners, you will help move data products from ingestion through validated, analysis-ready datasets and production operations. Job Location: Remote What You Will Do Design, configure, and operate Azure Databricks workspaces, clusters, jobs, workflows, catalogs, storage credentials, external locations, and service principals for enterprise initiatives. Build and optimize batch and real-time ingestion and transformation pipelines using Python, PySpark, SQL, Delta Lake, Delta Live Tables, Auto Loader, and Apache Spark. Implement medallion architecture, dimensional models, change data capture, schema evolution, data quality checks, retry and rollback mechanisms, and reproducible processing patterns. Configure Unity Catalog governance, including role-based access, lineage, retention, catalog and schema provisioning, and secure integration with ADLS Gen2 and other approved storage. Develop frameworks and interfaces that enable AI and analytics teams to access governed training, inference, and reporting data across CDMA, AlphaRex, and future DMS initiatives. Automate Databricks deployments and environment configuration using Terraform, Databricks Asset Bundles, GitHub Actions, Azure DevOps, or comparable tools. Integrate Databricks with Azure Data Factory, Kafka, Airflow, APIs, Snowflake, Synapse, and other enterprise data services as required by the solution architecture. Monitor pipeline, cluster, and workspace health; diagnose performance and data issues; and use Azure Monitor, Databricks logs, Splunk, or comparable tools to support root cause analysis and operational reliability. Support security, ATO, vulnerability remediation, business continuity, disaster recovery, and operational readiness activities for Databricks environments and data products. Participate in Agile planning, code reviews, demos, and retrospectives; document architecture, runbooks, data models, governance decisions, and deployment procedures in version-controlled repositories. What You Will Bring With You BA/BS/MS in Computer Science, Engineering, Data Science, or equivalent experience, with more than 5 years of data engineering experience and at least 3 years specifically supporting Azure Databricks and related Azure data services. Expertise in Apache Spark, Delta Lake, Python, SQL, and Scala, with hands-on experience designing and optimizing large-scale ETL/ELT pipelines. Experience with Azure Data Factory, Azure Data Lake Storage, Azure Synapse Analytics, Databricks workflows, data modeling, and big data technologies. Experience configuring and managing Databricks workspaces, clusters, compute resources, security controls, access management, and cost optimization. Experience implementing CI/CD or infrastructure as code for data platforms using Git and tools such as Terraform, Databricks Asset Bundles, GitHub Actions, Azure DevOps, or comparable technologies. Experience with Agile delivery, data governance, data security, performance troubleshooting, and clear communication with technical and business stakeholders. Ability to satisfy FDIC personnel eligibility and background-investigation requirements U.S. Citizenship required due to federal contract requirements. Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. What We Would Like You To Bring With You Experience with Azure Databricks, ADLS Gen2, Unity Catalog, Delta Live Tables, Auto Loader, Azure Data Factory, and Azure Synapse. Databricks Certified Data Engineer Associate or Professional certification, Databricks Generative AI Engineer certification, or comparable demonstrated experience. Experience with streaming and real-time data using Kafka, Confluent, Structured Streaming, or similar technologies. Experience with medallion architecture, CDC, dimensional modeling, Apache Iceberg, Snowflake, Oracle, SQL Server, or other enterprise data platforms. Experience supporting Generative AI, NLP, RAG applications, vector stores, agents, or Databricks AI/ML workloads. Experience with MLflow, model deployment pipelines, AWS SageMaker, AWS Bedrock, or cross-cloud data and AI architectures. Experience implementing BCDR, high availability, disaster recovery, data retention, and enterprise security controls for cloud data platforms. Experience supporting ATO processes, NIST or federal compliance controls, vulnerability remediation, SonarQube, Checkmarx, or Zero Trust implementation. Experience with Docker, Kubernetes, REST APIs, FastAPI, Node.js, or cloud-native application integration. Experience supporting federal data modernization programs and communicating technical decisions to agency stakeholders. Professional Skills Explain data platform architecture, trade-offs, risks, and operational impacts to technical and nontechnical stakeholders. Work effectively across data engineering, AI, cloud, security, application, and operations teams. Use structured problem solving to diagnose pipeline, performance, access, and deployment issues. Organize work across concurrent Agile priorities and maintain clear technical documentation and status communication. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $202,850.00 Nationwide Remote Office (US99)

Lead HMIS operations and staff, maintain system performance and data quality, ensure reporting and policy compliance, and coordinate improvements with vendors and community partners. | Requires a bachelor's degree, professional HMIS and homeless-services data experience, team leadership, technical and project-management expertise, and knowledge of HMIS governance and policies. | Description Homeless Services, HMIS Manager ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the administration and operation of a Homeless Management Information System (HMIS) for a large Continuum of Care (CoC).  The successful candidate will serve in a senior leadership role and will be responsible for leading a team of system administrators and analysts to ensure the effective operation, delivery, and continuous improvement of the CoC’s HMIS. This role combines people management, technical oversight, and operational execution, with accountability for meeting organizational objectives, excellent communication and responsiveness to community partners, and attainment of performance outcomes. Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.    Key Responsibilities Data Systems Administration and Operations • Oversee day-to-day execution of HMIS operations, ensuring reliability, efficiency, and quality in accordance with defined contracts and service level agreements. • Ensure data projects (such as reports and analytic deliverables) and system improvements (upgrades and feature releases) are delivered on time, within scope, and within budget by adhering to accepted project management methodologies. • Develop and enforce processes and procedures to maintain system performance, availability, and data quality across the data management lifecycle. • Resolve complex technical and operational issues across data environments in partnership with the HMIS vendor and cross-functional teams, as necessary. • Ensure HUD HMIS requirements and CoC HMIS policies and procedures are correctly implemented in HMIS. HUD and HMIS Subject Matter Expertise  • Coordinate with CoC HMIS and data leadership, the HMIS vendor, HMIS technical support teams, and other internal and external partners to ensure both operational and strategic benchmarks are attained. • Review reports submitted to funders and policymakers to ensure data quality, compliance with reporting requirements, and usability. • Communicate technical concepts clearly to both technical and non-technical stakeholders. • Collaborate with internal teams, HMIS participating agencies, and cross-functional partners to align priorities and requirements. Team Leadership & People Management • Manage and support the professional development of a team of data professionals, including data analysts, system administrators, quality assurance specialists, and/or technical specialists. • Demonstrate a commitment to utilizing HMIS as a tool to prevent and end homelessness, including providing accessible and high-quality data to inform resource allocation, improve program performance, and address racial and gender disparities through equitable and inclusive system and program design. • Align CoC and organizational strategy with work priorities across the HMIS team to ensure relevant and responsive HMIS administration and operation. • Provide coaching, feedback, and development planning to support individual and team growth. • Foster a high-performance, inclusive, and collaborative team culture. Performance, Governance & Continuous Improvement • Ensure effective resource allocation and workforce planning within the team. • Monitor system performance across a variety of measures and indicators and identify opportunities for optimization and improvement. • Provide regular updates to organization and CoC leadership on HMIS vendor performance, HMIS participation, data quality, and other defined performance measures. • Support compliance with organizational standards, policies, and best practices. • Remove operational barriers and facilitate coordination across teams and departments. • Drive continuous improvement in processes, tools, and workflows. Minimum qualifications:   • Bachelor’s degree in Data Analytics, Computer Science or Information Systems, Public Policy and Administration, Business, Planning, or a related field; master’s degree preferred; equivalent experience may be considered.   • Professional experience working with HMIS and homeless services data systems, including a thorough understanding of HMIS software requirements. • Proven ability to manage professional teams and deliver operational or technical outcomes, even in ambiguous situations. • Strong understanding of data systems, operations, and technical environments. • Strong understanding of project management methodologies that are relevant to software development and the data management lifecycle. • Experience with complex problem-solving in data or system-related contexts. • Experience interpreting data and analytical reports, identifying policy implications, and developing and delivering recommendations to executive leadership. • Knowledge of HMIS governance, policy, and administration.  Preferred qualifications:  • Ability to execute long-term strategies through short-term operational and tactical activities, using defined and measurable work plans, task assignments, and contracts/subcontracts (where necessary). • Experience with training delivery and provision of technical assistance  • Understanding of McKinney-Vento Act and regulations governing the Continuum of Care (CoC) and Emergency Solutions Grants (ESG) programs and other federal mainstream housing and services programs  #HCDLA #Indeed Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,649.00 - $152,404.00 Nationwide Remote Office (US99)

