Cigna Healthcare

Lead enterprise transformation initiatives by guiding teams through capability scaling, validation, and sustainment, partnering across business and technology functions to remove adoption barriers and drive strategic decisions. | At least 8 years in operational transformation or change management, 5 years people management, high school diploma required with preference for advanced degrees and change management frameworks familiarity. | The Adoption Center Sr. Manager leads an enterprise transformation engine that helps new capabilities move from idea to lasting impact. In this role, you will shape how strategic initiatives are tested, scaled, and sustained across operations. You will bring teams together, remove adoption barriers, and use insights to help the business make confident decisions. This is an opportunity to lead with purpose, build strong partnerships, and help ambitious, compassionate experts deliver meaningful change. Responsibilities Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes. Guide core functions across simulation and validation, insight generation, issue management, scaling, and sustainment. Partner across programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit to support seamless adoption. Develop Adoption Business Plans that connect insights, risks, lessons learned, and adoption needs into clear actions for leaders and teams. Use data, performance measures, and operational insights to identify risks, improve decisions, and advance scalable adoption strategies. Represent the Adoption Center in governance forums, program discussions, and operational report outs with clear, actionable updates. Coach and empower teams to manage ambiguity, solve adoption challenges, and build a culture of collaboration, learning, innovation, and accountability. Qualifications - Required High School Diploma or G.E.D. 8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related area. 5+ years of people management experience. Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment. Strong analytical and problem-solving skills, with the ability to turn operational insights into clear actions. Ability to influence leaders, build alignment across stakeholders, and communicate recommendations with confidence and clarity. Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment. Qualifications - Preferred Bachelor’s degree or advanced degree. Experience with structured change management or adoption frameworks, such as ADKAR or Prosci. Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting. Experience partnering across Business, IT, and leadership teams on large-scale transformation initiatives. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,900 - 218,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Provide technical counsel and lead complex software delivery projects across multiple disciplines. | Bachelor's degree and 5+ years experience with proficiency in Java, Spring, AWS, and enterprise software tools. | Cigna-Evernorth Services Inc. seeks a Software Engineering Senior Advisor for the Morris Plains, NJ location to provide counsel and advice to management on significant software engineering matters. Responsibilities: • Work on highly complex processes and projects, provide thought leadership and technical expertise across multiple disciplines, and complete complex software delivery assignments. • Deliver solutions on the communication platform, as well as collaborate with technical product owners, business product owners, other engineering teams, solution architecture, vendors, infrastructure, CIP, release management, and other partners. • Drive and promote software engineering best practices and ensure timely delivery of products and projects. • Ensure that teams understand and deliver solutions that meet guidelines, as well as resolve issues. • Involved in all phases of projects, from project inception, decomposition, design, solutioning, implementation, testing, deployment, and post implementation support. advise business partners regarding solutions, as well as contribute to the project planning process. • Hybrid work schedule. Qualifications: • Bachelor’s degree in Computer Science, Computer Information Systems or related field and 5 years of experience. • Must have experience with: Java; • Spring; • AWS; • OpenShift; • Linux; • Windows; • Oracle: MongoDB; • Kafka; • Unica; • Splunk; • Dynatrace; • ServiceNow; • Cursor; • Microsoft Copilot; • Jira; and • Confluence. • Hybrid work schedule. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 130,200 - 217,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead cross-functional teams to deliver customer-focused products using evidence-based decision-making and AI to improve outcomes. | Bachelor's degree and 5+ years product management experience with strong analytical and Agile skills. | Role Summary The Product Manager is accountable for ensuring that the product team solves meaningful customer problems in ways that deliver measurable business value. Rather than acting primarily as a project coordinator, requirements writer, or backlog administrator, the Product Manager leads through customer insight, product strategy, evidence-based decision-making, and close collaboration with design, engineering, data, operations, and business partners. The Product Manager works as part of a durable, cross-functional product team that is given important problems to solve - not predetermined features to deliver. The team is measured by customer and business outcomes rather than output, activity, or adherence to an original project plan. The Product Manager is accountable for product value and business viability, while partnering with design and engineering to address