Athenahealth

Manage technology implementation and process improvement projects to transform onboarding workflows, ensuring alignment with organizational goals, and facilitate cross-team collaboration. | Bachelor's degree in Business, Technology, or related field, 5+ years in technology solution implementation or process improvement, 3+ years in business transformation, proficiency in project management methodologies and tools. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role summary: The Program Manager within Onboarding Transformation plays a pivotal role in on-time delivery and strategic prioritization of Customer Success initiatives that enhance operational efficiency and result in large scale process improvement across Onboarding Success. This role will be responsible for developing and implementing best practices in project management and operational excellence, as well as fostering a culture of continuous improvement. This role will ensure the status of strategic priorities are communicated to leadership and will play a pivotal role in breaking down any barriers by driving cross functional collaboration. Team summary: The Onboarding Transformation team prioritizes on-time delivery and execution of Customer Success initiatives that improve operational workflows and optimize large-scale process improvements within Onboarding Success. As part of this team, you will collaborate cross-functionally to align strategies and coordinate the implementation of solutions that promote effectiveness, scalability, and measurable outcomes impacting customer engagement and satisfaction. Essential Job Responsibilities: • Program manage the technology implementation and process improvement projects to transform onboarding workflows and ensure alignment with Business Operations and Customer Success goals and objectives. • Collaborate with cross-functional teams to align strategies and achieve shared organizational goals. • Develop and maintain project plans, status reports, and performance metrics ensuring timely delivery of onboarding initiatives. • Utilize tools such as Jira, SharePoint, Smartsheets, Salesforce, and Cloud Coach to manage project tracking and communications. • Provide guidance and support to team members and stakeholders throughout project lifecycle. Ensure the status of strategic priorities are communicated to leadership and will • Communicate effectively across teams and leadership to report project progress, risks, and outcomes. Additional Job Responsibilities: • Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance, including support of pilots in the Onboarding zone. • Support documentation and knowledge sharing efforts to ensure best practices are maintained. • Participate in cross-functional meetings and contribute to continuous improvement discussions, ensuring alignment to the strategic agenda. • Engage in research and evaluation of emerging technologies to support onboarding efficiency. • Foster positive working relationships with internal and external stakeholders, play a pivotal role in breaking down any barriers by driving cross functional collaboration. Expected Education & Experience: • Bachelor's degree in Business, Technology, or a related field preferred. • 5+ years of experience in technology solution implementation or process improvement initiatives. • 3+ years in business transformation and tactical execution • Proven track record of successfully managing high impact projects driving operational improvements • Strong knowledge of project management methodologies (e.g., PMP, Agile and operational excellence frameworks (e.g., Lean, Six Sigma) • Experience in implementation of technology solutions or process improvement initiatives • Experience working with cross-functional groups and teams to achieve common goals • Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote • Proficiency in additional support tools: Jira, SharePoint, Smartsheets, Salesforce, Cloud Coach Expected Compensation $100,000 - $170,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Manage full-cycle sales, conduct product demos, and build client relationships to expand market footprint. | Bachelor's degree, 2+ years sales experience, strong communication skills, familiarity with CRM systems. | Grow your career internally or refer a friend to athenahealth! We are looking for a Sales Executive to join our Small Medical Practice team within our Sales division. Your job will be to sell athena’s core healthcare technology solutions into independent medical practices with between 1 and 5 providers. But enough about us, let’s talk about you. You are a team player who works well through change and doesn’t view any challenge as too big to tackle. You are staying up to date on trends happening within the industry, and continuously learning so that you are best prepared to speak with prospects. You are able to work within a fast paced environment, and are not afraid to speak up when resources are needed. You are action oriented and driven to succeed. The Team: The Small Medical Practice sales team is responsible for continuing to expand athena’s footprint by selling our solutions into small group physician practices. This is an expansive and crucial market for athenahealth, and your role would have a direct impact on our overall growth and success. Job Responsibilities • Manage a full-cycle sales process including: creative lead generation, discovery, driving solution demonstrations, negotiations, and closings • Conduct product demonstrations virtually to prospects • Maintain a strong sales pipeline by building relationships with potential clients, leveraging internal resources to generate new leads and continuing to build on that by attending industry events and dinner seminars Typical Qualifications • Bachelor’s Degree required • 2+ years of sales experience in a corporate or client facing environment (may include inside sales, telesales, or quota) • Strong presentation and communication skills (both in person and on the phone) • Working knowledge of CRM, preferably salesforce Expected Compensation $55,000 - $93,000.00 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. Expected Compensation The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. Have you notified your current manager of your application?