Develop training and capacity-building resources for Coordinated Entry partners, facilitate workshops, and assess learning to support policy alignment and system effectiveness. | Requires a bachelor's degree, at least two years of Continuum of Care and HUD Coordinated Entry experience, and strong instructional design and facilitation skills. | Homeless Services, Coordinated Entry System Training and Instructional Design Specialist ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the development and delivery of high-quality training and capacity building resources for partners and stakeholders in a Coordinated Entry System (CES) for a large Continuum of Care (CoC). The successful candidate will develop and deliver engaging instructor-led, virtual, online, and blended learning experiences using adult-learning principles and instructional-design best practices. Working closely with CES leadership and subject matter experts, the Specialist ensures that training content reflects current policy priorities, operating procedures, assessment requirements, and system functionality. The successful candidate will use evidence-based practices and adult learning principles to support users in applying CES requirements, evaluate learner performance, maintain course documentation, and continuously improve training based on participant feedback, assessment results, policy changes, and identified implementation needs. Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Key Responsibilities: Course and Content Development Collaborate with subject-matter experts, program leaders, CES users, and participating providers to identify training and performance-support needs. Maintain current knowledge of CES policies, operating procedures, assessment practices, referral workflows, and implementation requirements and stay informed about applicable HUD Coordinated Entry requirements and other guidance affecting CES implementation Analyze gaps in learner knowledge, skills, confidence, and application of CES policies and procedures. Identify target audiences and define the competencies participants should demonstrate after completing training. Establish instructional goals and measurable learning objectives that align with CES policy, operating procedures, system functionality, and intended workplace outcomes. Determine the appropriate instructional approach, delivery format, practice activities, supporting resources, and evaluation methods for each learning need. Apply adult-learning principles, instructional-design models, and current learning-technology practices when developing training, including exercises and activities that strengthen learner engagement, knowledge retention, skill development, and workplace application. Design curricula, course outlines, lesson plans, facilitator guides, participant workbooks, presentations, job aids, frequently asked questions, website tips, and other performance-support resources that strengthen learner retention, capacity, confidence, and job-related competencies. Translate complex policy, procedural, and technical information into clear, accessible, and action-oriented instructional content. Visualize and design instructional graphics, course layouts, user interfaces, storyboards, and finished learning products. Review training content for technical accuracy, policy alignment, instructional quality, accessibility, consistency, and usability. Training Delivery and Facilitation Prepare and deliver foundational and specialized training on CES policies, processes, workflows, tools, and technologies. Lead engaging in-person training sessions across the Continuum of Care and facilitate live webinars for CES users and participating providers. Use adult learning principles such as demonstrations, exercises, case scenarios, role plays, guided practice, and group discussion to help learners apply CES requirements in realistic settings. Adapt delivery methods to meet the needs of learners with varying roles across CES functions and provider types, experience levels, technical abilities, and familiarity with CES. Clearly explain complex policy, procedural, and technical concepts to both technical and nontechnical audiences. Model accurate CES practices and reinforce standardized implementation through training, coaching, and technical assistance. Schedule trainings and workshops and communicate with participants regarding registration, prerequisites, course expectations, logistics, learning materials, and follow-up resources. Coordinate training logistics, including room setup, technology, attendance tracking, instructional materials, and webinar administration. Support course setup, enrollment, content maintenance, participant access, completion tracking, and reporting within the learning-management system or other training platform. Travel throughout the CoC geography, as needed, to deliver training and support CES partners. Quality Improvement and Communication Define criteria for evaluating learner knowledge, skills, competencies, and performance. Develop pre-assessments, knowledge checks, quizzes, skills demonstrations, practice exercises, course assessments, and other evaluation instruments. Align assessments with instructional goals, learning objectives, course content, and expected workplace competencies. Review assessment results, course evaluations, participant feedback, attendance information, and technical-assistance requests to evaluate instructional effectiveness and incorporate improvements based on results. Use root cause analyses or similar techniques to determine whether reported issues relate to training, policy interpretation, user knowledge, system functionality, or broader workflow implementation, and make recommendations to CES Management Entity leadership for further assessment by appropriate CES and CoC leadership Resolve training-related issues directly and refer policy or procedural issues to cross-functional partners within the CES Management Entity for follow-up Identify innovative and cost-effective methods for developing and delivering high-quality trainings at scale Minimum qualifications: Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work, or a related field; an equivalent combination of relevant education and professional experience may be considered. Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs. Experience preparing and delivering instructor-led, virtual, or online training for professional audiences. Experience developing curricula, lesson plans, presentations, eLearning content, tutorials, job aids, or other instructional materials. Knowledge of adult-learning principles, instructional-design practices, facilitation methods, and learner assessment. Strong public-speaking, presentation, facilitation, writing, interpersonal, organizational, and project-management skills. Ability to explain technical and policy concepts to learners with different roles, experience levels, and technical abilities. Strong attention to detail and the ability to maintain accurate project, course, and version-control documentation. Ability to work effectively both independently and collaboratively in a multidisciplinary environment. Ability to travel throughout the CoC geography, as needed, to deliver training and support CES partners. Preferred qualifications: Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System, plus HUD resources and guidebooks on CES topics Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines. Ability to collaborate with subject-matter experts and translate complex policy, procedural, or technical information into clear learning content. Ability to provide responsive and professional user support through multiple communication channels. #HCDLA #Indeed #LI-CC1 Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00 Nationwide Remote Office (US99)

Manage the quarterly magazine’s production lifecycle, schedule, editorial quality, and coordination between writers and designers while ensuring strategic alignment and accessibility. | Requires a bachelor’s degree and 7–10 years of progressively responsible publication-management experience, with federal publishing standards, Section 508 compliance, and complex approval workflows. | @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Here’s your chance to join our award-winning agency, ICF Next. We’re changemakers, a community of mission driven creatives, communicators, strategists, and technologists. Position Summary: The Publications Specialist - Magazine Editor is responsible for the comprehensive lifecycle management and editorial excellence of the agency’s magazine. This senior-level role requires expertise in the logistical administration of a quarterly publication cycle and high-level editorial services. The Editor ensures that the magazine is produced on time, follows rigorous quality standards, and effectively meets strategic communication objectives from initial content intake through final distribution. Job Location- Hybrid, with approximately two days per week onsite with the client in McLean, Virginia. Onsite schedules are generally coordinated Monday through Thursday and may change based on clients’ need. Occasional travel to other local facilities may be required. What You Will Be Doing Lifecycle & Production Management: Oversee the complete magazine lifecycle, including establishing production schedules, managing the publication cycle, and systematically tracking article versions through a comprehensive approval chain. Editorial & Writing Support: Provide high-level editorial support, assisting with content development and the creation of promotional materials. Implement strict version control and quality assurance protocols throughout the editing and document production process. Stakeholder Liaison: Act as the primary liaison between writing/author teams and the layout/design teams. Manage complex review processes involving multiple stakeholders, including authors, technical reviewers, and legal counsel. Compliance & Quality Control: Ensure all final articles and the complete magazine adhere to the GPO Style Manual, Chicago Manual of Style, and Section 508 accessibility requirements. Confirm all necessary sign-offs and approvals are secured before public release. Logistical Oversight: Manage the administrative aspects of distribution and formatting specifications to ensure the final product meets all organizational standards for professional release. Basic Qualifications Bachelor’s degree in Communications, English, Journalism, or a closely related field. A Master’s degree or equivalent advanced professional certification is highly desirable. A minimum of 7 to 10 years of progressively responsible experience in editorial and publication management. Preferred Qualifications Proven track record of overseeing the production of a periodical, preferably a technical or specialty publication (e.g., transportation or research journal). Experience supporting a government or federal agency Expertise in project management for recurring publication cycles. Advanced proficiency in substantive editing, copyediting, and proofreading. Deep understanding of Section 508 compliance and federal publishing standards. Ability to manage complex approval workflows and coordinate between technical and creative teams. Professional Skills A self-starter and problem solver who is highly organized and can support multiple priorities; working successfully in a team environment Strong interpersonal and verbal communications skills Strong analytical, problem-solving, and decision-making capabilities Creative thinker with innovative approach to problem solving Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $0.00 - $0.00 Virginia Client Office (VA88)