usability and feasibility. Together, the team discovers, delivers, measures, and continuously improves solutions that customers value and that work within the organization’s strategic, financial, operational, legal, regulatory, security, and technology constraints. The Product Manager also connects strategy and customer journeys across a broader product ecosystem, identifies opportunities for shared capabilities and reuse, and applies artificial intelligence to improve customer value, learning speed, decision quality, and product team efficiency What You Will Own Product Vision, Strategy, and Outcomes Develop and communicate a compelling product vision aligned with enterprise strategy, customer needs, and measurable business objectives. Translate strategic priorities into clearly defined customer or business problems for the product team to solve. Establish outcome-based product goals, success measures, guardrails, and leading indicators. Maintain an outcome-oriented roadmap that communicates strategic intent, learning priorities, and anticipated customer or business impact - not merely a schedule of features. Make evidence-based product decisions using customer insights, product analytics, operational data, market information, and business performance. Evaluate progress against outcomes and recommend whether to continue, adjust, scale, or stop an investment. Balance near-term opportunities with long-term product health, scalability, sustainability, and strategic differentiation. Customer and Market Understanding Develop deep knowledge of customers, users, buyers, stakeholders, and the environments in which they use the product. Conduct and participate in customer interviews, observation, usability testing, journey analysis, and other forms of qualitative research. Use quantitative data to understand customer behavior, adoption, performance, unmet needs, and friction points. Monitor relevant market developments, industry trends, emerging technologies, and competitive alternatives. Clearly articulate the customer problem, its significance, the affected customer segments, and the expected impact of solving it. Maintain regular customer contact so decisions are grounded in evidence rather than assumptions or stakeholder preference. Continuous Product Discovery Lead continuous discovery in close partnership with product design and engineering. Frame opportunities as testable product hypotheses. Explore multiple solution approaches before committing significant delivery capacity. Identify and evaluate the primary product risks: value, viability, usability, and feasibility. Use prototypes, experiments, technical spikes, customer testing, analytics, and other appropriate techniques to test assumptions early. Synthesize discovery evidence and make clear recommendations about which opportunities and solutions should advance. Ensure ideas are validated sufficiently before the organization makes material delivery investments. Product Delivery and Lifecycle Ownership Partner with engineering, design, Product Owners, architecture, data, operations, and other contributors to translate validated opportunities into incremental product releases. Provide strategic context and timely product decisions without prescribing how specialists should perform their work. Prioritize opportunities and product investments based on expected outcomes, customer impact, evidence, risk, effort, and strategic alignment. Make informed trade-offs involving scope, timing, quality, customer experience, operational readiness, and business value. Maintain alignment between the product strategy, roadmap, discovery pipeline, and delivery backlog. Enable frequent delivery of small increments so the team can gather customer feedback, measure results, and adapt quickly. Participate actively in planning, reviews, demonstrations, and other team activities where product context or decisions are needed. Remain accountable after launch by monitoring adoption, customer behavior, reliability, operational performance, and business results. Partner with the team to resolve production issues, improve product health, address technical debt, and optimize the product throughout its lifecycle. Business Viability and Enterprise Partnership Understand the organization’s business model, strategic objectives, financial considerations, operating processes, customer commitments, and regulatory environment. Identify constraints involving compliance, privacy, legal, security, finance, sales, service, operations, and other enterprise functions. Engage these partners early enough to inform discovery rather than treating them only as downstream approvers. Build alignment through customer evidence, data, options, transparent trade-offs, and clearly stated product outcomes. Influence senior leaders and stakeholders without becoming an order-taker for individual feature requests. Communicate product strategy, decisions, risks, learning, progress, and results in language appropriate for executive, business, technical, and operational audiences. Proactively manage cross-product dependencies and escalate only those decisions that cannot be resolved within the empowered team. Team Collaboration and Product Culture Operate as a peer within the product team, recognizing that innovation results from the combined expertise and ideas of product, design, engineering, data, and operational partners. Provide the team with meaningful context, customer access, clear outcomes, and decision-making guardrails. Promote healthy debate, rapid learning, respectful challenge, and shared accountability. Encourage experimentation while ensuring experiments are ethical, secure, measurable, and appropriate for the business environment. Model