UKG

The role involves collecting, analyzing, and interpreting customer feedback data to identify trends and improvement opportunities across the customer journey. Additionally, it requires collaboration with various teams to present actionable insights and recommendations for enhancing customer experience. | Candidates should have a bachelor's degree in a relevant field and a minimum of 3-5 years of experience in customer experience frameworks and analytics. Familiarity with CX analytics platforms and advanced data analysis skills are essential. | Data Analysis & Insights Collect, analyze, and interpret customer feedback data from multiple channels (e.g., surveys, NPS, CSAT, support tickets, call logs, digital behavior). Identify trends, pain points, and improvement opportunities across the customer journey. Translate data into clear, actionable insights for leadership and business partners. Journey Mapping & CX Research Support customer journey mapping workshops and document end-to-end experiences. Conduct root cause analyses of friction points and recommend process, product, or service improvements. Collaboration & Stakeholder Engagement Partner with product, operations, marketing, and support teams to share insights and co-develop solutions. Present findings and recommendations in a clear, compelling way to both technical and non-technical audiences. Insights & Intelligence Delivery Provide actionable feedback to CX, ESE and Product teams to drive continuous improvement across AI and knowledge systems. Translate signal findings into clear, data-backed insights for Customer Success, Marketing, Product, and Sales teams. Inform playbooks, roadmap priorities, and strategic interventions with intelligence derived from customer interactions and system signals. Ensure insights are timely, relevant, and tailored to the needs of each team--supporting both tactical execution and strategic planning. Advanced proficiency with analytics platforms (e.g., Tableau, Power BI, Looker) and conversational data analysis Demonstrated ability to apply frameworks (e.g., modular signal models, journey mapping) to personalize and scale engagement Experience designing and interpreting performance metrics to evaluate AI and concierge effectiveness Comfortable working with structured and unstructured data to uncover trends, gaps, and opportunities Strategic Communication & Influence Exceptional written and verbal communication skills for translating complex findings into clear, actionable insights Ability to influence cross-functional stakeholders and drive alignment on roadmap priorities and strategic interventions Skilled in presenting data-backed recommendations to senior leaders and cross-functional teams Self-directed and proactive, with a strong sense of ownership and accountability Comfortable operating in ambiguity and fast-paced environments with evolving priorities Experience mentoring or guiding junior analysts or collaborators Demonstrated ability to manage multiple initiatives simultaneously and deliver high-quality outcomes Success Outcomes Improved AI Performance: Fewer missed answers and knowledge gaps over time, resulting in a more seamless and helpful AI experience for customers. Customer Impact: Increased customer satisfaction and retention through timely, relevant, and personalized support. Operational Efficiency: Reduced cost to serve by proactively resolving issues and optimizing AI and concierge interactions. Insight-Driven Action: Clear tracking of improvements and their rationale, supported by analytics that demonstrate positive impact on outcomes. Cross-Functional Enablement: Signal insights actively inform playbooks, roadmap priorities, and strategic interventions across Customer Success, Marketing, Product, and Sales. Personalized Engagement: Tailored support for customer system admins and primary contacts, enabled by the modular signal framework and concierge intelligence. Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field; Master's or MBA preferred for candidates with strategic or leadership experience. Minimum 3-5 years applying customer experience (CX) frameworks, customer journey mapping, or service design methodologies in a professional context. Demonstrated familiarity with business process improvement and change management methodologies (e.g., Lean, Six Sigma) with evidence of implementing or supporting process optimization initiatives. 3+ years of hands-on experience with CX analytics or Voice of Customer (VoC) platforms such as Medallia, Qualtrics, or Salesforce Experience Cloud. Advanced proficiency in data visualization tools (e.g., Tableau, Power BI, or Google Data Studio), with a portfolio or examples of published dashboards or insights reports. Proven ability to analyze and interpret large, multi-source datasets--including survey, behavioral, and sentiment data--to generate actionable insights. Practical experience using SQL, R, or Python for data analysis or predictive modeling to inform CX strategy or business recommendations. 7-10 years of progressive experience in CX analytics, customer insights, or related business intelligence roles within SaaS, enterprise, or consulting environments. Track record of leading customer experience or insights initiatives that produced measurable improvements in customer satisfaction (CSAT/NPS), retention, or revenue growth. Demonstrated ability to collaborate across Product, Operations, and Customer Success teams to align insights with business objectives and execution. Experience operating in enterprise-scale or matrixed organizations, influencing CX strategy through data-driven storytelling and cross-functional partnership. Ability to influence senior stakeholders and advocate for customer-centric decisions. Skilled in storytelling with data to drive executive-level engagement. Experience mentoring analysts or leading small teams. Capable of defining CX KPIs and frameworks to measure long-term impact. Strong communication and presentation skills--comfortable with executive audiences. Highly curious, data-driven, and empathetic toward customer needs. Demonstrates strategic agility: balancing high-level vision with hands-on analytical execution. Adept at navigating ambiguity and prioritizing initiatives with measurable business outcomes.