Build secure AI-enabled data applications, offline field tools, APIs, and data services, then prepare them for reliable production use and handover. | Requires a bachelor's degree with at least five years of full-stack experience, production LLM integration, cloud and CI/CD experience, JavaScript or TypeScript framework expertise, SQL, REST APIs, and U.S. citizenship. | Full Stack Developer - Global Health & AI ICF's Global Health and Development (GHD) line of business, part of the Health, People, and Human Services (HPHS) Group, is seeking a Full Stack Developer to build applications that apply AI across global health and survey programs. You will develop applications, APIs, and data services that help shorten survey timelines, reduce costs, and equip national institutions with AI-supported tools. Working with AI engineers, survey experts, designers, and partner-country teams, you will take solutions from prototype to production, including secure cloud applications and offline tools for low-connectivity settings. This position can be remote within the United States, with occasional international travel. It is contingent upon award of program funding. Key Responsibilities • Build a governed data-access application that lets users explore data in natural language. This includes the authentication, authorization, audit logging, and disclosure-risk controls that make that safe. In this application, access control is a core safeguard for respondent privacy. • Develop offline-first field tools for interviewers and field supervisors. These tools must work reliably on low-end devices with intermittent connectivity and sync cleanly when a connection returns. • Integrate AI services into applications, working with the Applied AI Engineer to expose model pipelines through well-designed APIs, including MCP connectors that make DHS data available in AI assistants. • Spec out and build products with agentic coding tools. Write the specifications that drive agent-led development, then review, test, and own the code that results. • Design data services and schemas for survey metadata, microdata, and the results of AI-assisted processing. • Ensure production readiness and sustainable handover. Write testable, well-tested code that passes required quality gates, and produce clear documentation so partner-country institutions can operate and openly publish tools without ongoing ICF support. • Communicate progress to technical and non-technical stakeholders, including survey experts, program leadership, and partner institutions. Minimum Required Experience • Bachelor's degree (or equivalent) with Minimum 5 years, OR • Master's degree with Minimum 2 years, of professional full stack development experience building production-grade applications • Minimum 1year of experience integrating LLMs into production systems, with attention to error handling, security, and reliability • Minimum 1year of experience with a major cloud platform (e.g., AWS, Azure, or Google Cloud), infrastructure as code, and CI/CD • U.S. citizenship is required by federal government contract Additional Required Skills and Experience • Experience with JavaScript/TypeScript and a modern front-end framework (e.g., React, Angular, or Vue) • Strong back-end development experience in Python or another modern language (e.g., JavaScript/Node.js, Go, Java, C#) • Experience with relational database design and SQL. Experience with NoSQL technologies is a plus • Experience designing and integrating RESTful APIs • Hands-on experience implementing authentication, authorization, and audit logging in a production application • Demonstrated experience using agentic coding tools (e.g., Claude Code, OpenAI Codex, Cursor, or GitHub Copilot agent mode) to specify, review, test, and deliver production code. Preferred Skills • Experience building offline-first or low-connectivity applications • Experience building a data-access, analytics, or research-data application with role-based access • Experience working with statisticians or researchers, or with statistical data and workflows • Understanding of LLM cost, latency, and reliability trade-offs, with exposure to agent frameworks, AI workflow orchestration, MCP servers, or AI evaluation and testing tools. • Experience building multilingual or localized interfaces • Experience in global health, international development, or low- and middle-income country settings Professional Skills • Builds productive relationships across seniority levels, cultures, and time zones. • Collaborates closely with designers, product owners, statisticians, and other engineers • Enjoys wearing multiple hats and taking on varied technical challenges • Self-motivated. Finds ways to add value without a lot of direct supervision • Communicates clearly and translates between technical and non-technical stakeholders • Can simplify complex topics for business and program audiences #Indeed #LI-CCI #GHDAI Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance. Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations. Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

Lead a major federal survey program with strategic and day-to-day leadership of multidisciplinary teams, managing project performance and client relationships. | Master's degree and 10+ years managing complex survey research projects with federal clients and multidisciplinary teams. | ICF’s Survey Research Science and Operations Portfolio is home to a talented community of survey researchers building robust solutions for government (Federal, State, and Local), university and commercial clients. In support of our client’s research goals, we provide high quality, reliable, innovative, and transparent survey research services. ICF is seeking a Survey Project Director with a strong interest in survey methodology, survey management, and business development, to join our Survey Research Team. This position will have primary responsibility for directing a major, multi-year Federal survey program, providing both strategic and day-to-day leadership of the project. At least 50% of the position will be dedicated to this effort, with the remaining time supporting other survey research projects, staff development, and business development activities. The successful candidate will provide overall accountability for project performance, including client relationships, technical and methodological execution, staffing, schedule, financial performance, quality, risk management, subcontractor coordination, and delivery of high-quality products. The Project Director will lead multidisciplinary and cross-organizational teams and work closely with senior technical staff, survey methodologists, data collection and data management teams, corporate support functions, and external partners. For more information about the Survey Research team and our work, please visit: https://www.icf.com/work/research-evaluation This position can be fully remote or hybrid from one of our many ICF office locations. What you’ll do: Provide overall leadership and accountability for a large, complex Federal survey research program, dedicating at least 50% of your time to its successful execution. Serve as the primary point of accountability for the project, with responsibility for scope, schedule, budget, staffing, quality, risks, and deliverables. Provide day-to-day leadership of a large, cross-matrixed project team that may include survey researchers, methodologists, statisticians, programmers, data managers, field operations staff, analysts, and subcontractors. Integrate the work of multiple technical and operational workstreams, ensuring dependencies are identified and resolved and that the project functions as a cohesive program. Build and maintain a strong relationship with clients, serving as a senior point of contact, managing expectations and anticipating client needs. Develop and maintain project management processes, including work plans, schedules, staffing plans, budgets, risk registers, decision logs, and regular internal and client reporting. Monitor project financial performance, including labor, subcontractor costs, revenue, margin, forecasts, and estimates to complete, and take corrective action when necessary. Forecast staffing and level-of-effort needs and work with portfolio leadership and functional managers to secure the resources necessary to meet project requirements. Direct subcontractors and teaming partners. Provide technical and methodological leadership for complex multimode survey activities, including web, mail, telephone, app-based, and other emerging approaches to data collection. Oversee development and implementation of project quality assurance and quality control protocols. Identify project risks and emerging issues early, facilitate decision-making, and develop and execute mitigation strategies. Communicate project status, risks, financial performance, and key decisions to ICF leadership through established reporting processes. Facilitate effective collaboration and decision-making across ICF business areas and corporate functions as needed to support successful project delivery. Supervise and mentor project managers and other staff, providing clear expectations, feedback, coaching, and opportunities for professional development. Contribute to the continued growth of ICF’s survey research portfolio through capture, solutioning, proposal development, technical writing, budgeting, and client engagement. Apply lessons learned and innovations from major projects to strengthen ICF’s broader survey research capabilities, methods, tools, and management practices. What you must have: Master’s degree in a social science, survey research, public policy, statistics, or related field, or an equivalent combination of education and relevant experience. 10+ years of progressively responsible experience managing complex survey research, data collection, research, or evaluation projects, including experience with: Directing large, multidisciplinary project teams. Managing Federal government clients. Managing complex project schedules and interdependent workstreams. Developing and managing project budgets and forecasts. Monitoring project financial performance. Managing subcontractors and external partners. Developing and implementing project quality assurance processes. Identifying and mitigating project risks. Delivering high-quality work products under demanding schedules. Applied survey research and multimode data collection, including web, mail, and telephone modes. Demonstrated experience serving in a senior project leadership role with overall accountability for project performance. Demonstrated ability to translate contractual and technical requirements into actionable project plans and successfully lead teams through implementation. Experience supporting capture and proposal development for Federal or other government research opportunities. Strong written and verbal communication skills, including the ability to communicate complex technical and project-management issues clearly to clients and senior leaders. Additional professional skills and experience preferred: Experience with questionnaire development, cognitive testing, usability testing, or other survey instrument development activities. Experience writing and contributing to technical reports, research reports, executive summaries, methodological documentation, and other client-facing deliverables. Experience leading qualitative research projects, including planning and overseeing focus groups, in-depth interviews, cognitive interviews, usability testing, or other qualitative data collection activities. Experience conducting qualitative analysis, including coding, thematic analysis, synthesis of findings, and integration of qualitative and quantitative results. Experience developing or contributing to data visualizations, interactive dashboards, or other data dissemination products, including tools such as Power BI, Tableau, or similar platforms. Experience developing and delivering presentations for clients, technical audiences, conferences, or other professional forums. Experience preparing conference abstracts, posters, papers, manuscripts, or other research dissemination products. Experience overseeing, mentoring, and developing staff, including providing day-to-day guidance, coaching, performance feedback, and opportunities for professional growth. Fluency or professional proficiency in Spanish a plus. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $119,323.00 - $202,850.00 Nationwide Remote Office (US99)

