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Lead strategic enterprise customer relationships to drive adoption, value realization, and revenue growth while coordinating internal teams. | Requires at least seven years in customer success, program management, or solution consulting in complex enterprises, plus technical location-technology expertise and public-sector defense procurement knowledge. | Customer Success is a growing capability at TomTom, bringing pre-sales and post-sales together around the customer with adoption, value and growth as its focus. In this role, you will help define what excellent enterprise customer success looks like, strengthen how TomTom works across teams and regions, and build durable partnerships that expand the use of our location technology Enterprise customers depend on reliable location technology to run critical products, services and operations. Our maps, traffic, routing, navigation, APIs and software development kits help them solve complex location challenges, and your job is to ensure that technology delivers measurable value from the first discovery conversation through adoption, expansion and renewal You lead one or more of TomTom's most strategic enterprise relationships, often spanning multiple business units, use cases and regions. Together with the account manager, you own the customer's success, retention and long-term revenue growth. You are the account manager's counterpart for everything beyond the commercial deal: whether our capabilities fit the customer's business problem, whether the solution can be delivered as promised, whether it is adopted, and where TomTom can create value next. You connect the customer's business and technical leaders with TomTom's product, engineering, delivery, support and Partner Commercial Growth teams, creating one coordinated experience across the full relationship You do not run the delivery project; the responsible program or delivery manager owns the committed scope and schedule. You do not carry a direct sales quota, but you are expected to influence and help deliver revenue growth within the customers you lead. Success is measured through customer outcomes, adoption, retention, qualified expansion pipeline, revenue growth influence, predictable execution, executive alignment and customer trust. You are accountable for moving the customer relationship forward, even when you do not directly own every contributing team \n What you'll need A strong technical and business foundation, gained through a relevant degree or equivalent experience, with practical familiarity in location technology, mapping, traffic, routing, geospatial platforms, APIs, cloud services or enterprise software Knowledge of public sector and defense customer needs, including mission-critical operations, government procurement, security and compliance requirements, data sovereignty, interoperability, accessibility, long acquisition cycles and the need to work across agencies, programs, integrators and partners Seven years or more working with complex enterprise customers in customer success, program management, solution consulting, product management, pre-sales or a related role, including responsibility for a customer journey from discovery through operational use A record of growing a strategic account, improving adoption or helping win an enterprise program as the customer and technical lead alongside Sales. You can explain the customer problem, your role, the measurable outcome and what changed because of your work Fluent English, with strong written, presentation and executive communication skills. Additional languages are an advantage for global accounts Credibility with technical and business audiences. You can work with architects and developers, advise program and product leaders, and engage procurement and executives with clear, practical recommendations Business acumen: you understand how location technology creates operational, product and commercial value, and you explain it in the customer's language Leadership without a reporting line: you align account teams, product groups, delivery teams, support functions and partners around one plan, using evidence, preparation and clear ownership Strong judgment, autonomy and comfort with change. You can prioritize across competing customer needs, surface risk early and stay effective in an evolving organization Willingness to travel as needed for customer meetings, workshops, executive reviews and internal planning What you'll do Lead the customer relationship on our side: create one success plan across pre-sales, onboarding, adoption, operations and expansion, with clear outcomes, owners, risks and next steps Build the account and success plan with the account manager: understand the customer's strategy, identify priority business outcomes and use cases, map whitespace across business units and regions, and define the revenue opportunities we will pursue together. You lead the customer, solution and adoption side of growth; the account manager leads the commercial close Create the next conversation before the customer asks: bring TomTom's product roadmaps, partner capabilities and new offerings to the customer as relevant proposals, run executive and strategic business reviews, and turn customer insights into qualified opportunities with clear value, sponsorship and next steps Know the customer's business, organization, technology environment and constraints better than anyone at TomTom, and translate those insights into decisions and actions our product and delivery teams can take Shape the solution with product, engineering and delivery teams before commitments are made, ensuring that scope, outcomes, dependencies, security needs and delivery capacity are understood Be the customer's trusted adviser after launch: monitor adoption, usage, service performance and support trends; explain the business impact; and guide the customer toward the right product, release or operating approach Identify change early. When the customer's priorities, architecture, procurement plan or launch approach shifts, turn it into a clear decision, change request or recovery plan before it becomes a surprise Grow revenue within existing customers through measurable adoption, value realization, retention, cross-sell and expansion. Build a qualified growth pipeline from demonstrated customer needs, usage insights, new use cases and access to additional business units, products and regions Act as a business development partner for the account: work with the Partner Commercial Growth team, account management and strategic partners to shape joint value propositions, open new customer conversations, qualify opportunities and create practical paths from early interest to commercial growth Build relationships at every level, from hands-on technical teams to business owners, procurement leaders and executives, and serve as the trusted point of coordination when the customer is unsure where to turn \n

