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Lead customer care, grievance and appeals, and digital strategy functions while ensuring operational effectiveness, regulatory compliance, and technology-driven transformation. | Requires a bachelor's degree, 10+ years in a call center environment including five years in leadership, and strong analytical, strategic, and communication skills; an MBA or MPA is preferred. | Job Summary: The Vice President, Customer Care is responsible for determining departmental strategies to effectively service customers and providers through the call center, the grievance and appeals process, and digital strategy to ensure operational effectiveness and regulatory compliance. Essential Functions: Lead and manage the Customer Care, Grievance and Appeals (G & A), and Digital Strategy functions Foster strong working relationships with Market team and all areas in which collaboration will be essential to ensure operational effectiveness, drive process improvements, and adherence Develop strategy to align technology with business needs to deliver best-in-class member and provider digital experiences across all markets and products Advocate for digital transformation within the business, strongly influencing the mindset, behavior and culture of the organization at executive level to ensure that the opportunities are understood and seen as a strategic imperative Perform cost/benefit analyses for new technologies Seek out new approaches to maximize departmental efficiencies Ensure G & A processes drive towards achieving 5 STAR measures Periodically survey providers and customers to evaluate performance and establish base lines Periodically assess departmental performance through various corporate controls Ensure that corporate service level agreements (SLA) are met or exceeded Develop and support staff standards to ensure quality encounters with customers and providers Monitor all regulatory requirements and oversight of all submissions in existing and future lines of business Evaluate and trend grievance information and training evaluations to strengthen all programs Analyze data and identify trends monthly to ensure company expectations are met Identify information system inefficiencies and formulate recommendations Oversee preparation of internal budgets variances for the operational departments Develop and maintain an in-depth knowledge of the company’s business and regulatory environments Consult with applicable regulatory entities and legal counsel as necessary to assure vendor contracts meet all regulatory standards Perform any other job duties as requested Education and Experience: Bachelor of Science in business, healthcare, management, or related field or equivalent years of relevant experience is required Master of Business Administration (MBA), Public Administration (MPA), healthcare or related field is preferred Minimum of ten (10) years experience in a call center environment with at least five (5) years in leadership is required MCO experience is preferred Competencies, Knowledge and Skills: Proficient in Microsoft Office tools Strong analytical skills Strategic vision and ability to conceptualize key call center trends and identify changing market demands Excellent oral, written and interpersonal communication skills Strong collaborator with the ability to effectively influence others Strong Customer Service orientation Strong leadership and strategic management skills Ability to adapt quickly to changing business needs Effective relationship management skills and ability to maintain strong working relationships Critical listening and thinking skills Negotiation skills/experience Decision making/problem solving skills Strong conflict resolution skills Planning, problem identification and resolution skills Licensure and Certification: None Working Conditions: General office environment; may be required to sit or stand for extended periods of time Compensation range $150,000-$300,000. CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Energize and Inspire the Organization Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-SW2 Brand=CareSource

Develop integrated communications and narrative strategies for reproductive health, rights, and justice initiatives while guiding internal teams and external partners. | Requires at least seven years in messaging, media relations, and digital campaigns, strong strategic judgment and writing, and commitment to racial equity and intersectional approaches. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director of Network Communications Strategy based in the United States. This is a senior leadership opportunity for an experienced communications strategist passionate about advancing reproductive health, rights, and justice through impactful campaigns and strong partnerships. In this fully remote role, you will shape strategic messaging and narrative frameworks that support policy priorities, strengthen partner organizations, and amplify movement-wide initiatives. Working across communications, campaigns, political strategy, policy, and research teams, you will connect organizational goals with the needs of national, state, and local partners. You will provide high-level strategic guidance, communications technical assistance, and capacity-building support while ensuring that campaigns are inclusive, persuasive, and grounded in a race equity lens. The role combines strategic leadership, hands-on execution, coalition engagement, and opportunities to influence public discourse and policy outcomes. Occasional travel to the organization's headquarters in New York City may be required. \n Accountabilities Develop integrated communications and narrative strategies: Co-design communications campaigns with partner organizations and internal campaign teams around key priorities, including public funding for abortion coverage, birth justice, data privacy in reproductive healthcare, and other reproductive health, rights, and justice issues. Align communications with campaign objectives: Collaborate across Campaigns and Partnerships, Policy and Research, Political Strategy, and Communications teams to develop strategic plans, integrate communications early into campaign development, and deliver persuasive, field-ready messaging. Coordinate partner communications initiatives: Connect national, state, and local reproductive health, rights, and justice organizations, as well as cross-movement partners, through coordinated communications strategies, tools, and resources that advance shared policy goals. Lead partner-facing messaging: Provide strategic communications direction for partner campaigns while ensuring consistency with broader organizational communications priorities and collaborating with senior communications leadership. Build and implement a partner communications plan: Assess the communications needs and opportunities of partner organizations and the wider movement, translating findings into sustainable strategies, clear priorities, and effective cross-departmental workflows. Provide strategic guidance and technical assistance: Work directly with state and local partners to identify communications challenges, develop tailored plans, and deliver support that respects each organization's unique voice, values, and capacity. Strengthen partner capacity: Design and implement a sustainable technical assistance model that balances available resources with partner needs, while identifying opportunities to expand the reach and effectiveness of communications support. Advance racial equity and inclusion: Apply a race equity lens throughout partnership development and communications support, ensuring authentic engagement with organizations and communities representing diverse perspectives. Develop communications resources and tools: Create or coordinate partner-facing materials, messaging guidance, social media strategies, digital content, and other resources that strengthen campaign execution and network communications. Connect communications with policy and electoral opportunities: Identify innovative ways to support state and local movements, align communications needs with policy and electoral priorities, and connect partner initiatives with relevant funder interests and investments. Lead partner-facing communications in electoral campaigns: In state-based electoral or ballot initiative environments, develop narrative guidance, messaging frameworks, and field communications tools aligned with broader political strategies and