Coordinate program operations and workflows to support the implementation and operation of a Coordinated Entry System for homelessness services. | Requires bachelor's degree and minimum two years of related experience with Continuum of Care and HUD Coordinated Entry programs, plus strong communication and organizational skills. | Description Homeless Services, Coordinated Entry System Coordinator ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to end homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the implementation and operation of a Coordinated Entry System (CES) for a large Continuum of Care (CoC).  As a critical member of the CES implementation team, the CES Coordinator will be responsible for coordinating program operations related to the CES process and workflow. This includes effectively matching housing referrals to program openings and unit vacancies; actively monitoring CES workflows to ensure resource alignment; supporting system navigation activities to reduce move-in timelines; and addressing barriers at both the system- and program-levels to ensure continuous CES outflow. The position serves as a key liaison between housing providers, outreach teams, shelters, access sites, and other community partners to facilitate effective housing matching, referral management, and successful housing placements. Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Key Responsibilities:  Coordinated Entry Implementation • Implement CoC CES policies, procedures, and requirements, including administration of CES assessment tools, prioritization policies, referral processes and workflows (including relevant HMIS technologies), project-level eligibility, and matching protocols. • Conduct CoC-defined coordinated entry administration and management procedures and protocols to reduce unit vacancies, expedite the rate of referrals from CES to housing, and improve move-in processes for households experiencing homelessness. • Gather and analyze data on household strengths and barriers and program-level service offerings and eligibility criteria to remove barriers to housing and to improve CES processes. • Implement all CES guidance in a standardized and uniform manner, including housing applications, service coordination activities, and data tracking to ensure transparency and fairness in CES operations. • Support cross-functional, interagency, and system-wide collaboration to identify process and workflow issues, and coordinate with appropriate leadership to develop and implement solutions across the CES. Training and Technical Assistance • Contribute to the development of training materials to CES access sites and CES participating providers, including compliance training, operational forms/guides, and technical assistance materials such as FAQ documents and toolkits. • Translate policy requirements and technical documentation into action-oriented CES processes to improve CES throughput. • Model appropriate CES protocols and procedures with service providers and participating CES partners through coaching, expert facilitation, and adherence to defined policies and procedures to ensure fidelity to CES design standards and program implementation. • Identify process improvements to increase the timeliness of referrals to housing options for which households experiencing homelessness are eligible and prioritized. • All other duties assigned, which may include field-based support, staffing augmentation, direct training, technical assistance, and capacity building, and quality assurance monitoring. Communication and Collaboration • Develop excellent working relationships with local partners within defined CoC or sub-CoC geographies, including CES participating providers, CES access sites, affordable housing providers, and partners from other systems of care such as behavioral health and substance use treatment facilities. • Examine HMIS and CES data to identify trends among subpopulations or demographic types to identify inequities, and recommend policy and programmatic improvements to eliminate disparities. • Maintain secure communication channels to protect privacy and confidentiality of client information. Minimum qualifications:  • Bachelors’ degree in fields related to Human Services, Public Policy and Administration, Business, or Social Welfare; equivalent experience may be considered.  • Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs. • Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System, plus HUD resources and guidebooks on CES topics. • Excellent verbal, interpersonal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders. • Strong organizational, facilitation, conflict resolution, and problem-solving skills. Preferred Qualifications • Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines. • Experience managing sensitive information and maintaining confidentiality. • Knowledge of Housing First, trauma-informed care, person-centered service delivery, and racial equity principles. • Experience facilitating case conferencing or multidisciplinary coordination meetings, managing conflict, and attaining consensus across multiple stakeholders #HCDLA #Indeed Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00 Nationwide Remote Office (US99)

Coordinate housing referrals and support survivors of domestic violence through trauma-informed, culturally responsive housing placement and system navigation. | Requires bachelor's degree and 2+ years experience with HUD Coordinated Entry and housing coordination for survivors, plus strong project management and stakeholder engagement skills. | Description Homeless Services, Coordinated Entry System Coordinator ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the management oversight, implementation, and operation of a Coordinated Entry System (CES) for a large Continuum of Care (CoC). As a critical member of the housing and Coordinated Entry System team, the Domestic Violence Housing Coordinator will manage housing referrals, identify appropriate program openings and unit vacancies, and provide system navigation support to reduce the time between referral and housing placement. The Coordinator will work closely with individuals and families fleeing domestic violence, dating violence, sexual assault, stalking, human trafficking, or other dangerous or life-threatening conditions to identify barriers, coordinate documentation and applications, support informed housing choices, and facilitate successful transitions to safe and stable housing. The position serves as a key liaison among victim service providers, housing programs, emergency shelters, Coordinated Entry access points, landlords, legal and advocacy organizations, and other community partners. The Coordinator will ensure that housing coordination activities are trauma-informed, survivor-centered, culturally responsive, and conducted in a manner that protects participant safety, privacy, confidentiality, and autonomy. Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Key Responsibilities Coordinated Entry Implementation and Housing Coordination • Coordinate CES processes and components related to housing identification, matching, referral, application, and placement activities for survivors of domestic violence and related forms of violence. • Maintain current knowledge of available emergency, transitional, rapid rehousing, permanent supportive housing, affordable housing, rental assistance, and mainstream resources. • Match eligible households to housing opportunities based on program requirements, survivor preferences (such as self-identified housing needs, strengths, goals, safety considerations, household composition, and accessibility needs), geographic needs, and available resources. • Provide housing navigation and application support, including coordination of documentation, landlord communications, eligibility verification, and move-in activities. • Monitor referrals and housing applications from initial connection through placement, identifying and addressing delays, barriers, or gaps in coordination. • Coordinate warm handoffs to appropriate victim services, legal assistance, benefits, behavioral health services, childcare, transportation, and other community resources. • Work with housing providers to resolve concerns involving eligibility, documentation, referral acceptance, reasonable accommodations, or placement timelines. • Identify system- and program-level barriers that prevent survivors from accessing or sustaining housing and coordinate appropriate resolutions. Safety, Privacy, and Trauma-Aware Care Provision • Integrate survivor-defined safety considerations into housing searches, referrals, communications, case conferences, and placement activities. • Maintain secure communication practices and protect personally identifying and location information in accordance with applicable federal, state, local, and organizational requirements. • Maintain accurate, timely, and appropriately protected records of referrals, housing searches, program openings, placement progress, and service connections. • Use approved comparable databases to monitor indicators such as referral timeliness, referral acceptance, housing-search duration, move-in progress, unsuccessful referral reasons, and housing-resource utilization. • Model respectful, trauma-informed, culturally responsive, and person-centered communication. • Immediately elevate potential safety or confidentiality concerns through established supervisory and organizational protocols. • Ensure that participation in Coordinated Entry does not delay or condition access to emergency shelter, crisis intervention, hotline assistance, or other immediate safety services. Training, Technical Assistance, and Partner Engagement • Support quality assurance reviews while ensuring that monitoring and reporting practices do not reveal survivors’ identities or confidential locations. • Recommend operational changes that improve safety, equitable access, referral efficiency, housing choice, and successful placement outcomes. • Examine de-identified or aggregate information to identify disparities, recurring barriers, service gaps, and opportunities for improvement. • Contribute to the development of operational guides, referral tools, training materials, frequently asked questions, and other resources related to survivor housing coordination. • Translate housing, Coordinated Entry, confidentiality, and program requirements into clear procedures for service providers and community partners. • Provide coaching and technical assistance on safe referrals, information sharing, housing matching, and survivor-centered engagement. Minimum Qualifications • Bachelors’ degree in fields related to Human Services, Public Policy and Administration, or Social Work or Welfare, or other clinical or health-related field; master’s degree preferred; equivalent experience may be considered. • Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs. • Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System, plus HUD resources and guidebooks on CES topics • Familiarity with the housing protections and confidentiality requirements associated with the Violence Against Women Act and other applicable federal requirements. • Experience facilitating survivor-centered case conferencing or multidisciplinary housing coordination, including trauma-aware practices and destigmatizing engagement strategies. • Experience managing multi-agency initiatives and stakeholder partnerships. • Experience in data management systems, victim services provider comparable databases, and IT privacy and security standards • Strong project management, facilitation, problem-solving, and organizational skills. Preferred Qualifications • Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines. • Experience with landlord engagement, housing search, rental assistance, lease-up, or move-in coordination. • Knowledge of fair housing, reasonable accommodation, language access, and housing protections available to survivors. • Experience supporting individuals and families from diverse racial, cultural, linguistic, disability, gender-identity, and socioeconomic backgrounds. • Experience developing Coordinated Entry policies, procedures, and quality assurance frameworks. #HCDLA #Indeed Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00 Nationwide Remote Office (US99)

