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Lead commercialization strategies and cross-functional promotional plans, developing differentiated messaging and sales enablement materials for the Peripheral Vascular business. | Requires a bachelor's degree, at least eight years in marketing or communications, four years in medical devices or healthcare, and demonstrated product-launch and messaging-framework experience. | Work Flexibility: Remote What you will do: As our Manager of Product Marketing Communications, you will be a strategic commercialization partner responsible for bringing marketing strategies and product stories to life. You will work closely with marketing and cross-functional partners to translate customer, market and business insights into differentiated messaging, integrated promotional strategies and impactful launch plans that drive awareness, engagement and adoption. In this role, you will help advance the Peripheral Vascular business by connecting strategy to execution and ensuring our products, solutions and value are meaningfully communicated to the customers and patients we serve. Serve as the MarComm partner to designated marketing teams and product portfolios. Lead the communications components of commercialization strategies and annual marketing plans. Develop product positioning, value propositions, differentiated messaging, messaging frameworks, and reasons to believe. Align key stakeholders around messaging, priorities, and launch strategies. Translate commercialization strategies into coordinated promotional and activation plans. Lead development of sales enablement materials, customer-facing content, digital assets, launch materials, and campaign activation. Recommend the appropriate mix of digital, print, event, educational, and field channels based on audience and business objectives. Manage work across internal partners, agencies, creative resources, and approval processes. Establish launch and campaign KPIs, evaluate post-launch performance, and recommend optimizations. Adapt plans as business priorities, customer needs, and market conditions evolve. Minimum Qualifications: Required: Bachelor’s degree. 8+ years of professional experience in marketing communications, corporate communications, product marketing, or a related communications discipline. 4+ years of experience in the medical device or healthcare industry, either directly or in a role supporting healthcare products, customers, or markets. 2+ years of experience supporting or leading medical device product launches, including development of messaging, promotional strategies, sales enablement, or customer-facing launch materials. Preferred: MBA. Experience developing product positioning, value propositions, differentiated messaging, and messaging frameworks. Experience developing integrated digital marketing campaigns and customer journeys. Experience with marketing measurement, lead generation, campaign KPIs, and post-launch analysis. Experience managing agency partners, creative development, and production. Excellent presentation, written, and interpersonal communication skills. Strong analytical and problem-solving skills. Demonstrated ability to manage multiple projects and deliver against established timelines. Ability to influence and drive alignment without direct organizational authority. Ability to navigate complex, cross-divisional processes, procedures, and policies. United States of America Pay Ranges: USN: $102,600 - $171,000 USD Annual US5: $107,700 - $179,600 USD Annual US10: $112,900 - $188,100 USD Annual US15: $118,000 - $196,600 USD Annual US20: $123,100 - $205,200 USD Annual US30: $133,400 - $222,300 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

You would lead complex global operations projects from initiation through implementation and closeout, managing scope, schedules, resources, risks, governance, and stakeholder communications. | The role requires a bachelor's degree, at least seven years of project, program, or portfolio management experience, PMP certification, Smartsheet proficiency, and strong business judgment and cross-functional leadership. | Position Summary The Senior Project Manager, Global Operations leads complex, cross-functional projects that improve operational performance across Global Operations. This role manages projects from initiation through implementation and closeout, including scope, schedule, resources, risks, issues, dependencies, change, communication, and benefits. The position coordinates global, regional, functional, and site resources without direct authority; drives decisions and accountability; and ensures assigned projects follow Global Operations PMO methodology, governance, reporting, and Smartsheet requirements. This is a home based position with estimated 25% domestic travel & 10% international expectation. What You’ll do as a Sr Project Manager, Global Operations Leads multiple complex, cross-functional Global Operations projects from initiation through implementation, sustainment, and closeout. Develops and maintains project scope, objectives, deliverables, schedules, milestones, dependencies, resource plans, budgets where applicable, and success measures. (30%) Leads project teams and coordinates internal and external resources without direct authority. Defines roles and responsibilities, facilitates decisions, drives completion of actions and deliverables, resolves execution barriers, and escalates issues requiring leadership support. (20%) Manages project risks, issues, actions, decisions, changes, and stakeholder requirements. Develops mitigation and recovery plans and maintains clear accountability and due dates. (15%) Provides accurate project status, financial, milestone, risk, and benefit information through Smartsheet and approved PMO reporting tools. Prepares executive-ready updates and communicates progress, decisions, concerns, and recommended actions to sponsors, leaders, and project teams. (15%) Ensures projects follow Global Operations PMO methodology, lifecycle requirements, governance expectations, standard templates, documentation, and closeout practices. Supports project intake, prioritization, governance reviews, lessons learned, and benefits tracking as required. (10%) Leads implementation and change adoption for assigned projects, including stakeholder engagement, communication, training, readiness, transition, performance measurement, and sustainment. Applies continuous improvement and structured problem-solving practices when appropriate. (10%) The Experience, Skills, and Abilities Needed Required: Bachelor’s degree in business, operations, supply chain, engineering, project management, or a related field. Minimum 7 years’ experience in project, programs, portfolio management; PMO standards and governance; methodology, templates, and playbook development; training, coaching, reporting, and continuous improvement. Smartsheet experience, including ability to manage Control Center and develop blueprints. Proficient with Smartsheet project schedules, dashboards, reports, RAID logs, and portfolio inputs; proficient with Microsoft Office and collaboration tools. Strong business judgment, facilitation, communication, organization, collaboration, and ability to influence without direct authority. PMP certification required. Candidates not yet certified must be actively pursuing certification and successfully obtain it within one year of hire. Preferred: Experience leading global, regional, multi-site, or enterprise initiatives. Experience supporting manufacturing, supply chain, distribution, quality, engineering, operational excellence, technology implementation, or business transformation. Experience with project financials, benefits realization, resource planning, and executive governance. Change management, Lean, or Six Sigma experience preferred. Smartsheet Control Center experience is preferred. Other: Project leadership: leads complex, cross-functional projects and coordinates global, regional, functional, site, and external resources without direct authority. Project management discipline: manages scope, schedule, cost, resources, risks, issues, actions, decisions, changes, stakeholders, communications, implementation, benefits, and closeout. Governance and reporting: follows PMO lifecycle and governance requirements and provides accurate, concise, executive-ready project reporting. Problem solving and execution: identifies barriers, evaluates options, drives decisions, establishes recovery plans, and holds teams accountable for deliverables and due dates. Change and adoption: plans stakeholder engagement, communications, training, readiness, transition, adoption, and sustainment. Core competencies: business judgment, ownership, accountability, collaboration, organization, resilience, attention to detail, and clear written and verbal communication. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is a brief overview of what we offer: Market competitive pay Extensive paid time off and (9) added holidays Excellent healthcare, dental, and vision benefits Long/short term disability coverage 401(K) with company match Maternity and parental leave Additional add on benefits/discounts for programs such as pet insurance Tuition reimbursement and continued educational programs Excellent opportunities for advancement in a stable long-term career STERIS does not accept unsolicited resumes/CV's from individual recruiters or third-party recruiting agencies in response to job postings. #LI-SA2 #LI-REMOTE Pay range for this opportunity is $120,000 - $150,000. This position is eligible for annual bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Lead integrated marketing and communications strategy, grow the organization's brand and public presence, oversee teams, and advise the CEO. | Requires 10+ years in marketing, communications, or brand strategy, including team leadership, entrepreneurial leadership, and complex stakeholder management. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Marketing and Communications based in the United States. We are seeking an ambitious and experienced Director of Marketing and Communications to lead and scale an integrated marketing and communications function within a rapidly growing global organization. In this strategic leadership role, you will shape the organization's brand, public presence, and communications strategy while expanding awareness and engagement with its mission and initiatives. You will oversee multiple disciplines, including media relations, brand development, content, and marketing, empowering specialist leaders to deliver measurable results. Working closely with the CEO and senior leadership team, you will influence organizational priorities, strengthen stakeholder relationships, and guide public narratives in a complex and increasingly visible environment. You will also build high-performing teams, develop new capabilities, and create innovative initiatives to reach new audiences while maintaining the trust of existing communities. This is an opportunity to drive meaningful global impact through strategic storytelling, thoughtful leadership, and effective communications. \n Accountabilities As Director of Marketing and Communications, you will lead the organization's integrated marketing and communications strategy, develop a high-performing team, and ensure that all initiatives contribute to its broader mission and long-term objectives. Your key responsibilities will include: Build and lead a high-performing team: Recruit, coach, and develop senior leaders responsible for Media, Brand and Content, and Marketing, empowering them to build effective teams and deliver outstanding results. Define the department's organizational structure, capabilities, priorities, and performance expectations while fostering a culture of collaboration, accountability, trust, and continuous development. Develop and execute an integrated strategy: Establish an ambitious marketing and communications strategy that strengthens brand positioning, advances organizational priorities, and increases awareness and understanding of the movement and its principles. Identify opportunities to reach new audiences, develop creative campaigns and initiatives, and convert awareness and interest into meaningful engagement and action. Shape public narratives and protect organizational reputation: Guide external communications and ensure messaging is accurate, accessible, compelling, and appropriate for different audiences. Exercise independent editorial judgment, oversee high-profile communications, and manage sensitive topics, public scrutiny, and potential reputational challenges. Maintain trust and credibility with existing communities, major donors, senior leadership, and other important stakeholders. Build strategic relationships across the ecosystem: Collaborate with leaders and communications teams at aligned organizations to identify shared opportunities, coordinate initiatives where appropriate, and strengthen public understanding of the movement. Contribute to organizational leadership: Act as a strategic partner to the CEO and senior leadership team, helping shape organizational direction and ensuring communications priorities align with broader business and mission objectives. Challenge established approaches, identify opportunities to build new capabilities, and introduce innovative initiatives that increase the organization's reach and impact. Communicate strategic risks, trade-offs, and progress clearly to senior stakeholders while ensuring alignment across functions. Requirements The ideal candidate is a strategic and entrepreneurial leader with deep expertise in at least one major marketing or communications discipline and the ability to lead specialists across complementary areas. You should bring: Significant professional experience and a strong track record in at least one of the following areas: marketing, communications, media relations, or brand strategy. Broad expertise across marketing and communications disciplines, with the ability to develop integrated strategies and recruit, guide, and empower specialists with complementary skills. Substantial experience leading teams through managers or senior leaders, including coaching, developing talent, building alignment, and delivering results through others. Demonstrated experience building and scaling teams or organizational functions in startups or similarly fast-growing environments. Proven ability to attract exceptional talent, establish clear expectations, manage performance, and develop high-performing teams. Experience working in publicly visible or reputationally sensitive environments, with the judgment and composure to lead effectively under scrutiny. Strong editorial judgment and the ability to independently assess the accuracy, clarity, and appropriateness of communications across different audiences. An entrepreneurial and ambitious mindset, with the ability to challenge assumptions, develop new initiatives, operate without a predefined playbook, and translate strategic ideas into execution. Excellent stakeholder management and cross-functional collaboration skills, including the ability to keep senior leaders informed about progress, risks, and strategic trade-offs. Strong alignment with the organization's mission and core principles, together with the ability to engage thoughtfully with effective altruism's ideas, arguments, and debates. Previous employment in or long-standing membership of the effective altruism community is not required. Excellent communication, leadership, and decision-making skills, with the ability to balance strategic direction and operational execution. Additional assets that would strengthen your application: Direct experience managing crisis communications, public controversies, or significant reputational challenges. Experience leading communications strategies for mission-driven organizations, global communities, or complex multi-stakeholder environments. Ability to navigate sensitive public narratives while maintaining credibility and strong relationships with diverse audiences. Benefits International compensation adjusted from the US salary using a fixed exchange rate and converted into the candidate's local currency. Private health insurance. Flexible working hours and a fully remote working environment. Annual professional development allowance of $6,000. Annual mental health support allowance of $6,000. Extended parental leave. Ergonomic equipment to support a comfortable and productive working environment. At least 25 days of paid vacation annually, or the applicable country-specific entitlement if greater. Access to an office in Oxford, United Kingdom. Opportunities to collaborate with an international team and attend approximately 4–6 annual trips, including team retreats and international events. Full-time position with an anticipated start date of January 2027 or earlier. Inclusive working environment that welcomes candidates from diverse backgrounds and experiences. Reasonable accommodations available for candidates with disabilities throughout the recruitment process. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Own global public-sector product strategy, roadmaps, and compliance investments while leading product managers and representing the organization to government stakeholders. | Requires 12+ years of product management experience, 6+ years in government or regulated sectors, hands-on FedRAMP authorization experience, technical security expertise, and U.S. citizenship. | Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Our Team's Vision: At Illumio, our product management team thrives on visionary leadership, customer-centric innovation, and relentless execution. We tackle the most critical and complex challenge in modern cybersecurity: stopping malicious actors and containing cyber threats before lateral movement turns an attack into a widespread business catastrophe. As a product manager here, you will directly define, design, and drive the future of Zero Trust, micro-segmentation, and automated breach containment. You will work side-by-side with world-class engineers, strategic partners, and global enterprise customers to defend highly complex hybrid data centers and multi-cloud architectures. If you are eager to solve massive, distributed security problems and build resilient software that the world’s largest organizations rely on daily to safeguard their critical infrastructure, join our mission and shape a safer digital future. Your Impact: We are looking for a Director of Global Public Sector Product Management to own the strategy, portfolio, and execution of products that meet the security and compliance requirements of government customers worldwide. You will build and lead a team of product managers, set the company's public sector product vision, and serve as the senior product voice with executives, government customers, partners, and assessors. This is a hands-on leadership role for someone who has taken products through authorization and certification at scale, not just overseen the effort. You will be accountable for the path to compliance across U.S. federal, state, and local markets and across international government markets, and for turning that compliance footprint into durable revenue and competitive advantage. Strategy and Portfolio Define and own the global public sector product strategy, multi-year roadmap, and compliance investment thesis, balancing customer demand, market opportunity, cost, and risk. Make portfolio-level tradeoffs on which authorizations, certifications, and regions to pursue and in what order, building business cases for executive and board-level review. Partner with Sales, Marketing, and Finance on go-to-market, pricing, packaging, and contract vehicles for government segments, and share accountability for public sector revenue goals. Compliance Delivery Own delivery against U.S. regimes including FedRAMP, CJIS, FIPS 140-2/140-3, and Common Criteria, partnering with Engineering, Security, Legal, and third-party assessors (3PAOs, accredited labs) Ensure control requirements (NIST SP 800-53, 800-171, CJIS Security Policy, FIPS validation requirements, Protection Profiles) are translated into prioritized product requirements and engineering commitments across teams Drive architecture and deployment decisions that affect compliance, such as dedicated or sovereign environments, data residency, cryptographic module use, personnel and access restrictions, and supply chain requirements Lead the expansion of the compliance footprint internationally, sequencing regional frameworks and working with regional leaders and partners to meet them Anticipate regulatory change (for example, FedRAMP 20x and evolving cryptographic standards) and adjust strategy ahead of it Leadership and Influence Hire, develop, and lead a team of product managers and program leads, setting a high bar for craft, accountability, and customer focus Build repeatable processes that make compliance part of the product development lifecycle rather than a late-stage gate, and establish governance and metrics for the compliance program Represent the company with government authorizing officials, agency customers, industry groups, and key partners, and act as an executive sponsor on strategic accounts Influence engineering and company-wide priorities through clear communication with senior executives, and report on progress, risk, and investment return Your Toolkit: Required Qualifications Must be a US citizen; ability to obtain a U.S. government background check, CJIS fingerprint-based screening, or other clearance strongly preferred 12+ years of product management experience, including 6+ years working on products sold to government or other highly regulated customers Hands-on experience delivering products through FedRAMP authorization (agency or JAB/Program Authorization), ideally across multiple products or environments Working knowledge of CJIS Security Policy requirements and how they apply to cloud and software products serving law enforcement and criminal justice agencies Experience with FIPS 140-2/140-3 cryptographic validation and the product implications of using validated modules Experience with Common Criteria evaluations (NIAP Protection Profiles, CCEVS, or equivalent schemes) Familiarity with other applicable U.S. regimes such as NIST 800-53/800-171, StateRAMP/GovRAMP, DoD Impact Levels (SRG), CMMC, and Section 508 accessibility Demonstrated ability to translate dense regulatory and technical requirements into actionable product plans and to drive cross-functional organizations to meet them Strong technical fluency: comfortable discussing cloud architecture, encryption, identity and access management, logging, and vulnerability management with engineers and customer security teams Excellent written and verbal communication, including with government stakeholders, auditors, and C-level executives Strongly Preferred A track record of successfully shipping products that achieved FedRAMP, CJIS, FIPS, and/or Common Criteria compliance, from initial scoping through certification or authorization Experience working directly with 3PAOs, accredited testing laboratories, and government authorizing officials Experience building or scaling a public sector product line or government cloud offering, including ownership of business outcomes Experience building and managing teams across multiple geographies Additional Desired Qualifications (International) Experience with compliance regimes and requirements outside the U.S., such as: IRAP (Australia) ISMAP (Japan) ISO/IEC 27001, 27017, 27018 and related standards UK Cyber Essentials / Cyber Essentials Plus and other UK government requirements ENISA guidance and the EUCS cloud certification scheme Other regional frameworks such as C5 (Germany), SecNumCloud (France), Canadian Protected B / CCCS, and data sovereignty or residency requirements Additional nice-to-haves: relevant certifications (CISSP, CISM, CISA, CCSP, or equivalent), experience with government procurement vehicles (GSA Schedule, G-Cloud, etc.), and a background in security engineering or compliance. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. #LI-KD1 #LI-REMOTE Our Commitment Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.

