UKG

Lead corporate services sourcing team to execute multi-year strategy focusing on margin expansion and procurement modernization. | Over 7 years progressive sourcing experience with 5 years leadership in corporate services and proven category management and negotiation skills. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Role Overview The Director, Corporate Services Sourcing is a strategic leader responsible for building and scaling a best-in-class, Corporate Services team. This role leads the Sourcing teams dedicated primarily to supporting Travel, M&E, Marketing, Professional Services, HR, and International Sourcing. In this role, you will lead teams to define and execute a multi-year sourcing strategy that delivers measurable value—driving margin expansion, cost discipline, and enterprise scalability—while partnering closely with Technology, Finance, Legal, and executive leadership. This leader will elevate sourcing as a strategic enterprise capability, shaping investment decisions, optimizing supplier portfolios, and embedding governance across the end-to-end Source-to-Pay lifecycle. ________________________________________ Key Responsibilities Strategy & Leadership • Lead teams to create and execute a multi-year sourcing strategy aligned to company growth, product roadmap, and financial targets • Serve as a trusted advisor to executive leadership on all Corporate Services investments and supplier strategies • Build and lead a high-performing sourcing team, driving capability development and organizational scale ________________________________________ Category Management & Value Delivery • Drive proactive, strategic insights through a Category Management structure • Lead team to develop sourcing strategies across all corporate services categories • Drive total cost of ownership (TCO) optimization, multi-year commercial roadmaps, and licensing strategies • Deliver measurable outcomes across: o P&L savings o Cost avoidance o Working capital optimization ________________________________________ Supplier & Commercial Management • Lead and support complex enterprise negotiations with key suppliers • Establish and manage executive-level supplier relationships • Enable supplier-backed innovation aligned to business priorities ________________________________________ Governance & Operating Model • Support the modernization of procurement through automation, analytics, and AI-enabled insights • Strengthen alignment across Procurement and enterprise functions ________________________________________ Transformation & Analytics • Implement data-driven spend visibility and forecasting, leveraging AI-enabled analytics where appropriate • Lead procurement transformation initiatives across tools, processes, and operating model ________________________________________ First 12–18 Month Priorities • Establish a category-led operating model across Corporate Services • Rationalize Corporate Services supplier portfolios and eliminate duplication across categories • Deliver measurable savings and cost optimization aligned to margin targets • Implement structured governance across all Corporate Services spend and renewals • Advance procurement digitization (CLM, intake-to-PO automation, P2P optimization) • Strengthen cloud cost management through FinOps partnership ________________________________________ Qualifications & Experience • 7+ years of progressive experience in Sourcing / Procurement, including across categories noted • 5+ years in S&P leadership role in managing and leading Corporate Services teams • Proven track record leading category management implementation with teams, along with enterprise negotiations and supplier strategies • Demonstrated success driving procurement transformation and operating model improvements ________________________________________ Leadership & Capabilities • Executive presence with ability to influence C-suite and senior stakeholders • Strong financial acumen with a focus on margin, ROI, and capital discipline • Data-driven mindset with ability to translate analytics into actionable insights • Proven change leader with experience scaling fast paced organizations • Collaborative, business-oriented leader who operates as a strategic partner • Track record of building, developing, and retaining high-performing teams Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $145,600 to $209,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Manage and execute corporate events end-to-end to amplify brand presence and drive engagement. | 7+ years event management experience, proficiency with event platforms, ability to manage multiple deadlines, and strong communication skills. | Manage the execution of corporate events to amplify our brand story and image at trade shows, internal events, user conferences, and brand activations. This includes lead and support roles for all corporate events. Manage to event strategy and execution from conception to completion, including planning, venue selection, lead management, and on-site delivery. Manage to event goals and budgets while tracking ROI, engagement metrics, and feedback to drive continuous improvement. Build and manage relationships with external partners and vendors, including contract negotiation to secure optimal terms. Partner with cross-functional internal teams to create targeted event agendas, campaigns, and content that meet engagement objectives. Develop and deliver event enablement, including pre-event briefings, on-site guidance, post-event follow-up, and retrospective analyses. Solicit speaking sessions for all relevant corporate conferences and industry trade shows. Minimum 7 years of relevant experience in high-growth organizations. Demonstrated expertise managing large-scale owned and sponsored programs. Proficiency in event management platforms and registration systems. Willingness to travel approximately 30% of the time. Experience within the technology sector. Proven ability to work independently while managing multiple deadlines with minimal supervision. Exceptional capacity to perform effectively under pressure while handling multiple projects, tight deadlines, and unexpected complexities. Outstanding written communication skills with the ability to work asynchronously and collaborate across multiple teams. Demonstrated experience interacting effectively with executive and senior management teams. Exemplary project management and decision-making capabilities. Strong attention to detail and organizational skills.

