St. Luke's University Health Network

Engage with patients during weekend shifts to provide support, coordinate care access, manage inquiries, and document interactions. | At least 2 years of experience in patient engagement or healthcare support, strong communication skills, proficiency with EHR systems, and ability to work weekends. | Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider known for its commitment to delivering exceptional patient care across multiple locations. With a focus on innovation and compassion, St. Luke's fosters a supportive environment where employees are valued as the most important asset in achieving the organization's mission. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a crucial role in ensuring patients receive timely and compassionate support during weekend hours. Your efforts will help facilitate access to care, improve patient satisfaction, and support the overall mission of St. Luke's. What You'll Do: - You will engage with patients to understand their needs and provide appropriate guidance and support. - You will coordinate with clinical and administrative teams to facilitate patient access to care services. - You will manage patient inquiries and resolve issues efficiently during weekend shifts. - You will document patient interactions accurately in the system to maintain up-to-date records. - You will assist in scheduling appointments and follow-up care as needed. - You will contribute to continuous improvement initiatives by providing feedback on patient engagement processes. - You will maintain confidentiality and adhere to all healthcare regulations and organizational policies. What You Bring: - Minimum of 2 years experience in patient engagement, customer service, or healthcare support roles. - Strong communication and interpersonal skills to effectively interact with diverse patient populations. - Ability to work independently and as part of a team during weekend shifts. - Proficiency with electronic health records (EHR) systems and basic computer skills. - Compassionate and patient-centered approach to care. Bonus Points If You Have: - Experience working in a healthcare access center or call center environment. - Knowledge of healthcare regulations such as HIPAA. - Bilingual abilities to support diverse patient communities. - Certification in patient navigation or related healthcare fields. What We Offer: - We offer competitive weekend shift pay and opportunities for professional growth. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer a supportive and inclusive work environment that values employee contributions. - We offer access to ongoing training and development programs. - We offer employee wellness programs and resources to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our online application portal at StLukesHealth.org/careers. We look forward to welcoming you to our dedicated team!

Engage with patients to coordinate care and support weekend access center operations ensuring patient satisfaction and continuity of care. | Minimum 2 years experience in patient engagement or healthcare coordination with strong communication skills and proficiency in EHR systems. | Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care across multiple locations. With a focus on innovation, compassion, and community health, St. Luke's fosters a supportive environment where employees thrive and patients receive the highest quality care. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients have seamless access to healthcare services during weekend hours. Your purpose is to engage with patients, coordinate care, and support the network’s mission of excellence in patient satisfaction and health outcomes. What You'll Do: - You will engage with patients to understand their healthcare needs and provide timely assistance. - You will coordinate appointments and follow-up care to ensure continuity of services. - You will collaborate with clinical and administrative teams to facilitate patient access. - You will document patient interactions accurately in the health network’s systems. - You will address patient concerns and escalate issues as necessary to appropriate departments. - You will support weekend operations by maintaining efficient workflow and communication. - You will contribute to quality improvement initiatives focused on patient engagement. What You Bring: - You bring at least 2 years of experience in patient engagement, healthcare coordination, or a related field. - You have strong communication and interpersonal skills to effectively interact with diverse patient populations. - You possess proficiency with electronic health records (EHR) and scheduling software. - You demonstrate problem-solving abilities and attention to detail in a fast-paced environment. - You have a compassionate approach and commitment to patient-centered care. Bonus Points If You Have: - Experience working in a hospital or health network access center. - Knowledge of healthcare regulations and patient privacy standards (HIPAA). - Bilingual skills to support diverse communities. - Certification in patient navigation or healthcare coordination. What We Offer: - We offer competitive weekend shift compensation and opportunities for professional growth. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer a supportive team environment with ongoing training and development. - We offer employee wellness programs and access to network resources. - We offer a chance to make a meaningful impact on patient care and community health. Ready to Apply? Please submit your resume and cover letter through the St. Luke's University Health Network careers portal. We look forward to welcoming you to our dedicated team committed to excellence in patient care.

