TRIAD ADULT AND PEDIATRIC MEDICINE, INC.

Compensation

Full Description

Position Summary: The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner. Job Responsibilities: - Greet, register, and check in patients; verify and update demographic and insurance information. - Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers. - Collect co-pays and inform patients of financial responsibilities. - Schedule appointments and follow-ups per clinic guidelines. - Answer and route phone calls; document and relay patient messages/triage calls. - Maintain accurate records and scan required documents into the system. - Print immunization records as requested by patients. - Communicate patient arrival to clinical staff and support care coordination. - Maintain a clean, organized front desk and waiting area. - Balance cash drawer, complete daily reports, and perform closing procedures. - Assist with medical records and administrative tasks as needed. - Follow all safety, confidentiality, and organizational policies. - Performs other duties as assigned. Preparation and Training: - Job duties require a high school education with additional specialized courses. - Must be proficient in English oral and written communication. - Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. - Must maintain excellent customer service abilities. - Must maintain current NC driver’s license for occasional outside travel.