Manage legal operations workflows including budget tracking, vendor coordination, and financial reporting to improve operational efficiency. | Requires 2+ years in operations, finance, or legal fields with data and financial tracking experience and strong Excel skills. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team: This role will be a part of the Legal Operations team within the Legal, Risk and Compliance department. This role will report to the Director of Legal Operations. About the Role: In this role, you’ll help keep the Legal team running smoothly and find ways to make it run better. You’ll own core workflows like budget tracking, vendor coordination, and reporting. You’ll also run a few key team programs, such as professional development and engagement initiatives, making sure they are organized, easy to manage, and valuable to the team. You’ll own your day-to-day work and build the judgment to make decisions within your scope. You’ll be expected to ask questions, spot inefficiencies, and suggest practical improvements. This role is a strong fit for someone who is organized, curious, and proactive, and who wants to build solid operational skills while taking on more ownership over time. Keep Financial Operations Running Support budgeting, forecasting, and tracking of legal spend Build and maintain simple financial models and reports Monitor spend trends and flag issues or anomalies Help ensure day-to-day financial processes run smoothly Support Vendor & Outside Counsel Work Help manage vendor onboarding, records, and coordination Track vendor spend and basic performance indicators Conduct rate reviews and AFA modeling for outside counsel Identify opportunities to improve vendor efficiency and cost Apply Insights to Support Team Priorities Utilize available reporting to stay informed on legal operations performance, including spend and vendor activity Surface relevant observations to team members to support ongoing work and priorities Help translate information into practical considerations for day-to-day decision-making Make Processes Better Identify inefficiencies in workflows and suggest improvements Support tools like e-billing and matter management systems Help keep data clean, consistent, and usable Contribute ideas to simplify and streamline operations Support How the Team Operates Own and improve internal Legal programs such as training, continuing education, and engagement initiatives Coordinate logistics, track membership participation, and maintain documentation Support communication and organization of team activities Suggest improvements to make programs more effective and easier to manage About You: Basic Qualifications: 2+ years of experience in operations, finance, legal, or related field Experience working with basic data, reporting, or basic financial tracking Preferred Qualifications: Experience supporting vendors or external partners is a plus Strong Excel skills; exposure to reporting tools is helpful What You Bring: You take ownership of your work and follow through You ask questions and look for better ways to do things You communicate clearly and work well with cross functional teams Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $71,900 to $103,350. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Manage legal operations workflows including budgeting, vendor coordination, reporting, and team programs. | Requires 2+ years in operations, finance, legal or related field with basic data and financial tracking skills. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team: This role will be a part of the Legal Operations team within the Legal, Risk and Compliance department. This role will report to the Director of Legal Operations. About the Role: In this role, you'll help keep the Legal team running smoothly and find ways to make it run better. You'll own core workflows like budget tracking, vendor coordination, and reporting. You'll also run a few key team programs, such as professional development and engagement initiatives, making sure they are organized, easy to manage, and valuable to the team. You'll own your day-to-day work and build the judgment to make decisions within your scope. You'll be expected to ask questions, spot inefficiencies, and suggest practical improvements. This role is a strong fit for someone who is organized, curious, and proactive, and who wants to build solid operational skills while taking on more ownership over time. Keep Financial Operations Running Support budgeting, forecasting, and tracking of legal spend Build and maintain simple financial models and reports Monitor spend trends and flag issues or anomalies Help ensure day-to-day financial processes run smoothly Support Vendor & Outside Counsel Work Help manage vendor onboarding, records, and coordination Track vendor spend and basic performance indicators Conduct rate reviews and AFA modeling for outside counsel Identify opportunities to improve vendor efficiency and cost Apply Insights to Support Team Priorities Utilize available reporting to stay informed on legal operations performance, including spend and vendor activity Surface relevant observations to team members to support ongoing work and priorities Help translate information into practical considerations for day-to-day decision-making Make Processes Better Identify inefficiencies in workflows and suggest improvements Support tools like e-billing and matter management systems Help keep data clean, consistent, and usable Contribute ideas to simplify and streamline operations Support How the Team Operates Own and improve internal Legal programs such as training, continuing education, and engagement initiatives Coordinate logistics, track membership participation, and maintain documentation Support communication and organization of team activities Suggest improvements to make programs more effective and easier to manage About You: Basic Qualifications: 2+ years of experience in operations, finance, legal, or related field Experience working with basic data, reporting, or basic financial tracking Preferred Qualifications: Experience supporting vendors or external partners is a plus Strong Excel skills; exposure to reporting tools is helpful What You Bring: You take ownership of your work and follow through You ask questions and look for better ways to do things You communicate clearly and work well with cross functional teams Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $71,900 to $103,350. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Lead global customer success teams to drive retention, adoption, and growth while partnering cross-functionally to enhance customer experience and influence product strategy. | 15+ years leadership in customer success or related fields, experience with SaaS, executive engagement, data-driven decision making, and a bachelor's degree. | Lead and develop a global team of Customer Success leaders and Customer Success Managers. Drive customer retention, adoption, value realization, renewals, and expansion opportunities. Establish scalable engagement strategies across high-touch, guided, and digital customer segments. Own customer health, risk management, success planning, and executive business review programs. Partner with Sales, Product, Services, Marketing, Support, and Engineering to deliver a seamless customer experience. Represent the Voice of the Customer and influence product strategy and roadmap decisions. Leverage customer insights, analytics, AI, and automation to improve customer outcomes and organizational efficiency. Develop and monitor key performance metrics including retention, customer satisfaction, advocacy, adoption, and growth. Serve as an executive sponsor and escalation point for strategic customer relationships. 15+ years of leadership experience in Customer Success, Customer Experience, Account Management, Consulting, or SaaS organizations. 