athenahealth

Develop and support performance analytics, KPIs, and dashboards to improve healthcare operational outcomes, including machine learning projects. | Bachelor's degree or equivalent experience, 0-3 years in BI or analytics, proficiency with SQL, Power BI, and programming languages like Python or R, with some experience in machine learning and data modeling. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: The Business Analytics & Insight Associate is responsible for developing and supporting performance analytics in support of key business and operations leaders across divisions at athenahealth. The Associate is tasked with defining, building and delivering reporting on key performance indicators (KPIs) that support a variety of commercial and operational metrics. Additionally, this role offers opportunities to engage in machine learning projects aimed at enhancing predictive analytics and automating insights to drive business outcomes. The Associate enables the business partner relationship by helping to generate impactful insights into performance through the creation of reports and dashboards, and assisting in the development, and maintenance of, core data sources. The Associate reports to the Business Analytics & Insights Manager and is part of the broader Financial Planning and Analysis division. Team Summary: The Analytics team at athenahealth is responsible for developing and supporting performance analytics that empower business and operations leaders across multiple divisions. This team leverages data to identify trends, optimize processes, and drive strategic initiatives that enhance healthcare delivery. As part of this team, you will contribute to building scalable analytics solutions and fostering a culture of continuous improvement through data. Essential Job Responsibilities: • Create and optimize KPI definitions and report on trends and performance on an ongoing basis, highlighting key insights to business partners and partner on defining opportunities to improve outcomes • Produce standard metric reports and packages for ELT and BoD reviews on a monthly and quarterly basis • Collaborate on machine learning initiatives to develop predictive models • Assist in the evaluation and deployment of ML models into business processes to enhance decision-making and operational efficiency • Deliver on ad hoc projects and analyses aimed at improving commercial or operational performance and key business results. • Support governance of metric definitions and associated datasets by owning ongoing documentation and socialization of changes • Participate in initiatives to develop and mature the corporate reporting framework (anything from creating new metrics to defining datamart architecture) Additional Job Responsibilities: • Actively participate in athena’s annual planning process. Develop forecast/budget models for key operational and growth performance measures, participate in goal-setting, identify cross-functional dependencies, etc. • Manage ongoing end-user training on business-facing dashboards and own delivery of enhancements/bug fixes Expected Education & Experience: • Bachelor’s degree preferred; equivalent experience in business intelligence will be considered. • 0–3 years of experience in business intelligence, data modeling/analysis, management consulting, corporate finance, or other analytical/business-strategy roles. • Proficiency with Microsoft Excel and other Office tools (Outlook, Word, PowerPoint) for analysis, reporting, and stakeholder communication. • Experience working in or supporting B2B SaaS or other high-tech customer organizations (preferred). • Technical coursework or experience with programming languages and query tools (e.g., Python, R, SQL) (plus). • Experience with statistical modeling, machine learning techniques, data mining/modeling, and/or financial modeling (preferred/highly desirable). • Strong analytical skills and a demonstrated desire to tackle unstructured or distributed data to uncover insights and drive action. • Excellent verbal and written communication skills, with experience presenting data to non-analytical audiences. • Experience with BI and visualization tools (e.g., Power BI, Tableau) (plus). Expected Compensation $70,000 - $118,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Lead the design, development, and implementation of Salesforce solutions and surrounding applications, ensuring scalability, security, and alignment with business goals. | Extensive experience in Salesforce system architecture, API integrations, and development, with strong leadership and stakeholder engagement skills. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking an experienced Salesforce Technical Architect to join our athenaIT Operations Technology team. Position Summary As the Salesforce Technical Architect for Operations Technology, you will lead the design, development, and implementation of software solutions, data architectures, web applications, and application features specifically related to Salesforce and its surrounding ecosystem of applications. You will actively engage in development tasks while providing guidance and support to the development team throughout the project lifecycle. This role requires close collaboration with diverse stakeholders, including Customer Success and R&D business stakeholders, to define system requirements, develop architectural designs, and ensure that Salesforce-based solutions are scalable, secure, and efficient. Responsibilities Business acumen - Demonstrate strong business acumen with deep expertise in the Customer Success domain and its supporting technologies. System Designs: Review new and existing system designs and make recommendations for improving or altering the systems Architectural Design: Develop and maintain the architecture of Salesforce and surrounding applications, ensuring alignment with business goals and technical requirements and ensuring scalable, secure, and efficient solutions. Stakeholder Engagement: Collaborate with senior management, business leaders, and other stakeholders to understand business needs and translate them into architectural solutions. Requirements Analysis: Collaborate with stakeholders to gather and analyze system requirements, translating them into architectural specifications. Technology Evaluation: Research and evaluate new technologies and tools to enhance system performance and capabilities. Technology Governance: Establish and enforce architectural standards, guidelines, and best practices across the organization. Integration: Design and implement integration strategies for various