Lead Diagnostics IT strategy by translating business priorities and technology trends into roadmaps, operating-model design, and cross-functional transformation initiatives. | Requires a bachelor’s degree and 5–8+ years in IT strategy, technology consulting, or enterprise transformation, with strong analytical and senior-stakeholder communication skills. | Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Senior IT Strategy Manager supports the development and execution of the Diagnostics IT strategy by leading strategic assessments, operating model initiatives, and transformation measures. Combines structured problem solving, stakeholder alignment, and business-focused recommendations to drive technology decisions and value realization across IT. Apply now for the position of Senior IT Strategy Manager and help shape and execute the Diagnostics IT strategy. You’ll turn business priorities and technology trends into strategic direction, operating model improvements, and measurable value—across technology assessments, transformation, cost optimization, and innovation. Your role: Lead the development, refinement, and execution of the Diagnostics IT strategy, translating business priorities and technology trends into strategic initiatives, roadmaps, and innovation opportunities. Own short-cycle strategic assessments, typically spanning several weeks, to evaluate business needs, technology options, and solution alternatives across CRM, service, enterprise platforms, digital capabilities, AI, and automation. Frame complex, ambiguous questions; lead fact-based analyses; and deliver clear recommendations supported by evaluation criteria, business cases, and decision frameworks. Shape the evolution of the IT target operating model, including capabilities, roles, governance, sourcing, delivery footprint, and organizational interfaces. Drive strategic measures from concept through implementation, including cost optimization, operating model improvement, capability development, and innovation. Build alignment with senior business and IT leaders, enterprise architecture, finance, procurement, and external partners on requirements, options, and outcomes. Develop concise, management-ready decision materials and present complex strategic and technology topics to senior stakeholders and governance bodies. Lead cross-functional workstreams and coordinate internal and external experts, ensuring high-quality analysis, clear deliverables, disciplined execution, and effective stakeholder engagement. Strengthen IT strategy methods, templates, market intelligence, and repeatable assessment approaches, promoting structured problem solving and measurable value realization. Your expertise: Bachelor’s degree or equivalent experience is required; a degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field is preferred. 5-8+ years of experience in IT strategy, technology consulting, enterprise transformation, operating model design, or a comparable strategic IT role in a complex enterprise environment. Proven experience structuring and delivering strategic assessments, technology or platform evaluations, business cases, or transformation initiatives with tangible recommendations. Strong understanding of enterprise IT landscapes, technology platforms, operating models, sourcing approaches, and the interaction between business processes, applications, data, and infrastructure. Strong analytical and conceptual problem-solving skills, with the ability to break down ambiguous questions, synthesize quantitative and qualitative information, and develop fact-based conclusions. Experience with target operating model design, organizational or capability development, cost optimization, innovation management, or strategic roadmap development is preferred. Ability to manage defined workstreams or smaller strategic projects independently, while effectively involving subject-matter experts and escalating key decisions when required. Excellent communication and presentation skills, with the ability to create clear executive narratives and communicate complex topics to both technical and non-technical stakeholders. Strong collaboration and stakeholder management skills, with the ability to build alignment across business, IT, and external partners in a global and cross-functional environment. Experience in consulting-style working methods, including hypothesis-driven analysis, structured problem solving, market research, and development of management-ready deliverables, is preferred. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $190,460 - $261,877 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Lead strategy, administration, and product ownership for Customer Success technologies and Agentic AI, including workflow automation and RPA. | Requires a technical bachelor's degree, 10+ years in CS Operations or enterprise business systems, 3+ years of direct people management, and demonstrated platform administration and AI initiative deployment. | Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: The Director, Customer Success Technology & AI Operations serves as the executive platform administrator and product owner for all technologies, automated workflows, and Agentic AI frameworks supporting the Customer Success organization at ModMed. Operating at the intersection of enterprise business systems, AI engineering, and CS operational strategy, this role provides end-to-end governance over core CS platforms (including CRM, CSM software, Contact Center, PSA, LMS, and voice/AI engines) while establishing a cohesive strategy for RPA and tailored automation. Furthermore, the position serves as the primary Product Owner for flagship CS AI initiatives, driving agentic AI adoption, digitally led implementation frameworks, automated data conversions, and next-generation workflow orchestration to dramatically enhance customer value and operational velocity. Primary Duties & Responsibilities Product Ownership of CS AI & Agentic Capabilities: Serve as executive Product Owner for high-impact Customer Success AI initiatives, with a core focus on architecting and deploying Agentic AI solutions. Lead product strategy, roadmap definition, user story mapping, and deployment for digitally led client implementation/onboarding programs, automated data conversion engines, and intelligent customer journey touchpoints. Evaluate emerging AI model capabilities to embed autonomous agents directly into daily CS workflows. Centralized CS Tech Stack Governance & Day-to-Day Administration: Oversee centralized ecosystem management and hands-on system administration for all primary CS applications—including enterprise CRM, Customer Success platforms, Contact Center systems, Voice AI tools, Professional Services/Project Management software, and Learning Management Systems (LMS). Establish global administration rules, maintain pristine data architecture and hygiene, oversee vendor management, and guarantee high availability and integration integrity across all connected environments. Workflow Automation, RPA & AI Architecture Strategy: Design and execute a unified, cohesive operational strategy incorporating Robotic Process Automation (RPA), custom workflow automation, and embedded AI across the CS toolchain. Systematically audit manual operational touchpoints to build automated data pipelines, cross-tool triggers, and custom event handlers that maximize team efficiency and eliminate structural friction. Cross-Functional Strategic Alignment & IT Demand Management: Act as the key technical anchor and liaison bridging CS business strategies with central IT, Enterprise Applications, Data Engineering, and InfoSec teams. Translate complex business requirements and customer journey blueprints into rigorous technical specifications, ensuring security compliance, robust data governance, and strategic alignment during enterprise Program Increment (PI) planning. Partner closely with the CS R&A Team to ensure alignment on data flows from the tech stack to Databricks for reporting purposes, coordinating with system admins when modifying data structures to prevent reporting outages and maintain proactive alignment across analytics. Technical Leadership & Operations Management: Direct and mentor a dedicated team of System Administrators, Business Analysts, and AI/Automation Engineers. Establish agile sprint discipline, code and configuration standards, peer testing protocols, and continuous development practices to accelerate feature delivery while promoting technical upskilling across the squad. Requirements & Qualifications Bachelors Degree in Computer Science, Information Systems, Software Engineering, Business Analytics, or related technical field. Master's Degree (MBA, MS in Information Systems, or Software Engineering) strongly preferred. 