Oversee web marketing from strategy through execution and optimization, coordinating teams to improve accessible online experiences, audience growth, and revenue. | Requires at least five years in web marketing, website management, or a related field, strong project management, web analytics proficiency, and the ability to turn stakeholder needs into digital strategies. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Web Marketing & Experience based remotely in the United States. Lead the development of engaging digital experiences and web campaigns that strengthen audience relationships and drive meaningful organizational impact. As Director, Web Marketing & Experience, you will help shape web strategy, optimize user journeys, and deliver high-performing digital initiatives across multiple websites and e-commerce platforms. You will translate business and stakeholder needs into actionable projects that support engagement, audience growth, and revenue objectives. Working closely with marketing, brand, communications, development, and local teams, you will ensure consistent, accessible, and effective online experiences. This role combines strategic thinking, creative execution, data analysis, and cross-functional project leadership. Your work will help expand support for an organization dedicated to helping young people and families experiencing homelessness build stable and independent futures. \n Accountabilities In this role, you will oversee web marketing initiatives from strategy and planning through execution, optimization, and reporting. Your responsibilities will include: Translate stakeholder requests into effective web experiences by assessing needs, defining project scope and requirements, and coordinating implementation with web development teams. Contribute to the development and execution of the organization's website strategy and digital roadmaps. Support multiple organizational and federation-wide websites by providing updates, technical troubleshooting, and guidance on web best practices. Conduct quality assurance reviews to ensure published web experiences align with approved campaign designs, content, brand standards, and technical requirements. Design, lead, and support web marketing campaigns by defining objectives, target audiences, user journeys, success metrics, and measurement strategies. Coordinate with digital marketing teams to ensure consistency across cross-channel campaigns. Write and edit web campaign content, including landing pages, banners, promotional components, and other digital assets. Collaborate with brand and SEO teams to ensure web content follows brand guidelines, applies digital best practices, and supports search visibility and performance. Monitor campaign performance, analyze results, and identify opportunities to improve engagement, user experience, and production processes. Prepare campaign performance summaries and post-campaign reports to support strategic decisions and organizational reporting. Manage incoming stakeholder requests and prioritize delivery plans according to organizational needs, potential impact, and deadlines. Coordinate stakeholders, content, creative assets, project requirements, and development activities to ensure initiatives remain aligned and on schedule. Requirements The ideal candidate is an experienced web marketing professional who combines strategic vision with strong execution, analytical thinking, and project management capabilities. You should be comfortable translating complex or ambiguous requests into clear plans and delivering measurable results in a fast-paced environment. Key qualifications include: At least 5 years of experience in web marketing, website management, web operations, or a closely related field. Demonstrated experience launching web campaigns that improve engagement, grow audiences or mailing lists, and contribute to revenue goals. Experience contributing to and executing website strategies and implementing digital roadmaps. Strong project management and requirements-gathering skills, with the ability to turn stakeholder requests into actionable briefs and project plans. Solid understanding of how websites contribute to the broader marketing funnel and organizational objectives. Strong knowledge of web best practices, user experience (UX), user interface (UI), and digital accessibility. Data-driven approach to decision-making, with proficiency in Google Analytics 4 (GA4), Google Tag Manager (GTM), and UTM tracking strategies. Ability to build reports and dashboards and interpret website behavioral data; experience with Data Studio is a plus. Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders. Strong attention to detail, initiative, and ability to lead projects independently with limited supervision. Preferred qualifications include: Experience with content management systems such as Drupal, WordPress, Wix, Shopify, or Squarespace. Familiarity with HTML, CSS, and JavaScript. Experience with design tools such as Figma and Adobe Creative Suite. Familiarity with behavioral analytics tools such as Hotjar. Experience with CRM and fundraising platforms. Curiosity, adaptability, and willingness to learn new tools and technologies. Benefits Annual salary range of $83,640–$95,000. Full-time, fully remote position within the United States. Opportunity to contribute to a mission-driven organization focused on ending youth homelessness and supporting young people and families. Collaborative and inclusive work environment that values diverse perspectives, employee development, and meaningful contributions. Opportunity to lead impactful digital initiatives across multiple websites and marketing channels. One annual in-person gathering in New York City in October; otherwise, the role is fully remote. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

You would analyze proprietary healthcare data and partner with marketing to publish external-facing research and thought leadership. | You need a bachelor's or master's degree in a quantitative field, at least three years in analytics or data science, proficiency in SQL, Python, or R, and experience with large datasets. | Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: We are looking for a Quantitative Research Manager to join our Research and Market Insights team. Your job will be to publish cutting edge analysis and thought leadership pieces using athenahealth’s proprietary data assets. These topics can include patient engagement, provider burnout, disease surveillance, and most importantly, detailed analyses of client practice operations, clinical behavior, and best practices in care delivery. But enough about us; let’s talk about you. You are an intellectually restless, motivated, team-oriented data analyst with strong programming skills and a passion for health care. You are curious and have a strong familiarity with healthcare data and experience analyzing vast quantities of data. You possess the ability and willingness to get out and talk to stakeholders, come up with creative research ideas, and run with research initiatives from beginning to end. You understand the desired outcomes for success and prioritize work accordingly. About the Team: Our Research and Market Insights group is tasked with telling compelling data stories at the highest level, developing points of view on complex and nuanced industry issues through original research, while translating those perspectives into collateral that can be used across the entirety of athenahealth’s commercial and product organizations. We are passionate about research and using our knowledge to make healthcare more accessible, high-quality, and sustainable. Essential Job Responsibilities: Use SQL, Python, R, and Excel to analyze and visualize healthcare data. Develop, create, and deploy new de-identified research datasets for analysis. Partner with our Marketing organization to turn findings into mature content for external consumption (i.e. presentations, data visualizations, reports, white papers, etc.). Identify new research topics by talking to stakeholders and staying current on the latest trends in academic journals, popular press, policy changes, etc. Develop a “trusted advisor” reputation across athenahealth. Become an expert on athenahealth’s business processes and data assets. Work closely with internal stakeholders to inform our broader research strategy. Expected Education & Experience: Bachelor’s/Master’s degree in relevant quantitative field (i.e. Data Science, Economics, Statistics, Engineering, Computer Science, Public Health, or another quantitative field). 