systems and applications, ensuring seamless data flow and interoperability. Documentation: Create and maintain comprehensive documentation of system architecture, design decisions, and technical specifications. Collaboration: Work closely with development teams, project managers, and other stakeholders to ensure successful implementation of architectural designs. Performance Optimization: Monitor system performance and make recommendations for improvements to enhance efficiency and scalability. Compliance & Security: Define and enforce security policies and ensure compliance with industry regulations. Foster a culture of security awareness, ensuring that systems are designed with best practices in mind while anticipating future threats. Mentorship: Provide guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and improvement. AI: Foster an AI-first mentality and execution approach across our organization. People Management: Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement. Encourage professional growth and development by providing regular feedback, coaching, and opportunities for skill enhancement. Promote a positive team environment that values diversity, inclusion, and open communication, ensuring all team members feel empowered to contribute their ideas and perspectives. Drive team engagement and motivation by recognizing achievements and celebrating successes, while also addressing challenges and areas for improvement. Typical Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus. 5+ years of experience in systems architecture, software development SalesforceDX, VS Code, BitBucket, and Git. Proficiency in system design methodologies, architecture frameworks, and various programming languages. Familiarity with architecture modeling tools and cloud platforms such as Salesforce CRM (Service Cloud, Experience Cloud, Agentforce) Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work collaboratively in a team environment. Preferred Skills Experience with Salesforce Platform, API integrations and custom workflows Familiarity with version control systems (e.g., Git). Knowledge of best practices in software development, data management, or web design. Working AI transformation expertise. Expected Compensation $141,000 - $239,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Lead product initiatives in access control frameworks, collaborating with cross-functional teams, and evolving product management practices with AI. | 5-7 years of product management experience, familiarity with APIs, policy enforcement, AI product management, and stakeholder influence. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role Summary Join athenahealth as a Product Manager based in Boston, MA, working in a hybrid environment. This role offers the opportunity to lead product initiatives in access control frameworks for users, applications, and agents using innovative AI methodologies. This position provides exposure and collaboration with a wide range of R&D stakeholders and will report directly to leadership of the Identity and Access Management product zone. Team Summary The team is responsible for a centralized authorization framework that governs access decisions across athenaOne’s entire healthcare IT ecosystem. This framework ensures that only authorized providers, patients, applications, and agents can access specific workflows, actions, and data. The team plays a critical role in maintaining security and compliance while enabling seamless user experiences across multiple healthcare applications. With a focus on fine-grained access and agentic security, the team innovates in both AI-driven product development and defense against AI-enabled threats to support athenahealth’s mission of simplifying healthcare complexity. Essential Job Responsibilities Lead product planning and execution for access control features, ensuring alignment with business goals and customer needs. Communicate product vision, progress, and outcomes effectively to stakeholders through presentations and reports. Collaborate with cross-functional teams including engineering, UX/UI, security, and compliance stakeholders to define and deliver new features. Evolve product management practices empowered by AI, encompassing research, prototyping, implementation, communications, stakeholder coordination, monitoring, and maintenance. Analyze system workflows and usability to identify opportunities for improvement and innovation. Additional Job Responsibilities Support continuous improvement initiatives by analyzing product performance metrics and user feedback. Participate in industry research and competitive analysis to inform product strategy. Assist in defining product roadmaps and long-term strategic planning. Engage with vendors as needed to support product integrations. Contribute to documentation and training materials for internal audiences. Stay current with emerging trends in AI security, product management methodologies, and identity and access management technologies. Expected Education & Experience Bachelor’s degree in Business, Artificial Intelligence, Computer Science, Engineering, or a related field. 5 to 7 years of product management experience, preferably in identity and access management or related technology domains. Proven leadership skills without direct authority, with experience influencing cross-functional teams. Strong communication and presentation skills tailored to diverse stakeholder groups. Demonstrated track record of reliable feature delivery in Agile (or similar) environments. Prior ownership of products involving APIs (REST or GraphQL), API gateways and management, and/or developer experience. Familiarity with policy decision/enforcement patterns (PDP/PEP), fine-grained authorization, multi-tenant authorization. Some experience with AI product management, including prototyping and testing features with the help of, or incorporating, AI. Proficiency in requirements gathering, workflow analysis, usability analysis, and system analysis. Expected Compensation $121,000 - $207,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Lead actuarial forecasting models, analyze utilization trends, and collaborate with cross-functional teams to inform financial planning. | Requires 8+ years in healthcare actuarial roles, ASA or FSA, experience with government healthcare contracts, and advanced analytical skills. | Grow your career internally or refer a friend to athenahealth! Business Title Director, Actuarial Analytics – Healthcare Utilization & Revenue Forecasting Role summary The Director of Actuarial Analytics will lead the development and execution