10+ years of progressive technical experience in CS Operations, RevOps, or Enterprise Business Systems. Minimum 3+ years of direct people management experience overseeing technical personnel (System Admins, Analysts, Developers). Demonstrated experience in platform administration across key CS tools (CRM, Customer Success platforms, Contact Center, PSA, LMS). Proven Product Ownership experience launching AI initiatives, custom automated playbooks, and RPA solutions. Hands-on expertise with agentic AI frameworks, automated workflow design, and generative AI integrations. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Lead workforce capacity planning and staffing forecasts, translating operational data into staffing and financial recommendations for business leaders. | Requires a bachelor’s degree and at least four years of business, analytics, or IT experience, with Excel, SQL, and Power BI proficiency preferred. | Position Purpose: The Manager, Business Insights leads workforce capacity planning and staffing forecast initiatives that support operational performance and enterprise objectives. This role develops and manages staffing models using historical volume, membership forecasts, productivity, processing times, and other operational data to determine workforce needs across markets and lines of business. The Manager partners with business leaders to translate complex data into clear staffing and financial recommendations, influence workforce decisions, and help ensure teams are appropriately staffed to meet business and regulatory requirements. This individual works across Analytics, Finance, Strategy, Information Technology, and operational business areas. Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Highly Preferred Skills and Experiences: Workforce capacity planning, workforce modeling, or staffing forecast experience is highly preferred. Advanced Excel skills are highly preferred. Experience using Power BI as a data source and SQL to connect or integrate data with Excel is highly desirable. Strong analytical judgment and critical thinking are strongly preferred, including the ability to translate complex data into clear staffing and financial recommendations. Lead the planning and execution of enterprise-wide analytics projects and strategic initiatives, including workforce capacity planning and staffing forecast initiatives, translating business goals into actionable solutions. Partner cross-functionally at all levels of the organization and communicate findings and insights to non-technical business partners. Independently engage with business leaders to understand market-specific business needs, evaluate staffing and capacity requirements, and align analytic capabilities with strategic objectives. Facilitate cross-team project collaboration between state-based health plans and business units. Research key business problems and proactively identify potential enterprise solutions. Provide product ownership support for deployment and adoption of analytic tools and technology. Support analytics organizational performance management by monitoring SLAs, customer satisfaction, staffing trends, and workforce capacity indicators. Education/Experience: Bachelor’s degree in business, computer science or IT, healthcare administration, statistics, or related field. 4+ years of experience in general business, analytics or IT. Healthcare or consulting organization experience preferred. Experience in technology product ownership, development, deployment, and user adoption preferred. Working knowledge of analytical tools, including PowerBI, Tableau, Alteryx, SAS, or related tools preferred. Experience in organizational performance management, continuous improvement and customer feedback mechanisms, or change management preferred. Experience in communication and change management, learning and development, or human resources preferred. By applying to this requisition, you acknowledge and understand that you may be considered for other job opportunities for which Centene believes you may be qualified. Pay Range: $87,700.00 - $157,800.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Own the global sales operating framework, including core processes, territory management, and rules of engagement, while coordinating with sales leadership and GTM systems to improve consistency, data accuracy, and workflows. | Requires 8+ years in revenue or sales operations, ideally in high-growth B2B SaaS, with strong Salesforce, data standards, and process leadership skills. | Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. About the Team Revenue Strategy & Operations is the team behind how Horizon3's go-to-market organization is planned, run and measured. We own budgeting and headcount planning, quota and compensation, territory planning and management (accounts, opportunities, leads and routing), goals for pipeline and performance, forecasting, performance management, and the operating process the sales organization runs on. Regional partners carry that scope for their sales leaders in AMER, EMEA and APJ. Global Centers of Excellence set the standards they all run on. This role is the Core Operations center of excellence: the operating process, the territory and change management standards, and the data the whole organization runs on. About the Role We are hiring a Staff Revenue Strategy & Operations Manager to own how our global Sales organization operates: the core processes, the rules of engagement, and the way territory and org changes are managed and tracked. The goal is one standard across every region, with systems that match what the field is actually doing. You will work with Sales leadership, the regional Revenue Strategy & Operations partners and GTM Systems. The regional partners own the relationship with each sales leader. GTM Systems builds and runs the tools. You own the process in between, and you make sure it gets done. This is a hands-on individual contributor role for someone who likes fixing how things work and keeping them fixed while the company doubles. What You'll Do Operating framework: Own how the global Sales organization runs day to day: core processes, territory management, change management and cross-functional hand-offs. Find where teams lose time or consistency and fix it. Rules of engagement: Own the global rules of engagement and sales process standards across direct, channel, MSSP and all regions. Keep them documented, current and consistently applied. Territory and change management: Run it as one global