Bonterra

Supports planning and execution of small-scale implementation projects with administrative and coordination duties. | 0-2 years experience with familiarity in Jira and software development lifecycle, strong organizational and communication skills. | US base salary range: $57,142 - $68,000 About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role A Level 1 Project Manager, typically an entry-level role, supports the planning and execution of small-scale projects or specific tasks within larger initiatives. They assist with administrative duties such as scheduling, documentation, and tracking project progress using standard tools. This role provides foundational experience and serves as a stepping stone toward more advanced project management positions. Responsible for supporting the successful delivery of implementation projects. Coordinates tasks, maintains project timelines, and facilitates communication between internal teams and clients. This role emphasizes learning project management best practices while handling low to moderately complex projects under the guidance of Project Manager II and Senior Project Managers. Key Responsibilities Assist in organizing and tracking software implementation projects from initiation to completion Serve as a point of contact for routine client communications, helping to gather requirements and relay updates Support the creation and maintenance of project timelines, meeting schedules, and task assignments Prepare and update project documentation such as implementation plans, status reports, and meeting notes Monitor progress of assigned tasks using project management tools (e.g., Jira, Monday.com, Confluence, Certinia), ensuring deadlines are met Coordinate with cross-functional teams (e.g., developers, QA, project team, etc.) to ensure project alignment and timely delivery Help identify, log, and track project issues or risks, escalating when necessary Ensure project activities follow standard implementation processes and best practices Continuously build knowledge in product, implementation methodologies, and project management Measurement % of assigned tasks completed on time and accurately Timely updates and follow-ups with clients and internal teams Keeping schedules, trackers, and documentation up to date Accuracy and completeness of meeting notes, project plans, and status reports Consistent use of project management tools Input from team leads, developers, and senior PMs on communication, collaboration, and reliability Professionalism and clarity in client emails or meetings Effectiveness in setting up, taking notes, and following through on meeting action items Ability to keep different stakeholders aligned and informed Demonstrated improvement in project management skills or tool proficiency over time Willingness to ask questions, take on new tasks, or propose process improvements Ability to recognize and log issues or blockers in a timely manner Knowing when and how to escalate to senior PMs appropriately Utilization: 70% Budget: % projects under/at budget (target budget / planned hours) TTV: % projects completed on time (target original deploy minus close date) CSAT: % of positive scores (target 90%) Timecards: submitted on-time (100% on-time) Goals: participation in department and individual goals (target 1 goal of each per quarter) Good HR Standing: no negative remarks and not on PIP (target lack of any issues) Collaborative: works well with project (target low count of issues raised) PMM Quality: accurate Certinia and Monday plans and follow PMM (target low count of issues raised) Evaluation Tools Regular check-ins with a mentor or senior PM Weekly reviews and quarterly performance evaluations Peer or stakeholder feedback surveys Use of KPIs in dashboards or performance tracking tools CSAT Scores: Client feedback collected post-implementation Required Qualifications 0–2 years of relevant experience (internships, coordinator roles, or junior project work) Experience in software, SaaS, or IT environments is a plus Familiarity with project management tools (e.g., Jira, Confluence, Monday.com) Basic understanding of software development or implementation lifecycle Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Awareness of basic project management methodologies (e.g., Agile, Scrum, or Waterfall) Strong organizational and time-management abilities Clear and professional communication (verbal and written) Ability to work collaboratively in cross-functional teams Problem-solving mindset and willingness to learn Detail-oriented and dependable Comfortable working in a fast-paced environment Willingness to take direction and grow into more responsibility At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

Designs and communicates scalable solutions across Bonterra’s platforms, supports sales with technical discovery and demonstrations, and collaborates with cross-functional teams to ensure deliverability. | Requires 1-5 years in solutions architecture or pre-sales engineering, supporting SaaS sales, and understanding of configurable platforms, data models, and APIs. | US Salary Range: $92,000 - $110,000 About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role The Solutions Architect is a customer-facing technical team member who designs and communicates scalable solutions across Bonterra’s social impact technology platforms. This role partners closely with Sales to support opportunities by aiding in discovery, architecting solutions that reflect real-world nonprofit, public sector, and corporate social responsibility workflows, and delivering compelling, outcomes-driven demonstrations. Essential Functions Pre-Sales Solution Design Aid in technical discovery to understand customer programs, compliance requirements, reporting obligations, and operational constraints Design end-to-end solutions leveraging Bonterra products, configuration options, data models, and integrations Translate customer requirements into clear, defensible solution designs aligned to Bonterra best practices Identify risks, assumptions, and gaps early — and surface them proactively to Sales and stakeholders Product Demonstrations & Customer Engagement Deliver tailored demonstrations of Bonterra products and solutions based on customer use cases Adjust messaging and depth for different audiences, including program staff, compliance teams, IT, and executive sponsors Confidently address technical objections Sales Partnership & Deal Support Partner with Account Executives to shape deal strategy, solution approach, and win themes Support RFP responses, technical narratives, and solution sections with accuracy and clarity Help qualify opportunities by assessing product fit, complexity, and implementation readiness Cross-Functional Collaboration Partner with Implementation and Customer Success to ensure solution designs are deliverable and supportable Provide structured feedback to Product based on recurring customer needs and market patterns Contribute to internal solution templates, demo assets, and reusable architectures Knowledge, Skills & Abilities KEY BEHAVIORS – THE “HOW” Customer-Centered Problem Solving - Leads with understanding the customer’s mission, programs, and constraints before proposing solutions; Asks disciplined, thoughtful discovery questions that uncover real operational and reporting needs; Designs solutions grounded in how customers actually work Technical Credibility & Judgment - Demonstrates strong command of Bonterra products (Case Management, Corporate Social Responsibility, Fundraising Solutions and Fundraising Engagement platform capabilities); Makes sound architectural decisions and clearly explains tradeoffs and limitations; Knows when to push back, when to escalate, and when to say “this won’t work as described” Storytelling with Substance - Connects technical capabilities to outcomes, compliance, and impact; Delivers demos and presentations that are structured, intentional, and audience-appropriate; Avoids feature dumping; every click has a reason Ownership & Accountability - Takes full ownership of assigned opportunities from discovery through handoff; Prepares thoroughly and follows through without needing reminders; Flags risks early and brings solutions Sales & Cross-Functional Partnership - Operates as a true partner to Sales; Collaborates effectively with Product, Implementation, and Customer Success; Shares patterns, feedback, and learnings to improve team performance Growth Mindset - Seeks feedback and incorporates it quickly. Invests in learning Bonterra’s evolving products, markets, and customer needs OUTCOME EXPECTATIONS – THE “IMPACT” Deal Quality & Velocity - Increases win rates on supported opportunities; Reduces sales cycle time by eliminating technical uncertainty early; Helps disqualify poor-fit or high-risk deals before late-stage surprises Implementation Readiness - Solutions sold align closely with what Implementation can deliver; Clear documentation and handoff that sets customers up for success Customer Confidence & Trust - Customers understand how Bonterra supports their programs, compliance, and outcomes; Technical credibility strengthens Bonterra’s position in competitive deals; Customers feel heard Sales Effectiveness - Account Executives trust the Solutions Architect guidance on solution fit and deal strategy. Technical objections are handled cleanly and confidently; RFP and technical responses are accurate, compelling, and defensible Team & Organizational Impact – Guide newer staff and Demo Engineer through mentorship and example; Reusable solution patterns and demo assets improve team efficiency; Product and leadership receive actionable feedback rooted in real customer needs Personal Progression - Demonstrates readiness for increasing complexity and enterprise-level opportunities; Expands influence beyond individual deals into broader solution strategy; Builds a reputation as a reliable, credible, and outcome-driven Solutions Architect Required Minimum Qualifications 1-5 years of experience in solutions architecture, pre-sales engineering, or a similar customer-facing technical role Experience supporting SaaS sales cycles preferably in nonprofit, public sector, healthcare, education, or CSR contexts Strong understanding of configurable platforms, data models, workflows, and integrations (APIs, imports/exports) Proven ability to lead discovery, design solutions, and present to external stakeholders Excellent written and verbal communication skills Comfort working in ambiguity and navigating evolving product and customer needs Preferred Qualifications Prior or current experience working in nonprofit, public sector or corporate social responsibility roles. Familiarity with Cloud Architecture, CRM, demo automation, or RFP tools (e.g., Loopio, Consensus) Interest in progressing toward Solutions Architecture senior and enterprise level Solution Architecture roles Travel Requirement: Up to 10% of the time. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

Delivering in-person trainings, supporting campaign organizers, and developing training materials to improve client use of NGP VAN tools. | Experience in client services, training, or organizing, with strong facilitation skills and familiarity with campaign tools; 2-5 years of relevant experience preferred. | US Salary Range: $98,300 - $129,231 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role This position, which will also be known as a Regional Training and Success Lead, is responsible for delivering high-quality, in-person trainings and live support that help Democratic campaigns, nonprofits, and advocacy organizations use NGP VAN tools effectively and confidently. This role is deeply people-centered and mission-driven. You will be on the ground with organizers, fundraisers, and campaign staff—leading trainings, supporting major moments like launches and GOTV, and ensuring clients can translate technology into real-world impact. Essential Position Functions and Responsibilities: Be on the Ground With Clients Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments Lead in-person trainings and workshops for campaigns and organizations using NGP VAN Build real relationships with organizers, fundraisers, and campaign staff — not just email threads Represent NGP VAN professionally at conferences, summits, and client-hosted events Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc) Training Design & Curriculum Collaborate with Product, Support, and Client Success teams to develop and update training materials Customize curricula to reflect client use cases, election timelines, and organizing strategies Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation Logistics & Execution Coordinate travel, scheduling, materials, and on-site logistics for trainings and events Prepare training environments, including databases, user access, and demo scenarios Document client interactions, training outcomes, and follow-ups in internal systems Feedback & Continuous Improvement Gather feedback from clients during and after trainings to assess effectiveness Identify recurring pain points, feature gaps, or training needs and share insights with internal teams Contribute to improving NGP VAN’s overall training strategy and client experience Knowledge, Skills & Abilities: Experience supporting or working with unions, campaigns, or advocacy organizations. Proficiency with EveryAction, NGP, and organizing tools. Effective communicator able to navigate challenging conversations. Capable of managing multiple priorities with strong organizational skills. What Success Looks Like Clients leave trainings feeling confident and capable using NGP VAN tools In-person events and trainings run smoothly and receive strong client feedback Campaigns and organizations are better prepared for key moments like launches and GOTV Strong collaboration and communication across NGP VAN teams NGP VAN is seen as a trusted, on-the-ground partner—not just a software provider Qualifications (Required and Preferred): Required 2–5 years of experience in client services, training, organizing, or event-based roles 2-3 cycles of political experience Hands-on experience facilitating in-person trainings or workshops Strong public speaking and group facilitation skills Excellent organizational and time-management abilities Comfort with frequent travel and working evenings or weekends during campaign cycles Ability to build trust quickly and work effectively with diverse audiences under pressure Preferred Experience using NGP VAN or VAN in a campaign, nonprofit, or advocacy setting Background in political campaigns, nonprofit organizing, or progressive advocacy Experience supporting large-scale trainings, campaign launches, or GOTV efforts Familiarity with voter data, fundraising tools, or compliance-sensitive environments This position is a part of a bargaining union represented by CWA Local 1400, 2336, or 13000. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. At its core, NGP VAN is so much more than a software company. We’re a trusted industry leader driven by a central mission: to help elect more Democrats and advance progressive causes. For over two decades, NGP VAN has served at the heart of the Democratic and progressive movement — powering more electoral victories than any other company in this space. We work with campaigns and causes up and down the ballot to do everything they need to achieve their goals. From voter and supporter outreach, volunteer recruitment and management, fundraising, advocacy, and more, our software helps elect changemakers at all levels of government and propel progressive policies nationwide. Most importantly, our team is personally invested in the future of our movement. As former campaign managers, candidates, organizers, and fundraisers, we’re driven by the desire to make our government more representative and effective, our policies more forward-thinking, and our world a better place.

Manage ongoing client relationships to ensure retention, satisfaction, and successful adoption of SaaS products, while collaborating with internal teams to optimize client experience. | 3-5 years of client-facing experience in a large organization, with strong communication, relationship-building, and CRM system skills. | US Base Salary: $90,500 - $120,000 About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role The Enterprise Client Success Manager will own the ongoing client experience, with a focus on ensuring the deep and successful adoption of our suite of SaaS products our largest customers, and driving long-term value aligned with our clients’ mission-focused outcomes. This position will monitor the ongoing health and satisfaction of your book of clients and establish a cadence for client interactions that ensure each client is fully optimized on their existing deployed solutions and successfully renewals. What You’ll Do Manage ongoing client relationships as a product and best practice expert for Bonterra's top clients to effectively drive high client retention, loyalty and satisfaction. Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward Engage with client stakeholders to identify, define, track and measure the overall impact of Bonterra's software to the organization Keep abreast of funding, policy and organization changes impacting top clients Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally Identify opportunities to better retain clients based on client size, length of service, and other factors Collaborate with the sales organization to map complex organizations and ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell Develop, prepare, and nurture clients for advocacy and reference ability Serve as internal though leader on working with Bonterra's largest clients Continuously improve internal processes, technologies, and workflow to enrich client experience, maximize efficiency of internal teams, and drive results Requirements 3-5 years of client facing experience in a Customer Success role working with Fortune 500 and/or other large, complex organizations. Demonstrated ability to thrive in a dynamic, fast-paced environment. Exceptional ability to engage and communicate with clients, actively listen for feedback, and lead challenging conversations with clients toward positive outcomes. Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation. Proven ability to collaborate and build strong relationships with the mid and senior level executives across functions within the client's business. Exceptional communication and interpersonal skills for internal and external relationship building. Experience with Salesforce, Gainsight, or equivalent CRM systems. Preferred Qualifications: Demonstrated experience supporting Corporate Social Responsibility (CSR) initiatives, programs, or cross-functional CSR teams. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

Manage and optimize benefits and leave programs, ensure compliance, and support M&A and globalization efforts. | Minimum 7 years in benefits, leave management, HRIS, and compliance, with strong knowledge of US and Canadian benefits regulations and vendor management. | US Salary Range: $124,500 - $165,000 About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role The Total Rewards Program Lead is responsible for the operational delivery, compliance, and continuous improvement of Bonterra’s benefits and leave programs across the United States and Canada. This role is the program owner and functional subject matter expert for benefits operations, ensuring accurate administration, regulatory compliance, and a consistent employee experience. They partner closely with HRIS, Payroll, Finance, Legal, and HR Business Partners to maintain system integrity, drive process improvements, and support business needs including M&A integration, retirement plan transitions, and globalization. The position also supports compensation process and data governance, market survey participation, and Workday testing/auditing for Total Rewards processes, in alignment with the Total Rewards strategy set by the head of Total Rewards. BENEFITS, LEAVE OF ABSENCE & EMPLOYEE SUPPORT Administers Bonterra’s health, welfare, and retirement plans across the US and Canada (medical, dental, vision, life, disability, FSA/HSA, and retirement programs as applicable), ensuring accuracy and compliance. Serves as a primary point of contact for employee benefits and leave inquiries (and escalation point as needed), ensuring timely, professional resolution and a positive employee experience. Manages eligibility, enrollment, and life event transactions in Workday and vendor systems; monitors and resolves data discrepancies across platforms. Oversees leave of absence programs across the US and Canada, including paid parental leave, FMLA, ADA accommodations coordination, disability-related leaves, and state/provincial-specific leaves, in coordination with third-party administrators and HR Business Partners; supports globalization/country expansion as the benefits SME for leave operations, vendor coordination, and process readiness. Partners with Payroll to ensure leave-related pay and deductions are accurate, including auditing, corrections, and retro pay adjustments where required. Maintains operational procedures, documentation, and an annual cycle calendar for enrollments, open enrollment, leaves, and recurring benefits processes. Leads operational execution of benefits and leave programs and integrations; escalates strategy, policy, and exception decisions to the VP, Total Rewards & HR Operations. COMPLIANCE, GOVERNANCE & RISK MANAGEMENT Ensures compliance with applicable benefits and leave regulations and requirements across the US and Canada, partnering with Legal/Payroll/HRIS to implement required changes. Prepares and submits required annual filings and reports (including Form 5500, ACA 1094/1095-C, and nondiscrimination testing as applicable) ensuring accuracy and timeliness. Maintains plan documentation (SPDs, SARs, plan amendments), compliance calendars, and supports audits, inquiries, and vendor/plan reviews as required. Monitors legislative and regulatory updates impacting benefits and leave administration (US federal/state and Canada federal/provincial) and supports program adjustments as needed. VENDOR MANAGEMENT & ADMINISTRATION Manages monthly benefits billing, funding, and reconciliations; partners with Finance to research variances and resolve discrepancies. Audits 401(k) contributions and funding each payroll by reconciling payroll deductions to recordkeeper submissions and deposits; investigates and resolves variances with Payroll, HRIS, and the recordkeeper to ensure timely, accurate deposits and compliant corrections. Oversees vendor and broker relationships, evaluates performance against service expectations, and drives issue resolution and continuous improvement. Identifies opportunities to reduce cost and improve efficiency through vendor governance, process improvements, and operational controls aligned to Total Rewards strategy. MERGERS, ACQUISITIONS & INTEGRATION SUPPORT Supports M&A and organizational changes by participating in benefits due diligence, analyzing integration requirements, and coordinating transitions across vendors and internal stakeholders. Leads employer-side coordination for retirement plan transitions and 401(k) mergers when applicable, partnering with recordkeepers, advisors, Payroll, Finance, Legal, and HRIS to support mapping, testing, communications, and implementation timelines. HRIS & COMPENSATION SUPPORT Acts as a functional SME for Workday Benefits/Absence (and related Total Rewards processes), partnering with HRIS on requirements, testing, audits, and data integrity. Supports compensation process/data governance through audits, documentation, and readiness activities in partnership with Total Rewards leadership. Supports annual market survey participation and benchmarking activities, including data preparation, validation, and submissions in partnership with Total Rewards leadership. PROGRAM COMMUNICATIONS & GLOBAL SUPOORT Develops and delivers clear benefits and leave communications (including onboarding and open enrollment materials) and serves as the benefits SME supporting globalization/country expansion through operational readiness, vendor/broker coordination, and employee communication support in partnership with cross-functional stakeholders (HR, Legal, Payroll, Finance). Coordinates with Finance/Legal on equity-related data needs impacting payroll/HRIS and employee communications as needed. Required Minimum Qualifications Minimum of seven years of progressive experience in benefits administration, leave management, compliance, and HRIS partnership. Strong working knowledge of Workday Benefits and Compensation processes, related testing and auditing. Proven knowledge of relevant US benefits/leave compliance frameworks (e.g., ACA, ERISA, HIPAA, COBRA, FMLA) and ability to partner on Canada/Global requirements as applicable. Demonstrated success managing vendors, billing reconciliation, retirement plan operational controls, and compliance reporting. Preferred Qualifications CEBS, CBP, PHR, or SPHR certification preferred. Experience supporting Canada benefits administration (vendor coordination, enrollment operations, employee support) preferred. Experience supporting M&A benefits integrations, including retirement plan transitions and/or 401(k) mergers, strongly preferred. Experience supporting globalization/country expansion (via brokers/EOR/PEO partners) preferred. Experience supporting compensation survey participation or compensation data governance. Experience in a multi-state or high-growth remote first organization preferred. At Bonterra, we’re building AI-powered tools to solve real human challenges and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

Lead and manage client software implementations, develop solutions, and build strong client relationships. | Requires 4+ years of customer-facing experience, project management skills, and familiarity with software implementation, none of which are explicitly present in your HR and recruiting background. | Job Description: • The Onboarding Consultant works independently to deliver small (4-15 week) client implementations, requiring strong individual accountability. • This role works closely with nonprofit Program Directors to lead implementations of Bonterra’s software. • The primary responsibility of the Onboarding Consultant is to design and implement a solution that meets the customer's needs, taking into consideration staffing and programs, the client’s previous tools, and reporting requirements. • Secondary to delivering a technical solution is the goal of empowering your clients with the skills and confidence needed to take ownership over their solution when your work is done. • A successful implementation is one that both meets the customers’ needs and is quickly adopted by their staff. • As a Professional Services team member, you will constantly balance client satisfaction with project budgets and timelines. • Acquire and maintain expertise in a subset of Bonterra products across the Case Management and Fundraising & Engagement product suites. • Apply your expertise to pursue new, creative and previously unchartered paths to solving customer needs when templated approaches aren’t a fit. • Get to know your customers’ world to uncover dependencies and requirements for the software they’ve purchased. • Design and configure custom solutions within budget to meet the customers’ needs. • Produce clearly articulated solution documents and demonstrations, with the ability to estimate hours and timeline necessary to complete the work. • Expertly perform technical demonstrations of your solution to clients and relate them to specific client requirements. • Lead working sessions with customers so they’re learning as you collaboratively build their solution. • Develop and cultivate strong, trusted relationships with contacts at various levels of the customer’s organization, up to the VP/Director level. • Maintain accurate project records in our internal CRM (Salesforce) and project management tool (Monday.com) on a daily basis. • Balance your personal performance targets in the areas of utilization, client satisfaction, and budget. • Meet weekly over Zoom with each customer. • Your day will be a mix of customer calls and behind-the-scenes work. • Proactively identify and respond to risks. • Prevent escalations from occurring with your customers, and involve internal stakeholders for support as needed. • Lead difficult conversations with customers regarding project budgets, timelines and priorities, holding boundaries while empowering customers. • Simultaneously manage between 15-20 projects. Requirements: • 4+ years of professional customer facing experience • Experience leading or managing internal projects or programs • Active listening skills enabling you to quickly understand a company’s org structure, goals, and data needs just by talking with a customer • Problem solving skills with technical agility and creativity • Strong relationship-building skills (you gain trust and influence quickly) • Strong verbal and written communication, including the ability to break down complex concepts into simple language • Strong individual accountability and ability to work independently to meet deadlines • 1+ years of professional experience in relevant industry such as technical support, project management, customer success, fundraising, or teaching/training (preferred) • 1+ years of professional or strong volunteer experience at a nonprofit (preferred) • End-user or administrator-level experience with any Bonterra Tech software (preferred) • Experience leading or contributing to implementation of a software (preferred) • Experience using Microsoft Excel, Monday.com, Lucidchart, and Salesforce (preferred) Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options

Lead the evolution of CSR products with a focus on AI integration, customer outcomes, and platform scalability. | Extensive product management experience in SaaS, deep understanding of AI-powered products, and experience in social impact or enterprise domains. | US Based Salary Range: 144,000 - 190,000 DOE About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role We are seeking a Principal Product Manager, CSR to lead the evolution of Bonterra’s Corporate Social Responsibility products. This role is for a product leader who is deeply customer-problem obsessed, technically fluent, and energized by how AI is reshaping product management and software development itself. You will own complex, high-leverage product areas that sit at the intersection of corporate customers, nonprofit partners, and end users. You will bring an AI-first lens to how products are conceived, built, and evolved - designing systems with great defaults, that learn from users, and that can be customized to meet the unique needs of each organization, without sacrificing scalability. This is not a role for someone who wants to ship features in isolation. This is a role for someone who wants to build durable platforms, make long-lasting technology decisions in partnership with engineering, and measurably improve outcomes for customers and the social good sector at large. In this role, you will: Own the business and customer outcomes for a defined set of CSR product capabilities, with end-to-end accountability from discovery through delivery, adoption, and measurable business impact. Set and execute product strategy for your portfolio, balancing customer value, platform scalability, and Bonterra’s growth objectives. Drive AI strategy for your product area, identifying where intelligence, automation, and adaptive systems can meaningfully improve outcomes for customers and internal teams. Operationalize AI responsibly, partnering with Engineering and Design to ship capabilities with strong defaults, clear user control, and trust-worthy behaviour. Make durable, high-leverage product decisions in close partnership with Engineering, including difficult trade-offs between speed, quality, and long-term scalability. Represent product leadership at a senior level, shaping how Bonterra invests in CSR technology and innovation. Responsibilities Product Strategy & Vision Define and own the long-term product vision for key CSR capabilities, grounded in real customer problems and aligned with Bonterra’s mission and business objectives. Apply an AI-native mindset to product strategy - using AI to accelerate discovery, synthesis, and decision-making, and designing AI-powered experiences that create meaningful customer value. Identify where automation, intelligence, and adaptive systems can fundamentally change how CSR work is done, not just make existing workflows marginally better. Customer-Focused Discovery & Outcomes Engage deeply with customers and users to understand their goals, constraints, and moments of friction—turning insight into clear product bets. Define success in terms of outcomes (customer impact, adoption, business results), not just outputs. Continuously validate that what we build delivers real value in the hands of customers, and course-correct quickly when it doesn’t. Technical & Platform Leadership Partner closely with Engineering to make sound, scalable technology decisions that balance speed today with flexibility tomorrow. Drive the design of systems that have strong defaults, learn over time, and support configuration and extensibility without becoming brittle or bespoke. Translate complex technical concepts into clear product intent and trade-offs, enabling strong cross-functional alignment. Qualifications You are: AI-native in your product practice – You actively use AI to think better, move faster, and explore more possibilities, and you design products that responsibly leverage AI to solve real user problems. Customer-problem obsessed – You measure your success by the problems you eliminate, and the outcomes customers achieve, not by feature counts. Technically fluent – You can engage deeply with engineers on architecture, trade-offs, and long-term scalability, even if you don’t write production code. A systems thinker – You think beyond individual screens to platforms, workflows, and ecosystems. Mission-driven but pragmatic – You want to change the world, and you understand that durable impact requires focus, discipline, and strong execution. Experience that stands out: 8+ years of product management experience in SaaS, with experience owning complex, platform-oriented products. Exposure to AI-powered products or systems, with a thoughtful approach to where AI creates real value. Experience leveraging AI for your Product Manager workflows; discovery, prototyping, etc. Experience in CSR, ESG, social impact, or adjacent enterprise domains is a strong plus. You’ve successfully: Led a multi-quarter product initiative that materially improved customer adoption, retention, revenue, or operational efficiency. Made and stood behind difficult product trade-offs, balancing near-term delivery with long-term platform health. Shipped platform or foundational capabilities that enabled multiple downstream teams, workflows, or products. At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

The Instructional Designer & Onboarding Specialist designs and delivers effective learning experiences for the sales team. This role involves creating and maintaining onboarding and training programs tailored to specific sales roles using AI-enhanced tools and data insights. | Candidates should have experience in designing and maintaining learning programs using LMS platforms and knowledge of sales processes. A minimum of 3 years in instructional design or related fields is preferred, along with familiarity with various instructional design tools. | Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. The Instructional Designer & Onboarding Specialist supports Bonterra’s Sales Enablement team by designing and delivering effective learning experiences that accelerate sales team readiness. This role creates, maintains, and iterates onboarding and training programs tailored to specific sales roles and experience levels, using AI-enhanced tools and data insights to drive continuous improvement. The specialist collaborates cross-functionally with sales leaders, product marketing, and other stakeholders to ensure learning content aligns with business objectives and new hires ramp quickly and effectively. Essential Functions Develop and deliver role-based onboarding programs that blend e-learning, workshops, videos, and playbooks using Lessonly and other instructional tools Partner with sales leadership to define onboarding plans and ensure alignment with key business priorities and team objectives Maintain onboarding content in the LMS, monitor learner progression, and identify points of friction or drop-off for timely resolution Create instructional materials using AI-assisted tools to accelerate development and tailor content to learner needs Conduct needs analysis in partnership with Enablement Operations and Sales Enablement leadership to prioritize content updates and new learning experiences Collaborate with subject matter experts across Sales, Marketing, and Customer Success to ensure accuracy and relevance of training materials Measure onboarding effectiveness using Salesforce, Gong, Salesloft, and other tools to refine programs based on performance trends Document and update onboarding learning journeys quarterly, reflecting changes in sales processes, tools, and product offerings Use gamification and modern instructional design techniques to promote learner engagement and adoption Facilitate onboarding sessions or office hours as needed to provide live support and knowledge reinforcement Ensure that onboarding materials are accessible, inclusive, and reflect Bonterra’s values and tone Maintain accurate onboarding schedules, participation data, and completion metrics for reporting and continuous improvement Knowledge, Skills & Abilities LEADERSHIP & NAVIGATION EXPECTATIONS This position does not have people management responsibilities Able to work independently, prioritize workload, and meet deadlines in a fast-paced environment Demonstrates sound judgment and adapts learning content based on feedback and outcomes KEY BEHAVIORS – THE “HOW” Communicates clearly with both technical and non-technical stakeholders Applies learning science and instructional design best practices to content creation Collaborate with cross-functional teams to achieve shared enablement goals OUTCOME EXPECTATIONS – THE “IMPACT” Delivers scalable learning programs that improve time-to-productivity for new hires Ensure sales teams are trained consistently across roles and geographies Contributes to performance improvement through targeted, data-driven learning design Required Minimum Qualifications Experience designing and maintaining learning programs using LMS platforms Knowledge of sales processes and learning design principles Ability to synthesize complex information and create concise, learner-friendly content Attention to detail and documentation best practices Familiarity with instructional design tools and learning analytics Preferred Qualifications 3+ years of experience in instructional design, sales training, or curriculum development Experience with Lessonly, Articulate, Rise, or Camtasia Exposure to B2B SaaS sales environments and tools such as Salesforce, Gong, Salesloft Familiarity with MEDDIC, Challenger, or Sandler sales methodologies Understanding of nonprofit or public sector markets a plus Collaborative, adaptable, and energized by building impactful learner experiences. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Compensation The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. US Base Salary: $60,000 - $75,000 Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world. Our comprehensive and competitive benefits include: Generous Flexible Time Off (FTO) Policy Up to 15 paid company holidays including some commemorating social justice events and self-care Paid volunteer time Resources for savings and investments Paid parental leave Paid sick leave Health, vision, dental, and life insurance with additional access to health and wellness programs. Opportunities to learn, develop, network, and connect Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms. Candidate Accommodations If you require assistance due to a disability in the application or recruitment process, please submit a request here. ____________________________________________________________________________________ We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

Develop new business through prospecting and cold calls, conduct online demos, prepare proposals, negotiate and close sales, and maintain client relationships within the Democratic political and progressive community. | 2-3 cycles of political campaign experience, strong communication skills, proficiency with Microsoft Office and CRM tools, passion for Democratic politics, and comfort with daily sales outreach. | NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. As a member of the State & Local Sales Team, you will sell NGP VAN's software products and technology services in a designated territory within the U.S. You will develop new business primarily through prospecting and cold calls, as well as by building relationships with Democratic officials, consultants, and members of the campaign professional community. You will conduct online demos, prepare written proposals, and negotiate and close sales. You will establish and grow relationships with current NGP VAN clients to identify opportunities to upsell additional tools and services. Essential Position Duties and Responsibilities: Work closely with a passionate and growing sales team to reach company revenue goals Manage technology needed to track prospect outreach and client conversations Collaborate with a wide array of Bonterra/NGP VAN staff to exceed each client's expectations Rub elbows with Democratic activists, state stakeholders, fundraising consultants and members of the professional campaign community who are fighting the good fight Join a great team that will readily share their wisdom on client management and digital outreach Have a clear path for professional growth where great work is recognized and rewarded Expand new business primarily through prospecting and cold outreach, as well as by building relationships with stakeholders, consultants, and campaign staff Establish and grow relationships with current NGP VAN clients to encourage implementation of new innovative tools and services Thrive in a fast-growing, start-up culture while balancing several tasks at once Take constructive feedback and also be a teacher when needed Be a jet setter as needed for trainings and high level in-person meetings Embrace the mission of NGP VAN on a daily basis Put your experience to work devising new and exciting ways we can serve our clients Required Skills/Abilities: Demonstrated and passionate interest in Democratic political campaigns and progressive politics. We are particularly interested in candidates with significant digital experience, either in digital sales or as digital practitioners. Former Democratic campaign managers, digital directors, finance staff, field organizers, and caucus directors with 1-3 years of experience are especially encouraged to apply Meticulous attention to detail Excellent oral and written communication skills A passion for problem-solving, logistics, best practices, and data-driven decision-making Comfort level with daily sales outreach: primarily via phone, online demonstrations, and email. A keen interest in changing Democratic politics for the better -- and a nagging curiosity about how to use NGP VAN’s innovative tools to make that change happen Proficiency in Microsoft Office including Outlook, Word, PowerPoint, and Excel; Salesforce and other CRM experience a big plus Previous experience with NGP VAN’s product suite or similar campaign CRMs Experience: 2-3 cycles of Political Campaign experience The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. This position is a part of a bargaining union represented by CWA Local 1400, 2336, or 13000. US Base Salary Range: $49k - $69k base salary with monthly commission opportunities At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Our Culture: Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community. Our comprehensive and competitive benefits include: Generous Flexible Time Off (FTO) Policy Up to 15 paid company holidays including some commemorating social justice events and self-care Paid volunteer time Resources for savings and investments Paid parental leave Paid sick leave Health, vision, dental, and life insurance with additional access to health and wellness programs. Opportunities to learn, develop, network, and connect Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms. We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law. Candidate Accommodations If you require assistance due to a disability in the application or recruitment process, please submit a request here. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

Design and implement AI agent applications using LLMs and AWS services, establish architectural patterns, run experiments, and mentor engineers. | Experience shipping production software in startup mode, AI/ML system development or eagerness to learn, AWS managed AI services knowledge, and ability to collaborate with product teams. | Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. AI Lead Software Engineer Social workers and non-profit organizations need better support - information, tools and coaching - to maximize their impact on communities. As an AI Lead Software Engineer, you will join an inclusive team that celebrates diverse backgrounds and expertise to address this critical need. You will help us build AI solutions that deliver services better and faster through workflow optimization, adaptive case management, and predictive analytics. Together, we will create agents that automate administrative burdens, reduce reporting time from hours to minutes, and enable data-driven insights—ultimately allowing social workers to focus their limited resources on what matters most: direct human connection with clients and communities. What You'll Do You will design and implement LLM-based agentic applications, run experiments, establish technical patterns for the team and mentor other engineers. You will write code 90%+ of the time and iterate with the frequency of a startup. This is what you can expect to do in this role: • Design and implement AI agents using LLMs, vector databases, orchestration frameworks and connect to external systems using MCP. • Define architectural patterns for prompt engineering, agent workflows, and system integration. • Build on AWS (Bedrock, Lambda, DynamoDB). • Establish and execute testing and evaluation strategies for non-deterministic AI systems. • Partner with product teams to scope and plan, interview customers to gather feedback and boost adoption. • Work directly with our Chief Architect and SVP of Engineering, they are both contributing code to our AI solutions. Requirements The technical experience that matters most to us includes: • Building and shipping code to production in "startup mode" - releasing frequently, incorporating user feedback, continuous refactoring to preserve code quality while moving fast. • Using AI-assisted development tools like Cursor, Windsurf or Claude Code. • Building and deploying LLM-based production systems, including MCP connectors and RAG solutions. • Experience with AI frameworks (LangChain, LlamaIndex, etc.) or equivalent experience with complex software systems and eagerness to learn AI-specific tools. • AWS knowledge, particularly managed AI services. • Bonus points for: • Open source AI contributions. • Experience with AI evaluation and observability at scale. • Model training or fine-tuning This job does NOT have a "years of experience" requirement and not all requirements are mandatory: while we do expect software engineering experience with AI/ML systems and AWS, we value passion and curiosity about AI's transformative potential over years of experience, and that is why we are warmly encouraging you to apply even if you don't meet every qualification listed. Why Diverse Backgrounds Matter for This Role • Building AI tools for nonprofits isn't like building another SaaS dashboard. Social workers deal with complex, messy human problems that don't fit neat categories. If the entire engineering team comes from traditional tech companies, we're going to miss how these tools actually get used in the field. • Someone who's worked in healthcare understands compliance headaches and data sensitivity in ways that matter for case management systems. An engineer who's navigated government bureaucracy knows why workflow automation needs to account for bizarre edge cases and manual overrides. If you've worked at a startup that failed, you understand resource constraints that nonprofits face daily. • Different educational paths also matter - someone who studied social work before switching to engineering will spot usability problems that a CS-only background might miss. Engineers from non-tech industries often bring creative problem-solving approaches because they haven't been trained to think in the same patterns. • As we're building AI that impacts vulnerable populations, having people on the team who understand those communities - whether through personal experience, previous work, or different cultural backgrounds - helps us build tools that actually serve people instead of creating new barriers. It's not about checking boxes; it's about generating better outcomes. Compensation The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. US Base Salary Range: $95,000 - $140,000 Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world. Our comprehensive and competitive benefits include: • Generous Flexible Time Off (FTO) Policy • Up to 15 paid company holidays including some commemorating social justice events and self-care • Paid volunteer time • Resources for savings and investments • Paid parental leave • Paid sick leave • Health, vision, dental, and life insurance with additional access to health and wellness programs. • Opportunities to learn, develop, network, and connect Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms. Candidate Accommodations If you require assistance due to a disability in the application or recruitment process, please submit a request here. ____________________________________________________________________________________ We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.

Lead and grow a multidisciplinary design and research team, set vision and strategy for multiple products, champion accessibility and inclusive design, integrate research into product decisions, and represent design at the leadership level. | 8-10+ years in product design/UX with 4-6+ years leading teams, experience in B2B SaaS or platform products, strong data-driven and accessibility skills, excellent collaboration and communication, and a track record of delivering measurable impact. | Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations. As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change. What You’ll Do: Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi‑product portfolio. You’ll operate as a true player‑coach—hands‑on with the most important work while coaching and growing a multidisciplinary team across products. You’ll bring research, accessibility, and systems thinking together to deliver inclusive, high‑quality experiences with measurable outcomes. Responsibilities: • Act as a player‑coach: balance strategic leadership with sleeves‑up execution on high‑impact projects. • Manage, support, and grow a high‑performing team of designers and researchers working across multiple products. • Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value. • Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA. • Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns. • Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable. • Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes. • Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration. • Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment. • Develop talent—hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety. • Define and track UX health metrics (adoption, task success, time‑to‑value, NPS/CSAT, accessibility scores) to measure impact. • Represent design and research at the leadership table—communicate strategy, risk, trade‑offs, and the business value of UX. • Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration. Who You Are: You blend strategic vision with strong craft and people leadership. You thrive in complex, multi‑product environments and care deeply about building inclusive experiences that scale. • 8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams; experience leading managers is a plus. Years are a guide; we prioritize scope and demonstrated impact at org and portfolio scale. • Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products. • Data‑driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact. • Consistent record of delivering results—setting clear goals, using data to make decisions, and showing measurable user and business impact. • Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions. • Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews. • Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it. • Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs. • Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions. Preferred Qualifications (Nice to have) • Experience in the social impact, nonprofit, public sector, or adjacent domains. • Experience building and governing multi‑brand design systems at scale. • Familiarity with experimentation (A/B testing), analytics, and instrumentation for UX metrics. • Experience leading distributed/global teams and operating in a matrixed environment What You Can Expect: You will have the opportunity to work on a flagship product(s) that shapes the future of our industry. You’ll join a collaborative, innovation-driven environment where design plays a critical role in creating world-class user experiences. Your work will have a direct impact on millions of users, allowing you to make a meaningful contribution to the success of our product and company. You can expect, growth and innovation and to have fun along the way. You will not only be rewarded for your personal achievements, but you will also have the opportunity to be part of an organization that lives by its motto every day: Powering those who power social impact! Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Compensation The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. US Base Salary: $ 130,000 - $180,000 + 15% annual bonus Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms. Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world. Our comprehensive and competitive benefits include: • Generous Flexible Time Off (FTO) Policy • Up to 15 paid company holidays including some commemorating social justice events and self-care • Paid volunteer time • Resources for savings and investments • Paid parental leave • Paid sick leave • Health, vision, dental, and life insurance with additional access to health and wellness programs. • Opportunities to learn, develop, network, and connect Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms. Candidate Accommodations If you require assistance due to a disability in the application or recruitment process, please submit a request here. ____________________________________________________________________________________ We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.

