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Support program and portfolio execution through detailed tracking, reporting, and analysis to provide actionable insights to leadership. | Requires 2-5 years program coordination experience, advanced Excel and PowerPoint skills, experience with ServiceNow or Jira Align, and strong analytical and communication skills. | Become a part of our caring community The Program Coordinator (PMO Data & Operations Focus) supports program and portfolio leadership by providing analytical, financial, and operational insights that drive effective delivery and governance. This role operates primarily behind the scenes, leveraging data to identify gaps, monitor performance, and deliver actionable insights to leadership. The Program Coordinator plays a critical role in ensuring program health through detailed analysis, audit support, financial tracking, and tool utilization across platforms such as ServiceNow and Jira Align. The Program Coordinator is responsible for supporting program and portfolio execution through detailed tracking, reporting, and analysis. This role requires strong technical skills in Excel and PowerPoint, with a focus on synthesizing large data sets into meaningful insights that support decision-making. Key Responsibilities Data Analysis & Reporting - Analyze program and project data to identify trends, risks, and performance gaps - Create and maintain reports, dashboards, and presentations for leadership - Utilize advanced Excel capabilities, including pivot tables, formulas, and data modeling - Synthesize complex data into clear, actionable insights for stakeholders - Develop PowerPoint presentations that effectively communicate program performance and recommendations Program & PMO Performance Audits - Conduct audits of project and program management performance against defined standards and governance frameworks - Identify gaps in execution, compliance, and reporting - Support continuous improvement by providing data-driven recommendations - Track remediation actions and monitor progress toward resolution Tool Utilization & Data Management - Maintain and analyze data within ServiceNow, Jira Align, and similar PPM or Agile tools - Ensure data accuracy, completeness, and consistency across systems - Support reporting and insights derived from enterprise tools - Assist in improving tool adoption and reporting quality Financial Tracking & Operational Support - Support department financial management, including budgeting, forecasting, and spend tracking - Monitor resource allocation and capacity data - Analyze financial performance and identify variances or risks - Provide reporting and insights to leadership on financial health and resource utilization Process Support & Continuous Improvement - Assist in documenting and refining process flows, workflows, and operational procedures - Identify inefficiencies and recommend improvements - Support governance processes and reporting cadence - Contribute to the development of standardized templates and reporting formats Use your skills to make an impact Required Qualifications - Bachelor's Degree (Business, Finance, IT, or related field preferred) - 2-5 years of experience in: - Program coordination or PMO support - Data analysis and reporting - Financial tracking, budgeting, or operational support - Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis) - Strong skills in PowerPoint for creating executive-ready presentations - Experience working with ServiceNow, Jira Align, or similar tools - Strong analytical and problem-solving skills - High attention to detail and ability to work with large datasets - Ability to work independently and manage multiple priorities - Strong written and verbal communication skills Preferred Qualifications - Experience in healthcare insurance or regulated industries - Experience supporting PMO governance, audit, or delivery assurance functions - Familiarity with project and program management methodologies (Agile, Waterfall) - Experience with data visualization or reporting tools (beyond Excel) - Exposure to financial systems or cost management practices - PMP, CAPM, or Agile certification (nice to have, not required) Additional Information: Limited Geography Remote - This is a remote position but located within a specific geography, must live in or within a commutable distance to one of the following locations: Louisville, KY Tampa, FL Fort Lauderdale, FL Dallas/Frisco, TX Boston, MA Washington, D.C. Atlanta, GA Nashville, TN Chicago, IL Charlotte, NC Must be willing to work a hybrid schedule and be in office 2-3 days as needed This role is not open to applicants who now or in the future require sponsorhip Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Develop and deliver scalable enterprise software and AI-powered applications in Clinical AI by collaborating cross-functionally and designing robust architectures. | Bachelor's degree and 5+ years full-stack engineering experience with proficiency in Java, Python, Node.js, and cloud-native environments. | Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a Senior Software Engineer to drive development and delivery of the next generation of scalable enterprise software and AI-powered applications in the Clinical AI domain. In this role, you will join a forward-thinking engineering team dedicated to building highly performance, secure, and automated solutions for AI 10.0 initiatives, including Touchless Prior Authorization. You will have the opportunity to work with modern technologies and cloud environments to integrate intelligent capabilities, automate workflows, and design robust architectures that solve complex business and healthcare challenges. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges and be rewarded and recognized for your performance as you take on meaningful and complex challenges in healthcare. Primary Responsibilities: Collaborate cross-functionally with business, product, engineering, security, infrastructure, and operational partners to identify AI integration opportunities that improve automation, workflow intelligence, decision support, and delivery speed Translate business and operational needs into clear technical requirements, ensuring solutions align with enterprise architecture standards, stakeholder goals, and responsible AI expectations Design, develop, and deliver advanced AI-enabled integration solutions, including intelligent orchestration and AI-assisted workflows Drive AI 10.0 initiatives by creating scalable, high-quality implementations that reduce manual effort, improve operational consistency, and accelerate delivery of critical automation work Assess internal and external solution options for fit within enterprise infrastructure, including compatibility, scalability, security, reliability, data handling, observability, supportability, and long-term maintainability Use enterprise-approved AI tools to streamline workflows, automate testing, and drive continuous improvement Ensure solutions meet enterprise standards for identity and access management, data privacy, compliance, resilience, monitoring, incident response, change management, auditability, and responsible AI use Mentor engineers and influence best practices for AI-enabled solution design, automation, AI-assisted engineering, sustainable platform integration, operational readiness, and continuous improvement Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor's degree in Science or Technology, or equivalent experience 5+ years of full-stack engineering experience using Java, Python, Node.js, and modern front-end frameworks 4+ years of experience with building and operating cloud-native solutions in Azure, AWS, or GCP 3+ years of experience providing technical leadership to engineers, including mentoring, design review, delivery oversight, and best-practice adoption 3+ years of experience with CI/CD, DevOps tooling, and modern software delivery practices Preferred Qualifications: Strong understanding of Generative AI, responsible AI, AI governance, model integration patterns, and enterprise AI enablement practices, demonstrated through certifications Hands-on experience building or enabling AI/ML-powered engineering workflows, including use of AI to improve SDLC productivity and operations Strong understanding of event-driven architecture, security, identity, logging, observability, performance tuning, and production operations Hands-on experience with Java, Python, and modern JavaScript frameworks for development and testing, as well as GitHub Copilot workflows and skills Experience with healthcare technology, healthcare data, regulated environments, or enterprise compliance expectations Experience with Agile/Scrum methodologies, technical refinement, backlog shaping, dependency management, and delivery planning *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Provide senior-level administrative support including scheduling, data management, and staff guidance. | Requires high school diploma with 5+ years progressive experience; bachelor's preferred but not mandatory. | Description Administrative Support - Answers phones and greets visitors according to departmental procedure; screens calls and takes messages or refers caller to appropriate staff member. - Greets visitors in a courteous manner, establishes needs, and refers to appropriate staff. - Establishes procedures and processes for setting up, organizing, and maintaining various departmental files. - Retrieves appropriate information upon request for internal and external use. Executive Support - Arranges and schedules appointments, meetings, and domestic and/or international travel for one or several executives. - Prioritizes requests for meetings, arranges itineraries, prepares expense reports, and prepares executives for daily activities. - Receives and reviews incoming correspondence. - Reviews outgoing mail for consistency and conformance to policies and procedures. - Types correspondence, reports, and/or manuscripts. - Prepares charts and graphs for reports and presentations. Meeting and Event Coordination - Schedules and coordinates meetings and/or special events. - Reserves