Brown & Brown Insurance

You would maintain enrollment and waiver system configurations, ensure accurate processes, support implementation initiatives, and help resolve operational escalations. | The role seeks 3–5 years in operations, benefits administration, or healthcare, Microsoft Office proficiency, configuration-based systems experience, analytical skills, and a preferred bachelor’s degree. | Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Client Operations Enrollment & Waiver Analyst for our Grapevine, TX office. This position is responsible for ensuring all functions related to process setup, optimization, and operational support within school waiver and enrollment systems. The role serves as a key operational resource for system configuration, implementation support, escalation management, process validation, compliance review, and continuous improvement initiatives. How You Will Contribute: · Manage waiver and enrollment setup processes while ensuring accuracy, quality, and compliance with operational standards. · Ensure best practices and configuration standards are consistently applied across all schools and clients. · Lead or support implementation of strategic initiatives, including client transitions, new products, system enhancements, and feature releases. · Collaborate with cross-functional teams to identify process improvements and implement sustainable solutions. · Participate in system testing and validation for new tools, workflows, and enhancements. · Develop validation checks and quality-control processes for enrollment and waiver configurations. · Provide training, documentation, and knowledge-sharing support to service and operations teams. · Resolve complex operational requests and escalations within enrollment and waiver workflows. · Support operations teams with advanced service requests involving enrollments, waivers, refunds, payments, compliance updates, and student record changes. Licenses & Certifications: · Bachelor's Degree preferred. · Experience in operational reporting and process accuracy analysis preferred. · Student healthcare industry experience preferred. · Strong written and verbal communication skills. · Strong analytical and problem-solving capabilities. · Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Skills & Experience to be Successful: · Experience working with configuration-based systems and workflow platforms · Ability to troubleshoot data, configuration, and process issues · Advanced Excel skills including data validation, pivot tables, and reporting · Experience testing system enhancements and documenting results · Ability to analyze operational data and identify process improvement opportunities · 3-5 years of operations, enrollment, benefits administration, healthcare, insurance, or client implementation experience · Experience supporting configuration-driven platforms · Experience managing large data sets and operational reporting · Healthcare, insurance, benefits administration, student health, or SaaS operations experience preferred Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Establish operational readiness and repeatable support structures while integrating and managing AI and emerging technology services throughout their lifecycle. | Requires a bachelor's degree and 10+ years in enterprise platform engineering, systems integration, or technical program delivery, including enterprise cloud or SaaS operations and cross-functional coordination. | Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown and Brown is seeking and AI & Innovation Operations Lead to join our growing team! The ECP AI & Innovation Operations Lead is responsible for the operational readiness, integration, reliability, and lifecycle management of AI and emerging technology capabilities delivered within Enterprise Collaboration & Productivity (ECP). The role converts approved capabilities into secure, supportable production services by defining operating models, integration patterns, and support structures, and by coordinating the technical dependencies across infrastructure. The role operationalizes capabilities that have been incubated, governed, and approved through the enterprise AI function, and executes the standards set by the accountable identity, security, architecture, and data owners. Its purpose is to establish repeatable operational and integration patterns that allow approved technologies to enter production with clear ownership, cohesive operational process, and sustainable support models. How You Will Contribute: AI & Innovation Operations Own operational readiness and day-to-day service management for implemented AI and emerging technology platforms, including service health, availability, performance, capacity, supportability, and lifecycle requirements. Establish operational standards, runbooks, and support procedures for ECP production capabilities. Work with IT Services and Change Management to define incident, problem, request, and product update workflows for these services. Monitor service health, performance, support trends, and operational risk; recommend actions to improve reliability and efficiency. Manage release readiness, production validation, and ongoing maintenance requirements. Innovation & Emerging Technology Readiness Maintain awareness of emerging technologies that may affect enterprise collaboration, productivity, automation, integration, and teammate or customer experiences. Conduct