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IC

Senior Salesforce Developer Public Trust TR

ICFAnywherefull-time
View Job
Compensation$98K - 167K a year

As a Salesforce Developer, you will collaborate with a team to design, develop, test, and deliver Salesforce solutions for federal clients. You will lead integrations, build Salesforce components, and ensure quality through testing and code reviews. | Candidates must have 5+ years of Salesforce development experience and proficiency in integrating Salesforce with third-party systems. A Salesforce Developer Certification is required, along with the ability to obtain a Public Trust clearance. | Join ICF’s IT Modernization Team — Where Innovation Meets Impact Location: *Candidates residing within a 50-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area. Candidates who reside outside the 50-mile radius will be considered full-time remote and will not be required to report on site daily * ICF’s IT Modernization division is a fast-growing, dynamic technology organization looking for a passionate Salesforce Developer to help drive digital transformation across Federal agencies. As part of our award-winning team, you’ll design and build next-generation solutions that enable mission success and business modernization. We partner with some of the world’s most innovative companies — Salesforce, ServiceNow, Microsoft, and UiPath — to deliver cutting-edge, low-code, cloud-based, and data-driven solutions. From system architecture and application development to intelligent automation and advanced analytics, you’ll have the opportunity to make a tangible difference through technology that empowers public service. This role supports the Coronavirus Aid, Relief, and Economic Security (CARES) Act of 2020 and the Coronavirus Response and Consolidated Appropriations Act of 2021, both enacted to deliver fast and direct economic assistance to American workers, families, small businesses, and industries impacted by the COVID-19 pandemic. The CARES Act established a series of programs designed to stabilize the U.S. economy, protect jobs, and provide critical financial relief during the initial phase of the pandemic. The Consolidated Appropriations Act built upon this foundation by extending and enhancing many of those programs — introducing new funding phases, allocations, and guidance to support continued economic recovery and resilience. What You’ll Do as a Salesforce Developer As a Salesforce Developer at ICF, you’ll collaborate with a team of expert Salesforce Architects and Business Analysts to turn business needs into smart, scalable technical solutions. Using Salesforce best practices and the Agile/SCRUM methodology, you’ll play a key role in designing, developing, testing, and delivering solutions that power digital transformation for our federal clients. In this role, you’ll: Lead and innovate — Drive integrations using Web Services and APIs and manage data migrations from legacy systems. Build with excellence — Design and implement declarative and programmatic Salesforce components, including triggers, workflows, validations, approvals, Apex classes, Visualforce pages, and Lightning Web Components. Ensure quality — Develop and execute test plans, unit tests, and automated testing to ensure every release is robust and reliable. Mentor and collaborate — Guide junior developers, share best practices, and contribute to team success. Champion standards — follow and enforce coding and design best practices, conducting code reviews to maintain high technical quality across projects. Join us to shape mission-critical solutions, grow your technical expertise, and make an impact where technology meets purpose. Responsibilities and Qualifications: Participate in the full application lifecycle — including technical design, architecture, development, testing, and deployment — to deliver high-quality Salesforce solutions following best practices. Build custom Lightning Web Components (LWCs) and Apex triggers to develop scalable, high-performance solutions across multiple programs. Design and develop applications on the Salesforce platform using Apex, JavaScript, HTML, and CSS, integrating dynamic Lightning components. Configure and implement OmniScripts, DataRaptors, and FlexCards using OmniStudio to automate workflows, streamline processes, and build dynamic user interfaces. Leverage Salesforce Integration skills (REST and SOAP APIs) to connect systems, exchange data, and support enterprise-level interoperability. Implement scalable coding practices including Bulkified, Batch Apex, Scheduled Apex, and Advanced Apex patterns for large data volumes. Apply deep knowledge of Salesforce platform limitations to design efficient, reliable solutions that meet performance and compliance standards. Collaborate within an Agile/SCRUM framework, participating in sprint planning, backlog grooming, and client requirement sessions (if needed). Create and review design documentation to ensure alignment with architecture. Mentor junior developers and administrators, helping them expand their skills and take on advanced development tasks. Participate in code reviews, testing, and change management processes to ensure adherence to development standards and smooth deployment. Utilize modern development tools and practices, including Visual Studio Code, Dev Console, Salesforce DevOps, and version control platforms like Git. Support deployment procedures such as test class development, test coverage validation, change sets, and staging environment testing. Demonstrate a strong understanding of the Salesforce Sharing and Security Model to maintain data integrity and compliance. Basic Qualifications 5+ years of hands-on Salesforce development experience, including Lightning Design System, Apex, Visualforce, and Lightning Web Components. 5+ years of experience integrating Salesforce with third-party systems using SOAP or REST APIs with OAuth authentication. 5+ years of experience in object-oriented programming, data structures, data modeling, design patterns, and relational databases. 1+ years of experience troubleshooting and resolving technical issues efficiently. Must be able to obtain and maintain a Public Trust clearance. US Citizenship is required (required by the federal government for this position). MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. Preferred Qualifications Bachelor’s degree in Computer Science, Information Systems, or a related field. Salesforce Developer Certification (required); advanced certifications such as Sales Cloud, Service Cloud, or Experience Cloud preferred. Experience with CI/CD processes and automated deployments using tools such as Salesforce DX, GitHub, Bitbucket, or GitLab. Familiarity with version control systems (Git, SVN) and CI tools such as Jenkins or Bamboo. Experience integrating Salesforce with third-party systems using SOAP or REST APIs with OAuth. Hands-on experience with ETL/ESB tools such as Informatica or MuleSoft. #DMX24 #Indeed #Li-CC1 #Clearance #YRU24 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,124.00 - $166,810.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Salesforce Development
Apex
Visualforce
Lightning Web Components
REST APIs
SOAP APIs
Agile
SCRUM
Data Migration
Integration
OmniScripts
DataRaptors
FlexCards
Code Reviews
Mentoring
Testing
Direct Apply
Posted 1 day ago
IC

Data Analyst

ICFAnywherefull-time
View Job
Compensation$55K - 94K a year

Collaborate with clients to define needs, build custom data analytic and reporting solutions, maintain data integrity, and lead best practice implementations. | Bachelor's degree or equivalent experience, 1+ years in business or data analyst role with Excel and Power BI skills, experience with SharePoint or JIRA, and strong communication and documentation abilities. | Data Analyst Location: US Remote, (Virginia Preferred) Ready to make a difference? We’re looking for a Data Analyst (DA) who enjoys collaborating with clients and wants to help deliver an enhanced data reporting experience. The DA will work closely with our clients to first define what their specific needs are and then to help build those custom data analytic and reporting solutions. You’ll be an integral part of the team helping to ensure data integrity is always maintained and resolving discrepancies as they arise. As a demonstrated self-starter, you’ll own business processes end-to-end and will lead the identification and implementation of best practices. But you will not be alone; instead, you’ll be part of our larger team supporting utilities’ customer programs stretching across the continental U.S. This allows you to leverage the teams’ hard won best practices and approaches to guide your efforts. The growth opportunities for you will be numerous and varied since new techniques and technologies are continually entering the marketplace, needing to be evaluated and applied as appropriate. Each day you’ll be growing and evolving your skills, helping to define and evolve your team’s best practices. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: The DA will have the challenge to understand, define and expedite client requirements from across many different ICF teams. For each separate reporting effort, you’ll listen to what is being requested, applying your knowledge to help frame what can and should be done so each fully meets client requirements and can be developed efficiently and at scale. Your input will be important so the other DA’s and developers can understand and adapt as client needs and requirements evolve. This knowledge sharing will be accomplished through documentation materials as well as presenting findings during team meetings. While some interactions may require travel to facilitate successful scoping, local team deployments/trainings, and or client presentations, the DA role is not expected to require substantial travel. You may be required to participate in periodic drug testing and background checks. What we need you to have (minimum qualifications): Bachelor's degree in (IT, Computer Science, Quantitative Field, or related fields)(Candidate can substitute one year of experience for each year of education) 1+ years of experience in a business or data analyst role utilizing Excel expertise to ensure data integrity and report quality. 1+ years of experience data visualization technologies, such as Power BI, including developing data visualization reports and dashboards Experience using software tools like SharePoint, JIRA, or similar systems What we would like you to have: Experience maintaining and rapidly producing regular reporting deliverables for a variety of audiences Experience with data-driven storytelling built using enhanced data presentment and data visualization techniques Exposure to the utility, energy, and/or energy efficiency sectors Ability to define, document, and lead implementation of business processes and software requirements for technology initiatives Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,388.00 - $94,160.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Excel expertise
Data visualization (Power BI)
Data integrity
Business process definition
Reporting and dashboard development
Stakeholder collaboration
Documentation
SharePoint and JIRA usage
Direct Apply
Posted 1 day ago
IC