8+ years leading global customer-facing teams through multiple levels of management. Demonstrated success driving customer retention, growth, and executive customer engagement. Experience building and scaling Customer Success operating models, processes, and teams. Proven ability to lead transformational initiatives and influence cross-functional stakeholders. Executive leadership and people development Customer Success strategy and lifecycle management Customer retention, renewals, and expansion planning Executive relationship management Value realization and customer outcome frameworks Data-driven decision making and KPI management Customer health scoring and segmentation strategies Cross-functional leadership and collaboration Strong business and financial acumen Experience with Gainsight or similar Customer Success platforms Experience applying AI, automation, analytics, and customer intelligence platforms Exceptional communication, presentation, and executive presence Experience in HCM, Workforce Management, HR Technology, or enterprise SaaS. Experience leading customer advocacy, executive sponsor, and Voice of Customer programs. Track record of improving retention, customer satisfaction, and revenue growth through Customer Success initiatives. Bachelor's degree in business, Technology, Management, Marketing, or related field. MBA or advanced degree preferred. Bachelor's degree 15 years of leadership experience in Customer Success organizations

Lead detection, investigation, and containment of cyber threats in a global SOC, provide digital forensics expertise, mentor analysts, and develop incident response playbooks and automation. | 5+ years hands-on digital forensics and incident response in enterprise environments with scripting and cloud proficiency, plus ability to lead complex incident command and deep forensic analysis. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Description: As a Senior Staff SOC Analyst, you will be part of UKG’s Global Security Operations team. This global team is responsible for detecting, investigating, responding to, and leading containment of sophisticated cyber threats and major security incidents. In your role you will leverage a variety of tools, forensic techniques, threat hunting methods, and incident command practices to proactively investigate, respond to, and drive resolution for emerging and/or persistent threats impacting UKG and/or its customers. Responsibilities: · You will provide hands-on digital forensics and incident response expertise across endpoint disk, memory, network, cloud, Windows, Linux, and runtime environments · You will lead major cyber incident command activities, including coordinating technical response, guiding investigative workstreams, tracking actions, briefing stakeholders, and driving incidents through containment and recovery · You will perform hands-on keyboard threat hunting with and without GenAI assistance across SIEM, EDR, cloud, identity, network, and forensic data sources · You will support and lead complex incident response investigations as a technical contributor and collaborator across Security Operations Center, Threat Intelligence, Detection Engineering, Cloud Security, Infrastructure, Legal, Privacy, and business stakeholder teams · You will guide, mentor, and train analysts during active incidents, post-incident reviews, tabletop exercises, and proactive hunting engagements · You will create and present incident strategies, investigation plans, findings, timelines, and technical summaries to audiences of technical and executive leadership levels when asked · You will develop and maintain training materials, playbooks, procedures, and practical exercises for incident command, digital forensics, incident response, and threat hunting capabilities · You will use mid-level scripting and automation to accelerate investigations, enrich forensic analysis, standardize response actions, and improve repeatability across the SOC · You will support continuous improvement of incident handling processes, forensic collection methods, threat hunting tradecraft, and analyst readiness · You will partner with Detection Engineering and Threat Intelligence teams to convert investigative findings into durable detections, response logic, hunting hypotheses, and operational improvements · You will support reverse engineering or malware analysis activities when needed, including triage of suspicious binaries, scripts, payloads, and attacker tooling where skillsets apply Qualifications: · The ability to lead complex security incidents, guide technical teams, influence response direction, and support building strategic and technical SOC initiatives · 5+ years of direct hands-on digital forensics and incident response experience supporting major enterprise environments · Advanced knowledge of forensic artifact areas across network, cloud, Windows, Linux, endpoint, identity, and runtime environments · Demonstrated experience leading or supporting major cyber incident command, including technical coordination, action tracking, decision support, stakeholder updates, and post-incident improvement activities · Deep hands-on experience performing endpoint disk, memory, cloud, and host-based forensic analysis in active incident response scenarios · Demonstrated hands-on threat hunting experience using SIEM, EDR, cloud telemetry, identity logs, network data, and forensic artifacts · Experience applying GenAI-assisted workflows to investigation, summarization, hunt development, scripting, or analyst enablement, while maintaining strong technical validation and judgment · Ability to lead, mentor, train, and influence technical analysts during investigations, hunting activities, and operational readiness efforts · Demonstratable hands-on skills in a scripting language such as Python, PowerShell, Bash, or similar for use in investigation, automation, parsing, enrichment, and response workflows · Strong understanding of SOC operations, incident response lifecycle, forensic collection standards, evidence handling, investigation documentation, and executive-ready incident reporting · Ability to develop practical training content for incident command, digital forensics, incident response, and threat hunting programs · Experience with one or more major public cloud service provider environment required · Reverse engineering and malware analysis experience preferred, including static or dynamic triage of malware, scripts, payloads, or attacker tooling · Hands-on keyboard investigative analysis experience with one or more major SIEM, EDR, SOAR, cloud security, case management, and forensic tooling platforms Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $145,600 to $209,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Design, develop, test, deploy, and maintain complex software systems with leadership and mentoring responsibilities. | Requires 4+ years professional experience, proficiency in Java and TypeScript, experience with software development practices, version control, cloud technologies, and DevOps principles. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. We are looking for a Software Engineer III - Eng (Full stack-Java/React) to join our dynamic team. This role provides an opportunity to lead projects and contribute to high-impact software solutions that are used by enterprises and users worldwide. As a Software Engineer III-Eng, you will be responsible for the design, development, testing, deployment, and maintenance of complex software systems, as well as mentoring junior engineers. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services.   We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges.  About the role,   • Software Development: Write clean, maintainable, and efficient code or various software applications and systems.  • Technical Leadership: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance.  • Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality.  • Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability.  • Code Review: Diligent about reviewing code developed by other developers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc.  • Testing: Build testable software, define tests, participate in the testing process, automate tests using, tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide.  • Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences.  • Dev Ops Model: Understanding of working in a DevOps Model.  Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.    • Documentation: Properly document new features, enhancements or fixes to the product, contributing to training materials.  *****UKG is unable to offer sponsorship for this position.***** About you,   Minimum Qualifications:  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.  • 4+ years of professional software development experience.  • Deep expertise in programming languages such as Java, Typescript.  • Extensive experience with software development practices and design patterns.  • Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA.  • Understanding of cloud technologies and DevOps principles.    Preferred Qualifications:  • Experience with cloud platforms like Azure, AWS, or GCP.  • Familiarity with CI/CD pipelines and automation tools.  • Experience with test automation frameworks and tools.  • Knowledge of agile development methodologies.  • Familiarity with developing accessible technologies.  • Dedicated to diversity and inclusion initiatives.  • Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $102,300 to $147,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Lead customer advocacy and referral marketing programs to drive expansion revenue and sales efficiency. | 10+ years in B2B SaaS marketing or related roles with pipeline/revenue impact, 5+ years people leadership, and experience building customer advocacy programs. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team Customer Marketing at UKG is responsible for turning customer success into measurable growth. We partner closely with Sales, Product, and Customer Experience to translate customer outcomes into expansion pipeline, accelerated deal velocity, and referral-driven revenue. This team operates at the intersection of customer advocacy, expansion strategy, and revenue enablement ensuring Sales has credible customer proof and scalable programs that influence live deals. About the Role The Director, Customer Advocacy & Referral Marketing is a senior leadership role responsible for building and scaling UKG’s customer-led growth engine. This role owns the strategy and execution of customer advocacy, reference operations, and referral marketing programs that directly impact expansion revenue, win rates, and sales efficiency. This is not a coordination or campaign-only role it is a builder role focused on creating systems, plays, and programs that Sales trusts and actively uses in live deals. You will operate as a strategic partner to Sales leadership, working directly with customers and account teams to deploy the right customer proof at the right moment in the deal cycle. Your work will help Sales win faster, expand accounts more effectively, and turn customer advocacy into a repeatable, measurable growth motion. What You’ll Own Customer Advocacy & Reference Operations • Build and scale a strategic, revenue-aligned customer reference and advocacy program • Deploy customer proof into live deals to improve win rates and reduce time to proof • Develop segmented advocacy pools (Enterprise, Mid-Market, SMB, Product Innovation) • Establish intake, prioritization, and matching models aligned to Sales needs Referral Marketing • Design and launch a global customer referral program that generates qualified pipeline • Embed referral triggers across the customer lifecycle • Track referral-to-pipeline and referral-to-revenue performance • Define referral incentives and reward structures in partnership with Sales and Legal Expansion & Sales Enablement • Partner with Sales leadership to activate customer-led expansion plays in priority accounts • Standardize expansion and advocacy plays for consistent execution across Sales and BDR teams • Improve sales efficiency by making customer proof easier to access, trust, and use Systems, Scale & Enablement • Build a scalable Customer Evidence System that delivers the right proof and advocacy signals at the right time • Partner with Marketing Operations to enable self-service access to customer proof • Leverage AI and automation to scale reference matching, signal identification, and insight extraction • Stabilize and grow a team by introducing clarity, rigor, and operational confidence How Success Is Measured • Expansion pipeline generated and influenced • Closed-won expansion revenue impact • Win-rate lift on deals using customer evidence • Referral-sourced pipeline and conversion rates • Adoption of standardized advocacy and expansion plays by Sales and BDR teams About You Basic Qualifications • 10+ years of experience in B2B SaaS marketing, revenue marketing, customer marketing, or sales-adjacent roles with direct impact on pipeline or revenue • 5+ years of direct people leadership experience, including hiring, performance management, and team development • Proven experience building or scaling a customer advocacy and/or reference program • Demonstrated ownership of programs tied to pipeline, expansion revenue, win rates, retention, or NRR • Hands-on experience partnering closely with Sales leadership to support live deals and priority accounts • Experience working across multiple customer segments (Enterprise, Mid-Market, SMB) • Strong understanding of pipeline metrics, attribution, and revenue influence Preferred Qualifications • Experience operating in a large, matrixed organization • Demonstrated builder mentality, including rebuilding or stabilizing a function • Strong sales fluency and credibility with Sales leaders • Operational mindset with the ability to design scalable systems and processes • Comfort working directly with customers and executives in high-impact moments • Proven ability to influence without authority across Sales, BDR, Product, and Customer Experience teams Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $145,600 to $209,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Design, develop, test, deploy, and maintain complex software systems and mentor junior engineers. | Requires 4+ years experience, proficiency in Java and TypeScript, software development best practices, and cloud/DevOps knowledge. | Why UKG At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. We are looking for a Software Engineer III - Eng (Full stack-Java/React) to join our dynamic team. This role provides an opportunity to lead projects and contribute to high-impact software solutions that are used by enterprises and users worldwide. As a Software Engineer III-Eng, you will be responsible for the design, development, testing, deployment, and maintenance of complex software systems, as well as mentoring junior engineers. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services.   We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges.  About The Role,   • Software Development: Write clean, maintainable, and efficient code or various software applications and systems.   • Technical Leadership: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance.  • Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality.  • Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability.  • Code Review: Diligent about reviewing code developed by other developers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc.  • Testing: Build testable software, define tests, participate in the testing process, automate tests using, tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide.  • Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences.  • Dev Ops Model: Understanding of working in a DevOps Model.  Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.    • Documentation: Properly document new features, enhancements or fixes to the product, contributing to training materials.  • UKG is unable to offer sponsorship for this position.