of advanced actuarial models and analytics to forecast healthcare utilization, evaluate emerging trends, and assist the broader FP&A team in projecting revenue. This role will provide strategic insights to executive leadership, guide business initiatives, and ensure the organization’s financial planning is grounded in robust actuarial analysis. This role will report to the Executive Director of Corporate Finance. Team summary The FP&A team builds budgets, forecasts, and multi-year financial plans that guide the company’s strategic priorities. This actuarial-focused director will partner closely with finance, product, sales, and operations to translate utilization and pricing insights into reliable forecasts and actionable financial models. Essential Job Responsibilities • Develop and lead actuarial forecasting models for utilization, revenue, and cost across products and lines of business. • Manage pricing analyses and rate-setting workstreams for government (Medicare, Medicaid) contracts and commercial payer models. • Analyze utilization trends and identify drivers to inform financial projections and strategic recommendations. • Build and maintain financial models and dashboards to support monthly/quarterly forecasting and executive reporting. • Collaborate with sales, product, and operations to evaluate contract economics, renewals, and new business opportunities. • Mentor and review work from actuarial and analytics staff, ensuring methodological rigor and quality control. • Present findings and recommendations to senior finance and business leaders to support strategic decision-making. • Support development of actuarial documentation and knowledge sharing across the finance organization. Additional Job Responsibilities • Support ad hoc actuarial analyses for M&A, strategic investments, or special projects as requested. • Contribute to process improvements in forecasting, pricing, and reporting workflows. • Partner with regulatory and compliance teams on modeling assumptions related to reimbursement and policy changes. • Prepare documentation and assumptions for audit and external reporting needs. • Participate in vendor and third-party model evaluations and oversight. Expected Education & Experience • Bachelor’s degree in Actuarial Science, Statistics, Mathematics, or related field (Master’s preferred). • Associate or Fellow of the Society of Actuaries (ASA or FSA). • 8+ years of experience in healthcare actuarial roles, with deep expertise in forecasting, pricing, and utilization analysis. • Experience with government healthcare contracts (Medicare, Medicaid) and commercial payer models. • Advanced proficiency in Excel, SQL, SAS, and other analytical tools; experience with data visualization platforms (e.g., Power BI, Tableau) preferred. • Strong communication skills, with the ability to present complex analyses to non-technical audiences. • Demonstrated leadership in managing projects and mentoring teams. • Creative problem-solving skills and intellectual curiosity; ability to thrive in a fast-paced, evolving environment. • Experience with value-based contracting and risk adjustment analytics. • Prior consulting experience or exposure to multiple payer environments preferred. • Proven ability to integrate actuarial standards with business strategy and operational goals preferred. Expected Compensation $161,000 - $273,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. Have you notified your current manager of your application?

Develop and maintain data queries, analyze datasets to generate insights, and create reports and dashboards to support business decisions. | Bachelor's in a quantitative field, 2+ years in data analytics, proficiency in SQL, R, Python, and strong communication skills. | Grow your career internally or refer a friend to athenahealth! Senior Business Analytics and Insight Associate Role Summary: Join athenahealth as a Senior Business Analytics and Insight Associate, where you will play a key role in transforming healthcare data into actionable insights. You will collaborate closely with cross-functional teams to support data-driven decision-making and report directly to the Analytics Manager. Team Summary: The Analytics team at athenahealth is responsible for developing and supporting performance analytics that empower business and operations leaders across multiple divisions. This team leverages data to identify trends, optimize processes, and drive strategic initiatives that enhance healthcare delivery. As part of this team, you will contribute to building scalable analytics solutions and fostering a culture of continuous improvement through data. Essential Job Responsibilities: • Develop and maintain SQL queries and scripts to extract and manipulate data from various sources. • Analyze complex datasets using R and Python to generate insights and predictions that support business objectives. • Collaborate with stakeholders to understand analytics needs and translate them into technical requirements. • Create clear and concise reports, dashboards, and visualizations to communicate findings effectively. • Support the design and implementation of data models and analytics frameworks. • Monitor data quality and troubleshoot data discrepancies to ensure accuracy and reliability. • Participate in cross-functional projects to enhance analytics capabilities and business outcomes. Additional Job Responsibilities: • Assist in the documentation of analytics processes and methodologies. • Contribute to the development of training materials for analytics tools and best practices. • Support ad hoc data requests and exploratory analyses as needed. • Engage in continuous learning to stay current with emerging analytics technologies and techniques. • Collaborate with IT and data engineering teams to improve data infrastructure. • Participate in team meetings and contribute ideas for process improvements. • Support compliance with data governance and privacy policies. Expected Education & Experience: • Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, or related discipline. • 2+ years of experience in data analytics or a related role. • Proficiency in SQL for data querying and manipulation. • Experience with R and Python for statistical analysis and data visualization. • Strong analytical and problem-solving skills. • Ability to communicate complex data insights clearly to non-technical audiences. • Familiarity with data visualization tools and techniques is a plus. Expected Compensation $96,000 - $162,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. Have you notified your current manager of your application?