Oversee multiple survey projects, manage client relationships, budgets, and schedules, and support business development with proposal writing and technical guidance. | Bachelor's degree with 3+ years in survey research including 2 years project management, proficiency in MS Office, and ability to manage multiple clients and workstreams. | Are you a survey research professional hoping to further build your project management experience? Then come join ICF’s Survey Research Science and Operations practice. We are home to a talented community of survey researchers building robust solutions for government, university, and commercial clients. ICF survey products aim to demonstrate quality, credibility, reliability, innovation, responsiveness, and transparency. For more information: https://www.icf.com/work/research-evaluation/survey The Survey Research Science and Operations practice is seeking a Survey Manager. If successful, you will support a large-scale federal survey as well as a variety of projects across a wide array of topics and clients at the commercial and federal level, including aviation, transportation, and energy (various utilities). This role is well suited to a project manager who is highly organized, takes ownership of work, and is comfortable keeping multiple teams, tasks, deadlines, and dependencies moving at the same time. You will be expected to provide support in the following three areas: Project Management- You will manage the day-to-day activities of concurrent survey-related projects. Business Development- You will support the team’s proposal and grant development activities; this includes written sections of proposals as well as internal and external networking and relationship management. Technical Expertise- You will provide technical assistance to internal and external clients in association with the projects you manage as well as complete technical reports and other deliverables as required. This is a great position for a mid-level professional who will join our team in a REMOTE capacity. What you’ll do: Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results. Prepare project plans, manage schedules, and performance using effective project management processes and frameworks. Create and track project budgets. Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed. Identify and coordinate with internal collaborators and outside subcontractors and vendors. Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration. Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities. Contribute methodological or technical guidance in support of qualitative projects or tasks involving cognitive interviewing, one-on-one interviews, and/or focus groups. Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations. Communicate effectively in writing—proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence. Develop and cultivate strong client relationships. Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track. Update leadership on progress as directed and on regular reporting cycles. Actively participate in business development activities— managing the proposal process, and writing proposal sections. What you must have: Bachelor’s degree required 3+ years of applied experience in the survey research field. 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products. 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills. Professional Skills Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills. Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation. Demonstrated customer service orientation and outstanding level of professionalism in providing client support. Additional professional skills and experience preferred: 1+ year experience conducting and analyzing qualitative research. Master’s degree preferred. Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment. Experience in quantitative data analysis and statistical software experience (e.g., R, Python, SPSS, SAS). Experience in proposal writing and/or budget development. Proficiency in Spanish or another foreign language is a plus. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00 Nationwide Remote Office (US99)

Design, configure, customize, and implement ServiceNow applications to meet client requirements. | 6+ years software development, 2+ years ServiceNow implementation, 1+ year App Engine development, US citizenship, and ability to obtain DHS clearance. | Description - We are open to supporting 100% remote work anywhere within the U.S.* As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. At the senior level, you are expected to work both independently and collaboratively based on project needs. Your Responsibilities Include Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs. Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. User Training: Support end-user training to ensure a smooth adoption of the implemented solution. Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice. Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status. Basic Qualifications - US Citizenship is required (required by the federal government for this position). - Must be able to obtain a DHS Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - 6+ years of software development experience - 2+ years of experience implementing ServiceNow solutions - 1+ years of experience in scoped application / custom application development using App Engine  Desired Skills - 2+ year experience troubleshooting and resolving technical issues related to ServiceNow implementations. - 2+ years of experience building integrations using REST APIs - 1+ years of experience with Portal customization - 1+ years of experience scripting beyond basic ServiceNow scripts - 1+ years of experience in Agile Scrum - Active DHS Public Trust clearance - 1+ years of experience in App Engine - Certified in one or more additional mainline certifications, with preference for: - ServiceNow Certified Application Developer - ServiceNow Certified System Administrator - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices - Familiarity with ITIL processes and IT Service Management (ITSM) principles - Strong scripting skills in JavaScript and GlideScript - Strong technical skills, including workflow configuration, and business rule development. - Experience in customizing UI and creating complex workflows. Professional Skills Hands-on experience troubleshooting and resolving technical issues. Detail-oriented tendencies with excellent problem-solving and analytical abilities. The ability to work effectively in a team-oriented, collaborative environment. Ability to interact with clients and internal teams professionally. #DMX24 #senw22 #Indeed #Clearance #SWICE23 #ICFcleared Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

Design and maintain scalable data pipelines and workflows using cloud and big data technologies. | Bachelor's degree with 7+ years software development including 4 years building data pipelines with Python, Java, and cloud technologies. | ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. Our Health Engineering Systems (HES) team works side by side with customers to articulate a vision for success, and then make it happen. We know success doesn't happen by accident. It takes the right team of people, working together on the right solutions for the customer. We are looking for a seasoned Senior Data Engineer who will be a key driver to make this happen. Responsibilities: Design, develop, and maintain scalable data pipelines using Spark, Hive, and Airflow Develop and deploy data processing workflows on the Databricks platform Develop API services to facilitate data access and integration Create interactive data visualizations and reports using AWS QuickSight Builds required infrastructure for optimal extraction, transformation and loading of data from various data sources using AWS and SQL technologies Monitor and optimize the performance of data infrastructure and processes Develop data quality and validation jobs Assembles large, complex sets of data that meet non-functional and functional business requirements Write unit and integration tests for all data processing code Work with DevOps engineers on CI, CD, and IaC Read specs and translate them into code and design documents Perform code reviews and develop processes for improving code quality Improve data availability and timeliness by implementing more frequent refreshes, tiered data storage, and optimizations of existing datasets Maintain security and privacy for data at rest and while in transit Other duties as assigned Minimum Qualifications: Bachelor's degree 7+ years of hands-on software development experience 4+ years of experience building data pipelines using Python, Java, and cloud technologies, with hands-on experience leveraging Spark and Hive for large-scale data processing. Candidate must be able to obtain and maintain a Public Trust clearance Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US Must have lived in the US 3 full years out of the last 5 years Preferred Qualifications: Experience building job workflows with the Databricks platform Strong understanding of AWS products including S3, Redshift, RDS, EMR, AWS Glue, AWS Glue DataBrew, Jupyter Notebooks, Athena, QuickSight, EMR, and Amazon SNS Familiar with work to build processes that support data transformation, workload management, data structures, dependency and metadata Experienced in data governance process to ingest (batch, stream), curate, and share data with upstream and downstream data users. Experienced in data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up. Demonstrated understanding using software and tools including relational NoSQL and SQL databases including Cassandra and Postgres; workflow management and pipeline tools such as Airflow, Luigi and Azkaban; stream-processing systems like Spark-Streaming and Storm; and object function/object-oriented scripting languages including Scala, C++, Java and Python. Familiar with DevOps methodologies, including CI/CD pipelines (Github Actions) and IaC (Terraform) Ability to obtain and maintain a Public Trust; residing in the United States Experience with Agile methodology, using test-driven development. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