***** About You,   Minimum Qualifications:  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.  • 4+ years of professional software development experience.  • Deep expertise in programming languages such as Java, Typescript.  • Extensive experience with software development practices and design patterns.  • Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA.  • Understanding of cloud technologies and DevOps principles.    Preferred Qualifications:  • Experience with cloud platforms like Azure, AWS, or GCP.  • Familiarity with CI/CD pipelines and automation tools.  • Experience with test automation frameworks and tools.  • Knowledge of agile development methodologies.  • Familiarity with developing accessible technologies.  • Dedicated to diversity and inclusion initiatives.  • Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $102,300 to $147,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Design, develop, test, deploy, and maintain complex software systems while mentoring junior engineers and ensuring high code quality. | Bachelor's degree or equivalent, 4+ years software development experience, proficiency in Java or JavaScript, cloud and DevOps knowledge, and strong communication skills. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters--and so do you. We are looking for a Software Engineer III - Eng to join our dynamic team. This role provides an opportunity to lead projects and contribute to high-impact software solutions that are used by enterprises and users worldwide. As a Software Engineer III-Eng, you will be responsible for the design, development, testing, deployment, and maintenance of complex software systems, as well as mentoring junior engineers. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges. About the role, Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Technical Leadership: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality. Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using, tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, contributing to training materials. UKG is unable to offer sponsorship for this position. About you, Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional software development experience. Deep expertise in one or more programming languages such as Java, or JavaScript. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. Preferred Qualifications: Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Familiarity with developing accessible technologies. Dedicated to diversity and inclusion initiatives. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry -- because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $102,300 to $147,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Lead design and execution of sales academy programs to improve GTM team performance. | 6+ years in program management or sales enablement with experience in cross-functional initiatives and data-driven program design. | Why UKG At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.About the TeamThe Principal Learning Program Manager, GTM Enablement is responsible for building and scaling UKG's Sales Academy, the central program that defines how we develop, enable, and elevate our customer-facing teams. This role leads the design and execution of a consistent, role-based learning experience for our GTM audience, ensuring alignment to UKG's sales strategy, product positioning, and go-to-market priorities.About The role Operating at the intersection of Enablement, Sales, Pre-Sales, Revenue Operations, and Analytics, this individual translates business needs and performance data into structured programs that improve productivity, consistency, and revenue outcomes. This role owns the end-to-end program lifecycle, from strategy and design through execution, measurement, and continuous improvement.As a senior individual contributor, this role acts as a program architect and cross-functional leader, driving alignment across stakeholders and establishing the Sales Academy as a core engine for performance across the GTM organization.Key Responsibilities Own the end-to-end Sales Academy program, including strategy, design, execution, and continuous improvement.Define program structure and learning journeys across sellers, pre-sales, and BDRs, aligned to GTM priorities.Partner with Sales, Pre-Sales, Revenue Operations, and analytics teams to identify performance gaps and prioritize program investments.Translate sales motions, product positioning, and business needs into scalable program frameworks and experiences.Establish and evolve the operating model for delivering Sales Academy across regions, segments, and roles.Drive measurable impact on business outcomes, including ramp time, productivity, and adoption of key sales behaviors.Leverage data, analytics, and AI-enabled insights to assess effectiveness and continuously optimize the program.Lead cross-functional alignment and governance to ensure consistency, prioritization, and successful execution.Basic Qualifications6+ years of experience in program management, enablement, sales, or related GTM functions.3+ years of proven experience building and scaling complex, cross-functional programs tied to business or revenue outcomes. i.e. Sales Academy Prior experience and strong understanding of sales, pre-sales, and BDR roles in a B2B or SaaS environment.Experience partnering with Revenue Operations, analytics teams, or business analysts to incorporate data into program design.Demonstrated ability to translate business priorities into structured programs, frameworks, and execution plans.Experience leading large, cross-functional initiatives with multiple stakeholders and dependencies.Strong business and analytical acumen, with experience defining success metrics and using insights to guide decisions.Familiarity with modern enablement tools, learning platforms, sales tools (e.g., Salesforce, Clari, etc.), and AI-supported workflows.Strong communication and influence skills, with the ability to drive alignment without direct authority.Preferred Qualifications:Experience building or leading sales academy or large-scale onboarding programs.Familiarity with sales methodologies and value-based selling.Experience supporting global GTM organizations. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview ProcessFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.comThe base salary for this position is $129,500 to $186,100, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Design, govern, and optimize scalable digital engagement journeys across the customer lifecycle to improve consistency and reduce manual effort. | At least 6 years in Customer Success or CX Operations with 3 years hands-on workflow automation experience on platforms like Gainsight or Salesforce and strong SaaS lifecycle understanding. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Role: The Customer Experience Automation Lead is an individual contributor role responsible for designing, governing, and optimizing scalable digital engagement journeys across UKG’s Customer Experience (CX) organization. In this role, orchestration means designing and operationalizing the workflows, triggers, and engagement logic that coordinate customer interactions across digital and human channels throughout the lifecycle. This role requires a strong understanding of the full customer lifecycle, from onboarding through renewal and expansion, with primary responsibility focused on the digital journey layer that supports, enhances, and scales customer engagement across that lifecycle. The role partners closely with CX Strategy & Design, Customer Success, Support, Renewals, Content, IT, and CX Operations to translate customer strategy into structured, system-enabled digital journeys that drive adoption, value realization, retention, and expansion. The ideal candidate brings a strong mix of lifecycle thinking, digital journey design, workflow automation expertise, and cross-functional influence. This role is focused on reducing manual effort, improving consistency, and enabling more