process. Track every new hire, org move, territory change and account reassignment in one place, and make sure each lands the same way in Salesforce, Gong, the roster and reporting. Process design: Map how work actually gets done, find where processes and systems create friction, and redesign what is broken. Write clear requirements for GTM Systems, prioritize the queue, and confirm that what gets built matches what the business needs. Data quality and standards: Set and hold standards for data quality, process adherence and documentation. Define what accurate means for account and pipeline data, run the recurring hygiene checks, and build the scorecards leaders use to see operational health. Metrics and pipeline accuracy: Partner with Planning and Analytics to standardize sales performance metrics, and make sure the data and systems behind them support pipeline accuracy. Operating partner: Be the operating partner to Sales leadership on how the organization runs. Work with the regional partners to keep every region on the same standards, including when new sales motions and org changes roll out. Execution: Run the team's operating rhythm, drive cross-regional execution, and own the operational work that belongs to the company rather than to one region. Make sure it gets done. What We Look For 8+ years of experience in Revenue Operations, Sales Operations, Sales Strategy & Operations or a related GTM operations function, ideally in a high-growth B2B SaaS environment, with global or multi-region scope. Sales operations expertise: You understand how sales organizations run day to day, including territory management, account ownership and routing, rules of engagement, hand-offs, pipeline management, forecasting inputs and funnel conversion. Systems and data fluency: You know Salesforce and the adjacent GTM stack well enough to connect business requirements, workflows, data and systems, spot where a system no longer matches the process, and write requirements a systems team can build from. Analytical and operational rigor: You have set standards for data quality and process adherence, built the scorecards leaders use to check operational health, and you notice when the field and the systems drift apart. Change and process leadership: You have redesigned inefficient processes and driven adoption of new workflows and ways of working across teams and regions. Execution: You finish things. You run a backlog of global work, keep it moving and close items instead of letting them drift. What Success Looks Like One set of rules of engagement and process standards used in every region. Every new hire, org move and territory change tracked in one place and reflected consistently across systems and reporting. Data quality standards for account and pipeline data defined and met. GTM Systems builds from clear, prioritized requirements. Cross-regional work has a named owner and gets done. Perks of Horizon3 Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. Compensation and Values At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. In accordance with various State’s transparency regulations, we provide the following salary range information for this position: Base salary range: $170,000-$210,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. You Belong Here Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Application Note In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Oversee operational efficiency and lead cross-functional strategic initiatives and process improvements to achieve organizational objectives. | Requires significant strategic operations and leadership experience, strong analytical skills, and the ability to manage complex projects. | About Team / Role This role leads complex, high-impact strategic projects, operational transformations, and technology-enabled initiatives across Health, Corporate Payments, and Mobility. The role manages advanced initiatives from definition through implementation and stabilization, often spanning multiple business lines, operational functions, systems, and cross-functional stakeholders. Operating with a high degree of autonomy, the Strategic Operations Lead translates complex or ambiguous business needs into structured programs of work, establishes governance and accountability, manages significant risks and dependencies, and drives decisions necessary to achieve intended business outcomes. The role combines advanced project management and operational expertise to identify and lead opportunities to simplify, standardize, automate, redesign, or eliminate inefficient processes. This role also advances AI and automation capabilities across the organization by identifying high-value opportunities, leading complex implementations, and ensuring measurable and sustainable business benefits. How You'll Make an Impact PROJECT MANAGEMENT & DELIVERY Lead complex, high-impact projects and operational transformations, including initiatives spanning multiple business lines, functions, systems, or workstreams, from definition through implementation and stabilization. Translate ambiguous or evolving business needs into clear scope, objectives, deliverables, governance, resource requirements, dependencies, and measurable outcomes. Establish and lead project governance, executive reporting, decision management, and risk and issue escalation appropriate to the complexity and impact of assigned initiatives. Coordinate cross-functional teams and senior stakeholders, establishing clear ownership and driving decisions where priorities, requirements, or accountabilities conflict. Anticipate and manage significant risks, dependencies, resource constraints, and downstream impacts, developing recommendations and corrective actions when project health is at risk. Ensure operational requirements, financial and operational controls, capacity, business continuity, training, documentation, and implementation readiness are addressed before launch. Lead implementation and stabilization and validate that intended outcomes, sustainable business ownership, and appropriate performance measures are established. PROCESS IMPROVEMENT & OPERATIONAL TRANSFORMATION Lead complex process improvement and operating-model initiatives spanning multiple teams, business lines, systems, or functional boundaries. Analyze workflows, data, financial exposure, operational incidents, control findings, and stakeholder feedback to identify systemic issues and root causes. Design and implement future-state processes that improve capacity, quality, service, controls, risk management, and scalability. Identify opportunities to standardize or consolidate processes across business lines where common solutions can reduce fragmentation, duplication, and manual effort. Establish measurable business outcomes and validate that expected operational, financial, capacity, risk, and service benefits are realized. AI, AUTOMATION & TECHNOLOGY ENABLEMENT Identify and lead high-value opportunities to apply AI, automation, analytics, and technology across business lines to reduce manual effort, improve accuracy and risk detection, increase capacity, and strengthen management visibility. Partner with operational leaders, Product, Technology, and automation resources to translate complex business problems into scalable technology-enabled solutions. Lead complex automation initiatives through requirements, prioritization, testing, implementation, controls, adoption, and