Program Manager

ICFAnywherefull-time
View Job
Compensation$144K - 296K a year

Lead and manage all aspects of a federal government contract program including planning, execution, staffing, budgeting, risk mitigation, and compliance. | 10+ years managing large federal digital programs, PMP certification, US citizenship with residency requirements, and experience with federal acquisition and contract compliance. | Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Program Manager will provide overall leadership and direction for a government contract, ensuring delivery of program objectives, compliance with federal requirements, and alignment with agency mission goals. This role is responsible for managing scope, schedule, budget, staffing, risk, and performance while serving as the primary point of contact between the government client and the contractor’s leadership team. Job Location: Remote, however, strong preference for candidates who live in the Washington DC Metro Area. There will be occasional onsite meetings on the client site in Washington, DC. *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. What You Will Do: Lead program planning, execution, and delivery in accordance with government contract requirements, milestones, and performance standards. Oversee program operations including staffing, task management, resource allocation, and subcontractor coordination. Develop and maintain project roadmaps, plans, schedules, and performance tracking tools; ensure timely delivery of contract deliverables. Manage program budgets, cost controls, and financial reporting in alignment with contract guidelines. Identify and mitigate risks, issues, and dependencies that may impact program success. Ensure compliance with all federal regulations, security requirements, and quality standards. Provide leadership, coaching, and mentorship to project managers, technical leads, and contract staff. Prepare and deliver program status briefings, reports, and metrics to government stakeholders and internal leadership. What You Will Bring With You: U.S. Citizenship or a Green Card is required due to federal contract requirements Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. Bachelor’s degree in Business Administration, Management, or related field. 10+ years managing large federal digital programs. Certified Project Management Professional (PMP) or Program Management Professional (PgMP). What We Would Like You To Bring With You: Master’s degree preferred. Certified in Agile certification. Proven track record managing large, complex programs involving IT modernization, system implementation, or mission support services especially within the Grants Management space. Prior experience leading at least 3 Salesforce Programs. Strong understanding of federal acquisition processes, contract types (FFP, CPFF, IDIQ, etc.), and compliance requirements. Experience leading programs in Department of Transportation, intelligence, civilian, or health agency environments. Prior experience managing subcontractors and multi-vendor teams on federal contracts. Certified in Salesforce (SFDC) Administrator or other Salesforce certifications. Professional Skills: Excellent communication and client facing skills and ability to negotiate & prioritize and successfully drive project objectives within schedule and budget. Highly effective analytical, problem-solving, and decision-making capabilities. Excellent communication and interpersonal skills to interface effectively at all levels of the business. Organized, detailed oriented and able to prioritize and multi-task. Ability to create and deliver project related presentations & lead executive project updates Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $143,663.00 - $295,514.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Program Management
Project Management Professional (PMP)
Budget Management
Stakeholder Engagement
CRM Implementation
Cross-functional Team Leadership
Risk Management
Federal Contract Compliance
Direct Apply
Posted 2 days ago
IC

2026 Summer Intern, Energy Analyst

ICFAnywhereintern
View Job
Compensation$Not specified

Conduct competitive analysis of utility programs focusing on cost efficiency and performance metrics. Research industry trends and work with teams to improve data collection and reporting processes. | A minimum of 30 completed college-level credit hours is required, preferably in energy, environment, business, economics, or engineering. Candidates must be able to pass background checks and should have knowledge or interest in utility and energy efficiency programs. | 2026 Summer Intern, Energy Analyst Are you a student seeking experience with project execution, data analytics, and reporting? Do you possess strong communication skills, enjoy interacting with key stakeholders, and have an interest in Energy Efficiency programs? Do you enjoy working with highly-skilled, multi-disciplinary, and passionate team members, collaborating with stakeholders, and bringing it all together to deliver quality outcomes? If so, then you have found the perfect internship! Join our team as a 2026 Summer Intern to support our growing portfolio of work with utility companies. You will be learning and helping to deliver a holistic strategy to focus on external benchmarking and competitive analysis to evaluate and compare performance of utility programs to help drive strategic decision-making and continuous improvement. This is an entry-level, 10-week, full time internship that begins in early June 2026. The work may be fully remote from any U.S. location or hybrid from an ICF office depending on individual's location, with a preference for those in Missouri or Illinois. Pay is expected to be $23 per hour. At this time, we are unable to provide relocation nor housing assistance. Key Responsibilities Conduct competitive analysis of utility programs across the industry, focusing on cost efficiency, performance, and participation metrics. Determine what program types/designs are meeting and/or surpassing performance indicators ($/kWh, total/kWh, participant levels, goal achievement percentages, etc.). Research industry trends, best practices, and regulatory changes to identify areas for improvement and innovation around program design, delivery, and performance metrics. Work with teams to improve data collection, analysis, and reporting processes. Develop dashboards, reports, visualizations tools to communicate insights. Basic Qualifications By start date, a minimum of 30 completed college-level credit hours is required preferably energy or environment, business, economics, engineering or related subject. Must be able to pass any required background check(s), which may include drug screening. Preferred Skills/Qualifications Knowledge of or interest in the utility and energy efficiency, demand response, and distributed energy resource programs and markets. Sound business ethics, including the protection of proprietary and confidential information. Proficiency in Business Applications (such as Google, MS Office, Visualizations, Data Analytics, PowerBI). Strong analytics skills and experience working with large datasets. Strong communication and presentation skills to translate data insights into actionable recommendations. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $31,116.00 - $52,898.00 Missouri Remote Office (MO99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Data Analytics
Reporting
Communication Skills
Stakeholder Interaction
Energy Efficiency
Competitive Analysis
Research
Data Collection
Data Visualization
Business Applications
Analytical Skills
Large Datasets
Presentation Skills
Program Design
Performance Metrics
Best Practices
Direct Apply
Posted 2 days ago
IC

Managing Partner, Communications and Marketing

ICFAnywherefull-time
View Job
Compensation$255K - 433K a year

The Managing Partner will provide strategic, operational, and financial leadership for a business unit within ICF Next, shaping business strategy and driving growth. This role includes overseeing nearly 200 professionals and fostering a culture of creativity and accountability. | Candidates should have a bachelor's degree, with an advanced degree preferred, and 20+ years of experience in marketing, communications, or digital engagement. A strong background in government business development and financial management is also required. | The Work: ICF is looking for an enthusiastic Managing Partner to provide strategic, operational, and financial leadership for a high-performing business unit within ICF Next. This executive shapes the business strategy, drives growth, builds client relationships, and cultivates top talent to deliver industry-leading marketing and communications solutions for government and commercial clients. We’re looking for a dynamic, strategic, and visionary senior leader to oversee a growing marketing and communications practice that serves public sector clients. The Managing Partner will define the strategic direction, expand client relationships, drive growth, and foster a culture of creativity and accountability across a team of nearly 200 professionals. This individual will exercise significant discretion in the leadership and development of this critical practice area to ICF. Further, as a member of the senior leadership team, this individual would be responsible for overall organizational health and growth. The ideal candidate will most likely be a leader with business leadership skills with an understanding of communications, public relations or advertising agency or lead a marketing practice within a consulting firm, and have an established background working with Federal agencies. At ICF, we’re fearless problem solvers and creative thinkers united by a shared mission to make positive change. Our teams of strategists, creatives, communicators, and technologists push boundaries to drive results for clients that matter. Job Location: Hybrid Washington DC metropolitan area. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. You may be asked to travel at least 2-3 times/week to an ICF office or client site. Our core work hours are 10am - 4pm Eastern Time with the option to start earlier or work later depending on your time zone. What You Will Do: Leverage relationships with senior levels of client organizations (e.g., customers, business partners, subcontractors, and universities) to develop a significant pipeline of new work and foster robust growth. Act as a strategic advisor, providing guidance on a wide variety of client accounts to understand needs, manage expectations, resolve conflict and build long term relationships. Contribute knowledge and expertise to the methods and processes involved in the development, execution, and evaluation of the communications practice and lead the development of new organizational capabilities that enhance ICF Next’s position in the market. Lead nearly 200 marketing, communications public relations, media, and event professionals including setting long-term goals; cultivating a productive work environment; and coaching, mentoring and on-the-job training. Drive sales, revenue, and operating margin targets as a result of careful strategic planning, tight financial and project management, and effective business development. Represent ICF Next externally through thought leadership, conferences, and partnerships that enhance the company’s market presence and reputation. What You Will Bring With You: Bachelor's degree required; Advanced degree and/or training in business, marketing or communications preferred. 20+ years of progressive experience in marketing, communications, or digital engagement—ideally in an agency or consultancy setting. 10 years’ experience in growth that includes a demonstrated track record of year-over-year growth and success developing and executing successful business development growth strategies, including acting as a ‘seller-doer” + in working closely with larger business development teams for large scale efforts. 10 years’ experience in government business development including a strong client network and the ability to lead capture efforts for major communication contracts and campaigns. 10 years’ experience in business development, strategic growth, and client relationship management. 8 years’ experience in managing a business including a financial management acumen, with experience overseeing P&L, forecasting, and staffing. Must be a U.S. Citizen in order to be able to obtain and maintain government security investigation and meet eligibility criteria for access to sensitive information. Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. What We Would Like You To Bring With You: Outstanding professional, verbal and written communication skills. Ability to attract, retain, and grow talent. Ability to self-organize, priorities and conduct research on multiple projects under tight deadlines in a fast-paced environment. Prior experience in federal, state, and local government contracting. Professional Skills: Good leadership and team-working skills. Highly effective analytical, problem-solving, and decision-making capabilities. Excellent communication and interpersonal skills to interface effectively at all levels of the business. Organized, detailed oriented and able to prioritize and multi-task. #DMX #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $254,507.00 - $432,663.00 DC Remote Office (DC99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Strategic Leadership
Client Relationship Management
Business Development
Financial Management
Marketing
Communications
Public Relations
Team Management
Problem Solving
Decision Making
Analytical Skills
Creativity
Mentoring
Coaching
Networking
Project Management
Direct Apply
Posted 2 days ago
IC

