UKG

Compensation

Full Description

Define, manage, and continuously evolve the ESE service portfolio in alignment with CIO and enterprise strategy. Establish governance, measurement, and prioritization frameworks to maximize impact and transparency across the portfolio. Ensure services deliver clear business value, are easy to adopt, and reflect UKG's people-first ethos. Anticipate emerging needs and introduce innovative, scalable service models. Champion human-centered design across the ESE portfolio, embedding empathy, simplicity, and accessibility into every touchpoint. Lead research, journey mapping, and service design to remove friction and enhance employee experiences. Partner across IT, HR, and business units to design services that feel connected and intuitive. Build, mentor, and inspire a UX team that drives measurable impact in adoption, satisfaction, and engagement. Communications & Engagement Lead ESE's communications strategy, ensuring services are clearly understood and consistently messaged across the enterprise. Create compelling narratives that highlight service value, adoption, and impact. Partner with Corporate Comms, Change Management and other functions to amplify ESE's role in enabling UKG's purpose and culture through its solutions. Develop change communication strategies that bring employees along the journey and reinforce trust in IT. Serve as a trusted advisor to the CIO and ESE leadership, providing thought leadership on portfolio investments, design, and storytelling. Build strong partnerships across Product, Technology, Customer Experience, and HR. Foster a culture of innovation, inclusivity, and continuous improvement, consistent with UKG values. 12+ years of progressive leadership in service portfolio management, UX, or strategic communications, ideally within global enterprises or technology-driven organizations. Proven ability to design and manage complex service portfolios that deliver measurable value and impact. Deep expertise in design thinking, service design, and employee journey transformation. Bachelor's degree required Exceptional communication and storytelling skills with executive presence. Strong ability to influence and align diverse stakeholders across functions. Key Attributes: People-First Leader - passionate about creating services and experiences that empower UKrewers. Connector - skilled at bridging technology, business, and experience. Simplifier - able to cut through complexity to design services that are intuitive and clear. Trusted Advisor - inspires confidence through clarity, collaboration, and outcomes. Innovator - future-focused and committed to evolving how ESE delivers enterprise experiences.