stabilization. Challenge existing processes before automation to ensure technology supports effective future-state workflows rather than replicating inefficient manual activity. Establish measurable outcomes automation initiatives, including capacity released, financial benefit, quality and service improvement, risk reduction, and control effectiveness. Ensure appropriate human oversight, data handling, controls, governance, and sustainable operational ownership are incorporated into AI and automation solutions. PORTFOLIO, PRIORITIZATION & GOVERNANCE Maintain visibility across assigned strategic projects, transformation initiatives, and technology-enabled work and identify dependencies or conflicts across the portfolio. Partner with leadership to evaluate and prioritize initiatives based on strategic alignment, business impact, risk, resource requirements, dependencies, and expected return. Provide leadership with clear recommendations when competing priorities, capacity constraints, risks, or dependencies require trade-off decisions. Establish reporting that provides concise visibility into project health, milestones, risks, decisions, dependencies, benefits, and outcomes. Identify patterns across projects and operational issues that indicate broader systemic risks or improvement opportunities. STAKEHOLDER & CROSS-FUNCTIONAL LEADERSHIP Build effective partnerships across Health, Corporate Payments, Mobility, Product, Technology, Finance, Risk, Compliance, Commercial, and other functions required to deliver complex initiatives. Lead cross-functional working sessions, governance forums, and executive discussions that drive decisions, resolve barriers, and maintain accountability. Translate complex operational, technical, financial, and project information into clear options and recommendations for senior leadership. Influence senior stakeholders without direct authority and navigate competing business priorities, requirements, and perspectives to advance organizational objectives. Establish clear ownership, decision rights, handoffs, and escalation paths for initiatives spanning multiple organizations. Serve as a senior project-management resource, providing guidance and structured problem-solving support on complex initiatives and project delivery practices. These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities. Experience You'll Bring Bachelor's degree in Business Administration, Operations, Project Management, Information Systems, Finance, or a related field, or an equivalent combination of education and relevant work experience. Typically 6+ years of progressive experience in project management, business operations, process improvement, technology implementation, or related disciplines. Demonstrated experience leading complex, cross-functional projects involving multiple workstreams, systems, business functions, or senior stakeholders. Demonstrated ability to operate independently in ambiguous environments, establish structure, and drive complex initiatives from definition through implementation and stabilization. Advanced analytical, critical-thinking, and root-cause-analysis skills with demonstrated ability to solve complex operational and business problems. Demonstrated ability to manage significant risks, dependencies, competing priorities, and organizational constraints. Strong business and operational acumen with the ability to understand financial, operational, technology, and control implications of proposed solutions. Demonstrated ability to influence senior stakeholders without direct authority and drive decisions across organizational boundaries. Strong written and verbal communication skills with the ability to translate complex information into clear recommendations for senior leadership. Demonstrated experience leading process improvement, AI, automation, analytics, or technology-enabled transformation. Must successfully pass a background investigation. PMP, Lean, Six Sigma, or comparable project/process-improvement certification. Experience managing cross-functional projects within payments, financial services, financial operations, risk operations, or another controlled environment. Experience developing business cases, benefit estimates, capacity models, or return-on-investment analysis. Experience with Jira, Monday.com, Salesforce, Power BI, Tableau, or comparable project, workflow, and analytics platforms. Experience working with Product and Technology teams and within SOX, SOC, regulatory, or comparable control environments. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $85,800.00 - $108,300.00

Lead knowledge-engineering strategy and teams, build knowledge graphs for AI agents and customer service, and drive business development and governance. | Requires a bachelor’s degree, 10+ years in data, AI, or information architecture, 6+ years in knowledge graphs and semantic technologies, leadership in customer-service transformation, and sales experience. | Who we are: Accenture Song Service helps leading brands turn customer interactions into an engine for growth, moving service beyond a cost center to something that builds trust, loyalty, and share of wallet. Our Service practice works end to end: we shape the vision and strategy for the service function and help clients implement and run it, innovate the products and services customers rely on, equip client customer service and customer experience teams with the right technology and talent, and turn customer data into insights that strengthen client’s relationship with their customers. Service AI & Data puts AI at the heart of this work. We help clients reinvent how they serve their customers and support their people: conversational AI and AI agents that resolve customer needs across voice, chat, and messaging; and copilots that help service agents and field teams do their best work. All of this frontline work is powered by a trusted knowledge base that provides the right information, processes, and systems for every interaction. We also build the data foundations, data lakes, reporting, and analytics agents that turn every interaction into insight. The strategies we shape and the experiences we design are delivered into production at enterprise scale. Who you are: A Knowledge Engineering leader who is ready to turn our clients' customer service knowledge into a strategic asset. You lead the complete knowledge engineering scope on our most strategic and complex service programs, building a single, trusted source of truth for service knowledge that grounds AI agents, supports service agents, and gives customers consistent answers across every channel. You set strategy and architecture end to end, from ontologies and knowledge graphs to the governance that keeps knowledge accurate as products, policies, and customer needs change. You are a confident client partner and team leader with deep experience managing senior stakeholder relationships. You will need to inspire and challenge a design, unblock a team, and tell a client the hard truth about what it takes to get AI into production. You develop knowledge engineers into leaders, define what staying at the forefront means for the discipline, and form clear points of view that help clients navigate how AI is reshaping customer service. The work: In this role you will have accountability across three dimensions: Client Delivery: Oversee knowledge engineering across multiple programs, providing technical direction and quality oversight while maintaining accountability for delivery health, team performance, and measurable outcomes such as answer accuracy, first-contact resolution, handle time, and knowledge reuse. Stay connected to the work: inspire and challenge your teams' designs, unblock delivery when it stalls, and give clients a candid view of what it takes to get AI into production. Own the strategy and architecture for a single source of truth for service knowledge, consolidating knowledge bases, documents, product and policy data, and case history into a governed knowledge graph and semantic layer. Set the standards for how service ontologies and taxonomies are designed, evaluated, and maintained across programs. Make knowledge the trusted foundation for AI, defining how it grounds virtual agents, agent-assist copilots, and analytics agents, in partnership with AI Solution Engineering and Enterprise AI Architecture leaders. Establish knowledge governance and operating models with clients, including ownership, review cycles, content lifecycle, access rules, and feedback loops that turn knowledge gaps found in service interactions into new content. Shape knowledge around how customers and service agents actually look for answers, translating customer experience journeys and conversation designs into knowledge structures that support them. Business Development: Lead Accenture sales and pre-sales efforts, shaping service knowledge and data transformation programs that turn one project into a lasting partnership. Make and defend the business case for the semantic layer and knowledge graph solution at the executive level, connecting knowledge quality to service outcomes and cost-to-serve. Develop trusted-advisor relationships with senior client stakeholders, including service, customer experience, and knowledge management leaders. Drive thought leadership on knowledge as the foundation for AI in customer service, positioning Song as a credible and compelling voice in the industry. People & Practice Development: Lead, coach, and grow teams of knowledge engineers, helping them grow their technical depth, leadership skills, and client acumen so they can step up as workstream and program owners. Build inclusive, high-performing teams where practitioners are supported, challenged, and able to grow into stronger leaders over time. Lead the creation of reusable assets that advance the discipline beyond any single engagement, such as service ontologies, knowledge models, curation pipelines, and accelerators. Bring AI-augmented delivery into your teams, applying AI tooling across story grooming, solutioning, testing and triage, and development to raise speed and quality. Here's what you'll need: Minimum 6 years of experience with knowledge graph and semantic technologies (RDF, SPARQL, LPG, SHACL), as part of 10+ years in data, AI, search, or information architecture. Minimum 6 years of experience in schema design, ontology management, and knowledge graph curation. Minimum 4 years designing and developing knowledge graph solutions and graph-based ML models (functional and technical). Minimum 3 years of experience with end-to-end data pipeline implementations for AI applications (especially LLMs), with hands-on design and configuration. Minimum 6 years of experience with relational databases, object stores, graph databases (Stardog, Neo4j, Amazon Neptune), and vector databases. Minimum of 5 years experience leading knowledge, data, or AI transformation in customer service, contact center, or customer experience, with a working understanding of service metrics such as containment, first-contact resolution, average handle time, CSAT, and cost-to-serve, and how knowledge quality moves them. Minimum 6 years of managerial experience leading people, with the ability to explain the value of the semantic layer and knowledge graphs to senior business and technology stakeholders, and a proven track record in sales and/or pre-sales, delivering data transformation programs, and developing teams. Bachelor's degree or equivalent (12 years working experience). Bonus points if you have: Experience with service knowledge management platforms such as Salesforce Knowledge, ServiceNow Knowledge Management, eGain, or Zendesk. Experience establishing Knowledge-Centered Service (KCS) or similar knowledge management practices at enterprise scale. Experience with GraphRAG or other knowledge-grounded retrieval for AI agents. Practical experience with NLP and/or search techniques, prompt engineering, and LLMs for enterprise-scale applications. 5+ years of hands-on experience with cloud platforms (AWS, Azure, Google Cloud). 5+ years of experience in Python, with frameworks such as TensorFlow or PyTorch and tools for building ETL pipelines, such as Apache NiFi or Airflow. Broad experience in diverse ML techniques and agentic systems. External client-facing consulting experience. Ph.D. in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field. You contribute to external thought leadership, such as publishing POVs, speaking at events, or representing the practice in the broader AI community. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 1/31/2027. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $132,500 to $338,300 Colorado $132,500 to $292,200 Connecticut $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maine $112,900 to $249,000 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York $122,700 to $338,300 New Jersey $141,100 to $338,300 Ohio $122,700 to $270,600 Virginia $122,700 to $311,200 Washington $141,100 to $311,200 #LI-NA About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

You would lead and coach a sales team, drive sales results, and coordinate forecasts, budgets, and advertising programs to grow brand awareness and profitability. | The role requires at least three years of sales leadership in wholesale distribution or specialty sports, plus a bachelor's degree and strong analytical, negotiation, and organizational skills. | Director of Market Development - Southeast Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. Join us in making the world a better place through the power of bicycles and build your dream career at the same time! Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. No matter where you begin with the company, you get to decide where you want to go whether it’s marketing, finance, product development, sales, or an international assignment. Join us in making the world a better place through the power of bicycles and build your dream career at the same time! But we can’t do it without you. Specialized is looking to hire a Director of Market Development. HOW YOU’LL MAKE A DIFFERENCE Drive success by developing sales results by implementing structure, strategy, and policies with your team Partner with cross-functional teams to finalize sales forecasts, revise selling prices, establish and track yearly expense budgets and develop advertising/promo programs Develop brand awareness by contacting key accounts and prospects to establish relationships Report on progress and collaborate with leadership on how to overcome road blocks Maintain control of salary, commission programs, and sales incentives for your team Provide leadership, training, and continual guidance for each team member Coach your team to succeed by developing their talent through education Collaborate to identify the areas of blocked business