Engage with patients during weekend hours to provide support, coordinate care, manage inquiries, and document interactions to enhance patient experience. | Minimum 2 years experience in patient engagement or healthcare support, strong communication skills, proficiency with EHR systems, and ability to work independently on weekends. | Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care across multiple locations. With a focus on innovation, compassion, and community health, St. Luke's prides itself on fostering a supportive environment for both patients and employees. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients receive timely and compassionate support during weekend hours. Your efforts will help facilitate access to care and enhance the overall patient experience. What You'll Do: - You will engage with patients to understand their needs and provide appropriate guidance and support. - You will coordinate with healthcare providers and internal teams to schedule appointments and follow-ups. - You will manage patient inquiries and resolve concerns efficiently and empathetically. - You will document patient interactions accurately in the system to maintain up-to-date records. - You will assist in triaging patient calls to ensure urgent cases receive immediate attention. - You will contribute to continuous improvement initiatives to enhance patient engagement processes. - You will maintain confidentiality and adhere to healthcare regulations and policies. What You Bring: - Minimum of 2 years experience in patient engagement, customer service, or healthcare support roles. - Strong communication and interpersonal skills to effectively interact with diverse patient populations. - Proficiency with electronic health records (EHR) systems and basic computer applications. - Ability to work independently during weekend shifts with a high level of reliability. - Compassionate and patient-centered approach to care. Bonus Points If You Have: - Experience working in a healthcare call center or access center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual abilities to support non-English speaking patients. - Certification in patient navigation or related healthcare fields. What We Offer: - We offer competitive compensation and weekend shift differentials. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and resources. Ready to Apply? Please submit your application through the St. Luke's University Health Network careers portal. We look forward to welcoming you to our dedicated team committed to excellence in patient care.

Engage with patients during weekend hours to provide support, coordinate care, manage inquiries, and document interactions to enhance patient experience. | At least 2 years of experience in patient engagement or healthcare support, strong communication skills, proficiency with EHR systems, and a compassionate approach to patient care. | Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care across multiple locations. With a focus on innovation, compassion, and community health, St. Luke's prides itself on fostering a supportive environment for both patients and employees. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients receive timely and compassionate support during weekend hours. Your efforts will help facilitate access to care and enhance the overall patient experience. What You'll Do: - You will engage with patients to understand their needs and provide appropriate guidance and support. - You will coordinate with healthcare providers and departments to schedule appointments and follow-ups. - You will manage patient inquiries and resolve concerns efficiently and empathetically. - You will document patient interactions accurately in the system to maintain up-to-date records. - You will assist in triaging patient calls to ensure urgent needs are prioritized. - You will collaborate with team members to improve patient engagement processes. - You will maintain confidentiality and adhere to healthcare regulations and policies. What You Bring: - Minimum of 2 years experience in patient engagement, customer service, or healthcare support roles. - Strong communication and interpersonal skills to effectively interact with diverse patient populations. - Ability to multitask and manage time efficiently in a fast-paced environment. - Proficiency with electronic health records (EHR) systems and basic computer skills. - Compassionate and patient-centered approach to care. Bonus Points If You Have: - Experience working in a healthcare call center or access center. - Knowledge of healthcare terminology and insurance processes. - Bilingual abilities to support non-English speaking patients. - Certification in patient navigation or related healthcare fields. What We Offer: - We offer competitive weekend shift pay and opportunities for professional development. - We offer a supportive team environment that values collaboration and growth. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer employee wellness programs and access to mental health resources. - We offer opportunities to make a meaningful impact on patient care and community health. Ready to Apply? Please submit your application through the St. Luke's University Health Network careers portal with your updated resume and cover letter outlining your qualifications and interest in the role.