Support and optimize product features across multiple teams, drive portfolio strategy, and ensure operational excellence in a healthcare data platform. | 7-10 years of experience in product operations or management, healthcare domain knowledge, understanding of interoperability and SDLC, strong stakeholder and cross-functional collaboration skills. | Grow your career internally or refer a friend to athenahealth! Product Operations Manager – Data & Ecosystem Platform athenahealth is building the future of healthcare technology—and we’re looking for a Product Operations Manager to help us get there. In this individual contributor role, you’ll drive strategy, execution, and operational excellence across a portfolio of high-impact features that power our Data & Ecosystem Platform. Based in Boston, MA or Belfast, ME, you’ll join the Product Operations team, which delivers analytics-based, consultative guidance rooted in best practices across the software development lifecycle. As part of athenahealth’s mission to build a connected, scalable, and future-ready healthcare platform, you’ll support a portfolio of features that enable frictionless integration across providers, payers, labs, and public health systems; drive open ecosystem innovation through APIs and partner solutions; and leverage data-driven insights to improve clinical and operational outcomes in value-based care. This role is ideal for someone who thrives in cross-functional collaboration, embraces agile ways of working, and brings an AI-first mindset to drive operational excellence and smarter decision-making in a digital-first environment. We are looking for a mission-driven, innovative, and outcomes-oriented leader to help advance athenahealth’s Product organization and contribute to improving the healthcare industry. You bring a passion for improving healthcare and a self-starter mindset that drives meaningful outcomes. With strong stakeholder management skills, you influence across teams and levels, navigate complex environments with empathy, and collaborate effectively with diverse cross-functional partners. You understand the software development process and balance strategic thinking with pragmatic problem-solving. Comfortable in a fast-paced setting, you prioritize and manage multiple complex projects while exercising sound judgment on when to act independently or escalate. You also embody a growth mindset and resourcefulness, continuously seeking opportunities for development and leveraging available tools to drive success. What You'll Own As a Product Operations Manager for the Data & Ecosystem Platform team, you’ll primarily support features across multiple scrum teams and zones, with occasional collaboration across subdivisions. You’ll play a key role in major change management initiatives, driving product management and release best practices across R&D and release readiness stakeholders. Your work will be embedded in team and R&D operating cadences, including teach-and-learns, workstreams, and release readiness activities. You’ll own zone-level portfolio strategy and execution across three to four zones, ensuring strong roadmap outcomes and proactive optimization from Boulder to Done. This includes conducting monthly portfolio reviews with zone leaders, aligning strategic priorities with internal and external customer roadmaps, and clearly articulating value at both the feature and aggregate levels. What You Bring • Bachelor's Degree required • 7-10 years overall professional experience, with 3-5 years in product operations, product management, or related fields • Strong knowledge of product management and/or applicable healthcare domains (revenue cycle, EHR, population health, patient engagement) • Understanding and experience with interoperability, integrations, value-based care, and leveraging payer connections preferred • Solid understanding of Agile methodologies and SDLC best practices • Highly self-driven, with the ability to teach and learn at a fast pace • Skilled in cross-functional collaboration and stakeholder management across multiple zones • Uses data and metrics to inform prioritization and process improvements • Communicates effectively across teams and with cross-functional partners (e.g., release readiness, product analytics, UX) • Contributes to customer-centric planning and execution • Experience with client communications in a B2B setting preferred Travel & Onsite Expectations • Travel: 5–10% of time • In-Office: >48 days of in-person collaboration per year Expected Compensation $121,000 - $205,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. Have you notified your current manager of your application?

The role involves governing procurement policies, maintaining documentation, supporting system implementations, and ensuring compliance across procurement operations. | Requires 8-10 years in procurement or related fields, proficiency with procurement systems, and strong process and data management skills. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role Summary: The Procurement Manager, Process & Policy, is responsible for governing procurement policies, enabling consistent processes, and maintaining procurement systems and data integrity across the enterprise. This role oversees the development of standard operating procedures across end-to-end procurement practices, manages documentation controls required for audit reviews, tracking, compliance reporting, and cross‑functional requirements coordination. The manager drives process mapping and improvements, supports procurement system implementations and documentation, resolves system/process issues, and produces procurement‑wide standards to strengthen operational excellence and compliance. Team Summary: The Global Procurement Team is responsible for acquiring goods and services essential to athenahealth’s operations while managing the entire procurement process—from strategic sourcing to payment. The team focuses on strategic supplier selection, contract negotiations, transactional and market data analysis, and continuous process improvement. Their mission is to drive efficiency, mitigate risks, and deliver measurable value and benefit for goods and services’ requirements across the enterprise. Essential Job Responsibilities: • Maintain procurement policies, SOPs, and process documentation required to ensure consistent, repeatable and compliant practices. • Deliver procurement training for teams and stakeholders. • Maintain audit‑ready documentation and support internal/external audits, including inquiries, remediation tracking, and corrective actions. • Map, standardize, and improve end‑to‑end procurement processes (sourcing through P2P) and maintain guidance on AI‑enabled sourcing practices used in daily leader standard work. • Support system implementations, enhancements and documentation of procurement technologies—including Oracle/P2P and WSS or other required procurement systems or tools. • Troubleshoot procurement system issues, partnering with IT and functional teams to resolve errors and support end‑users. • Ensure procurement‑wide data quality and appropriate information access to manage and maintain increased compliance, and to enable consistent, reliable workflows. • Maintain sourcing templates, workflow standards, and documentation across shared repositories, procurement sites and TEAMS channels. • Work closely across the Procurement team, and with Finance, Legal, Operations, InfoSec, and business stakeholders to ensure alignment on policies, process designs, and procurement system usage. • Lead the development of SOPs, training materials, and guidance documentation to improve procurement capability and to support stakeholders’ awareness and on-boarding