curiosity, humility, transparency, inclusion, and a willingness to change direction when evidence challenges an existing assumption. Help the organization continue its transition from project delivery and feature output toward durable teams, continuous learning, and outcome ownership. AI-Enabled Product Management Leverage AI to accelerate customer understanding, product discovery, analysis, and decision-making. Increase product team effectiveness through AI-enabled workflows, automation, and knowledge management. Apply AI responsibly to improve customer experiences, business outcomes, and operational efficiency. Define and measure outcomes for AI-enabled capabilities and ways of working. Maintain appropriate human judgment, accountability, transparency, and governance in AI-supported decisions. Identify opportunities where AI can create meaningful customer, business, or employee value. What Success Looks Like The team understands the customer problem, strategic context, intended outcome, and measures of success. Product decisions are supported by customer evidence, product data, and business understanding. The team tests its most significant assumptions before committing substantial delivery effort. Roadmaps communicate problems, goals, outcomes, and learning - not just feature dates. Customers adopt and benefit from released solutions. Product investments produce measurable customer, business, operational, or strategic results. The team learns quickly, delivers incrementally, and changes direction when evidence warrants it. Stakeholders understand product decisions and trade-offs, even when their requested features are not selected. The product remains reliable, supportable, compliant, secure, and sustainable after launch. Low-value work is stopped, and capacity is redirected toward higher-impact opportunities. AI-enabled product practices shorten learning and decision cycles while preserving customer evidence, accountable judgment, and responsible governance. Required Qualifications Bachelor’s degree or equivalent combination of education and relevant experience. Five or more years of product management, digital product, technology product, or comparable experience. Demonstrated experience owning a technology-enabled product or significant product area through discovery, delivery, launch, measurement, and optimization. Experience working with cross-functional partners such as engineering, design, data, architecture, operations, marketing, service, legal, compliance, or finance. Demonstrated ability to identify customer problems and convert insights into product strategy and measurable outcomes. Experience using qualitative research and quantitative data to make decisions. Strong analytical, critical-thinking, and structured problem-solving capabilities. Ability to navigate ambiguity, reconcile competing needs, and make sound decisions with incomplete information. Strong written, verbal, facilitation, presentation, and executive communication skills. Working knowledge of modern software development, Agile delivery, product analytics, experimentation, and product discovery practices. Demonstrated ability to influence across organizational boundaries without relying solely on positional authority. Preferred Qualifications Experience working within a regulated, complex, or highly matrixed enterprise environment. Experience with empowered product teams, continuous discovery, dual-track product development, or outcome-based roadmaps. Familiarity with product discovery techniques such as customer interviewing, prototyping, usability testing, hypothesis testing, A/B testing, and opportunity-solution mapping. Experience defining product objectives, key results, guardrail metrics, and product performance dashboards. Understanding of software architecture, APIs, data platforms, cloud technologies, automation, artificial intelligence, or other relevant emerging technologies. Agile or product management certification is helpful but is not a substitute for demonstrated product judgment and results. Experience with product and collaboration tools such as Jira, Confluence, product analytics platforms, research repositories, or visual collaboration tools. Familiarity with generative AI, machine learning product patterns, AI evaluation, responsible AI practices, model or data risk, and human-centered AI design. Experience applying AI-enabled tools to improve product discovery, analysis, documentation, decision support, or operating efficiency. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Design, develop, and maintain secure, scalable software solutions while leading AI-related initiatives in a collaborative agile environment. | Strong experience in C#, .NET, Azure, modern software architecture, problem-solving, and mentoring team members. | We are looking for a Senior Software Engineer to design, build, and support software solutions that solve complex business problems. In this role, you will work closely with development teams to create secure, scalable, reliable, and cost-effective applications. You will use modern technologies and agile practices to deliver high-quality solutions while helping team members follow best practices in software design and development. This role also includes leading AI-related initiatives and supporting the successful delivery of products from development through release. Responsibilities: Design, develop, test, and maintain software solutions using modern technologies and development practices. Build secure, scalable, reliable, and cost-effective applications. Work closely with product delivery teams to support the successful build, testing, and release of solutions. Participate in an agile development environment, including daily