Cigna Healthcare

Define and advance enterprise content and personalization strategy to enhance customer digital experiences across channels. | 7+ years in product strategy or digital experience with expertise in headless CMS and composable architectures, plus leadership and executive stakeholder influence. | Role Summary The Product Strategy Senior Advisor – Content Platforms & Personalization is responsible for defining and advancing the enterprise strategy for content capabilities that power personalized customer experiences across digital and communication channels. This role provides strategic counsel to senior leadership on significant content, personalization, and customer engagement initiatives, often requiring coordination across business, technology, operations, marketing, and digital organizations. The advisor serves as a product-minded and strategic translator between business stakeholders and technical teams, driving the development of product definitions, solution strategies, and implementation plans that optimize content management, personalization, and customer engagement capabilities. This leader establishes and executes the vision for headless content management, dynamic content assembly, reusable content architecture, and omni-channel content delivery, enabling scalable inbound and outbound customer communications across web, mobile, email, SMS, push notifications, contact center experiences, and emerging channels. Key Responsibilities Enterprise Product Strategy & Portfolio Management · Provide counsel and strategic recommendations to senior leadership regarding content, personalization, and customer engagement strategies. · Drive development of product definitions, capability roadmaps, and solution plans that optimize enterprise content and personalization investments. · Evaluate business opportunities and emerging technologies to define and evolve the content and personalization portfolio. · Analyze market trends, customer expectations, competitive landscapes, and digital experience innovations to identify opportunities for both parity and differentiation. · Develop and maintain strategic roadmaps that align business priorities, customer experience goals, and technology investments. · Establish strategies, operational objectives, and governance approaches for enterprise content and personalization capabilities. Headless Content & Dynamic Experience Enablement · Lead the strategy and adoption of headless and composable content management capabilities across the enterprise. · Define scalable solutions for modular content creation, content reuse, metadata management, and dynamic content delivery. · Drive implementation of content-as-a-service capabilities that enable rapid deployment across channels and customer journeys. · Partner with architecture and engineering teams to ensure content platforms support enterprise scalability, flexibility, and personalization objectives. · Develop enterprise standards, best practices, and governance models for dynamic content management. Personalization & Omni-Channel Engagement · Shape and deliver personalization capabilities that dynamically tailor content based on customer context, behaviors, preferences, business rules, and AI-driven insights. · Enable consistent content experiences across inbound and outbound customer touchpoints, including web, mobile applications, email, SMS, push notifications, customer portals, and service channels. · Define strategies that improve relevance, engagement, conversion, adoption, and customer satisfaction through personalized experiences. · Collaborate with product, digital, marketing, communications, data, analytics, and CX teams to operationalize personalization at scale. AI, Innovation & Solution Development · Identify opportunities where AI, automation, and advanced analytics can improve content operations, content creation, governance, targeting, and customer engagement. · Develop innovative value propositions and feature strategies that enhance enterprise content and personalization capabilities. · Evaluate solution alternatives and recommend approaches balancing customer value, business outcomes, technical feasibility, and operational efficiency. · Lead complex initiatives through experimentation, piloting, measurement, and enterprise-scale adoption. Cross-Functional & Influence · Lead highly visible, cross-functional strategic initiatives that span multiple business and technology organizations. · Influence stakeholders at all levels without direct authority to drive alignment, commitment, and execution. · Interpret complex internal and external business challenges and recommend solutions and best practices. · Serve as a trusted advisor and recognized subject matter expert on content strategy, personalization, and digital experience capabilities. · May lead large-scale strategic programs, workstreams, or enterprise transformation initiatives. Scope & Impact · Leads enterprise-level product strategy initiatives involving content management and dynamic content delivery. · Solves highly complex business and technology challenges using broad strategic perspective and deep subject matter expertise. · Focuses on thought leadership, capability development, and innovation across multiple disciplines. · Influences enterprise investment decisions, operating models, governance frameworks, and future-state content strategies. · Drives measurable business outcomes such as increased engagement, improved customer experience, content reuse, operational efficiency, speed-to-market improvements, and reduced content management complexity. · Recognized internally as a trusted advisor and "go-to" expert for the most complex content strategy, personalization, and digital experience initiatives. Required Experience · 7+ years of experience in Product Strategy, Product Management, Content Management, Digital Experience, Marketing Technology, Customer Experience, Personalization, or related disciplines. · Demonstrated experience developing and executing enterprise product strategies and capability roadmaps. · Deep experience with content management platforms, including headless CMS, composable architectures, dynamic content delivery, and content operations. · Experience supporting omni-channel customer experiences and communications across both inbound and outbound engagement channels. · Proven ability to evaluate market opportunities, emerging technologies, customer needs, and business priorities to shape strategy and investment decisions. · Strong experience leading cross-functional initiatives and influencing executive stakeholders in a highly matrixed organization. Preferred Qualifications · Experience with Adobe Experience Manager, Contentful, Sitecore, Optimizely, Acquia, or other headless/composable CMS platforms. · Experience with personalization platforms, customer data platforms (CDPs), AI-driven decisioning platforms, and marketing technology ecosystems. · Experience implementing dynamic content solutions supporting enterprise personalization programs. · Understanding of AI-enabled content creation, content optimization, recommendation engines, and intelligent customer engagement capabilities. · Experience driving enterprise transformation initiatives involving content modernization, personalization, or digital experience evolution. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 120,300 - 200,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead strategy for product growth enablement and portfolio investment priorities to drive enterprise growth. | Bachelor's degree with over 10 years in product strategy or growth enablement and 5+ years people leadership, plus executive stakeholder influence. | The Director, Product Growth Enablement & Innovation sets the direction for Product growth enablement, solution positioning, and portfolio investment priorities. This role is designed to create clarity, focus, and consistency in how product value is defined, enabled, and scaled across the organization. The Director establishes the vision, operating model, and standards that ensure product capabilities, value propositions, and outcomes are clearly articulated, competitively differentiated, and effectively supported throughout the go‑to‑market lifecycle. Working in close partnership with Product, Growth, Marketing, Sales, Proposal, Operations, IT, and Executive leaders, the Director influences product and go‑to‑market decisions, improves win rates, and ensures Product portfolio investments are aligned to enterprise priorities and long-term growth objectives. Core Responsibilities Strategy Set and own the overall strategy for product growth enablement and solution positioning Lead planning for enablement coverage, priority initiatives (e.g. Internal Trainings, special events, etc.), and RFP support capacity Product Growth Enablement Leadership Establish expectations and standards for how product positioning and materials evolve in response to market, buyer, and competitive change Represent the Product Strategy & Management organization in executive forums, planning cycles, and strategic initiatives Serve as a senior escalation point for complex deals, high‑stakes RFPs, and executive‑level client engagements Documentation & Knowledge Management Define and enforce standards for solution narratives, RFP responses, sales assets, and client‑facing materials Ensure product knowledge, value propositions, and competitive insights are documented, current, and easily accessible Implement governance to maintain quality, consistency, and alignment across content Oversee development of executive‑ready sales materials Market Insights & Innovation Translate RFP activity, win/loss insights, sales feedback, and client input into clear recommendations that inform product roadmap and positioning Partner with Growth and Product teams on Market Insights Exchange and feedback loops Partner closely with Product, Growth, Clinical, Operations, Technology, and Sales leaders to assess emerging opportunities and build business cases for new capabilities and solutions. Sponsor innovation and product concept forums to test ideas and inform future investments Promote a culture of continuous improvement grounded in data and measurable outcomes Leadership & Organizational Effectiveness Own organizational direction, operating cadence, and standards for Product Growth Enablement and Innovation Define success metrics and reinforce a high‑performance culture Lead, coach, and develop Product Solution Leads, setting clear expectations for strategic thinking and enterprise impact Operate with a 12–24 month forward‑looking perspective while supporting near‑term business priorities Qualifications Required Qualifications Bachelor’s degree or equivalent professional experience 10+ years of experience in product strategy, growth enablement, solutions leadership, consulting, or related roles 5+ years of people leadership experience, leading managers or senior individual contributors Proven experience setting strategy, operating models, and standards for teams operating at scale Strong ability to influence cross‑functional and executive stakeholders without direct authority Experience translating market, sales, and client insights into product or portfolio‑level decisions Demonstrated success balancing strategic planning with operational discipline Preferred Qualifications Experience in healthcare, payer services, or complex B2B solutions Background in product management, growth strategy, or enterprise enablement Experience supporting large‑scale RFPs and executive‑level client engagements Familiarity with portfolio planning, investment prioritization, and roadmap alignment If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 155,300 - 258,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead and develop a customer success team to support pharmacy partners with data-driven program performance and customer relationship management. | Requires 6+ years in customer support or SaaS account management, strong communication, data analysis skills, and team mentoring experience. | Sr. Supervisor, Customer Success Join Verity Solutions as a Sr. Supervisor, Customer Successwhere you will lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success. Responsibilities • Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support. • Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions. • Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts. • Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue. • Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools. • Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development. • Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations. • Use department tools and Salesforce to document account activity, manage projects, and support team visibility. • Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards. • Review timecards, monitor PTO, support performance management, and oversee special projects as assigned. Required Qualifications • Minimum 6 years of experience in customer support, technical support, SaaS account management, or related customer-facing roles. • At least 2 years of experience handling complex customer accounts or mentoring team members. • Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes. • Seasoned ability to analyze complex data issues, troubleshoot problems, and develop solutions. • Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUPs, and data analysis functions. • Ability to manage shifting priorities and urgent customer needs in a fast-paced, delivery-focused environment. • Demonstrated professionalism, confidentiality, customer focus, and commitment to team member development. Preferred Qualifications • Bachelor's degree in Business, Healthcare, or a related field (preferred, not required). • Experience working in pharmacy, healthcare, or 340B program environments. • Experience using Salesforce or similar client management tools. • Experience presenting to customers and C-level leaders remotely or in person. • Experience sharing knowledge, mentoring junior team members, or supporting formal team development. Working Conditions This role operates in a standard office environment with regular computer and phone use. Occasional travel may be required for business meetings, events, and customer visits. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 88,700 - 147,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

Lead a team to diagnose business gaps and design data-driven solutions improving operational outcomes while aligning enablement investments with business needs. | 8+ years in operations enablement or performance consulting in large-scale call centers with 5+ years people leadership and a bachelor's degree preferred. | Reporting to the Senior Director of Enablement Strategy and Partner Operations, the Director of Performance Consulting is a strategic leadership role within Operations Enablement, responsible for leading a team of performance consultants who diagnose business performance gaps and design integrated, data-driven solutions that improve operational outcomes. This role ensures that enablement investments, across training, knowledge management, quality, process, and technology, are aligned to measurable business needs and deliver sustained performance impact. The Director serves as a strategic thought partner to Operations and Enablement leadership, translating operational challenges into prioritized performance improvement strategies. Success in this role requires strong operational credibility, consultative leadership, and the ability to influence outcomes in a highly matrixed environment. KEY RESPONSIBILITIES: Define and own the performance consulting strategy for USE Employer, Pharmacy Benefit, and Coverage Review Operations and related lines of business. Establish standardized performance consulting methodologies, diagnostic frameworks, and engagement models. Ensure consistent intake, prioritization, and scoping of performance consulting requests. Balance proactive identification of systemic performance risks with responsive support for emergent operational needs. Stay current with industry trends and advancements in human performance consulting technologies