campaign timelines. Manage media engagement and external representation: Coordinate in-state media pitching for the organization and its partners as needed, represent the organization and its action fund in national partnerships and coalitions, and participate in conferences and public speaking opportunities. Oversee special projects and external resources: Manage vendors, including digital specialists and freelance designers, and provide strategic input on projects that support broader communications and partnership objectives. Amplify partnership impact: Work with Communications and Development teams to identify, document, and communicate compelling stories that demonstrate the impact of partnership initiatives. Promote an inclusive organizational culture: Contribute to building and sustaining a diverse, equitable, and inclusive working environment, taking on additional responsibilities and special projects as needed. Requirements: At least 7 years of demonstrated professional experience in messaging, media relations, press strategy, and digital campaigns. Strong understanding of policy communications and the ability to translate complex policy issues into clear, compelling, and accessible narratives. Experience developing and executing advocacy communications strategies, ideally including campaign communications and work related to reproductive health, rights, or justice. Proven ability to design integrated communications strategies that support organizational objectives, policy priorities, and coalition-based initiatives. Experience working with diverse partner organizations, coalitions, and cross-functional teams at national, state, or local levels. Strong strategic judgment and the ability to provide tailored communications guidance and technical assistance to organizations with different needs, capacities, and perspectives. Excellent writing, messaging, and storytelling skills, with the ability to develop persuasive talking points, campaign materials, digital content, and communications resources. Strong media relations experience and the ability to identify and pursue relevant press opportunities. Excellent public speaking and presentation skills, with confidence representing organizations in coalitions, conferences, and external engagements. Demonstrated ability to manage multiple projects, coordinate vendors, and balance strategic planning with hands-on execution. Strong interpersonal and relationship-building skills, including the ability to collaborate across departments, influence stakeholders, and build trust with external partners. Commitment to racial equity, inclusion, and intersectional approaches to reproductive justice, birth justice, and health equity. Ability to work independently and effectively in a fully remote environment while maintaining strong collaboration across teams. Willingness to travel occasionally to the organization's headquarters in New York City. Benefits: Annual salary range of $115,000–$120,000. Comprehensive employee benefits package. Full-time, benefits-eligible position. Fully remote working arrangement within the United States. Opportunity to lead high-impact communications strategies supporting reproductive health, rights, and justice. Meaningful collaboration with national, state, and local partner organizations and advocacy coalitions. Opportunity to influence public narratives, strengthen partner capacity, and contribute to important policy and campaign initiatives. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

You would lead end-to-end research initiatives that shape business, experience, and product strategy while setting research standards and mentoring researchers. | Requires a bachelor's degree in a research-intensive discipline and 7+ years in customer experience or market research, with expertise in qualitative and quantitative methods; an advanced degree is preferred. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Cencora is shaping the future of healthcare by providing solutions that enable better access to medical care. We are looking for an innovative Customer Experience (CX) Research Lead to join our growing Research and Insights Practice. We're seeking a highly collaborative, thoughtful, and creative researcher to lead complex research initiatives, shape research strategy, and translate customer insights into actionable business, experience, and product decisions. Reporting to the Director of Insights and Intelligence and partnering closely with members of the CX Strategy Team, this role will develop a deep understanding of our customers and ensure their needs, behaviors and experiences inform priorities across the enterprise. The CX Research Lead will serve as a senior research practitioner and team lead, independently leading high-impact research, while guiding, developing, and overseeing the work of other researchers. This individual will help maintain research standards, elevate the quality and strategic impact of the team’s work, and foster partnerships with stakeholders across product, strategy, marketing, and other business functions. This role provides the unique opportunity to influence product, experience, and business strategy within a Fortune 10 organization and help advance the maturity and impact of customer research across Cencora. About You Experienced customer experience (CX) researcher or research professional with deep expertise in both qualitative and quantitative methodologies. You bring a strong foundation in research design, behavioral science, and data-driven analysis, applying rigorous research practices to solve complex business and customer challenges in fast-paced environments. Skilled communicator who excels at building trusted relationships across stakeholders and translating research insights into clear, actionable recommendations. Comfortable navigating ambiguity, you can see the bigger picture and identify opportunities where research can drive meaningful customer impact and business value. Passionate about advancing the discipline of research through collaboration, coaching, and mentorship, helping others grow while elevating the quality and influence of research across the organization. You continuously look for ways to improve research tools, processes, and methodologies to increase effectiveness, scalability, and impact. Most importantly, you are confident communicating complex findings to senior leaders and executive audiences, influencing strategic decisions through compelling storytelling and evidence-based insights. Responsibilities Lead complex, high-impact research initiatives, end-to-end, from defining business questions and research strategy through execution, synthesis, storytelling, and activation of insights. Develop strategic research plans and roadmaps in partnership with business and product leaders, identifying where research can have the greatest impact on customer experience and business outcomes. Serve as a trusted research advisor to cross-functional partners, helping to translate ambiguous business challenges into clear research questions and evidence-based decisions. Establish and champion research best practices, standards, and frameworks that maintain consistency, quality, and build scalability of research across the organization. Conduct and oversee a broad range of quantitative, qualitative, and mixed-methods research, spanning generative, exploratory, and strategic research. Synthesize insights across studies and data sources to identify broader customer needs, experience gaps, emerging trends, strategic opportunities. Translate research findings into clear, compelling narratives and recommendations for senior leaders. Provide day-to-day leadership to researchers, including research direction, prioritization, coaching, feedback, and development. As the function grows, assume formal people leadership responsibilities, including management and development of direct reports. Contribute to the continued development of Cencora’s research practice and culture of customer-centered, evidence-based decision-making. Education and Work Experience 7+ years in customer experience, market, or related research, with demonstrated experience independently leading complex research initiatives with impactful outcomes. 3+ years of mentoring, coaching, or providing research direction to other researchers; prior formal people management experience preferred. Demonstrated formal training in research methodology, behavioral science, study design, and analysis. Bachelor’s degree in market research, Psychology, Cognitive Science, Human Centered Interaction (HCI), Human Factors, Sociology, Anthropology, or another research-intensive discipline with formal training in research methodology and design. Advanced degree (Master’s or Doctorate) preferred. Certification in market research, data analytics, or equivalent preferred. A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.). Skills and Knowledge Advanced proficiency in qualitative quantitative methodologies, including survey design, in-depth interviewing, and other appropriate research approaches. Proficiency with survey and research platforms, such as Qualtrics, UserTesting, Medallia, and other similar tools. Working knowledge of statistical analysis and data interpretation, including descriptive and inferential statistical techniques. Experience working with data analysis and visualization tools, such as Excel, Tableau, SPSS, SAS, Jamovi, R, Python, etc. Experience synthesizing and analyzing qualitative and quantitative datasets to identify patterns and generate actionable insights. Experience conducting or strong familiarity with Bayesian statistics. Familiarity with collaboration tools such as Mural, Miro, or similar platforms. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