3+ years of professional experience in data analytics, data science, machine learning, or applied data science. Proven track record conducting exploratory data analyses with large, messy datasets. Strong ability to write for technical and nontechnical audiences. Understanding of outpatient health care delivery, IT, research, and policy preferred. Strong skills in SQL, R, and/or Python and experience in cloud-based environments (AWS & Snowflake preferred). Demonstrated ability to create presentations that influence non-technical business audiences. Experience with claims and/or EHR databases strongly preferred. Demonstrated ability to manage relationships with technical and non-technical stakeholders. Expected Compensation $96,000 - $162,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Own university website strategy, content, and performance while coordinating web roadmaps, content operations, and technical enhancements with internal teams and agencies. | Requires a bachelor’s degree, at least five years in web content management, strategy, or digital marketing, and proficiency in SEO, CMS management, and cross-functional project coordination. | Manager, Web Strategy and Digital Experience Department Marketing Technology Reports To Associate Director, Marketing Technology Employment Type Full-Time Location Remote, US. Position Summary Medforth Global Healthcare Education is seeking a Manager, Web Strategy and Digital Experience to own the strategy, content and performance of the websites of St. George’s University (SGU) and Rocky Vista University (RVU). This role is a high-impact individual contributor role during a significant period of digital transformation, will be responsible for building and leading a continual web roadmap, setting clear priorities that position the website to support enrollment goals and objectives. Working closely with the Associate Director of Marketing Technology, external agencies and the broader Marketing organization, the Manager will play an active role in the day-to-day website operations, leading the content planning, web strategy, site performance and experience enhancements for the SGU and RVU web experiences. The person in this role will be tasked with delivering clear, accessible, high-performing websites that engage prospective students and support enrollment objectives. The ideal candidate has a strong background in web content strategy and management, with working knowledge of technical search engine optimization (SEO) and the ability to lead answer engine optimization (AEO). Experience in front-end web development and UX/UI design, including Figma, is valuable but not required. The Manager will collaborate with Marketing, Content, Analytics, IT, the SEO agency and other external partners to implement new digital capabilities, support content strategies and continually improve the digital student journey. This position will also play an important role in improving website performance, technical SEO, content discoverability and conversion. We are looking for a proactive problem-solver who can independently manage website priorities, make informed decisions and take projects from concept through implementation. Key Responsibilities Web strategy and roadmap • Develop and own a multi-year web roadmap for SGU and RVU that aligns with enrollment, marketing and institutional priorities • Define web strategy, goals and success measures, and report progress to senior leaders • Lead website campaign initiatives and incoming requests from requirements gathering through design, development, testing and launch, directing agency and development partners • Prioritize incoming website requests and coordinate available design and development resources • Build business cases and recommendations for new website capabilities, tools and investments • Evaluate competitor and peer institution websites for emerging design, functionality and optimization opportunities • Work with IT and Marketing Technology on content management system (CMS) enhancements, integrations and platform modernization Web content strategy and management • Serve as the content strategy lead for the website redesign, defining information architecture, content hierarchy, URL structure, metadata frameworks and navigation logic • Lead a full content audit of existing web properties, with clear recommendations on what to keep, combine, rewrite or retire • Lead large-scale content migration, restructuring and cleanup in coordination with UX, development and agency partners • Own web content strategy: what is published, where it lives, how it is written and how it is kept accurate and current • Establish content governance frameworks, including standards, ownership, taxonomy, metadata, tagging, content lifecycle and review workflows across SGU and RVU • Define content models, reusable components and page templates within the CMS to support personalization and scalable publishing, and build publishing experiences for content editors • Drive large-scale content production by coordinating subject matter experts, legal and compliance reviewers and copywriters, using editorial calendars and review workflows that keep work on deadline without sacrificing quality • Work with Marketing, Content, Recruitment and other partners on website content strategies aligned with institutional and enrollment objectives Personalization and enrollment journey content • Partner with Marketing Technology, CRM and customer data platform (CDP) teams to support personalization and audience-specific content experiences • Develop content aligned to lifecycle stages, personas, geographic audiences and behavioral segments • Build content structures and tagging that enable dynamic delivery and AI-driven personalization Search and AI visibility • Lead implementation of technical SEO best practices across site structure, templates, structured data, metadata and internal linking, in partnership with the SEO agency • Guide keyword research, on-page optimization and content gap analysis with the SEO agency • Lead answer engine optimization (AEO) and generative engine optimization (GEO) in partnership with the SEO agency and Content team, improving how SGU and RVU content is structured and discovered by AI-powered search and answer tools such as ChatGPT, Gemini, Perplexity and Google AI Overviews • Build structured content frameworks that improve machine readability, including schema markup (labels that help search engines and AI tools understand a page), FAQ structure, entity-based content and concise, authoritative answers • Keep SEO and AEO strategy unified so each reinforces the other in how content is structured, written and published • Establish ways to monitor SGU and RVU visibility in AI-generated answers, and act on the findings • Partner with the SEO agency and Content team to grow organic search visibility, traffic and content discoverability Performance, analytics and optimization • Define and own key performance measures for content, including organic traffic, search rankings, AI platform visibility, engagement and conversion • Use analytics and user behavior data to identify