Independent Engineer Project Manager (Solar)

ICFAnywherefull-time
View Job
Compensation$89K - 152K a year

Lead technical due diligence and advisory services for utility-scale solar and battery energy storage projects, managing client relationships and multi-disciplinary teams. | Bachelor's degree in engineering, 5+ years independent engineering experience in utility-scale solar projects, consulting and client-facing experience, with PMP or PE license preferred. | Ready to Make an Impact? Join ICF as an Independent Engineer Project Manager in Q1 2026! ICF is looking for a seasoned Independent Engineer Project Manager to lead technical due diligence and advisory services for utility-scale solar and battery energy storage (BESS) projects. In this role, you’ll be a trusted partner to lenders, tax equity investors, and other financing stakeholders - providing unbiased engineering assessments that drive smart financial decisions and ensure project success from development through operation. As part of our dynamic team, you’ll coordinate multi-disciplinary experts, engage directly with clients, and help grow our independent engineering and owner’s advisory practice. You’ll work alongside passionate professionals delivering high-value technical insights and practical solutions to mitigate risks and overcome challenges in the clean energy space. Why ICF? Our Technical Advisory sub-LOB supports strategic investments, portfolio management, operational planning, and market development across the energy sector. We collaborate with divisions focused on power markets, environmental planning, and sustainability - integrating deep industry expertise with advanced consulting and analytical skills to accelerate the energy transition. What You’ll Do Lead technical due diligence and oversee construction and completion monitoring for energy and infrastructure assets. Manage client relationships and serve as a trusted advisor. Provide technical direction to multi-disciplinary project teams. Deliver high-quality work on time and within budget. Ensure client satisfaction and foster long-term partnerships. Support business development through opportunity identification, proposal development, and market engagement. Stay ahead of industry trends and emerging technologies. Minimum Qualifications Bachelor’s degree in engineering (Mechanical, Electrical, Civil) or related field. 5+ years of experience as an Independent Engineer managing utility-scale solar projects. Experience writing Independent Engineering Reports supporting financing and tax equity investments. Consulting experience, project financing, technical due diligence, and client-facing responsibilities. Travel required to client sites. Preferred Qualifications Master’s degree in engineering or related field. Experience as an Independent Engineer managing utility-scale BESS projects. Experience reviewing PPA, O&M, & Interconnection Agreements. Data Center interconnection experience. Professional Engineer (PE) license and/or PMP certification. Business development experience. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,203.00 - $151,646.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Technical due diligence
Project financing
Client relationship management
Engineering report writing
Business development
Direct Apply
Posted 2 days ago
IC

Billing Analyst (Remote)

ICFAnywherefull-time
View Job
Compensation$55K - 94K a year

Prepare and review monthly invoices according to company guidelines and analyze unbilled receivables. Engage in accounts receivable collections and financial reconciliations while collaborating with various teams to ensure accuracy of invoices. | Candidates should have 3+ years of contracts billing experience and proficiency in Deltek Costpoint. A bachelor's degree in accounting or finance is preferred, along with strong analytical and communication skills. | ICF (NASDAQ: ICFI) is a $1.8 billion global consulting firm. With 9k+ people in 70 countries, we were named one of Forbes’ 2022 Best Management Consulting Firms and are named one of Forbes’ best employers for diversity. We are a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. We’re seeking a Billing Analyst to help support our Accounts Receivable Team. You will be responsible for the preparation of complex billings for submission to customers. Project types range from FFP to T&M, Cost Plus, to IWOs (Intercompany Work Orders). Clients include government agencies and commercial companies. You will also engage in accounts receivable collections and analysis, and financial reconciliations. You will work closely with the Project Accounting team, Program Managers, Project Financial Controllers, and Contract Managers to ensure accuracy and completeness of invoices. This is a fully remote opportunity. However, the ideal candidate would be based in the DMV area. What you will do: Prepare and review monthly invoices according to company guidelines utilizing financial reports to ensure compliance with deliverable deadlines Analyze unbilled receivables monthly against standard Costpoint reports Research and resolve a variety of internal and external customer inquiries concerning billing status Initiate communications to external and internal customers to resolve billing discrepancies and collection issues Produce year end indirect rate variance invoices What You Will Bring With You: 3+ years overall business related experience. 3+ years of Contracts Billing experience, processing, and validating project, e.g., Time & Materials (T&M), Firm Fixed Price (FFP), and Cost Plus invoices (CPFF), as well as closeout bills including year-end indirect rate variance invoices 3+ years of experience using Deltek Costpoint 7 1+ year of experience with Excel, e.g., VLOOKUP and pivot table functions What We’d Like You To Bring With You: Bachelor's degree in accounting, finance, or related field or 10 years of Billing Government Contracts Cognos reporting experience Project Accounting, set up, and revenue recognition knowledge Expertise in resolving the unbilled The ability to process a high volume of invoices monthly Professional Skills: • Excellent verbal, interpersonal, and written communication skills • Strong analytical, problem-solving, critical thinking, and decision-making capabilities • Team player with the ability to work independently in a fast-paced environment • Must be deadline driven, organized and detail oriented Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,388.00 - $94,160.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Billing
Accounts Receivable
Financial Reconciliations
Deltek Costpoint
Excel
Analytical Skills
Problem-Solving
Communication Skills
Team Player
Detail Oriented
Organized
Time Management
Project Accounting
Revenue Recognition
Customer Service
Critical Thinking
Direct Apply
Posted 2 days ago
IC