Manage product strategies and roadmaps for platform capabilities, ensuring alignment with business goals and technical standards. | Over 6-10 years of experience in technical product management, with knowledge of healthcare tech, SaaS, APIs, cloud platforms, and security standards. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Technical Product Manager Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. epocrates Product and Team: epocrates is a clinical reference app used by over 1M doctors and health care providers annually to make the best patient care decisions about medication and treatment. With the epocrates+ paid offering, subscribers can access additional premium clinical content for a monthly or annual fee. Our multi-disciplinary team of SMEs -- front and backend engineers, product management veterans, medical doctors, PharmDs, visual designers, UX researchers, data experts, and more -- work together to create a product for health care providers that enables them to deliver the best possible care to their patients while saving valuable time. This is a 100% remote role. Role Overview We are looking for a dynamic Senior Technical Product Manager to spearhead product strategy for the Enabling Capabilities teams within epocrates. Working in close partnership with the Engineering lead for the Enabling Capabilities zone, you will shape and execute product roadmaps for Front End Systems, Backend Systems, and Identity & Access Management (IAM). Your role will be pivotal in delivering robust, secure, and scalable platform solutions that power epocrates’ mission to improve clinical decision-making. What You’ll Do Develop and lead product strategy and roadmaps for Front End Systems, Backend Systems, and Identity Access Management (IAM). Ensure product roadmap aligns with business objectives and is focused on unlocking capabilities for membership, monetization, and clinical experience Partner with engineering to align product priorities with engineering capacity and business objectives. Manage the full product lifecycle, from ideation and requirements gathering to development, launch, and iteration. Translate technical challenges and user needs into actionable product requirements, user stories, and success criteria. Collaborate with engineering, design, security, and clinical teams to ensure cohesive delivery of high-impact solutions. Define and track key performance indicators (KPIs) to evaluate product success and drive continuous improvement. Ensure compliance with healthcare regulations and security standards, particularly in data handling and access management. Communicate product vision, progress, and outcomes effectively to internal and external stakeholders. Stay informed on healthcare technology trends, regulatory changes, and advancements in platform infrastructure and security. Who You Are 6–10+ years of product management experience in technical domains, ideally in healthcare technology or SaaS environments Proven success managing complex technical products for core platforms (front end, Native Mobile Application (iOS/Android), and backend). Proven success managing complex technical products for Solution Infrastructure Capabilities such as Data Warehouse and Systems, Data Privacy, Data Security and Data Governance, IAM, SSO, MFA, and working with identity providers like Okta or Auth0. Working knowledge of reading technical architecture, including APIs, microservices, cloud platforms (AWS, GCP, or Azure), and database technologies. AI/ML Product Exposure: Demonstrable experience defining product requirements for AI/ML-driven features or platform components. This includes understanding the unique product lifecycle of models (data pipelines, training, inference, and model observability/governance) and translating business problems into machine learning opportunities. Familiarity with healthcare data privacy laws and compliance requirements is a significant advantage Comprehensive knowledge of product development processes and customer-focused innovation. Technical fluency and ability to collaborate deeply with engineers and data scientists Exceptional skills in communication, stakeholder engagement, and strategic prioritization. Expected Compensation $141,000 - $239,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Manage technology implementation and process improvement projects to transform onboarding workflows, ensuring alignment with business goals and effective cross-functional collaboration. | Bachelor's degree preferred with 5+ years in technology solution implementation or process improvement and 3+ years in business transformation, plus proficiency in project management methodologies and relevant software tools. | Grow your career internally or refer a friend to athenahealth! Role summary: The Program Manager within Onboarding Transformation plays a pivotal role in on-time delivery and strategic prioritization of Customer Success initiatives that enhance operational efficiency and result in large scale process improvement across Onboarding Success. This role will be responsible for developing and implementing best practices in project management and operational excellence, as well as fostering a culture of continuous improvement. This role will ensure the status of strategic priorities are communicated to leadership and will play a pivotal role in breaking down any barriers by driving cross functional collaboration. Team summary: The Onboarding Transformation team prioritizes on-time delivery and execution of Customer Success initiatives that improve operational workflows and optimize large-scale process improvements within Onboarding Success. As part of this team, you will collaborate cross-functionally to align strategies and coordinate the implementation of