needs. Additional Job Responsibilities: • Identify process gaps and improvement opportunities across procurement operations. • Provide guidance on process, policy, systems, and compliance best practices. • Provide support in the use of AI as a daily leader standard work mechanism for reducing time to market given sourcing standard practices. • Support change‑management efforts related to new and/or updated processes, policies, and systems. Expected Education & Experience: • Undergraduate degree in Procurement, Supply Chain, Finance, Business, or related field (preferred). • 8–10 years of experience in procurement operations, procurement governance, supplier risk, or process excellence roles. • In-depth knowledge of procurement processes and workflows, and audit documentation readiness. • Proficiency with procurement systems (Oracle, Workday Strategic Sourcing (WSS), P2P tools) and data management. • Strong analytical, documentation, and process‑mapping capabilities. • Experience collaborating with Finance, Legal, IT, Information Security and Operational teams. • Commitment to continuous improvement, quality, and compliance. Expected Compensation $93,000 - $159,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. Thats one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Manage customer satisfaction and retention, build strong relationships, and serve as a liaison between customers and support teams. | 2-3 years of experience, strong communication skills, proficiency with CRM tools, multitasking, and critical thinking. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. About the Role We are seeking a proactive and customer-focused Customer Success Specialist to join our Customer Success Management division. In this role, you will manage customer issues by collaborating with the appropriate support teams and resources to drive timely resolutions. You will build and maintain effective relationships with a portfolio of smaller independent medical practice customers, ensuring their post-sale success and satisfaction. Through strong partnership and trusted advisement, you will help customers maximize the value of their athenahealth solutions. About You • You have foundational knowledge of the healthcare industry and market dynamics. • You excel at clear communication and hold yourself accountable to deliver results. • Your interpersonal skills enable you to develop strong relationships internally and externally. • You are self-motivated, results-oriented, and demonstrate empathy in customer interactions. The Team • Our Customer Success Management Organization focuses on helping clients realize the full value of athenahealth services. We collaborate across product and operational teams to proactively identify and solve customer challenges, fostering satisfaction and long-term success. Key Responsibilities • Take primary ownership for customer satisfaction and retention within your assigned accounts. • Build and maintain strong relationships, navigating and resolving challenging partnerships professionally. • Serve as a liaison between customers and athena support teams, managing projects to resolution. • Leverage subject matter experts to address customer performance, satisfaction, and risk. • Coach customers proactively on best practices and resources, including support, training, and community engagement. • Identify early signs of attrition risk, assess their impact, and engage internal resources to mitigate. • Participate in tier-wide ad hoc projects such as dormant accounts and pilot initiatives. Typical Qualifications • 2-3 years of professional experience or equivalent education and experience. • Ability to influence internal stakeholders and customers effectively. • Proficiency with Microsoft Office and CRM tools such as Salesforce and Gainsight. • Strong multitasking and prioritization skills with attention to detail. • Comfortable working independently and managing ambiguity. • Demonstrated critical thinking related to client business issues. • Excellent verbal and written communication skills, including effective use of discovery questions. • Ability to manage multiple simultaneous client interactions. • Commitment to exceptional customer service and teamwork. About athenahealth • Our vision is to simplify healthcare by removing obstacles that prevent providers from focusing on patient care. We create a thriving ecosystem that delivers accessible, high-quality, sustainable healthcare for all. • Our culture is defined by a diverse and passionate team—athenistas—who innovate and solve problems with accountability, inclusiveness, and support. • We prioritize Diversity, Equity, and Inclusion (DEI) in everything we do, fostering an environment where all employees and partners feel valued. What We Offer • Comprehensive health and financial benefits. • Location-specific perks such as commuter support, tuition assistance, employee resource groups, and pet-friendly offices. • Flexible work arrangements promoting work-life balance with a blend of remote and in-office collaboration. • A lively culture filled with learning opportunities, events, book clubs, speakers, and hackathons. Learn more about our culture and benefits at athenahealth.com/careers. Expected Compensation $51,000 - $87,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. Thats one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Support Customer Success program managers by managing frontline issue resolution, analyzing customer data, coordinating readiness activities, and facilitating cross-team communication. | 2+ years in Customer Success or related operations/analytics roles, proficiency in Excel and data visualization tools, strong analytical and communication skills, and ability to work in cross-functional teams. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Associate, Customer Success Readiness Program Management We are looking for a Senior Associate of Customer Success Readiness Program Management to join our Customer Success division. In this role, the Senior Associate will play a critical enabling role within the division while supporting program managers by executing frontline issue management, surfacing insights from customer data, and coordinating readiness activities across teams. This individual will help enable Managers and Senior Managers to focus on strategic planning, stakeholder engagement, and program evolution, while the Senior Associate ensures day-to-day execution and visibility into program performance. The Senior Associate of Customer Success Readiness Program Management opportunity is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about improving customer outcomes through operational excellence. Job Responsibilities • Compile and analyze data related to customer satisfaction, issues, and performance on offerings • Streamline data insight into actionable feedback loops to influence operational and product enhancements • Support business reviews and executive leadership update preparation with data summaries and visualizations • Monitor and triage issues, escalations, and attrition remediations raised by Onboarding Success Managers (OSMs), Customer Success Managers (CSMs), and service teams • Coordinate cross-organizational resolution efforts for any issues, escalations, and attrition remediations that can be addressed by Customer Success teams • Maintain issue logs and ensure timely follow-up and closure • Assist in creating and updating Customer Success Readiness artifacts like onboarding playbooks, training materials, and internal communications • Provide subject matter expertise on new and evolving offers to support cross-organizational project execution • Attend cross-functional meetings and document action items