operational readiness assessments for capabilities approved through enterprise AI governance and incubation, covering integration, identity, supportability, monitoring, capacity, and support model. Define reusable readiness criteria that prevent one-off implementations and reduce fragmentation across ECP services. Document operational findings, constraints, dependencies, and cost-to-operate for technology and governance decision-makers. Enterprise Integration & Orchestration Define and maintain the integration and orchestration patterns that connect AI and emerging technology platforms with ECP collaboration and productivity services, identity, and related infrastructure. Ensure ECP integrations follow enterprise standards for authentication, authorization, secrets management, data handling, logging, monitoring, error handling, resilience, and lifecycle management. Identify duplicate or point-to-point integrations within ECP and recommend reusable services, standardized connectors, and orchestration patterns that improve scalability and reduce operational complexity. Partner with architecture and engineering teams so that ECP orchestration designs support observability, traceability, exception management, and appropriate human oversight. Security, Governance & Compliance Execution Operationalize approved security, governance and compliance requirements within ECP platforms and integrations. Coordinate access models, privileged administration, environment controls, audit logging, data boundaries, retention requirements, and vendor controls with the accountable enterprise owners. Maintain the operational documentation and evidence needed to support reviews, audits, risk assessments, and control validation. Identify control gaps and operational risks within ECP services and drive remediation through the appropriate owners. Service Transition, Vendor & Financial Operations Define production acceptance criteria and coordinate the transition from pilot, incubation, or project delivery into a sustainable ongoing operating model. Clarify service ownership, support tiers, service-level expectations, vendor responsibilities, escalation paths, and knowledge-transfer requirements before production launch. Coordinate vendor support, roadmap reviews, technical escalations, platform changes, and service performance discussions. Support financial operations by tracking consumption, licensing, cost drivers, forecasts, and optimization opportunities. Provide operational reporting and metrics on service health, integration status, reliability, risk, cost, and readiness. Skills and Experience to be Successful: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience. 10+ years in enterprise platform engineering/design, systems integration, service management, automation, or technical program delivery. Experience operating enterprise SaaS or cloud platforms in complex, distributed, or acquisition-driven environments. Working experience with user centric solution design and service delivery. Working knowledge of production readiness, incident and problem management, change and release management, observability, resilience, support models, and lifecycle management. Ability to translate technical capabilities and risks into clear operational requirements, dependency maps, runbooks, support boundaries, and decision points. Experience coordinating cross-functional initiatives spanning architecture, security, compliance, engineering, operations, vendors, and application owners, with strong communication, facilitation, documentation, and executive presentation skills. Experience operating Microsoft 365 Copilot, Copilot Studio, Claude, Power Platform, integration platforms, or API management services. Preferred Experience with integration architecture, orchestration, reusable connector patterns, event-driven design, and production API lifecycle management. Preferred Experience with IT service management, cloud financial operations, vendor management, security controls, and audit support. Preferred Relevant certifications in cloud, integration, automation, service management, security, or enterprise architecture. Preferred Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Oversee enterprise Infrastructure and Operations initiatives, lead project managers, and directly manage complex infrastructure projects. | Requires a bachelor’s degree, at least eight years of IT program or portfolio management experience, and strong leadership and infrastructure knowledge. | Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Program Manager – Infrastructure & Operations Portfolio to join our growing team in Daytona Beach, FL; Plano, TX or Remote for the right candidate. The Program Manager for Infrastructure & Operations (I&O) is responsible for the planning, governance, and execution of a portfolio of enterprise technology initiatives that modernize, stabilize, and enhance the organization's infrastructure and operational capabilities. This role oversees programs spanning cloud services, networking, end-user computing, IT service management, and operational excellence, ensuring initiatives are aligned with business priorities, technology strategy, and operational objectives. This role leads and develops a team of Project Managers, providing strategic direction, governance, coaching, and escalation support to ensure consistent execution and delivery across the I&O portfolio. In addition to portfolio and people leadership responsibilities, this role directly manages complex, high-impact infrastructure and operations initiatives that are critical to the organization's technology strategy and operational objectives. How You Will Contribute: Portfolio & Program Leadership Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity. Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives. Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes. Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives. Leadership of Project Managers Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives. Provide direction, guidance, and escalation support to ensure successful project execution and delivery. Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines. Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies. Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence. Project & Program Delivery Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle. Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders. Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives. Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives. Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes. Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making. Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives. Cross-Functional & Executive Collaboration Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives. Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes. Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure & Operations. Risk, Compliance & Change Management Identify and mitigate risks related to operational stability, security, compliance, and technology delivery. Ensure programs adhere to governance standards, change management processes, and operational policies. Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts. Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements. Operational Readiness & Transition Ensure infrastructure solutions are successfully transitioned into operational support through documentation, training, and knowledge transfer. Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures. Coordinate transition activities with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption. Conduct post-implementation reviews and incorporate lessons learned into future initiatives. Skills & Experience to be Successful: Required Bachelor’s degree in computer science, information systems, engineering, business, or related field. 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives. Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies. Experience leading, mentoring, or developing Project Managers and delivery teams. Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models. Strong leadership, communication, stakeholder management, and organizational skills. Experience with portfolio governance, executive reporting, budgeting, and resource planning. Demonstrated ability to manage competing priorities in complex, fast-paced environments. Preferred Experience leading enterprise infrastructure transformation or modernization programs. PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification. ITIL certification or experience working within ITIL-aligned environments. Experience with Azure, AWS, or hybrid cloud environments. Experience with portfolio management (PPM) tools and enterprise governance frameworks. Experience supporting organizations undergoing significant technology or operational transformation. Pay Range 140,000.00 - 140,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Lead regulatory and legislative consulting for public-sector clients on health, welfare, and retirement plan compliance while supporting business development, negotiations, monitoring, and client training. | Requires a bachelor's degree and 10–15 years in employee benefits compliance or senior consulting, including at least three years working directly with governmental entities; a JD or LLM is preferred. | Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Director of Regulatory & Legislative Strategy - Public Sector to join our growing team! The Senior Director of Compliance & Regulatory Strategy serves as a premier strategic asset for the company and its public sector clients. This role provides high-level guidance on complex health & welfare and retirement plan compliance, as well as sophisticated HR issues, including leave management and employee relations. Acting as a bridge between dense regulatory requirements and practical application, the Senior Director ensures our clients navigate an increasingly litigious landscape with technical acumen and confidence. Beyond advisory and consultation, this role serves as a key "closer" in business development, elevating the company’s credibility in proposal responses to RFPs and finalist meetings as a dedicated subject matter specialist. Additionally, this role serves as a dedicated liaison and “bridge” between the Brown & Brown Legal Team and the Public Sector Practice Group, as necessary. How You Will Contribute: Primary Compliance Advisor: Act as the lead legal and regulatory consultant for public-sector clients regarding employer-sponsored health and welfare plans (Medical, Dental, Vision, Life/AD&D, Disability, and Retiree coverage). Federal Mandate Interpretation: Effectively and practically apply federal mandates to governmental plans, including but not limited to ACA (4980H), HIPAA, COBRA, MHPAEA, No Surprises Act (NSA), RxDC reporting, and Transparency