Prodware Solutions

Handle inbound customer inquiries, resolve insurance-related issues, document interactions, collaborate with teams, and meet performance goals in a remote setting. | At least 2 years of customer service experience, strong communication skills, CRM proficiency, and ability to work remotely. | Job Title: Customer Service Representative (CSR) - 100% Remote Company Overview: Prodware Solutions is a leading consulting firm specializing in delivering innovative technology and business solutions to clients across various industries. We pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to grow and succeed. Role Overview: We are seeking a dedicated Customer Service Representative (CSR) to join our team on a 6-month contract basis, supporting an insurance client. This fully remote role is ideal for someone who excels in communication and problem-solving, providing exceptional service to customers. What You'll Do: - You will handle inbound customer inquiries with professionalism and efficiency. - You will resolve customer issues related to insurance policies and claims. - You will document customer interactions accurately in the CRM system. - You will collaborate with internal teams to ensure timely resolution of customer concerns. - You will maintain up-to-date knowledge of insurance products and company policies. - You will meet or exceed performance metrics and customer satisfaction goals. - You will manage multiple tasks while maintaining attention to detail. - You will work flexible shifts between 8 AM - 5 PM EST or 10 AM - 7 PM EST. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the insurance industry. - Strong verbal and written communication skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment. - Excellent problem-solving and multitasking abilities. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working with insurance claims and policy management. - Familiarity with W2 employment and contract roles. - Previous remote work experience. - Bilingual skills are an advantage. What We Offer: - We offer a competitive hourly rate of $18 on a W2 basis. - We offer a fully remote work environment for work-life balance. - We offer flexible shift options to accommodate your schedule. - We offer opportunities for professional development and growth. - We offer a supportive team culture focused on collaboration. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@prodwaresolutions.com. We look forward to hearing from you!

Handle inbound customer inquiries, provide accurate information, resolve issues, document interactions, collaborate with teams, manage multiple requests, adhere to policies, and participate in training. | Minimum 2 years customer service experience, strong communication skills, CRM proficiency, ability to work remotely, problem-solving skills, and shift availability. | Job Title: Customer Service Representative (CSR) - 100% Remote Company Overview: Prodware Solutions is a leading consulting firm specializing in delivering innovative technology and customer service solutions to clients across various industries. We pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to grow and succeed. Role Overview: We are seeking a dedicated Customer Service Representative (CSR) to join our team on a 6-month contract basis, supporting an insurance client. This fully remote role is ideal for someone who excels in communication and problem-solving, providing exceptional service to customers while working within a dynamic team. What You'll Do: - You will handle inbound customer inquiries related to insurance policies and services. - You will provide accurate information and resolve customer issues efficiently. - You will document customer interactions and maintain detailed records. - You will collaborate with internal teams to ensure customer satisfaction. - You will manage multiple customer requests while maintaining professionalism. - You will adhere to company policies and compliance standards. - You will participate in training sessions to stay updated on product knowledge. - You will contribute to continuous improvement initiatives within the customer service department. What You Bring: - Minimum of 2 years experience in customer service, preferably in the insurance industry. - Strong verbal and written communication skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment. - Excellent problem-solving and multitasking abilities. - Availability to work shifts from 8-5 EST or 10-7 EST. Bonus Points If You Have: - Experience working with insurance products and terminology. - Previous remote work experience. - Familiarity with compliance and regulatory requirements in insurance. - Bilingual skills are a plus. What We Offer: - We offer a competitive hourly rate of $18 on a W2 basis. - We offer a fully remote work environment for flexibility and work-life balance. - We offer opportunities for professional development and training. - We offer a supportive team culture focused on collaboration. - We offer a structured 6-month contract with potential for extension. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@prodwaresolutions.com. We look forward to hearing from you!