Lead commercialization strategies and cross-functional promotional plans, developing differentiated messaging and sales enablement materials for the Peripheral Vascular business. | Requires a bachelor's degree, at least eight years in marketing or communications, four years in medical devices or healthcare, and demonstrated product-launch and messaging-framework experience. | Work Flexibility: Remote What you will do: As our Manager of Product Marketing Communications, you will be a strategic commercialization partner responsible for bringing marketing strategies and product stories to life. You will work closely with marketing and cross-functional partners to translate customer, market and business insights into differentiated messaging, integrated promotional strategies and impactful launch plans that drive awareness, engagement and adoption. In this role, you will help advance the Peripheral Vascular business by connecting strategy to execution and ensuring our products, solutions and value are meaningfully communicated to the customers and patients we serve. Serve as the MarComm partner to designated marketing teams and product portfolios. Lead the communications components of commercialization strategies and annual marketing plans. Develop product positioning, value propositions, differentiated messaging, messaging frameworks, and reasons to believe. Align key stakeholders around messaging, priorities, and launch strategies. Translate commercialization strategies into coordinated promotional and activation plans. Lead development of sales enablement materials, customer-facing content, digital assets, launch materials, and campaign activation. Recommend the appropriate mix of digital, print, event, educational, and field channels based on audience and business objectives. Manage work across internal partners, agencies, creative resources, and approval processes. Establish launch and campaign KPIs, evaluate post-launch performance, and recommend optimizations. Adapt plans as business priorities, customer needs, and market conditions evolve. Minimum Qualifications: Required: Bachelor’s degree. 8+ years of professional experience in marketing communications, corporate communications, product marketing, or a related communications discipline. 4+ years of experience in the medical device or healthcare industry, either directly or in a role supporting healthcare products, customers, or markets. 2+ years of experience supporting or leading medical device product launches, including development of messaging, promotional strategies, sales enablement, or customer-facing launch materials. Preferred: MBA. Experience developing product positioning, value propositions, differentiated messaging, and messaging frameworks. Experience developing integrated digital marketing campaigns and customer journeys. Experience with marketing measurement, lead generation, campaign KPIs, and post-launch analysis. Experience managing agency partners, creative development, and production. Excellent presentation, written, and interpersonal communication skills. Strong analytical and problem-solving skills. Demonstrated ability to manage multiple projects and deliver against established timelines. Ability to influence and drive alignment without direct organizational authority. Ability to navigate complex, cross-divisional processes, procedures, and policies. United States of America Pay Ranges: USN: $102,600 - $171,000 USD Annual US5: $107,700 - $179,600 USD Annual US10: $112,900 - $188,100 USD Annual US15: $118,000 - $196,600 USD Annual US20: $123,100 - $205,200 USD Annual US30: $133,400 - $222,300 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

You would lead complex global operations projects from initiation through implementation and closeout, managing scope, schedules, resources, risks, governance, and stakeholder communications. | The role requires a bachelor's degree, at least seven years of project, program, or portfolio management experience, PMP certification, Smartsheet proficiency, and strong business judgment and cross-functional leadership. | Position Summary The Senior Project Manager, Global Operations leads complex, cross-functional projects that improve operational performance across Global Operations. This role manages projects from initiation through implementation and closeout, including scope, schedule, resources, risks, issues, dependencies, change, communication, and benefits. The position coordinates global, regional, functional, and site resources without direct authority; drives decisions and accountability; and ensures assigned projects follow Global Operations PMO methodology, governance, reporting, and Smartsheet requirements. This is a home based position with estimated 25% domestic travel & 10% international expectation. What You’ll do as a Sr Project Manager, Global Operations Leads multiple complex, cross-functional Global Operations projects from initiation through implementation, sustainment, and closeout. Develops and maintains project scope, objectives, deliverables, schedules, milestones, dependencies, resource plans, budgets where applicable, and success measures. (30%) Leads project teams and coordinates internal and external resources without direct authority. Defines roles and responsibilities, facilitates decisions, drives completion of actions and deliverables, resolves execution barriers, and escalates issues requiring leadership support. (20%) Manages project risks, issues, actions, decisions, changes, and stakeholder requirements. Develops mitigation and recovery plans and maintains clear accountability and due dates. (15%) Provides accurate project status, financial, milestone, risk, and benefit information through Smartsheet and approved PMO reporting tools. Prepares executive-ready updates and communicates progress, decisions, concerns, and recommended actions to sponsors, leaders, and project teams. (15%) Ensures projects follow Global Operations PMO methodology, lifecycle requirements, governance expectations, standard templates, documentation, and closeout practices. Supports project intake, prioritization, governance reviews, lessons learned, and benefits tracking as required. (10%) Leads implementation and change adoption for assigned projects, including stakeholder engagement, communication, training, readiness, transition, performance measurement, and sustainment. Applies continuous improvement and structured problem-solving practices when appropriate. (10%) The Experience, Skills, and Abilities Needed Required: Bachelor’s degree in business, operations, supply chain, engineering, project management, or a related field. Minimum 7 years’ experience in project, programs, portfolio management; PMO standards and governance; methodology, templates, and playbook development; training, coaching, reporting, and continuous improvement. Smartsheet experience, including ability to manage Control Center and develop blueprints. Proficient with Smartsheet project schedules, dashboards, reports, RAID logs, and portfolio inputs; proficient with Microsoft Office and collaboration tools. Strong business judgment, facilitation, communication, organization, collaboration, and ability to influence without direct authority. PMP certification