Develop and communicate value-selling messages and business cases to support sales and customer retention in manufacturing across North America and Latin America. | Bachelor's degree and 5+ years experience in management consulting or manufacturing sales, proficiency in business intelligence tools, strong communication skills, and Spanish fluency preferred. | Job Description Job ID LEADB015095 Employment Type Regular Work Style remote Location United States Travel Up to 25% Role Value Engineer- Manufacturing (Bilingual Spanish) Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. About the Role: We are seeking a driven and experienced Value Engineering to support our regional go-to-market efforts across the Manufacturing sector in North America and Latin America. As a senior individual contributor, you’ll report to the Global Value Engineering team and collaborate closely with Sales, Customer Success, Marketing, and Product teams. This role focuses on enabling commercial success by developing clear value-selling messages including point of views, business cases, and other relevant sales assets articulating value outcomes, and supporting customer acquisition and retention strategies with a strong emphasis on manufacturing workforce challenges. The ideal candidate along with a solid understanding of Human Capital Management (HCM) practices in industrial environments. Spanish fluency or proficiency is highly preferred. Responsibilities: • Engage with prospects and customers during the sales cycle to build a point of view and business case demonstrating how UKG’s products and services help meet strategic and operational goals. • Collaborate with regional sales teams to develop value-based proposals tailored to manufacturing clients in the U.S., Canada, Mexico, and key LATAM markets • Share best practices from other customers through storytelling tailored to each client. • Translate qualitative and process-related insights into quantitative business cases and value narratives demonstrating clear business outcomes. • Communicate effectively with stakeholders from individual contributors to senior executives in HR, IT, Finance, and Operations during discovery and recommendation phases. • Create compelling visual storytelling, presentations, and white papers that deliver value messaging, business case results, and value-based proposals. • Partner with customer success to evaluate clients' post-sales usage of the solution to determine whether they realize its expected value. • Collaborate with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of industry strategies. • Enable stakeholders to value-sell using self-service tools, templates, and related practices. • Evolve the value-selling practice, data insights, and business case communication, sharing insights with the broader team. Qualifications: • Bachelor’s degree in Business, MIS, Engineering, Human Resources, or a related field; advanced degree preferred • Minimum of 5+ years of experience in management consulting, operational excellence, data analysis, or business development. • 5+ years of experience in working in or selling to industrial/manufacturing organizations • Adept at working with business intelligence platforms such as Power BI or Excel to support storytelling and decision-making • Executive presence and exceptional communication and interpersonal skills to build and nurture relationships with various stakeholders. • Strong visual storytelling and presentation-building skills. • Strong critical thinking skills and demonstrated creativity. • Self-starter who can work in ambiguous situations, inspire others, and facilitate solution-oriented team collaboration. • Comfortable working across regions, cultures, and languages Preferred: • Experience supporting manufacturing workforce initiatives or related enterprise software implementations • Exposure to HCM technology platforms and workforce analytics in production environments • Familiarity with basic programming or data modeling concepts (e.g., SQL, DAX, object-oriented languages) • Spanish proficiency (read/write/speak) Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $99,800 to $134,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits

Analyze sales and customer data to identify trends and opportunities, develop tools and dashboards with GTM Analytics and Finance, support growth initiatives, and communicate insights to senior leadership. | 5+ years supporting VP+ sales leaders in SaaS with deep sales cycle knowledge, experience with GTM Analytics and Finance teams, strong Excel, Power BI, Salesforce skills, and excellent communication and analytical abilities. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Job Description: The Customer Value Advisory Business Analyst role supports UKG's CVA, Strategic Engagement, and Presales organization as part of the GTM Strategy & Planning team. This Principal role will partner with Sales by analyzing data, identifying trends, and collaborating across departments to drive business impact and revenue growth. The CVA team is a strategic partner to the Sales organization, working with senior executives to build compelling business cases, quantify the return on investment of UKG solutions, and ensure that value is realized post-sale. The position involves complex analysis of business goals, financial data, and key metrics to optimize resources and support strategic initiatives. Key Responsibilities: • Work directly with Senior Vice President (Customer Value Advisory), Chief of Staff VP of Presales, VP of Strategic Growth, VP of Value & Industry, VP of Competitive & Market Intelligence, and Finance to analyze adoption trends and customer data to identify risks, opportunities, and areas for improvement • Work with the GTM Advanced Analytics team and Finance to develop tools, dashboards, and workflows to improve efficiency and visibility • Partner with members of the GTM function to provide program support for growth initiatives (i.e. Sales Plays, pipeline hygiene) • Track and report on key metrics supporting forecast and pipeline health and business growth • Collaborate with cross-functional teams to streamline and enhance current Customer Value Advisory programs • Communicate Customer Value Advisory insights and findings to key stakeholders and leadership • Serve as the trusted advisor and go-to-resource for the Customer Value Advisory team for any questions relating to Salesforce, sales tools, and/or general ad-hoc requests • Support Quarterly Business Review preparation and slideware, gather and analyze commentary to build actionable insights and trends Required Qualifications: • 5+ years supporting VP+ level Sales Leaders in a SaaS company with a deep understanding of the sales cycle and pipeline metrics • 5+ Years experience working with the GTM Advanced Analytics team and Finance to develop tools, dashboards, and workflows to improve efficiency and visibility • Passion to grow their role and desire to be a trusted business advisor to field leadership • Excellent judgment, interpersonal, communication skills, and follow-through • Excellent written and verbal communication, with active listening and summarization skills • Highly skilled in Excel, Power BI, and Salesforce.com • Highly self-motivated, analytical with demonstrated problem solving, and have sound business decision making skills in a fast-paced environment Preferred Qualifications: • Bachelor’s degree in business administration, Finance, Data Analytics, or a related field • Proficient in slideware creation in PowerPoint and presenting at an executive level • Excellent analytical and problem-solving skills • Ability to proactively influence, advise, and collaborate with teams • Ability to work in a remote team environment and cross-functionally • Ability to build credibility, trust, and rapport with stakeholders at all levels Travel Requirements: • Less than 25% Travel What We Value: • Be Unreasonably Passionate.  • Be Humble.  • Stay Curious.  • Lead with Solutions.  • Own the Result.  • Do More. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . The pay range for this position is $129,500.00 to $186,100.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities. About the Company: UKG

