Humana

Lead digital and customer experience strategy for member engagement, retention, and loyalty across the consumer business. | 10+ years in product management or customer experience with 5+ years leadership, bachelor's degree required, strong analytical and strategic roadmap skills. | Become a part of our caring community The Director, Product Management defines and leads the digital and CX strategy for member engagement, retention, loyalty, and customer experience across the Reliance consumer business. Accountable for retention, NPS, member engagement, and long-term customer value outcomes, this leader is responsible for creating connected experiences that strengthen member relationships throughout the year and drive sustainable business growth. Partnering closely with a peer leader responsible for digital acquisition and conversion, this role owns the member journey beyond enrollment—ensuring customers remain engaged, supported, and connected across unassisted and assisted channels. The Director serves as the strategic leader for lifecycle experiences, identifying opportunities to deliver meaningful value beyond shopping and enrollment and establishing Reliance as a trusted partner throughout the member's healthcare journey. This role works closely with senior leaders across Digital, Marketing, Operations, Customer Experience, Technology, and Sales. The role leads a team of Product Managers and/or Product Owners and contributes to annual planning, investment prioritization, and long-term business strategy. Key Responsibilities Define and lead the strategy for member engagement, loyalty, retention, and lifecycle management across Reliance consumer. Serve as the accountable business owner for retention, NPS, member engagement, loyalty, and customer lifetime value outcomes. Own the end-to-end customer lifecycle experience, ensuring seamless connectivity across digital, agent, contact center, marketing, and partner channels. Establish and lead the strategic roadmap for experiences and capabilities to create value for members throughout the year. Partner with senior leaders across Marketing, Operations, Customer Success, Technology, and Sales to align investments and priorities in support of enterprise goals. Lead cross-functional initiatives that improve customer outcomes, reduce friction across journeys, and strengthen long-term member relationships. Drive product strategy for AI-enabled and data-driven experiences that improve engagement, satisfaction, and service effectiveness. Develop annual objectives, business cases, investment recommendations, and success metrics for lifecycle initiatives. Identify and lead organizational and operational changes that improve the member experience and support long-term growth. Lead, coach, and develop a team of Product Managers and Product Owners while establishing product management best practices and a customer-centric culture. Required Skills Customer Obsessed, Curious, and Empathetic – Demonstrates deep empathy for members, agents, and customer service teams, using customer insights, feedback, and behavioral data to identify unmet needs and deliver meaningful improvements across the lifecycle journey. Lifecycle & Loyalty Strategist – Proven ability to develop and execute strategies that drive member engagement, retention, loyalty, renewal, and long-term customer value. Understands how to create experiences that strengthen customer relationships well beyond enrollment. Commercial & Outcome Focused – Strong business acumen with the ability to identify and capitalize on opportunities that improve retention, engagement, customer lifetime value, and satisfaction while balancing operational and financial objectives. Strategic Thinker & Problem Solver – Excels at navigating complex, ambiguous challenges, establishing long-term vision, evaluating tradeoffs, and prioritizing investments that deliver enterprise-level impact. Data Driven – Leverages customer insights, analytics, and performance metrics to inform strategy, measure outcomes, identify opportunities, and optimize the end-to-end customer experience. Omnichannel Experience Leader – Deep understanding of customer journey design across digital, contact center, agent, marketing, and partner channels, with a focus on delivering seamless and connected experiences. Leadership & Influence – Proven ability to lead through influence, align diverse stakeholders, and partner effectively with senior leaders across Product, Marketing, Operations, Technology, Customer Experience, and Sales organizations. People Developer – Demonstrated success leading, coaching, and developing high-performing Product Managers and Product Owners while fostering a culture of accountability, innovation, and customer-centricity. Innovation & Growth Mindset – Entrepreneurial leader who challenges conventional thinking, embraces change, and continuously seeks new ways to create value for members and the business. Use your skills to make an impact Qualifications 10+ years of experience in Product Management, Digital Experience, Customer Experience, Loyalty, Retention, or related disciplines. 5+ years of people leadership experience, including leading Product Managers, Product Owners, or other senior professional associates. Demonstrated success defining and executing customer lifecycle, engagement, loyalty, retention, or customer experience strategies at scale. Experience owning business outcomes and performance metrics such as retention, engagement, NPS, customer satisfaction, customer lifetime value, or related measures. Deep understanding of customer experience design across digital and assisted channels, including contact centers, agents, and partner ecosystems. Proven ability to lead large-scale, cross-functional initiatives and drive alignment across business, operational, and technology organizations. Strong analytical and quantitative skills with a metrics-driven approach to strategy, prioritization, and decision-making. Experience developing strategic roadmaps, business cases, investment recommendations, and long-range plans. Demonstrated success operating within Agile product organizations and partnering closely with technology and delivery teams; experience with CRM, customer engagement, personalization, loyalty, or AI-enabled customer experience platforms preferred. Excellent written, verbal, executive communication, and stakeholder management skills. Bachelor’s degree required; advanced degree preferred. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 08-13-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead strategic programs and cross-functional teams to drive business objectives and operational effectiveness. | 5+ years in strategic leadership and program management, proficiency in executive communication, risk management, process improvement, with preference for advanced degrees or certifications. | Become a part of our caring community The Program Delivery Associate Director, Provider Operations executes strategic programs that support business objectives, operational effectiveness, and continuous process improvement. You will provide leadership, direction, and oversight across a portfolio of programs, ensuring consistency in delivery standards, stakeholder engagement, project governance, and executive reporting. The Program Delivery Associate Director, Provider Operations serves as a strategic and operational leader, with responsibility for developing strategy as a core part of the role and partnering with senior leaders and cross-functional stakeholders to set priorities, shape implementation plans, and drive execution of high-impact initiatives. You will strengthen program delivery by managing risks and dependencies, elevating team performance, and ensuring work is aligned to organizational, segment, and enterprise goals. You will regularly assess program outcomes and communicate clear, concise insights and recommendations to executive audiences through business reviews, status updates, decision documents, and polished presentations. With significant independence and sound judgment, this leader navigates ambiguity, advises on complex and highly visible issues, and identifies the best course of action based on stakeholder needs, operational impacts, and strategic business priorities. Use your skills to make an impact Required Qualifications 5 or more years of experience serving as a strategic and operational leader, including developing strategy as a core responsibility and translating strategic priorities into executable plans. 5 or more years of experience leading complex programs, projects, or business initiatives across cross-functional teams. 5 or more years of experience partnering with senior leaders and cross-functional stakeholders to set priorities, align work to enterprise and segment-specific goals, and drive execution of high-impact initiatives. 5 or more years of people leadership experience, including coaching, performance management, prioritization, accountability, and team development. Ability to lead through ambiguity, exercise sound independent judgment, and make decisions on complex, highly visible issues. Experience strengthening program delivery practices, including establishing program governance, delivery standards, project management routines, and executive reporting practices. Proven ability to manage risks, dependencies, stakeholder expectations, and operational impacts to ensure successful delivery of business priorities. Proven ability to identify process improvement opportunities and implement practical, scalable solutions that improve team effectiveness and business outcomes. Experience assessing program performance, measuring outcomes, and using insights to inform recommendations, decisions, and future strategy. Strong verbal and written communication skills, including executive presentations, stakeholder facilitation, business reviews, status reporting, decision documents, and issue escalation. Advanced PowerPoint presentation development skills, with the ability to organize complex information into visually clear, concise, executive-level materials. Ability to manage multiple priorities, balance competing stakeholder needs, resolve complex issues, and drive results through others. Strong analytical, critical thinking, problem-solving, and decision-making skills. Demonstrated ability to influence without direct authority and build alignment across leaders, peers, and cross-functional partners. Preferred Qualifications Master's Degree in Business Administration or a related field PMP certification Six Sigma Certification Knowledge and experience in health care environment/managed care Strong analytical skills Additional Information This is a remote position. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 08-12-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead technical execution and modernization of cloud-based contact center platforms. | Bachelor's degree and 10+ years in large-scale cloud or SaaS platform delivery with strong technical leadership and contact center technology expertise. | Become a part of our caring community The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions. The Senior Cloud Solutions Engineer is a key member of Humana's technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio. This role provides hands‑on technical leadership across architecture, design, integration, and optimization of cloud‑based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner. The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership. Primary Responsibilities Primary Responsibilities Serve as the technical lead for Contact Center solutions, with hands‑on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud). Design, implement, and optimize cloud‑based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities. Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices. Partner with business analysts, solution architects, and product owners to translate business requirements into end‑to‑end technical designs and implementations across cloud and SaaS platforms. Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google‑based and vendor platforms. Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud‑native and GCP‑optimized architectures. Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms. Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation. Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities. Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high‑quality engineering execution and delivery outc Use your skills to make an impact Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field 10+ years of technical experience delivering complex, large‑scale cloud, SaaS, or platform‑based solutions Strong analytical, organizational, and problem‑solving skills Passion for contributing to an organization focused on continuously improving consumer and member experiences Preferred Qualifications Technical leadership experience delivering large‑scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce). Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits. Hands‑on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces. Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics). Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms. Strong architecture experience across Business, Application, Data, and Technology domains. Excellent communication and influencing skills, with the ability to translate complex technical concepts into business‑relevant outcomes. Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices. Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies. Experience collaborating closely with vendors to influence product capabilities and roadmaps. Healthcare industry experience preferred. Google Cloud Platform (GCP) & Conversational AI – Preferred Skills Hands‑on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions. Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations. Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases. Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions. Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes‑based architectures. Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices. Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems. Exposure to GCP‑based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus. Additional Information Work-At-Home Requirements WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Advance enterprise event correlation and observability to proactively identify and mitigate service disruptions using Splunk, Dynatrace, and ServiceNow. | 3-5+ years in Incident, Event, or Problem Management with hands-on expertise in Splunk, Dynatrace, and proficiency in ServiceNow ITSM. | Become a part of our caring community The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents. This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact. Key Responsibilities Event Correlation & Observability Engineering Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies Dashboarding & Data Visualization Develop and maintain operational and executive dashboards in Splunk and other reporting tools Translate technical telemetry into clear, business-aligned insights, highlighting service health, degradation, and emerging risks Partner with command center, TOC, and incident teams to ensure dashboards support real-time decision making and escalation Incident Detection & Escalation Leverage correlated event data and observability insights to trigger proactive incident identification prior to user-reported impact Apply criticality tiering and CMDB data to assess business impact and drive proper prioritization and escalation paths ServiceNow Integration & ITSM Enablement Partner with ServiceNow stakeholders to improve workflows, reporting, and automation capabilities CMDB & Data-Driven Decisioning Leverage CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context Utilize service ownership, business criticality, and operational hours data to inform prioritization decisions Partner with CMDB and service mapping teams to improve data quality and completeness Trend Analysis & Continuous Improvement Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement Partner with Problem Management to eliminate recurring issues through structural fixes Drive improvements in monitoring coverage, alert quality, and detection speed Contribute to a shift toward predictive, AIOps-driven operations Use your skills to make an impact Required Qualifications 3–5+ years of experience in Incident, Event, or Problem Management Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms Experience building dashboards, reports, and analytics to support operational decision-making Experience with ServiceNow ITSM, including incident lifecycle management and reporting Strong analytical skills with the ability to correlate data across multiple systems and platforms Experience working with event correlation, alerting strategies, or AIOps concepts Ability to assess business impact using priority models, criticality tiers, and service context Strong communication skills with the ability to translate technical findings into actionable insights Preferred Qualifications Experience with CMDB, service mapping, or application dependency mapping Exposure to enterprise monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring) Experience supporting command center, TOC, or major incident management environments Knowledge of ITIL frameworks and service management best practices Experience with automation or scripting (Python, PowerShell, or similar) Bachelor's Degree in Business, Computer Science, or a related field or equal experience ITIL v5 certification Previous experience in the health care industry Additional Information: Limited Geography Remote - This is a remote position but located within a specific geography. To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $89,000 - $121,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead cross-functional projects to deliver business outcomes on time and budget. | Bachelor's degree, PMP certification, 8+ years project management with 5+ years change management experience. | Become a part of our caring community As a Project Management Lead, in a Shared Services capacity supporting the Insurance organization, you will manage all aspects of cross-functional, varying degrees of complexity programs and/or projects to deliver sustainable business outcomes on time and within budget. Your business outcomes focus fosters flexibility in how to achieve the desired results in the most efficient way possible. You will utilize structured and organized ways of working to consistently deliver high quality results yet embrace business agility to adapt plans when necessary. Working in a team-based environment, you will use influencing skills to hold others accountable for their parts while also offering suggestions for continual improvement. Your expertise will enable you to participate and contribute to the Project Management and Change Management Centers of Excellence. Location: remote The Project Management Lead will work closely with business owners/project sponsors to understand the scope of a project, create a charter with defined milestones to develop an implementation approach and project plan. The candidate will secure resources by identifying impacted stakeholders, facilitate meetings, and coordinate the activities to achieve business objectives within established timeframes. As a business partner in the implementation of new initiatives, the Project Management Lead is responsible for managing all phases of the project life cycle and includes feasibility (business case), design (planning), build (oversee delivery of planned work), test (quality), deploy (transitional activities), and close (archive documented knowledge). Apply internal processes and enforce project standards (such as but not limited to Charter, RACI Matrix, Status Reports, Project Plan, Risk/Issues Tracking, etc.) Prepare and understand information contained in a Business Case Write deliverables with business owner such as but not limited to Project Charters Obtain additional knowledge by asking questions, exploring different options, being creative and able to work in the “gray” Build plans to manage scope, time, costs, quality, human resources, communications, risks, procurement, & stakeholders Build and coordinate project plan that drive towards deliverables Oversee execution of planned work performed by team members Demonstrate effective oral and written communication skills including proficiency in communicating effectively with project stakeholders up to and including executive level leadership to manage stakeholder engagement Review expectations/deliverables prepared by senior leadership/business owner Develop clear and concise documentation (i.e., meeting agendas, project documentation, & action items) Facilitate regular status meetings with business owner/project teams/steering committees Report progress of project deliverables and milestones on a routine basis Identify risks and formulate mitigation plans Resolve and/or escalate issues in a timely manner Conduct procurements and close contracts Ensure quality reviews are held for all work product Obtain customer acceptance of project deliverables Prepare transition activities to sustain results, realize benefits, & complete organizational change management Document & archive project knowledge Redisperse team members upon project close Exhibit organizational skills Identify the need for Change Management in a project, and advocate for insertion point Interpret ADKAR model results and barrier points Leverage regular use of Microsoft Outlook, Teams, PowerPoint, Word, Excel, and Visio (or comparable process mapping tools) Use your skills to make an impact Role Essentials Bachelor’s degree Minimum of 8 years or more of program or project management experience At least 5 years of Change Management practitioner experience Project Management Professional (PMP) certification (PMI) Experience managing enterprise scale programs and/or projects in a fast-paced environment Ability to manage stakeholders and hold them accountable for deliverables Ability to facilitate meetings with multiple participants of varying levels capturing relevant information Ability to build/maintain and execute tasks in a project plan Ability to conduct interviews and focus group format meetings Comfortable working on new projects with limited knowledge/expertise of the content and be able to learn quickly to effectively manage the implementation Knowledge of Microsoft Office Suite applications including Word, Excel & PowerPoint Experience with process mapping tools such as Visio but not limited to this software Excellent communication and interpersonal skills Demonstrated Executive Presence Role Desirables Master’s degree Program Management Professional (PgMP) certification (PMI) Knowledge and/or experience in a healthcare services setting Knowledge and/or experience in a Shared Services organization Knowledgeable about SAFe and/or Lean Agile practices Lean or Six Sigma certification Experience/knowledge with Smart Sheets Experience using digital platforms to conduct brainstorming and decision making virtual sessions Additional Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-30-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Design and develop cloud-based big data solutions primarily using Microsoft Azure. | Requires 5+ years software development experience with strong Azure and SQL skills, including Azure Functions and CI/CD pipelines. | Become a part of our caring community The Senior Cloud Solutions Engineer participates in the design and development of cloud-based solutions and applications in the big data space within Humana’s Digital & Data organization primarily using Microsoft Azure and related technologies. The Senior Cloud Solutions Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Cloud Solutions Engineer Implements the organization's cloud strategy from a technical perspective, including design, planning, integration, and maintenance for big data solutions using Microsoft Azure. This will involve participating in the design and development of cloud-based solutions and applications within Humana’s Digital & Data organization primarily using Microsoft Azure. Responsibilities Include • Work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. • Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications and solutions. • Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department’s strategy. • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Required Qualifications Use your skills to make an impact • Bachelor's Degree in Computer Science or related field or equivalent work experience • Experience building Cloud Solutions in big data with Azure, AWS or GCP • 5 or more years of experience designing, developing, and testing of software applications • Strong SQL skills • Experience with Azure Functions including Azure Data Factory, Azure Data Lake, and Azure Logic Apps • CI/CD experience creating Azure DevOps pipeline • Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications • Master's Degree • Databricks experience • Python experience Additional Information Work-At-Home Requirements To Ensure Home Or Hybrid Home/Office Associates’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Associates Must Meet The Following Criteria • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested • Satellite, cellular and microwave connection can be used only if approved by leadership • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Design and develop cloud-based big data solutions using Microsoft Azure technologies. | Requires 5+ years software application development experience with cloud platforms and strong SQL skills. | Become a part of our caring community The Senior Cloud Solutions Engineer participates in the design and development of cloud-based solutions and applications in the big data space within Humana’s Digital & Data organization primarily using Microsoft Azure and related technologies. The Senior Cloud Solutions Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Cloud Solutions Engineer Implements the organization's cloud strategy from a technical perspective, including design, planning, integration, and maintenance for big data solutions using Microsoft Azure. This will involve participating in the design and development of cloud-based solutions and applications within Humana’s Digital & Data organization primarily using Microsoft Azure. Responsibilities Include • Work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. • Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications and solutions. • Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department’s strategy. • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Required Qualifications Use your skills to make an impact • Bachelor's Degree in Computer Science or related field or equivalent work experience • Experience building Cloud Solutions in big data with Azure, AWS or GCP • 5 or more years of experience designing, developing, and testing of software applications • Strong SQL skills • Experience with Azure Functions including Azure Data Factory, Azure Data Lake, and Azure Logic Apps • CI/CD experience creating Azure DevOps pipeline • Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications • Master's Degree • Databricks experience • Python experience Additional Information Work-At-Home Requirements To Ensure Home Or Hybrid Home/Office Associates’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Associates Must Meet The Following Criteria • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested • Satellite, cellular and microwave connection can be used only if approved by leadership • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Design and develop cloud-based big data solutions using Microsoft Azure technologies. | Requires 5+ years experience in cloud solutions with Azure, strong SQL, Azure Functions, and CI/CD pipeline experience. | Become a part of our caring community The Senior Cloud Solutions Engineer participates in the design and development of cloud-based solutions and applications in the big data space within Humana’s Digital & Data organization primarily using Microsoft Azure and related technologies. The Senior Cloud Solutions Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Cloud Solutions Engineer Implements the organization's cloud strategy from a technical perspective, including design, planning, integration, and maintenance for big data solutions using Microsoft Azure. This will involve participating in the design and development of cloud-based solutions and applications within Humana’s Digital & Data organization primarily using Microsoft Azure. Responsibilities Include • Work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. • Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications and solutions. • Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department’s strategy. • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Required Qualifications Use your skills to make an impact • Bachelor's Degree in Computer Science or related field or equivalent work experience • Experience building Cloud Solutions in big data with Azure, AWS or GCP • 5 or more years of experience designing, developing, and testing of software applications • Strong SQL skills • Experience with Azure Functions including Azure Data Factory, Azure Data Lake, and Azure Logic Apps • CI/CD experience creating Azure DevOps pipeline • Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications • Master's Degree • Databricks experience • Python experience Additional Information Work-At-Home Requirements To Ensure Home Or Hybrid Home/Office Associates’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Associates Must Meet The Following Criteria • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested • Satellite, cellular and microwave connection can be used only if approved by leadership • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Manage infrastructure, tooling, and knowledge bases for Design Research to ensure efficient delivery, overseeing vendor contracts, policies, and advocating practice value. | 8-10 years research ops experience in digital product organizations, degree in research-related discipline, exceptional organizational skills, and design research expertise. | Become a part of our caring community The Research Operations Lead keeps our Design Research practice running smoothly. This role partners with Design Research leadership to manage research knowledge bases, tooling and infrastructure, practice engagement, governance, advocacy and development. You will be critical to ensuring efficient research delivery that contributes to unique user-centered experiences for Medicare consumers. Who We Are Humana's Experience Design (XD) team, within the Consumer Digital organization, strives to eliminate friction in today's healthcare ecosystem. This effort aims to make consumers feel confident, respected, and heard in the decisions affecting their health. The Research Operations Lead is responsible for developing, standardizing, and maintaining scalable research practices to allow the Design Research team to expand its impact. These activities include management of insights repositories, methods and tools, research documentation; coordination with research tool suppliers; facilitating practice meetings and comms; tracking research contributions and impact; maintaining research policies and standards; supporting the professional development of the team and advocating for the value and visibility of the practice. This is a remote role reporting to the Associate VP Head of Design Research. Key Responsibilities: Knowledge Management Sets up and maintains insights repositories, the research toolkit, and other file sharing spaces across channels Gathers and maintains best practices, methodological guidance, templates Sets up and maintains taxonomy, tagging, findability and access, archiving rules across knowledge management resources; tracks utilization of same Tooling and Infrastructure Manages access, permissions, utilization of research tools/software/platforms Drives vendor contracting and renewals for research tools Vendor account management, functioning as point of contact for team needs and requests Maintains transparent cost and budget tracking for recruitment and research vendors Practice Engagement Partners with Design Research leadership to coordinate and facilitate cross-practice meetings and events Engages across Experience Design partners to support practice participation in XD meetings and events Shares organizational communications and updates Calendars, tracks, and reports on research capacity, contributions, and impact Governance Maintains and updates research policies, standards, and compliance procedures Supports team training and accountability on same Shares organizational guidance, facilitates Q&A on Humana policies and expectations Advocacy and Development Facilitates activities associated with setting and pursuing practice goals Supports collective development of the team and partners, e.g. peer feedback sessions, collective trainings and demos Communicates research contributions, best practices, and impact broadly across the organization Supports advancements in and ethical use of AI-enabled research Participant Management Sets up and maintains specialized panels through our own toolset, as needed Collaborates with other research teams across the enterprise to set up and use specialized panels through their toolset, as needed Use your skills to make an impact Required Qualifications 8-10 years of experience delivering research ops contributions within digital product organizations 5-8 years of experience independently managing research ops Exceptional communication, problem-solving, organizational and operational coordination skills; ability to work collaboratively in a complex team and stakeholder environment Demonstrated advanced education or expertise in design research tradecraft: BS, MS, or PhD in a research-related discipline (e.g., Statistics, Human Computer Interaction, Human Factors, Business Management, Psychology, Anthropology, Cognitive Science) Preferred Qualifications Familiarity and literacy with a variety of UX and design research methodologies, both quantitative and qualitative Passionate about contributing to an organization focused on continuously improving consumer experiences in healthcare Experience with design thinking, innovation, and agile product development environments Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-31-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead design, development, and modernization of full-stack applications with technical leadership and mentoring. | Bachelor's degree and 5+ years experience in software design and development with Microsoft stack and Azure proficiency. | Become a part of our caring community The Senior Full Stack Engineer – Platform & Architecture is a hands-on technical lead role. This role has broad scope across the full stack, including front-end, back-end, database, integrations, and hosting, for the Wisconsin Medicaid Market. The role emphasizes autonomy and ownership while setting technical direction, driving platform consistency, and mentoring engineers to deliver reliable, scalable solutions. This position blends day-to-day software engineering with technical leadership. It involves architecture-minded decision making, modernizing legacy systems, reducing technical debt, and establishing consistent platform patterns. These efforts span across two independent health plan technology stacks. The role also promotes modern engineering practices (CI/CD, infrastructure and security as code, automated testing, and observability) and expects responsible use of Humana-approved AI and code generation tools to accelerate delivery and improve quality. The Senior Full Stack Engineer – Platform & Architecture is responsible for hands-on architecture, design, development, and modernization of applications and platforms that support the Wisconsin Medicaid Market. This role operates with a high degree of autonomy and trust, owning solutions end-to-end across the full stack rather than being confined to a single application or technology area. The Wisconsin Medicaid Market IT team functions as a highly empowered, end-to-end technology organization supporting two acquired health plans with independent core administration systems and technology stacks. As a result, this role works across the full spectrum of core platforms and supporting systems—collaborating with peers, enterprise architecture, and platform partners to define technical direction, align to enterprise standards where appropriate, and reduce system complexity and operational burden. This position regularly wears multiple hats—building and modernizing software across front-end, back-end, database, integration, and hosting layers; contributing architectural vision; addressing technical debt; and improving reliability and scalability across environments. The engineer will lead by example through hands-on delivery, strong code review practices, and mentoring. Additionally, they will drive software-driven automation, focusing on CI/CD, infrastructure, and security as code. Furthermore, they will adopt cloud-native patterns, such as containers and orchestration, where they fit the market's needs. The role will also champion practical, responsible use of Humana-approved AI-assisted development and code generation tools (Google-based tooling in Humana's standard stack) to increase throughput and strengthen code quality. Success in this role is driven not only by technical outcomes, but also by how the individual shows up: bringing curiosity, ownership, collaboration, and a growth mindset. This role is well suited for a lead engineer who can translate ambiguous requirements into pragmatic designs, communicate tradeoffs to technical and non-technical stakeholders, mentor teammates through design and delivery, and progressively take on broader platform and architecture responsibility while remaining hands-on. Skills & Capabilities Full Stack Application & Platform Engineering Deep experience building and modernizing applications across the full stack, including front-end, back-end, data, integrations, and hosting. Strong experience with the Microsoft technology stack (e.g., .NET, SQL Server, Windows-based services) and cloud-hosted solutions (especially Azure). Comfortable working across application, integration, and platform layers in complex environments. DevOps, Automation, and Infrastructure/Security as Code Experience designing delivery pipelines and operational automation (CI/CD), applying infrastructure as code and security as code practices, and improving developer experience through repeatable, self-service patterns. Cloud-Native Patterns (Containers & Orchestration) Working knowledge of containerization and orchestration concepts (e.g., Docker and Kubernetes/AKS) and when to apply them to improve scalability, resilience, and consistency across environments, especially Azure. Reliability, Observability & Operational Excellence Ability to improve production supportability through monitoring, logging, alerting, and runbook-style documentation; experience reducing incident volume via root-cause analysis, automation, and resilient design. Cross‑Domain Systems Thinking Ability to understand and navigate interactions across multiple insurance core systems, platforms, and supporting services, identifying opportunities to simplify workflows and reduce system sprawl. Architecture‑Minded Engineering Strong aptitude for evaluating existing solutions, identifying technical debt, and recommending pragmatic architectural improvements that balance near‑term delivery with long‑term sustainability. Modernization, Reliability & Code Quality Experience modernizing legacy technologies and improving reliability, performance, and operational supportability through thoughtful design, refactoring, and automation. AI‑Assisted Development & Code Generation Comfort actively leveraging AI‑assisted development and code generation tools to improve productivity, code quality, analysis, and learning. Expected to use these tools day‑to‑day and model effective practices for the team. Experience with Humana's approved code generation tooling (e.g., Windsurf/Codeium) is highly preferred; strong aptitude and willingness to learn is equally valued. Ways of Working & Mindset Thrives in autonomous, high-trust environments. Comfortable wearing multiple hats, collaborating across teams, influencing through expertise, and remaining hands-on while leading technical direction, mentoring teammates, and partnering with leaders on architectural and process decisions. Additional Job Responsibilities Lead hands-on design and delivery of applications and platforms across the Wisconsin Medicaid Market (front-end, back-end, data, integrations, and hosting) Work across multiple insurance core administration platforms and supporting services rather than a single domain Lead technical architecture and design, presenting a clear vision and pragmatic patterns that standardize approaches and improve efficiency across technology stacks Identify and address technical debt and reliability gaps that improve scalability, supportability, and operational outcomes Support modernization efforts (including migration from legacy implementations to modern patterns where applicable), with an emphasis on automation and repeatability Partner with IT leadership, enterprise architects, and platform teams to align decisions with enterprise standards and long-term direction Ensure solutions meet security, compliance, and HIPAA requirements, including applying security-as-code and appropriate controls in delivery pipelines Mentor engineers through design discussions and code reviews; coach on delivery practices (testing, CI/CD, observability) and model effective use of Humana-approved AI and code generation tools Balance hands-on delivery with technical leadership (architecture decisions, alignment, and coaching) as priorities evolve Team Culture & Expectations On the Wisconsin Medicaid Market IT team, how you show up is as important as what you accomplish. We value ownership, curiosity, collaboration, and a strong desire to learn and make a meaningful difference. Team members are trusted to operate with autonomy, take accountability for outcomes, and work across domains to solve problems end‑to‑end. A growth mindset, comfort operating in ambiguity, and willingness to continuously learn new technologies and approaches are essential for success in this role—including embracing and effectively leveraging Humana‑approved AI‑assisted development and code generation as a standard part of how the team delivers high‑quality outcomes. Use your skills to make an impact Required Qualifications Bachelor's Degree in Computer Science or related field 5 or more years of experience designing, developing, and testing of software applications and/or infrastructure Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Master's Degree Additional Information Work-At-Home Requirements WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Design, build, and deliver software solutions collaboratively within an agile team. | Bachelor's degree and 3-5 years of software development experience with strong coding skills. | Become a part of our caring community At Humana, a Fortune 100 healthcare technology leader, we're transforming how millions of people experience care. As a Software Engineer 2, you'll play a key role in building modern, scalable solutions that directly improve health outcomes and consumer experiences. You'll join a highly collaborative, agile engineering organization where your ideas matter, your code ships fast, and your work has impact. What You'll Do Design, build, and deliver high-quality software solutions that power healthcare and wellness experiences. Build and maintain mission-critical APIs that power Humana's Pharmacy Benefit Management (PBM) ecosystem, ensuring our members, partners, and internal systems can access accurate, real-time data at scale. Develop and optimize high-performance backend services, with a focus on reliability, security, and maintainability. Work hands-on across the full development lifecycle, coding, testing, debugging, optimizing, and deploying production-ready systems. Leverage AI-assisted development tools to improve productivity, accelerate coding tasks, enhance documentation quality, support testing activities, and improve overall engineering effectiveness. Utilize enterprise-approved AI solutions such as GitHub Copilot, Claude Code, and similar tools to assist with code generation, code review, troubleshooting, refactoring, and knowledge discovery while maintaining engineering quality and accountability for delivered solutions. Raise the bar on engineering quality, helping develop robust testing strategies, tooling, automation, AI-assisted development practices, and engineering standards. Investigate and resolve complex technical issues, identifying root causes and implementing long-term fixes. Collaborate within a cross-functional agile team, partnering with product, architecture, and QA to create solutions aligned with business and consumer needs. Apply your engineering expertise to make independent decisions and solve ambiguous problems with minimal guidance. Seek opportunities to modernize legacy components, improve system resilience and performance, enhance backend observability and developer experience, and identify ways AI and automation can accelerate modernization efforts and reduce technical debt. Contribute to an engineering culture that values innovation, continuous learning, and relentless improvement of the consumer journey. Use your skills to make an impact Required Qualifications Bachelor's degree in Computer Science or a related technical field 3–5 years of hands-on experience in software development, systems analysis, or application programming Strong coding skills and familiarity with modern development practices (CI/CD, cloud platforms, automated testing, agile methodologies) Experience using modern developer productivity tools, including AI-assisted coding, documentation, and testing solutions Ability to effectively leverage AI-generated recommendations while exercising sound engineering judgment, code ownership, and quality standards A passion for building elegant, reliable, user-centric software A growth mindset and a desire to contribute to a mission-driven organization focused on improving healthcare Preferred Qualifications Master's degree in Computer Science or a related field Experience with enterprise-scale cloud technologies, distributed systems, or microservices Exposure to healthcare, wellness, or regulated industries (not required) Familiarity with AI-assisted software engineering tools such as GitHub Copilot, Claude Code, ChatGPT Enterprise, or similar enterprise-grade development platforms Experience leveraging AI tools to improve software development, automated testing, technical documentation, debugging, or application modernization efforts Experience using AI-assisted workflows to accelerate learning, onboarding, troubleshooting, and delivery of software solutions Additional Information Why Humana? At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few: Work-Life Balance Generous PTO package Health benefits effective day 1 Annual Incentive Plan 401K - Excellent company match Well-being program Paid Volunteer Time Off If you share our passion for helping people, we likely have the right place for you at Humana. Work-At-Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. SSN Alert Statement Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $80,900 - $110,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Design, implement, and support enterprise cloud solutions on Azure and GCP platforms. | Requires 5+ years cloud engineering experience with deep Azure and GCP expertise, including platform engineering, automation, and security. | Become a part of our caring community The Senior Cloud Solutions Engineer is responsible for designing, implementing, and supporting enterprise solutions on Microsoft Azure in alignment with the organization's cloud strategy. This role helps drive the adoption, integration, and optimization of Azure services within the existing IT landscape, ensuring secure, scalable, and resilient cloud platforms. The Senior Cloud Solutions Engineer works on complex technical initiatives requiring deep expertise in Azure architecture, platform engineering, automation, and operational best practices. The role involves evaluating multiple technical and business factors, making independent decisions on architectural approaches, and delivering solutions that improve platform reliability, security, performance, and operational efficiency. The Senior Cloud Solutions Engineer is responsible for designing, implementing, and operating enterprise solutions on the Google Cloud Platform (GCP). This role executes the organization’s cloud strategy from a technical perspective, including architecture design, environment planning, integration, and ongoing operational support across GCP services. The engineer partners with stakeholders across engineering, product, and infrastructure teams to evaluate existing systems and define fit-for-purpose solutions on GCP. This includes collaborating with product managers and developers to establish technical specifications for cloud-native applications, platform capabilities, and shared services. This role drives the deployment, scaling, and continuous improvement of GCP platform capabilities, including infrastructure provisioning, cloud management tooling, and automation. The engineer evaluates platform performance, identifies optimization opportunities, and implements enhancements to improve reliability, security, and cost efficiency. Operating with a high degree of independence, the Senior Cloud Solutions Engineer makes technical decisions on complex initiatives, balancing architectural tradeoffs and enterprise standards. The role requires deep expertise in GCP services and cloud engineering practices, with responsibility for delivering resilient, scalable, and supportable solutions. This position also contributes to shaping platform engineering direction and influencing broader cloud strategy. Required Qualifications Use your skills to make an impact • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field OR equivalent experience (5+ years in cloud engineering, platform engineering, or infrastructure engineering) • 5+ years of experience designing, implementing, and supporting enterprise infrastructure, cloud platforms, or cloud-native solutions • 3+ years of hands-on experience with Microsoft Azure, including core services such as compute, networking, storage, identity, monitoring, and security • Experience implementing Azure platform capabilities, including: • Azure Landing Zones • Azure Policy • Azure RBAC • Azure Monitor • Azure Virtual Networking • Azure Resource Manager (ARM) or Bicep templates • 2+ years of experience developing and implementing cloud enablement strategies, onboarding frameworks, or shared platform services • 2+ years of experience building and supporting CI/CD pipelines and DevOps practices2+ years of experience with containerization and Kubernetes, preferably Azure Kubernetes Service (AKS) • Experience with Infrastructure as Code (IaC) tools such as Terraform, Bicep, or equivalent • Experience troubleshooting and supporting production cloud workloads in enterprise environments • Strong understanding of cloud security, governance, compliance, and operational best practices • Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams • Demonstrated ability to work independently, lead technical initiatives, and solve complex engineering challenges • Passion for delivering reliable, secure, and scalable cloud solutions while continuously improving customer and developer experiences Preferred Qualifications • Microsoft Azure certifications such as: • Azure Solutions Architect Expert • Azure Administrator Associate • Azure DevOps Engineer Expert • Azure Security Engineer Associate • Experience designing and supporting large-scale enterprise Azure environments • Experience with Azure networking, hybrid connectivity, and identity integration • Experience operating and supporting Azure Kubernetes Service (AKS) at scale • Experience implementing enterprise cloud governance, security, and compliance controls • Experience with multi-cloud environments including Azure, GCP, and AWS • Experience supporting platform engineering, self-service cloud platforms, or tenant onboarding capabilities Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead development and execution of wellness rewards and loyalty strategy to improve member retention and health outcomes. | Bachelor's degree with 8+ years technical experience in reward/loyalty programs and 5+ years management experience, strong background in data-driven marketing and health insurance economics. | Become a part of our caring community The Director, Strategy Advancement provides data-based strategic direction to identify and address business issues and opportunities. Provides business intelligence and strategic planning support for business segments or the company at large. The Director, Strategy Advancement requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Strategy Advancement leads initiatives to analyze complex business problems and issues using data from internal and external sources. Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret, and produce recommendations and plans based on company and external data analysis. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy. Specifically, the Wellness Director, Strategy Advancement is responsible for leading the development, design, and execution of Humana's Wellness Rewards and Loyalty Strategy to attract, engage, and retain members while driving sustainable behavior change and improved health outcomes. This role serves as the strategic leader for the evolution of Humana's wellness rewards ecosystem, overseeing the design of innovative, member-centric reward programs, engagement models, benefits, incentives, and partnerships that increase participation, strengthen loyalty, and deliver measurable business value. The Director will identify emerging market trends and best practices, translate insights into differentiated program strategies, and develop scalable reward structures that align member needs with enterprise objectives. As a key architect of the wellness engagement vision, this leader will champion a loyalty- and rewards-centric mindset across the organization, fostering a shared understanding of engagement drivers and establishing a discipline of ongoing measurement, optimization, and performance management. Through strong cross-functional leadership and influence, the Director will align stakeholders across Wellness, Marketing, Digital, Product, Clinical, and Operations teams to design and deliver high-impact programs that enhance the member experience and advance enterprise goals. As a trusted strategic partner, the Wellness Director, Strategy Advancement will provide thought leadership, strategic guidance, and operational support to accelerate innovation, drive execution, and position Humana as an industry leader in wellness engagement, rewards, and loyalty program design. Use your skills to make an impact Required Qualifications Bachelor's Degree 8 or more years of technical experience, including reward and/or loyalty program experience in either health care, financial services, travel or hospitality 5 or more years of management experience Experience with economics of reward programs from liability, expense and ROI contribution Solid understanding of applicable metrics for measuring and managing customer loyalty and retention Prior experience leveraging customer insights to define strategies and target outcomes, including research, journey mapping, consumer Data-driven marketing experience, especially to drive engagement, loyalty and program value Experience with health insurance Sales, Market and Provider interactions Must be passionate about contributing to an organization focused on continuously improving consumer experiences Excellent communication, negotiation and diplomacy skill, and strong informal influencing skills. Track record of working cross-functionally; illustrating the ability to lead projects, appropriately exert influence, build consensus/alignment across teams and achieve measurable results without direct authority. Preferred Qualifications Experience activating Sales, Markets and Providers to energize and maximize program performance in service of shared outcomes Understanding of complex or regulated consumer industries a plus Progressive work experience in the Health Insurance industry Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint Master's Degree Additional Information Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Oversee all project phases from inception to completion, ensuring delivery on time and within budget by managing resources and coordinating staff. | Bachelor's degree or equivalent experience, 5+ years technical experience, project management experience, and passion for improving consumer experiences. | Become a part of our caring community The Senior Project Manager manages all aspects of a project, from start to finish, to complete it on time and within budget. The Senior Project Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Project Manager designs, communicates, and implements an operational plan for completing the project; monitors progress and performance against the project plan; to resolve operational problems and minimize delays. Identify the resources to complete the project. Prepare designs and work specifications; develop project schedules, budgets and forecasts; and select materials, equipment, project staff, and external contractors. Communicate with other operational areas in the organization to secure specialized resources and contributions for the project. Conduct meetings and prepare reports to communicate the status of the project. Set priorities, allocates tasks, and coordinates project staff to meet project targets and milestones. Begin to influence department's strategy. On moderately complex to complex issues regarding technical approach for project components, and perform work without direction. Exercise considerable latitude in determining goals and approaches to assignments. Use your skills to make an impact Required Qualifications Bachelor's degree or equivalent experience 5 or more years of technical experience Previous Project Management experience Must be passionate about contributing to an organization focused on improving consumer experiences Preferred Qualifications Reside in one of the following states: Indiana, Kentucky, Michigan, Ohio, Illinois Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead design, development, and deployment of scalable AI-enabled digital platforms and mentor engineers. | Bachelor's degree, 8+ years IT experience including 2+ years technical leadership, proficiency in full stack, cloud-native, and AI/ML pipeline implementation. | Become a part of our caring community Humana is seeking a Lead Full Stack Engineer, AI Solutions to lead the design, development, and deployment of scalable digital platforms and AI-enabled solutions across enterprise environments. This role combines hands-on full stack engineering leadership with forward-deployed problem solving, partnering closely with business leaders, architects, and cross-functional teams to translate complex, evolving requirements into secure, production-grade systems. The ideal candidate brings deep experience across front-end and back-end development, cloud-native architecture, platform engineering, and modern AI/ML operations. This person will lead technical direction, mentor engineers, and work directly with stakeholders to build high-quality solutions that improve business outcomes and align with enterprise standards, governance, and modernization initiatives. This position requires a physical presence in one of the following market locations: Louisville, KY, Dallas, TX, Washington, DC, and Chicago, IL. Key Responsibilities: Lead technical architecture, solution design, and engineering vision for business-critical platforms and AI-enabled applications Serve as a senior technical leader across all stages of software development, including front-end development, back-end development, database integrations, APIs, user experience, hosting, and server management Translate ambiguous business problems into scalable, production-ready solutions by partnering with business leaders, solution owners, and enterprise technology teams Drive discovery and workflow mapping to identify automation opportunities, evaluate technical feasibility, and define success metrics Design and prototype cloud-native and AI-enabled solutions, including application architecture, system integrations, deployment patterns, and operational models Build and deploy production-grade applications, RESTful APIs, AI/ML pipelines, and distributed services using approved enterprise technology patterns Lead by example through hands-on engineering across platform, backend, frontend, and mobile technologies Mentor and coach a small team of high-performing engineers, fostering technical excellence, accountability, and continuous improvement Review code, pull requests, and architecture decisions, providing constructive and actionable feedback Evaluate problems strategically and tactically, using strong problem-solving skills, data structures, and algorithms to determine the best course of action Partner with senior business and functional leaders to define technical direction and support enterprise decision-making Collaborate with architecture, review, and governance teams, including ARB/TRB and EA/EAI stakeholders, to align solutions with enterprise standards Support implementation of Cloud 3.0 and modernization design patterns, including onboarding, development readiness, deployment, troubleshooting, and security alignment Ensure solutions comply with enterprise processes for architecture review, AI governance, cloud onboarding, and operational readiness Investigate and recommend new technologies, frameworks, tools, and engineering practices that improve speed, quality, scalability, and maintainability Optimize systems based on stakeholder and user feedback, and document workflows and implementation details for operational handoff and long-term support Contribute insights from delivery experiences back to internal product, platform, and architecture teams to improve reusable enterprise capabilities Use your skills to make an impact Required Qualifications Bachelor’s degree in Computer Science or a related field 8+ years of progressive IT experience, including senior-level software engineering experience on large-scale technology initiatives 2+ years of project or technical leadership experience Demonstrated ability to lead significant design and development efforts with minimal supervision Experience building scalable web platforms, enterprise applications, and highly available web services Strong full stack engineering experience across modern front-end and back-end technologies Tech lead-level proficiency in one or more programming languages and frameworks such as TypeScript, Node.js, Java, Spring/Spring Boot, Vue.js, Angular, or similar Experience with React Native Experience with JSON, RESTful web services, client-server interactions, and microservices patterns Experience designing solution architecture and delivering secure, scalable cloud-native systems Knowledge of Azure Cloud Services or equivalent cloud platforms Experience with infrastructure and security as code Experience with containerization and orchestration technologies such as Docker, Kubernetes, and AKS Demonstrated experience with machine learning and artificial intelligence development operations, including implementing, maintaining, and monitoring ML/AI pipelines using industry-standard tools and frameworks Strong understanding of Agentic AI concepts and processes Ability to work effectively with incomplete and evolving requirements, using sound judgment and technical insight to drive progress Strong communication and presentation skills with technical and non-technical stakeholders Experience collaborating with governance and review bodies and cross-functional teams in enterprise environments Experience working within Centers of Excellence (COEs) and executing established playbooks Strong time management skills and the ability to deliver high-quality outcomes on schedule Comfortable giving and receiving feedback across engineering teams and broader organizational stakeholders Preferred Qualifications Master’s degree in Computer Science, Engineering, or a related field Experience with Adobe Experience Platform Experience with Generative AI tools and AI platforms on GCP, Azure, or other cloud environments Background in forward-deployed engineering, consulting-style delivery, or embedded enterprise solution development Experience integrating AI solutions into real-world business workflows while accounting for compliance, operational constraints, and enterprise standards Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $129,300 - $177,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead enterprise PAM program including security, vaulting, governance, cloud migrations, and stakeholder collaboration to improve privileged access hygiene and compliance. | 7+ years technical leadership in cybersecurity or IAM with deep PAM and cloud access expertise; Master's degree and certifications preferred. | Become a part of our caring community (Candidate should be located in one of the following Metro locations: Louisville KY, NYC Metro, Dallas Metro, Charlotte NC Metro, South Florida, Washington DC metro, Chicago, Boston, Atlanta, Nashville). The Associate Director, CyberSecurity Engineering will lead the enterprise Privileged Access Management (PAM) program, overseeing privileged account security, vaulting, and governance across cloud, on-premises, and subsidiary environments. This role is responsible for advancing PAM strategy and improving the consistency of privileged controls across the organization. The leader will guide modernization efforts and partner with stakeholders to improve privileged access hygiene. This position requires strong technical leadership, operational excellence, and effective cross-functional collaboration. Key Responsibilities: Lead and mentor direct reports and other teammates, fostering a culture of technical excellence, service, and accountability. Drive the enterprise privileged cloud migration (Pcloud), including planning, stakeholder engagement, change-champion coordination, and post-cutover stabilization. Lead privileged access efforts across subsidiaries, establishing a repeatable framework for onboarding new entities and remediating posture gaps. Manage high-risk privileged reduction initiatives with a focus on strong organizational change management execution. Partner across engineering, security, and business teams to resolve blockers, improve privileged access design, and implement consistent vaulting and governance controls. Develop and deliver a unified application onboarding experience for PAM, including playbooks, checklists, and privilege-mapping guidance. Build VP-level privileged access scorecards and integrate PAM metrics into enterprise Problem Management to identify incidents involving privileged misuse. Serve as the primary liaison for Risk and Compliance partners to address audit findings, risks, and control improvements. Support operational processes including vendor renewals, case management, program reporting, and on-call escalation responsibilities. Stay current on industry trends, emerging PAM technologies, and regulatory expectations related to privileged access security. Use your skills to make an impact Role Essentials: 7+ years of experience in technical leadership roles driving complex cybersecurity or IAM programs. Proven experience leading PAM engineering or operations teams and delivering privileged access solutions at enterprise scale. Deep technical expertise in privileged access concepts including vaulting, rotation, service accounts, SUDO policies, and elevated-access governance. Strong understanding of Active Directory/Entra ID, Windows/Linux/Mac operating systems, and cloud privileged access patterns. Demonstrated success driving modernization initiatives and reducing high-risk privileged access. Excellent leadership, communication, and stakeholder engagement skills. Hands-on, collaborative approach to problem-solving and solution delivery. Ability to participate in and oversee on-call support for PAM services. Preferred Requirements: Master's degree in Cybersecurity, Information Technology, Computer Science or related field. Industry certification such as, but not limited to, CISSP, CCSP or CISM. Experience leading projects in both agile and waterfall methodologies. Project management certifications such as PMP or CSM preferred. Experience in budget planning and management for technologies, services, and staffing resources Remote/WAH requirements: WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $156,600 - $215,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-14-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Design and develop cloud-based big data solutions primarily using Microsoft Azure. | Requires 5+ years software development experience with cloud platforms and strong SQL skills. | Become a part of our caring community The Senior Cloud Solutions Engineer participates in the design and development of cloud-based solutions and applications in the big data space within Humana’s Digital & Data organization primarily using Microsoft Azure and related technologies. The Senior Cloud Solutions Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.The Senior Cloud Solutions Engineer Implements the organization's cloud strategy from a technical perspective, including design, planning, integration, and maintenance for big data solutions using Microsoft Azure. This will involve participating in the design and development of cloud-based solutions and applications within Humana’s Digital & Data organization primarily using Microsoft Azure. Responsibilities Include: • Work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. • Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications and solutions. • Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department’s strategy. • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Use your skills to make an impact Required Qualifications • Bachelor's Degree in Computer Science or related field or equivalent work experience • Experience building Cloud Solutions in big data with Azure, AWS or GCP • 5 or more years of experience designing, developing, and testing of software applications • Strong SQL skills • Experience with Azure Functions including Azure Data Factory, Azure Data Lake, and Azure Logic Apps • CI/CD experience creating Azure DevOps pipeline • Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications • Master's Degree • Databricks experience • Python experience Additional Information Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested • Satellite, cellular and microwave connection can be used only if approved by leadership • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours 40Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$106,900 - $147,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead and evolve enterprise incident management practices with AI enablement and automation to improve operational resilience and service reliability. | Requires 5+ years in IT operations or incident management, expertise with ITSM platforms (ServiceNow), ITIL 4 knowledge, and experience with AI-driven workflows and observability. | Become a part of our caring community The Senior Incident Management Engineer is responsible for designing, building, and continuously evolving the enterprise Incident management practice with a strong emphasis on AI enablement, automation, and cross-functional integration. This role drives operational resilience by leveraging AIOps, advanced analytics, and standardized processes across ITSM functions to proactively detect, respond to, and prevent service disruptions while minimizing business impact and improving service reliability at scale. The Incident Management Practice Engineer leads the transformation and maturity of incident management capabilities across the enterprise, with a focus on AI-driven operations, automation, and seamless integration across ITSM practices including Problem, Change, and Knowledge Management. This role is accountable for defining governance models, and operational frameworks aligned to ITIL 4 and enterprise objectives. The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes. A core component of the role is AI enablement by embedding AIOps, machine learning, and predictive analytics into the incident lifecycle. This includes implementing intelligent alert correlation, predictive incident detection, automated triage, and self-healing capabilities to reduce noise, accelerate resolution, and prevent repeat issues. The engineer will design and optimize end-to-end workflows within ServiceNow, leveraging automation and AI to improve efficiency and scale. They will also partner closely with observability and engineering teams to enhance monitoring strategies, event management, and root cause insights. In addition, the role establishes and governs continuous improvement cycles-using centralized dashboards, KPIs (e.g., MTTR, SLA/SLO attainment, deflection rates, automation coverage), and AI performance metrics to drive measurable outcomes. The position requires both strategic leadership and hands-on execution to deliver sustained improvements in incident reduction, response effectiveness, and service stability. Use your skills to make an impact Required Qualifications • * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) • 5+ years of experience in IT operations, DevOps, software engineering, or incident management • Hands-on expertise configuring and optimizing enterprise ITSM platforms, particularly ServiceNow • Strong understanding of ITIL 4 practices, with experience integrating Incident Management with Problem, Change, and Knowledge Management • Experience designing and implementing automation and AI-enabled workflows within ITSM environments • Experience with observability, monitoring, and event management practices in complex distributed environments • Proven ability to work across teams to align processes, tools, and data for end-to-end service management • Strong analytical skills with the ability to leverage operational and AI-driven insights to drive decisions and improvements Preferred Qualifications • * TIL 4 certification (Foundation or higher) • Hands-on experience with AIOps platforms and implementing AI use cases such as predictive incident detection, alert correlation, and automated remediation • Strong background in SLA/SLO design, operational resilience, and reliability engineering practices • Experience implementing AI performance measurement frameworks (e.g., deflection rates, accuracy, resolution speed) and centralized ITSM dashboards • Proven track record of driving enterprise-wide process integration across ITSM disciplines • Strong collaboration and leadership skills with the ability to influence stakeholders across engineering, operations, and business teams Additional information: This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position but located within a specific geography. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $89,000 - $121,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead design, build, and operation of enterprise traffic management and edge security platforms ensuring secure, high availability connectivity. | 6+ years in load balancing or infrastructure security with 2+ years managing technical teams and hands-on experience with F5 and Citrix platforms. | Become a part of our caring community The Associate Director, Edge Security & Traffic Management is responsible for leading the design, build, and operation of enterprise traffic management platforms that enable secure connectivity, high availability, and modern application delivery across corporate and subsidiary environments. This role oversees External Global Traffic Management (Akamai), Internal GTM (Citrix NetScaler and F5), and Local Traffic Management solutions across on-premises and cloud platforms (Azure Application Gateway, GCP ILB/ELB), as well as Edge Security tooling including Akamai AAP and F5 Shape Botnet protection. The Associate Director provides both strategic and operational leadership to ensure these platforms operate reliably at scale while advancing modernization, standardization, and the maturity of a hybrid Agile delivery model. This role is accountable for delivering consistent solution designs, improving user experience, and curating supported enterprise architectural patterns to reduce operational friction and team churn. The Associate Director, Edge Security & Traffic Management leads a multi-disciplinary engineering and operations organization responsible for enterprise-scale traffic management capabilities. These platforms form the backbone of multi-region application connectivity and operate alongside web application firewall (WAF), bot protection, and network security controls to ensure secure access, application hardening, and availability across internal systems, cloud environments, and external internet-facing resources. This role is responsible for driving consistent execution, improving platform resilience, and advancing modernization initiatives across traffic management and edge security tools. The Associate Director oversees a skilled team with a focus on enterprise-class maturity, including clear separation of engineering and operations responsibilities to optimize delivery cycles. This includes enhancing an established SAFe Agile model to ensure sustained delivery while mitigating burnout. The role also curates a standardized set of approved templates and patterns for traffic management, ensuring a secure-by-design, scalable, and repeatable solutioning approach. Key Responsibilities Use your skills to make an impact • Provide leadership for engineering and operations teams responsible for enterprise load balancing, traffic management and gateway services, and edge integrations • Own the strategy, roadmap, and operational performance of Secure Edge platforms enabling resilient, hardened connectivity • Ensure high availability, performance, and resiliency of services governing enterprise traffic and user access across on-premises and cloud environments • Drive modernization initiatives, including on-premises standardization, optimization of cloud-delivered global traffic services, and integration of native cloud gateways • Establish and maintain consistent policies, standards, and architectural patterns across corporate and subsidiary environments • Oversee operational metrics, service health monitoring, incident response, and continuous improvement efforts • Manage budgets and resource allocation across associates, contractors, and supporting services • Develop and mentor senior technical leaders while building and sustaining high-performing engineering teams Required Qualifications • Bachelor’s degree or equivalent practical experience • 6+ years of experience in load balancing, infrastructure security, or related technical domains • 2+ years of experience leading and managing technical teams • Demonstrated experience developing engineers and operations staff into clearly defined roles and career paths • Hands-on experience operating and scaling enterprise traffic management platforms • Experience with F5 BIG-IP and Citrix NetScaler platforms • Strong understanding of load balancing principles, architectures, and design patterns • Experience operating in highly regulated environments and supporting audit and compliance requirements • Ability to align vendor strategy with enterprise standards and provide long-term technical direction • Proven ability to partner across the enterprise to build trusted relationships, influence outcomes, and establish clear boundaries Preferred Qualifications • Experience with WAF, DDoS, and bot mitigation security controls • Experience driving modern traffic management solutions for multi-region, cloud-hosted applications (e.g., Azure Application Gateway, Akamai GTM) • Strong understanding of network traffic flows and application delivery patterns • Demonstrated success leading cross-functional initiatives within large, matrixed organizations • Prior experience in healthcare, financial services, or other highly regulated industries Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $156,600 - $215,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Design and implement AI-driven automation and integration for ITSM and lifecycle management workflows to improve operational efficiency. | Requires 10+ years engineering experience with automation, AI tools (Azure, Claude Code, OpenAI), ServiceNow development, cloud technologies, and strong communication skills. | Become a part of our caring community This role will play a key role in the transformation of IT Service Management (ITSM) and Technology Lifecycle Management (TLM) operations by leveraging automation, AI, and platform integration. The engineer will eliminate manual processes, simplify and automate complex workflows, improve data quality, and enable intelligent decision-making across the enterprise. Key Responsibilities 1. Automation of ITSM & Lifecycle Workflows • Automate asset and lifecycle management processes including end-of-life tracking, refresh orchestration, and compliance monitoring. • Rapidly develop AI skills and automation patterns necessary to model optimal paths for EOL work orchestration and completion. This includes building a catalog of repeatable skills for activities such as code-based updates (.net / java version updates) and server and O/S migrations. • Design and implement automation across incident, problem, and change management workflows. • Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort and cycle time. 2. AI Enablement • Integrate AI into operational workflows to improve incident triage, routing, root cause summarization, change risk prediction, and lifecycle risk modeling. • Leverage enterprise AI capabilities such as Claude Code, Azure AI/OpenAI, Gemini and internal AI platforms where applicable. 3. Platform & Data Integration • Integrate and optimize ServiceNow, LeanIX, Apptio, CMDB, and related enterprise platforms. • Ensure clean, automated data flow across systems to improve interoperability, reduce duplicate entry, and strengthen decision support. 4. Observability & Insights • Build dashboards and insights for lifecycle risk, incident patterns, root cause trends, and change success/failure rates. • Enable real-time operational visibility to support better prioritization and faster action. Expected Outcomes • Establish a scalable catalog of reusable AI-driven automation capabilities that application and technology teams leverage annually to plan, orchestrate, and execute EOL lifecycle activities with minimal manual effort. • Accelerate EOL lifecycle execution through AI-enabled orchestration, simplifying complex, cross-team workflows and reducing time to remediate unsupported technologies across the enterprise. • Develop standardized automation patterns and playbooks that group and sequence logical EOL activities (e.g., discovery, impact analysis, remediation planning, execution), eliminating redundant effort and driving consistency. • Enable intelligent, application and technology-centric EOL planning, delivering clear visualization, inventory, and AI-recommended action plans for each application or technology to streamline decision-making and execution. • Drive rapid adoption of AI skills and tooling across ITSM and TLM teams, embedding AI into day-to-day operations to continuously optimize lifecycle management, reduce waste, and improve throughput. • Improve enterprise visibility into EOL risk and progress through automated insights, enabling proactive planning, faster execution, and measurable reduction in lifecycle-related risk exposure. Use your skills to make an impact Required Qualifications • Bachelor's degree or equivalent work experience. • 10 or more years of engineering experience with automation, integration, or software/platform engineering. • Experience with AI tools including Azure, Claude Code, OpenAI • Demonstrated experience simplifying complex operational processes through software engineering and workflow automation. • Strong experience with APIs, scripting, and software development using technologies such as Python and/or JavaScript. • Experience with ServiceNow development, configuration, integration, or workflow automation. • Experience with cloud technologies and modern automation frameworks, with Azure preferred. • Strong communication, systems thinking, and the ability to collaborate effectively across organizational boundaries. • Passion for automation, simplification, and improving how work gets done across enterprise IT operations. Preferred Qualifications • Experience applying AI to IT operations, workflow orchestration, or enterprise service management. • Knowledge of ITSM disciplines including incident, problem, and change management. • Knowledge of CMDB, asset management, and technology lifecycle management practices. • Experience integrating enterprise platforms such as ServiceNow, LeanIX, Apptio, and related data/reporting tools. • Strong data mindset with experience using metrics to improve quality, automation outcomes, and operational performance. Additional Information Work-At-Home Requirements • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. • Satellite and Wireless Internet service is NOT allowed for this role. • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $156,600 - $215,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.