required. Candidates not yet certified must be actively pursuing certification and successfully obtain it within one year of hire. Preferred: Experience leading global, regional, multi-site, or enterprise initiatives. Experience supporting manufacturing, supply chain, distribution, quality, engineering, operational excellence, technology implementation, or business transformation. Experience with project financials, benefits realization, resource planning, and executive governance. Change management, Lean, or Six Sigma experience preferred. Smartsheet Control Center experience is preferred. Other: Project leadership: leads complex, cross-functional projects and coordinates global, regional, functional, site, and external resources without direct authority. Project management discipline: manages scope, schedule, cost, resources, risks, issues, actions, decisions, changes, stakeholders, communications, implementation, benefits, and closeout. Governance and reporting: follows PMO lifecycle and governance requirements and provides accurate, concise, executive-ready project reporting. Problem solving and execution: identifies barriers, evaluates options, drives decisions, establishes recovery plans, and holds teams accountable for deliverables and due dates. Change and adoption: plans stakeholder engagement, communications, training, readiness, transition, adoption, and sustainment. Core competencies: business judgment, ownership, accountability, collaboration, organization, resilience, attention to detail, and clear written and verbal communication. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is a brief overview of what we offer: Market competitive pay Extensive paid time off and (9) added holidays Excellent healthcare, dental, and vision benefits Long/short term disability coverage 401(K) with company match Maternity and parental leave Additional add on benefits/discounts for programs such as pet insurance Tuition reimbursement and continued educational programs Excellent opportunities for advancement in a stable long-term career STERIS does not accept unsolicited resumes/CV's from individual recruiters or third-party recruiting agencies in response to job postings. #LI-SA2 #LI-REMOTE Pay range for this opportunity is $120,000 - $150,000. This position is eligible for annual bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Lead integrated marketing and communications strategy, grow the organization's brand and public presence, oversee teams, and advise the CEO. | Requires 10+ years in marketing, communications, or brand strategy, including team leadership, entrepreneurial leadership, and complex stakeholder management. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Marketing and Communications based in the United States. We are seeking an ambitious and experienced Director of Marketing and Communications to lead and scale an integrated marketing and communications function within a rapidly growing global organization. In this strategic leadership role, you will shape the organization's brand, public presence, and communications strategy while expanding awareness and engagement with its mission and initiatives. You will oversee multiple disciplines, including media relations, brand development, content, and marketing, empowering specialist leaders to deliver measurable results. Working closely with the CEO and senior leadership team, you will influence organizational priorities, strengthen stakeholder relationships, and guide public narratives in a complex and increasingly visible environment. You will also build high-performing teams, develop new capabilities, and create innovative initiatives to reach new audiences while maintaining the trust of existing communities. This is an opportunity to drive meaningful global impact through strategic storytelling, thoughtful leadership, and effective communications. \n Accountabilities As Director of Marketing and Communications, you will lead the organization's integrated marketing and communications strategy, develop a high-performing team, and ensure that all initiatives contribute to its broader mission and long-term objectives. Your key responsibilities will include: Build and lead a high-performing team: Recruit, coach, and develop senior leaders responsible for Media, Brand and Content, and Marketing, empowering them to build effective teams and deliver outstanding results. Define the department's organizational structure, capabilities, priorities, and performance expectations while fostering a culture of collaboration, accountability, trust, and continuous development. Develop and execute an integrated strategy: Establish an ambitious marketing and communications strategy that strengthens brand positioning, advances organizational priorities, and increases awareness and understanding of the movement and its principles. Identify opportunities to reach new audiences, develop creative campaigns and initiatives, and convert awareness and interest into meaningful engagement and action. Shape public narratives and protect organizational reputation: Guide external communications and ensure messaging is accurate, accessible, compelling, and appropriate for different audiences. Exercise independent editorial judgment, oversee high-profile communications, and manage sensitive topics, public scrutiny, and potential reputational challenges. Maintain trust and credibility with existing communities, major donors, senior leadership, and other important stakeholders. Build strategic relationships across the ecosystem: Collaborate with leaders and communications teams at aligned organizations to identify shared opportunities, coordinate initiatives where appropriate, and strengthen public understanding of the movement. Contribute to organizational leadership: Act as a strategic partner to the CEO and senior leadership team, helping shape organizational direction and ensuring communications priorities align with broader business and mission objectives. Challenge established approaches, identify opportunities to build new capabilities, and introduce innovative initiatives that increase the organization's reach and impact. Communicate strategic risks, trade-offs, and progress clearly to senior stakeholders while ensuring alignment across functions. Requirements The ideal candidate is a strategic and entrepreneurial leader with deep expertise in at least one major marketing or communications discipline and the ability to lead specialists across complementary areas. You should bring: Significant professional experience and a strong track record in at least one of the following areas: marketing, communications, media relations, or brand strategy. Broad expertise across marketing and communications disciplines, with the ability to develop integrated strategies and recruit, guide, and empower specialists with complementary skills. Substantial experience leading teams through managers or senior leaders, including coaching, developing talent, building alignment, and delivering results through others. Demonstrated experience building and scaling teams or organizational functions in startups or similarly fast-growing environments. Proven ability to attract exceptional talent, establish clear expectations, manage performance, and develop high-performing teams. Experience working in publicly visible or reputationally sensitive environments, with the judgment and composure to lead effectively under scrutiny. Strong editorial judgment and the ability to independently assess the accuracy, clarity, and appropriateness of communications across different audiences. An entrepreneurial and ambitious mindset, with the ability to challenge assumptions, develop new initiatives, operate without a predefined playbook, and translate strategic ideas into execution. Excellent stakeholder management and cross-functional collaboration skills, including the ability to keep senior leaders informed about progress, risks, and strategic trade-offs. Strong alignment with the organization's mission and core principles, together with the ability to engage thoughtfully with effective altruism's ideas, arguments, and debates. Previous employment in or long-standing membership of the effective altruism community is not required. Excellent communication, leadership, and decision-making skills, with the ability to balance strategic direction and operational execution. Additional assets that would strengthen your application: Direct experience managing crisis communications, public controversies, or