improvements, and support A/B testing, usability testing and conversion rate optimization (CRO) with Marketing Technology and Analytics • Monitor and improve page speed, Core Web Vitals (Google’s measures of loading speed and stability), mobile responsiveness, accessibility and overall technical health • Maintain quality assurance processes to keep content accurate, usable and high quality across the site • Prepare clear performance reports and recommendations for senior leadership, including progress on the web transformation Design and front-end development oversight • Oversee the day-to-day design, front-end development, maintenance and continuous improvement of the SGU and RVU websites, working hands-on where needed • Review and, where needed, create wireframes, page designs and prototypes in Figma • Maintain a scalable design system and consistent UX/UI standards across web properties • Use version control and collaborative development workflows to maintain code quality and consistency • Continuously improve navigation, usability and the prospective student journey Website operations and partner management • Manage website operations, enhancements and development priorities across SGU and RVU • Plan and coordinate projects, including timelines, technical requirements, resources, quality assurance and deployment • Serve as the primary day-to-day contact for website strategy, design, development and technical optimization • Manage third-party agencies and development partners, including project deliverables, timelines and quality of work • Maintain website development standards, documentation, code review practices, quality assurance and release processes • Coordinate website quality assurance, production deployments, issue triage and post-launch validation with internal and external technical partners • Ensure implementations meet accessibility, privacy, security, brand and organizational standards Cross-functional collaboration • Work with Marketing, Content, Recruitment, Admissions, Analytics, IT and Marketing Technology to deliver effective digital experiences • Translate stakeholder needs into clear priorities and actionable requirements, and provide guidance to internal teams and partners • Communicate project status, recommendations and improvement opportunities, and look for ways to streamline workflows Required Qualifications • Bachelor’s degree in Marketing, Communications, Digital Media, Web Development, Web Design, Computer Science, UX/UI Design or a related field, or equivalent professional experience • 5 or more years of experience in web content management, web strategy, SEO or digital marketing, preferably within a marketing or digital experience organization • Demonstrated experience leading or contributing significantly to a website redesign or large-scale digital transformation • Demonstrated experience building and carrying out a web strategy or roadmap • Strong experience in web content strategy, including content audits, information architecture, content modeling and governance at scale • Strong command of SEO fundamentals, including on-page optimization, technical SEO, keyword strategy, internal linking and structured data (schema markup) • Working knowledge of answer engine optimization (AEO), including how AI-powered search and answer tools discover and cite website content, and the ability to lead an AEO program • Experience managing websites with enterprise-level content management systems • Proficiency with tools such as Google Search Console, Google Analytics 4 (GA4), SEMrush or Ahrefs, and AI search visibility platforms such as Profound, and using data to inform improvements • Understanding of web accessibility standards (WCAG), Core Web Vitals and website performance basics • Understanding of UX/UI design principles, usability and how websites are designed and built • Experience partnering with UX, development and agency partners and internal teams, and managing website projects through design, development, testing and deployment • Strong project coordination skills, with a track record of driving cross-functional initiatives without formal authority • Exceptional written communication and editorial judgment, with the ability to write and edit with confidence • Strong problem-solving and organizational skills, and the ability to independently manage priorities and deliver high-quality work Preferred Qualifications • Hands-on proficiency with wireframing, interface design, interactive prototyping and design collaboration • Proficiency in HTML, CSS, JavaScript, responsive design and mobile-first development practices • Experience using Git or comparable version control and working within structured development, testing and release workflows • Working knowledge of React, modern JavaScript frameworks and component-based web development. • Experience developing reusable CMS components, design systems and scalable website templates. • Experience with enterprise CMS or digital experience platforms. • Familiarity with headless or hybrid CMS architectures • Experience applying AEO and generative engine optimization (GEO) practices or other emerging AI-powered search optimization approaches • Experience with A/B testing or personalization platforms, and supporting usability testing and conversion rate optimization (CRO) • Familiarity with behavioral analytics, heatmapping and session replay tools • Experience with Google Tag Manager or other web analytics and optimization tools • Experience or familiarity with customer data platforms (CDPs), CRM and marketing automation systems and web personalization technologies, including how they integrate with CMS and digital experience platforms • Experience supporting CMS migrations or digital modernization initiatives • Experience managing complex, multi-site or global websites • Familiarity with privacy regulations, digital governance and accessibility compliance requirements • Experience in higher education, enrollment marketing, healthcare, B2B or another regulated or complex customer journey environment • Portfolio or work samples demonstrating personally completed UX/UI designs and front-end development projects Key Competencies • Strategic thinking: connects website priorities to enrollment and institutional goals and turns them into a clear roadmap • Content leadership: sets standards for quality, accuracy and consistency across multiple sites and contributors • Ownership and accountability: takes responsibility for website quality, priorities and successful project delivery • Technical fluency: understands web design and front-end development well enough to guide partners and review their work • Problem solving: proactively identifies content, usability and performance issues and develops effective solutions • Data-driven optimization: uses analytics, testing and user insights to recommend meaningful improvements • Collaboration and communication: partners effectively with technical and nontechnical colleagues • Adaptability: stays current with evolving web technologies, search trends and AI-powered discovery The anticipated salary range for this position is $100,000–$120,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law. USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Lead strategic enterprise customer relationships to drive adoption, value realization, and revenue growth while coordinating internal teams. | Requires at least seven years in customer success, program management, or solution consulting in complex enterprises, plus technical location-technology expertise and public-sector defense procurement knowledge. | Customer Success is a growing capability at TomTom, bringing pre-sales and post-sales together around the customer with adoption, value and growth as its focus. In this role, you will help define what excellent enterprise customer success looks like, strengthen