facilities and arranges for equipment and materials. - Arranges for speakers, refreshments, or meals. - Develops agendas and arranges seating. Financial and Data Management - Gathers, reviews, verifies, and consolidates data for preparing and monitoring unit/department budgets and budget variances. - Assists in preparing budgets, provides advice regarding budget projects, and monitors expenses. - Designs and generates regular or special reports and/or statistics after collecting, analyzing, and organizing data. - Completes special assignments requiring collecting, organizing, and analyzing data which may serve as the basis for significant decisions. Staff Support and Leadership - May provide guidance or direct the work of clerical, secretarial, or other designated employees. - May distribute work assignments. - May train employees and provide input to performance evaluations and other employee transactions. - Initiates and processes employee transactions after review and approval. - Assists in investigating employee issues or concerns and determines appropriate course of action. - Interprets departmental policies and procedures for lower level employees and refers employees to the appropriate area for interpretation of organizational policies. Professional Development - Works with manager to formulate a plan for professional development. - Attends educational in-services as appropriate. Equipment and Systems - Operates standard office equipment, including telephones, copiers, fax machines, and computers. Additional Duties - Performs other duties as assigned. MINIMUM QUALIFICATIONS: High School diploma required, Bachelor's Degree Preferred. Five (5) years of progressive related experience. Equivalent combinations of education/experience may be considered. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

Provide day-to-day administrative and operational support to branch manager and service team. | 1+ years administrative or coordinator experience, preferably in construction or mechanical services, with strong organizational and communication skills. | Company Background Together We Build – Partnership, Innovation, Excellence, and Safety DHR is part of Kelso Industries, with 3,500+ employees across 29 operating companies, delivers top HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a high-performing team. Learn more about us at www.kelso-industries.com Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications. Administrative Coordinator Hudson, Florida (On-Site) Full-Time Monday-Friday 8:00 AM-5:00 PM About DHR Mechanical DHR Mechanical is a growing mechanical services company dedicated to delivering quality HVAC and mechanical solutions for our customers throughout Florida. We are seeking an organized, detail-oriented Administrative Coordinator to provide day-to-day administrative and operational support to our Florida Branch Manager and service team. This role is ideal for someone who enjoys keeping projects organized, managing documentation, supporting field personnel, and serving as a key administrative resource for a busy branch office. What You'll Do - Support the Florida Branch Manager with daily administrative and operational tasks. - Prepare, submit, and track permits and related project documentation. - Assist the service department with service tickets, work orders, and customer paperwork. - Coordinate and maintain job files, records, and supporting documentation. - Help ensure timely processing of service-related administrative activities. - Monitor emails and service requests and assist with communication between office and field personnel. - Support scheduling and dispatching activities as the service department grows. - Enter and maintain data within company systems. - Assist with general office administration and special projects as needed. What You'll Bring - 1+ years of administrative, coordinator, office support, or construction office experience preferred. - Experience supporting construction, mechanical, HVAC, service, or field operations environments is highly preferred. - Experience with NetSuite and/or ServiceChannel is a plus. - Strong organizational skills and attention to detail. - Ability to manage multiple priorities and meet deadlines. - Proficiency with Microsoft Office, including Outlook, Excel, and Word. - Strong written and verbal communication skills. - Positive attitude and willingness to learn and grow with the business. Schedule & Location - Full-time, on-site role - Monday-Friday - 8:00 AM-5:00 PM - Hudson, Florida Compensation - Target salary range: $50,000-$65,000 annually - Compensation will be based on experience, qualifications, and overall fit for the role. Why Join DHR Mechanical? - Stable, growing company with long-term career opportunities. - Collaborative team environment. - Opportunity to play a key role in supporting branch operations and future service growth. - Direct exposure to construction and service operations leadership. Drug-Free Workplace DHR Mechanical is committed to maintaining a safe, productive, and drug-free work environment. Employment may be contingent upon successful completion of a pre-employment drug screening and compliance with company drug-free workplace policies. Why Join Us? We’re committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment. Learn more about us at www.kelso-industries.com

