St. Luke's University Health Network

Compensation

Full Description

Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care across multiple locations. With a focus on innovation, compassion, and community health, St. Luke's prides itself on fostering a supportive environment for both patients and employees. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients receive timely and compassionate support during weekend hours. Your efforts will help facilitate access to care and enhance the overall patient experience. What You'll Do: - You will engage with patients to understand their needs and provide appropriate guidance and support. - You will coordinate with healthcare providers and internal teams to schedule appointments and follow-ups. - You will manage patient inquiries and resolve concerns efficiently and empathetically. - You will document patient interactions accurately in the system to maintain up-to-date records. - You will assist in triaging patient calls to ensure urgent cases receive immediate attention. - You will contribute to continuous improvement initiatives to enhance patient engagement processes. - You will maintain confidentiality and adhere to healthcare regulations and policies. What You Bring: - Minimum of 2 years experience in patient engagement, customer service, or healthcare support roles. - Strong communication and interpersonal skills to effectively interact with diverse patient populations. - Proficiency with electronic health records (EHR) systems and basic computer applications. - Ability to work independently during weekend shifts with a high level of reliability. - Compassionate and patient-centered approach to care. Bonus Points If You Have: - Experience working in a healthcare call center or access center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual abilities to support non-English speaking patients. - Certification in patient navigation or related healthcare fields. What We Offer: - We offer competitive compensation and weekend shift differentials. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and resources. Ready to Apply? Please submit your application through the St. Luke's University Health Network careers portal. We look forward to welcoming you to our dedicated team committed to excellence in patient care.