solutions that promote effectiveness, scalability, and measurable outcomes impacting customer engagement and satisfaction. Essential Job Responsibilities: • Program manage the technology implementation and process improvement projects to transform onboarding workflows and ensure alignment with Business Operations and Customer Success goals and objectives. • Collaborate with cross-functional teams to align strategies and achieve shared organizational goals. • Develop and maintain project plans, status reports, and performance metrics ensuring timely delivery of onboarding initiatives. • Utilize tools such as Jira, SharePoint, Smartsheets, Salesforce, and Cloud Coach to manage project tracking and communications. • Provide guidance and support to team members and stakeholders throughout project lifecycle. Ensure the status of strategic priorities are communicated to leadership and will • Communicate effectively across teams and leadership to report project progress, risks, and outcomes. Additional Job Responsibilities: • Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance, including support of pilots in the Onboarding zone. • Support documentation and knowledge sharing efforts to ensure best practices are maintained. • Participate in cross-functional meetings and contribute to continuous improvement discussions, ensuring alignment to the strategic agenda. • Engage in research and evaluation of emerging technologies to support onboarding efficiency. • Foster positive working relationships with internal and external stakeholders, play a pivotal role in breaking down any barriers by driving cross functional collaboration. Expected Education & Experience: • Bachelor’s degree in Business, Technology, or a related field preferred. • 5+ years of experience in technology solution implementation or process improvement initiatives. • 3+ years in business transformation and tactical execution • Proven track record of successfully managing high impact projects driving operational improvements • Strong knowledge of project management methodologies (e.g., PMP, Agile and operational excellence frameworks (e.g., Lean, Six Sigma) • Experience in implementation of technology solutions or process improvement initiatives • Experience working with cross-functional groups and teams to achieve common goals • Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote • Proficiency in additional support tools: Jira, SharePoint, Smartsheets, Salesforce, Cloud Coach Expected Compensation $100,000 - $170,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. Have you notified your current manager of your application?

Manage technology implementation and process improvement projects to transform onboarding workflows, align strategies cross-functionally, and communicate progress to leadership. | Bachelor's degree preferred, 5+ years in technology solution implementation or process improvement, 3+ years in business transformation, proficiency with project management tools and methodologies, and strong cross-functional collaboration skills. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role summary: The Program Manager within Onboarding Transformation plays a pivotal role in on-time delivery and strategic prioritization of Customer Success initiatives that enhance operational efficiency and result in large scale process improvement across Onboarding Success. This role will be responsible for developing and implementing best practices in project management and operational excellence, as well as fostering a culture of continuous improvement. This role will ensure the status of strategic priorities are communicated to leadership and will play a pivotal role in breaking down any barriers by driving cross functional collaboration. Team summary: The Onboarding Transformation team prioritizes on-time delivery and execution of Customer Success initiatives that improve operational workflows and optimize large-scale process improvements within Onboarding Success. As part of this team, you will collaborate cross-functionally to align strategies and coordinate the implementation of solutions that promote effectiveness, scalability, and measurable outcomes impacting customer engagement and satisfaction. Essential Job Responsibilities: Program manage the technology implementation and process improvement projects to transform onboarding workflows and ensure alignment with Business Operations and Customer Success goals and objectives. Collaborate with cross-functional teams to align strategies and achieve shared organizational goals. Develop and maintain project plans, status reports, and performance metrics ensuring timely delivery of onboarding initiatives. Utilize tools such as Jira, SharePoint, Smartsheets, Salesforce, and Cloud Coach to manage project tracking and communications. Provide guidance and support to team members and stakeholders throughout project lifecycle. Ensure the status of strategic priorities are communicated to leadership and will Communicate effectively across teams and leadership to report project progress, risks, and outcomes. Additional Job Responsibilities: Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance, including support of pilots in the Onboarding zone. Support documentation and knowledge sharing efforts to ensure best practices are maintained. Participate in cross-functional meetings and contribute to continuous improvement discussions, ensuring alignment to the strategic agenda. Engage in research and evaluation of emerging technologies to support onboarding efficiency. Foster positive working relationships with internal and external stakeholders, play a pivotal role in breaking down any barriers by driving cross functional collaboration. Expected Education & Experience: Bachelor’s degree in Business, Technology, or a related field preferred. 