Engage with patients to facilitate access to care during weekend hours, coordinate scheduling, provide empathetic communication, document interactions, and support weekend operations. | At least 2 years of experience in patient engagement or healthcare coordination, strong communication skills, proficiency with EHR and scheduling software, and ability to work independently on weekends. | Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care across multiple locations. With a focus on innovation, compassion, and community health, St. Luke's prides itself on fostering a supportive environment for both patients and employees. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients receive timely and compassionate support during weekend hours. Your efforts will help facilitate access to care, improve patient satisfaction, and support the overall mission of St. Luke's. What You'll Do: - You will engage with patients to understand their needs and guide them through the care access process. - You will coordinate with clinical and administrative teams to schedule appointments and follow-ups. - You will provide clear and empathetic communication to patients regarding their care options. - You will document patient interactions accurately in the health network’s systems. - You will assist in resolving patient concerns and escalating issues when necessary. - You will support weekend operations by maintaining efficient workflow and collaboration. - You will contribute to continuous improvement initiatives aimed at enhancing patient engagement. What You Bring: - You bring at least 2 years of experience in patient engagement, healthcare coordination, or a related field. - You have strong communication and interpersonal skills to effectively interact with diverse patient populations. - You possess proficiency with electronic health records (EHR) and scheduling software. - You demonstrate problem-solving abilities and attention to detail in a fast-paced environment. - You have the ability to work independently during weekend shifts with minimal supervision. Bonus Points If You Have: - Experience working in a hospital or healthcare network setting. - Knowledge of healthcare regulations and patient privacy standards (HIPAA). - Bilingual skills to support non-English speaking patients. - Certification in patient navigation or healthcare coordination. What We Offer: - We offer competitive weekend shift pay and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within the health network. - We offer a supportive and inclusive work environment that values employee contributions. - We offer access to wellness programs and employee assistance resources. - We offer flexible scheduling to accommodate work-life balance. Ready to Apply? Submit your application through the St. Luke's University Health Network careers portal with your resume and cover letter outlining your qualifications and interest in the Weekend Patient Engagement Partner role.

Engage with patients to facilitate access to care, coordinate appointments, provide information, document interactions, resolve concerns, and support weekend operations. | Minimum 2 years experience in patient engagement or healthcare coordination, strong communication skills, proficiency with EHR and scheduling software, ability to work weekends, detail-oriented and team player. | Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care through innovation, compassion, and teamwork. With a network of hospitals and outpatient centers, St. Luke's is dedicated to improving the health and well-being of the communities it serves. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients receive timely and compassionate support during their healthcare journey. Your focus will be on enhancing patient experience by facilitating access to care and providing clear communication. What You'll Do: - You will engage with patients to understand their needs and guide them through the healthcare access process. - You will coordinate with clinical and administrative teams to schedule appointments and follow-ups. - You will provide accurate information about services, resources, and care options available. - You will document patient interactions and maintain up-to-date records in the system. - You will assist in resolving patient concerns and escalating issues when necessary. - You will support weekend operations to ensure continuous patient access and engagement. - You will contribute to process improvements to enhance patient satisfaction and operational efficiency. What You Bring: - Minimum of 2 years experience in patient engagement, healthcare coordination, or related roles. - Strong communication and interpersonal skills to effectively interact with diverse patient populations. - Proficiency with electronic health records (EHR) and scheduling software. - Ability to work independently and as part of a multidisciplinary team during weekend shifts. - Detail-oriented with excellent organizational and problem-solving abilities. Bonus Points If You Have: - Experience working in a hospital or healthcare network environment. - Knowledge of healthcare regulations and patient privacy standards (HIPAA). - Bilingual skills to support diverse patient communities. - Certification in patient navigation or healthcare coordination. What We Offer: - We offer competitive compensation and weekend shift differentials. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment focused on employee well-being. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dedicated team at St. Luke's University Health Network, please submit your application through our careers portal or contact our HR department for more information.

Provide clinical triage support via phone, assess patient symptoms using protocols, document interactions, and coordinate care or referrals. | Active RN license in PA or NJ, minimum 2 years clinical experience, strong communication and problem-solving skills, and ability to complete onsite training. | St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller's symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice.We are exclusively considering applications from candidates residing in Pennsylvania and New Jersey, particularly those in close proximity to St. Luke's University Health Network locations. Candidate must be available for approximately 3-6 weeks of onsite training in Allentown, PA upon hire. JOB DUTIES AND RESPONSIBILITIES: • Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. • Verifies patient demographic information and accurately enters the updated information into electronic health record. • Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. • Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. • Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. • Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. • Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. • Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. • Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. • Other duties as assigned. EDUCATION: Graduate of an accredited nursing program.Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: • Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. • Strong communication skills • Focused on compliance • Demonstrates continuous growth • Quality-driven • Service-oriented • Excels at time management • Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name andcurrent home address. Be sure toincludeemployment history forthe past seven (7) years, including your present employer. Additionally, you areencouraged to upload a current resume, including all work history, education, and/or certifications andlicenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.