intelligent, scalable engagement through digital orchestration. Key Responsibilities: Digital Journey Strategy & Orchestration Own the orchestration framework for digital customer journeys across onboarding, stabilization, adoption, maturity, renewal, and expansion stages. Design and optimize digital lifecycle programs that align to the broader customer journey and complement human-led engagement. Translate CX strategy into scalable digital engagement models that support Customer Success, Implementation Services, Post-Live Services, Managed Services, and other Customer Experience (CX) functions Design multi-step, rules-based journeys based on segmentation, health signals, product usage, customer maturity, and sentiment. Ensure digital programs balance intelligent automation with timely, high-value human engagement. Design and build initial versions of high-priority digital journeys, ensuring rapid time-to-launch and iterative improvement. Apply a minimum viable journey approach to deliver value quickly, followed by structured iteration and optimization. Cross-Functional Automation & Operational Efficiency Identify manual, repetitive workflows across Customer Success, Implementation Services, Post-Live Services, Managed Services, and CX Operations, then design scalable digital automation solutions. Reduce friction in cross-functional processes such as risk escalation, renewal readiness, adoption campaigns, and executive engagement tracking. Automate milestone tracking, risk triggers, task routing, and internal notifications across CX teams. Standardize repeatable digital playbooks and embed them into systems to improve execution consistency and reduce variability. Build conditional logic and branching journeys that adapt to customer behavior and business signals. Prioritize and execute a rolling orchestration roadmap, balancing speed of delivery with long-term scalability. Rapidly deploy lightweight automation (e.g., triggers, alerts, single-step workflows) to address immediate CX friction points while building toward more comprehensive journey programs. Strategic Cross-Functional Partnership Serve as the primary digital orchestration partner to CX Strategy & Design, advising on scalable execution approaches and system feasibility. Partner with Digital Customer Success Managers and other CX leaders to operationalize adoption insights, risk indicators, and expansion signals into lifecycle triggers and workflows. Collaborate with Content teams to ensure messaging is sequenced appropriately within digital journeys. Work with CX Operations to align orchestration logic with health scoring models, reporting frameworks, and segmentation strategy. Partner with Implementation Services, Post-Live Services, and Managed Services leadership to ensure digital journeys reinforce broader retention, risk mitigation, and revenue goals. AI-Enabled Digital Engagement Incorporate predictive signals and AI-enabled insights into digital journey workflows and engagement logic. Support implementation of AI-assisted workflows and digital engagement capabilities that improve CX scalability. Ensure AI-enabled programs are governed, measurable, and aligned to customer experience standards. Evaluate emerging technologies that strengthen digital orchestration capabilities across the customer lifecycle. Measurement, Optimization & Business Impact Define and track performance metrics tied to orchestrated digital programs, including adoption lift, engagement, risk reduction, renewal readiness, and operational efficiency. Conduct structured analysis, testing, and ongoing optimization of digital journey programs. Quantify time savings and process improvements across CX teams and workflows. Provide leadership with clear visibility into digital program effectiveness, performance trends, and business impact. Track and improve time-to-launch for new journeys and enhancements, ensuring rapid deployment of high-impact programs. Establish a test-and-learn model, with frequent iteration cycles to continuously improve journey performance. Governance & Continuous Improvement Establish documentation standards and change control practices for digital journey architecture. Maintain oversight of workflow dependencies to prevent system conflicts or customer experience degradation. Create reusable orchestration templates that can scale across segments, use cases, and product lines. Mentor team members and help elevate digital orchestration best practices across the organization. Balance governance with execution speed by defining clear standards for when journeys require full design vs rapid deployment. Develop and maintain a library of reusable journey components, triggers, and templates to accelerate build and deployment cycles. Basic Qualifications: 6+ years of experience in Customer Success, CX Operations, digital customer engagement, systems, lifecycle strategy, service design, or related SaaS roles. 3+ years of hands-on experience building digital journeys and workflow automation in platforms such as Gainsight, Salesforce, or similar CX/CRM systems. Strong understanding of the full SaaS customer lifecycle, including onboarding, adoption, steady state, value realization, and renewal, and expansion motions. Experience using predictive signals, scoring models, or AI-enabled insights to inform customer engagement. Preferred Qualifications: Strong analytical skills, with the ability to translate customer and operational data into scalable workflow logic. Experience in enterprise SaaS, HCM, or Workforce Management. Familiarity with renewal forecasting workflows, risk escalation models, and customer health frameworks. Experience with digital customer success, lifecycle automation, or journey orchestration programs. Experience with process improvement or workflow optimization methodologies. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $90,900 to $130,700. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Lead and define critical enablement programs to improve GTM team performance and align with business goals. | Extensive leadership experience in enablement or related GTM functions, with strong program scaling and executive communication skills. | Why UKGAt UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.About the TeamThe Senior Director, Core Programs - GTM Enablement defines and leads some of UKG's most critical enablement programs, including onboarding, product enablement, partner enablement, and coaching. This role is accountable for ensuring customer-facing teams ramp faster, deliver value consistently, and perform at a high level across the GTM organization. As a senior leader within Enablement, this individual owns the Core Programs portfolio, setting the direction, priorities, and operating model to align enablement with GTM strategy and revenue goals.About the roleThe role partners closely with executive leaders across Sales, Pre-Sales, Product, and Partner organizations to ensure programs are focused on the capabilities that matter most to the business. This leader also advances how enablement operates at scale, integrating data, technology, and AI to improve program effectiveness, speed, and consistency across a global organization.Key Responsibilities Own the Core Programs portfolio, including onboarding, product enablement, partner enablement, and pre-sales coaching.Define program strategies and roadmaps aligned to GTM priorities and evolving business needs.Partner with senior and executive stakeholders to identify capability gaps and prioritize enablement investments.Establish and scale the operating model for program design, delivery, and continuous improvement.Lead and develop a team of program leaders, facilitators, coaches, and enablement professionals.Drive measurable impact on business outcomes such as time-to-productivity, win rates, deal quality, and adoption of key sales motions.Ensure consistent integration of product positioning, value messaging, and sales methodologies across all programs.Evolve onboarding programs to accelerate ramp