and develop strategy to optimize the business Develop individualized account management approaches for each teammate and communicate various goals to measure success – revenue, calls per day, merchandising, product penetration, etc. Travel regularly within assigned territories to stay informed of field conditions and competitors’ activities WHAT YOU NEED TO WIN Located in the Southeast US Direct sales experience in a wholesale distribution environment with knowledge of a specialty sports industry, including 3+ years of sales leadership Track-record of creating innovative strategies that maximize sales, profitability and service, while aligning with overarching branding and goals Stellar negotiation skills with a proven sales ability Exceptional analytical skills with the ability to find creative solutions Strong organization and time-management skills, with the capability to manage multiple priorities in a deadline-driven environment You’re a people-person with excellent written and oral communication skills Flexibility for frequent overnight travel Bachelor’s degree in Business or Marketing preferred At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location. Tell Me More Benefits include: Competitive pay with annual performance-based reviews for continued growth and recognition Comprehensive healthcare plan options, including PPO, EPO, HDHP, and HMO (acupuncture and physical therapy included) Health Savings Account (HSA) with employer HSA contributions when enrolled in the High-Deductible Healthcare Plan (HDHP) Dental and Vision plans 401(k) Company Matching up to $5,000 annually with immediate 100% vesting and administrative fees paid for by the company Company-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance Employee Assistance Program that provides access to individualized mental well-being care Generous Vacation, Sick, Paid Holidays, and Volunteer Time Off 14 weeks of 100% paid leave for birthing parents and 8 weeks of 100% paid leave for non-birthing parents, plus a Specialized bike for your new baby Up to $9,000 annually in Career Development & Degree Assistance Up to $250 annually in Fitness & Wellness Reimbursement Industry Pro-Deal Discounts and Perks For additional information on benefits and perks, please visit: https://benefits.specialized.com Here at Specialized we believe that bikes have the power to change lives for the better. We are a culture of barrier-breakers, but we need your unique ideas and backgrounds to help us push boundaries and change the world. We are always looking for creative, innovative, and passionate people who can contribute to our mission of getting people outside. Regardless of your qualifications, if you think this could be you and you're ready to make a difference, please apply! We hope that you will reach out and show us how you can make an impact here. See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized. #LI-Remote

Build, secure, automate, and manage cloud and enterprise infrastructure while leading infrastructure initiatives and incident resolution to maintain high availability and performance. | Requires 10+ years in cloud engineering, infrastructure management, or DevOps, with strong cloud-platform, automation-tool, and infrastructure-architecture expertise. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Operations Lead based in the United States . The Technical Operations Lead will be responsible for building, securing, automating, and managing cloud and enterprise infrastructure to ensure reliable and efficient technology operations. This senior-level role focuses on maintaining high availability, scalability, security, and performance across critical platforms and systems. You will lead infrastructure initiatives, implement automation strategies, and establish operational best practices to support business continuity. Working closely with engineering and operations teams, you will oversee incident resolution, infrastructure optimization, and service reliability. You will also contribute to architectural decisions, strengthen security controls, and drive continuous improvements across technical environments. This is an excellent opportunity for an experienced infrastructure professional to provide technical leadership and deliver resilient, scalable solutions in a collaborative, remote working environment. \n Accountabilities Design, provision, configure, and manage cloud infrastructure and enterprise platform components in accordance with approved architecture standards and technical requirements. Develop and implement automation solutions to streamline infrastructure provisioning, deployment, configuration, and recurring operational tasks. Establish and maintain security, identity and access management, networking, backup, monitoring, and high-availability controls. Monitor infrastructure performance, availability, and capacity to ensure reliable and scalable service operations. Investigate, troubleshoot, and resolve technical incidents, infrastructure vulnerabilities, capacity constraints, and performance issues. Implement operational best practices to strengthen system reliability, security, and efficiency. Maintain comprehensive technical documentation, including operational runbooks, infrastructure diagrams, configuration standards, and change management records. Collaborate with engineering, development, and operations teams to coordinate infrastructure initiatives and ensure seamless service delivery. Provide technical guidance, mentor team members, review technical solutions, and support informed infrastructure and operational decisions. Identify opportunities for continuous improvement through automation, infrastructure optimization, and enhanced operational processes. Requirements: At least 10 years of professional experience in cloud engineering, infrastructure management, DevOps, systems administration, or technical operations. Strong hands-on experience with cloud platforms, enterprise infrastructure, operating systems, container technologies, and automation tools relevant to the assigned environment. Solid understanding of infrastructure architecture, networking, identity and access management, cybersecurity, monitoring, and high-availability principles. Proven experience designing, deploying, configuring, and maintaining cloud or enterprise infrastructure solutions. Practical knowledge of scripting, automation frameworks, source control systems, and Infrastructure as Code (IaC) practices. Demonstrated ability to troubleshoot complex infrastructure and production issues using structured analytical approaches. Experience implementing security controls, backup strategies, monitoring solutions, and infrastructure performance optimization. Strong understanding of operational processes, incident management, change management, and service reliability practices. Excellent technical documentation, communication, and cross-functional collaboration skills. Ability to work independently, take ownership of technical challenges, and coordinate effectively with engineering and operations teams. Experience mentoring colleagues, reviewing technical implementations, and guiding infrastructure delivery decisions is preferred. Familiarity with secure development practices, accessibility standards, IT governance, and applicable regulatory requirements is an advantage. Relevant professional certifications or advanced training in cloud computing, infrastructure, DevOps, or related technical disciplines are considered an asset. Benefits: Annual salary: $115,000–$165,000 USD, depending on experience, qualifications, and relevant expertise. Full-time, direct W-2 employment. Fully remote working arrangement within the United States. Opportunity to lead impactful cloud infrastructure and enterprise technology initiatives. Exposure to modern cloud platforms, automation technologies, and enterprise infrastructure solutions. Collaborative environment working alongside experienced engineering and technical operations professionals. Opportunities for professional development, technical leadership, and career advancement. U.S. Citizens, Green Card holders, EAD holders, and candidates eligible for H-1B transfers are encouraged to apply. New H-1B visa sponsorship is not available for this position. C2C and 1099 employment arrangements are not accepted. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Define enterprise product governance and lead cross-functional teams to align product investments with business strategy, regulations, and market opportunities. | Requires 10+ years in product governance or management, 5+ years of leadership in healthcare or PBM, a bachelor's degree, and expertise in process improvement and change management. | Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $174,113.00 - USD $217,641.00 /Yr. STAR Bonus % (At Risk Maximum) 20.00 - Sr Director Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. Overview Due to growth, we are adding a Sr. Director, Product Operations & Governance to our team! We are seeking a strategic yet hands-on leader with PBM or related healthcare industry experience and a strong background in product operations, process improvement, and organizational transformation. The Sr. Director, Product Operations & Governance will play a critical role in transforming how products are developed, approved, launched, and managed across the enterprise. This highly operational leadership position is responsible for building, implementing, and sustaining a scalable product governance framework that brings structure, accountability, and consistency to the end-to-end product lifecycle while enabling innovation and business growth. The ideal candidate thrives in ambiguity, excels at building processes and frameworks from the ground up, and has the ability to lead both the initial transformation and long-term operational execution. Experience applying Agile, Lean, Six Sigma, or similar continuous improvement methodologies will be valuable in driving sustainable change. Success in this role requires exceptional relationship-building, change management, and influencing skills. Working across Navitus and its affiliated business lines, including Archimedes, Clarventa, and Lumicera, this leader will partner with Product, Operations, Technology, Compliance, Finance, and Commercial stakeholders to establish effective governance, align priorities, and drive accountability across functions without direct reporting authority. This is an opportunity for a builder and change leader who can navigate complexity, challenge existing practices, and create the operational foundation needed to support disciplined product decisions, regulatory compliance, and measurable business outcomes. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Define, implement, and continuously improve the enterprise product governance model, including roles, responsibilities, decision rights, approval thresholds, escalation paths, and governance forums. Own lifecycle governance across ideation, intake, business case development, design, build, launch, distribution, monitoring, optimization, and retirement. Establish stage-gate criteria and required artifacts for product approval, including product briefs, business cases, risk assessments, launch readiness materials, roadmap updates, and performance scorecards. Lead cross-functional product intake and prioritization processes to align investments with enterprise strategy, customer needs, market opportunities, regulatory requirements, and expected business value. Create a consistent governance process for evaluating business cases, expected value, implementation readiness, risk exposure, resource needs, and capacity tradeoffs. Partner with Legal, Compliance, Security, Clinical, Finance, Technology, Operations, and Commercial teams to ensure decisions meet policy, regulatory, operational, financial, and customer requirements. Maintain a governed enterprise view of the product portfolio, including active products, pipeline opportunities, dependencies, risks, investment priorities, lifecycle status, and performance health. Own the enterprise product governance cadence, including agenda design, decision preparation, leadership readouts, action tracking, and follow-through. Ensure product decisions are documented, communicated, and tied to accountable owners, timelines, measures, risks, dependencies, and expected outcomes. Oversee integrated product roadmaps across business and technology teams and ensure roadmap decisions reflect customer needs, market intelligence, regulatory considerations, enterprise priorities, and delivery capacity. Monitor delivery against approved commitments and drive resolution of risks, dependencies, resource constraints, and decision escalations. Establish product performance monitoring standards, including KPIs tied to growth, adoption, margin, client and member outcomes, operational efficiency, compliance, and value realization. Lead regular product health reviews and use data, stakeholder feedback, customer insights, and operational performance to inform continuation, optimization, investment, or retirement decisions. Drive adoption of consistent tools, templates, documentation standards, and governance dashboards that improve transparency and decision quality. Other duties as assigned. Qualifications What our team expects from you? PBM or related healthcare industry experience Bachelor’s degree in business, healthcare administration, technology, product management, or a related field required. Master’s degree preferred. 10+ years of progressive experience in product governance, product operations, product management, portfolio management, risk management, compliance, or enterprise program leadership required. 5+ years of progressive leadership experience, which may include leading individual contributors or teams, required. Proven experience designing and implementing governance models, decision rights, stage-gate processes, portfolio routines, and product lifecycle controls required. Knowledge of product lifecycle management, agile delivery, enterprise systems, regulatory considerations, privacy, security, and operational readiness required. Experience translating business strategy, customer needs, market intelligence, and risk considerations into product roadmaps, approval decisions, and execution plans required. Demonstrated ability to use data, metrics, feedback, and financial analysis to assess product health, prioritize investments, and mitigate risk required. Demonstrated ability to influence senior leaders, align cross-functional stakeholders, and lead change across complex matrixed teams required. Participate in, adhere to, and support compliance program objectives. The ability to consistently interact cooperatively and respectfully with other employees. What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US