ON-CALL - Market Research and Data Analyst

ICFAnywherepart-time
View Job
Compensation$108K - 183K a year

Lead and direct market rate and cost analysis studies, manage large-scale research projects, develop data insight products, supervise multidisciplinary teams, and advise on digital strategy for public sector programs. | Master's degree and 20+ years of experience in market research, narrow cost analysis, public sector consulting, project management, and stakeholder engagement. | Purpose of Position ICF is seeking a Market Research and Data Analyst who is an expert in narrow cost analysis and market rate studies. They should be an experienced project director and technical lead with over 20 years supporting state and federal policymakers through research, data analysis, and technology initiatives. This individual should be an expert in cost analysis, market rate studies, and data-driven program improvement, with a strong record of leading multi-disciplinary teams and producing actionable insights for early childhood and social service programs. Key Responsibilities: Lead and direct market rate and cost analysis studies for state and federal agencies. Design and manage large-scale research projects, including geospatial analyses, workforce studies, and regulatory evaluations. Develop and disseminate data insight products (reports, dashboards, infographics, videos) to make research findings accessible to diverse audiences. Oversee the creation and maintenance of national databases (e.g., child care price database) for policy analysis and public use. Facilitate stakeholder engagement through presentations, webinars, and collaborative meetings. Supervise multi-disciplinary teams including economists, statisticians, analysts, and creative professionals. Evaluate program impacts on workforce participation, economic outcomes, and service accessibility. Advise on digital strategy and information system design for public sector programs. Develop tools, protocols, and templates to support the implementation of market rate and narrow cost analysis studies. Travel to assigned jurisdictions as needed depending on needs of the project. Other duties as assigned in accordance with workload and priorities. Basic Qualifications Master’s degree in public policy, business administration, public administration, mathematics, finance, statistics, and/or qualitative management. 20+ years of experience in market research, narrow cost analysis, and public sector consulting Preferred Skills: Advanced expertise in cost analysis and market rate studies for social service programs Proficiency in quantitative and qualitative research methods Experience with geospatial analysis and economic impact modeling Strong project management and team leadership abilities Skilled in stakeholder engagement and public presentation Knowledge of regulatory standards and policy evaluation Experience with data-driven decision making Experience implementing a broad scale project in a public service system Professional Skills: Solid team builder and team player with proven ability to manage competing priorities, perspectives, and stakeholder needs Strong analytical, problem-solving, and decision-making capabilities Ability to multi-task and maintain high-quality results in a fast-paced environment Excellent verbal, interpersonal and written communication skills Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy Proficient with MS office applications (i.e., Word, Excel, Teams, and PowerPoint) Experience with training, curriculum development, and facilitation Demonstrated project management expertise Demonstrated consultative experience, including experience applying research-informed frameworks and strategies for capacity building and implementation. Ability to build and maintain strong invested community partnerships for child welfare, child care, or similar populations Demonstrated ability to create infrastructure and achieve deliverables Knowledge of a change management process Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $107,936.00 - $183,491.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Market Research
Cost Analysis
Project Management
Data Analysis
Geospatial Analysis
Stakeholder Engagement
Public Presentation
Team Leadership
Regulatory Evaluation
Data Visualization
Direct Apply
Posted 4 days ago
IC

Head Start AIAN Training and Technical Assistance (T/TA) Coordinator- REMOTE

ICFAnywherefull-time
View Job
Compensation$98K - 167K a year

The TTA Coordinator will manage and oversee a team providing training and technical assistance to improve Head Start programs. They will develop and implement TTA plans, ensure quality services, and maintain communication with various stakeholders. | Candidates must have a BA or BS degree in a relevant field, with a master's preferred, and at least 7 years of experience in training and technical assistance. Supervisory experience and expertise in budget management are also required. | ICF seeks a Training and Technical Assistance (T/TA) Coordinator to provide project management and oversight to a team of Grantee Specialists, Early Childhood Specialists, and other content specialists who provide high quality training and technical assistance (T/TA) that improves the capacity of Head Start and Early Head Start programs to meet or exceed the national Head Start Performance Standards. The American Indian Alaska Native (AIAN) Head Start Training and Technical Assistance Center is part of the OHS National Training and Technical Assistance System including National Centers, and direct funding to recipients. The AIAN Region includes tribal Head Start programs across 26 states. The AIAN TTA Coordinator will serve as a liaison to ACF OHS AIAN Regional office; support TTA staff to work with recipients in school readiness initiatives; professional development of TA staff; sustainability of non-compliance and deficiency corrections; and other regional and OHS priorities as identified. The TTA Coordinator will also assist with strategies that develop collaboration between Head Start Programs, state and local agencies as well as other community partners supporting the HS/EHS grant recipients. Additional duties include maintaining ongoing communication with the Regional Program Director, the Regional Program Manager, COR, Supervisory Program Specialist, and Program and Grant Specialists (to include RO messaging, priorities, T/TA updates, new materials/resources). In addition, the TTAC will supervise the EC Managers, GS Managers, Administrative Assistant, and various other content specialists. The TTAC will also develop progress reports, goals and quality improvement plans to ensure high-quality services are being provided. The TTA Coordinator will work in collaboration with the regional office to develop and implement a yearly TTA plan for recipients, ensuring implementation of all OHS/RO priorities. ICF is committed to ensuring that the position will be filled by the best professional dedicated to delivering excellence. This position is home-based within the continental US. Extensive travel across the nation will be required to fulfill the position's requirements. Basic Qualifications The Regional Training and Technical Assistance Coordinator shall have: A minimum of a BA or BS Degree in management, human resources, education leadership or administration or related field from an accredited college or university. Master’s preferred. If the highest degree was awarded more than ten years ago, the resume should be specific regarding such events as courses, conferences, seminars attended or relevant work experience within the last 3-5 years. 7+ years’ experience, with ten years preferred, that includes at least three years with the provision of training and technical assistance; three to five years of progressive supervisory/management experience, staff development, and managing remote-located staff. 1-year experience coaching staff. 1-year expertise in budget oversight, management and project quality control. 1-year expertise developing, implementing and managing/improving complex, multi-faceted projects. 1-year experience working in close collaboration/coordination with multiple entities. 1-year experience using data to improve the quality and effectiveness of TTA. 1-year experience communicating, both orally and in writing, with the ability to adapt to various audiences and formats. 1- year experience facilitating group discussions and presenting to range of audiences using a variety of formats to include virtual. Experience working with tribal communities preferred. Key Responsibilities The Regional Training and Technical Assistance (TTA) Coordinator shall provide the following in-person or virtually as determined by the regional office. Support the regional office in developing short, intermediate, and long-term training and technical assistance (TTA) planning that addresses OHS priorities and initiatives. Manage and coordinate TTA services to support high quality, responsive, and coordinated TTA services and contract deliverables, as well as timely communication and resolution of quality concerns and issues as coordinated with the COR and RO. Develop and implement quality assurance processes related to the accuracy of TTA reports and other deliverables. Develop and implement a system of ongoing supervision and coaching for all TTA staff that supports professional development and performance improvement. Ensure the completion of at least two formal observations of TTA personnel in each performance period to assess quality of TTA provided and determine professional development needs. Ensure the timely and accurate completion of OHS required reports, including but not limited to, the Annual Training Plan (ATP), Recipient Training and Technical Assistance Plan Agreement (RTTAPA), TTA activity reports, staffing roster and other reports described in the Schedule of Deliverables. Develop and implement systems for a coordinated TTA team approach to provide direct TTA to recipients. Develop and implement coordinated systems and processes to support the health and safety of children. Implement data use and reporting processes that inform and improve the quality, responsiveness, and effectiveness of TTA services. Participate in national, regional, state, and local work groups and meetings as directed by the OHS COR. Support emerging OHS initiatives and priorities. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,124.00 - $166,810.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Project Management
Training
Technical Assistance
Supervisory Experience
Staff Development
Budget Oversight
Collaboration
Data Analysis
Communication
Coaching
Quality Control
Professional Development
Community Engagement
Report Writing
Observation
Health and Safety
Direct Apply
Posted 4 days ago
IC

Accounts Payable Specialist – On-Call (Remote-DMV Area)

ICFAnywherepart-time
View Job
Compensation$42K - 71K a year

The Accounts Payable Specialist will process weekly accounts payable invoices and ensure their accuracy. They will also handle vendor inquiries and maintain organized electronic filing of invoices. | A high school diploma or equivalent is required, along with two years of finance or business experience. An associate's degree in Accounting or Finance is preferred, along with experience in a high-volume accounts payable environment. | ICF International seeks an organized professional with excellent reconciliation and customer service skills to join us at our corporate headquarters office in Fairfax, VA as an On-Call Accounts Payable Specialist. As an on-call employee, your hours will vary and could range from 0-25 in a given week. This role is remote in the DMV area with occasional in-office support required in our Reston office. Key Responsibilities: Processing weekly accounts payable invoices into Costpoint to include multiple business units and detailed projects as well as audit/edit invoices for accuracy Review all accounts payables invoices for accuracy in coding, tax accruals, signature approvals and appropriate backup documentation. Ensure all invoices are processed to ensure timely payments to vendors Research and resolve day to day issues related to Vendor inquiries Organize and file all processed invoices to properly maintain the electronic filing of all invoices and checks on a weekly basis Special projects and other duties as assigned by the AP Manager Basic Qualifications: High School diploma or equivalent Two years of finance or business experience Preferred Skills/Experience: Associate’s degree in Accounting, Finance, or related field Experience with Costpoint Experience in a high-volume Accounts Payable environment Professional Skills: Knowledge of MS Office, specifically Excel Knowledge of full cycle accounts payable processes Strong experience in customer service environment Excellent verbal, interpersonal and written communication skills Ability to prioritize work and meet deadlines Team player with the ability to work in a fast-paced environment Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $41,614.00 - $70,744.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Accounts Payable
Reconciliation
Customer Service
Costpoint
MS Office
Excel
Tax Accruals
Vendor Inquiries
Documentation
Team Player
Communication Skills
Prioritization
Fast-Paced Environment
Organizational Skills
Attention to Detail
Direct Apply
Posted 4 days ago
IC