Handle inbound customer inquiries, provide accurate information, resolve issues, document interactions, collaborate with teams, and manage shift schedules. | 1-2 years of customer service experience, strong communication skills, proficiency with CRM software, and ability to work independently remotely. | Job Title: Customer Service Representative (CSR) - 100% Remote Company Overview: Prodware Solutions is a leading consulting firm specializing in delivering innovative technology and customer service solutions to clients across various industries. We pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to excel and grow professionally. Role Overview: As a Customer Service Representative (CSR) working remotely with one of our key insurance clients, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This 6-month contract position offers a unique opportunity to develop your customer service skills while working in a dynamic and supportive setting. What You'll Do: - You will handle inbound customer inquiries related to insurance policies and services. - You will provide accurate information and resolve customer issues promptly. - You will document customer interactions and maintain detailed records. - You will collaborate with internal teams to escalate and resolve complex cases. - You will adhere to company policies and compliance standards. - You will manage your schedule effectively to cover shifts from 8 AM to 5 PM EST or 10 AM to 7 PM EST. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in the insurance industry. - You have excellent communication skills, both verbal and written. - You are proficient with basic computer applications and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with insurance products and terminology. - Bilingual skills or additional language proficiency. - Previous experience with consulting firms or contract positions. What We Offer: - We offer a fully remote work environment for flexibility and work-life balance. - We offer competitive hourly compensation at $18/hr on a W2 basis. - We offer a supportive team culture with opportunities for professional development. - We offer structured shift schedules to accommodate your availability. - We offer the chance to gain valuable experience with a reputable insurance client. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to our recruitment team at careers@prodware.com. We look forward to hearing from you!

Provide timely and accurate customer support for insurance-related inquiries in a fully remote environment. | 1-2 years of customer service experience, strong communication skills, proficiency with computer applications, and ability to work independently remotely. | Job Title: Customer Service Representative (CSR) - 100% Remote Company Overview: Prodware Solutions is a leading consulting firm specializing in delivering innovative technology and customer service solutions to clients across various industries. We pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to grow and succeed. Role Overview: As a Customer Service Representative (CSR) working with one of our key insurance clients, you will play a vital role in ensuring customer satisfaction by providing timely and accurate support. This 6-month contract position offers a fully remote work environment, allowing you to contribute effectively from anywhere. What You'll Do: - You will handle inbound customer inquiries related to insurance policies and claims. - You will provide clear and accurate information to customers, resolving issues efficiently. - You will document customer interactions and maintain detailed records in the system. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will adhere to company policies and compliance standards while managing customer data. - You will manage your schedule effectively to cover assigned shifts from 8 AM to 5 PM EST or 10 AM to 7 PM EST. - You will contribute to continuous improvement initiatives by providing feedback on customer service processes. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in the insurance industry. - You possess excellent communication skills, both verbal and written. - You are proficient with basic computer applications and customer management systems. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working independently in a remote setting. Bonus Points If You Have: - Experience working with insurance products and terminology. - Familiarity with CRM software and ticketing systems. - Previous experience in a consulting or contract role. - Bilingual skills or additional language proficiency. What We Offer: - We offer a competitive hourly rate of $18 on a W2 basis. - We offer a fully remote work opportunity with flexible shift options. - We offer a supportive team environment with ongoing training and development. - We offer the chance to gain valuable experience in the insurance and consulting sectors. - We offer clear communication and prompt feedback throughout the contract duration. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@prodwaresolutions.com. We look forward to hearing from you!

Provide exceptional customer service to insurance clients remotely, handling inquiries, resolving issues, and maintaining accurate records. | At least 2 years of customer service experience, preferably in insurance, strong communication skills, proficiency with CRM software, and ability to work remotely. | Job Title: Customer Service Representative (CSR) - 100% Remote Company Overview: Prodware Solutions is a leading consulting firm specializing in delivering innovative technology and business solutions to clients across various industries. We pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to grow and succeed. Role Overview: We are seeking a dedicated Customer Service Representative (CSR) to join our team on a 6-month contract basis supporting an insurance client. This fully remote role is ideal for someone who excels in communication and problem-solving, providing exceptional service to customers while working within a dynamic consulting environment. What You'll Do: - You will handle inbound customer inquiries related to insurance policies and services with professionalism and accuracy. - You will resolve customer issues promptly, ensuring a positive experience and maintaining client satisfaction. - You will document customer interactions and update records in the company’s CRM system. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will adhere to company policies and compliance standards throughout all customer interactions. - You will manage your schedule effectively to cover shifts from 8 AM to 5 PM EST or 10 AM to 7 PM EST. - You will participate in training sessions to stay updated on product knowledge and customer service best practices. What You Bring: - Minimum of 2 years of experience in a customer service role, preferably within the insurance industry. - Strong verbal and written communication skills with a customer-focused attitude. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work independently in a remote setting while managing time efficiently. - High school diploma or equivalent; additional certifications in customer service are a plus. Bonus Points If You Have: - Experience working in a consulting or contract-based environment. - Knowledge of insurance products and terminology. - Bilingual abilities or additional language skills. - Familiarity with W2 employment and remote work best practices. What We Offer: - We offer a fully remote work environment providing flexibility and work-life balance. - We offer competitive hourly compensation at $18/hr on a W2 basis. - We offer opportunities for professional development and training. - We offer a supportive team culture that values collaboration and growth. - We offer clear communication and structured scheduling to support your success. Ready to Apply? If you are interested in this exciting remote opportunity, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@prodwaresolutions.com. We look forward to hearing from you!