and best practice to ensure the organization’s performance enablement strategies remain at the forefront of innovation. Partner with Operations leaders to clarify business objectives, success metrics, and performance expectations. Translate diagnostic insights into recommendations spanning learning, KM, quality, process improvement, and technology, while ensuring solutions are right-sized, scalable, and aligned to operational realities. Partner closely with Learning Experience Design, Knowledge Management, Quality, and Platform Enablement leaders to ensure cohesive execution of performance solutions. Define success measures and leading/lagging indicators for performance consulting engagements. Leverage OKRS and operational KPIs - quality data, training effectiveness metrics, adoption data, etc. - to evaluate impact, refine consulting approaches, improve solution effectiveness, and inform future investments. Serve as a trusted strategic thought partner to senior Operations and Enablement leaders. Influence decision-making through data-driven insights and clear articulation of performance trade-offs. Lead, coach, and develop a high-performing team of Performance Consultants. Build consultative capability across the team, including diagnostic rigor, stakeholder influence, and executive communication. Foster a culture of curiosity, ownership, and continuous improvement. QUALIFICATIONS: Bachelor’s degree is strongly preferred, advanced degree or professional certifications preferred. 8+ years of experience in operations enablement, performance consulting, learning, quality, and operational excellence within a large scale customer operations call center environment. 5+ years of progressive people leadership experience with a demonstrated ability to build and develop high-performing teams. Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders. Demonstrated experience leading and establishing Human Performance Improvement (HPI) initiatives, including building organizational capability and applying data drive methods to improve outcomes at scale. Proven experience diagnosing and improving performance in complex, high-volume operations. Strong understanding of performance drivers across training, knowledge management, quality, process, and technology. Demonstrated ability to influence senior stakeholders without direct authority. Strong executive presence with the ability to communicate complex insights clearly and persuasively. Strategic and analytical mindset with an enterprise-wide perspective. Experience operating effectively in highly matrixed, evolving environments. Leadership style grounded in empathy, accountability, and partnership. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 149,300 - 248,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead strategy and development of machine learning models for healthcare pricing and risk decisions, managing model lifecycle and cross-functional partnerships. | Over 10 years in data science or quantitative fields with 5+ years leading teams, proficient in Python, SQL, model governance, preferably with healthcare payer data experience and a postgraduate degree. | Help shape how healthcare risk decisions are made. At The Cigna Group, pricing and underwriting decisions rely on data-driven insights that are accurate, explainable, and operationally reliable. As the Data Science Director for Pricing & Underwriting, you will lead high-impact teams that build and evolve machine learning models influencing business growth, risk selection, forecasting accuracy, and underwriting effectiveness. This is an opportunity to combine technical excellence, strategic leadership, and business partnership to deliver meaningful outcomes across a complex healthcare environment. Responsibilities Lead the strategy, development, enhancement, and support of machine learning models that enable pricing, underwriting, risk scoring, presale, and renewal decision-making. Establish and continuously improve model lifecycle practices, including development, validation, monitoring, documentation, governance, release management, and model refresh processes. Provide technical leadership across machine learning, statistical modeling, feature engineering, model evaluation, calibration, explainability, and production-ready analytics. Drive execution across multiple model products by prioritizing work, managing delivery plans, coordinating releases, and ensuring reliable production support. Partner with pricing, underwriting, actuarial, sales, finance, technology, data engineering, and governance teams to embed model outputs into business processes and decision frameworks. Translate complex analytical concepts into clear business insights, helping stakeholders understand model performance, limitations, opportunities, and risks. Ensure compliance with model governance, audit, documentation, and monitoring requirements while maintaining high standards for quality and operational reliability. Build and develop a high-performing data science organization through coaching, talent development, collaboration, accountability, and continuous improvement. Required Qualifications 10+ years of experience in data science, advanced analytics, statistical modeling, machine learning, actuarial analytics, or a related quantitative field. 5+ years of experience leading and developing technical teams responsible for production-grade analytics or machine learning solutions. Strong expertise in machine learning, statistical modeling, model monitoring, validation, and explainability techniques. Hands-on experience with Python, SQL, Git, and modern analytics development practices. Experience managing model lifecycle processes, including governance, documentation, monitoring, testing, and production support. Demonstrated ability to influence senior business and technical stakeholders and translate complex analytical findings into actionable business decisions. Preferred Qualifications Experience with healthcare payer data, claims analytics, pricing, underwriting, risk adjustment, actuarial analytics, or other risk-focused domains. Experience with Databricks, Spark, cloud-based analytics platforms, or large-scale data environments. Advanced degree in Data Science, Statistics, Computer Science, Mathematics, Engineering, Actuarial Science, or a related quantitative discipline. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 178,500 - 297,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Design and develop scalable, user-friendly full stack applications integrating data and analytics. | Requires 2+ years experience with React, JavaScript, APIs, Databricks, AWS, and collaborative development. | Bring data to life through modern applications and intelligent experiences. In this role, you will help design and build scalable, user-friendly solutions that connect data, analytics, and emerging AI capabilities to deliver meaningful insights. You will work alongside cross-functional teams to create impactful client-facing products while growing your technical expertise in a supportive, innovative environment. Responsibilities • Design and develop modern, scalable web applications that deliver intuitive analytics experiences and support client-facing use cases. • Build reusable front-end components and contribute to full-stack solutions that integrate seamlessly with governed data platforms. • Translate business needs into technical solutions by partnering across Product, Data, and Engineering teams. • Integrate applications with curated data products using Databricks and AWS environments to ensure reliable and secure data delivery. • Contribute to backend services and APIs that enable data access, interactivity, and system integration. • Apply strong engineering practices including testing, version control, and code reviews to ensure quality and performance. • Support automation across development and data workflows, including CI/CD and deployment processes. • Monitor and optimize application performance and user experience using usage data and feedback. • Contribute to documentation, standards, and reusable patterns