how TomTom works across teams and regions, and build durable partnerships that expand the use of our location technology Enterprise customers depend on reliable location technology to run critical products, services and operations. Our maps, traffic, routing, navigation, APIs and software development kits help them solve complex location challenges, and your job is to ensure that technology delivers measurable value from the first discovery conversation through adoption, expansion and renewal You lead one or more of TomTom's most strategic enterprise relationships, often spanning multiple business units, use cases and regions. Together with the account manager, you own the customer's success, retention and long-term revenue growth. You are the account manager's counterpart for everything beyond the commercial deal: whether our capabilities fit the customer's business problem, whether the solution can be delivered as promised, whether it is adopted, and where TomTom can create value next. You connect the customer's business and technical leaders with TomTom's product, engineering, delivery, support and Partner Commercial Growth teams, creating one coordinated experience across the full relationship You do not run the delivery project; the responsible program or delivery manager owns the committed scope and schedule. You do not carry a direct sales quota, but you are expected to influence and help deliver revenue growth within the customers you lead. Success is measured through customer outcomes, adoption, retention, qualified expansion pipeline, revenue growth influence, predictable execution, executive alignment and customer trust. You are accountable for moving the customer relationship forward, even when you do not directly own every contributing team \n What you'll need A strong technical and business foundation, gained through a relevant degree or equivalent experience, with practical familiarity in location technology, mapping, traffic, routing, geospatial platforms, APIs, cloud services or enterprise software Knowledge of public sector and defense customer needs, including mission-critical operations, government procurement, security and compliance requirements, data sovereignty, interoperability, accessibility, long acquisition cycles and the need to work across agencies, programs, integrators and partners Seven years or more working with complex enterprise customers in customer success, program management, solution consulting, product management, pre-sales or a related role, including responsibility for a customer journey from discovery through operational use A record of growing a strategic account, improving adoption or helping win an enterprise program as the customer and technical lead alongside Sales. You can explain the customer problem, your role, the measurable outcome and what changed because of your work Fluent English, with strong written, presentation and executive communication skills. Additional languages are an advantage for global accounts Credibility with technical and business audiences. You can work with architects and developers, advise program and product leaders, and engage procurement and executives with clear, practical recommendations Business acumen: you understand how location technology creates operational, product and commercial value, and you explain it in the customer's language Leadership without a reporting line: you align account teams, product groups, delivery teams, support functions and partners around one plan, using evidence, preparation and clear ownership Strong judgment, autonomy and comfort with change. You can prioritize across competing customer needs, surface risk early and stay effective in an evolving organization Willingness to travel as needed for customer meetings, workshops, executive reviews and internal planning What you'll do Lead the customer relationship on our side: create one success plan across pre-sales, onboarding, adoption, operations and expansion, with clear outcomes, owners, risks and next steps Build the account and success plan with the account manager: understand the customer's strategy, identify priority business outcomes and use cases, map whitespace across business units and regions, and define the revenue opportunities we will pursue together. You lead the customer, solution and adoption side of growth; the account manager leads the commercial close Create the next conversation before the customer asks: bring TomTom's product roadmaps, partner capabilities and new offerings to the customer as relevant proposals, run executive and strategic business reviews, and turn customer insights into qualified opportunities with clear value, sponsorship and next steps Know the customer's business, organization, technology environment and constraints better than anyone at TomTom, and translate those insights into decisions and actions our product and delivery teams can take Shape the solution with product, engineering and delivery teams before commitments are made, ensuring that scope, outcomes, dependencies, security needs and delivery capacity are understood Be the customer's trusted adviser after launch: monitor adoption, usage, service performance and support trends; explain the business impact; and guide the customer toward the right product, release or operating approach Identify change early. When the customer's priorities, architecture, procurement plan or launch approach shifts, turn it into a clear decision, change request or recovery plan before it becomes a surprise Grow revenue within existing customers through measurable adoption, value realization, retention, cross-sell and expansion. Build a qualified growth pipeline from demonstrated customer needs, usage insights, new use cases and access to additional business units, products and regions Act as a business development partner for the account: work with the Partner Commercial Growth team, account management and strategic partners to shape joint value propositions, open new customer conversations, qualify opportunities and create practical paths from early interest to commercial growth Build relationships at every level, from hands-on technical teams to business owners, procurement leaders and executives, and serve as the trusted point of coordination when the customer is unsure where to turn \n

Lead Diagnostics IT strategy by translating business priorities and technology trends into roadmaps, operating-model design, and cross-functional transformation initiatives. | Requires a bachelor’s degree and 5–8+ years in IT strategy, technology consulting, or enterprise transformation, with strong analytical and senior-stakeholder communication skills. | Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Senior IT Strategy Manager supports the development and execution of the Diagnostics IT strategy by leading strategic assessments, operating model initiatives, and transformation measures. Combines structured problem solving, stakeholder alignment, and business-focused recommendations to drive technology decisions and value realization across IT. Apply now for the position of Senior IT Strategy Manager and help shape and execute the Diagnostics IT strategy. You’ll turn business priorities and technology trends into strategic direction, operating model improvements, and measurable value—across technology assessments, transformation, cost optimization, and innovation. Your role: Lead the development, refinement, and execution of the Diagnostics IT strategy, translating business priorities and technology trends into strategic initiatives, roadmaps, and innovation opportunities. Own short-cycle strategic assessments, typically spanning several weeks, to evaluate business needs, technology options, and solution alternatives across CRM, service, enterprise platforms, digital capabilities, AI, and automation. Frame complex, ambiguous