Manage employee engagement programs, vendor operations, internal communications, recruitment support, and tech/tool administration to support company operations. | 1-3 years experience in people operations or related coordination role, strong communication, organizational skills, and process/tech savvy. | About AAE: All American Entertainment (AAE) is an industry-leading speaker and celebrity booking agency. For 20+ years we've supported event planners and meeting organizers with our best-in-class service, booking keynote speakers for thousands of events per year. Past bookings include The Jonas Brothers, Sir Richard Branson, Usain Bolt, Matthew McConaughey, Simone Biles, Martha Stewart, and Trevor Noah. We have supported events for global brands such as Oxygen, Qualtrics, Indeed, Intel, Cisco, PwC, and Microsoft. AAE has been named to Triangle Business Journal's Best Places to Work, Inc. Magazine's Best Workplaces, and Business North Carolina's Best Employers in NC. About this role: AAE is seeking an Operations Coordinator to join our Operations team. Reporting to the Operations Manager, you will own the programs, vendors, and systems that keep our office running and our team connected. This role touches every department, so you will become familiar with how the whole company works within your first few months. Benefits: - 401(k) - 401(k) matching - Dental reimbursement - Flexible schedule - Medical/Vision/Rx insurance - Health savings account - Dependent care savings account - Life insurance - Paid time off (including 12 scheduled holidays and 1 flex volunteer day) - Parental leave & family planning - Professional development assistance - Referral program - Wellness Stipend - Education Assistance Plan - Donation Matching What you'll do: - Employee Engagement & Culture: Plan, organize, and execute team programs, including Lunch & Learns, monthly company lunches, quarterly outings, holiday parties, and assist with AAE Cares initiatives and book/film club gatherings. You'll manage program budgets, logistics, calendars, and turnout. - Workplace & Vendor Operations: Serve as the primary point of contact for office vendors, property managers, maintenance crews, cleaning services, and IT support contacts. Track and resolve facilities and building issues promptly. - Internal Communication & Team Alignment: Join team meetings to identify cross-departmental communication gaps, route feedback, and assist in reporting updates to and from leadership. Help department leads align team goals with broader company objectives. - Employer Branding & Culture Metrics: Maintain and manage culture-focused marketing and workplace recognition initiatives, such as survey participation for Best Places to Work. - Talent Acquisition & Recruiting Operations: Support end-to-end recruitment efforts using JazzHR. You'll draft and update job descriptions based on feedback, manage job syndication, conduct initial candidate screenings, and coordinate interview schedules for hiring managers. - Tech & Tool Administration: Manage hardware and software inventories, including computer/phone logs and software licensing. Fulfill employee equipment requests and oversee tech/gear setup. - Learning & Enablement: Lead internal documentation and knowledge sharing by maintaining our LMS & knowledge platforms. Keep process/tool documentation accurate, curate engaging content for Lunch & Learns, and audit existing resources for stale content. - Employee Communications: Write and send the weekly employee newsletter by gathering content from every department while maintaining a consistent format and meeting established deadlines. - Cross-Functional Operations: Support the Operations Manager on cross-functional projects as the role grows. Who You Are: - Experienced Coordinator: You have 1–3 years of experience in People Operations, HR coordination, office management, executive support, or a related role. - Clear Communicator: You write cleanly with strong grammar, high attention to detail, and a knack for facilitating cross-departmental dialogue. - Proactive & Accountable Partner: You follow through on work nobody is checking until it becomes urgent. - Process & Tech Savvy: You love to find new tools & solutions to solve problems or inefficiencies. - Organized Multi-Tasker: You can run several unrelated workstreams at once without dropping one. - Respectful & Friendly: You treat sensitive employee and hiring information with full confidentiality and bring a fun, supportive energy to the workplace. You take your work seriously, but love to be part of a fun, supportive, and friendly team. - Preferred Qualifications: experience planning events for groups of 50 or more; familiarity with Google Workspace and a knowledge base tool (e.g., Guru, Notion, or Confluence). How you live our values: - Own the