significant reputational challenges. Experience leading communications strategies for mission-driven organizations, global communities, or complex multi-stakeholder environments. Ability to navigate sensitive public narratives while maintaining credibility and strong relationships with diverse audiences. Benefits International compensation adjusted from the US salary using a fixed exchange rate and converted into the candidate's local currency. Private health insurance. Flexible working hours and a fully remote working environment. Annual professional development allowance of $6,000. Annual mental health support allowance of $6,000. Extended parental leave. Ergonomic equipment to support a comfortable and productive working environment. At least 25 days of paid vacation annually, or the applicable country-specific entitlement if greater. Access to an office in Oxford, United Kingdom. Opportunities to collaborate with an international team and attend approximately 4–6 annual trips, including team retreats and international events. Full-time position with an anticipated start date of January 2027 or earlier. Inclusive working environment that welcomes candidates from diverse backgrounds and experiences. Reasonable accommodations available for candidates with disabilities throughout the recruitment process. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Own global public-sector product strategy, roadmaps, and compliance investments while leading product managers and representing the organization to government stakeholders. | Requires 12+ years of product management experience, 6+ years in government or regulated sectors, hands-on FedRAMP authorization experience, technical security expertise, and U.S. citizenship. | Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Our Team's Vision: At Illumio, our product management team thrives on visionary leadership, customer-centric innovation, and relentless execution. We tackle the most critical and complex challenge in modern cybersecurity: stopping malicious actors and containing cyber threats before lateral movement turns an attack into a widespread business catastrophe. As a product manager here, you will directly define, design, and drive the future of Zero Trust, micro-segmentation, and automated breach containment. You will work side-by-side with world-class engineers, strategic partners, and global enterprise customers to defend highly complex hybrid data centers and multi-cloud architectures. If you are eager to solve massive, distributed security problems and build resilient software that the world’s largest organizations rely on daily to safeguard their critical infrastructure, join our mission and shape a safer digital future. Your Impact: We are looking for a Director of Global Public Sector Product Management to own the strategy, portfolio, and execution of products that meet the security and compliance requirements of government customers worldwide. You will build and lead a team of product managers, set the company's public sector product vision, and serve as the senior product voice with executives, government customers, partners, and assessors. This is a hands-on leadership role for someone who has taken products through authorization and certification at scale, not just overseen the effort. You will be accountable for the path to compliance across U.S. federal, state, and local markets and across international government markets, and for turning that compliance footprint into durable revenue and competitive advantage. Strategy and Portfolio Define and own the global public sector product strategy, multi-year roadmap, and compliance investment thesis, balancing customer demand, market opportunity, cost, and risk. Make portfolio-level tradeoffs on which authorizations, certifications, and regions to pursue and in what order, building business cases for executive and board-level review. Partner with Sales, Marketing, and Finance on go-to-market, pricing, packaging, and contract vehicles for government segments, and share accountability for public sector revenue goals. Compliance Delivery Own delivery against U.S. regimes including FedRAMP, CJIS, FIPS 140-2/140-3, and Common Criteria, partnering with Engineering, Security, Legal, and third-party assessors (3PAOs, accredited labs) Ensure control requirements (NIST SP 800-53, 800-171, CJIS Security Policy, FIPS validation requirements, Protection Profiles) are translated into prioritized product requirements and engineering commitments across teams Drive architecture and deployment decisions that affect compliance, such as dedicated or sovereign environments, data residency, cryptographic module use, personnel and access restrictions, and supply chain requirements Lead the expansion of the compliance footprint internationally, sequencing regional frameworks and working with regional leaders and partners to meet them Anticipate regulatory change (for example, FedRAMP 20x and evolving cryptographic standards) and adjust strategy ahead of it Leadership and Influence Hire, develop, and lead a team of product managers and program leads, setting a high bar for craft, accountability, and customer focus Build repeatable processes that make compliance part of the product development lifecycle rather than a late-stage gate, and establish governance and metrics for the compliance program Represent the company with government authorizing officials, agency customers, industry groups, and key partners, and act as an executive sponsor on strategic accounts Influence engineering and company-wide priorities through clear communication with senior executives, and report on progress, risk, and investment return Your Toolkit: Required Qualifications Must be a US citizen; ability to obtain a U.S. government background check, CJIS fingerprint-based screening, or other clearance strongly preferred 12+ years of product management experience, including 6+ years working on products sold to government or other highly regulated customers Hands-on experience delivering products through FedRAMP authorization (agency or JAB/Program Authorization), ideally across multiple products or environments Working knowledge of CJIS Security Policy requirements and how they apply to cloud and software products serving law enforcement and criminal justice agencies Experience with FIPS 140-2/140-3 cryptographic validation and the product implications of using validated modules Experience with Common Criteria evaluations (NIAP Protection Profiles, CCEVS, or equivalent schemes) Familiarity with other applicable U.S. regimes such as NIST 800-53/800-171, StateRAMP/GovRAMP, DoD Impact Levels (SRG), CMMC, and Section 508 accessibility Demonstrated ability to translate dense regulatory and technical requirements into actionable product plans and to drive cross-functional organizations to meet them Strong technical fluency: comfortable discussing cloud architecture, encryption, identity and access management, logging, and vulnerability management with engineers and customer security teams Excellent written and verbal communication, including with government stakeholders, auditors, and C-level executives Strongly Preferred A track record of successfully shipping products that achieved FedRAMP, CJIS, FIPS, and/or Common Criteria compliance, from initial scoping through certification or authorization Experience working directly with 3PAOs, accredited testing laboratories, and government authorizing officials Experience building or scaling a public sector product line or government cloud offering, including ownership of business outcomes Experience building and managing teams across multiple geographies Additional Desired Qualifications (International) Experience with compliance regimes and requirements outside the U.S., such as: IRAP (Australia) ISMAP (Japan) ISO/IEC 27001, 27017, 27018 and related standards UK Cyber Essentials / Cyber Essentials Plus and other UK government requirements ENISA guidance and the EUCS cloud certification scheme Other regional frameworks such as C5 (Germany), SecNumCloud (France), Canadian Protected B / CCCS, and data sovereignty or residency requirements Additional nice-to-haves: relevant certifications (CISSP, CISM, CISA, CCSP, or equivalent), experience with government procurement vehicles (GSA Schedule, G-Cloud, etc.), and a background in security engineering or compliance. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. #LI-KD1 #LI-REMOTE Our Commitment Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.