and improve early-stage performance.Scale product enablement to strengthen value-based selling and competitive differentiation.Lead partner enablement to improve partner readiness, consistency, and contribution to revenue.Establish and enhance pre-sales coaching programs to improve technical selling effectiveness.Leverage data, analytics, and AI-driven insights to assess program performance and inform continuous improvement.Drive alignment across Enablement functions to ensure cohesive execution across Field Enablement, Learning, and Shared Services.Basic Qualifications12+ years of experience in enablement, sales, learning, or related GTM functions, including leadership roles.7+ years' Demonstrated experience building and scaling enablement programs in complex, multi-segment or global environments.Strong understanding of sales, pre-sales, and partner motions within a B2B or SaaS business model.7+ years' experience leading teams through growth, change, or operating model evolution.Ability to translate business priorities into structured programs, frameworks, and execution plans.Experience managing large, cross-functional initiatives with multiple stakeholders and dependencies.Data-driven decision making, with experience leveraging performance metrics to guide priorities and investments.Familiarity with modern enablement platforms, learning technologies, and AI supported workflows.Strong executive communication skills, with the ability to align and influence across functions.Preferred Qualifications: Experience in HCM, workforce management, pay, or related domains.Familiarity with value-based selling methodologies.Experience leading through organizational transformation or operating model change. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview ProcessFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.comThe base salary for this position is $184,300 to $265,000, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Design and execute a comprehensive learning program for customer-facing teams by partnering with cross-functional stakeholders. | 8-12 years experience in program management or sales enablement with strong analytical skills and experience with sales tools. | Why UKG At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team The Sales Academy Program Manager, GTM Enablement is responsible for building and scaling UKG’s Sales Academy, the central program that defines how we develop, enable, and elevate our customer-facing teams. This role leads the design and execution of a consistent, role-based learning experience for our GTM audience, ensuring alignment to UKG’s sales strategy, product positioning, and go-to-market priorities. About The role Operating at the intersection of Enablement, Sales, Pre-Sales, Revenue Operations, and Analytics, this individual translates business needs and performance data into structured programs that improve productivity, consistency, and revenue outcomes. This role owns the end-to-end program lifecycle, from strategy and design through execution, measurement, and continuous improvement. As a senior individual contributor, this role acts as a program architect and cross-functional leader, driving alignment across stakeholders and establishing the Sales Academy as a core engine for performance across the GTM organization. Key Responsibilities Own the end-to-end Sales Academy program, including strategy, design, execution, and continuous improvement. Define program structure and learning journeys across sellers, pre-sales, and BDRs, aligned to GTM priorities. Partner with Sales, Pre-Sales, Revenue Operations, and analytics teams to identify performance gaps and prioritize program investments. Translate sales motions, product positioning, and business needs into scalable program frameworks and experiences. Establish and evolve the operating model for delivering Sales Academy across regions, segments, and roles. Drive measurable impact on business outcomes, including ramp time, productivity, and adoption of key sales behaviors. Leverage data, analytics, and AI-enabled insights to assess effectiveness and continuously optimize the program. Lead cross-functional alignment and governance to ensure consistency, prioritization, and successful execution. Basic Qualifications 8 to 12 years of experience in program management, enablement, sales, or related GTM functions. 5+ years of proven experience building and scaling complex, cross-functional programs tied to business or revenue outcomes. i.e. Sales Academy Prior experience and strong understanding of sales, pre-sales, and BDR roles in a B2B or SaaS environment. Experience partnering with Revenue Operations, analytics teams, or business analysts to incorporate data into program design. Demonstrated ability to translate business priorities into structured programs, frameworks, and execution plans. Experience leading large, cross-functional initiatives with multiple stakeholders and dependencies. Strong business and analytical acumen, with experience defining success metrics and using insights to guide decisions. Familiarity with modern enablement tools, learning platforms, sales tools (e.g., Salesforce, Clari, etc.), and AI-supported workflows. Strong communication and influence skills, with the ability to drive alignment without direct authority. Preferred Qualifications: Experience building or leading sales academy or large-scale onboarding programs. Familiarity with sales methodologies and value-based selling. Experience supporting global GTM organizations. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com The base salary for this position is $145,600 to $200,000, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Manage and continuously improve the Sales Academy program to drive sales performance and alignment across teams. | Requires 8-12 years in program management or sales enablement with strong cross-functional leadership and analytical skills. | Own the end-to-end Sales Academy program, including strategy, design, execution, and continuous improvement. Define program structure and learning journeys across sellers, pre-sales, and BDRs, aligned to GTM priorities. Partner with Sales, Pre-Sales, Revenue Operations, and analytics teams to identify performance gaps and prioritize program investments. Translate sales motions, product positioning, and business needs into scalable program frameworks and experiences. Establish and evolve the operating model for delivering Sales Academy across regions, segments, and roles. Drive measurable impact on business outcomes, including ramp time, productivity, and adoption of key sales behaviors. Leverage data, analytics, and AI-enabled insights to assess effectiveness and continuously optimize the program. Lead cross-functional alignment and governance to ensure consistency, prioritization, and successful execution. 8 to 12 years of experience in program management, enablement, sales, or related GTM functions. 5+ years of proven experience building and scaling complex, cross-functional programs tied to business or revenue outcomes. i.e. Sales Academy Prior experience and strong understanding of sales, pre-sales, and BDR roles in a B2B or SaaS environment. Experience partnering with Revenue Operations, analytics teams, or business analysts to incorporate data into program design. Demonstrated ability to translate business priorities into structured programs, frameworks, and execution plans. Experience leading large, cross-functional initiatives with multiple stakeholders and dependencies. Strong business and analytical acumen, with experience defining success metrics and using insights to guide decisions. Familiarity with modern enablement tools, learning platforms, sales tools (e.g., Salesforce, Clari, etc.), and AI-supported workflows. Strong communication and influence skills, with the ability to drive alignment without direct authority. Experience building or leading sales academy or large-scale onboarding programs. Familiarity with sales methodologies and value-based selling.

