St. Luke's University Health Network

Compensation

Full Description

Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care across multiple locations. With a focus on innovation, compassion, and community health, St. Luke's prides itself on fostering a supportive environment for both patients and employees. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients receive timely and compassionate support during weekend hours. Your efforts will help facilitate access to care, improve patient satisfaction, and support the overall mission of St. Luke's. What You'll Do: - You will engage with patients to understand their needs and guide them through the care access process. - You will coordinate with clinical and administrative teams to schedule appointments and follow-ups. - You will provide clear and empathetic communication to patients regarding their care options. - You will document patient interactions accurately in the health network’s systems. - You will assist in resolving patient concerns and escalating issues when necessary. - You will support weekend operations by maintaining efficient workflow and collaboration. - You will contribute to continuous improvement initiatives aimed at enhancing patient engagement. What You Bring: - You bring at least 2 years of experience in patient engagement, healthcare coordination, or a related field. - You have strong communication and interpersonal skills to effectively interact with diverse patient populations. - You possess proficiency with electronic health records (EHR) and scheduling software. - You demonstrate problem-solving abilities and attention to detail in a fast-paced environment. - You have the ability to work independently during weekend shifts with minimal supervision. Bonus Points If You Have: - Experience working in a hospital or healthcare network setting. - Knowledge of healthcare regulations and patient privacy standards (HIPAA). - Bilingual skills to support non-English speaking patients. - Certification in patient navigation or healthcare coordination. What We Offer: - We offer competitive weekend shift pay and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within the health network. - We offer a supportive and inclusive work environment that values employee contributions. - We offer access to wellness programs and employee assistance resources. - We offer flexible scheduling to accommodate work-life balance. Ready to Apply? Submit your application through the St. Luke's University Health Network careers portal with your resume and cover letter outlining your qualifications and interest in the Weekend Patient Engagement Partner role.