St. Luke's University Health Network

Compensation

Full Description

Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider known for its commitment to delivering exceptional patient care across multiple locations. With a focus on innovation and compassion, St. Luke's fosters a supportive environment where employees are valued as the most important asset in achieving the organization's mission. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a crucial role in ensuring patients receive timely and compassionate support during weekend hours. Your efforts will help facilitate access to care, improve patient satisfaction, and support the overall mission of St. Luke's. What You'll Do: - You will engage with patients to understand their needs and provide appropriate guidance and support. - You will coordinate with clinical and administrative teams to facilitate patient access to care services. - You will manage patient inquiries and resolve issues efficiently during weekend shifts. - You will document patient interactions accurately in the system to maintain up-to-date records. - You will assist in scheduling appointments and follow-up care as needed. - You will contribute to continuous improvement initiatives by providing feedback on patient engagement processes. - You will maintain confidentiality and adhere to all healthcare regulations and organizational policies. What You Bring: - Minimum of 2 years experience in patient engagement, customer service, or healthcare support roles. - Strong communication and interpersonal skills to effectively interact with diverse patient populations. - Ability to work independently and as part of a team during weekend shifts. - Proficiency with electronic health records (EHR) systems and basic computer skills. - Compassionate and patient-centered approach to care. Bonus Points If You Have: - Experience working in a healthcare access center or call center environment. - Knowledge of healthcare regulations such as HIPAA. - Bilingual abilities to support diverse patient communities. - Certification in patient navigation or related healthcare fields. What We Offer: - We offer competitive weekend shift pay and opportunities for professional growth. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer a supportive and inclusive work environment that values employee contributions. - We offer access to ongoing training and development programs. - We offer employee wellness programs and resources to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our online application portal at StLukesHealth.org/careers. We look forward to welcoming you to our dedicated team!