stand-up meetings, sprint activities, and team collaboration. Understand business needs and application architecture to create effective technical solutions. Write clean, maintainable, and reusable code following established coding standards. Review code and help ensure high-quality deliverables. Analyze new requirements and system changes to determine technical impacts. Troubleshoot issues and develop software solutions to meet business needs. Communicate technical concepts in a way that connects technology to business value. Promote software design standards, architectural patterns, and development best practices across the team. Collaborate with cross-functional teams to improve processes and deliver results. Lead and support Artificial Intelligence (AI) initiatives and related projects. Qualifications: Strong experience with: C# .NET Core ASP.NET Web API ReactJS Object-Oriented Programming (OOP) SOLID Design Principles and Design Patterns Data Structures xUnit and Test-Driven Development (TDD) Kafka Microservices Architecture Event-Driven Architecture Azure cloud services, including Terraform and Azure Kubernetes Service (AKS) Cosmos DB Knowledge of Service-Oriented Architecture (SOA). Experience working with Agile methodologies, including Scrum. Experience with modern software delivery practices, including: Continuous Integration (CI) Behavior-Driven Development (BDD) Test-Driven Development (TDD) Specification by Example Ability to communicate effectively in spoken and written English. Strong problem-solving and analytical skills. Ability to work independently and as part of a collaborative team. Understanding of software architecture, application design, and development best practices. Experience mentoring team members and influencing technical decisions. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Lead and manage operational workflows, identify improvements, conduct data analysis, and document business requirements. | Bachelor's degree with 1+ year experience in technology, operations, or healthcare, proficiency in MS Office and basic SQL, strong analytical and communication skills. | EviCore is currently hiring for an Operations Senior Analyst. The Operations Senior Analyst leads and provides subject matter expertise in collaboration with client services, claims, implementations, clinical, non-clinical, and IT organizations to manage new and existing workflows. Monitors overall operations including review of internal reports and ad-hoc data analysis associated with operational workflows. Identifies ways to improve or enhance operational performance. Responsibilities: Has proficient working knowledge of business operations Has understanding of utilization management, claims operations, IT operations, and call center operations Develops subject matter expertise in the technical and operational aspects of the company Collaborate with business and technical partners to gather, evaluate, document, and communicate business and functional requirements Provides subject matter expertise during the implementation of new clients by integrating workflows into current operations Assists with functionality and regression testing for program specific enhancements, implementations and code Provides operational expertise to client services and client operations managers in research and resolution of issues and requests Research and triage production issues, performs root cause analysis, and recommends corrective actions and process improvements Build presentations and completes analyses to assist the program lead in communications to senior management Researches, designs, develops and maintains new projects and business solutions Translates business requests into system rules; evaluates existing functionality for operational efficiencies and maintains historical record of system development Documents and maintains business workflows and requirements, or supports central teams that manage these functions Coordinates with key leaders and cross-functional stakeholders to execute projects and implementation activities Assists in preparing internal and external training and direction for clinical and non-clinical staff Supports the development of key performance metric portfolios as it relates to projects and major company initiatives to include metric development, dashboards, and valuation support Minimum Education: Bachelor’s Degree (or equivalent) in Business, Health Services, Mathematics, Computer Science or related field of study Minimum Experience: 1+ years, demonstrated leadership potential and aptitude for working in technology, operations, project management and/or healthcare environments Required Skills: Experience gathering, documenting, and communicating business and functional requirements Ability to effectively communicate with both technical and business stakeholders Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate business needs and recommend solutions Must have proficiency with MS Word, Excel and MS PowerPoint Basic experience writing and modifying SQL queries for troubleshooting, research, and analysis Ability to manage multiple priorities independently in a fast-paced environment Ability to learn new systems and technologies quickly Strong organization and prioritization skills Experience identifying process improvement opportunities and documenting workflow enhancements Preferred Skills: Familiarity with Jira, Azure DevOps, ServiceNow, or similar work management tools Experience supporting client implementations or large operational initiatives Experience with User Acceptance Testing (UAT) and regression testing Experience supporting operational platforms, application enhancements, system implementations, and technology-enabled business processes Knowledge of Lean, Six Sigma, or continuous improvement methodologies Familiarity with Microsoft Visio This role is not eligible to be performed in the state of Colorado. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Define and advance enterprise content and personalization strategy to enhance customer digital experiences across channels. | 7+ years in product strategy or digital experience with expertise in headless CMS and composable architectures, plus leadership and executive stakeholder influence. | Role Summary The Product Strategy Senior Advisor – Content Platforms & Personalization is responsible for defining and advancing the enterprise strategy for content capabilities that power personalized customer experiences across digital and communication channels. This role provides strategic counsel to senior leadership on significant content, personalization, and customer engagement initiatives, often requiring coordination across business, technology, operations, marketing, and digital organizations. The advisor serves as a product-minded and strategic translator between business stakeholders and technical teams, driving the development of product definitions, solution strategies, and implementation plans that optimize content management, personalization, and customer engagement capabilities. This leader establishes and executes the vision for headless content management, dynamic content assembly, reusable content architecture, and omni-channel content delivery, enabling scalable inbound and outbound customer communications across web, mobile, email, SMS, push notifications, contact center experiences, and emerging channels. Key Responsibilities Enterprise Product Strategy & Portfolio Management · Provide counsel and strategic recommendations to senior leadership regarding content, personalization, and customer engagement strategies. · Drive development of product definitions, capability roadmaps, and solution plans that optimize enterprise content and personalization investments. · Evaluate business opportunities and emerging technologies to define and evolve the content and personalization portfolio. · Analyze market trends, customer expectations, competitive landscapes, and digital experience innovations to identify opportunities for both parity and differentiation. · Develop and maintain strategic roadmaps that align business priorities, customer experience goals, and technology investments. · Establish strategies, operational objectives, and governance approaches for enterprise content and personalization capabilities. Headless Content & Dynamic Experience Enablement · Lead the strategy and adoption of headless and composable content management capabilities across the enterprise. · Define scalable solutions for modular content creation, content reuse, metadata management, and dynamic content delivery. · Drive implementation of content-as-a-service capabilities that enable rapid deployment across channels and customer journeys. · Partner with architecture and engineering teams to ensure content platforms support enterprise scalability, flexibility, and personalization objectives. · Develop enterprise standards, best practices, and governance models for dynamic content management. Personalization & Omni-Channel Engagement · Shape and deliver personalization capabilities that dynamically tailor content based on customer context, behaviors, preferences, business rules, and AI-driven insights. · Enable consistent content experiences across inbound and outbound customer touchpoints, including web, mobile applications, email, SMS, push notifications, customer portals, and service channels. · Define strategies that improve relevance, engagement, conversion, adoption, and customer satisfaction through personalized experiences. · Collaborate with product, digital, marketing, communications, data, analytics, and CX teams to operationalize personalization at scale. AI, Innovation & Solution Development · Identify opportunities where AI, automation, and advanced analytics can improve content operations, content creation, governance, targeting, and customer engagement. · Develop innovative value propositions and feature strategies that enhance enterprise content and personalization capabilities. · Evaluate solution alternatives and recommend approaches balancing customer value, business outcomes, technical feasibility, and operational efficiency. · Lead complex initiatives through experimentation, piloting, measurement, and enterprise-scale adoption. Cross-Functional & Influence · Lead highly visible, cross-functional strategic initiatives that span multiple business and technology organizations. · Influence stakeholders at all levels without direct authority to drive alignment, commitment, and execution. · Interpret complex internal and external business challenges and recommend solutions and best practices. · Serve as a trusted advisor and recognized subject matter expert on content strategy, personalization, and digital experience capabilities. · May lead large-scale strategic programs, workstreams, or enterprise transformation initiatives. Scope & Impact · Leads enterprise-level product strategy initiatives involving content management and dynamic content delivery. · Solves highly complex business and technology challenges using broad strategic perspective and deep subject matter expertise. · Focuses on thought leadership, capability development, and innovation across multiple disciplines. · Influences enterprise investment decisions, operating models, governance frameworks, and future-state content strategies. · Drives measurable business outcomes such as increased engagement, improved customer experience, content reuse, operational