in Coverage (TiC). Public Sector Specialization: Advise on Florida-specific requirements, including Chapter 112 provisions, Sunshine Law considerations for benefits records, and public board approval processes. Compliance Calendar Ownership: Manage the company’s group health plan compliance calendar, with detailed information for consultant teams to support clients with compliance-related deadlines, including, but not limited to, Gag Clause Prohibition Attestations, RxDC submissions, and TiC updates in coordination with carriers and TPAs. ACA Strategy: Oversee 1094/1095-C reporting strategies, variable hour determinations, and measurement period policies tailored to governmental workforces. HIPAA & Privacy Leadership: Lead HIPAA Privacy/Security programs, including risk assessments, incident response coordination, and training for self-funded group health plan sponsors. Training & Development: Build and deliver specialized training for HR teams, boards, and unions on evolving compliance topics and developments. Toolkit Creation: Develop proprietary templates, checklists, model policies, and decision memos (e.g., HSA/HRA compliance or retiree coverage strategy). Market Intelligence: Monitor federal and state legislative, regulatory, and judicial developments to publish actionable client alerts with practical implementation timelines. Contractual Advocacy: Review, mark-up, negotiate, and finalize the following contracts and agreements, in collaboration with the Brown & Brown Legal team as appropriate: Legal risk and commercial provisions within client services agreements, HIPAA Business Associate Agreements (BAAs), Third-Party Administration (TPA) and Administrative Services Only (ASO) contracts, Vendor and consultant agreements, and Stop-loss carrier agreements/policies. Skills & Experience to be Successful: Minimum of 10–15 years of experience in employee benefits compliance, ERISA (and non-ERISA governmental plan) law, or senior-level benefits consulting. Required: Bachelor’s Degree in Business Administration, Human Resources, Public Administration, or a related field. Preferred: Juris Doctor (JD) or Master of Laws (LLM). While this may not be a practicing legal role, the ability to interpret statutes at a law-degree level is what provides the "technical certainty" clients expect. Public Sector Focus: At least 3 years of direct experience working with governmental entities (cities, counties, school boards). This includes a working knowledge of: Florida Chapter 112 (Public officers and employees). Sunshine Law & Public Records compliance. Governmental procurement/RFP cycles. Presentation & Public Speaking: Proven track record of delivering "Summit-level" presentations or webinars to large audiences (100+ attendees). Business Development: Experience participating in "finalist meetings" or oral presentations as a technical subject matter specialist to help win new business. Vendor Management: Extensive experience reviewing and redlining ASO, TPA, and PBM contracts. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Design, develop, maintain Dynamics 365 business applications, lead architecture, conduct code reviews, mentor junior developers. | Bachelor's degree and 5+ years in Dynamics 365 development with proficiency in C#, .NET, and Power Platform. | Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Dynamics 365 Developer is a critical member of the Dynamics Delivery team within Brown & Brown’s Retail Software Engineering organization. You will play a crucial role in the design, development, implementation, and maintenance of business applications built on the Microsoft Dynamics 365 platform. Your focus will be on delivering high-quality software solutions to enhance operational efficiency, streamline processes, and drive business growth. You will work closely with cross-functional teams, including business analysts, designers, architects, agile evangelists, and other developers, to ensure the successful delivery of products that meet business requirements and align with industry best practices. How You Will Contribute: Configure, develop and maintain these components for dynamics delivery Model-driven and canvas apps Plugins and custom controls Power Platform tools including Power BI, Power Automate, Flows and others Unit an integration test within automation framework Lead the design and architecture of complex Dynamics 365 solutions. Mentor and guide junior developers, providing technical expertise and support. Lead code reviews to ensure adherence to coding standards and best practices. Collaborate with stakeholders to optimize existing processes and propose innovative solutions. Champion continuous improvement initiatives in the development process. Mentor and coach junior and mid-level Dynamics 365 developers, providing technical guidance and support in their professional growth. Facilitate regular knowledge-sharing sessions to enhance team members' skills and proficiency in automation tools, development best practices, and software delivery processes. Foster a collaborative and inclusive work environment, encouraging team members to actively participate in brainstorming sessions, design reviews, and solution discussions. Skills and Qualifications for Success: Be Gritty: Have courage, be determined and stay motivated in the face of adversity. Be A Winner: Consistently achieve results, even under tough circumstances. Be Trustworthy: Build trust through honesty, integrity