Oversee web marketing from strategy through execution and optimization, coordinating teams to improve accessible online experiences, audience growth, and revenue. | Requires at least five years in web marketing, website management, or a related field, strong project management, web analytics proficiency, and the ability to turn stakeholder needs into digital strategies. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Web Marketing & Experience based remotely in the United States. Lead the development of engaging digital experiences and web campaigns that strengthen audience relationships and drive meaningful organizational impact. As Director, Web Marketing & Experience, you will help shape web strategy, optimize user journeys, and deliver high-performing digital initiatives across multiple websites and e-commerce platforms. You will translate business and stakeholder needs into actionable projects that support engagement, audience growth, and revenue objectives. Working closely with marketing, brand, communications, development, and local teams, you will ensure consistent, accessible, and effective online experiences. This role combines strategic thinking, creative execution, data analysis, and cross-functional project leadership. Your work will help expand support for an organization dedicated to helping young people and families experiencing homelessness build stable and independent futures. \n Accountabilities In this role, you will oversee web marketing initiatives from strategy and planning through execution, optimization, and reporting. Your responsibilities will include: Translate stakeholder requests into effective web experiences by assessing needs, defining project scope and requirements, and coordinating implementation with web development teams. Contribute to the development and execution of the organization's website strategy and digital roadmaps. Support multiple organizational and federation-wide websites by providing updates, technical troubleshooting, and guidance on web best practices. Conduct quality assurance reviews to ensure published web experiences align with approved campaign designs, content, brand standards, and technical requirements. Design, lead, and support web marketing campaigns by defining objectives, target audiences, user journeys, success metrics, and measurement strategies. Coordinate with digital marketing teams to ensure consistency across cross-channel campaigns. Write and edit web campaign content, including landing pages, banners, promotional components, and other digital assets. Collaborate with brand and SEO teams to ensure web content follows brand guidelines, applies digital best practices, and supports search visibility and performance. Monitor campaign performance, analyze results, and identify opportunities to improve engagement, user experience, and production processes. Prepare campaign performance summaries and post-campaign reports to support strategic decisions and organizational reporting. Manage incoming stakeholder requests and prioritize delivery plans according to organizational needs, potential impact, and deadlines. Coordinate stakeholders, content, creative assets, project requirements, and development activities to ensure initiatives remain aligned and on schedule. Requirements The ideal candidate is an experienced web marketing professional who combines strategic vision with strong execution, analytical thinking, and project management capabilities. You should be comfortable translating complex or ambiguous requests into clear plans and delivering measurable results in a fast-paced environment. Key qualifications include: At least 5 years of experience in web marketing, website management, web operations, or a closely related field. Demonstrated experience launching web campaigns that improve engagement, grow audiences or mailing lists, and contribute to revenue goals. Experience contributing to and executing website strategies and implementing digital roadmaps. Strong project management and requirements-gathering skills, with the ability to turn stakeholder requests into actionable briefs and project plans. Solid understanding of how websites contribute to the broader marketing funnel and organizational objectives. Strong knowledge of web best practices, user experience (UX), user interface (UI), and digital accessibility. Data-driven approach to decision-making, with proficiency in Google Analytics 4 (GA4), Google Tag Manager (GTM), and UTM tracking strategies. Ability to build reports and dashboards and interpret website behavioral data; experience with Data Studio is a plus. Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders. Strong attention to detail, initiative, and ability to lead projects independently with limited supervision. Preferred qualifications include: Experience with content management systems such as Drupal, WordPress, Wix, Shopify, or Squarespace. Familiarity with HTML, CSS, and JavaScript. Experience with design tools such as Figma and Adobe Creative Suite. Familiarity with behavioral analytics tools such as Hotjar. Experience with CRM and fundraising platforms. Curiosity, adaptability, and willingness to learn new tools and technologies. Benefits Annual salary range of $83,640–$95,000. Full-time, fully remote position within the United States. Opportunity to contribute to a mission-driven organization focused on ending youth homelessness and supporting young people and families. Collaborative and inclusive work environment that values diverse perspectives, employee development, and meaningful contributions. Opportunity to lead impactful digital initiatives across multiple websites and marketing channels. One annual in-person gathering in New York City in October; otherwise, the role is fully remote. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

You would analyze proprietary healthcare data and partner with marketing to publish external-facing research and thought leadership. | You need a bachelor's or master's degree in a quantitative field, at least three years in analytics or data science, proficiency in SQL, Python, or R, and experience with large datasets. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: We are looking for a Quantitative Research Manager to join our Research and Market Insights team. Your job will be to publish cutting edge analysis and thought leadership pieces using athenahealth’s proprietary data assets. These topics can include patient engagement, provider burnout, disease surveillance, and most importantly, detailed analyses of client practice operations, clinical behavior, and best practices in care delivery. But enough about us; let’s talk about you. You are an intellectually restless, motivated, team-oriented data analyst with strong programming skills and a passion for health care. You are curious and have a strong familiarity with healthcare data and experience analyzing vast quantities of data. You possess the ability and willingness to get out and talk to stakeholders, come up with creative research ideas, and run with research initiatives from beginning to end. You understand the desired outcomes for success and prioritize work accordingly. About the Team: Our Research and Market Insights group is tasked with telling compelling data stories at the highest level, developing points of view on complex and nuanced industry issues through original research, while translating those perspectives into collateral that can be used across the entirety of athenahealth’s commercial and product organizations. We are passionate about research and using our knowledge to make healthcare more accessible, high-quality, and sustainable. Essential Job Responsibilities: Use SQL, Python, R, and Excel to analyze and visualize healthcare data. Develop, create, and deploy new de-identified research datasets for analysis. Partner with our Marketing organization to turn findings into mature content for external consumption (i.e. presentations, data visualizations, reports, white papers, etc.). Identify new research topics by talking to stakeholders and staying current on the latest trends in academic journals, popular press, policy changes, etc. Develop a “trusted advisor” reputation across athenahealth. Become an expert on athenahealth’s business processes and data assets. Work closely with internal stakeholders to inform our broader research strategy. Expected Education & Experience: Bachelor’s/Master’s degree in relevant quantitative field (i.e. Data Science, Economics, Statistics, Engineering, Computer Science, Public Health, or another quantitative field). 