Consistently exceed sales quotas by presenting HCM/WFM products and services to decision makers and developing sales proposals based on technical needs. | 1-3 years proven sales success with strong knowledge of HCM/WFM/SaaS industry, preferably with experience selling WFM/HRMS/Payroll solutions. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters--and so do you. A company culture that breeds and supports success at every level, putting our employees first! Ideally, candidates will live in or near their territory and are familiar with the local business climate. Challenging? Yes! UKG expects a lot from our sales reps and we provide a lot for our reps to succeed. Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. If you are known as an over-achiever, and you've been looking for the opportunity to land your "last" WFM/HRMS/Payroll sales position, this is it! For sales reps who can prove their WFM/HRMS/Payroll game, click the "Apply Online" link. All exploratory inquiries and applications for sales employment are kept confidential. Here at UKG, Our Purpose Is People. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers What UKG Offers: Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record time-frames Responsibilities: Consistently exceed sales quotas Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM/WFM products and services to final decision makers and end users within an assigned territory Identify sales opportunities and develop sales and marketing proposals for customers on HCM/WFM products and services based on their technical needs Required Qualifications: Strong knowledge of HCM/WFM/SaaS Industry Must have 1-3 years of proven success in a selling role Preferred Qualifications: Experience selling WFM/HRMS/Payroll solutions strongly preferred Travel Requirements: 50% Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry -- because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Pay Transparency: The base salary range for this position is $100,000 annually. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. LI-Remote

Build and maintain customer relationships through face-to-face interactions, develop sales campaigns and proposals, manage account plans, monitor account health, and collaborate with marketing and sales teams. | 2+ years in account management, sales, or customer success with Salesforce proficiency, ability to travel frequently for customer meetings and events, and experience in technology/software industries. | Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Ability to articulate the value proposition of our product offering Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role

Manage customer relationships through face-to-face interactions and events, develop sales campaigns and proposals, maintain account plans, monitor account health, and collaborate with marketing and sales teams. | 2+ years in account management, sales, or customer success with sales quota experience, 1+ year in technology/software industry, Salesforce proficiency, ability to travel for customer meetings and events, and experience in digital advertising or consultative sales. | Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Ability to articulate the value proposition of our product offering Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role

Lead and mentor product managers and analysts, oversee solution design and delivery, manage stakeholder communication, and drive technical strategy and innovation. | 8+ years in business systems analysis or software development, 5+ years Gainsight and CRM experience, people management, agile practices, cloud and DevOps knowledge, and relevant certifications. | Team Leadership: Lead and mentor a team of product managers and analysts, providing feedback, guidance and technical/analytical support as needed. Team Development: Develop training plans to enhance the team's technical and professional skills. Foster a positive and collaborative team environment. Requirements Analysis: Ensure the quality of the team's requirements elicitation and user story documentation. Ensure that the desired business outcomes and measurable value (KPIs) are understood. Drive decisions when there may be conflicting requirements. Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes. Solution Design: Provide oversight for team members in the design of new/enhanced solutions by leveraging your understanding of current technology solutions and business requirements. Ensure designs are technically sound, deliver business value and meet desired outcomes. Software Development: Provide oversight for team members in the build, test, and deployment of systems solutions that meet UKG requirements, leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability. Technical Strategic Leadership: Collaborate with peers to drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Collaborate regularly with technical leads to ensure high standards of quality. Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Ensure delivery of desired business outcomes. Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Be confident presenting complex information to senior leaders. Service Health and Quality: Act as the escalation point for production issues, ensuring timely resolution and thorough root cause analysis. Manage vendor relationships. Drive the implementation of measures to prevent future recurrences. Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Hold team members accountable for adopting and adherence to evolving work delivery processes. Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI) Bachelor's degree in computer Science, Business Administration, Engineering, or equivalent practical experience. 8+ years of business systems analysis or professional software development experience 5+ years of global Gainsight and CRM experience, including understanding of several of the following Customer Success and Renewals processes: subscription management, customer success management, renewals, amendments. 5+ years in a people management position with demonstrated success in team development Expert understanding of Gainsight capabilities, tools, and best practices, as well as production support and maintenance. Experience in agile development practices Proven track record of delivering complex software projects on time and within budget. Understanding of cloud technologies and DevOps principles. End to End experience with vendor products, system integration, and data migration projects. Strong organizational and problem-solving skills, eagerness to learn and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Ability to influence and manage changing priorities and address issues quickly and professionally Experience with any of the following systems: Salesforce, DocuSign, Qualtrics, Experience with foundational data, such as Accounts and Contacts Gainsight or similar CS tools certification Familiarity with ServiceNow or a similar ITSM tool Familiarity with CI/CD pipelines and test automation tools. Commitment to continuous learning and professional development

Lead strategic customer engagements with executives to position managed services solutions, collaborate with sales and internal teams on proposals and deal strategy, and influence revenue growth through consultative leadership. | 5+ years selling/supporting HCM and WFM outsourcing solutions in mid-market or enterprise segments, 3+ years in SaaS HR/payroll environments, experience with complex sales cycles, strong executive presence, and ability to travel for onsite client meetings. | Customer Engagement Lead strategic, consultative conversations with customer executives to uncover business challenges and present UKG Managed Services as a transformational solution. Drive executive-level positioning that highlights value realization, ROI, and operational scalability. Establish deep alignment with Sales by actively participating in AE and CAM team calls, regional sales meetings, and field events--ensuring tight integration with the teams and territories you support. Align with Sales, Product, Legal, and Operations to build compelling RFP responses, proposals, and enablement assets. Support commercial negotiations including proposal building, redlining, and pricing strategy alongside internal partners. Deliver industry insights and thought leadership that challenge the status quo and differentiate UKG in competitive sales cycles. Collaborate with Sales to forecast pipeline, identify qualified opportunities, and shape deal strategy aligned with managed services capabilities. Contribute to team quota attainment through influence-based leadership across assigned territories. 5+ years of success in selling or supporting HCM and WFM outsourcing solutions, with a proven track record in mid-market or enterprise segments (2,500+ employees). 3+ years working in SaaS HR/payroll environments with deep understanding of cloud-based service delivery, compliance, and operational scalability. Demonstrated experience influencing $1M+ annual revenue through managed services or consulting engagements, either directly or in a strategic overlay capacity. Ability to travel for onsite client meetings, strategic presentations, and demos; in-person engagement is essential to building trust and driving success in this role. Deep understanding of SaaS technology and managed services in HRMS/Payroll environments. Experience in navigating complex sales cycles and cross-functional collaboration. Familiarity with UKG or similar platforms (e.g., ADP, Ceridian, Workday, SAP, Oracle). Background in consulting, outsourcing, or enterprise solution selling. Experience in compliance, risk mitigation, and global payroll operations. Strong executive presence with the ability to influence and engage senior decision-makers. Exceptional communication and presentation skills, with a consultative and strategic mindset. Ability to operate independently, manage ambiguity, and drive initiatives with minimal supervision. High level of professionalism, confidentiality, and business ethics. Passion for innovation and continuous improvement in HR service delivery.