and follow-ups • Facilitate communication between CS teams and other go-to-market functions • Help maintain shared resources such as team folders, community pages, and knowledge bases Typical Qualifications • Bachelor's Degree or equivalent experience • 2+ years of experience in Customer Success, Program Coordination, Operations, or Analytics • Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI) • Experience working in cross-functional environments and managing multiple priorities • Strong analytical and problem-solving skills • Proficient in Excel, including using pivot tables and functions (VLOOKUP) to analyze complex and large datasets • Excellent written and verbal communication • Highly organized with attention to detail • Comfortable working with ambiguity and adapting to change • Collaborative mindset and ability to build relationships across teams About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Manage a portfolio of complex technical programs in cloud infrastructure, coordinate cross-team dependencies, and drive process improvements using agile frameworks. | 3+ years technical program management experience, Agile experience (AgilePM preferred), bachelor’s degree or equivalent, proven success managing complex business-critical programs. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. **Can work 100% remote, or out of any of our major offices (Watertown, MA; Austin, TX; Atlanta, GA.; Burlington, VT; Belfast, ME ** We are looking for a Technical Program Manager to join our Project Management Office team within our Cloud Infrastructure Engineering division. The PMO provides project management to the internal initiatives as well as external customer facing projects. The projects and programs we support range in size, complexity and duration as well as cross over multiple teams. But enough about us; let’s talk about you. You are a project or program manager with a passion for spreadsheets and meeting minutes. Following lessons learned, managing risks and documenting solutions appeal to you. You love working in a large environment so you can solve challenges that become more complex with scale. What’s most important to you is learning new things- and you’re seeking the best environment to enable that growth for yourself. The Team: We are a bunch of project managers who are passionate about organization, process improvement, creating templates and driving consistency across the organization. We use an agile-based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems in both the private and public cloud and make data-driven decisions based on which one best suits the needs of the business. We are relentless in our mission to manage multiple projects and programs with a standardized reporting mechanism to ensure that our customers have a positive and consistent experience with us for every project. Responsibilities: Manage a portfolio of high-profile programs focused on a particular product line. Manage tradeoffs across the portfolio to ensure business objectives are met and internal obstacles are removed. Coordinate with TPMs and other stakeholders across products to address and identify cross product dependencies. Typical Qualifications 3+ years of technical program management experience Bachelor’s Degree or equivalent experience required; advanced degree welcome Agile experience is required; AgilePM certification preferred Proven success managing successful, complex, business critical programs. About athenahealth Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to several restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee café and food trucks that rotate every day. Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few. For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information: https://www.athenahealth.com/salary-range/ca-tech-manager https://www.athenahealth.com/salary-range/co-tech-manager https://www.athenahealth.com/salary-range/ny-tech-manager https://www.athenahealth.com/salary-range/nj-tech-manager https://www.athenahealth.com/salary-range/wa-tech-manager https://www.athenahealth.com/salary-range/hi-tech-manager About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Define and execute product vision and strategy for conversational voice experiences, prioritize roadmap, collaborate cross-functionally, and optimize voice channel performance. | 5+ years product management in telecom or voice technologies, deep understanding of voice channels and telephony, experience with conversational AI and CRM solutions, strong communication and leadership skills. | Grow your career internally or refer a friend to athenahealth! Product Manager – Conversational Voice, Patient Experience The Patient Experience sub-division is seeking an experienced Product Manager with deep telecom expertise to help the development and advancement of our conversational voice channel solutions. This role is perfect for someone who understands the complexities of inbound voice management and is passionate about modernizing the voice channel through intelligent automation, conversational AI, and innovative product strategies focused on delivering exceptional software-driven experiences. The ideal candidate will: • Be a strategic-minded, data driven, product leader with proven experience. • Be a passionate product leader who can geek out on the details while seeing the forest through the trees. • Bring industry experience and expertise in CRM solutions. • Have experience defining 0 to 1 product. • Be the ultimate team player. Job Responsibilities • Define the product vision and strategy for conversational voice experiences, aligning with broader organizational goals and telecom industry standards. • Prioritize the product roadmap based on business impact, technical feasibility, and user needs – gathering inputs from cross-functional teams including engineering, design, marketing, and product operations. • Translate problems into product requirements by deeply understanding user journeys, operational workflows, and constraints in voice-based interactions. • Set clear goals and success metrics for features and releases, using data to inform decisions and iterate quickly. • Partner closely with AI/ML teams to build voice experiences that are natural, efficient, and resolve users’ needs with minimal friction. • Collaborate with customers and sales teams to understand market needs and share solutions that deliver measurable outcomes. • Analyze performance data and customer feedback to optimize call flows, reduce operational costs, and improve the overall caller experience. • Evangelize the product vision internally and externally, building alignment and enthusiasm across teams and stakeholders. Typical Qualifications • 5+ years of product management experience, with a focus on telecom, call center platforms, or voice technologies. • Bachelor’s degree or equivalent combination of education, training, and experience is required • Deep understand of voice channels and telephony systems • Experience working with products like Twilio is a plus. • Proven ability to translate complex technical requirements into user-friendly, scalable solutions. • Comfortable navigating ambiguity, setting clear goals, and collaborating cross-functionality. • Experience with conversational AI, speech recognition, or voice bots is a strong plus. • Proven experience actively building one or more products, with a strong understanding of when and how to apply evaluation metrics – especially in AI and NLP contexts. • Demonstrated success at driving results in a fast-paced environment and managing simultaneously competing priorities • Excellent verbal and written communication skills Have you notified your current manager of your application?