that improve consistency and scalability. • Leverage AI-assisted development tools thoughtfully to enhance efficiency and solution quality. Qualifications Required • 2+ years of experience building data-driven applications or analytics solutions. • Hands-on experience with React, JavaScript, HTML, and CSS, with a focus on usability and clean design. • Working knowledge of Databricks (SQL, workflows) and experience integrating data into applications within AWS environments such as S3. • Experience with GitHub or similar version control tools in collaborative development environments. • Understanding of APIs and data interfaces for consuming and delivering data. • Strong problem-solving skills, attention to detail, and commitment to high-quality output. • Ability to collaborate effectively in cross-functional teams and communicate technical concepts clearly. Preferred • Bachelor’s degree in a related field. • Experience working with large or complex datasets, including healthcare or claims data. • Familiarity with data pipelines, automation, and deployment workflows. • Experience documenting technical designs, data models, or workflows in a structured way • Ability to build out front-end tools and/or applications If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 79,000 - 131,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Accurately enter prescriptions, interact with healthcare providers, and manage medication orders remotely. | Requires valid pharmacy technician license, minimum six months experience, and proficiency in data entry and Microsoft Office. | As a PACE Pharmacy Technician, you will be assisting patients in receiving needed medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system. Here’s a little more on how you’ll make a difference: • Accurately enter prescriptions into our system. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately enter patient prescriptions. • You’ll ensure that the medication prescription is accurately entered so it can be evaluated under insurance coverage and dispensed correctly. • Interact directly with healthcare providers. You’ll research issues on with pharmacist and doctors’ office and provide guidance to our patients about medication coverage. • Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information in our computer system. What you need to do the job: • High School Diploma, or GED required. • Minimum of six months related experience. • Valid Pharmacy Technician license/certification/registration as required by state laws. • Pharmacy Technician Certification preferred. • Microsoft Office proficiency and data entry skills • RxHome experience a plus • Basic math skills (addition/subtraction/multiplication) • Strong attention to detail, accuracy and quality • Excellent verbal and written communication skills Why Join Us? Health coverage effective day 1 (including medical, dental, vision) Holiday, PTO and OT pay 401K with company match Tuition reimbursement Fun, friendly and unique culture – bring your whole self to work every day! Growth and advancement potential Work Schedule Monday through Friday working 2 days Morning shift (7 AM to 4 PM CT or 8 AM to 5 PM CT ) AND 3 days working evening shift (10 AM to 7 PM CT) OR 5 days week working 10 AM to 7 PM CT • If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Coordinate nursing referrals and schedule home infusion visits while managing communications to resolve non-clinical issues and ensure accurate appointment monitoring. | Requires high school diploma or GED, 5+ years customer service experience, proficiency in Excel and Outlook, and ability to work remotely within 50 miles of Lenexa, KS. | Job Description In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems. RESPONSIBILITIES: Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy. Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. Work with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion. Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. Investigate/research issues and provide resolution. Take initiative for problem solving with ability to multitask effectively and use critical thinking. Correct and timely entry of data in appropriate systems. QUALIFICATIONS: High School education or GED required. 5+ years of relevant Customer Service experience. High proficiency and regular use of Excel and Outlook required. A pro-active work ethic with ability to be managed/trained virtually. Detail orientation. Excellent written and oral professional communication skills. Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. Position is fully remote however candidate must be located within 50 miles of the Lenexa, KS branch locations. Position will work 8-5 EST. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Manage operational and administrative tasks for portfolio execution, governance, and reporting ensuring data accuracy and process enablement. | High school diploma with strong attention to detail, experience in intake, tracking, governance in matrixed environments, and proficiency in reporting tools. | Role Summary This role manages operational and administrative tasks for portfolio execution, governance, and reporting. Maintains accuracy and consistency in intake, tracking, and communications, ensuring compliance with BPO standards. Key Responsibilities Portfolio Intake & Tracking Support portfolio intake, ensuring submissions meet BPO standards. Maintain accurate portfolio tracking documents. Coordinate intake reviews and governance checkpoints. Governance & Reporting Support Prepare and maintain portfolio reports and dashboards. Ensure data quality and consistency across reporting tools. Coordinate governance materials and action logs. Administrative & Coordination Support Provide daily operational support and meeting coordination. Serve as a central coordination point. Process & Standards Enablement Promote adherence to BPO standards and timelines. Identify and report gaps or risks in processes. Document and improve processes and templates. Communication & Stakeholder Support Draft clear portfolio communications. Support escalation and decision tracking. Required Qualifications High school diploma Strong attention to detail and data accuracy. Experience with intake, tracking, and governance in a matrixed environment. Proficiency in collaboration/reporting tools (Excel, PowerPoint, etc.). Strong written and verbal communication skills. Ability to work independently and meet deadlines. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Research, author, and maintain pharmacy-related training content and documentation collaborating with subject matter experts. | At least 2 years technical writing experience and proficiency with knowledge management tools; high school diploma required, bachelor's preferred. | As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content. In this role, you will make an impact on our pharmacy patients and the organization as a whole by: Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc. Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery. Maintaining overall documentation and audit records including creation, revisions, reviews, and archival Maintaining awareness of new developments in technical writing systems and methodologies and recommending modifications in processes and practices What you will need to be successful in the role: High school diploma or GED required, bachelor’s degree preferred 2+ years’ technical writing experience required 2+ years’ experience working knowledge within knowledge management and KMS authoring tools required MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience is required for this role Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization Advanced knowledge of writing and editing best practices and use of style guides Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail Capacity to learn new technology and then apply and interpret the knowledge quickly for end users Ability to adhere to departmental quality practices, style guides, and company brand standards If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 71,100 - 118,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Develop and apply advanced statistical and machine learning models to support underwriting and pricing strategies and collaborate cross-functionally to translate data insights into business recommendations. | Requires 5+ years of data science experience with proficiency in Python, R, SQL, and a bachelor's degree in a quantitative field, with advanced degree preferred. | We’re looking for a Data Science Advisor to help shape how data science drives profitable growth across The Cigna Group. As part of the Data Science Center of Expertise (DSCOE), this role partners closely with Actuarial, Underwriting, and Data & Analytics leaders to turn advanced analytics into smarter underwriting and pricing decisions. If you enjoy solving complex problems, influencing strategy, and working collaboratively across disciplines, this role offers meaningful impact and growth. Responsibilities Develop and apply advanced statistical and machine learning models that inform underwriting and pricing strategies and improve prediction of claims cost and risk drivers. Design and evaluate experiments using innovative data sources and modeling techniques to assess business impact and model effectiveness. Generate deep insights into client- and customer-level risk variability and translate findings into clear, actionable recommendations for partners and leaders. Influence decisions around data architecture and future data investments by assessing current capabilities and identifying opportunities to scale impact. Communicate results and recommendations through clear, well-structured analysis and presentations tailored to both technical and non-technical audiences. Collaborate across the Data Science COE, underwriting, pricing, and analytics teams to deliver solutions aligned to enterprise goals. Required Qualifications 5+ years of experience in data science, advanced analytics, or a related field. Strong proficiency in machine learning, statistics, and data analysis using Python or R, SQL, and modern version control tools (e.g., Git). Experience working with large, complex datasets; healthcare data such as claims or EHR is strongly preferred. Demonstrated ability to independently deliver complex analytical work, identify risks or blockers, and propose practical solutions. Strong communication skills with the ability to explain technical concepts in clear, business-focused language. Preferred Qualifications Experience deploying predictive or machine learning models to production or cloud-based environments. Familiarity with underwriting, pricing, or insurance-related analytics. Bachelor’s degree in a quantitative field such as Data Science, Statistics, Mathematics, Computer Science, or a related discipline; advanced degree preferred. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 107,700 - 179,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead client-facing team to ensure successful onboarding and implementation for middle market clients, driving project management discipline, risk management, and continuous improvement. | Over 8 years in implementation or project management, 6 years leadership, bachelor's degree preferred, strong cross-functional leadership and healthcare knowledge. | Overview Are you energized by leading complex client implementations and building high-performing teams? The Middle Market Implementation Director plays a pivotal leadership role responsible for guiding and overseeing our client-facing implementation team. This role supports our US Employer, Evernorth and PBS capabilities across middle market clients (Over 500) ensuring our client commitments are met with speed, ease and quality. The Implementation Director will champion the execution of delivery focused on client commitments and fortify project management and risk remediation core competencies. This position requires a dynamic leader with an entrepreneurial mindset who can inspire and develop a high-performing team, drive transformative initiatives that deliver a future-focused client and customer experience, implement change management strategies, and execute with a data-driven mindset to anticipate industry trends and evolving business and customer needs. Responsibilities • Lead, develop, and inspire a client-facing implementation team to successfully deliver onboarding and implementation outcomes aligned to client commitments, contractual requirements, and performance targets. • Drive consistent, high-quality execution of implementations by strengthening project management discipline, risk identification, and remediation practices. • Partner across Sales, Account Management, Technology, Product, and Operations to ensure readiness, alignment, and efficient delivery for middle market clients. • Monitor implementation performance through KPIs, client feedback, and risk indicators, translating insights into actionable improvements and measurable results. • Champion change management efforts that enable adoption of new processes, tools, and ways of working across teams and leaders. • Standardize and mature implementation methodologies, tools, and communication frameworks to enhance clarity, consistency, and client experience. • Foster a culture of innovation and continuous improvement by identifying emerging trends and technologies, including AI-enabled solutions, that advance onboarding effectiveness and scalability that increases benefit realization, value creation, ROI and outcomes that improve the experience across our employees, clients, customers and members. • Develop future leaders through coaching, mentorship, and succession planning while maintaining accountability for results and behaviors. Qualifications Required • 8+ years of experience in client-facing implementation, project management, operations, or related roles. • 6+ years of experience of leadership management. • Proven ability to successfully lead high performing teams through continual change and market pressures while meeting/exceeding client satisfaction and internal goals. • Entrepreneurial mindset with experience in startup environments or driving new initiatives within a large organization. • Proven ability to lead complex, cross-functional initiatives while navigating change and delivering strong client and business outcomes. • Demonstrated experience managing client risk, remediation plans, and stakeholder expectations in healthcare, health plan, PBM, or related environments. • Strong business and financial acumen with the ability to use data and insights to drive decisions and performance improvement. • Executive level communication and stakeholder influence skills, including the ability to prepare leaders for high-impact client and enterprise interactions. • Exposure to generative AI, analytics, or intelligent automation initiatives that improved operational effectiveness. • Travel up to 25% as needed, domestic and internationally. Preferred • Bachelor’s degree in business, healthcare, or a related field; advanced degree or PMP certification preferred. • Experience leading enterprise-scale or multi-product implementations within middle market or employer segments. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 134,200 - 223,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead end-to-end planning and execution of cross-functional projects supporting strategic priorities. | Requires 3+ years leading business or operational projects in a matrixed environment with strong stakeholder management and communication skills. | In this role, you will play a critical role in translating Dental and Vision strategy into action. You’ll lead complex, cross‑functional initiatives that improve how products, services, and capabilities are delivered—driving measurable outcomes for customers, partners, and the business. This is an opportunity to influence strategy, guide execution, and help teams deliver meaningful change. Responsibilities Lead end‑to‑end planning and execution of medium to large, cross‑functional projects supporting Dental and Vision strategic priorities, from concept through implementation and stabilization. Partner with business leaders to define project objectives, success metrics, scope, timelines, and dependencies, ensuring alignment with broader portfolio and business goals. Develop and maintain comprehensive project artifacts including project plans, schedules, risk logs, communication plans, governance materials, and executive status reporting. Facilitate cross‑functional working sessions, decision forums, and stakeholder updates to drive alignment, remove obstacles, and maintain delivery momentum. Identify risks, issues, and change impacts early; proactively develop mitigation and contingency strategies to keep initiatives on track. Coordinate with portfolio management, Agile delivery teams, and operational partners to sequence work, manage interdependencies, and support prioritization decisions. Evaluate new project requests and enhancements by assessing business value, complexity, effort, and readiness to support informed investment decisions. Support organizational change efforts by partnering with business owners on operational readiness, communication, training, and adoption planning when needed. Monitor project performance against milestones, budget considerations, and outcomes, escalating risks or decisions as appropriate. Foster a collaborative, accountable, and high‑performing team environment that promotes continuous improvement and shared ownership of results. Qualifications – Required 3+ years of experience leading business or operational projects in a matrixed, cross‑functional environment. Experience within insurance, healthcare, or health services organizations. Proven ability to manage multiple initiatives simultaneously while meeting deadlines and maintaining quality. Strong stakeholder management skills with demonstrated ability to influence without direct authority. Excellent written and verbal communication skills, including the ability to convey complex information clearly to executive and non‑technical audiences. Hands‑on experience using project management tools, frameworks, and best practices to plan, execute, and track work. Comfort operating in a fast‑paced, evolving environment with changing priorities. Qualifications – Preferred Dental and Vision healthcare product/project experience. Bachelor’s degree in business, healthcare administration, or a related field. PMP or similar project management certification, or equivalent practical experience. Experience supporting portfolio planning, business case development, or executive‑level decision materials. Exposure to Agile, Scrum, or hybrid delivery models. Demonstrated experience supporting change management or operational readiness activities. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Manage cross-functional initiatives and executive engagements to support business operations and align leadership communications with strategic goals. | At least 6 years experience in operations or program management, proficiency in PowerPoint and Excel, strong project management and executive communication skills. | Role Summary The Business Operations Advisor serves as a trusted operational partner to the US Employer Business Operations and Performance Management team, enabling effective execution of priorities across Cigna Healthcare (CHC). Impact Statement The Business Operations Advisor drives and executes key initiatives supporting the CHC operating plan. This resource contributes to core operating projects and ensures executive engagements run seamlessly with clear outcomes and follow-through. Key Responsibilities Cross-Functional Program Management Support priority initiatives for Cigna Healthcare that connect business strategy, financial performance, and talent priorities across the U.S. Employer portfolio. Help to translate insights into clear recommendations for leadership action, including operating metrics, performance narratives, and executive-ready materials. Support ad hoc processes and orchestration of initiatives that cut across multiple strategic business units. Coordinate Events and Executive Engagements Own end-to-end management of market site visits, including attendee preparation, agendas, briefing materials, and logistics. Drive accountability and closure of site-visit follow-ups; track owners, dates and status. Partner with Corporate Communications to shape and execute leadership communications (e.g., town halls, CHC updates), ensuring alignment with priorities and messaging. Drive the completion of annual market briefs and related materials to ensure leaders have timely, accurate insights. Manage corporate giving requests in partnership with internal stakeholders (including coordination with Cigna Civic Affairs). Core Deliverables Aggregate monthly/quarterly operating review materials (scorecards, narratives) that enable leadership discussions and decisions. Executive visit agendas, briefing materials, and action trackers Real estate analyses to support cost/lease considerations and site/footprint strategy. Establish operating templates Qualifications 6+ years of experience in operations, events, or program management, or sales operations within Cigna. Exceptional PowerPoint and Excel skills. Strong project management skills with a demonstrated track record of driving execution and follow-through. Executive communication skills—writing crisp narratives and synthesizing complex information into clear, actionable insights. Personal Attributes High degree of judgment, discretion, and professionalism. Highly organized, detail-oriented, and execution-focused. Proactive, resourceful, and solutions-oriented. Comfortable managing ambiguity, competing priorities, and fast-moving situations. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Lead a team to identify and recover payment overpayments while managing vendor performance and collaborating cross-functionally. | 3+ years operations leadership, claims data management, bachelor's degree preferred, proficiency in claims auditing and provider contracts. | The Operations Senior Supervisor partners with the Senior Operations Manager to lead Cigna’s internal post‑payment overpayment identification and recovery strategy, driving significant financial impact through effective program execution and team leadership. This role supervises a team of overpayment analysts accountable for annual recoveries and partners closely across Payment Integrity, including prepay analytics, vendor operations, and external recovery vendors. Working with the Senior Operations Manager, the Senior Supervisor uses analytics and trend insights to identify savings opportunities while ensuring compliance, operational excellence, and strong cross‑functional collaboration. Responsibilities Lead and develop a high‑performing team focused on maximizing internal overpayment identification and recoveries. Partner with pre‑pay analytics to shift post‑payment overpayment opportunities upstream where possible. Partner with manager to expand and integrate internal overpayment programs across products and lines of business to increase financial impact. Collaborate with internal partners (e.g., Client Services, Contracting, Legal, Compliance) to identify and prioritize overpayment initiatives and audits. Serve as the subject matter expert for internal overpayment activities, providing education, analysis, reporting, and expectation management to stakeholders. Manage partnerships with recovery vendors, ensuring timely and accurate responses and monitoring project performance. Ensure program compliance with organizational policies and regulatory requirements. Partnering with manager, execute projects within tight timeframes to meet financial and operational goals. Partner with Technology to enhance systems and tools supporting recovery strategies and business processes. Build and execute a people strategy that attracts, develops, and retains talent through coaching, performance management, and succession planning. Qualifications Bachelor’s degree or higher strongly preferred or equivalent work experience required. 3+ years of experience leading and developing high‑performing, diverse operations teams with direct bottom-line impact preferred. 3+ years of experience managing large data sets, including claims data; experience with Payment Integrity vendors strongly preferred. Proclaim required. Facets and PMHS highly preferred. Claims auditing experience required. Advanced knowledge of provider contracts, reimbursement policies, and claim operations required. Proven ability to meet or exceed financial and operational goals and to lead change initiatives. Strong analytical, problem‑solving, and stakeholder partnership skills; comfortable challenging the status quo to drive improvement. Proficiency with Microsoft Office tools. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 65,600 - 109,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