Outcome: You carry a request from intake through resolution. - Be Solution-Oriented: You bring problems to the table with solution options attached, not just a status update. - Default to Action: You fix the small thing before it becomes the big thing, and you don't wait to be asked. - Win Together: You make every other team's work easier by keeping relevant information current and findable. - Keep it Human: You plan events people really want to attend, and you treat every request as coming from a real person with a real problem. Schedule: Monday-Friday, standard business hours, with occasional evenings for company events. Work location: On-site in our Durham, NC headquarters. No travel is required for this role. This role supports the office directly, so on-site presence is expected most days, but a hybrid (2 days/week WFH) option may be available following a training/probationary period. Powered by JazzHR HxZzThyDc3

Lead strategy and growth initiatives to develop and commercialize new business platforms. | Master's degree and 5+ years in strategy or business development with strong strategic planning and project management skills. | Ohly is the third largest yeast extract producer in the world with sites in Germany and the USA. We develop, produce and deliver high-quality yeast-based flavours and specialty powders. Ohly is part of the $17.6bn turnover Associated British Food (ABF) Group. ABF is a broad portfolio of businesses which includes Primark, Ovaltine, Twinings, AB Enzymes, and is the world’s second largest producer of both sugar and baker’s yeast. ABF takes a long-term perspective on investment and performance, and stimulates entrepreneurship by giving high degrees of autonomy to operational businesses. This means that decisions are taken as close as possible to their point of impact allowing teams the freedom to act, in order to be successfully flexible and fast. ABF invests a great deal in selecting and developing the right people for Ohly and the broader ABF group of companies. Ohly has a great opportunity for a Strategic Business Development Manager to join our team in Chicago IL / Boyceville WI / remotely. Drive Innovation. Build New Platforms. Shape the Future of Ohly. We are seeking a forward-thinking Strategic Business Development Manager to identify, develop, and scale new business platforms beyond our current core activities. This role is pivotal in unlocking adjacent market opportunities and translating them into sustainable, profitable growth for Ohly. You will take ownership of emerging business areas—from ideation and strategy development through to execution and commercialization—leveraging existing expertise while pioneering new pathways. In This Exciting Role You Will Strategy & Growth Development - Identify and assess adjacent market segments with strong business potential. - Develop and execute go-to-market strategies for new business platforms. - Define compelling value propositions (USP) and product portfolios based on market needs and internal capabilities. - Own and drive nascent business areas, utilizing Ohly’s global resources. Market Intelligence & Innovation - Conduct and analyze market, customer, and competitor intelligence. - Identify gaps and explore R&D, technical, or operational partnerships where needed. - Drive new product development initiatives aligned with strategic objectives. Commercialization & Market Access - Build and develop sales channels to effectively reach target customers. - Translate strategies into tangible business outcomes, ensuring revenue and profitability growth. Leadership & Project Responsibilities - Lead cross-functional project teams as a functional leader (without direct disciplinary responsibility). - Align stakeholders and ensure smooth collaboration across departments. - Build a compelling business case to secure and scale dedicated resources (e.g., future sales roles reporting into you). - Communicate objectives, progress, and challenges clearly across the organization. You Should Have Qualifications & Experience - Master’s degree in Business Administration or a related field - Minimum 5 years of experience in strategy, business development, or a similar role - Demonstrated track record of building or scaling business opportunities Professional Expertise - Strong strategic planning and business development capabilities - Advanced skills in market and trend analysis - Experience in application development coordination - Solid business acumen with a commercial mindset - Excellent presentation and communication skills Methodological Skills - Proven experience in project management - Knowledge of risk management and decision-making frameworks Personal & Social Competencies - Entrepreneurial mindset with a passion for innovation and differentiation - Strong interpersonal and stakeholder management skills - Deep understanding of applications, customers, and relevant technologies - Collaborative team player with leadership presence We look forward to your application including information about your earliest possible start date and salary expectations!

