UKG

Compensation

Full Description

Team Leadership: Lead and mentor a team of product managers and analysts, providing feedback, guidance and technical/analytical support as needed. Team Development: Develop training plans to enhance the team's technical and professional skills. Foster a positive and collaborative team environment. Requirements Analysis: Ensure the quality of the team's requirements elicitation and user story documentation. Ensure that the desired business outcomes and measurable value (KPIs) are understood. Drive decisions when there may be conflicting requirements. Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes. Solution Design: Provide oversight for team members in the design of new/enhanced solutions by leveraging your understanding of current technology solutions and business requirements. Ensure designs are technically sound, deliver business value and meet desired outcomes. Software Development: Provide oversight for team members in the build, test, and deployment of systems solutions that meet UKG requirements, leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability. Technical Strategic Leadership: Collaborate with peers to drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Collaborate regularly with technical leads to ensure high standards of quality. Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Ensure delivery of desired business outcomes. Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Be confident presenting complex information to senior leaders. Service Health and Quality: Act as the escalation point for production issues, ensuring timely resolution and thorough root cause analysis. Manage vendor relationships. Drive the implementation of measures to prevent future recurrences. Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Hold team members accountable for adopting and adherence to evolving work delivery processes. Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI) Bachelor's degree in computer Science, Business Administration, Engineering, or equivalent practical experience. 8+ years of business systems analysis or professional software development experience 5+ years of global Gainsight and CRM experience, including understanding of several of the following Customer Success and Renewals processes: subscription management, customer success management, renewals, amendments. 5+ years in a people management position with demonstrated success in team development Expert understanding of Gainsight capabilities, tools, and best practices, as well as production support and maintenance. Experience in agile development practices Proven track record of delivering complex software projects on time and within budget. Understanding of cloud technologies and DevOps principles. End to End experience with vendor products, system integration, and data migration projects. Strong organizational and problem-solving skills, eagerness to learn and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Ability to influence and manage changing priorities and address issues quickly and professionally Experience with any of the following systems: Salesforce, DocuSign, Qualtrics, Experience with foundational data, such as Accounts and Contacts Gainsight or similar CS tools certification Familiarity with ServiceNow or a similar ITSM tool Familiarity with CI/CD pipelines and test automation tools. Commitment to continuous learning and professional development