The Provider Relations Lead Analyst is responsible for dental provider recruitment and contracting, as well as managing contracted provider relationships within a specified territory. This includes conducting outreach to dental offices, negotiating contracts, and maintaining positive relationships with healthcare professionals. | Candidates must have a High School Diploma or equivalent and 1-3 years of experience in healthcare administration or provider relationship management, preferably with dental offices. Strong analytical, negotiation, and communication skills are essential for this role. | This role delivers professional activities in the Provider Contracting job family. The position is responsible for dental provider recruitment and contracting as well as managing contracted provider relationships for a specified territory. Conducts daily outreach to dental offices or providers to develop and maintain positive relationships with the purpose of negotiating a contract for participation in our dental networks. Ability and willingness to travel frequently within the US including overnight stays. Conduct quality reviews of Practitioner and/or Facility/Ancillary contracts. Conducts comparison of contract data relative to provider data and/or demographic and reimbursement data submitted for processing. Assesses the accuracy of provider data processed in accordance with documented and standard operating policies and procedures. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in the Network Management Organization. Responsibilities: Identifying, recruiting, contracting, and retaining qualified health care professionals in geographic area within established guidelines to meet health plan needs Achieve competitive and cost-effective contracts in assigned areas or assigned client/customer needs Negotiate contracts and recruit dental providers to become a Cigna network provider Explain plans, policies, and procedures to potential providers A point of contact for Providers who are contracted within a specified target market (Florida, Puerto Rico & Virgin Islands) Maintain positive relationships with health care professionals and their office staff extending high quality service Conduct negotiations and ensure the smooth operation and administration of provider agreements Support and retention of offices in our dental networks Complete onsite quality assessments Respond to provider inquiries, concerns, complaints, appeals and grievances Provide ongoing product education to dentists and their staff Work to achieve contract discounts with new providers and current providers through thoughtful negotiation Use data and facts to identify and overcome objections Prioritize and organize own work to meet deadlines, and reach established personal and department goals Conduct ongoing support to contracted providers in our networks via telephone or by personal relationship visits. Requirements: High School Diploma or equivalent 1-3 year experience in healthcare administration or provider relationship management, preferably experience working with Dental offices Strong skill set required in the following areas: analytical, negotiations, financials, presentation skills, written and oral communication skills Strong negotiation and communication skills Self-Starter and organized Intermediate proficiency in Microsoft Office products Valid drivers license The person in this position will report virtually and should be located within the territory of FL,PR, &VI If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

The Provider Relations Lead Analyst is responsible for dental provider recruitment and contracting, as well as managing provider relationships within a specified territory. This includes conducting outreach to dental offices, negotiating contracts, and ensuring the smooth operation of provider agreements. | A high school diploma is required, with a bachelor's degree preferred. At least one year of experience in healthcare administration or provider relationship management is necessary, along with strong analytical and negotiation skills. | Summary: The position is responsible for dental provider recruitment and contracting as well as managing contracted provider relationships for a specified territory (UT, NV, NE, WA, WY, ID, OR, MT). Conducts daily outreach to dental offices or providers to develop and maintain positive relationships with the purpose of negotiating a contract for participation in our dental networks. Ability and willingness to travel frequently within the US including overnight stays. Conduct quality reviews of Practitioner and/or Facility/Ancillary contracts. Conducts comparison of contract data relative to provider data and/or demographic and reimbursement data submitted for processing. Assesses the accuracy of provider data processed in accordance with documented and standard operating policies and procedures. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in the Network Management Organization. Responsibilities: Identifying, recruiting, contracting, and retaining qualified health care professionals in geographic area within established guidelines to meet health plan needs Achieve competitive and cost-effective contracts in assigned areas or assigned client/customer needs Negotiate contracts and recruit dental providers to become a Cigna network provider Explain plans, policies, and procedures to potential providers A point of contact for Providers who are contracted within a specified target market (for this position: UT, NV, NE, WA, WY, ID, OR, MT) Maintain positive relationships with health care professionals and their office staff extending high quality service Conduct negotiations and ensure the smooth operation and administration of provider agreements Support and retention of offices in our dental networks Complete onsite quality assessments Respond to provider inquiries, concerns, complaints, appeals and grievances Provide ongoing product education to dentists and their staff Work to achieve contract discounts with new providers and current providers through thoughtful negotiation Use data and facts to identify and overcome objections Prioritize and organize own work to meet deadlines, and reach established personal and department goals Conduct ongoing support to contracted providers in our networks via telephone or by personal relationship visits. Qualifications: High School Diploma or equivalent required Bachelors degree preferred and/or equivalent work experience At least one year of experience in healthcare administration or provider relationship management, preferably experience working with Dental offices Strong skill set required in the following areas: analytical, negotiations, financials, presentation skills, written and oral communication skills Strong negotiation and communication skills Self-Starter and organized Intermediate proficiency in Microsoft Office products required Valid drivers license This position can be work at home and should be located within the territory If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 65,500 - 109,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Perform deep outcomes analysis, identify risks and breakdowns in business processes, generate actionable insights, collaborate cross-functionally, and support continuous improvement in adoption efforts. | Bachelor’s degree or