3+ years of professional experience in data analytics, data science, machine learning, or applied data science. Proven track record conducting exploratory data analyses with large, messy datasets. Strong ability to write for technical and nontechnical audiences. Understanding of outpatient health care delivery, IT, research, and policy preferred. Strong skills in SQL, R, and/or Python and experience in cloud-based environments (AWS & Snowflake preferred). Demonstrated ability to create presentations that influence non-technical business audiences. Experience with claims and/or EHR databases strongly preferred. Demonstrated ability to manage relationships with technical and non-technical stakeholders. Expected Compensation $96,000 - $162,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Own university website strategy, content, and performance while coordinating web roadmaps, content operations, and technical enhancements with internal teams and agencies. | Requires a bachelor’s degree, at least five years in web content management, strategy, or digital marketing, and proficiency in SEO, CMS management, and cross-functional project coordination. | Manager, Web Strategy and Digital Experience Department Marketing Technology Reports To Associate Director, Marketing Technology Employment Type Full-Time Location Remote, US. Position Summary Medforth Global Healthcare Education is seeking a Manager, Web Strategy and Digital Experience to own the strategy, content and performance of the websites of St. George’s University (SGU) and Rocky Vista University (RVU). This role is a high-impact individual contributor role during a significant period of digital transformation, will be responsible for building and leading a continual web roadmap, setting clear priorities that position the website to support enrollment goals and objectives. Working closely with the Associate Director of Marketing Technology, external agencies and the broader Marketing organization, the Manager will play an active role in the day-to-day website operations, leading the content planning, web strategy, site performance and experience enhancements for the SGU and RVU web experiences. The person in this role will be tasked with delivering clear, accessible, high-performing websites that engage prospective students and support enrollment objectives. The ideal candidate has a strong background in web content strategy and management, with working knowledge of technical search engine optimization (SEO) and the ability to lead answer engine optimization (AEO). Experience in front-end web development and UX/UI design, including Figma, is valuable but not required. The Manager will collaborate with Marketing, Content, Analytics, IT, the SEO agency and other external partners to implement new digital capabilities, support content strategies and continually improve the digital student journey. This position will also play an important role in improving website performance, technical SEO, content discoverability and conversion. We are looking for a proactive problem-solver who can independently manage website priorities, make informed decisions and take projects from concept through implementation. Key Responsibilities Web strategy and roadmap • Develop and own a multi-year web roadmap for SGU and RVU that aligns with enrollment, marketing and institutional priorities • Define web strategy, goals and success measures, and report progress to senior leaders • Lead website campaign initiatives and incoming requests from requirements gathering through design, development, testing and launch, directing agency and development partners • Prioritize incoming website requests and coordinate available design and development resources • Build business cases and recommendations for new website capabilities, tools and investments • Evaluate competitor and peer institution websites for emerging design, functionality and optimization opportunities • Work with IT and Marketing Technology on content management system (CMS) enhancements, integrations and platform modernization Web content strategy and management • Serve as the content strategy lead for the website redesign, defining information architecture, content hierarchy, URL structure, metadata frameworks and navigation logic • Lead a full content audit of existing web properties, with clear recommendations on what to keep, combine, rewrite or retire • Lead large-scale content migration, restructuring and cleanup in coordination with UX, development and agency partners • Own web content strategy: what is published, where it lives, how it is written and how it is kept accurate and current • Establish content governance frameworks, including standards, ownership, taxonomy, metadata, tagging, content lifecycle and review workflows across SGU and RVU • Define content models, reusable components and page templates within the CMS to support personalization and scalable publishing, and build publishing experiences for content editors • Drive large-scale content production by coordinating subject matter experts, legal and compliance reviewers and copywriters, using editorial calendars and review workflows that keep work on deadline without sacrificing quality • Work with Marketing, Content, Recruitment and other partners on website content strategies aligned with institutional and enrollment objectives Personalization and enrollment journey content • Partner with Marketing Technology, CRM and customer data platform (CDP) teams to support personalization and audience-specific content experiences • Develop content aligned to lifecycle stages, personas, geographic audiences and behavioral segments • Build content structures and tagging that enable dynamic delivery and AI-driven personalization Search and AI visibility • Lead implementation of technical SEO best practices across site structure, templates, structured data, metadata and internal linking, in partnership with the SEO agency • Guide keyword research, on-page optimization and content gap analysis with the SEO agency • Lead answer engine optimization (AEO) and generative engine optimization (GEO) in partnership with the SEO agency and Content team, improving how SGU and RVU content is structured and discovered by AI-powered search and answer tools such as ChatGPT, Gemini, Perplexity and Google AI Overviews • Build structured content frameworks that improve machine readability, including schema markup (labels that help search engines and AI tools understand a page), FAQ structure, entity-based content and concise, authoritative answers • Keep SEO and AEO strategy unified so each reinforces the other in how content is structured, written and published • Establish ways to monitor SGU and RVU visibility