Consistently exceed sales quotas by presenting HCM/WFM products and services to decision makers and developing sales proposals based on technical needs. | 1-3 years proven sales success with strong knowledge of HCM/WFM/SaaS industry, preferably with experience selling WFM/HRMS/Payroll solutions. | Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters--and so do you. A company culture that breeds and supports success at every level, putting our employees first! Ideally, candidates will live in or near their territory and are familiar with the local business climate. Challenging? Yes! UKG expects a lot from our sales reps and we provide a lot for our reps to succeed. Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. If you are known as an over-achiever, and you've been looking for the opportunity to land your "last" WFM/HRMS/Payroll sales position, this is it! For sales reps who can prove their WFM/HRMS/Payroll game, click the "Apply Online" link. All exploratory inquiries and applications for sales employment are kept confidential. Here at UKG, Our Purpose Is People. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers What UKG Offers: Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record time-frames Responsibilities: Consistently exceed sales quotas Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM/WFM products and services to final decision makers and end users within an assigned territory Identify sales opportunities and develop sales and marketing proposals for customers on HCM/WFM products and services based on their technical needs Required Qualifications: Strong knowledge of HCM/WFM/SaaS Industry Must have 1-3 years of proven success in a selling role Preferred Qualifications: Experience selling WFM/HRMS/Payroll solutions strongly preferred Travel Requirements: 50% Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry -- because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Pay Transparency: The base salary range for this position is $100,000 annually. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. LI-Remote

Build and maintain customer relationships through face-to-face interactions, develop sales campaigns and proposals, manage account plans, monitor account health, and collaborate with marketing and sales teams. | 2+ years in account management, sales, or customer success with Salesforce proficiency, ability to travel frequently for customer meetings and events, and experience in technology/software industries. | Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Ability to articulate the value proposition of our product offering Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role

Manage customer relationships through face-to-face interactions and events, develop sales campaigns and proposals, maintain account plans, monitor account health, and collaborate with marketing and sales teams. | 2+ years in account management, sales, or customer success with sales quota experience, 1+ year in technology/software industry, Salesforce proficiency, ability to travel for customer meetings and events, and experience in digital advertising or consultative sales. | Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year experience in the technology/software industries Ability to travel for face-to-face customer interactions and industry events. Proficient in Salesforce Thrives in a quick-turn, high-paced environment Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills Ability to articulate the value proposition of our product offering Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role

Lead and mentor product managers and analysts, oversee solution design and delivery, manage stakeholder communication, and drive technical strategy and innovation. | 8+ years in business systems analysis or software development, 5+ years Gainsight and CRM experience, people management, agile practices, cloud and DevOps knowledge, and relevant certifications. | Team Leadership: Lead and mentor a team of product managers and analysts, providing feedback, guidance and technical/analytical support as needed. Team Development: Develop training plans to enhance the team's technical and professional skills. Foster a positive and collaborative team environment. Requirements Analysis: Ensure the quality of the team's requirements elicitation and user story documentation. Ensure that the desired business outcomes and measurable value (KPIs) are understood. Drive decisions when there may be conflicting requirements. Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes. Solution Design: Provide oversight for team members in the design of new/enhanced solutions by leveraging your understanding of current technology solutions and business requirements. Ensure designs are technically sound, deliver business value and meet desired outcomes. Software Development: Provide oversight for team members in the build, test, and deployment of systems solutions that meet UKG requirements, leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability. Technical Strategic Leadership: Collaborate with peers to drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Collaborate regularly with technical leads to ensure high standards of quality. Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Ensure delivery of desired business outcomes. Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Be confident presenting complex information to senior leaders. Service Health and Quality: Act as the escalation point for production issues, ensuring timely resolution and thorough root cause analysis. Manage vendor relationships. Drive the implementation of measures to prevent future recurrences. Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Hold team members accountable for adopting and adherence to evolving work delivery processes. Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI) Bachelor's degree in computer Science, Business Administration, Engineering, or equivalent practical experience. 8+ years of business systems analysis or professional software development experience 5+ years of global Gainsight and CRM experience, including understanding of several of the following Customer Success and Renewals processes: subscription management, customer success management, renewals, amendments. 5+ years in a people management position with demonstrated success in team development Expert understanding of Gainsight capabilities, tools, and best practices, as well as production support and maintenance. Experience in agile development practices Proven track record of delivering complex software projects on time and within budget. Understanding of cloud technologies and DevOps principles. End to End experience with vendor products, system integration, and data migration projects. Strong organizational and problem-solving skills, eagerness to learn and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Ability to influence and manage changing priorities and address issues quickly and professionally Experience with any of the following systems: Salesforce, DocuSign, Qualtrics, Experience with foundational data, such as Accounts and Contacts Gainsight or similar CS tools certification Familiarity with ServiceNow or a similar ITSM tool Familiarity with CI/CD pipelines and test automation tools. Commitment to continuous learning and professional development