efficiency, speed-to-market improvements, and reduced content management complexity. · Recognized internally as a trusted advisor and "go-to" expert for the most complex content strategy, personalization, and digital experience initiatives. Required Experience · 7+ years of experience in Product Strategy, Product Management, Content Management, Digital Experience, Marketing Technology, Customer Experience, Personalization, or related disciplines. · Demonstrated experience developing and executing enterprise product strategies and capability roadmaps. · Deep experience with content management platforms, including headless CMS, composable architectures, dynamic content delivery, and content operations. · Experience supporting omni-channel customer experiences and communications across both inbound and outbound engagement channels. · Proven ability to evaluate market opportunities, emerging technologies, customer needs, and business priorities to shape strategy and investment decisions. · Strong experience leading cross-functional initiatives and influencing executive stakeholders in a highly matrixed organization. Preferred Qualifications · Experience with Adobe Experience Manager, Contentful, Sitecore, Optimizely, Acquia, or other headless/composable CMS platforms. · Experience with personalization platforms, customer data platforms (CDPs), AI-driven decisioning platforms, and marketing technology ecosystems. · Experience implementing dynamic content solutions supporting enterprise personalization programs. · Understanding of AI-enabled content creation, content optimization, recommendation engines, and intelligent customer engagement capabilities. · Experience driving enterprise transformation initiatives involving content modernization, personalization, or digital experience evolution. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 120,300 - 200,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead strategy for product growth enablement and portfolio investment priorities to drive enterprise growth. | Bachelor's degree with over 10 years in product strategy or growth enablement and 5+ years people leadership, plus executive stakeholder influence. | The Director, Product Growth Enablement & Innovation sets the direction for Product growth enablement, solution positioning, and portfolio investment priorities. This role is designed to create clarity, focus, and consistency in how product value is defined, enabled, and scaled across the organization. The Director establishes the vision, operating model, and standards that ensure product capabilities, value propositions, and outcomes are clearly articulated, competitively differentiated, and effectively supported throughout the go‑to‑market lifecycle. Working in close partnership with Product, Growth, Marketing, Sales, Proposal, Operations, IT, and Executive leaders, the Director influences product and go‑to‑market decisions, improves win rates, and ensures Product portfolio investments are aligned to enterprise priorities and long-term growth objectives. Core Responsibilities Strategy Set and own the overall strategy for product growth enablement and solution positioning Lead planning for enablement coverage, priority initiatives (e.g. Internal Trainings, special events, etc.), and RFP support capacity Product Growth Enablement Leadership Establish expectations and standards for how product positioning and materials evolve in response to market, buyer, and competitive change Represent the Product Strategy & Management organization in executive forums, planning cycles, and strategic initiatives Serve as a senior escalation point for complex deals, high‑stakes RFPs, and executive‑level client engagements Documentation & Knowledge Management Define and enforce standards for solution narratives, RFP responses, sales assets, and client‑facing materials Ensure product knowledge, value propositions, and competitive insights are documented, current, and easily accessible Implement governance to maintain quality, consistency, and alignment across content Oversee development of executive‑ready sales materials Market Insights & Innovation Translate RFP activity, win/loss insights, sales feedback, and client input into clear recommendations that inform product roadmap and positioning Partner with Growth and Product teams on Market Insights Exchange and feedback loops Partner closely with Product, Growth, Clinical, Operations, Technology, and Sales leaders to assess emerging opportunities and build business cases for new capabilities and solutions. Sponsor innovation and product concept forums to test ideas and inform future investments Promote a culture of continuous improvement grounded in data and measurable outcomes Leadership & Organizational Effectiveness Own organizational direction, operating cadence, and standards for Product Growth Enablement and Innovation Define success metrics and reinforce a high‑performance culture Lead, coach, and develop Product Solution Leads, setting clear expectations for strategic thinking and enterprise impact Operate with a 12–24 month forward‑looking perspective while supporting near‑term business priorities Qualifications Required Qualifications Bachelor’s degree or equivalent professional experience 10+ years of experience in product strategy, growth enablement, solutions leadership, consulting, or related roles 5+ years of people leadership experience, leading managers or senior individual contributors Proven experience setting strategy, operating models, and standards for teams operating at scale Strong ability to influence cross‑functional and executive stakeholders without direct authority Experience translating market, sales, and client insights into product