in AI-generated answers, and act on the findings • Partner with the SEO agency and Content team to grow organic search visibility, traffic and content discoverability Performance, analytics and optimization • Define and own key performance measures for content, including organic traffic, search rankings, AI platform visibility, engagement and conversion • Use analytics and user behavior data to identify improvements, and support A/B testing, usability testing and conversion rate optimization (CRO) with Marketing Technology and Analytics • Monitor and improve page speed, Core Web Vitals (Google’s measures of loading speed and stability), mobile responsiveness, accessibility and overall technical health • Maintain quality assurance processes to keep content accurate, usable and high quality across the site • Prepare clear performance reports and recommendations for senior leadership, including progress on the web transformation Design and front-end development oversight • Oversee the day-to-day design, front-end development, maintenance and continuous improvement of the SGU and RVU websites, working hands-on where needed • Review and, where needed, create wireframes, page designs and prototypes in Figma • Maintain a scalable design system and consistent UX/UI standards across web properties • Use version control and collaborative development workflows to maintain code quality and consistency • Continuously improve navigation, usability and the prospective student journey Website operations and partner management • Manage website operations, enhancements and development priorities across SGU and RVU • Plan and coordinate projects, including timelines, technical requirements, resources, quality assurance and deployment • Serve as the primary day-to-day contact for website strategy, design, development and technical optimization • Manage third-party agencies and development partners, including project deliverables, timelines and quality of work • Maintain website development standards, documentation, code review practices, quality assurance and release processes • Coordinate website quality assurance, production deployments, issue triage and post-launch validation with internal and external technical partners • Ensure implementations meet accessibility, privacy, security, brand and organizational standards Cross-functional collaboration • Work with Marketing, Content, Recruitment, Admissions, Analytics, IT and Marketing Technology to deliver effective digital experiences • Translate stakeholder needs into clear priorities and actionable requirements, and provide guidance to internal teams and partners • Communicate project status, recommendations and improvement opportunities, and look for ways to streamline workflows Required Qualifications • Bachelor’s degree in Marketing, Communications, Digital Media, Web Development, Web Design, Computer Science, UX/UI Design or a related field, or equivalent professional experience • 5 or more years of experience in web content management, web strategy, SEO or digital marketing, preferably within a marketing or digital experience organization • Demonstrated experience leading or contributing significantly to a website redesign or large-scale digital transformation • Demonstrated experience building and carrying out a web strategy or roadmap • Strong experience in web content strategy, including content audits, information architecture, content modeling and governance at scale • Strong command of SEO fundamentals, including on-page optimization, technical SEO, keyword strategy, internal linking and structured data (schema markup) • Working knowledge of answer engine optimization (AEO), including how AI-powered search and answer tools discover and cite website content, and the ability to lead an AEO program • Experience managing websites with enterprise-level content management systems • Proficiency with tools such as Google Search Console, Google Analytics 4 (GA4), SEMrush or Ahrefs, and AI search visibility platforms such as Profound, and using data to inform improvements • Understanding of web accessibility standards (WCAG), Core Web Vitals and website performance basics • Understanding of UX/UI design principles, usability and how websites are designed and built • Experience partnering with UX, development and agency partners and internal teams, and managing website projects through design, development, testing and deployment • Strong project coordination skills, with a track record of driving cross-functional initiatives without formal authority • Exceptional written communication and editorial judgment, with the ability to write and edit with confidence • Strong problem-solving and organizational skills, and the ability to independently manage priorities and deliver high-quality work Preferred Qualifications • Hands-on proficiency with wireframing, interface design, interactive prototyping and design collaboration • Proficiency in HTML, CSS, JavaScript, responsive design and mobile-first development practices • Experience using Git or comparable version control and working within structured development, testing and release workflows • Working knowledge of React, modern JavaScript frameworks and component-based web development. • Experience developing reusable CMS components, design systems and scalable website templates. • Experience with enterprise CMS or digital experience platforms. • Familiarity with headless or hybrid CMS architectures • Experience applying AEO and generative engine optimization (GEO) practices or other emerging AI-powered search optimization approaches • Experience with A/B testing or personalization platforms, and supporting usability testing and conversion rate optimization (CRO) • Familiarity with behavioral analytics, heatmapping and session replay tools • Experience with Google Tag Manager or other web analytics and optimization tools • Experience or familiarity with customer data platforms (CDPs), CRM and marketing automation systems and web personalization technologies, including how they integrate with CMS and digital experience platforms • Experience supporting CMS migrations or digital modernization initiatives • Experience managing complex, multi-site or global websites • Familiarity with privacy regulations, digital governance and accessibility compliance requirements • Experience in higher education, enrollment marketing, healthcare, B2B or another regulated or complex customer journey environment • Portfolio or work samples demonstrating personally completed UX/UI designs and front-end development projects Key Competencies • Strategic thinking: connects website priorities to enrollment and institutional goals and turns them into a clear roadmap • Content leadership: sets standards for quality, accuracy and consistency across multiple sites and contributors • Ownership and accountability: takes responsibility for website quality, priorities and successful project delivery • Technical fluency: understands web design and front-end development well enough to guide partners and review their work • Problem solving: proactively identifies content, usability and performance issues and develops effective solutions • Data-driven optimization: uses analytics, testing and user insights to recommend meaningful improvements • Collaboration and communication: partners effectively with technical and nontechnical colleagues • Adaptability: stays current with evolving web technologies, search trends and AI-powered discovery The anticipated salary range for this position is $100,000–$120,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law. USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.