Lead strategic customer engagements with executives to position managed services solutions, collaborate with sales and internal teams on proposals and deal strategy, and influence revenue growth through consultative leadership. | 5+ years selling/supporting HCM and WFM outsourcing solutions in mid-market or enterprise segments, 3+ years in SaaS HR/payroll environments, experience with complex sales cycles, strong executive presence, and ability to travel for onsite client meetings. | Customer Engagement Lead strategic, consultative conversations with customer executives to uncover business challenges and present UKG Managed Services as a transformational solution. Drive executive-level positioning that highlights value realization, ROI, and operational scalability. Establish deep alignment with Sales by actively participating in AE and CAM team calls, regional sales meetings, and field events--ensuring tight integration with the teams and territories you support. Align with Sales, Product, Legal, and Operations to build compelling RFP responses, proposals, and enablement assets. Support commercial negotiations including proposal building, redlining, and pricing strategy alongside internal partners. Deliver industry insights and thought leadership that challenge the status quo and differentiate UKG in competitive sales cycles. Collaborate with Sales to forecast pipeline, identify qualified opportunities, and shape deal strategy aligned with managed services capabilities. Contribute to team quota attainment through influence-based leadership across assigned territories. 5+ years of success in selling or supporting HCM and WFM outsourcing solutions, with a proven track record in mid-market or enterprise segments (2,500+ employees). 3+ years working in SaaS HR/payroll environments with deep understanding of cloud-based service delivery, compliance, and operational scalability. Demonstrated experience influencing $1M+ annual revenue through managed services or consulting engagements, either directly or in a strategic overlay capacity. Ability to travel for onsite client meetings, strategic presentations, and demos; in-person engagement is essential to building trust and driving success in this role. Deep understanding of SaaS technology and managed services in HRMS/Payroll environments. Experience in navigating complex sales cycles and cross-functional collaboration. Familiarity with UKG or similar platforms (e.g., ADP, Ceridian, Workday, SAP, Oracle). Background in consulting, outsourcing, or enterprise solution selling. Experience in compliance, risk mitigation, and global payroll operations. Strong executive presence with the ability to influence and engage senior decision-makers. Exceptional communication and presentation skills, with a consultative and strategic mindset. Ability to operate independently, manage ambiguity, and drive initiatives with minimal supervision. High level of professionalism, confidentiality, and business ethics. Passion for innovation and continuous improvement in HR service delivery.