Partner with Customer Success leadership to define and report KPIs, manage divisional performance, lead strategic initiatives, and produce executive-level insights and presentations. | Bachelor's degree with 4-6 years in financial services, consulting, or operations strategy, experience with data visualization tools, managing complex projects, and preferably healthcare industry experience. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: The Customer Success Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics; driving operational excellence, and enabling the execution and development of the Customer Success strategy. The Strategy and Operations Manager serves as a business partner to the Customer Success organization and is responsible for helping translate the corporate strategy into division-specific corporate initiatives. Beginning with the onboarding process through ongoing customer management, the Strategy and Operations Manager is tasked with defining and reporting on key performance indicators (KPIs) at every stage of the customer lifecycle while designing, implementing and ensuring adoption of Customer Success process standards and best practices. This individual is comfortable analyzing and working with complex data to extract business insights that impact performance. The Strategy and Operations Manager is a key partner to their VP-level stakeholders, generating insights into customer, segment and team performance. They are responsible for participating in the annual planning process, helping to set Customer Success team and individual goals, designing capacity model improvements and identifying cross-functional dependencies. Essential Functions (Duties and Responsibilities): Business partnership with Customer Success Leaders Stakeholder management; act as a business partner to the Customer Success leadership team and executives, providing insights to help shape the strategy of the business. Engage with CS leadership on a recurring basis to review and analyze KPI trends and performance Develop a deep understanding of divisional priorities, goals, and focus areas to effectively partner in managing divisional performance Produce business reports and metrics packages on a regular basis Prepare business leaders to talk to service-specific performance Create easily consumable data visualizations to solve key business questions and influence outcomes Ownership of the Customer Success portion of the corporate cadence Actively participate in athenahealth’s annual planning process Develop forecast models for key operational performance measures including Annual Revenue Implemented (ARI), Capacity Planning, Attrition, and Case volume. Participate in Customer Success’ goal setting process including owning targets setting for key performance metrics Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability Manipulate and update Tableau and Salesforce dashboards to deliver insights to the business Trend and analyze changes in metrics overtime to identify root causes Run bi-weekly/quarterly performance meetings Create executive level deliverables and present at meetings, up to and including senior executive leadership (VP/SVP/CEO) Support Divisional Strategic Initiatives Define, structure, and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing actionable recommendations Lead and support ad hoc projects and analyses aimed at improving operational performance and business outcomes. Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance Partner with finance to ensure that projects have value-realization potential by validating financial models Estimate impact of initiatives to help drive strategic prioritization Identify and mitigate areas of cross-functional dependencies Have a strategic mind for potential areas of project risk Clear and consistent updates to VP and C-suite level leadership Oversee, and in some cases directly support, project teams responsible for managing and executing on strategic initiatives Education & Experience Required: Bachelor's Degree in Business, Finance/Accounting Operations/Supply Chain/Engineering. MBA preferred. 4 to 6 years of experience in financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations strategy 2+ years of strategy consulting firm experience preferred Experience in managing broad transformational or complex projects Familiarity and comfort using data visualization programs (Power BI, Tableau, Tableau CRM). Experience designing highly utilized, business critical dashboards/reports preferred Experience serving as business partner to or regularly interacting with c-suite and executive leadership teams Healthcare industry experience preferred, but not required Experience working with large and complex data sets a must Knowledge & Skills: Ability to influence cross functional teams and achieve cross divisional alignment Results oriented, adept in conflict resolution, skilled at prioritization and change management Able to work autonomously and be comfortable with ambiguity Focused on delivering high quality and timely deliverables with a positive approach towards the work Have strong written and verbal communication skills including excellent executive presence Demonstrate excellent analytical, critical thinking and problem-solving skills Ability to toggle between analytical details and big-picture strategic thinking Able to effectively work in a highly-matrixed organization, handling competing priorities and connecting the dots About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Lead design and development of scalable, secure data pipelines and data enrichment processes while managing and mentoring a team of engineers. | 5+ years software/data engineering experience, 2+ years tech lead experience, expertise in data pipelines, programming in Java or Python, cloud platform knowledge, healthcare data standards familiarity, and strong leadership skills. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Do you love working with data that has the power to improve lives? Here's your chance to join a passionate team at athenahealth, creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Lead Software Engineer, you will spearhead the design, development, and execution of our data enrichment and publishing processes. You will provide technical leadership to a team of talented engineers who are transforming healthcare data into actionable insights that empower clinicians, researchers, and administrators to deliver better care. Responsibilities • Architect and implement scalable and secure data pipelines for ingesting, processing, and transforming large volumes of healthcare data • Define the strategic vision for the data enrichment and publishing processes, ensuring alignment with business objectives and healthcare data best practices • Champion and implement data technologies like machine learning, natural language processing, and distributed computing where applicable to unlock deeper insights from healthcare data • Develop and automate data analysis workflows and reporting mechanisms for clinical and business stakeholders • Lead and mentor a team of software and data engineers, fostering a collaborative and high-performing environment • Clearly