and authenticity. Be Customer Focused: Build strong relationships and provide customercentric solutions using speed and agility. Be Smart: Make good and timely decisions that propel our company forward. Be Clear: Communicate a concise message that resonates every time. Required: Bachelor's degree in Computer Science, Software Engineering, or related field. Curious mindset to experiment and resolve functional and technical issues. Strong problem-solving skills for technology-related issues and complex business scenarios. Must be a hardworking individual who is detail-oriented, analytical, and inquisitive. Knowledge of C#, .NET, TypeScript, JavaScript or other programming languages. Experienced in working within an "AGILE + DevOps" process management methodology. Ability to build strong relationships and work collaboratively on teams. Ability to adapt to changing priorities and handle multiple projects simultaneously. Excellent people and project management skills. Strong communication and presentation skills. Strong analytical and problem-solving skills. 5+ years’ experience in D365 or related development environment Preferred: Solid understanding of insurance business processes and industry-specific challenges. Proficiency in C#, JavaScript, Power Platform, and Dynamics 365 customizations. Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Lead AI and security development strategy, build AI-powered security agents, oversee automation and analytics, and implement secure AI practices. | Over 10 years cybersecurity/software engineering experience with 5+ years leadership, proficiency in cloud, automation, AI/ML, and strong communication skills. | Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Director, AI & Security Development to lead one of the most strategic and forward-looking pillars within our cybersecurity organization. This leadership role will build and scale a dedicated function responsible for cybersecurity Agentic AI development, security tooling and automation engineering, data analytics and reporting enablement, while contributing to our secure development practices. This role reports directly to the Chief Information Security Officer and operates alongside leadership for Security Operations, Security Architecture, and Governance, Risk & Compliance. How You Will Contribute: Lead a core cybersecurity capability by defining the strategy, operating model, and service offerings for AI & Security Development. Drive development of AI-powered security agents to support detection, triage, investigation, and response. Build and scale automation and orchestration capabilities across enterprise security technologies. Enable security data integration, analytics, and reporting to support operational and executive decision-making. Establish secure AI development practices and DevSecOps governance. Partner closely with Security Operations, Architecture, and GRC. Build and lead a high-performing team. Translate technical capabilities into measurable business value and risk reduction. Skills & Experience to be Successful: 10+ years of experience in cybersecurity, software engineering, or related technical disciplines, including 5+ years in leadership roles. Proven experience building or scaling automation, AI/ML, or advanced analytics capabilities. Strong background in secure software development, cloud platforms (AWS, Azure, GCP), and API-driven systems. Experience with security operations, detection engineering, or incident response workflows. Ability to operate at both strategic and hands-on levels. Strong communication skills and executive presence. Experience with enterprise AI platforms or LLM-based systems. Familiarity with AI risk management and governance frameworks. (preferred) Experience in financial services or other regulated environments. (preferred) Relevant certifications such as CISSP, CISM, or cloud/AI certifications. (preferred) Pay Range $210,000 - $214,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Lead execution and optimization of digital marketing ecosystem and MarTech strategy, driving digital transformation and managing vendor relationships. | 12+ years experience in digital marketing or related fields with proven leadership in complex environments. | Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Position Overview: We are seeking an experienced Director, Digital Experience & Marketing Technology (MarTech) to lead the execution, optimization, governance, and operational management of Arrowhead Intermediaries' digital marketing ecosystem. This role is responsible for translating Arrowhead Intermediaries' Digital Experience and MarTech strategy into scalable execution across website, email, marketing automation, and future digital engagement platforms. The Director will partner closely with the SVP, Strategic Distribution & Digital Experience and direct reports to operationalize customer experience initiatives, support future CRM capabilities, improve digital performance, and ensure successful delivery of digital transformation priorities. The ideal candidate will bring a strong combination of global digital marketing operations, marketing technology, website management, vendor leadership, and team development experience. A passion for building scalable processes, optimizing customer experiences, and supporting business growth through digital capabilities in a multi-brand environment is essential. Key Responsibilities: Digital