Marketing Event Specialist

ICFAnywherefull-time
View Job
Compensation$61K - 103K a year

The Marketing Event Specialist will lead and support the planning, development, and implementation of marketing events and advertising strategies to promote energy efficiency programs. They will coordinate event logistics and collaborate with internal teams and external clients to ensure campaign alignment with program goals. | Candidates must have a bachelor’s degree in Communications, Marketing, Advertising, or related fields, along with 2+ years of experience in marketing or advertising. Strong attention to detail, communication skills, and the ability to work both independently and collaboratively are essential. | Marketing Event Specialist Location: New Jersey (remote) Ready to make a difference? If you’re passionate about marketing and have marketing and/or advertising experience, we want you as part of our team! Our award-winning energy marketing team is growing and in search of a Marketing Specialist who is passionate about advertising and marketing and excited to learn and build a long-term career. We push the marketing and digital world forward, using technology and creativity to connect people with products and services to help better their lives and the environment. We’re looking for talented people ready to fulfill their potential. The Marketing Specialist will be part of the energy account services team and will work on planning, development, and implementation of marketing and advertising strategies and communications activities to support our energy efficiency efforts with a utility in NJ. The account services team manages all aspects of marketing to include advertising, strategic planning, research, social media, events, outreach, and partnerships. To implement marketing campaigns, the team works with a 150-person creative and paid media services group. We help our clients and communities use less energy, save money, and help the environment through the development, implementation and refinement of marketing and outreach initiatives. We are looking for someone who is as passionate about our work as we are and has the skills and attitude to be successful. The right candidate should be a marketing generalist who knows how to work with experts, including paid media and creative teams to achieve our goals. This position will be based in NJ, but will be a work-from-home position. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Lead and support the planning, development, and implementation of marketing events, sponsorships, and advertising strategies to promote energy efficiency programs. Develop and manage a strategic marketing event calendar through client collaboration and market research. Coordinate event logistics including staffing, subcontractor management, and use of online event management platforms. Develop training resources and onboard event staff and brand ambassadors. Contribute to annual marketing plans by helping define strategic priorities, target audiences, and campaign themes. Manage creative projects including client reviews for new materials across both digital and traditional channels. Collaborate with internal teams and external clients to ensure campaign alignment with program goals and branding standards. Support data analysis and performance tracking for marketing strategies and develop and present reporting dashboards and overviews for event results. Serve as a liaison between ICF and utility clients such as PSE&G, ensuring responsive communication and strategic alignment. Participate in recurring meetings with subcontractors, partners, and clients to review progress and resolve issues. Oversee project timelines, deliverables, and stakeholder communications to ensure successful execution. Minimal local travel is required (less than 20%) What we need you to have (minimum qualifications): A bachelor’s degree in Communications, Marketing, Advertising, or related majors. (applicants can substitute one year of related experience for one year of education) 2+ years of working experience in marketing, advertising, client management, or related field; experience working in consumer marketing at an advertising agency is a plus. Must be able to pass a background check and drug screening. What we would like you to have: Strong attention to accuracy; detail oriented. Strong written and verbal communication skills. Ability to effectively prioritize tasks to meet aggressive deadlines. Strong organizational and interpersonal skills. Strong motivation and ability to learn and understand new concepts and strategies. Ability to work both independently and in a team-oriented collaborative environment. Demonstrated ability to work virtually, including screen shares, video calls, and online collaboration. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, M365Copilot). Preferred Skills/Experience: Experience working in a fast paced, deadline driven, multi-tasked environment. Experience working with and developing Excel spreadsheets to interpret data. Strong analytical, problem-solving, and decision-making capabilities. Event planning experience preferred. General knowledge of the energy industry. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $60,663.00 - $103,128.00 New Jersey Remote Office (NJ99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Marketing
Advertising
Event Planning
Client Management
Data Analysis
Communication
Organizational Skills
Interpersonal Skills
Problem-Solving
Team Collaboration
MS Office
Digital Marketing
Strategic Planning
Research
Social Media
Performance Tracking
Direct Apply
Posted 4 days ago
IC

Lead Pega Developer

ICFAnywherefull-time
View Job
Compensation$119K - 202K a year

Lead the design and development of Pega applications for survey management and data collection. Collaborate with stakeholders to ensure compliance with federal standards and deliver high-quality applications. | US Citizenship is required, and candidates must be able to obtain and maintain a Public Trust. Candidates should have at least 10 years in a leadership or technical lead role and 6+ years of experience with Pega PRPC. | Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. We are seeking an experienced Lead Pega Developer to lead the design, development, and implementation of Pega-based solutions for government survey programs. This role involves collaborating with stakeholders, ensuring compliance with federal standards, and delivering high-quality applications that streamline survey processes. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. What You Will Do: Lead the design and development of Pega applications for survey management and data collection Translate business requirements into scalable Pega solutions aligned with government standards Oversee application architecture, integration, and performance optimization. Collaborate with business analysts, QA teams, and project managers to ensure timely delivery Mentor junior developers and enforce best practices in Pega development. Support deployment, troubleshooting, and enhancements in production environments Ensure compliance with security, accessibility, and data privacy regulations What You Will Bring With You: US Citizenship required by the government client Candidate must be able to obtain and maintain a Public Trust Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years Highschool degree with at least 10 years in a leadership or technical lead role 6+ years of experience with Pega PRPC, including system architecture, design, and development What We Would Like You To Bring With You: Pega Certified Senior System Architect (CSSA) or higher Strong understanding of Pega PRPC architecture, case management, and integration Familiarity with DevOps tools (e.g., Jenkins, Git, Maven) in a Pega context. Knowledge of cloud-based deployments (e.g., Pega Cloud, AWS, Azure) Exposure to Java, RDBMS, or other complementary technologies Experience working on a project using the Scaled Agile Framework Experience in a software development team building modern software products. Solid understanding of Agile methodologies and SDLC best practices Experience working in large enterprise environments or on government contracts Docker experience and/or an understanding of containerization Professional Skills: Highly effective analytical, problem-solving, and decision-making capabilities Excellent communication and interpersonal skills to interface effectively at all levels of the business Organized, detailed, oriented, and able to prioritize and multi-task Strong oral and written communication skills and the willingness to use them. A strong sense of ownership and engagement. #LI-CC1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $118,730.00 - $201,840.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Pega PRPC
System Architecture
Design
Development
Agile Methodologies
DevOps Tools
Cloud-Based Deployments
Java
RDBMS
Scaled Agile Framework
Docker
Data Privacy Regulations
Security Compliance
Interpersonal Skills
Analytical Skills
Problem-Solving
Direct Apply
Posted 4 days ago
ICF

Senior ServiceNow IT Service Management (ITSM) Business Analyst- Secret (Remote

ICFAnywherefull-time
View Job
Compensation$81K - 138K a year

Lead requirement gathering, configure and customize ServiceNow ITSM and Asset Management modules, collaborate with developers, support testing, and liaise between business and technical teams. | 4+ years of ServiceNow experience with ITSM and Asset Management, active Secret Clearance, U.S. citizenship, strong communication, and leadership skills. | ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our federal customers. This position will be working directly with stakeholders, serving in both Business Analyst and Project Lead roles, and must be able to communicate effectively via phone and web conferencing, as many stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals. We are seeking a ServiceNow Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management (ITSM) module, working knowledge of Asset Management, and foundational development skills. This role involves engaging with stakeholders, leading requirement-gathering sessions, and translating business needs into clear technical requirements and actionable development tasks. The ideal candidate should be able to configure and customize the ServiceNow platform, support testing and validation, and act as a functional liaison between business users and technical teams. This is an excellent opportunity for someone with both ServiceNow technical expertise as well as strong communication, analysis, and leadership skills. Responsibilities: • Lead and participate in requirement-gathering meetings and workshops with business stakeholders and technical teams • Capture, analyze, and document business requirements in formats suitable for technical implementation, including ServiceNow stories or tasks • Translate business needs into functional specifications, technical documentation, and actionable development tasks • Develop, configure, and customize ServiceNow features (forms, workflows, catalog items, reports, dashboards, notifications) • Collaborate with ServiceNow developers and senior team members to ensure accurate implementation, scripting, integrations, and platform enhancements • Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules • Provide subject matter expertise on ITSM best practices and Asset Management processes • Serve as a liaison between business stakeholders, developers, and leadership to ensure alignment and clarity • Lead small meetings or workshops to clarify requirements and validate delivered functionality • Assist in end-user training efforts and maintain clear documentation of configuration, requirements, and decisions • Contribute to process improvement initiatives and ServiceNow platform enhancements Clearance: Active Secret Work location: Hybrid - It's currently remote, but the arrangement could change based on client needs, and employees may need to come into the office in Downtown DC if requested. Required Qualifications: • 4+ years of experience working with ServiceNow, with a focus on ITSM and Asset Management modules • 4+ years of experience with ServiceNow modules such as Asset Management, CMDB, and Discovery • 4+ years of ServiceNow development, configuration, workflows, and data structures, including basic JavaScript • 4+ years working with ITSM processes (Incident, Problem, Change, Request) and ITIL practices • U.S. Citizenship is required due to federal contract requirements • Must have an active Secret Clearance • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) or other relevant certifications • Experience in government or enterprise IT environments and projects • Familiarity with Agile/Scrum methodologies and experience working in such environments • Proven ability to lead meetings, facilitate requirement discussions, and document business needs from diverse stakeholders • Strong written and verbal communication skills, with experience translating business needs into technical solutions and documentation • Demonstrated problem-solving skills, attention to detail, and willingness to learn from senior team members • Collaborative team player, able to work independently and across technical and business groups #DMX24 #SENW22 #Indeed #Li-CC1 #Clearance #ICFNS Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.  Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.  Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,094.00 - $137,860.00Virginia Remote Office (VA99)