communicate complex technical concepts to both technical and non-technical stakeholders • Collaborate effectively with Product owners, analysts, engineers, and organization leaders to translate data needs into actionable solutions Qualifications • Bachelor’s degree in Computer Science, Information Systems, or equivalent training and experience • 5+ total years of experience as a software engineer, data engineer, or similar role • 2+ years of experience as a tech lead for an engineering team • Experience in architecting and building scalable and secure data pipelines • Deep understanding of data engineering principles and best practices, including data modeling, ETL/ELT processes, data warehousing, and data governance • Proven expertise in programming languages like Java or Python • Strong knowledge of cloud platforms (e.g. AWS, Azure, GCP) and associated data services (e.g. Redshift, Data Factory, BigQuery) • Experience using workflow management solutions (e.g. Airflow, AWS Step Functions, AWS Glue) • Familiarity with healthcare data standards and regulations (e.g. HIPAA, HL7) • Exceptional leadership and communication skills, inspiring and motivating others to achieve goals • A passion for driving positive changes through software and data solutions Bonus Points • Hands-on experience working with healthcare data, standards, and regulations • Experience with data analytics tools and technologies (e.g. Spark, Hadoop, machine learning libraries) • Proven track record of implementing and driving adoption of new software and data technologies and methodologies • Familiarity with Agile methodologies and CI/CD pipelines • Experience managing and optimizing data costs in a cloud environment What We Offer • Lead a team of talented engineers and shape the future of how we use data to improve patient care • Work on challenging and impactful projects with real-world implications for healthcare delivery • Competitive salary and benefits package • Continuous learning and professional development opportunities • Work in a dynamic and collaborative environment with a strong focus on innovation and excellence If you are a lead software or data engineer passionate about making a difference in healthcare through data, we encourage you to apply. We look forward to hearing from you! About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Design and test patient experience digital products, create wireframes and prototypes, collaborate with agile teams, and contribute to design strategy and research. | 3-5 years UX design experience, proficiency in Figma, user research facilitation, agile process knowledge, strong communication skills, and ability to design for complex healthcare systems. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: Join athenahealth’s quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other consumer experiences. In this role, your design work will directly contribute to improving patient outcomes and healthcare practice efficiency by creating intuitive, accessible, and effective digital experiences that support better care delivery and patient engagement. athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer motivated to make a difference in healthcare, then we want to talk to you. Help us transform everyone’s experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness. Position Summary: We’re looking for a UI/UX Designer, Senior Associate to thoughtfully contribute to our award-winning patient experience products. In this role, you will work closely with a multi-disciplinary agile R&D team and under the guidance and mentorship of design leads to define, design and test product and digital service features with the goal of creating valuable and delightful experiences for patients and caregivers. You will have the opportunity to directly contribute to solution areas including self-check-in, patient health information, and patient financials. Role Location: Austin, TX candidates who can be in the office at least 1 day a week Responsibilities may include, but are not limited to: 80% - Design execution (primary) • Identify and frame user-centered problems effectively • Plan and facilitate problem identification and solutioning workshops • Create low- to high-fidelity mocks, wireframes, content, and visual designs, and build interactive prototypes to communicate and test concepts and ideas • Leverage and contribute to our patient design system and product-level patterns • Plan and execute research experiments and heuristic reviews to evaluate the usefulness and usability of product features • Collaborate with the product and engineering teams throughout the agile planning, design, and development process to deliver experiences that meet user needs • Iteratively deliver responsive, accessible, implementation-ready designs • Collaborate with your team, soliciting and providing feedback to ensure product experiences meet UX quality standards for workflow, interaction design and content 20% - Design strategy and planning • Plan and execute exploratory research and experiments including conceptual prototypes to inform product strategy • Contribute to the creation of service design and vision artifacts to influence product prioritization and planning activities • Manage prioritization of your design work to keep your cross-functional team moving • Assist in the definition and creation of success criteria and metrics • Support your product and engineering teammates in building deep empathy for our users Education, Experience, & Skills Required • Bachelor’s Degree (Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines) or equivalent experience • 3-5 years of professional experience working in UX design • Solid capability in UX creative and design techniques • Highly proficient using Figma • Experience facilitating and summarizing user research as part of field studies and in-person or remote evaluative testing • Understand how to work within agile development process for the design, development, and delivery of software • Strong verbal and written communication skills demonstrated by presentation and storytelling ability • Experience designing for complex systems with multiple types of users, regulatory requirements, and dependencies spanning across teams. Behaviors & Abilities Required: • Capable of working independently and prioritizing own work, with input from others • Maintains sight of long-term strategy and overall vision while executing on detailed design • Design simple, effective, and elegant interactions between users and products. • Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes • Forge strong relationships and work collaboratively with a multi-disciplinary team • Provide sound rationale for recommendations to gain others’ support and commitment. • Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward • Adapt to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results • Seek out, absorb and appropriately respond to feedback and guidance from design team leads and other colleagues • Lead through influencing (without authority) to build consensus, resolve conflicting points of view, and change others’ minds About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity