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Process member transactions, manage cash, assist with account maintenance, maintain security and balance branch equipment, and provide professional service across communication channels. | High school diploma or GED required; bachelor's or associate degree preferred; strong communication and problem-solving skills needed to build trust with members. | If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities • Comply with all Credit Union policies and regulatory requirements. • Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. • Follow all security and control procedures. • Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. • Adhere to SECU Check Acceptance Guidelines and Hold procedures. • Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. • Answer phones and assist members with service requests. • Operate a drive-through window as needed. • Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. • Evaluate daily mobile and automated teller machine check deposits. • Help verify and prepare cash delivery and shipments. • Interact with other departments to facilitate member request. • Organize, file and scan documents daily. • Process foreign and domestic wire transfers. • Help order and return foreign currency. • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. • Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. • Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision. • Learn CXone and be able to assist MSS as requested. • Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. • Maintain daily and monthly records for various reports – i.e., return items, forgeries. • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. • Participate in additional training and continuing education to enhance knowledge of branch operations. • Regular attendance and punctuality are mandatory. • Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements • Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). • Consistently demonstrates SECU’s Core Values • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. • Must have good communication skills, both verbal and written. • Must have good problem-solving skills. • Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

Design and build control-plane and telemetry experiences for AI-native distributed systems. | Deep experience with distributed systems, platform software, information design, and AI-native product judgment. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/05/2026. *Please note for the right person, we would consider a fully remote employee* The Experience We are looking for an unusual kind of engineer: someone who can reason deeply about data-intensive and distributed systems, then turn that complexity into a product people can understand, trust, and use. You may have built infrastructure, control planes, developer platforms, data systems, or deeply technical enterprise products. You understand that the hardest systems problems are not solved when the backend works. They are solved when users can form an accurate mental model of the system, take powerful actions safely, diagnose what happened, and recover when things go wrong. That challenge is becoming more interesting in an agentic world. Interfaces are no longer just collections of pages and workflows. Users may express intent rather than specify every step; agents may plan and act across complex systems; and the product must make those actions legible, governable, and reversible. We want someone who is excited to rethink what a control plane should be when agents are the primary actors and humans provide direction, oversight, and judgment. This is a hands-on, high-leverage role at the intersection of systems architecture, product engineering, information design, and interaction design. You will help define not only how the system is built, but how its underlying concepts and behavior become a coherent product. Telemetry, Visualization, And Human Judgment We believe agents will increasingly do the work. The human interface must make it possible to see what was done, understand why it happened, recognize what requires attention, and make consequential judgments with confidence. In this model, telemetry is not a secondary operational concern or a collection of dashboards added after the fact. It is a core part of the user interface. This role will own both control-plane and telemetry experiences: the surfaces through which users express intent, supervise agent activity, understand outcomes, investigate anomalies, and intervene when human judgment adds value. That requires more than displaying data. It requires choosing the right abstractions, preserving context and provenance, revealing causality where possible, and turning dense system behavior into information that people can grasp and act on. We are looking for someone serious about the craft of information design—familiar with Edward Tufte’s work and informed by thinkers such as Bret Victor, Ben Shneiderman, or Tamara Munzner—without being doctrinaire about any one approach. You should know how to use hierarchy, comparison, annotation, small multiples, progressive disclosure, and thoughtful visual density to make complex data genuinely understandable. You should also have a strong point of view about the boundary between human and machine. Human-in-the-loop should be intentional, not a reflexive approval step placed in every workflow. Some decisions require human review before action; others are better served by clear policies, strong guardrails, complete auditability, and precise escalation when something falls outside expectations. You will help determine which model is appropriate, and design the evidence and interactions that make each model trustworthy. What You’ll Do • Own and build core control-plane and telemetry experiences, from underlying domain models, events, and APIs through the user-facing product. • Translate distributed-system concepts—state, dependencies, policy, identity, lineage, orchestration, failure, and recovery—into clear product primitives and interactions. • Develop workflows for agent-executed work, including how human intent is expressed, permissions are enforced, activity is observed, outcomes are explained, and changes are audited or reversed. • Create information-rich visualizations that help users understand state, change over time, relationships, anomalies, causality, and uncertainty without flattening meaningful complexity. • Decide thoughtfully what should be done by an agent, what requires human judgment, and what belongs in a graphical interface, API, or programmable surface. • Define patterns for human oversight, including when to require review before action, when to escalate exceptions, and when durable auditability is more valuable than synchronous approval. • Prototype new interaction models, test them against real technical constraints, and carry the strongest ideas into durable production systems. • Shape architecture and product direction through working software, clear technical judgment, and a strong point of view about usability. You're Our Person If • Deep experience with data-intensive or distributed systems. You reason naturally about state, consistency, failure modes, asynchronous behavior, scale, and operational tradeoffs. • Experience building platform or control-plane software—not only consuming infrastructure, but creating the systems through which other people understand and operate it. • Experience directing multi-agent software development workflows and applying AI-native engineering practices, including specification-driven planning, implementation, review, and validation. • Exceptional product and information-design instincts. You care about information architecture, visual hierarchy, interaction design, sensible defaults, progressive disclosure, and the details that make complex software feel coherent. • Demonstrated ability to make high-dimensional, dynamic, or operational data grokkable to humans. You can move from raw events and system state to visual explanations that support real decisions. • The ability and willingness to work across the stack. You can engage credibly with backend architecture and APIs while also building, prototyping, or closely shaping user-facing experiences. • AI-native product judgment. You think beyond chat interfaces and copilots to questions of agency, context, permissions, observability, evaluation, trust, and human control—and you can distinguish when the right user is an agent from when it must be a person. • A nuanced view of human-in-the-loop design. You can reason about risk, reversibility, uncertainty, accountability, and cost to determine when human intervention is necessary and when guardrails plus auditability are the stronger design. • Comfort with ambiguity and first-principles product development. You can find the right abstraction before the requirements or organizational boundaries are fully settled. Even Better If • Databases, distributed compute, orchestration, telemetry systems, event models, observability, governance, security, or developer infrastructure • Information visualization, operational analytics, investigative interfaces, or other products that help people reason about complex and changing data • Enterprise or technical products in which correctness, permissions, auditability, and operational safety matter • Rich web applications or developer tools that expose complex systems without simply mirroring backend complexity • AI agents, tool-using models, human-in-the-loop systems, or interfaces for planning and supervising automated work • Zero-to-one product development, especially where the product model and technical architecture evolved together Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Design and operate authorization interfaces and security token services to protect platform interactions and partner with teams to evolve access controls. | Experience shipping and operating security-sensitive backend or distributed systems with deep knowledge of authentication and authorization protocols and fluency in at least one backend stack. | Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Team Product Platform builds and owns the shared foundations the rest of Replit is built on, spanning the full stack so every other team can ship features safely and quickly. Identity & Authorization defines how people, agents, sandboxes, and services prove who they are and what they can do. These systems protect critical product and service interactions across Replit's web product, Agent, enterprise controls, and internal services. Our work is high-leverage and horizontal: when identity and policy are clear, reliable, and easy to adopt, every other team can move faster without rebuilding security controls. We are a small, collaborative team that values curiosity and clear thinking over pedigree, and we work in the open by bringing each other the problem rather than just the request. We care more about how you reason and build than the route you took to get here. About the Role As a Software Engineer, you will design, build, and operate the identity and authorization systems that protect critical interactions on Replit, including Agent acting on behalf of a user or holding their own identity. The work is guided by a few simple questions: Can every protected request prove which workload made it, which principal it represents, and who is acting on that principal's behalf? Can product teams express policy once and trust the same decision across web, mobile, Agent, and internal services? Can enterprise administrators control who can access each workspace, app, connector, and Agent capability without navigating a permission maze as well as having a legible ledger of decisions? Can Agent act for a user across long-running and durable work without receiving broad or long-lived credentials? Are identity and authorization fast, reliable, highly available, and observable enough for the product flows that depend on them? What you'll do Design and operate central authorization interfaces with typed principals, actions, resources, decisions, explainable deny reasons, privilege attenuation, delegations, and obligations Evolve enterprise roles, groups, app access, entitlements, and workspace policy so common cases stay simple and advanced cases remain possible Build and operate Replit's Security Token Service and workload identity using OAuth 2.0 token exchange, JWT/OIDC, SPIFFE/SPIRE, and mTLS Threat-model delegation, confused-deputy risks, and cross-tenant movement, then make secure, fail-closed behavior the default Lead compatible migrations with shadow evaluation, feature gates, telemetry, and rollback plans, and own the SLOs, incidents, and operational health of the systems you ship Partner with Agent, Connectors, Enterprise, Security, and Infrastructure teams to turn product requirements into shared platform primitives Research and develop new innovative approaches to Authx in the Agentic world Areas you might work in Authorization policy: evolve Replit's central policy decision point and migrate fragmented authorization checks to its typed contract. Agent delegation: extend the current delegation foundation so the user is the subject and Agent is the authenticated actor, with continuous validation and dynamic permission envelopes as work runs. Enterprise access control: evolve roles, groups, workspace policy, and app-level grants for both simple collaboration and complex organizations. Agent and service identity and reliability: operate the token and workload-identity systems that protect service-to-service traffic. Required skills and experience Experience shipping and operating security-sensitive backend or distributed systems in production, including reliability, performance, incidents, and observability Depth in authentication, authorization, or identity systems, such as OAuth 2.0/OIDC, JWT, mTLS, Identity Federation, RBAC, ReBAC, PBAC, Zanzibar, Macaroons, Biscuits, Cedar, or policy engines. You do not need prior experience with every item Strong understanding of multi-tenant security, least privilege, delegation, privilege attenuation, auditability, and threat modeling Experience migrating security-sensitive systems without breaking callers. Approaches can include typed contracts, shadow evaluation, and staged enforcement Fluent in at least one production backend stack. Our systems use TypeScript, Go, Rust, Postgres, gRPC/Protobuf, Kubernetes, Envoy, and Restate Able to make and communicate tradeoffs across security, reliability, latency, product experience, delivery speed, and long-term maintainability If you're excited about this role but don't meet every requirement, we still encourage you to apply. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? Self-driving Company Replit Agent at Scale AI Adoption Build Open-Source Apps Interviewing + Culture at Replit Operating Principles Reasons not to work at Replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Develop and maintain full-stack software products for B2B commerce in hospitality, balancing frontend and backend work. | Senior-level full-stack engineer with 8+ years experience, strong object-oriented design skills, and ability to build complex data-intensive systems. | Come build the rails of B2B commerce in hospitality, starting with hotels What excites you • You're someone who has worked on early-stage teams, perhaps even as a founder, and love wearing multiple hats (to a healthy extent). • You've seen products come to life from just a spark of an idea, and even if things don't quite pan out, you're motivated by the process of making something from nothing. • You want to work on software that has real, tangible value to deliver to the people who need it, even if the solution can be basic or 'unsexy' sometimes. • You're an expert at prioritization and time management who can gracefully adapt to new facts on the fly as you make tradeoffs between customer and business needs. • You're focused on quality, not quantity. You can distill complex systems in the service of building delightful yet powerful applications. What excites us • You have 8+ years of hands-on experience as a senior contributor to teams that have proved they can ship great products. • You're a full-stack generalist equally adept with with popular client-side and server-side technologies (Ruby on Rails / Hotwire / Typescript / React / Node.js / Postgres). • You have strong experience building responsive, intuitive user interfaces and can seamless transition between frontend and backend work. • You have solid object-oriented design and programming skills with experience architecting solutions for complex data-intensive systems. • You have experience building software that enables money movement with a penchant for digitizing historically paper-based processes. • You try to give back to the development community as a contributor to Open Source Software projects or other pro-bono avenues. Working at Folio • Folio is a Ruby on Rails app with Typescript Node.js automations deployed to AWS. • Our engineering team meets daily for standup (except Friday) and otherwise keep meetings to a minimum. • We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners. • For the most part, we rely on Google Meet, GitHub, Linear, Notion, and Slack to make decisions and get things done day-to-day. What we value • Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace. • Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit. • Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together. • Hospitality. The industry we're building for has a culture of service to others, and we bring that energy to how we work together each day.

Design and build reliable full-stack features collaborating with cross-functional teams and leveraging AI tools to enhance productivity. | 4+ years full-stack JavaScript/TypeScript experience with React and Node.js, production API and AWS experience, and use of AI coding assistants. | US Based Salary: $100,000 - $135,000 DOE About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role Join a mission-driven engineering team passionate about helping nonprofits drive real impact. You'll work on meaningful software alongside a collaborative team that values creativity, autonomy, and continuous growth. Beyond the technical skills, we value people who think critically, collaborate openly, and bring fresh ideas to how we work and what we build. What You'll Do Design and build thoughtful, reliable features across the full stack. You'll work on backend services and APIs just as much as the frontend, and we need you to be strong at both. Bring strong UI and UX sensibility to your frontend work. Good enough isn't good enough when clients are depending on it. Proactively evaluate tradeoffs and speak up about them. We want someone who thinks about business value and client impact without needing to be asked. Own your work from sprint planning and ticket refinement through implementation, peer review, and demo. Use AI tools as a normal part of how you work, whether that's coding, debugging, or researching. This is table stakes for us. Think critically about where AI can create real value for our clients and help shape features that deliver on that. Partner closely with product managers, designers, and QA to ship things people actually want to use. Give and receive code reviews in a way that makes everyone better, not just the code. Share what you know. We grow together here. Requirements 4+ years of full-stack JavaScript/TypeScript development on production systems. Strong React experience including component architecture, state management, and performance. Solid backend experience with Node.js and TypeScript, including building and maintaining production APIs and services. Solid grasp of REST APIs and GraphQL on both sides of the wire. Production experience with MySQL and/or PostgreSQL. Familiarity with CI/CD practices using GitHub Actions, CircleCI, or similar. Comfortable working in AWS or a comparable cloud environment. Strong problem solving skills, high EQ, and the ability to communicate and collaborate well across a team. Active daily use of AI coding assistants like Copilot, Cursor, or Claude. This is expected, not optional. Preferred Qualifications Hands-on experience building AI-powered product features, whether that's LLM integration, agentic workflows, or AI-assisted UX. Mobile development experience as a nice to have. Experience with Docker, Kubernetes, or infrastructure as code tools like Terraform or CloudFormation. Familiarity with nonprofit or social impact technology. Bachelor's degree in Computer Science or equivalent experience. At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

Lead and improve the DevOps function including infrastructure, CI/CD, observability, and team management. | 6+ years DevOps experience, 2+ years leading engineers, strong AWS and infrastructure as code skills. | Why LiveData LiveData builds cloud-based surgical software that helps hospitals run operating rooms more efficiently while improving patient outcomes. The systems behind this work must be reliable, secure, observable, and cost-aware. This role leads the DevOps function at LiveData, managing a small team of two engineers while staying close to the technical work. You will report to the VP Engineering, and own how infrastructure, deployment, operations, and reliability are designed and run across the company. About LiveData LiveData is a healthcare technology company automating clinical and operational workflows across Electronic Health Record (EHR) systems. We build on a serverless-first AWS architecture to keep systems lean and scalable while relying on managed services where they fit best. LiveData was selected by Modern Healthcare as one of the Best Places to Work in Healthcare for 2026, its eighth consecutive year on the list. The Role We are hiring an Engineering Manager-DevOps to lead and improve our DevOps function. You will manage two DevOps engineers and work closely with software engineering, QA, security, and leadership to improve delivery speed, reliability, observability, security, and AWS cost efficiency. This is a hands-on leadership role. You are expected to make architectural decisions, review infrastructure changes, shape CI/CD workflows, guide incident response, and help solve difficult production and platform problems in a pragmatic way. Our environment is AWS-first and serverless-first, with a strong preference for automation, infrastructure as code, and managed services over undifferentiated operational toil. What You Will Do • Lead, coach, and develop a team of two DevOps engineers. • Own the health and maturity of the DevOps function: infrastructure, CI/CD, observability, and release processes. • Define and execute a DevOps roadmap aligned with engineering and business goals. • Partner with software engineers to improve developer experience and deployment reliability. • Strengthen infrastructure as code, automation standards, and operational runbooks. • Oversee production operations: monitoring, alerting, incident response, and root cause analysis. • Drive reliability, availability, backup and recovery readiness, and disaster recovery planning. • Guide secure infrastructure and delivery practices in collaboration with security and engineering leadership. • Manage and optimize AWS usage with attention to scalability, resilience, and cost. • Track and report key operational metrics (e.g., deployment frequency, change failure rate, availability, mean time to recovery, cloud spend). • Help evaluate tooling and vendor choices appropriate for a small engineering organization. • Support future hiring and growth of the DevOps function. • Use AI coding assistants and automation tools as part of daily workflows. What You Bring Required • 6+ years in DevOps, platform, SRE, or infrastructure engineering. • 2+ years leading engineers directly or serving as technical lead for a small DevOps/platform team. • Strong hands-on experience with AWS in production environments. • Experience building and improving CI/CD pipelines and infrastructure as code. • Proven track record operating production systems with a focus on reliability, observability, and incident response. • Experience with cloud security fundamentals, secrets management, identity and access control, and secure deployment practices. • Strong working knowledge of Linux, networking fundamentals, and shell-based troubleshooting. • Experience with scripting or software development in Python, Bash, or similar languages. • Ability to review and refine AI-generated code or configuration using sound engineering judgment. • Clear communication skills and the ability to work effectively across engineering, leadership, and non-technical stakeholders. Preferred • Experience in healthcare or another regulated environment. • Experience with serverless AWS services such as Lambda, API Gateway, S3, CloudWatch, IAM, EventBridge, RDS, or Aurora. • Experience with AWS CDK, Terraform, or similar infrastructure-as-code tooling. • Familiarity with compliance-minded engineering practices (auditability, access review, logging and retention controls, change management). • Experience improving developer experience for small engineering teams. • Familiarity with PostgreSQL, application performance monitoring, and AWS cost optimization. • Experience with AI-assisted development tools and workflows. • Experience supporting remote engineering teams and coordinating operational work across time zones. Tech Environment • Cloud: AWS (serverless-first) • Infrastructure: Infrastructure as code, automation-first operations • Data: Aurora and other relational databases • Development: GitHub, CI/CD pipelines, command-line tooling, AI coding assistants • Architecture: REST APIs, event-driven workflows, managed cloud services • Operations: Monitoring, alerting, logging, incident response, deployment automation What Sets This Role Apart • Small-team impact. You can drive meaningful operational and platform improvements quickly. • Real people leadership. Direct management responsibility for two engineers. • Technical depth. You stay close to architecture, tooling, and production operations. • Healthcare context. Systems support clinical and operational workflows where uptime, traceability, and pragmatic risk management matter. • AI-assisted engineering. AI tooling is part of daily work, anchored by strong engineering judgment. Compensation Competitive salary commensurate with experience. Benefits include generous health, dental, and vision insurance; an employer-matched 401(k); paid time off; and remote work flexibility. Based on experience and location, the target salary range for this role is $125-$175K. Work Location This is a remote-first role. While you can work from anywhere in the U.S., we strongly prefer candidates in the Eastern Time Zone. If you are located elsewhere, you should have experience working core business hours (8 AM to 5 PM ET). Additionally, you must be available to travel to the Boston area approximately once per quarter for in-person team collaboration. Employment Authorization Applicants must be authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship now or in the future. The chosen candidate must pass a standard background check/drug test.

Lead post-sales strategy alignment across product, sales, and customer success teams to drive scalable business growth. | 10+ years in post-sales or related operations with strong cross-functional leadership and process design skills. | Director, Post-Sales Strategy & Business Alignment East Coast & Central Preferred Time Zone Remote USA Who We Are Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com. THE ROLE The Director, Post-Sales Strategy & Business Alignment is the connective tissue between Product, Go-to-Market (GTM), and the post-sales organization (Professional Services, Customer Success, Education Services, and Support). This role owns the frameworks, governance, and processes that keep post-sales priorities represented in product decisions, keep services offerings aligned with sales motions, keep joint marketing efforts grounded in the customer base, and keep delivery methods and maturity models consistent across every post-sales function across all product lines. This is a build-and-scale leadership role: you will hold decision rights on post-sales release readiness, establish cross-organizational governance, and build a high-performing strategy and operations function that turns cross-functional complexity into scalable business growth. What You Will Do In This Role Product Liaison — SRBR & NPI Ownership • Own the relationship between Product and post-sales, ensuring post-sales needs, constraints, and customer signals are represented in product planning. • Lead the team responsible for driving SRBR (Solution/Strategic Roadmap Business Review) cadences with Product, ensuring post-sales functions have visibility into roadmap direction and a structured way to feed back requirements. • Hold decision rights on post-sales NPI release readiness to accelerate product adoption, reduce early-stage churn, and shorten customer Time to Value across major launches. • Establish cross-functional escalation and decision governance to resolve roadmap conflicts, ensuring critical customer adoption signals directly influence product strategy. GTM Liaison — Aligned Services Offerings • Own the relationship between GTM/Sales and post-sales, ensuring services offerings (Professional Services, Customer Success, Education) are packaged, priced, and positioned in a way that supports the sales motion. • Lead the team driving alignment on services offer construction — new offer design, offer retirement, bundling with license sales, and consistency of offer definitions across segments and regions. • Partner with sales leadership and offering/product marketing to ensure sales teams can clearly articulate and sell post-sales offerings without ambiguity. • Establish a repeatable intake and review process for new or changed services offerings before they go to market. Joint Digital Marketing Strategy for the Customer Base • Own the post-sales side of joint marketing strategies aimed at the existing customer base (expansion, adoption, retention, advocacy). • Partner with Marketing to align campaigns, customer marketing programs, and lifecycle communications with what post-sales teams know about customer health, maturity, and expansion readiness. • Ensure customer-base marketing initiatives are sequenced with CS/PS delivery motions rather than run independently of them. Process Framework - Methods, SOP, & Maturity Models Approach • Drive the overall methods/SOP approach for all post-sales functions (PS, CS, Education, Support), ensuring a consistent operating framework rather than function-by-function fragmentation. • Own the lifecycle for how methods and SOPs are created, approved, published, and retired. • Partner with enablement and tech-stack owners to ensure methods/SOPs are reflected in tooling and workflows, not just documentation.Lead the process framework for maturity models that describe customer development/adoption progression across all products. • Ensure maturity models are consistent in structure and language across product lines, while allowing for product-specific nuance. • Own governance for how maturity models are maintained, versioned, and adopted operationally by CS, PS, Education, and Support (e.g., as inputs to health scoring, success plans, or renewal risk). Team & Scope • Lead, mentor, and scale a high-performing team, defining resource allocation and team charter to support company growth goals. • Operates cross-functionally across Product, GTM/Sales, Marketing, and all post-sales functions. • Reports into post-sales leadership; expected to represent post-sales interests at the leadership table for Product and GTM planning cycles. What You Need To Be Successful In This Role • 10+ years in post-sales operations, professional services operations, customer success operations, or related roles, including experience working directly with Product and GTM/Sales organizations. • Exceptional cross-functional relationship management skills, with a proven track record of building trust, alignment, and shared goals across distinct organizational teams. • Advanced executive communication and storytelling ability capable of translating complex operational feedback from post-sales into clear, persuasive strategic priorities for Product and GTM stakeholders. • Proven ability to lead and influence senior leaders without direct authority, navigating conflicting priorities to drive consensus and operational alignment. • Demonstrated experience building or running structured cross-functional governance processes (e.g., roadmap reviews, offer governance, NPI processes). • Experience designing or operationalizing customer maturity/adoption models. • Strong process design and documentation skills; comfortable formalizing informal or inconsistent practices into scalable frameworks. • Experience managing a team and influencing senior stakeholders without direct authority over their functions. • Experience applying AI/LLM-based tools to operational processes (e.g., using AI to draft, structure, or maintain SOPs, maturity model documentation, or governance materials). • Understanding of how customer/product data (CRM records, usage/adoption signals, support and delivery data) can feed maturity models, health scoring, or NPI readiness assessments — including at least a working knowledge of the underlying data structures. • Comfortable evaluating where AI can be embedded into post-sales methods/SOPs (e.g., AI-assisted delivery playbooks, support triage, or CS workflows) rather than treating AI as a separate initiative from core process work. What Else Would Be Great • Experience in a B2B software/SaaS company with a multi-product portfolio. • Familiarity with CRM-based customer health/risk scoring (e.g., Salesforce). • Background spanning at least two of: Professional Services, Customer Success, Education Services, Support. • Identify and execute opportunities to integrate emerging technologies (including AI/LLMs) into Post-Sales architecture to accelerate customer time-to-value and driver operational leverage. • Experience building or specifying AI-powered internal tools (dashboards, scorecards, or enablement tools) using LLM APIs. • Familiarity with prompt design principles well enough to brief technical teams or evaluate AI-tool vendors credibly. • Exposure to using AI for data analysis or synthesis (e.g., summarizing churn/health signals, generating first drafts of governance or maturity-model documentation) as an operational force-multiplier for a lean team

Coordinate project development, manage research work plans, and ensure timely completion of deliverables while engaging stakeholders and supporting data efforts. | Bachelor's degree and 3+ years research or public health experience with strong communication and commitment to health equity. | Currently accepting applicants in the following states: AR, CA, DC, GA, IL, IA, MI, MT, NV, NY, TX About Our Client AAPCHO’s mission is dedicated to promoting advocacy, collaboration, and leadership that improves the health status and access of A/AA and NH/PI communities within the continental U.S., Hawai’i, U.S. Territories, and Freely Associated States. Our vision is to be a national leader and critical voice for A/AA and NH/PI community health centers and consumers, ensuring our communities have better access to affordable, high-quality, and culturally and linguistically proficient health care. The Research Manager will work closely with the Director of Research, project staff, AAPCHO departments, health centers, community-based organizations, research and academic partners, funders, and other external stakeholders to translate project goals into clear work plans and deliverables. The role establishes and maintains effective project management systems; coordinates project activities and partner engagement; supports data collection, analysis, and dissemination; and ensures high-quality, timely completion of project deliverables. This position may require occasional travel. Administrative (15%) Coordinate administrative functions related to projects and partners. Communicate with team members on project timelines and activity status in the work plan. Organize membership and partnership meetings, including meeting agenda development, attendee confirmations, and phone/video conference management. Document detailed meeting minutes and track action items for internal teams. Manage program files and documents through various online file storage, including but not limited to Google Drive and Dropbox. Communicate and update the research team in a timely manner. Research Project Management (65%) Coordinate project development, including planning, implementing, and managing research projects. Develop, implement, and maintain work plans, scopes of work, timelines, strategies, project trackers, briefs, and other tools/supports Work effectively across teams, partners, and stakeholders. Participate in project meetings with status updates, team check-ins, and 1:1s. Assist with proposals and other information gathering for contract submissions. Collaborate, coordinate, and provide guidance to research staff, leadership, and other departments. Other duties as requested by the Director of Research. Communications and Advocacy (15%) Ensure regular communication with funders, subcontractors, consultants, partners, and other key stakeholders. Cultivate relationships and maintain consistent communication with funders, subcontractors, consultants, partners, and other key stakeholders, in collaboration with the Director of Research and other AAPCHO senior leadership. Assist in the development of reports, presentations, and fact sheets for stakeholders to communicate findings and progress. General Agency Duties (5%) Foster an environment that promotes trust and cooperation amongst staff, management, and clients. Attend staff, management, and program meetings, and staff retreats. Participate in agency functional teams and ad-hoc committees. Actively participate in planning agency-wide activities, such as quarterly and annual retreats, and other events. Represent AAPCHO in meetings and conferences, as appropriate. Provide logistical support for project activities as needed. Required Qualifications Bachelor’s degree in public health, health sciences, social sciences, research, health administration, or a related field. Minimum of 3 years of progressively responsible experience in research, public health, healthcare, nonprofit, or related settings, including demonstrated responsibility for managing projects or programs. Demonstrated experience developing work plans, establishing timelines and milestones, tracking deliverables, coordinating project activities, and ensuring projects remain on schedule. Experience supporting or managing research activities, such as study design, literature reviews, data collection, qualitative or quantitative analysis, evaluation, interpretation of findings, and/or dissemination. Strong written and verbal communication skills, including the ability to prepare reports, presentations, project updates, meeting materials, and other deliverables for technical and non-technical audiences. Demonstrated ability to build collaborative relationships and work effectively with individuals and organizations representing diverse backgrounds, perspectives, and levels of technical expertise. Commitment to health equity and improving health outcomes for medically underserved and historically marginalized communities. Proficiency with MS Office, Mac OSX, Google Suite, project management, and conferencing technologies (e.g., Google Drive, Salesforce, Zoom Meetings, Zoom Video Webinars, etc.). Must support and demonstrate the ability to implement the mission and goals of AAPCHO. Preferred Qualifications Master’s degree in public health, health services research, health informatics, social sciences, public policy, or a related field. Experience working with federally qualified health centers (FQHCs), community health centers, or community-based organizations (CBOs). Experience managing federally funded research or public health projects, including familiarity with grant deliverables, reporting requirements, and project monitoring. Experience with community-based participatory research (CBPR), implementation research, evaluation, or other community-engaged research approaches. Knowledge of health information technology, health data interoperability, electronic health records (EHRs), public health data systems, or data modernization. Project management certification or formal training, such as PMP, CAPM, or equivalent, is a plus but not required. Benefits Health, Dental, Vision - 100% employer-paid for FTE employees, and 50% employer-paid for spouses and dependents. Flexible Spending Account Retirement Plans Supplemental Insurance Paid Time Off Sick Time First Friday of the month Mental Health Day Paid Company Holidays AAPCHO is an equal opportunity employer and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Lead post-sales strategy and alignment across product, sales, and customer success functions to drive scalable business growth. | 10+ years in post-sales or related operations with strong cross-functional leadership and governance experience. | Director, Post-Sales Strategy & Business Alignment East Coast & Central Preferred Time Zone Remote USA Who We Are Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com. THE ROLE The Director, Post-Sales Strategy & Business Alignment is the connective tissue between Product, Go-to-Market (GTM), and the post-sales organization (Professional Services, Customer Success, Education Services, and Support). This role owns the frameworks, governance, and processes that keep post-sales priorities represented in product decisions, keep services offerings aligned with sales motions, keep joint marketing efforts grounded in the customer base, and keep delivery methods and maturity models consistent across every post-sales function across all product lines. This is a build-and-scale leadership role: you will hold decision rights on post-sales release readiness, establish cross-organizational governance, and build a high-performing strategy and operations function that turns cross-functional complexity into scalable business growth. What You Will Do In This Role Product Liaison — SRBR & NPI Ownership • Own the relationship between Product and post-sales, ensuring post-sales needs, constraints, and customer signals are represented in product planning. • Lead the team responsible for driving SRBR (Solution/Strategic Roadmap Business Review) cadences with Product, ensuring post-sales functions have visibility into roadmap direction and a structured way to feed back requirements. • Hold decision rights on post-sales NPI release readiness to accelerate product adoption, reduce early-stage churn, and shorten customer Time to Value across major launches. • Establish cross-functional escalation and decision governance to resolve roadmap conflicts, ensuring critical customer adoption signals directly influence product strategy. GTM Liaison — Aligned Services Offerings • Own the relationship between GTM/Sales and post-sales, ensuring services offerings (Professional Services, Customer Success, Education) are packaged, priced, and positioned in a way that supports the sales motion. • Lead the team driving alignment on services offer construction — new offer design, offer retirement, bundling with license sales, and consistency of offer definitions across segments and regions. • Partner with sales leadership and offering/product marketing to ensure sales teams can clearly articulate and sell post-sales offerings without ambiguity. • Establish a repeatable intake and review process for new or changed services offerings before they go to market. Joint Digital Marketing Strategy for the Customer Base • Own the post-sales side of joint marketing strategies aimed at the existing customer base (expansion, adoption, retention, advocacy). • Partner with Marketing to align campaigns, customer marketing programs, and lifecycle communications with what post-sales teams know about customer health, maturity, and expansion readiness. • Ensure customer-base marketing initiatives are sequenced with CS/PS delivery motions rather than run independently of them. Process Framework - Methods, SOP, & Maturity Models Approach • Drive the overall methods/SOP approach for all post-sales functions (PS, CS, Education, Support), ensuring a consistent operating framework rather than function-by-function fragmentation. • Own the lifecycle for how methods and SOPs are created, approved, published, and retired. • Partner with enablement and tech-stack owners to ensure methods/SOPs are reflected in tooling and workflows, not just documentation.Lead the process framework for maturity models that describe customer development/adoption progression across all products. • Ensure maturity models are consistent in structure and language across product lines, while allowing for product-specific nuance. • Own governance for how maturity models are maintained, versioned, and adopted operationally by CS, PS, Education, and Support (e.g., as inputs to health scoring, success plans, or renewal risk). Team & Scope • Lead, mentor, and scale a high-performing team, defining resource allocation and team charter to support company growth goals. • Operates cross-functionally across Product, GTM/Sales, Marketing, and all post-sales functions. • Reports into post-sales leadership; expected to represent post-sales interests at the leadership table for Product and GTM planning cycles. What You Need To Be Successful In This Role • 10+ years in post-sales operations, professional services operations, customer success operations, or related roles, including experience working directly with Product and GTM/Sales organizations. • Exceptional cross-functional relationship management skills, with a proven track record of building trust, alignment, and shared goals across distinct organizational teams. • Advanced executive communication and storytelling ability capable of translating complex operational feedback from post-sales into clear, persuasive strategic priorities for Product and GTM stakeholders. • Proven ability to lead and influence senior leaders without direct authority, navigating conflicting priorities to drive consensus and operational alignment. • Demonstrated experience building or running structured cross-functional governance processes (e.g., roadmap reviews, offer governance, NPI processes). • Experience designing or operationalizing customer maturity/adoption models. • Strong process design and documentation skills; comfortable formalizing informal or inconsistent practices into scalable frameworks. • Experience managing a team and influencing senior stakeholders without direct authority over their functions. • Experience applying AI/LLM-based tools to operational processes (e.g., using AI to draft, structure, or maintain SOPs, maturity model documentation, or governance materials). • Understanding of how customer/product data (CRM records, usage/adoption signals, support and delivery data) can feed maturity models, health scoring, or NPI readiness assessments — including at least a working knowledge of the underlying data structures. • Comfortable evaluating where AI can be embedded into post-sales methods/SOPs (e.g., AI-assisted delivery playbooks, support triage, or CS workflows) rather than treating AI as a separate initiative from core process work. What Else Would Be Great • Experience in a B2B software/SaaS company with a multi-product portfolio. • Familiarity with CRM-based customer health/risk scoring (e.g., Salesforce). • Background spanning at least two of: Professional Services, Customer Success, Education Services, Support. • Identify and execute opportunities to integrate emerging technologies (including AI/LLMs) into Post-Sales architecture to accelerate customer time-to-value and driver operational leverage. • Experience building or specifying AI-powered internal tools (dashboards, scorecards, or enablement tools) using LLM APIs. • Familiarity with prompt design principles well enough to brief technical teams or evaluate AI-tool vendors credibly. • Exposure to using AI for data analysis or synthesis (e.g., summarizing churn/health signals, generating first drafts of governance or maturity-model documentation) as an operational force-multiplier for a lean team

Design, develop, and maintain scalable ReactJS web applications and Java APIs, collaborating with cross-functional teams to deliver high-quality software solutions. | Proficiency in ReactJS and Java Spring Boot API development, ability to work collaboratively, write detailed specifications, and knowledge of software development methodologies. | Are you a collaborative ReactJS and Java API Developer looking to work for a mission driven global organization? About the role, we are looking for a collaborative ReactJS and Java API software developer to be a critical component within our agile delivery process for Software Development. About the team, this team builds evidence-based oncology pathways - structured treatment recommendations for cancer care based on the latest clinical evidence and expert consensus. They drive integration with clinical workflows, often embedded in electronic health records (EHRs) so oncologists can access guidance at the point of care. Requirements Possess current proficiency in ReactJS development Possess current proficiency in Java Spring Boot API development Ability to quickly pick up new languages and technologies Ability to work well with internal and external technology resources Ability to write and review portions of detailed specifications for the development of system components of moderate complexity Knowledge of software development methodologies (e.g., Agile, Waterfall) Ability to write and review portions of detailed specifications for the development of system components of moderate complexity Responsibilities Designing, developing, and maintaining scalable web applications using ReactJS Building and optimizing RESTful Java APIs and backend services leveraging Microsoft SQL Server and IIS Contributing to full-stack development, ensuring high performance, responsiveness, and reliability across applications Writing clean, maintainable, and well-documented code following established coding standards Translating business requirements into functional and technical solutions Designing, developing, and optimizing SQL queries, stored procedures, and database schemas in Microsoft SQL Server. Ensure data integrity, performance tuning, and scalability of database-driven applications Collaborating with product managers, QA, UX, DevOps, and other engineering teams to deliver high-quality solutions. Work effectively with internal and external technology partners, including vendors and third-party service providers Elsevier is a renowned global information analytics company that primarily focuses on providing scientific, technical, and medical (STM) research content, tools, and services. It is one of the largest publishers of academic journals and scholarly literature in the world. Elsevier operates in various domains, including science, technology, medicine, social sciences, and more. They publish a vast number of peer-reviewed journals covering a wide range of disciplines. These journals act as platforms for researchers and academics to share their findings and contribute to the advancement of knowledge in their respective fields. In addition to publishing, Elsevier offers a suite of digital solutions and services to support researchers, scientists, and professionals in their work. They provide online platforms like ScienceDirect, Scopus, and Mendeley, which offer access to a vast repository of scholarly articles, research papers, and other scientific content. These platforms often serve as essential resources for software developers seeking to stay updated with the latest scientific advancements. U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Formor please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.