Engage with manufacturing clients to develop value-based proposals, communicate business cases, collaborate cross-functionally, and support post-sales value realization. | Requires 5+ years experience in consulting or business development in manufacturing, strong communication and data analysis skills, and familiarity with HCM platforms and programming concepts. | Engage with prospects and customers during the sales cycle to build a point of view and business case demonstrating how UKG's products and services help meet strategic and operational goals. Collaborate with regional sales teams to develop value-based proposals tailored to manufacturing clients in the U.S., Canada, Mexico, and key LATAM markets Share best practices from other customers through storytelling tailored to each client. Translate qualitative and process-related insights into quantitative business cases and value narratives demonstrating clear business outcomes. Communicate effectively with stakeholders from individual contributors to senior executives in HR, IT, Finance, and Operations during discovery and recommendation phases. Create compelling visual storytelling, presentations, and white papers that deliver value messaging, business case results, and value-based proposals. Partner with customer success to evaluate clients' post-sales usage of the solution to determine whether they realize its expected value. Collaborate with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of industry strategies. Enable stakeholders to value-sell using self-service tools, templates, and related practices. Evolve the value-selling practice, data insights, and business case communication, sharing insights with the broader team. Bachelor's degree in Business, MIS, Engineering, Human Resources, or a related field; advanced degree preferred Minimum of 5+ years of experience in management consulting, operational excellence, data analysis, or business development. 5+ years of experience in working in or selling to industrial/manufacturing organizations Adept at working with business intelligence platforms such as Power BI or Excel to support storytelling and decision-making Executive presence and exceptional communication and interpersonal skills to build and nurture relationships with various stakeholders. Strong visual storytelling and presentation-building skills. Strong critical thinking skills and demonstrated creativity. Self-starter who can work in ambiguous situations, inspire others, and facilitate solution-oriented team collaboration. Comfortable working across regions, cultures, and languages Experience supporting manufacturing workforce initiatives or related enterprise software implementations Exposure to HCM technology platforms and workforce analytics in production environments Familiarity with basic programming or data modeling concepts (e.g., SQL, DAX, object-oriented languages) Spanish proficiency (read/write/speak)

Drive enterprise-level revenue growth through strategic sales and executive relationship management, focusing on multi-million dollar contracts and long sales cycles. | 5-7+ years selling cloud/SaaS solutions to C-level executives with consistent quota achievement over $4M and experience managing complex deals over $1M ARR. | Drive Enterprise-Level Growth Drive significant revenue generation and account expansion initiatives, focusing on million-dollar+ contracts and long-term partnerships across UKG, customers, and partners. Continuously bring ideas to the table and communicate them to leadership. Position all offerings in accounts to drive maximum revenue. Forecasting and key tasks updated daily. Strategic Client Relationship Management Foster and maintain executive-level relationships with C-suite and senior decision-makers in all accounts, leveraging your enterprise selling experience to act as a trusted advisor. Conduct onsite executive business reviews in all assigned accounts, coordinated by the Upper Enterprise Account Executive, bringing key stakeholders from UKG to the table. Coordinate all account communication, both internally and externally. Advanced Sales Strategy Execution Utilize your extensive sales expertise to craft and implement sophisticated sales strategies for all prospects, addressing industry-specific challenges and opportunities to drive demand and close net new customers to UKG. 5-7+ years of proven success selling cloud/SaaS solutions to C-level executives. Consistently exceed a $4 Million+ quota. 5+ years of experience selling complex deals over $1M in ARR managing sales cycle over 12+ months. Demonstrated experience building a territory and pipeline from scratch. Consistently execute a thoughtful, strategic sales process, including internal business partners and executive engagement. BA/BS or equivalent (MBA a plus) Up to 50%

Manage sales quotas, update Salesforce daily, generate leads, sell payroll and HR solutions, maintain industry knowledge, and collaborate with internal teams. | At least 1 year of full-cycle sales experience, proficiency with Salesforce, payroll service bureau sales experience, located in Eastern or Central time zones, and a BA/BS or equivalent. | Expected to consistently exceed sales quotas Salesforce efficiency with updates daily and accurate and complete information for every opportunity, as well as updating client contacts, based on organizational changes Work closely with the assigned BDR to help with prospecting and lead generation Perform lead generation activities, in addition to the BDR, to generate viable sales opportunities Proficient with the daily use of Salesforce and updating account information and product opportunities The ability to sell Payroll, HR, and other HCM solutions to existing timekeeping and labor accounts Maintain a strong knowledge of HCM/SaaS industry, as well as competitors in the industry Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer related challenges and help them achieve stated business outcomes Land and expand in an account with all key stakeholders Excellent written and verbal communication and presentation skills Strong working relationships with all internal partners to help support business needs Complete all required training courses by the course deadline Complete all expense reimbursement requirements according to monthly deadlines Minimum 1 year experience of demonstrated success in full-cycle sales or 1+ years of experience prospecting to healthcare customers Must be located in Eastern or Central time zones Prior sales experience with a payroll service bureau Organized and detail oriented Strong work ethic, while operating with a high level of integrity, honesty, and commitment to self and all others in the workplace Team player mindset, with the ability to work autonomously and with an extended team BA/BS or equivalent