Experience Operations: Lead the execution and ongoing management of Arrowhead Intermediaries' digital experience and marketing technology capabilities across web, email, marketing automation, and future customer engagement platforms. Oversee day-to-day operation and optimization of enterprise digital platforms. Support implementation of approved Digital Experience and MarTech initiatives. Partner with Technology, Data, Legal, and Compliance teams to ensure successful execution and governance. Drive continuous improvement focused on usability, accessibility, engagement, performance, and customer experience. Website & MarTech Platform Leadership: Provide operational leadership for the organization's website ecosystem, marketing technology platforms, and future digital capabilities. Manage global website operations, marketing compliance, governance, optimization, and enhancement initiatives with support from Global Website Management Lead. Manage platform governance, user adoption, training, and operational readiness activities. Support implementation and adoption of marketing technology capabilities. Coordinate platform administration, testing, training, and change management activities. Lead relationships with digital agencies, implementation partners, and technology vendors. Marketing Automation & Customer Engagement: Support the development and execution of digital communication and engagement capabilities that strengthen customer and partner experiences. Oversee email marketing operations and marketing automation programs with support from Global Email Marketing Lead. Support CRM and LLM readiness, implementation, customer journey enablement, segmentation, personalization, and lifecycle marketing initiatives as future capabilities are developed. Establish scalable processes, workflows, governance standards, and operational best practices. Ensure compliance with privacy, accessibility, and regulatory requirements. Digital Reporting, Analytics & Optimization: Drive operational reporting and performance measurement that supports informed business decisions and continuous improvement. Monitor digital marketing performance and operational KPIs. Develop reporting and insights for leadership and stakeholders. Partner with Data & Analytics teams to strengthen reporting capabilities and measurement frameworks. Identify opportunities to improve platform utilization, effectiveness, and customer engagement. Collaboration & Leadership: Cross-Functional Leadership: Collaborate with key stakeholders to ensure alignment between digital marketing initiatives, business priorities, and organizational goals. Technology & Data Collaboration: Partner closely with Technology, Data, Legal, and Compliance teams to support integrated digital experiences and future customer engagement capabilities. Team Leadership: Lead and develop Arrowhead Intermediaries' digital marketing team, including the Global Website Management Lead and Global Email Marketing Lead, while helping establish scalable operating processes, governance standards, and future team structures. Execution Leadership: Provide hands-on leadership and direction for digital initiatives, ensuring high-quality delivery while maintaining focus on operational excellence and business outcomes. Qualifications: Minimum of 12 years of experience in digital marketing, marketing technology, website management, marketing automation, or related disciplines. Experience leading digital marketing teams and managing cross-functional initiatives. Experience implementing and optimizing digital platforms in a complex, multi-brand or highly regulated environment. Experience managing agencies, vendors, technology partners, and implementation resources. Strong understanding of website management, AEO/LLM optimization, email marketing, marketing automation, analytics, customer engagement, and digital marketing operations. Working knowledge of CRM platforms such as Microsoft Dynamics 365, Salesforce, HubSpot, or similar enterprise CRM solutions preferred. Experience supporting CRM implementation, customer journey development, segmentation, personalization, and digital engagement programs preferred. Experience with Adobe Experience Manager (incl. Assets), Adobe Analytics/Customer Journey Analytics, Adobe Journey Optimizer, Adobe Campaign, or other Adobe Experience Cloud solutions preferred. Experience supporting enterprise website migrations, digital transformation initiatives, or large-scale marketing technology implementations preferred. Experience in insurance, financial services, or other highly regulated industries preferred. Strong analytical skills and ability to translate digital performance data into actionable recommendations. Why Join Us: Help shape the future of Digital Experience and Marketing Technology at a growing, innovative organization. Help establish the operational foundation for Arrowhead Intermediaries' next generation digital experience and growth enablement capabilities. Play a key role in enterprise digital transformation initiatives that will impact customers, partners, and business growth. Work alongside talented teammates across Marketing, Technology, Data, and Operations. Lead the execution of meaningful digital investments and capabilities that will help define Arrowhead Intermediaries' future customer experience. Competitive salary and benefits package. Pay Range $150,000.00 - $165,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.