St. Luke's University Health Network

Compensation

Full Description

Job Title: Weekend Patient Engagement Partner - Connect to Care - Access Center Company Overview: St. Luke's University Health Network is a leading healthcare provider committed to delivering exceptional patient care through innovation, compassion, and teamwork. With a network of hospitals and outpatient centers, St. Luke's is dedicated to improving the health and well-being of the communities it serves. Role Overview: As a Weekend Patient Engagement Partner in the Connect to Care Access Center, you will play a vital role in ensuring patients receive timely and compassionate support during their healthcare journey. Your focus will be on enhancing patient experience by facilitating access to care and providing clear communication. What You'll Do: - You will engage with patients to understand their needs and guide them through the healthcare access process. - You will coordinate with clinical and administrative teams to schedule appointments and follow-ups. - You will provide accurate information about services, resources, and care options available. - You will document patient interactions and maintain up-to-date records in the system. - You will assist in resolving patient concerns and escalating issues when necessary. - You will support weekend operations to ensure continuous patient access and engagement. - You will contribute to process improvements to enhance patient satisfaction and operational efficiency. What You Bring: - Minimum of 2 years experience in patient engagement, healthcare coordination, or related roles. - Strong communication and interpersonal skills to effectively interact with diverse patient populations. - Proficiency with electronic health records (EHR) and scheduling software. - Ability to work independently and as part of a multidisciplinary team during weekend shifts. - Detail-oriented with excellent organizational and problem-solving abilities. Bonus Points If You Have: - Experience working in a hospital or healthcare network environment. - Knowledge of healthcare regulations and patient privacy standards (HIPAA). - Bilingual skills to support diverse patient communities. - Certification in patient navigation or healthcare coordination. What We Offer: - We offer competitive compensation and weekend shift differentials. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment focused on employee well-being. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dedicated team at St. Luke's University Health Network, please submit your application through our careers portal or contact our HR department for more information.