Design, build, and maintain robust data reporting pipelines and develop scalable backend services. Collaborate with cross-functional partners to deliver features that align with user needs and business goals. | Candidates should have 5+ years of software development experience, particularly with data-driven applications. Strong programming skills in Python, Node.js, and TypeScript, along with experience in cloud-native development and data pipeline design are essential. | Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. Join a mission-driven engineering team that’s passionate about helping nonprofits drive real-world impact. You'll have the opportunity to build meaningful software, leverage cutting-edge tools including AI, and work alongside a collaborative team that values creativity, autonomy, and continuous growth. What You’ll Do Design, build, and maintain robust data reporting pipelines using AWS Glue, Lambda, and DBT, powering insights via Amazon QuickSight and internal analytics tools. Develop scalable backend services with modern technologies such as Python, Node.js, and TypeScript, ensuring code is maintainable, testable, and performant. Own complex technical challenges from end to end, contributing across the full software lifecycle, from sprint planning and design through implementation, reviews, and demos. Use AI as a force multiplier: explore LLMs, agentic tools, and AI-integrated features to accelerate development and improve the developer and user experience. Collaborate with cross-functional partners, product managers, designers, QA engineers, and fellow developers — to deliver features that align with user needs and business goals. Promote a healthy engineering culture through thoughtful code reviews, technical mentorship, and active knowledge sharing. Requirements 5+ years of backend or full-stack software development experience, ideally with a focus on data-driven applications and production-level systems. Proven experience designing and maintaining data pipelines using tools like AWS Glue, Lambda, and DBT, especially in support of analytics platforms such as Amazon QuickSight. Strong programming skills in Python, Node.js, and JavaScript/TypeScript, with a solid grasp of backend architecture and scalable service design. Proficiency in working with SQL-based databases (e.g., PostgreSQL, MySQL), and understanding of data modeling for reporting and analytics. Hands-on experience with cloud-native development in AWS, including service orchestration and integration across compute and data layers. Familiarity with CI/CD pipelines (e.g., GitHub Actions, BitbucketPipelines) and modern DevOps workflows. Sound knowledge of API design, including REST and GraphQL, and experience building or integrating backend services into dashboards or external tools. Strong problem-solving mindset, with the ability to break down and tackle complex engineering challenges with curiosity and ownership. Enthusiasm for leveraging AI tools and automation to streamline development and enhance data delivery. Preferred Qualifications Bachelor’s degree in Computer Science or equivalent experience. Experience with containerization tools like Docker and Kubernetes. Exposure to infrastructure as code (Terraform, CloudFormation) is a plus. Familiarity with nonprofit or social good technology challenges is a bonus. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Compensation The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. US Base Salary Range: $85,000 - $135,000 Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms. Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world. Our comprehensive and competitive benefits include: Generous Flexible Time Off (FTO) Policy Up to 15 paid company holidays including some commemorating social justice events and self-care Paid volunteer time Resources for savings and investments Paid parental leave Paid sick leave Health, vision, dental, and life insurance with additional access to health and wellness programs. Opportunities to learn, develop, network, and connect Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms. Candidate Accommodations If you require assistance due to a disability in the application or recruitment process, please submit a request here. ____________________________________________________________________________________ We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.

As a Product Designer, you will lead user experience design work across dedicated teams, focusing on making case management easier and more effective. You will own end-to-end design work, translating product goals and user needs into actionable design solutions. | You should have 1-3 years of experience designing interactive digital products, ideally within SaaS or nonprofit tooling. Strong communication skills and the ability to iterate quickly based on user feedback and data are essential. | Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. Who We Are: Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations. As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from EveryAction, Network for Good, Social Solutions, Cybergrants, Mobilize, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. Join our team to empower digital transformations and bring the social good sector the technology it needs to accelerate lasting social change. What You’ll Do: As a Product Designer on Bonterra’s Case Management team, you’ll lead user experience design work across three dedicated teams—bringing structure, clarity, and creativity to complex challenges. Reporting to the Director of Product Design and UX Research, you’ll collaborate across disciplines, contribute meaningfully to product direction, and turn user insights into accessible, scalable experiences that make case management easier and more effective. Responsibilities: Own end-to-end design work for product features, from initial research and concepts, through polished execution. Translate product goals and user needs into design solutions using flows, wireframes, prototypes, and high-fidelity visuals. Break down complex design problems into simple, elegant, and actionable experiences. Contribute to product road mapping by advocating for user needs and shaping scope through design-led discovery. Partner closely with engineers and product managers to align vision, feasibility, and delivery timelines. Use research, usability testing, and performance data to validate your work and iterate with confidence. Build and extend our pattern library, while working across multiple design systems. You’re excited about the prospect of designing and building AI-powered solutions that enhance product experiences and unlock new capabilities for our users. Bring deep empathy for users with a wide range of technical literacy and comfort. Who You Are: You’re a thoughtful and self-driven designer who can confidently own a problem space, guide a design process, and collaborate with cross-functional peers to deliver great work. You’re energized by mission, curious about your users, and committed to accessibility, craft, and continuous improvement. You bring 1-3 years of experience designing interactive digital products, ideally within SaaS or nonprofit tooling. You can independently lead design projects within a team, while contributing to shared direction and systems. You communicate your thinking clearly and invite feedback from diverse stakeholders. You’re confident using Figma for everything from exploration to polished mockups, and familiar with working in a design system. You know how to frame design decisions using research, user feedback, and data—and you iterate quickly. You’re eager to explore and work with emerging tools—such as ChatGPT, V0, and Lovable—to enhance your workflow, support rapid iteration, and collaborate more effectively with engineering and product teams to bring ideas to life. You care deeply about usability, accessibility, and inclusive design—and are driven by creating systems that deliver real, meaningful impact for diverse users in the real world. Nice to have: Experience working with nonprofits, government agencies providing human services, medical or heavily-regulated SaaS environments. What You Can Expect: You will have the opportunity to work on a flagship product(s) that shapes the future of our industry. You’ll join a collaborative, innovation-driven environment where design plays a critical role in creating world-class user experiences. Your work will have a direct impact on millions of users, allowing you to make a meaningful contribution to the success of our product and company. You can expect, growth and innovation and to have fun along the way. You will not only be rewarded for your personal achievements, but you will also have the opportunity to be part of an organization that lives by its motto every day: Powering those who power social impact! Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.US Base Salary Range: $75,000 - $115,000 per annum Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world. Our comprehensive and competitive benefits include: Generous Flexible Time Off (FTO) Policy Up to 15 paid company holidays including some commemorating social justice events and self-care Paid volunteer time Resources for savings and investments Paid parental leave Paid sick leave Health, vision, dental, and life insurance with additional access to health and wellness programs. Opportunities to learn, develop, network, and connect Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms. We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law. For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.