Lead and coordinate patient services team operations ensuring efficient workflow and patient satisfaction. | Requires 3+ years adult medicine outpatient experience, proficiency in EMR and Microsoft Office, and strong communication skills. | Job Title: Lead Patient Services Representative, Adult Medicine Home Department: Patient Services Reports To: Director of Patient Services Effective Date: October 13, 2025 This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of all duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Position Summary The Lead Patient Services Representative (PSR), Adult Medicine, reports directly to the Director of Patient Services and works closely with the Chief of Adult Medicine in supporting the efficient operation of the Adult Medicine department. This role provides frontline leadership and coordination for the Patient Services team, ensuring daily operations run smoothly, staffing is managed effectively, and patient access and experience are prioritized. The Lead PSR, Adult Medicine will assist with staff assignments, oversee day-to-day PSR activities of the Adult Medicine department, coordinate scheduling and time-off requests, and support process improvements that enhance workflow and service delivery. This position requires the ability to assess PSR staffing needs and ensure adequate coverage during all hours of operation, while maintaining appropriate staff levels and productivity. They also play a critical role in organizing staff workload, setting and reinforcing work standards, and fostering a patient-centered, team-oriented environment. Essential Duties and Responsibilities Oversight & Leadership - Provides guidance and assists with Adult Medicine specific training and problem-solving; monitors staff performance in accordance with organizational policies and procedures. - Conducts regular check-ins at all assigned sites. - Attends weekly meetings with the Chief of Adult Medicine and the Director of Patient Services to address inefficiencies, present PSR updates, and provide ideas to improve efficiency, productivity, and patient satisfaction. Training & Staff Development - Provides guidance and Adult Medicine specific training on: - Use of the electronic health record (EHR) to document patient registration, pre-certification, check-in, check-out, charge capture, and follow-ups. - Developing an understanding of Adult Medicine knowledge, including procedures, timelines, pre-authorizations, and Adult Medicine registration forms. - Delivering excellent customer service, including greeting patients and visitors in a prompt and courteous manner and promptly answering questions. Staff Management - Conducts schedule reviews a minimum of two weeks in advance to maintain the optimum number of patient encounters each week. - Ensures that prior to each appointment, PSRs inform patients of their financial responsibilities (co-pays, deductibles, etc.) and insurance benefits. - Ensures all required Adult Medicine pre-authorizations are completed and received prior to scheduling appointments. - Ensures that PSRs successfully complete the following: - Verifying and entering patient information into the EHR. - Collecting and processing patient insurance information. - Notifies the Adult Medicine PFC of any gaps in coverage for scheduled patients. - Manages any Adult Medicine specific patient refund requests with the Chief of Adult Medicine. - Reviews the scanning of all patient documents, monitoring for accuracy and productivity. - Reviews the daily closeout tasks of all assigned sites and ensures all payments and balances are posted. Administrative & Other Duties - Assists with preparing and presenting departmental policies and procedures. - Performs other related duties as assigned by management. Supervisory Duties and Responsibilities - Directly leads a specified Adult Medicine team within the Patient Services department. - Responsibilities include interviewing, hiring and training employees; planning, assigning, and reviewing PSR work; appraising performance; disciplining employees; addressing complaints and resolving problems. Qualifications - High School Diploma or equivalent required, Associate’s degree in Health or Business Administration, preferred. - A minimum of three years’ medical office Adult Medicine experience in an outpatient setting required - Demonstrated proficiency in Microsoft Office Suite applications and electronic medical record (EMR) systems is required. - Exceptional customer service skills and the ability to communicate effectively, both verbally and in writing, to provide clear guidance to staff.