questions; lead fact-based analyses; and deliver clear recommendations supported by evaluation criteria, business cases, and decision frameworks. Shape the evolution of the IT target operating model, including capabilities, roles, governance, sourcing, delivery footprint, and organizational interfaces. Drive strategic measures from concept through implementation, including cost optimization, operating model improvement, capability development, and innovation. Build alignment with senior business and IT leaders, enterprise architecture, finance, procurement, and external partners on requirements, options, and outcomes. Develop concise, management-ready decision materials and present complex strategic and technology topics to senior stakeholders and governance bodies. Lead cross-functional workstreams and coordinate internal and external experts, ensuring high-quality analysis, clear deliverables, disciplined execution, and effective stakeholder engagement. Strengthen IT strategy methods, templates, market intelligence, and repeatable assessment approaches, promoting structured problem solving and measurable value realization. Your expertise: Bachelor’s degree or equivalent experience is required; a degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field is preferred. 5-8+ years of experience in IT strategy, technology consulting, enterprise transformation, operating model design, or a comparable strategic IT role in a complex enterprise environment. Proven experience structuring and delivering strategic assessments, technology or platform evaluations, business cases, or transformation initiatives with tangible recommendations. Strong understanding of enterprise IT landscapes, technology platforms, operating models, sourcing approaches, and the interaction between business processes, applications, data, and infrastructure. Strong analytical and conceptual problem-solving skills, with the ability to break down ambiguous questions, synthesize quantitative and qualitative information, and develop fact-based conclusions. Experience with target operating model design, organizational or capability development, cost optimization, innovation management, or strategic roadmap development is preferred. Ability to manage defined workstreams or smaller strategic projects independently, while effectively involving subject-matter experts and escalating key decisions when required. Excellent communication and presentation skills, with the ability to create clear executive narratives and communicate complex topics to both technical and non-technical stakeholders. Strong collaboration and stakeholder management skills, with the ability to build alignment across business, IT, and external partners in a global and cross-functional environment. Experience in consulting-style working methods, including hypothesis-driven analysis, structured problem solving, market research, and development of management-ready deliverables, is preferred. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $190,460 - $261,877 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Lead strategy, administration, and product ownership for Customer Success technologies and Agentic AI, including workflow automation and RPA. | Requires a technical bachelor's degree, 10+ years in CS Operations or enterprise business systems, 3+ years of direct people management, and demonstrated platform administration and AI initiative deployment. | Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: The Director, Customer Success Technology & AI Operations serves as the executive platform administrator and product owner for all technologies, automated workflows, and Agentic AI frameworks supporting the Customer Success organization at ModMed. Operating at the intersection of enterprise business systems, AI engineering, and CS operational strategy, this role provides end-to-end governance over core CS platforms (including CRM, CSM software, Contact Center, PSA, LMS, and voice/AI engines) while establishing a cohesive strategy for RPA and tailored automation. Furthermore, the position serves as the primary Product Owner for flagship CS AI initiatives, driving agentic AI adoption, digitally led implementation frameworks, automated data conversions, and next-generation workflow orchestration to dramatically enhance customer value and operational velocity. Primary Duties & Responsibilities Product Ownership of CS AI & Agentic Capabilities: Serve as executive Product Owner for high-impact Customer Success AI initiatives, with a core focus on architecting and deploying Agentic AI solutions. Lead product strategy, roadmap definition, user story mapping, and deployment for digitally led client implementation/onboarding programs, automated data conversion engines, and intelligent customer journey touchpoints. Evaluate emerging AI model capabilities to embed autonomous agents directly into daily CS workflows. Centralized CS Tech Stack Governance & Day-to-Day Administration: Oversee centralized ecosystem management and hands-on system administration for all primary CS applications—including enterprise CRM, Customer Success platforms, Contact Center systems, Voice AI tools, Professional Services/Project Management software, and Learning Management Systems (LMS). Establish global administration rules, maintain pristine data architecture and hygiene, oversee vendor management, and guarantee high availability and integration integrity across all connected environments. Workflow Automation, RPA & AI Architecture Strategy: Design and execute a unified, cohesive operational strategy incorporating Robotic Process Automation (RPA), custom workflow automation, and embedded AI across the CS toolchain. Systematically audit manual operational touchpoints to build automated data pipelines, cross-tool triggers, and custom event handlers that maximize team efficiency and eliminate structural friction. Cross-Functional Strategic Alignment & IT Demand Management: Act as the key technical anchor and liaison bridging CS business strategies with central IT, Enterprise Applications, Data Engineering, and InfoSec teams. Translate complex business requirements and customer journey blueprints into rigorous technical specifications, ensuring security compliance, robust data governance, and strategic alignment during enterprise Program Increment (PI) planning. Partner closely with the CS R&A Team to ensure alignment on data flows from the tech stack to Databricks for reporting purposes, coordinating with system admins when modifying data structures to prevent reporting outages and maintain proactive alignment across analytics. Technical Leadership & Operations Management: Direct and mentor a dedicated team of System Administrators, Business Analysts, and AI/Automation Engineers. Establish agile sprint discipline, code and configuration standards, peer testing protocols, and continuous development practices to accelerate feature delivery while promoting technical upskilling across the squad. Requirements & Qualifications Bachelors Degree in Computer Science, Information Systems, Software Engineering, Business Analytics, or related technical field. Master's Degree (MBA, MS in Information Systems, or Software Engineering) strongly preferred. 10+ years of progressive technical experience in CS Operations, RevOps, or Enterprise Business Systems. Minimum 3+ years of direct people management experience overseeing technical personnel (System Admins, Analysts, Developers). Demonstrated experience in platform administration across key CS tools (CRM, Customer Success platforms, Contact Center, PSA, LMS). Proven Product Ownership experience launching AI initiatives, custom automated playbooks, and RPA solutions. Hands-on expertise with agentic AI frameworks, automated workflow design, and generative AI integrations. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.