Design, develop, and support ServiceNow platform applications and provide technical leadership. | 5+ years ServiceNow development experience, US work authorization, and ability to obtain federal clearance. | Description Location: We are open to supporting remote work. Must reside in the United States. Clearance: Ability to obtain and maintain a Federal Public Trust As a Senior ServiceNow Developer, you will play a critical role in designing, developing, and supporting innovative solutions on the ServiceNow platform. You will partner with business stakeholders, analysts, and technical teams to deliver scalable applications, visualizations, and workflow solutions that drive business value. Your expertise in ServiceNow development, scripting, and platform best practices will contribute significantly to successful project outcomes and operational excellence. Responsibilities At the senior level, you are expected to work independently while providing technical leadership and guidance to other team members. Your responsibilities include: Application Design & Development - Continue to build out an existing custom scoped application and visualizations using the ServiceNow platform and related technologies. - Maintain ServiceNow applications, custom components, workflows, and integrations. - Leverage industry best practices to create scalable, maintainable, and high-performing solutions. Solution Architecture & Technical Leadership - Partner with Business Analysts and stakeholders to analyze requirements and translate business needs into technical solutions. - Recommend solution approaches, alternative designs, and implementation strategies that align with organizational objectives. - Provide technical guidance and mentorship to development team members. Platform Development & Customization - Customize, and maintain ServiceNow applications using JavaScript, ServiceNow scripting, and other platform technologies. - Configure platform capabilities, workflows, business rules, and user experiences to meet business requirements. - Build responsive user interfaces and visualizations utilizing technologies such as AngularJS, React, HTML5, CSS, and related frameworks. Stakeholder Collaboration - Work closely with business and analytics teams to understand priorities and deliver effective technical solutions. - Communicate technical concepts and recommendations to both technical and non-technical audiences. - Serve as a trusted advisor to business stakeholders on emerging technologies, platform capabilities, and best practices. Delivery & Quality Assurance - Ensure deliverables are complete, accurate, high-quality, and aligned with stakeholder expectations. - Participate in solution testing, troubleshooting, and optimization efforts to ensure reliable performance. - Maintain technical documentation and support knowledge-sharing across the team. Continuous Improvement - Stay current on ServiceNow platform enhancements, emerging technologies, and industry trends. - Identify opportunities to improve processes, increase automation, and enhance user experiences. - Contribute to the ongoing evolution of development standards and operational best practices. What You'll Need Basic Requirements - 5+ years of application development experience on the ServiceNow platform. - Must be a United States (U.S.) Citizen or Permanent Resident (Green card) - Candidates must be able to obtain and maintain a Public Trust with the government - Candidate must reside in the U.S., be authorized to work in the U.S. and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply What You’ll Bring - Strong knowledge of ServiceNow Platform capabilities, administration, customization, and scripting. - Experience developing custom ServiceNow applications, and custom solutions. - Proficiency in JavaScript and ServiceNow scripting. - Experience with AngularJS, HTML5, CSS/CSS3, XML/JSON, REST services, and modern web development practices. - Hands-on experience designing, debugging, and supporting enterprise applications. - Ability to analyze complex business requirements and translate them into effective technical solutions. Preferred Qualifications - Highly preferred: ITSM, ITOM, Scoped App experience - ServiceNow certifications such as CSA, CAD, or other relevant credentials. - Knowledge of ServiceNow AI capabilities, including Now Assist and other platform AI features, with demonstrated experience supporting or implementing ServiceNow AI-driven solutions in enterprise environments - Experience working in fast-paced, collaborative, and deadline-driven environments. Professional Skills - Strong analytical and problem-solving skills. - Ability to work independently and collaboratively across multiple teams. - Excellent attention to detail and commitment to delivering quality solutions. - Strong customer focus and stakeholder management abilities. - Passion for innovation, continuous learning, and technical excellence. - Strong written, verbal, and interpersonal communication skills. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $167,644.00 Nationwide Remote Office (US99)

Support organizational change management and adoption strategies for government modernization initiatives. | 3+ years in change management or related consulting, experience with adoption strategies, communications, training, and stakeholder engagement. | Description - We are open to supporting 100% remote work anywhere within the U.S.* Our Digital Modernization and Experience Group is growing, and we are looking for a talented, highly motivated Change Management Specialist to join ICF’s Digital Modernization Division. You will help government clients plan, mobilize, and deliver organizational change management (OCM), adoption, training, and strategic communications in support of large-scale modernization and business transformation initiatives. As a Change Management Specialist, you will work with some of the industry’s most experienced consultants to support the people side of change, including preparing, supporting, and equipping stakeholders and end users to adopt new business processes, systems and technology, job roles, operating models, and organizational changes. In a highly collaborative team environment, your work will directly support senior government officials on Department-wide business transformation and modernization efforts for an organization of approximately 2,000 stakeholders and end users. The Team ICF teams support federal clients seeking to improve adoption, engagement, and business outcomes during complex modernization efforts. The team works across business, technology, training, communications, and stakeholder groups to help users understand what is changing, why it matters, how it impacts them, and how to successfully adopt new processes, systems, and ways of working. The Work The qualified candidate will support organizational change management, stakeholder engagement, adoption strategy, communications planning, training planning and execution, change readiness, resistance management, office hours, and ongoing adoption support. Position Responsibilities - Change Strategy and Adoption: Develop and execute adoption strategies that help stakeholders understand, prepare for, and successfully adopt new systems, processes, and technologies. - Strategic Communications: Develop communication plans, messaging, talking points, stakeholder updates, FAQs, newsletters, presentations, and other materials that explain change impacts and promote user adoption. - Training Strategy and Planning: Develop training plans, training schedules, learning objectives, facilitator guides, quick reference guides, job aids, and supporting materials for impacted stakeholder groups. - Training Execution: Facilitate or support live training sessions, demos, workshops, knowledge-sharing sessions, and user enablement activities in support of modernization initiatives. - Office Hours and User Support: Plan, schedule, facilitate, and manage office hours to answer user questions, capture feedback, identify adoption barriers, and support continued learning after go-live. - Stakeholder Engagement: Conduct stakeholder analysis, identify impacted groups, map stakeholder needs, and tailor engagement strategies for audiences with different priorities and levels of change impact. - Change Readiness and Impact Analysis: Conduct change impact assessments, readiness assessments, adoption surveys, feedback sessions, and qualitative or quantitative analysis to identify risks, gaps, and opportunities. - Resistance Management: Develop strategies to manage resistance, address user concerns, reinforce value propositions, and increase adoption of new systems, processes, and ways of working. - Client Relationship Management: Work to become a trusted advisor to the client by understanding priorities, communicating clearly, and delivering high-quality work products that support desired outcomes. - Cross-Functional Collaboration: Partner with project managers, product owners, business analysts, trainers, communications specialists, technical teams, vendors, and government stakeholders to align change activities with delivery milestones. - Change Process Documentation: Document change management processes, decisions, actions, feedback, lessons learned, and knowledge transfer materials to support transparency and continuity. - Data to Intelligence: Analyze and interpret quantitative and qualitative data to create meaningful information for stakeholders, leadership, and delivery teams. - Intelligence to Action: Convert analysis into clear recommendations, action plans, next steps, and value propositions that support adoption and project outcomes. - Polished Work Products: Create well-composed, well-scripted, refined work products that communicate an organized story and support decision-making. - Ambiguity and Priority Management: Balance competing priorities, manage changing requirements, maintain composure, and focus on client needs and desired outcomes. Required Skills - 3+ years of experience in change management consulting, organizational change management, adoption, strategic communications, training, or related consulting support. - 3+ years of experience implementing change management practices, frameworks, or structured change approaches. - 3+ years of experience editing documents across multiple formats and creating polished executive-ready materials. - 1+ years of experience working on large modernization initiatives in an Agile environment is highly preferred. - 3+ years of experience implementing strategies effectively in support of adoption, communications, training, or stakeholder engagement. - Experience developing adoption strategies, communications plans, training plans, stakeholder engagement plans, or readiness materials. - Experience facilitating training sessions, demos, workshops, user support sessions, or office hours. - Experience conducting impact analyses, readiness assessments, stakeholder analysis, feedback analysis, or resistance management activities. - Ability to present structured solutions built on leading practices in change management, such as Prosci ADKAR, Kotter’s 8-Step model, La Marsh, or similar frameworks. - US Citizenship is required due to federal government requirements for this position. - Must be able to obtain and maintain a Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. Preferred Skills - Strong foundation of consulting skills, including adaptability, assertiveness, client relationship management, cross-functional collaboration, goal setting, task management, time management, and public speaking. - Experience creating polished deliverables across multiple formats, including PowerPoint presentations, Word documents, email communications, job aids, quick reference guides, and stakeholder briefings. - Experience supporting adoption for technology modernization, digital transformation, workflow improvement, ServiceNow, enterprise platforms, or other large business transformation initiatives. - Experience working in a multi-vendor environment and coordinating change activities across multiple teams and stakeholder groups. - Certification such as Certified Change Management Professional (CCMP), Change Management Practitioner, Prosci certification, CMP, or similar credential. - Previous U.S. government contracting work experience preferred. Professional Skills - Strong written and verbal communication skills, including the ability to create polished presentations, briefings, communications, and training materials. - Strong consulting, collaboration, facilitation, problem-solving, organization, and task management skills. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99)