Greet and assist patients, manage phone calls, update patient records, and support dental office operations. | High school education with specialized courses, proficiency in English communication, computer skills, and customer service abilities. | Position Summary: The primary purpose of this position is to greet and assist patients and visitors, manage incoming phone calls and messages, and provide information in a professional, courteous manner. The role ensures smooth patient registration, communication, and coordination within the dental office or medical office. Job Responsibilities: - Greets and registers patients in a polite, prompt, helpful manner. - Verifies and updates patient information per established patient registration procedures. - Copies new/updated insurance cards and scans into our electronic health record - Updates insurance information during the check in process - Verifies eligibility of insurance and informs patients of payment/financial responsibilities. - Collects co-payments and amounts due, as applicable; provides each patient a receipt. - Notify the dental team through patient tracking systems when a patient is registered and waiting. - Provide interpretation and translation services for staff and patients as needed (Bilingual PSR only). - Schedule new and existing patients per approved medical and dental guidelines. - Schedule routine exams, follow-ups, and procedures during check-out. - Answer incoming telephone calls and direct them to the appropriate personnel. - Follow proper phone etiquette and correctly identify oneself on all calls, per TAPM policy. - Monitor and contact patients on recall or waitlists as appropriate. - Comply with all company safety and health policies and procedures. - Document dental triage calls including patient name, DOB, contact details, and symptoms; forward to dental team via task system as needed. - Maintain a clean and organized waiting area throughout the day. - Assist medical front office and medical records staff as needed. - Perform closing procedures: - Balance cash drawer and verify insurance forms at day’s end. - Turn in collected co-payments. - Organize and prepare documents for filing. - Power down monitors, copiers, and lights; secure the front entrance. - Print the final daily schedule to confirm all registered and treated patients. - Prepare daily reports for “no-show” patients and follow up per no-show policy. - Adapt to changing situations and priorities. - Perform additional duties as assigned. Preparation and Training: Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver’s license for occasional outside travel.

Greet and register patients, manage appointments, handle phone calls, and maintain accurate records. | High school education with specialized courses, proficiency in English communication, and working knowledge of office equipment and software. | Position Summary: The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner. Job Responsibilities: - Greet, register, and check in patients; verify and update demographic and insurance information. - Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers. - Collect co-pays and inform patients of financial responsibilities. - Schedule appointments and follow-ups per clinic guidelines. - Answer and route phone calls; document and relay patient messages/triage calls. - Maintain accurate records and scan required documents into the system. - Print immunization records as requested by patients. - Communicate patient arrival to clinical staff and support care coordination. - Maintain a clean, organized front desk and waiting area. - Balance cash drawer, complete daily reports, and perform closing procedures. - Assist with medical records and administrative tasks as needed. - Follow all safety, confidentiality, and organizational policies. - Performs other duties as assigned. Preparation and Training: - Job duties require a high school education with additional specialized courses. - Must be proficient in English oral and written communication. - Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. - Must maintain excellent customer service abilities. - Must maintain current NC driver’s license for occasional outside travel.

Own backend infrastructure building APIs and data pipelines connecting AI products with LLMs. | 7+ years backend experience, 6+ years Python, 3+ years FastAPI, proficiency in PostgreSQL, Redis, and scalable production systems. | We’re working with a fast-growing AI company looking for a Senior FastAPI / Python Engineer to take ownership of the backend powering its AI products. You’ll build the APIs, data pipelines and orchestration layer connecting the product with LLMs, working across retrieval, tool-calling, response streaming and long-running background jobs. This is far beyond traditional CRUD development — you’ll be solving complex problems around AI reliability, performance, scalability and confidential data, with genuine ownership over architecture and technical decisions. Must Haves 7+ years building backend systems in production 6+ years Python 3+ years FastAPI Strong PostgreSQL / SQL 2+ years Redis Strong experience designing and building production APIs Experience with async / distributed systems and background processing Strong understanding of reliability, scalability and production performance Comfortable taking end-to-end ownership of backend systems Experience using AI coding tools such as Claude Code, Cursor or Copilot Comfortable working in a fast-moving startup environment Nice to Haves Experience building LLM-powered applications RAG / retrieval systems Vector search / vector databases AI agents and tool-calling LangChain or LlamaIndex SSE, WebSockets or other streaming technologies Document ingestion and embedding pipelines Microsoft Graph Email integrations Experience integrating with external document/storage platforms Experience handling confidential data within production AI systems