Handle inbound customer inquiries about life insurance policies, assist with claims and billing, maintain records, and ensure customer satisfaction. | High school diploma, customer service experience preferably in insurance or finance, knowledge of life insurance products, strong communication, multitasking, and proficiency with Microsoft Office and CRM. | Job Title: Customer Service Representative Duration: 12+Months Location: 100% Remote Rate - $18/hr W2(without benefits)Job Summary:We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our Life Insurance team. The CSR will be responsible for handling client inquiries, assisting with policy information, resolving issues, and providing an exceptional customer experience. The ideal candidate will have strong communication skills, attention to detail, and a solid understanding of life insurance products and services.Key Responsibilities: • Respond to inbound customer calls, emails, and chat inquiries related to life insurance policies, claims, billing, and coverage details. • Provide accurate information on policy features, premium payments, beneficiaries, and coverage options. • Assist customers with policy changes, renewals, cancellations, and reinstatements. • Guide clients through the claims process, ensuring proper documentation and timely follow-up. • Maintain compliance with company policies, state, and federal insurance regulations. • Accurately update and maintain customer records in CRM and policy management systems. • Identify customer needs and recommend additional products or services that align with their financial goals. • Escalate complex issues to supervisors or specialized departments while ensuring seamless resolution. • Ensure customer satisfaction by resolving complaints promptly and effectively. • Collaborate with underwriters, agents, and internal teams to support policyholders. Qualifications: • High school diploma or equivalent required; Associate s or Bachelor s degree preferred. • Previous experience in customer service, preferably within the insurance or financial services industry. • Basic knowledge of life insurance products, terminology, and regulations. • Strong verbal and written communication skills. • Ability to manage multiple tasks, prioritize workload, and meet deadlines. • Proficiency in Microsoft Office Suite and CRM systems. • Excellent problem-solving and conflict-resolution skills. Key Skills: • Customer relationship management • Knowledge of life insurance policies • Active listening and empathy • Attention to detail and accuracy • Problem-solving and conflict resolution • Team collaboration

Serve as a strategic advisor to senior banking executives, drive account growth, lead multi-tower solution discussions, orchestrate cross-functional teams, and shape client strategies in financial services. | 8-10 years in banking or financial services client leadership, Big 4 consulting experience, deep knowledge of banking operations, risk, compliance, and digital transformation, plus strong communication and stakeholder management skills. | Job Title: VP Client Partner Location: 100% Remote - San Francisco, CA Duration: Fulltime Permanent Hire Job Description: Key Responsibilities • Serve as the strategic advisor and trusted partner to senior executives (CIO, CFO, COO, CRO) at top U.S. banks. • Drive account growth, identify white-space opportunities, and lead multi-tower solution conversations across AI, analytics, data, and operations. • Lead business transformation discussions, translating banking challenges into data-driven, tech-enabled solutions. • Orchestrate cross-functional teams including solution architects, domain experts, delivery leads, and innovation teams to deliver high-impact outcomes. • Maintain deep understanding of evolving banking trends—digital banking, FedNow, GenAI, operational risk, ESG, and compliance—and proactively shape client strategies. • Champion CXO-level engagement, design roadmaps, and support thought leadership initiatives within the Financial Services vertical. Qualifications • 8–10 years of experience in banking or financial services, preferably in client-facing leadership roles. • Prior or recent experience at a Big 4 consulting firm (e.g., Deloitte, EY, PwC, KPMG) or equivalent. • Strong exposure to U.S. banking operations, risk, and compliance, with a grasp of regulatory and digital transformation priorities. • Ability to bridge technology and business strategy, ideally with experience in cloud, core banking platforms, intelligent automation, or AI/ML. • Proven track record in building and growing strategic relationships and managing large transformation programs. • Strong communication, influencing, and stakeholder management skills, with a consultative selling approach. • Bachelor's degree in Business, Finance, Technology, or related field; MBA preferred.