5+ years of experience in technology solution implementation or process improvement initiatives. 3+ years in business transformation and tactical execution Proven track record of successfully managing high impact projects driving operational improvements Strong knowledge of project management methodologies (e.g., PMP, Agile and operational excellence frameworks (e.g., Lean, Six Sigma) Experience in implementation of technology solutions or process improvement initiatives Experience working with cross-functional groups and teams to achieve common goals Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote Proficiency in additional support tools: Jira, SharePoint, Smartsheets, Salesforce, Cloud Coach Expected Compensation $100,000 - $170,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Lead healthcare onboarding projects, coordinate cross-functional teams, and ensure successful implementation and customer satisfaction. | 5-7 years of healthcare or SaaS project management experience, strong communication skills, and familiarity with healthcare revenue cycle or EMR systems. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena. Position Summary: The Onboarding Success Manager (OSM) serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within the Group and Enterprise segments, the OSM operates as part of an integrated onboarding team—including Program Management, Project Associates, SMEs, and Director oversight—jointly accountable for meeting all readiness criteria and driving successful post-live outcomes. The OSM surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem—Sales, Product, Customer Success, and other operational teams—to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose. Responsibilities may include, but are not limited to:  Customer Obsessed Project Leadership • Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne. • Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes. • Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery. • Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers—enabling joint problem-solving and aligned next steps. • Set clear, accurate expectations around athena’s product capabilities and service model to support informed decision-making throughout implementation. • Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success. • Collaborate closely with the cross-functional Onboarding team—including the Director sponsor, Program Manager, and Project Associates—to deliver a cohesive, high-quality implementation experience. • Navigate and manage escalations with a balanced, data-driven, and consultative approach—addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena’s standards. • Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress. Organizational Contribution & Professional Growth • Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena’s implementation approach. • Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives. • Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing. • Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact. • Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience. Desired Qualifications: • Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field. • 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions. Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting. • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue. • Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus • Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus. Behaviors & Abilities Required: • Customer obsessed mindset • Consultative listener and empathic communicator, able to see things from the customer’s point of view  • High emotional intelligence and stellar customer relationship skills • Self-driven and results-oriented with a positive and constructive outlook  • Ability to efficiently manage and prioritize work across multiple accounts • Ability to take initiative with little to no direction • Proactive and high energy work style • Ability to successfully negotiate difficult conversations • Conflict resolution skills  • Ability to travel as needed, typically 50% or less • Ability to work independently as well as part of an extended, cross-functional team Expected Compensation $99,000 - $167,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Support Customer Success program managers by managing frontline issue resolution, analyzing customer data, coordinating readiness activities, and facilitating cross-team communication. | 2+ years in Customer Success or related operations/analytics roles, proficiency in Excel and data visualization tools, strong analytical and communication skills, and ability to work in cross-functional teams. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Associate, Customer Success Readiness Program Management We are looking for a Senior Associate of Customer Success Readiness Program Management to join our Customer Success division. In this role, the Senior Associate will play a critical enabling role within the division while supporting program managers by executing frontline issue management, surfacing insights from customer data, and coordinating readiness activities across teams. This individual will help enable Managers and Senior Managers to focus on strategic planning, stakeholder engagement, and program evolution, while the Senior Associate ensures day-to-day execution and visibility into program performance. The Senior Associate of Customer Success Readiness Program Management opportunity is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about improving customer outcomes through operational excellence. Job Responsibilities • Compile and analyze data related to customer satisfaction, issues, and performance