ServiceNow ITSM
ServiceNow Asset Management
ServiceNow development
JavaScript
ITIL processes
Requirement gathering
Stakeholder communication
Process improvement
Documentation
Testing and validation
Verified Source
Posted 6 days ago
IC

Head Start Early Childhood Specialist (Bilingual) Region IV

ICFAnywherefull-time
View Job
Compensation$67K - 114K a year

The Early Childhood Specialist will provide training and technical assistance to programs to support progress toward established school readiness goals. This includes engaging in dialogue with programs to promote best practices for children from birth to five and encouraging a culture of learning. | Candidates must have a BA or BS Degree in Early Childhood Education/Development and 5+ years of experience in programs for young children. Fluency in English and Spanish is required, along with experience in family engagement and data-driven decision-making. | ICF seeks an experienced Bilingual Early Childhood (EC), Specialist, to support the Region IV Office of Head Start Training and Technical Assistance contract. The Specialist will ensure high-quality Head Start and Early Head Start services in accordance with federal regulations. The Early Childhood Specialist will provide training and technical assistance (TTA) to programs to support progress toward established school readiness goals, focusing on the use of child and program data to make decisions about approaches to working with teachers, home visitors, and parents in quality practices. The Specialist will provide professional-level expertise by engaging programs in dialogue and learning best practices for children from birth to five and encourage a culture of learning that promotes school readiness. This position is home-based in one of the Region IV states (Georgia, Florida, Alabama, North Carolina, South Carolina, Tennessee, Mississippi, and Kentucky), travel will be required to fulfill the requirements of the position in any of the regional states, Washington DC and other locations as required. Key Responsibilities Provide on-site, group, and virtual TTA to recipients related to school readiness, family engagement, and professional development Provide TTA related to the selection and implementation of ongoing child assessment, curriculum, and teaching that is age, developmentally, culturally, and linguistically appropriate across the birth to five spectrum Assist recipients to improve teacher/child interactions as described by the Classroom Assessment Scoring System (CLASS) for center-based preschool programs and other measures suitable for programs serving children from birth to five or children in home-based and family childcare settings Assist recipients to develop the procedures and skills to aggregate, analyze, and use data obtained through multiple sources Assist recipients to implement a research-based coaching model Assist recipients to develop and implement family engagement practices that support family progress as described in the Parent Family and Community Engagement (PFCE) Framework, including coaching of family engagement staff and selection and implementation of a parenting curriculum Assist recipients to strengthen birth-to-five transition practices, including building relationships with local preschools, elementary schools, and other partners Assist recipients to improve their collaboration with Local Education Agencies (LEAs), state agencies, and other partners Coordinate TTA with Grantee, Family Engagement, Health, and System Specialists to ensure effective integration of TTA across service areas, as directed by the Regional Office Maintain regular and timely communication with Regional Office staff on the delivery of TTA and progress toward corrective actions or quality improvement. Support emerging OHS initiatives and priorities. Basic Qualifications BA or BS Degree in Early Childhood Education/Development from an accredited university or college If the highest degree was awarded more than ten years ago, the resume should specify courses, conferences, seminars attended, or work experience that ensures the proposed candidate remains current in the field of early childhood development. 5+ years’ experience in programs for young children ranging from birth to five years in age. The experience should include the provision of technical assistance to teachers, home visitors, family. childcare providers, coaches, and/or management team members. 1+ year experience working with infants and toddlers 1+ year Family engagement experience 1+ year experience facilitating group discussions and presenting to range of audiences. 1+ year experience analyzing data and assisting programs to make data driven decisions. 1+ year experience providing training and/or technical assistance to programs in developing and/or implementing school readiness goals or plans. 1+ year experience communicating, both orally and in writing, to various audiences. Must be fluently bilingual in English and Spanish Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check. Preferred Experience/Skills Knowledge of Head Start performance standards and all applicable federal, state, and local laws, rules, and regulations. Experience working within a Head Start Program Family engagement experience Experience facilitating group discussions and presenting to a range of audiences Experience analyzing data and assisting programs to make data-driven decisions Experience providing training and/or technical assistance to programs in developing and/or implementing school readiness goals or plans Experience communicating, both orally and in writing, to various audiences Professional Skills Experience with Microsoft Office (Word, Excel, and PowerPoint) required Experience using virtual platforms and technologies, i.e., Skype, Zoom, Adobe, Teams, etc. Strong analytical, problem-solving, and decision-making capabilities Team player with the ability to work in a fast-paced environment Ability to work with all levels of internal staff, as well as outside clients and vendors Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,020.00 - $113,934.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Bilingual
Early Childhood Education
Technical Assistance
Family Engagement
Data Analysis
Coaching
Curriculum Development
Professional Development
Communication
CLASS
School Readiness
Transition Practices
Collaboration
Microsoft Office
Virtual Platforms
Problem Solving
Direct Apply
Posted 7 days ago
IC

Head Start Grantee Specialist- Region VI- Remote

ICFAnywherefull-time
View Job
Compensation$67K - 114K a year

The Grantee Specialist will provide high-quality training and technical assistance to improve the capacity of Head Start and Early Head Start programs. Responsibilities include onsite and virtual consultation, addressing compliance issues, and supporting continuous quality improvement initiatives. | Candidates must have a minimum of a BA or BS degree and at least 5 years of experience in program management or fiscal operations related to Head Start programs. Additionally, experience in providing technical assistance and facilitating group discussions is required. | ICF seeks an experienced Grantee Specialist to support the Region VI Office of Head Start (OHS) Training and Technical Assistance contract. The Grantee Specialist with have expertise in Head Start operations, and a strong working knowledge of administration, planning and management systems to provide high quality training and technical assistance (TTA) that improves the capacity of Head Start and Early Head Start programs to meet or exceed the Head Start Performance Standards and applicable Federal regulations. The Grantee Specialist will provide onsite and virtual consultation to recipients, governing bodies, directors and program managers to correct deficiencies and non-compliances identified through the national monitoring system and provide planning and management technical assistance to support continuous quality improvement. This position is home-based in one of the Region VI states (Arkansas, Louisiana, New Mexico, Oklahoma and Texas) and travel will be required to fulfill the duties of the position. Travel will be within the assigned OHS region as well as to the Washington, D.C. metro area, and other parts of the country as needed. Basic Qualifications The Grantee Specialist shall have: A minimum of a BA or BS Degree from an accredited university or college If the highest degree was awarded more than ten years ago, the resume should specifically detail courses, conferences, seminars attended or relevant work experience. 5+ years’ experience related to program and/or organizational management and/or fiscal operations with HS/EHS programs and the development and implementation of comprehensive management systems. 1+ year experience supporting recipients to improve their effectiveness and quality of program operations and management systems. 1+ year experience providing technical assistance that includes working with governing bodies, management teams and program staff. 1+ year experience assisting organizations to address compliance issues. 1+ year experience communicating, both orally and in writing, to various audiences. 1+ year experience facilitating group discussions and presenting to a range of audiences. 1+ year experience analyzing data and assisting recipients to make data-informed decisions. 1+ year experience operating computer software systems and proficient technology skills with virtual platforms. Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check. Key Responsibilities The Grantee Specialist shall provide the following in-person or virtually as determined by the regional office. Provide on-site, individualized, group, and virtual TTA to recipients related to governance, program management, and fiscal operations, including supporting recipients in the following areas: Correction of areas of noncompliance and deficiencies identified through the federal monitoring process. This may require on-site work for periods of time ranging from one day to several weeks concurrently. Development and implementation of a Quality Improvement Plan (QIP) and/or Corrective Action Plan (CAP) that addresses root causes of the areas of noncompliance and deficiencies for recipients, as directed by the regional office. Improvement of program oversight and management in areas of concern identified through the Regional Office oversight processes. Maintain regular and timely communication with the appropriate Regional Office staff and TTA Leadership on delivery of TTA and progress toward corrective actions or quality improvement. Coordinate TTA with Early Childhood, Family Engagement, and Health Specialists to ensure effective integration of management systems TTA that supports improvements to education, family services, and health services, as directed by the Regional Office. Develop and provide effective presentations and training in areas related to program management and fiscal operations. Support emerging OHS initiatives and priorities. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,020.00 - $113,934.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Head Start Operations
Program Management
Technical Assistance
Compliance
Data Analysis
Communication
Facilitation
Quality Improvement
Training
Virtual Platforms
Governance
Fiscal Operations
Planning
Management Systems
Continuous Quality Improvement
Consultation
Direct Apply
Posted 7 days ago
IC