Exceed sales quotas by selling HCM/Payroll solutions to complex organizations, develop sales proposals, and present products to decision makers within an assigned territory. | 3-5 years selling HCM/Payroll solutions primarily as a new logo rep, experience selling to local governments, excellent communication and organizational skills, and familiarity with the East Coast public sector market. | Consistently exceed sales quotas Must have proven success selling HRMS/Payroll solutions to complex organizations Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. Excellent written and verbal communication, and presentation skills Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM products and services to final decision makers and end users within an assigned territory Incredibly organized Minimum of 3-5 years of proven success selling HCM/Payroll solutions with some experience selling to local governments Organized and detail oriented. Strong work ethic while operating with a high-level of integrity, honesty and commitment to self and everyone else. BA/BS or equivalent. Candidates will live in or near their territory and are familiar with the public sector business climate for local government cities and counties in the East Coast Market.

Drive enterprise-level revenue growth through strategic sales and executive relationship management, focusing on multi-million dollar contracts and long sales cycles. | 5-7+ years selling cloud/SaaS solutions to C-level executives with consistent quota achievement over $4M and experience managing complex deals over $1M ARR. | Drive Enterprise-Level Growth Drive significant revenue generation and account expansion initiatives, focusing on million-dollar+ contracts and long-term partnerships across UKG, customers, and partners. Continuously bring ideas to the table and communicate them to leadership. Position all offerings in accounts to drive maximum revenue. Forecasting and key tasks updated daily. Strategic Client Relationship Management Foster and maintain executive-level relationships with C-suite and senior decision-makers in all accounts, leveraging your enterprise selling experience to act as a trusted advisor. Conduct onsite executive business reviews in all assigned accounts, coordinated by the Upper Enterprise Account Executive, bringing key stakeholders from UKG to the table. Coordinate all account communication, both internally and externally. Advanced Sales Strategy Execution Utilize your extensive sales expertise to craft and implement sophisticated sales strategies for all prospects, addressing industry-specific challenges and opportunities to drive demand and close net new customers to UKG. 5-7+ years of proven success selling cloud/SaaS solutions to C-level executives. Consistently exceed a $4 Million+ quota. 5+ years of experience selling complex deals over $1M in ARR managing sales cycle over 12+ months. Demonstrated experience building a territory and pipeline from scratch. Consistently execute a thoughtful, strategic sales process, including internal business partners and executive engagement. BA/BS or equivalent (MBA a plus) Up to 50%