Support training and technical assistance activities for public health communication and capacity building. | Requires bachelor's degree and 2+ years supporting public health or related training, communication, and technical assistance activities. | Description HEALTH PROGRAM TRAINING AND TECHNICAL ASSISTANCE (TTA) SPECIALIST ICF works at the forefront of today's public health issues, helping clients improve health outcomes through evidence-based strategies, capacity building, stakeholder engagement, and implementation support. Our work addresses complex public health challenges related to chronic disease prevention, healthy communities, health equity, nutrition, physical activity, obesity prevention, and population health improvement. ICF seeks a Training and Technical Assistance Specialist to support capacity-building, training, technical assistance, health communication, and knowledge-sharing activities for CDC's Division of Nutrition, Physical Activity, and Obesity (DNPAO) and other public health clients. This work focuses on strengthening the capacity of state, local, tribal, territorial, and community-based organizations to plan, implement, and evaluate evidence-based health communication and health promotion strategies related to nutrition, physical activity, obesity prevention, healthy communities, and chronic disease prevention. The specialist will support communication-focused technical assistance, training, resource development, and dissemination activities designed to improve public health practice and outcomes. Key Responsibilities In this role, you will join a multidisciplinary team to coordinate, deliver, and support training and technical assistance activities. This includes assisting with recipient support, development of resources and communication materials, facilitation of learning opportunities, website and resource-center support, consultation support, and project coordination activities. The specialist will help public health recipients and partners strengthen their health communication capacity by supporting communication planning, message development, audience engagement, dissemination of evidence-based resources, and evaluation of communication activities. This role will support the delivery of communication-focused technical assistance and consultation provided through virtual and in-person interactions with recipients and partners. The position requires strong organizational skills, attention to detail, initiative, and the ability to collaborate effectively with project team members, clients, partners, and public health practitioners. Successful candidates should be eager to support innovative approaches to public health capacity building and continuous learning. Ideal candidates are organized, flexible, and skilled at translating public health information into practical resources and actionable guidance. Candidates should have a background in public health, health education, community engagement, health communication, training and technical assistance, program implementation, or related fields. Experience supporting public health initiatives related to chronic disease prevention, health promotion, nutrition, physical activity, community health, or health equity is desirable. What You'll Be Doing (Responsibilities/Day-to-Day) Primary responsibilities for this position will involve supporting training and technical assistance activities under the direction of senior project leadership. - Support delivery of evidence- and practice-based health communication technical assistance, training, and consultation activities related to nutrition, physical activity, obesity prevention, healthy communities, health equity, and chronic disease prevention. - Assist with needs-assessment and recipient-engagement activities to identify challenges, opportunities, gaps, and technical assistance needs among recipients and partners. - Support recipients and partners in developing and implementing communication plans, communication strategies, messaging, outreach materials, and related public health communication activities. - Support development and dissemination of practical tools, resource guides, communication materials, templates, and implementation supports for public health practitioners. - Coordinate and support webinars, workshops, virtual trainings, meetings, peer exchanges, communities of practice, and other learning opportunities. - Support technical assistance consultation requests by coordinating meetings, preparing materials, documenting recommendations, and tracking follow-up activities. Technical assistance may be delivered through phone, email, video conference, web conference, or in-person meetings. - Assist with review and quality improvement of communication plans, implementation plans, messaging, outreach materials, educational products, and other communication resources developed by recipients and public health partners. - Contribute to website and resource-center content development and maintenance. - Support development and organization of resource libraries, including conducting environmental scans and identifying promising practices and evidence-based resources. - Contribute to literature reviews and synthesis of public health information. - Coordinate meeting logistics, scheduling, communications, materials development, note-taking, and action-item tracking. - Support development of reports, presentations, briefs, communication resources, implementation supports, and other written products. - Assist with collection, tracking, analysis, and reporting of technical assistance, training, educational-material, and participant-satisfaction metrics. - Contribute to evaluation and continuous quality-improvement activities. - Ensure quality control and adherence to project timelines and deliverable requirements. Basic Requirements - Bachelor's degree in public health, health education, public policy, behavioral or social sciences, nutrition, exercise science, communications, or a related field. - At least 2 years of professional experience supporting public health, health education, capacity building, training and technical assistance, community engagement, health communication, program implementation, or related activities. Additional Requirements - Experience supporting meetings, trainings, webinars, stakeholder-engagement activities, or technical assistance projects. - Experience applying adult-learning principles, facilitation techniques, instructional-design approaches, health-education practices, or related methods. - Experience developing tools, guidance documents, communication materials, training materials, implementation resources, or public health products. - Experience supporting dissemination, knowledge sharing, resource development, or recipient engagement activities. - Experience with qualitative or quantitative data collection, reporting, and evaluation activities. - Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams. - Strong interpersonal skills, including the ability to work independently and collaboratively within multidisciplinary teams. - Excellent oral and written communication skills. - Strong technical writing and editing abilities. Desired Requirements - Experience reviewing, developing, adapting, or disseminating public health communication products such as communication plans, toolkits, messaging guides, educational materials, campaign materials, newsletters, fact sheets, or implementation resources. - Experience supporting public health programs related to chronic disease prevention, healthy communities, nutrition, physical activity, obesity prevention, health promotion, or health equity. - Experience supporting federally funded projects, cooperative agreements, or recipient-support activities. - Experience working with state, local, tribal, territorial, nonprofit, or community-based organizations. - Experience supporting health communication, health promotion, public awareness, social marketing, dissemination, or community-engagement initiatives. - Familiarity with public health capacity-building, technical-assistance, or training approaches. #PT26ICF #Indeed Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)