2026 Summer Intern, Business Analyst (Remote)

ICFAnywhereintern
View Job
Compensation$34K - 58K a year

Support requirements gathering, create technical and non-technical deliverables, collaborate with clients and teams, and learn all aspects of digital projects in an agile environment during a 10-week internship. | Must be a U.S. citizen enrolled in college with at least 30 credit hours, have strong communication skills, technical curiosity, and familiarity with software development concepts. | We are seeking individuals who are highly motivated to learn and are career driven. This is an entry-level, 10-week, full-time internship that generally begins in early June and concludes in mid-August. The internship can be fully remote from any U.S. location. As a 2026 Summer Intern, Business Analyst, you will: Support requirements gathering through stakeholder interviews, document and artifact analysis, code and database reviews, and participate in team and workshop sessions. Create and write various high-quality technical and non-technical deliverables such as reports, dashboards, and agendas to support the meetings, requirements, and development processes as well as assist with security documentation. Communicate and collaborate proactively with external and internal clients to analyze functional and technical needs, deliver functional and business requirements, create user stories, and groom development tasks for developers. Provide support to Technical and QA teams to provide guidance and clarifications regarding requirement questions. Gain thorough understanding of client and business needs to provide consultative insights and fill role of business partner. Learn all aspects of digital projects and build rapport with engineers, experience, product and project team members in an agile framework. Basic Qualifications: By start date, a minimum of 30 completed college-level credit hours is required preferably in Information Systems, Engineering, Computer Science, Business, Mathematics, or other related field. Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements. Preferred Skills and Experience: Excellent presentation and communication skills. Technical curiosity. Ability to work well with a wide range of individuals and problem solve technical issues. Capability of clearly communicating complex system issues to technical and non-technical personnel and users. Strong oral and written communication skills. Experience working with Agile methodology of software development. An understanding of general programming concepts as well as object-oriented programming fundamentals, API, web development and web services. Familiarity with architectural concepts such as cloud computing. Familiarity with databases such as SQL and with UML modeling and process flow development. An understanding of full software development life cycles and process improvement methodologies. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $34,392.00 - $58,466.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Requirements gathering
Stakeholder interviews
Technical and non-technical documentation
Agile methodology
Basic programming concepts
API and web development basics
Cloud computing concepts
SQL databases
UML modeling
Direct Apply
Posted 8 days ago
ICF

Senior ServiceNow Business Analyst- Secret (Remote MD, DC and VA Remote / Telecommute Jobs

ICFAnywherefull-time
View Job
Compensation$81K - 138K a year

Lead requirement gathering, translate business needs into technical ServiceNow solutions, configure and customize the platform, support testing and training, and liaise between business and technical teams. | 4+ years ServiceNow experience with ITSM and Asset Management, foundational development skills including JavaScript, strong communication and leadership skills, active Secret clearance, and US citizenship. | Description ICF's IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our federal customers. This position will be working directly with stakeholders, serving in both Business Analyst and Project Lead roles, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals. We are seeking a ServiceNow Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management (ITSM) module, working knowledge of Asset Management, and foundational development skills. This role involves engaging with stakeholders, leading requirement-gathering sessions, and translating business needs into clear technical requirements and actionable development tasks. The ideal candidate should be able to configure and customize the ServiceNow platform, support testing and validation, and act as a functional liaison between business users and technical teams. This is an excellent opportunity for someone with both ServiceNow technical expertise as well as strong communication, analysis, and leadership skills. Responsibilities • Lead and participate in requirement-gathering meetings and workshops with business stakeholders and technical teams • Capture, analyze, and document business requirements in formats suitable for technical implementation, including ServiceNow stories or tasks • Translate business needs into functional specifications, technical documentation, and actionable development tasks • Develop, configure, and customize ServiceNow features (forms, workflows, catalog items, reports, dashboards, notifications) • Collaborate with ServiceNow developers and senior team members to ensure accurate implementation, scripting, integrations, and platform enhancements • Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules • Provide subject matter expertise on ITSM best practices and Asset Management processes • Serve as a liaison between business stakeholders, developers, and leadership to ensure alignment and clarity • Lead small meetings or workshops to clarify requirements and validate delivered functionality • Assist in end-user training efforts and maintain clear documentation of configuration, requirements, and decisions • Contribute to process improvement initiatives and ServiceNow platform enhancements Clearance: Active Secret Work location: Hybrid - It's currently remote, but the arrangement could change based on client needs, and employees may need to come into the office in Downtown DC if requested. Required Qualifications: • 4+ years of experience working with ServiceNow, with a focus on ITSM and Asset Management modules • Experience with ServiceNow modules such as Asset Management, CMDB, and Discovery • Foundational knowledge of ServiceNow development, configuration, workflows, and data structures, including basic JavaScript • Familiarity with ITSM processes (Incident, Problem, Change, Request) and ITIL practices • Proven ability to lead meetings, facilitate requirement discussions, and document business needs from diverse stakeholders • Strong written and verbal communication skills, with experience translating business needs into technical solutions and documentation • Demonstrated problem-solving skills, attention to detail, and willingness to learn from senior team members • Collaborative team player, able to work independently and across technical and business groups • US citizenship and Clearance: Active Secret Preferred Qualifications • ServiceNow Certified System Administrator (CSA) or other relevant certifications • Experience in government or enterprise IT environments and projects • Familiarity with Agile/Scrum methodologies and experience working in such environments Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $81,094.00 - $137,860.00 Virginia Remote Office (VA99)

ServiceNow ITSM
Asset Management
ServiceNow Development
JavaScript
Requirement Gathering
Business Analysis
ITIL Practices
Technical Documentation
Stakeholder Communication
Project Leadership
Verified Source
Posted 8 days ago
ICF

Senior ServiceNow IT Service Management (ITSM) Business Analyst- Secret (Remote MD, DC and VA)