Lead and evolve the ESE service portfolio with a focus on human-centered design, build and mentor a UX team, and drive communications strategy to enhance employee experience and adoption. | 12+ years leadership in service portfolio management, UX or strategic communications, expertise in design thinking and service design, strong executive communication, and ability to influence cross-functional stakeholders. | Define, manage, and continuously evolve the ESE service portfolio in alignment with CIO and enterprise strategy. Establish governance, measurement, and prioritization frameworks to maximize impact and transparency across the portfolio. Ensure services deliver clear business value, are easy to adopt, and reflect UKG's people-first ethos. Anticipate emerging needs and introduce innovative, scalable service models. Champion human-centered design across the ESE portfolio, embedding empathy, simplicity, and accessibility into every touchpoint. Lead research, journey mapping, and service design to remove friction and enhance employee experiences. Partner across IT, HR, and business units to design services that feel connected and intuitive. Build, mentor, and inspire a UX team that drives measurable impact in adoption, satisfaction, and engagement. Communications & Engagement Lead ESE's communications strategy, ensuring services are clearly understood and consistently messaged across the enterprise. Create compelling narratives that highlight service value, adoption, and impact. Partner with Corporate Comms, Change Management and other functions to amplify ESE's role in enabling UKG's purpose and culture through its solutions. Develop change communication strategies that bring employees along the journey and reinforce trust in IT. Serve as a trusted advisor to the CIO and ESE leadership, providing thought leadership on portfolio investments, design, and storytelling. Build strong partnerships across Product, Technology, Customer Experience, and HR. Foster a culture of innovation, inclusivity, and continuous improvement, consistent with UKG values. 12+ years of progressive leadership in service portfolio management, UX, or strategic communications, ideally within global enterprises or technology-driven organizations. Proven ability to design and manage complex service portfolios that deliver measurable value and impact. Deep expertise in design thinking, service design, and employee journey transformation. Bachelor's degree required Exceptional communication and storytelling skills with executive presence. Strong ability to influence and align diverse stakeholders across functions. Key Attributes: People-First Leader - passionate about creating services and experiences that empower UKrewers. Connector - skilled at bridging technology, business, and experience. Simplifier - able to cut through complexity to design services that are intuitive and clear. Trusted Advisor - inspires confidence through clarity, collaboration, and outcomes. Innovator - future-focused and committed to evolving how ESE delivers enterprise experiences.

Verify, seal, package, and ship orders while maintaining quality control and supporting inventory and maintenance tasks in a print shop environment. | Must be organized, proactive, able to work independently and in a team, physically capable of lifting 40lbs, have high school diploma or equivalent, and experience with Microsoft Office; FedEx/UPS shipment software and printer knowledge preferred. | Sorting orders - responsible for verification of order print completion; quality control check Sealing orders - responsible for operating high pressure sealers and verifying document quality Packaging orders - responsible for properly packaging completed orders for shipping, verifying quality seals are in place. Shipping orders - responsible for exterior packaging and confirmation of shipping information for each courier service. All UKG print team members will work collectively to complete weekly task, not limited to, but including, inventory, preventative maintenance, tracking operational daily stats, and other functions. This is a permanent part-time opportunity that requires reporting to the print shop every Tuesday and Wednesday, 12pm - 9pm Sorting orders - responsible for verification of order print completion; quality control check Sealing orders - responsible for operating high pressure sealers and verifying document quality Packaging orders - responsible for properly packaging completed orders for shipping, verifying quality seals are in place. Shipping orders - responsible for exterior packaging and confirmation of shipping information for each courier service. All UKG print team members will work collectively to complete weekly task, not limited to, but including, inventory, preventative maintenance, tracking operational daily stats, and other functions. This is a permanent part-time opportunity that requires reporting to the print shop every Tuesday and Wednesday Must be organized, proactive and independent to meet all required time frames and commitments Expected to work overtime as required during any calendar quarter-end and year-end job assignments Must be self-motivated and able to work in a team environment - communication and ethics are key Microsoft Office applications such as Word and Excel experience Experience using FedEx and UPS shipment manager applications preferred Must be able to stand, walk, twist, and/or bend throughout duration of shift and lift up to 40lbs Must also be able to work in a production environment Knowledge of HP and Xerox Printers is a plus High school diploma or equivalent Must be organized, proactive and independent to meet all required time frames and commitments Expected to work overtime as required during any calendar quarter-end and year-end job assignments Must be self-motivated and able to work in a team environment - communication and ethics are key Microsoft Office applications such as Word and Excel experience Experience using FedEx and UPS shipment manager applications preferred Must be able to stand, walk, twist, and/or bend throughout duration of shift and lift up to 40lbs Must also be able to work in a production environment Knowledge of HP and Xerox Printers is a plus High school diploma or equivalent