equivalent experience, 5+ years in business analysis or operational insights, strong analytical and communication skills, proficiency in Microsoft Office, and familiarity with transformation initiatives. | The Adoption Intelligence Analyst is a critical thinker and independent contributor within the Outcomes & Insights team of the Adoption Center. This role is responsible for performing deep outcomes analysis, identifying gaps and breakdowns in business processes, and surfacing risks that impact the successful adoption of new capabilities across strategic initiatives. This position plays a key role in enabling data-informed decision-making, supporting rapid iteration, and ensuring that adoption efforts are aligned with operational goals and measurable outcomes. The Analyst partners closely with the Adoption Design Team, Issue Managers, and Adoption Experience Managers to ensure insights are actionable and drive continuous improvement. Job Responsibilities Outcomes Analysis & Risk Detection Conduct detailed analysis of process outcomes to identify breakdowns and enable rapid iteration. Act as an early detector of risks and issues across delivery, program, and business operations. Organize and submit findings to Adoption Issue Management for resolution. Insight Generation & Communication Translate complex data into clear, actionable insights that inform strategic decisions. Support the development of scorecards and dashboards that track performance against expected outcomes. Collaborate to ensure insights are visualized effectively. Cross-Functional Collaboration Partner with Adoption Design Team and Adoption Issue Managers to validate findings and inform resolution strategies. Engage with Adoption Experience Managers to ensure insights are aligned with the Adoption Business Plan. Contribute to simulation and incubation efforts by surfacing operational risks and performance trends. Continuous Improvement Apply structured analysis methods to support scalability and transformation. Contribute innovative ideas to enhance analysis frameworks and methodologies. Support the scaling of successful insights across initiatives and operational teams. Qualifications: Bachelor’s degree higher strongly preferred or equivalent work experience required 5+ years of experience in business analysis, performance measurement, or operational insights highly preferred Strong analytical and organizational skills required Excellent communication and documentation abilities required Proficient in Microsoft Office Suite (VLOOKUPs and pivot tables highly preferred) Experience supporting transformation initiatives or strategic programs preferred Familiarity with structured testing, simulation, or test and learn methods highly preferred Knowledge of Medicare and/or Commercial provider data elements is a plus Experience working in CPF or HCPM systems preferred Required Competencies Analytical & Insight-Driven Strong ability to identify root causes, trends, and risks using structured analysis. Comfortable working with large datasets and translating findings into business impact. Collaborative & Cross-Functional Works effectively across Delivery Teams, Adoption Design Team, Adoption Issue Manager, and Adoption Experience Managers. Fosters shared ownership of insights and resolution strategies. Outcome-Focused Prioritizes insights that accelerate adoption and improve operational performance. Aligns analysis efforts with strategic goals and measurable KPIs. Comfortable Navigating Ambiguity Operates effectively in complex, evolving environments. Maintains clarity and focus amid shifting priorities. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 77,300 - 128,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Respond to patient phone inquiries with empathy, provide pharmacy benefits information, track patient interactions, and escalate concerns as needed. | High school diploma or GED, 1+ year customer service or call center experience preferred, general PC knowledge including Microsoft Office, ability to work onsite near Memphis TN or Warrendale PA. | Summary of Position We want to make healthcare more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative. Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our Patient Care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. Responsibilities Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively. Help us keep track of our patient interactions. Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately. Qualifications High School Diploma or GED required 1+ year of customer service/call center experience highly preferred General PC knowledge including Microsoft Office Excellent communication skills (verbal and written) Post-Training Schedule: Mon - Fri 10:00am - 7:00pm CST What you’ll love about working here: Fun, friendly, and unique culture – Bring your whole self to work every day! Medical, Dental & Vision start 1st day 18 days Paid Time Off & 8 Paid Holidays Employer Contributions for HRA and HSA accounts 401K with Company Match Tuition Assistance Advancement opportunities. **Must live within 50 miles from** Memphis TN or Warrendale PA If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

The Presale Support Analyst is responsible for reviewing RFPs and preparing medical, dental, and vision quotes. This role involves managing the RFP process and coordinating deliverables to clients and brokers to drive membership and revenue growth. | A Bachelor's Degree or equivalent work experience is preferred, along with a health insurance background. Strong communication, problem-solving, and organizational skills are essential for success in this fast-paced environment. | The U500 Presale Analyst is responsible for reviewing Request for Proposals (RFPs) and preparing medical, dental and vision quotes. The Presale Consultant works closely with the New Business Manager (NBM), Client Mangers (CM), Brokers and internal matrix partners to ensure an accurate and competitive Cigna quote is generated. Role Summary The selected candidate will partner with Sales leads and business partners to coordinate aspects of new business sales and existing business renewals within the U500 Business Segment. The position is integral in driving membership and revenue growth by managing multiple aspects of the RFP (Request for Proposal) process and coordinating all deliverables to clients and/or producers. Role Components Prepare medical, dental and vision field quotes using Cigna rating systems Support new and existing sales managers Manage the RFP process, report results and meet submission turnaround times. Ensure accuracy of information and opportunities in Salesforce.com Timely submission of complete and accurate proposal data to Underwriting and other matrix partners Proactive communication with internal and external customers to facilitate the RFP workflow. Communicate effectively with Brokers to demonstrate the value that Cigna brings to the market Develop and build relationship with matrix partners Support New Business Managers with benefit optimization May work on various projects within the sales office Minimum Qualifications Bachelor's Degree or equivalent work experience may substitute in lieu of degree Health insurance background with general understanding of the overall sales process preferred Strong written & verbal communication skills Strong problem-solving and analytical skills Detail oriented with exceptional follow-up skills Basic math skills Ability to work in a production-like, fast paced environment and adapt quickly to change Strong organization skills with the ability to work both independently and in a team environment; manage, prioritize and work on numerous projects at one time. Ability to consistently meet tight deadlines and work under pressure while anticipating the needs of the customer and/or business partner and understanding the consequences of actions. Strong computer based technical skills including Outlook, Excel and Word and internet/web navigation If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 26 - 39 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.