on offerings • Streamline data insight into actionable feedback loops to influence operational and product enhancements • Support business reviews and executive leadership update preparation with data summaries and visualizations • Monitor and triage issues, escalations, and attrition remediations raised by Onboarding Success Managers (OSMs), Customer Success Managers (CSMs), and service teams • Coordinate cross-organizational resolution efforts for any issues, escalations, and attrition remediations that can be addressed by Customer Success teams • Maintain issue logs and ensure timely follow-up and closure • Assist in creating and updating Customer Success Readiness artifacts like onboarding playbooks, training materials, and internal communications • Provide subject matter expertise on new and evolving offers to support cross-organizational project execution • Attend cross-functional meetings and document action items and follow-ups • Facilitate communication between CS teams and other go-to-market functions • Help maintain shared resources such as team folders, community pages, and knowledge bases Typical Qualifications • Bachelor's Degree or equivalent experience • 2+ years of experience in Customer Success, Program Coordination, Operations, or Analytics • Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI) • Experience working in cross-functional environments and managing multiple priorities • Strong analytical and problem-solving skills • Proficient in Excel, including using pivot tables and functions (VLOOKUP) to analyze complex and large datasets • Excellent written and verbal communication • Highly organized with attention to detail • Comfortable working with ambiguity and adapting to change • Collaborative mindset and ability to build relationships across teams About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Manage a portfolio of complex technical programs in cloud infrastructure, coordinate cross-team dependencies, and drive process improvements using agile frameworks. | 3+ years technical program management experience, Agile experience (AgilePM preferred), bachelor’s degree or equivalent, proven success managing complex business-critical programs. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. **Can work 100% remote, or out of any of our major offices (Watertown, MA; Austin, TX; Atlanta, GA.; Burlington, VT; Belfast, ME ** We are looking for a Technical Program Manager to join our Project Management Office team within our Cloud Infrastructure Engineering division. The PMO provides project management to the internal initiatives as well as external customer facing projects. The projects and programs we support range in size, complexity and duration as well as cross over multiple teams. But enough about us; let’s talk about you. You are a project or program manager with a passion for spreadsheets and meeting minutes. Following lessons learned, managing risks and documenting solutions appeal to you. You love working in a large environment so you can solve challenges that become more complex with scale. What’s most important to you is learning new things- and you’re seeking the best environment to enable that growth for yourself. The Team: We are a bunch of project managers who are passionate about organization, process improvement, creating templates and driving consistency across the organization. We use an agile-based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems in both the private and public cloud and make data-driven decisions based on which one best suits the needs of the business. We are relentless in our mission to manage multiple projects and programs with a standardized reporting mechanism to ensure that our customers have a positive and consistent experience with us for every project. Responsibilities: Manage a portfolio of high-profile programs focused on a particular product line. Manage tradeoffs across the portfolio to ensure business objectives are met and internal obstacles are removed. Coordinate with TPMs and other stakeholders across products to address and identify cross product dependencies. Typical Qualifications 3+ years of technical program management experience Bachelor’s Degree or equivalent experience required; advanced degree welcome Agile experience is required; AgilePM certification preferred Proven success managing successful, complex, business critical programs. About athenahealth Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to several restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee café and food trucks that rotate every day. Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few. For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information: https://www.athenahealth.com/salary-range/ca-tech-manager https://www.athenahealth.com/salary-range/co-tech-manager https://www.athenahealth.com/salary-range/ny-tech-manager https://www.athenahealth.com/salary-range/nj-tech-manager https://www.athenahealth.com/salary-range/wa-tech-manager https://www.athenahealth.com/salary-range/hi-tech-manager About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Define and execute product vision and strategy for conversational voice experiences, prioritize roadmap, collaborate cross-functionally, and optimize voice channel performance. | 5+ years product management in telecom or voice technologies, deep understanding of voice channels and telephony, experience with conversational AI and CRM solutions, strong communication and leadership skills. | Grow your career internally or refer a friend to athenahealth! Product Manager – Conversational Voice, Patient Experience The Patient Experience sub-division is seeking an experienced Product Manager with deep telecom expertise to help the development and advancement of