ICFAnywherefull-time
View Job
Compensation$81K - 138K a year

Lead requirement gathering, configure and customize ServiceNow ITSM and Asset Management modules, support testing, and act as liaison between business and technical teams. | 4+ years ServiceNow experience with ITSM and Asset Management, active Secret clearance, U.S. citizenship, strong communication and leadership skills. | ICF's IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our federal customers. This position will be working directly with stakeholders, serving in both Business Analyst and Project Lead roles, and must be able to communicate effectively via phone and web conferencing, as many stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals. We are seeking a ServiceNow Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management (ITSM) module, working knowledge of Asset Management, and foundational development skills. This role involves engaging with stakeholders, leading requirement-gathering sessions, and translating business needs into clear technical requirements and actionable development tasks. The ideal candidate should be able to configure and customize the ServiceNow platform, support testing and validation, and act as a functional liaison between business users and technical teams. This is an excellent opportunity for someone with both ServiceNow technical expertise as well as strong communication, analysis, and leadership skills. Responsibilities: • Lead and participate in requirement-gathering meetings and workshops with business stakeholders and technical teams • Capture, analyze, and document business requirements in formats suitable for technical implementation, including ServiceNow stories or tasks • Translate business needs into functional specifications, technical documentation, and actionable development tasks • Develop, configure, and customize ServiceNow features (forms, workflows, catalog items, reports, dashboards, notifications) • Collaborate with ServiceNow developers and senior team members to ensure accurate implementation, scripting, integrations, and platform enhancements • Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules • Provide subject matter expertise on ITSM best practices and Asset Management processes • Serve as a liaison between business stakeholders, developers, and leadership to ensure alignment and clarity • Lead small meetings or workshops to clarify requirements and validate delivered functionality • Assist in end-user training efforts and maintain clear documentation of configuration, requirements, and decisions • Contribute to process improvement initiatives and ServiceNow platform enhancements Clearance: Active Secret Work location: Hybrid - It's currently remote, but the arrangement could change based on client needs, and employees may need to come into the office in Downtown DC if requested. Required Qualifications: • 4+ years of experience working with ServiceNow, with a focus on ITSM and Asset Management modules • 4+ years of experience with ServiceNow modules such as Asset Management, CMDB, and Discovery • 4+ years of ServiceNow development, configuration, workflows, and data structures, including basic JavaScript • 4+ years working with ITSM processes (Incident, Problem, Change, Request) and ITIL practices • U.S. Citizenship is required due to federal contract requirements • Must have an active Secret Clearance • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) or other relevant certifications • Experience in government or enterprise IT environments and projects • Familiarity with Agile/Scrum methodologies and experience working in such environments • Proven ability to lead meetings, facilitate requirement discussions, and document business needs from diverse stakeholders • Strong written and verbal communication skills, with experience translating business needs into technical solutions and documentation • Demonstrated problem-solving skills, attention to detail, and willingness to learn from senior team members • Collaborative team player, able to work independently and across technical and business groups #DMX24 #SENW22 #Indeed #Li-CC1 #Clearance #ICFNS Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations. Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,094.00 - $137,860.00 Virginia Remote Office (VA99)

ServiceNow ITSM
Asset Management
ServiceNow Development
JavaScript
ITIL Processes
Requirement Gathering
Technical Documentation
Stakeholder Communication
Project Leadership
Verified Source
Posted 8 days ago
IC

Senior ServiceNow Business Analyst- Secret (Remote MD, DC and VA)

ICFAnywherefull-time
View Job
Compensation$81K - 138K a year

Lead requirement gathering, configure and customize ServiceNow ITSM and Asset Management modules, liaise between business and technical teams, support testing and training, and contribute to platform enhancements. | 4+ years ServiceNow experience focused on ITSM and Asset Management, foundational development skills, ITIL knowledge, strong communication and leadership skills, active Secret clearance, and US citizenship. | ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our federal customers. This position will be working directly with stakeholders, serving in both Business Analyst and Project Lead roles, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals. We are seeking a ServiceNow Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management (ITSM) module, working knowledge of Asset Management, and foundational development skills. This role involves engaging with stakeholders, leading requirement-gathering sessions, and translating business needs into clear technical requirements and actionable development tasks. The ideal candidate should be able to configure and customize the ServiceNow platform, support testing and validation, and act as a functional liaison between business users and technical teams. This is an excellent opportunity for someone with both ServiceNow technical expertise as well as strong communication, analysis, and leadership skills. Responsibilities Lead and participate in requirement-gathering meetings and workshops with business stakeholders and technical teams Capture, analyze, and document business requirements in formats suitable for technical implementation, including ServiceNow stories or tasks Translate business needs into functional specifications, technical documentation, and actionable development tasks Develop, configure, and customize ServiceNow features (forms, workflows, catalog items, reports, dashboards, notifications) Collaborate with ServiceNow developers and senior team members to ensure accurate implementation, scripting, integrations, and platform enhancements Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules Provide subject matter expertise on ITSM best practices and Asset Management processes Serve as a liaison between business stakeholders, developers, and leadership to ensure alignment and clarity Lead small meetings or workshops to clarify requirements and validate delivered functionality Assist in end-user training efforts and maintain clear documentation of configuration, requirements, and decisions Contribute to process improvement initiatives and ServiceNow platform enhancements Clearance: Active Secret Work location: Hybrid - It's currently remote, but the arrangement could change based on client needs, and employees may need to come into the office in Downtown DC if requested. Required Qualifications: 4+ years of experience working with ServiceNow, with a focus on ITSM and Asset Management modules Experience with ServiceNow modules such as Asset Management, CMDB, and Discovery Foundational knowledge of ServiceNow development, configuration, workflows, and data structures, including basic JavaScript Familiarity with ITSM processes (Incident, Problem, Change, Request) and ITIL practices Proven ability to lead meetings, facilitate requirement discussions, and document business needs from diverse stakeholders Strong written and verbal communication skills, with experience translating business needs into technical solutions and documentation Demonstrated problem-solving skills, attention to detail, and willingness to learn from senior team members Collaborative team player, able to work independently and across technical and business groups US citizenship and Clearance: Active Secret Preferred Qualifications ServiceNow Certified System Administrator (CSA) or other relevant certifications Experience in government or enterprise IT environments and projects Familiarity with Agile/Scrum methodologies and experience working in such environments Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,094.00 - $137,860.00 Virginia Remote Office (VA99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

ServiceNow ITSM
Asset Management
ServiceNow Configuration
JavaScript (basic)
Requirement Gathering
Technical Documentation
Stakeholder Communication
Project Leadership
Direct Apply
Posted 9 days ago
IC

Outreach & Engagement Program Manager (Secret clearance)

ICFAnywherefull-time
View Job
Compensation$107K - 183K a year

Lead outreach and engagement initiatives, manage team operations, develop strategic communications plans, and ensure compliance and brand consistency. | Active Secret clearance, PMP certification, 8+ years managing government or corporate communications including outreach and engagement, and experience with strategic planning and content development. | Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work At ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. The Outreach & Engagement Program Manager will lead the planning, execution, and oversight of outreach and engagement initiatives to advance organizational goals. This role is responsible for managing day-to-day operations of the outreach and engagement team, driving program strategy, and ensuring high-quality delivery across all communications and engagement activities. The Program Manager will serve as the primary point of contact for internal and external stakeholders, providing guidance on schedules, staffing, performance, and program innovation. Job Location: Must live in the Washington, DC area to travel occasionally to the client office. *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. What You Will Do: Lead a multidisciplinary team of strategic communications professionals. Develop and maintain O&E strategic plans, brand guidelines, message architectures, and editorial calendars aligned to Government priorities. Ensure brand consistency, accessibility, and compliance (e.g., Section 508, Plain Language) across all communications and creative outputs. Conduct brand and message testing; iterate based on stakeholder insights and performance data. Map stakeholder audiences define engagement objectives, tactics, channels, and touchpoint plans. Oversee development of multi-format content (e.g., fact sheets, toolkits, videos, motion graphics, one-pagers, FAQs, newsletters, blogs, press materials) tailored to priority audiences. Manage media monitoring, issues scanning, sentiment analysis, and regular reporting to Government. Provide weekly/monthly/quarterly status reports, performance dashboards, and briefing materials per contract. What You Will Bring With You: Candidate must have an active Secret clearance or higher Possess a current PMI Project Management Professional certification or Defense Acquisition Workforce Improvement Act (DAWIA) Level III Program Management. Minimum of eight (8) years of experience managing government communications, corporate communications, or marketing communications, including stakeholder management and maintaining internal and external relationships. At least five (5) years of experience in Outreach & Engagement (O&E) management, covering brand and content development, public relations, strategic planning, and web/social media operations. What We Would Like You To Bring With You: A minimum of a bachelor’s degree related to O&E, public relations, marketing, communications, or other field related to work under this requirement. A minimum of five years of experience leading content development and creative services, including visual design, multimedia content production, and digital accessibility compliance. A minimum of five years of experience developing targeted campaigns for a user base of 1M or more. Experience managing teams on federal/state/local government or highly regulated programs; familiarity with government review/approval processes. Proficiency with content and analytics tools (e.g., social publishing suites, web analytics platforms, social listening, dashboarding). Professional Skills: Highly effective analytical, problem-solving, and decision-making capabilities. Excellent communication and interpersonal skills to interface effectively at all levels of the business. Organized, detailed oriented and able to prioritize and multi-task. #LI-CC1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $107,469.00 - $182,697.00 DC Remote Office (DC99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Project Management Professional (PMP)
Stakeholder Engagement
CRM Implementation
Cross-functional Team Leadership
Budget Management
Operational Efficiency
Event Planning
Communication Tools (Slack, Teams)
CRM Systems (Salesforce, Slate)
Direct Apply
Posted 9 days ago

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