or portfolio‑level decisions Demonstrated success balancing strategic planning with operational discipline Preferred Qualifications Experience in healthcare, payer services, or complex B2B solutions Background in product management, growth strategy, or enterprise enablement Experience supporting large‑scale RFPs and executive‑level client engagements Familiarity with portfolio planning, investment prioritization, and roadmap alignment If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 155,300 - 258,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead and develop a customer success team to support pharmacy partners with data-driven program performance and customer relationship management. | Requires 6+ years in customer support or SaaS account management, strong communication, data analysis skills, and team mentoring experience. | Sr. Supervisor, Customer Success Join Verity Solutions as a Sr. Supervisor, Customer Successwhere you will lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success. Responsibilities • Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support. • Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions. • Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts. • Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue. • Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools. • Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development. • Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations. • Use department tools and Salesforce to document account activity, manage projects, and support team visibility. • Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards. • Review timecards, monitor PTO, support performance management, and oversee special projects as assigned. Required Qualifications • Minimum 6 years of experience in customer support, technical support, SaaS account management, or related customer-facing roles. • At least 2 years of experience handling complex customer accounts or mentoring team members. • Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes. • Seasoned ability to analyze complex data issues, troubleshoot problems, and develop solutions. • Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUPs, and data analysis functions. • Ability to manage shifting priorities and urgent customer needs in a fast-paced, delivery-focused environment. • Demonstrated professionalism, confidentiality, customer focus, and commitment to team member development. Preferred Qualifications • Bachelor's degree in Business, Healthcare, or a related field (preferred, not required). • Experience working in pharmacy, healthcare, or 340B program environments. • Experience using Salesforce or similar client management tools. • Experience presenting to customers and C-level leaders remotely or in person. • Experience sharing knowledge, mentoring junior team members, or supporting formal team development. Working Conditions This role operates in a standard office environment with regular computer and phone use. Occasional travel may be required for business meetings, events, and customer visits. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 88,700 - 147,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

Lead a team to diagnose business gaps and design data-driven solutions improving operational outcomes while aligning enablement investments with business needs. | 8+ years in operations enablement or performance consulting in large-scale call centers with 5+ years people leadership and a bachelor's degree preferred. | Reporting to the Senior Director of Enablement Strategy and Partner Operations, the Director of Performance Consulting is a strategic leadership role within Operations Enablement, responsible for leading a team of performance consultants who diagnose business performance gaps and design integrated, data-driven solutions that improve operational outcomes. This role ensures that enablement investments, across training, knowledge management, quality, process, and technology, are aligned to measurable business needs and deliver sustained performance impact. The Director serves as a strategic thought partner to Operations and Enablement leadership, translating operational challenges into prioritized performance improvement strategies. Success in this role requires strong operational credibility, consultative leadership, and the ability to influence outcomes in a highly matrixed environment. KEY RESPONSIBILITIES: Define and own the performance consulting strategy for USE Employer, Pharmacy Benefit, and Coverage Review Operations and related lines of business. Establish standardized performance consulting methodologies, diagnostic frameworks, and engagement models. Ensure consistent intake, prioritization, and scoping of performance consulting requests. Balance proactive identification of systemic performance risks with responsive support for emergent operational needs. Stay current with industry trends and advancements in human performance consulting technologies and best practice to ensure the organization’s performance enablement strategies remain at the forefront of innovation. Partner with Operations leaders to clarify business objectives, success metrics, and performance expectations. Translate diagnostic insights into recommendations spanning learning, KM, quality, process improvement, and technology, while ensuring solutions are right-sized, scalable, and aligned to operational realities. Partner closely with Learning Experience Design, Knowledge Management, Quality, and Platform Enablement leaders to ensure cohesive execution of performance solutions. Define success measures and leading/lagging indicators for performance consulting engagements. Leverage OKRS and operational KPIs - quality data, training effectiveness metrics, adoption data, etc. - to evaluate impact, refine consulting approaches, improve solution effectiveness, and inform future investments. Serve as a trusted strategic thought partner to senior Operations and Enablement leaders. Influence decision-making through data-driven insights and clear articulation of performance trade-offs. Lead, coach, and develop a high-performing team of Performance Consultants. Build consultative capability across the team, including diagnostic rigor, stakeholder influence, and executive communication. Foster a culture of curiosity, ownership, and continuous improvement. QUALIFICATIONS: Bachelor’s degree is strongly preferred, advanced degree or professional certifications preferred. 8+ years of experience in operations enablement, performance consulting, learning, quality, and operational excellence within a large scale customer operations call center environment. 5+ years of progressive people leadership experience with a demonstrated ability to build and develop high-performing teams. Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders. Demonstrated experience leading and establishing Human Performance Improvement (HPI) initiatives, including building organizational capability and applying data drive methods to improve outcomes at scale. Proven experience diagnosing and improving performance in complex, high-volume operations. Strong understanding of performance drivers across training, knowledge management, quality, process, and technology. Demonstrated ability to influence senior stakeholders without direct authority. Strong executive presence with the ability to communicate complex insights clearly and persuasively. Strategic and analytical mindset with an enterprise-wide perspective. Experience operating effectively in highly matrixed, evolving environments. Leadership style grounded in empathy, accountability, and partnership. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 149,300 - 248,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead strategy and development of machine learning models for healthcare pricing and risk decisions, managing model lifecycle and cross-functional partnerships. | Over 10 years in data science or quantitative fields with 5+ years leading teams, proficient in Python, SQL, model governance, preferably with healthcare payer data experience and a postgraduate degree. | Help shape how healthcare risk decisions are made. At The Cigna Group, pricing and underwriting decisions rely on data-driven insights that are accurate, explainable, and operationally reliable. As the Data Science Director for Pricing & Underwriting, you will lead high-impact teams that build and evolve machine learning models influencing business growth, risk selection, forecasting accuracy, and underwriting effectiveness. This is an opportunity to combine technical excellence, strategic leadership, and business partnership to deliver meaningful outcomes across a complex healthcare environment. Responsibilities Lead the strategy, development, enhancement, and support of machine learning models that enable pricing, underwriting, risk scoring, presale, and renewal decision-making. Establish and continuously improve model lifecycle practices, including development, validation, monitoring, documentation, governance, release management, and model refresh processes. Provide technical leadership across machine learning, statistical modeling, feature engineering, model evaluation, calibration, explainability, and production-ready analytics. Drive execution across multiple model products by prioritizing work, managing delivery plans, coordinating releases, and ensuring reliable production support. Partner with pricing, underwriting, actuarial, sales, finance, technology, data engineering, and governance teams to embed model outputs into business processes and decision frameworks. Translate complex analytical concepts into clear business insights, helping stakeholders understand model performance, limitations, opportunities, and risks. Ensure compliance with model governance, audit, documentation, and monitoring requirements while maintaining high standards for quality and operational reliability. Build and develop a high-performing data science organization through coaching, talent development, collaboration, accountability, and continuous improvement. Required Qualifications 10+ years of experience in data science, advanced analytics, statistical modeling, machine learning, actuarial analytics, or a related quantitative field. 5+ years of experience leading and developing technical teams responsible for production-grade analytics or machine learning solutions. Strong expertise in machine learning, statistical modeling, model monitoring, validation, and explainability techniques. Hands-on experience with Python, SQL, Git, and modern analytics development practices. Experience managing model lifecycle processes, including governance, documentation, monitoring, testing, and production support. Demonstrated ability to influence senior business and technical stakeholders and translate complex analytical findings into actionable business decisions. Preferred Qualifications Experience with healthcare payer data, claims analytics, pricing, underwriting, risk adjustment, actuarial analytics, or other risk-focused domains. Experience with Databricks, Spark, cloud-based analytics platforms, or large-scale data environments. Advanced degree in Data Science, Statistics, Computer Science, Mathematics, Engineering, Actuarial Science, or a related quantitative discipline. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 178,500 - 297,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.