our conversational voice channel solutions. This role is perfect for someone who understands the complexities of inbound voice management and is passionate about modernizing the voice channel through intelligent automation, conversational AI, and innovative product strategies focused on delivering exceptional software-driven experiences. The ideal candidate will: • Be a strategic-minded, data driven, product leader with proven experience. • Be a passionate product leader who can geek out on the details while seeing the forest through the trees. • Bring industry experience and expertise in CRM solutions. • Have experience defining 0 to 1 product. • Be the ultimate team player. Job Responsibilities • Define the product vision and strategy for conversational voice experiences, aligning with broader organizational goals and telecom industry standards. • Prioritize the product roadmap based on business impact, technical feasibility, and user needs – gathering inputs from cross-functional teams including engineering, design, marketing, and product operations. • Translate problems into product requirements by deeply understanding user journeys, operational workflows, and constraints in voice-based interactions. • Set clear goals and success metrics for features and releases, using data to inform decisions and iterate quickly. • Partner closely with AI/ML teams to build voice experiences that are natural, efficient, and resolve users’ needs with minimal friction. • Collaborate with customers and sales teams to understand market needs and share solutions that deliver measurable outcomes. • Analyze performance data and customer feedback to optimize call flows, reduce operational costs, and improve the overall caller experience. • Evangelize the product vision internally and externally, building alignment and enthusiasm across teams and stakeholders. Typical Qualifications • 5+ years of product management experience, with a focus on telecom, call center platforms, or voice technologies. • Bachelor’s degree or equivalent combination of education, training, and experience is required • Deep understand of voice channels and telephony systems • Experience working with products like Twilio is a plus. • Proven ability to translate complex technical requirements into user-friendly, scalable solutions. • Comfortable navigating ambiguity, setting clear goals, and collaborating cross-functionality. • Experience with conversational AI, speech recognition, or voice bots is a strong plus. • Proven experience actively building one or more products, with a strong understanding of when and how to apply evaluation metrics – especially in AI and NLP contexts. • Demonstrated success at driving results in a fast-paced environment and managing simultaneously competing priorities • Excellent verbal and written communication skills Have you notified your current manager of your application?

Partner with Customer Success leadership to define and report KPIs, manage divisional performance, lead strategic initiatives, and produce executive-level insights and presentations. | Bachelor's degree with 4-6 years in financial services, consulting, or operations strategy, experience with data visualization tools, managing complex projects, and preferably healthcare industry experience. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: The Customer Success Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics; driving operational excellence, and enabling the execution and development of the Customer Success strategy. The Strategy and Operations Manager serves as a business partner to the Customer Success organization and is responsible for helping translate the corporate strategy into division-specific corporate initiatives. Beginning with the onboarding process through ongoing customer management, the Strategy and Operations Manager is tasked with defining and reporting on key performance indicators (KPIs) at every stage of the customer lifecycle while designing, implementing and ensuring adoption of Customer Success process standards and best practices. This individual is comfortable analyzing and working with complex data to extract business insights that impact performance. The Strategy and Operations Manager is a key partner to their VP-level stakeholders, generating insights into customer, segment and team performance. They are responsible for participating in the annual planning process, helping to set Customer Success team and individual goals, designing capacity model improvements and identifying cross-functional dependencies. Essential Functions (Duties and Responsibilities): Business partnership with Customer Success Leaders Stakeholder management; act as a business partner to the Customer Success leadership team and executives, providing insights to help shape the strategy of the business. Engage with CS leadership on a recurring basis to review and analyze KPI trends and performance Develop a deep understanding of divisional priorities, goals, and focus areas to effectively partner in managing divisional performance Produce business reports and metrics packages on a regular basis Prepare business leaders to talk to service-specific performance Create easily consumable data visualizations to solve key business questions and influence outcomes Ownership of the Customer Success portion of the corporate cadence Actively participate in athenahealth’s annual planning process Develop forecast models for key operational performance measures including Annual Revenue Implemented (ARI), Capacity Planning, Attrition, and Case volume. Participate in Customer Success’ goal setting process including owning targets setting for key performance metrics Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability Manipulate and update Tableau and Salesforce dashboards to deliver insights to the business Trend and analyze changes in metrics overtime to identify root causes Run bi-weekly/quarterly performance meetings Create executive level deliverables and present at meetings, up to and including senior executive leadership (VP/SVP/CEO) Support Divisional Strategic Initiatives Define, structure, and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing actionable recommendations Lead and support ad hoc projects and analyses aimed at improving operational performance and business outcomes. Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance Partner with finance to ensure that projects have value-realization potential by validating financial models Estimate impact of initiatives to help drive strategic prioritization Identify and mitigate areas of cross-functional dependencies Have a strategic mind for potential areas of project risk Clear and consistent updates to VP and C-suite level leadership Oversee, and in some cases directly support, project teams responsible for managing and executing on strategic initiatives Education & Experience Required: Bachelor's Degree in Business, Finance/Accounting Operations/Supply Chain/Engineering. MBA preferred. 4 to 6 years of experience in financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations strategy 2+ years of strategy consulting firm experience preferred Experience in managing broad transformational or complex projects Familiarity and comfort using data visualization programs (Power BI, Tableau, Tableau CRM). Experience designing highly utilized, business critical dashboards/reports preferred Experience serving as business partner to or regularly interacting with c-suite and executive leadership teams Healthcare industry experience preferred, but not required Experience working with large and complex data sets a must Knowledge & Skills: Ability to influence cross functional teams and achieve cross divisional alignment Results oriented, adept in conflict resolution, skilled at prioritization and change management Able to work autonomously and be comfortable with ambiguity Focused on delivering high quality and timely deliverables with a positive approach towards the work Have strong written and verbal communication skills including excellent executive presence Demonstrate excellent analytical, critical thinking and problem-solving skills Ability to toggle between analytical details and big-picture strategic thinking Able to effectively work in a highly-matrixed organization, handling competing priorities and connecting the dots About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Lead design and development of scalable, secure data pipelines and data enrichment processes while managing and mentoring a team of engineers. | 5+ years software/data engineering experience, 2+ years tech lead experience, expertise in data pipelines, programming in Java or Python, cloud platform knowledge, healthcare data standards familiarity, and strong leadership skills. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Do you love working with data that has the power to improve lives? Here's your chance to join a passionate team at athenahealth, creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Lead Software Engineer, you will spearhead the design, development, and execution of our data enrichment and publishing processes. You will provide technical leadership to a team of talented engineers who are transforming healthcare data into actionable insights that empower clinicians, researchers, and administrators to deliver better care. Responsibilities • Architect and implement scalable and secure data pipelines for ingesting, processing, and transforming large volumes of healthcare data • Define the strategic vision for the data enrichment and publishing processes, ensuring alignment with business objectives and healthcare data best practices • Champion and implement data technologies like machine learning, natural language processing, and distributed computing where applicable to unlock deeper insights from healthcare data • Develop and automate data analysis workflows and reporting mechanisms for clinical and business stakeholders • Lead and mentor a team of software and data engineers, fostering a collaborative and high-performing environment • Clearly communicate complex technical concepts to both technical and non-technical stakeholders • Collaborate effectively with Product owners, analysts, engineers, and organization leaders to translate data needs into actionable solutions Qualifications • Bachelor’s degree in Computer Science, Information Systems, or equivalent training and experience • 5+ total years of experience as a software engineer, data engineer, or similar role • 2+ years of experience as a tech lead for an engineering team • Experience in architecting and building scalable and secure data pipelines • Deep understanding of data engineering principles and best practices, including data modeling, ETL/ELT processes, data warehousing, and data governance • Proven expertise in programming languages like Java or Python • Strong knowledge of cloud platforms (e.g. AWS, Azure, GCP) and associated data services (e.g. Redshift, Data Factory, BigQuery) • Experience using workflow management solutions (e.g. Airflow, AWS Step Functions, AWS Glue) • Familiarity with healthcare data standards and regulations (e.g. HIPAA, HL7) • Exceptional leadership and communication skills, inspiring and motivating others to achieve goals • A passion for driving positive changes through software and data solutions Bonus Points • Hands-on experience working with healthcare data, standards, and regulations • Experience with data analytics tools and technologies (e.g. Spark, Hadoop, machine