Design, implement, and maintain enterprise network infrastructure ensuring high availability and security for federal programs. | Bachelor's degree, 8+ years enterprise network and systems engineering experience, US citizenship, and ability to obtain government security clearance. | Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work: ICF is seeking an experienced Systems Engineer to support the design, implementation, operation, and maintenance of enterprise network infrastructure supporting critical federal programs. The Systems Engineer will be responsible for ensuring the reliability, availability, performance, and security of network hardware, operating systems, and communication infrastructure. This role requires strong technical expertise in network engineering, systems administration, troubleshooting, and infrastructure modernization within complex enterprise environments. Job Location: This position is remote and requires that the job be performed in the United States. If you accept this position, you should note that ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. Our core work hours are 10:00 AM – 4:00 PM Eastern Time, with flexibility to start earlier or work later depending on your time zone. Please note that project meetings may occasionally begin before 10:00 AM Eastern to accommodate client requirements. Limited travel may be required for customer meetings, infrastructure deployments, or team collaboration. What You Will Do: The selected candidate will support the administration, maintenance, and enhancement of enterprise network infrastructure while ensuring high availability and operational performance. The Systems Engineer will perform systems engineering activities across network hardware, operating systems, and communication technologies while providing technical support, troubleshooting complex issues, and assisting with infrastructure modernization initiatives. This individual will work closely with network engineers, system administrators, cybersecurity personnel, and project leadership to maintain secure and reliable IT operations. Responsibilities: Supervise, coordinate, and perform additions, upgrades, and changes to enterprise network hardware, operating systems, and connected devices. Investigate, analyze, recommend, configure, install, and test new network hardware, software, and infrastructure components. Provide day-to-day operational support for enterprise network infrastructure and operating systems. Monitor system utilization, network performance, and response times to ensure optimal system availability. Diagnose and resolve complex network, communications, and infrastructure issues. Troubleshoot network connectivity at both the physical and logical layers using network measurement tools and diagnostic software. Perform hardware testing, configuration validation, and communication protocol analysis. Participate in the planning, design, technical review, implementation, and deployment of new network infrastructure and operating systems. Support voice and data communication networks, ensuring reliable and secure network services. Maintain network infrastructure standards, configurations, and documentation. Configure, monitor, and support TCP/IP networking and other enterprise communication protocols. Collaborate with cybersecurity, systems administration, and engineering teams to ensure secure network operations. Provide technical consultation, mentoring, training, and operational support to IT staff as directed. Develop and maintain technical documentation, network diagrams, standard operating procedures, and system configurations. Support infrastructure modernization, performance optimization, and continuous improvement initiatives. Basic Qualifications: Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or a related technical discipline. 8+ years of experience supporting enterprise network infrastructure and systems engineering. US citizenship is required by government agency. Candidate must be able to obtain and maintain the required government security clearance. Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. What We Would Like You to Bring with You: Experience configuring, administering, and troubleshooting network hardware and operating systems. Experience supporting enterprise voice and data communication networks. Strong understanding of TCP/IP networking, routing, switching, and network communication protocols. Experience diagnosing and resolving complex infrastructure and communication issues. Experience supporting infrastructure implementation, upgrades, and technology refresh initiatives. Hands-on experience with: Enterprise network infrastructure design and administration TCP/IP networking and communication protocols Routing and switching technologies Windows Server and Linux operating systems Network monitoring and performance management tools Network diagnostic and troubleshooting tools DNS, DHCP, VPN, and firewall technologies Virtualization technologies (VMware, Hyper-V, or similar) Cloud networking (AWS, Microsoft Azure, and/or Google Cloud Platform) Infrastructure automation and scripting (PowerShell, Python, Bash, or similar) Network security best practices and system hardening Experience supporting Federal Government IT infrastructure is preferred. Industry certifications such as Cisco CCNA/CCNP, CompTIA Network+, Security+, Microsoft, VMware, or equivalent certifications are highly desirable. Experience supporting highly available, mission-critical enterprise environments. Familiarity with ITIL processes and infrastructure lifecycle management. Experience participating in disaster recovery, business continuity, and infrastructure resilience planning. Professional Skills: Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent verbal and written communication skills. Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities and support critical operational environments. Demonstrated ability to work independently while collaborating effectively with multidisciplinary technical teams. Commitment to delivering reliable, secure, and high-performing enterprise infrastructure. Experience supporting remote or hybrid operational teams is preferred. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $119,323.00 - $202,850.00 Nationwide Remote Office (US99)

Design, develop, and maintain secure cloud applications using Java, Kotlin, and TypeScript in AWS GovCloud environments. | Mid-level software engineer with 2+ years SDLC experience, Java/Kotlin/TypeScript skills, AWS cloud experience, and active Top Secret clearance. | Description The Work: ICF is seeking an experienced and driven Mid -Level Software Engineer to lead and oversee mission-critical initiatives in support of the Defense Counterintelligence and Security Agency (DCSA). In this role, you will design, develop, and maintain applications leveraging technologies such as Java, Kotlin, and TypeScript, working across Oracle and SQL Server databases in cloud-hosted environments including AWS GovCloud. Job Location: This position is remote, If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. You may be asked to travel once a quarter to an office or client site. Our core work hours are 8am - 5pm Eastern Time with the option to start earlier or work later depending on your time zone. What You Will Do • Participate in all phases of the Software Development Lifecycle (SDLC), including requirements analysis, design, development, testing, deployment, and sustainment of secure, mission-critical applications. • Design, develop, and maintain applications using technologies such as Java, Kotlin, and TypeScript, ensuring scalability, performance, and maintainability. • Develop and optimize database solutions leveraging Oracle and Microsoft SQL Server, ensuring data integrity, performance, and security. • Build and support cloud-based solutions within AWS GovCloud environments, troubleshooting and resolving issues related to cloud services and system integrations. • Collaborate within an Agile development environment, working closely with product owners, architects, cybersecurity, and DevSecOps teams to translate requirements into high-quality software solutions. • Conduct code reviews, unit and integration testing, and debugging activities to ensure applications meet quality, security, and compliance standards. • Create and maintain technical documentation to accurately reflect system architecture, software design, and implementation details. • Ensure compliance with federal regulations, DoW policies, and security requirements.. • Prepare and deliver executive-level briefings, status reports, and performance updates to government stakeholders and corporate leadership. • Maintain a positive, results-oriented work environment by building partnerships with internal and external partners. What You Will Bring With You • Active Top Secret Clearance  (Interim TS will be considered) • 2+ years of experience supporting the full Software Development Lifecycle (SDLC), including design, development, testing, and deployment of secure, enterprise-level applications. What We Would Like You To Bring With You • Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical field. • 2 years’ experience with working on/around cloud platforms in AWS. • Hands-on experience developing applications using Java or Kotlin, and TypeScript, with strong understanding of object-oriented design principles and modern development frameworks. • Experience working with Oracle and/or Microsoft SQL Server databases, including writing and optimizing queries and ensuring data integrity. • Experience supporting applications in AWS GovCloud or other secure cloud environments, with understanding of cloud architecture, performance optimization, and troubleshooting. • Familiarity with Agile methodologies and collaborative development practices, including code reviews, version control, and CI/CD pipelines. Professional Skills • Highly effective analytical, problem-solving, and decision-making capabilities. • Excellent communication and interpersonal skills to interface effectively at all levels of the business. • Ability to self-organize, priorities and conduct research on multiple projects under tight deadlines in a fast-paced environment. #Indeed #icfcleared #dcsa2026 Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $167,644.00 Nationwide Remote Office (US99)

Design, develop, and maintain secure, scalable full-stack solutions with Java and Angular, collaborating with teams and providing technical leadership. | 5+ years full stack development with Java, Angular, REST APIs, PostgreSQL, Azure, Keycloak, Agile experience, US citizenship, and ability to obtain Public Trust clearance. | Description This position can be 100% remote anywhere in the US. As a Senior Software Developer at ICF you play the central role in driving innovation and using technology to drive connections through a multi-channel experience. If you have an incredible passion for innovative technology development and enjoy working with clients, ICF is the place for you. You should have experience with common development tools, techniques and numerous programming languages. All team members are very dynamic with experience delivering end-to-end solutions, quite often skilled in front-end and back-end technologies. ICF is a rapidly growing, entrepreneurial, multi-faceted consulting company, seeking a Senior Full Stack Developer to support out TTB Project. In this role you will design, develop, and maintains secure, scalable full-stack solutions supporting the modernization of the myTTB platform. Build Java-based RESTful services, Angular user interfaces, and reusable UI components with Storybook while implementing configuration-driven forms to improve maintainability and consistency. Design and optimize PostgreSQL data models, manage database schema changes with Liquibase, and develop cloud-native solutions in Azure. Implement authentication and authorization using Keycloak, ensuring secure access across application layers. Collaborate with development leadership, product managers, UX designers, and fellow developers to deliver intuitive, high-quality user experiences backed by reliable, maintainable services, leveraging GitLab CI/CD and modern software engineering practices. Provide technical leadership through code reviews, mentoring, and troubleshooting complex production issues. Essential Functions • Stay up to date on assigned specialties, work on expanding to others. • Work in full life-cycle software engineering project environment. • Conduct thorough code reviews, implement unit and integration tests, and ensure code quality. • Bring new ideas, tools, services, and techniques to the group. • Use analytical thinking to make decisions based on facts and metrics whenever possible. • Be willing to step up and lead initiatives at, or slightly above your title. • Develop and follow ICF coding standards. • Demonstrate a desire to learn and accept new challenges within and outside of team. • Foster asynchronous communication approaches and thrive in remote working environment. • Expected to own smaller efforts and components of larger projects. Minimum Qualifications • 5+ years of full stack development experience using Java, Angular, REST APIs, PostgreSQL, and Azure. • 5+ years of experience implementing authentication and authorization solutions using Keycloak or similar technologies. • 5+ years of experience working in Agile/Scrum environments. • 2+ years of experience with DevSecOps practices and CI/CD pipelines. • Must be a US Citizen • Candidate must be able to obtain and maintain a Public Trust clearance • Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US • Must have lived in the US 3 full years out of the last 5 years Preferred Skills • Angular Developer Certification preferred • Docker and Kubernetes. • Bachelor’s degree in computer science, management information systems, mathematics or equivalent experience. • Working experience in Azure Cloud Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)