learning libraries) • Proven track record of implementing and driving adoption of new software and data technologies and methodologies • Familiarity with Agile methodologies and CI/CD pipelines • Experience managing and optimizing data costs in a cloud environment What We Offer • Lead a team of talented engineers and shape the future of how we use data to improve patient care • Work on challenging and impactful projects with real-world implications for healthcare delivery • Competitive salary and benefits package • Continuous learning and professional development opportunities • Work in a dynamic and collaborative environment with a strong focus on innovation and excellence If you are a lead software or data engineer passionate about making a difference in healthcare through data, we encourage you to apply. We look forward to hearing from you! About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Design and test patient experience digital products, create wireframes and prototypes, collaborate with agile teams, and contribute to design strategy and research. | 3-5 years UX design experience, proficiency in Figma, user research facilitation, agile process knowledge, strong communication skills, and ability to design for complex healthcare systems. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: Join athenahealth’s quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other consumer experiences. In this role, your design work will directly contribute to improving patient outcomes and healthcare practice efficiency by creating intuitive, accessible, and effective digital experiences that support better care delivery and patient engagement. athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer motivated to make a difference in healthcare, then we want to talk to you. Help us transform everyone’s experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness. Position Summary: We’re looking for a UI/UX Designer, Senior Associate to thoughtfully contribute to our award-winning patient experience products. In this role, you will work closely with a multi-disciplinary agile R&D team and under the guidance and mentorship of design leads to define, design and test product and digital service features with the goal of creating valuable and delightful experiences for patients and caregivers. You will have the opportunity to directly contribute to solution areas including self-check-in, patient health information, and patient financials. Role Location: Austin, TX candidates who can be in the office at least 1 day a week Responsibilities may include, but are not limited to: 80% - Design execution (primary) • Identify and frame user-centered problems effectively • Plan and facilitate problem identification and solutioning workshops • Create low- to high-fidelity mocks, wireframes, content, and visual designs, and build interactive prototypes to communicate and test concepts and ideas • Leverage and contribute to our patient design system and product-level patterns • Plan and execute research experiments and heuristic reviews to evaluate the usefulness and usability of product features • Collaborate with the product and engineering teams throughout the agile planning, design, and development process to deliver experiences that meet user needs • Iteratively deliver responsive, accessible, implementation-ready designs • Collaborate with your team, soliciting and providing feedback to ensure product experiences meet UX quality standards for workflow, interaction design and content 20% - Design strategy and planning • Plan and execute exploratory research and experiments including conceptual prototypes to inform product strategy • Contribute to the creation of service design and vision artifacts to influence product prioritization and planning activities • Manage prioritization of your design work to keep your cross-functional team moving • Assist in the definition and creation of success criteria and metrics • Support your product and engineering teammates in building deep empathy for our users Education, Experience, & Skills Required • Bachelor’s Degree (Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines) or equivalent experience • 3-5 years of professional experience working in UX design • Solid capability in UX creative and design techniques • Highly proficient using Figma • Experience facilitating and summarizing user research as part of field studies and in-person or remote evaluative testing • Understand how to work within agile development process for the design, development, and delivery of software • Strong verbal and written communication skills demonstrated by presentation and storytelling ability • Experience designing for complex systems with multiple types of users, regulatory requirements, and dependencies spanning across teams. Behaviors & Abilities Required: • Capable of working independently and prioritizing own work, with input from others • Maintains sight of long-term strategy and overall vision while executing on detailed design • Design simple, effective, and elegant interactions between users and products. • Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes • Forge strong relationships and work collaboratively with a multi-disciplinary team • Provide sound rationale for recommendations to gain others’ support and commitment. • Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward • Adapt to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results • Seek out, absorb and appropriately respond to feedback and guidance from design team leads and other colleagues • Lead through influencing (without authority) to build consensus, resolve conflicting points of view, and change others’ minds About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity