Elsevier

Leading replenishment teams and managing inventory to meet sales and margin goals. | Experience in supply chain leadership and analytical skills, but no product marketing or SaaS background. | Senior Manager, Solution Marketing About our Team Elsevier’s Academic & Government (A&G) group helps our communities to establish, discover and share knowledge in an effort to advance human progress. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes. Within the A&G marketing group, the Researcher and Library (R&L) Audience team is responsible for driving awareness and demand for the researcher product portfolio. We work closely with product management, sales, and other marketing teams to create compelling go-to-market strategies that meet the needs of researchers and their institutions worldwide. In January 2026, we launched LeapSpace, a strategic AI-assisted research workspace. We’re now in a critical post-launch phase, where we focus on converting our existing customer base, building market momentum, and scaling adoption across institutions globally. This marketing approach sits at the intersection of brand transformation, AI innovation, and complex B2B sales – and we’re strengthening our team in service of that ambition. The Audience team thrives on collaboration, creativity, and data-driven decision-making, ensuring our solutions deliver real impact for customers. Joining us means being part of a team navigating real transformation while building scalable, repeatable marketing processes. About the Role As Senior Manager of Solution Marketing, you will play a leading role in the development and execution of go-to-market (GTM) strategies for Elsevier’s newest AI solution, LeapSpace. This senior role focuses on creating compelling positioning, messaging, and campaigns that drive customer engagement and business growth. You will act as a strategic partner for product, sales, and portfolio teams, using market insights and customer needs to shape GTM and marketing plans. The position requires strong leadership skills, the ability to influence across functions, and a proven track record in solution or product marketing within a complex, global environment. This role reports to the Senior Director of LeapSpace Solution Marketing and sits within the R&L Audience Marketing team. Responsibilities: Collaborate closely with executive leadership, product management, sales, and cross-functional marketing teams to define strategic goals, translate them into actionable marketing plans, and measure success. Develop enablement content, sales narratives, and marketing assets that build the confidence of Sales, Marketing, and Customer Success teams to speak consistently to the value proposition of new solutions Translate key research workflows and jobs-to-be-done into prioritized use cases and solution narratives. Serve as the expert on industry trends, emerging technologies, and competitive developments to maintain a strategic advantage in the academic and research markets. Influence product roadmaps with evidence from customer research, usage data, and deal feedback. Own the messaging house and proof points for LeapSpace, creating differentiated value propositions for researchers, librarians, and academic leaders. Inform packaging and pricing constructs aligned to customer needs and buying practices. Shape the market model and segmentation for academic research solutions; define ICPs and personas (e.g., PIs, lab managers, research IT, librarians, procurement). Contribute to LeapSpace’s circular growth model, driving customer conversion from ScienceDirect and Scopus, expanding within the institutional base, and accelerating end-user adoption at scale. Establish and maintain feedback loops between Sales, Product, and Marketing, including structured input from deal reviews, win/loss analysis, and customer insights Requirements: Have 8+ years of progressive experience in B2B product marketing, ideally in SaaS, research technology, information services, or academic markets. Exceptional positioning and storytelling skills, with proven ability to translate technical/scientific concepts into clear outcomes for academic stakeholders. Proven track record of crafting and executing go-to-market strategies and messaging that drive measurable results. Strong understanding of marketing and sales alignment in complex B2B environments; familiarity with Challenger Sales methodology is a plus. Strong strategic thinking, leadership, and decision-making skills. Excellent verbal and written communications, negotiation, and stakeholder management abilities. Demonstrated success leading cross functional GTM in a highly matrixed environment (influencing Product, Sales, Customer Success, Marketing, and partners without direct authority). Proficient with market segmentation, pricing/packaging, launch planning, and pipeline analytics. Have an analytical mindset with experience using metrics to inform strategy and optimize performance. Have excellent project management, communication, and stakeholder engagement skills. Comfort operating in post-launch, high-growth, or transformation environments, energized by building structure and process alongside execution. Have a Bachelor’s degree in Marketing, Business, Communications, or a related field; advanced degree is a plus. Primary Location Base Pay Range: Home based-Ohio $90,500 - $150,900. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

Lead and implement strategic marketing initiatives to drive engagement, growth, and retention across key segments. | Over 7 years of progressive B2B marketing experience in SaaS or academic markets with strong marketing-sales alignment and project management skills. | Senior Manager, Segment Marketing Do you have excellent communication and collaboration skills? Would you like to join our excellent team to develop and execute marketing strategies? About the Team Elsevier’s Academic & Government (A&G) group helps our communities to establish, discover and share knowledge in an effort to advance human progress. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes. Within the A&G marketing group, the Researcher and Library (R&L) Audience team is responsible for driving awareness and demand for the researcher product portfolio. About the Role The Senior Manager, Segment Marketing for the R&L Audience team will lead and implement strategic marketing initiatives to drive engagement, growth, and retention across key academic and research segments. This person is responsible for translating market insights and customer needs into actionable marketing strategies and compelling messaging. Partnering closely with cross-functional teams, the Senior Manager will ensure that Elsevier’s researcher solutions are positioned clearly and persuasively to researchers, librarians, and other institutional stakeholders. This role bridges product marketing and revenue enablement by developing high-impact messaging frameworks, sales narratives, and program content that support a unified customer experience. The successful candidate is customer-centric, data-informed, and skilled at navigating complex matrix environments to deliver measurable results. Key Responsibilities Developing strong understanding of key customer segments and markets (e.g., librarians, researchers, academic institutions). Identifying customer pain points, industry trends (e.g., GenAI, open science, research integrity), and competitive dynamics to inform marketing strategies, positioning, and messaging. Creating persona-based value propositions and segment narratives that increase engagement. Developing and execute persona-based programs in support of product launches, portfolio expansions, and thought leadership initiatives; deliverables will include developing program content for global events (e.g., webinars, LinkedIn Live, conferences, workshops) Collaborating with central and regional teams to build and execute marketing plans that align with business priorities and resonate with key segments. Developing sales enablement tools, messaging briefs, and content that supports the buyer journey and aligns with the Challenger Sales methodology. Collaborating with other sales enablement colleagues and product marketers to streamline the process and execution for content development, field feedback, sales readiness, and measurement of messaging and content impact. Partnering with Sales, Product, and sales training teams to deliver training, content, and resources that improve commercial effectiveness. Qualifications Have 7+ years of progressive experience in B2B marketing, segment or product marketing, or revenue enablement, ideally of SaaS offerings or academic markets Proven track record of crafting and executing go-to-market strategies and messaging that drive measurable results. Have an understanding of marketing and sales alignment, with familiarity in Challenger Sales methodology. Have experience developing enablement content, sales narratives, and digital marketing assets. Have an analytical mindset with experience using metrics to inform strategy and optimize performance. Have excellent project management, communication, and stakeholder engagement skills. Have a Bachelor’s degree in Marketing, Business, Communications, or a related field; advanced degree is a plus. Primary Location Base Pay Range: Home based-Ohio $90,500 - $150,900. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

Lead and implement strategic marketing initiatives to drive engagement, growth, and retention across key academic and research segments. | 7+ years of progressive B2B marketing experience with strong skills in go-to-market strategies, sales alignment, and stakeholder engagement. | This a Full Remote job, the offer is available from: United States, United Kingdom, Ohio (USA) Senior Manager, Segment Marketing Do you have excellent communication and collaboration skills? Would you like to join our excellent team to develop and execute marketing strategies? About the Team Elsevier’s Academic & Government (A&G) group helps our communities to establish, discover and share knowledge in an effort to advance human progress. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes. Within the A&G marketing group, the Researcher and Library (R&L) Audience team is responsible for driving awareness and demand for the researcher product portfolio. About the Role The Senior Manager, Segment Marketing for the R&L Audience team will lead and implement strategic marketing initiatives to drive engagement, growth, and retention across key academic and research segments. This person is responsible for translating market insights and customer needs into actionable marketing strategies and compelling messaging. Partnering closely with cross-functional teams, the Senior Manager will ensure that Elsevier’s researcher solutions are positioned clearly and persuasively to researchers, librarians, and other institutional stakeholders. This role bridges product marketing and revenue enablement by developing high-impact messaging frameworks, sales narratives, and program content that support a unified customer experience. The successful candidate is customer-centric, data-informed, and skilled at navigating complex matrix environments to deliver measurable results. Key Responsibilities • Developing strong understanding of key customer segments and markets (e.g., librarians, researchers, academic institutions). • Identifying customer pain points, industry trends (e.g., GenAI, open science, research integrity), and competitive dynamics to inform marketing strategies, positioning, and messaging. • Creating persona-based value propositions and segment narratives that increase engagement. • Developing and execute persona-based programs in support of product launches, portfolio expansions, and thought leadership initiatives; deliverables will include developing program content for global events (e.g., webinars, LinkedIn Live, conferences, workshops) • Collaborating with central and regional teams to build and execute marketing plans that align with business priorities and resonate with key segments. • Developing sales enablement tools, messaging briefs, and content that supports the buyer journey and aligns with the Challenger Sales methodology. • Collaborating with other sales enablement colleagues and product marketers to streamline the process and execution for content development, field feedback, sales readiness, and measurement of messaging and content impact. • Partnering with Sales, Product, and sales training teams to deliver training, content, and resources that improve commercial effectiveness. Qualifications • Have 7+ years of progressive experience in B2B marketing, segment or product marketing, or revenue enablement, ideally of SaaS offerings or academic markets • Proven track record of crafting and executing go-to-market strategies and messaging that drive measurable results. • Have an understanding of marketing and sales alignment, with familiarity in Challenger Sales methodology. • Have experience developing enablement content, sales narratives, and digital marketing assets. • Have an analytical mindset with experience using metrics to inform strategy and optimize performance. • Have excellent project management, communication, and stakeholder engagement skills. • Have a Bachelor’s degree in Marketing, Business, Communications, or a related field; advanced degree is a plus. Primary Location Base Pay Range: Home based-Ohio $90,500 - $150,900. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. This offer from "Elsevier" has been enriched by Jobgether.com and got a 82% flex score.

Manage new sales and renewals for Research Intelligence SaaS solutions, focusing on expanding customer base and maintaining high renewal rates. | 3-5 years of direct consultative sales experience with complex SaaS solutions and ability to engage senior stakeholders. | Consultative Selling Account Manager Do you possess expertise in consultative selling, coupled with a background in navigating complex SaaS solutions, data analytics, and Artificial Intelligence? Do you have experience partnering with Academic & Research institutions? The Research Intelligence team collaborates with prominent research and funding institutions to optimize resource allocation, refine collaboration processes, and elevate the overall efficiency of research endeavors. By offering cutting-edge SaaS solutions, data, analytics, and AI tools, we cater to customers seeking insights to bolster their strategies and impact. Our expertise extends to delving into complex questions and providing answers supported by precise, in-depth analysis. About the Role As an Account Manager, you will be responsible for both New Sales and the renewal of existing customer contracts. The main focus of New Sales is to expand our Research Intelligence business by identifying new customer prospects and opportunities for upselling and cross-selling within our current customer base. The primary focus of renewal management is to nurture and expand our existing customer relationships. Using both internal and external resources, your goal is to maximize the value we deliver to customers, ensuring their satisfaction and retention. You will collaborate with key stakeholders such as Customer Success Managers (CSMs), Product Management, and Marketing with the goal of achieving high renewal rates. Midwest Region IL, IN, OH, KY Responsibilities • Attaining bookings targets for our Research Intelligence solutions portfolio. • Applying a consultative approach to client needs, translating them into pragmatic propositions and aligning them with the company's sales strategies and internal policies. • Formulating and executing account strategies that address diverse needs across all levels of accounts. • Ensuring the continuous accuracy of Salesforce records, regularly reviewing sales results and forecasts through tools like Clari and other sales enablement tools. • Gathering, monitoring, and evaluating information, providing valuable market feedback to the business to enhance product development and refine the Go-To-Market strategy. • Actively participating in trade shows and conferences, with predefined outcomes. • Integrating and synthesizing information derived from various sources to inform decision-making processes. • Cultivating and nurturing relationships with key decision-makers and influencers at the customer level to actively support Elsevier's strategic objectives. Requirements • Possess a minimum of 3-5 years of direct sales experience, demonstrating expertise in a consultative, complex solution-sales approach. • Operate seamlessly on operational, tactical, and strategic levels, showcasing a successful track record in expanding business with customers. • Exhibit self-motivation and drive, with a proven history of selling technology and solutions. • Demonstrate a genuine passion for cultivating relationships with a diverse range of internal and external stakeholders, including senior-level executives. • Showcase proficiency in strategic account planning and management, with the ability to connect the dots within customer institutions. • Experience in selling enterprise software within an international matrixed organization. • Possess a background in or collaboration with research administration and management functions, showcasing knowledge in regional or national research programs, collaboration networks, and key leaders. • Excel in communication, both verbal and written, and deliver compelling presentations with exceptional skills. Primary Location Base Pay Range: Home based-Illinois $83,800 - $155,600. Total Target Cash: $129,000 - $239,500. If performed in Chicago, IL, the pay range is $87,800 - $163,000, the TTC is $135,100 - $250,900. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Lead and scale a global customer success organization driving retention, growth, and advocacy. | 12+ years in SaaS customer success leadership with senior executive experience managing large teams globally. | Do you enjoy shaping the customer experience for some of the most influential academic and government institutions across the Americas—while leading a large‑scale transformation with global visibility? About Elsevier Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare, and improve performance for the benefit of humanity. We serve the research, academic, and clinical communities by applying technology and analytics to content — enabling social progress and expanding the breadth of human progress. About the Role As Vice President of Customer Success for the Academic & Government (A&G) organization in the Americas you will be at the forefront of scaling and optimizing our global post-sales organization. This is a highly visible, strategic leadership role that will shape and drive customer experience across onboarding, adoption, retention, expansion, and advocacy. This role is part of the senior A&G leadership team and reports to the SVP of Customer Success. The VP will partner closely with stakeholders across Product, Sales, Marketing, Operations, and Technology. You will lead transformational initiatives, mentor and develop a world-class team, and serve as a key succession candidate for broader executive leadership within Elsevier. Key Responsibilities Strategic Leadership & Organizational Scale • Review existing processes and continue to iterate and implement a customer success strategy focused on CSM contributions to value realization, renewals, and growth. • Advance the organization toward a tech-enabled, solutions-focused model inspired by best practices in the technology industry. • Evolve the current structure into a mature, scalable operating model for a global Customer Success organization. • Serve as a thought partner to the SVP and senior leadership, contributing to the long[1]term roadmap for Customer Success at Elsevier. Team Development • Lead and inspire a high-performing team of regional leaders and their organizations; provide mentorship, performance management, and professional growth paths. • Foster a strong culture of accountability, innovation, and customer-centricity. • Oversee organizational change management to support scale, role clarity, and performance optimization. Customer Retention, Growth & Advocacy • Partner with Sales, Marketing and Product leaders to drive engagement strategies that reduce churn, increase renewal rates, and expand customer footprint. • Ensure teams build strategic relationships with institutional customers, functioning as trusted advisors to product champions, senior academic and government stakeholders. • Drive customer advocacy, NPS, and customer health metrics through data-informed decision-making and proactive engagement strategies. Operational Excellence & Enablement • Lead and contribute to cross-functional initiatives in CSM enablement, Operations, Success Planning, and Customer Impact Management • Champion the development of tooling, dashboards, and processes to measure customer success outcomes globally. • Use metrics, analytics, and feedback loops to continuously refine engagement strategy and customer experience across regions. Qualifications • Proven track record (12+ years) in SaaS customer success, post-sales, or professional services leadership, including global, matrixed team management. • Minimum of 5 years in a senior executive role (VP or equivalent) managing regional or global CS organizations. • Demonstrated experience leading large-scale customer success/engagement teams and managing managers/leaders in a high-growth SaaS environment. • Demonstrated success driving renewals and expansion in a B2B SaaS or analytics[1]driven environment, ideally within academic, scientific, or governmental sectors. • Excellent executive presence, influencing, and communication skills — comfortable engaging at the C-level internally and externally. • Strategic systems thinker with a data-driven approach to decision-making, operational design, and leadership. • Deep knowledge of customer success best practices, digital engagement models, and success platforms (Gainsight, Salesforce) • Technology-forward mindset with fluency in CS platforms and automation tools; able to collaborate with Product and Engineering on data-driven solutions. • Experience operating effectively within an international, matrixed organization. • MBA or advanced degree preferred. Why Join Us This is a pivotal role at a transformative moment in Elsevier's evolution. You'll join a newly formed, high-impact team charged with building a best-in-class customer success function. With strong support from senior leadership, a global customer base, and an ambitious roadmap ahead, you'll play a central role in defining the next era of value delivery — and potentially help lead that future as a successor to the SVP role. We promote a healthy work/life balance and provide various well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals. U.S. National Base Pay Range: $136,100 - $252,800. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $136,100 - $252,800. Base Pay Range for IL is $142,900 - $265,400. Base Pay Range for Chicago, IL is $149,600 - $278,100. Base Pay Range for MD is $142,900 - $265,400. Base Pay Range for NY is $149,600 - $278,100. Base Pay Range for New York City is $163,300 - $303,300. Base Pay Range for Rochester, NY is $136,100 - $252,800. Base Pay Range for OH is $129,200 - $240,100. Base Pay Range for NJ is $172,172- $275,028.This job is eligible for an annual incentive bonus.Application deadline is 03/27/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

The Enterprise Customer Success Manager (eCSM) is responsible for developing partnerships with customers and ensuring they maximize the value of the digital product. This role involves creating individualized customer success plans and managing customer engagement to meet their goals and objectives. | Candidates should possess prior customer success experience and demonstrate exceptional organizational and time management skills. A strategic problem-solving mindset and proficiency with Microsoft Office are also required. | Job Description Enterprise Customer Success Manager Are you a skilled relationship builder with a passion for customer success? Are you a customer focused account strategist? About our Team The eCSM will collaborate with the sales and implementation team on account strategy for assigned customers, understanding the vision and strategy. This role will be responsible for providing exceptional customer engagement to ensure our customers are maximizing the value of our digital product while ensuring successful retention and usage in their program. About the Role The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. The eCSM serves as a trusted adviser and customer advocate to our new and returning partnership customers. This role works closely with cross-functional teams to design and implement individualized customer success plans and strategies. This ensures the health, goals, and objectives of our customers are met, and business value is realized. Responsibilities Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals Translating the needs/goals of key stakeholders into a Customer Success plan Organizing, documenting, and refining customer data throughout the partnership Managing and taking point on issues, as the customer advocate Using teaching skills that support customer onboarding plans Conducting training with elevated customer product value driven conversations Providing customer with high-level service and develops innovative solutions to meet customers' business needs Requirements Possess prior customer success experience Be organized with exceptional time management skills and professional agility Have relational intelligence and strategic thinking ability Be a team player with a demonstrated high level of collaboration Have a strategic problem-solving mindset Be able to effectively prioritize tasks and see them through to completion Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word) Work in a way that works for you: We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. ----------------------------------------------------------------------- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

Review and evaluate AI-generated nursing education responses for accuracy, completeness, and educational value, providing detailed assessments. | MSN degree, current RN license, 2+ years nurse educator teaching experience, active clinical practice, and preferably CNE certification. | Job Title: Clinical Practice Nurse Educator - AI Response Evaluation (Part-Time Fixed Term Contract Position Type: Contract - Remote Duration: November 2025 - December 2025 (with possibility of extension) Compensation: $55 USD per hour Work Schedule: PRN (as needed) assessments About Elsevier A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About our Team Elsevier Health is a division of Elsevier that is committed to supporting clinicians, health leaders, educators and students to overcome the challenges they face every day. We support healthcare professionals throughout their career journey from education through to clinical practice. We believe that by providing evidence–based information, we can help empower clinicians to provide the best healthcare possible. About the Role We are seeking experienced Nurse Educators currently in clinical practice to evaluate AI-generated responses in the nursing health education space. This remote contract position involves reviewing and rating educational content for accuracy, completeness, and educational value. In this role, you will work closely with Elsevier Health data and content teams to ensure accuracy of content. You will play a critical role in reviewing content that will support clinicians at the point of care and providing regular feedback throughout the content and product development cycle. Responsibilities: • Review and evaluate AI-generated responses on nursing education topics • Rate responses based on: • Overall helpfulness • Comprehension • Correctness • Completeness • Educational harmfulness • Complete assigned queries within specified deadlines (approximately 15 minutes per query) • Provide detailed, professional assessments to support educational content development Requirements: • Education: Master of Science in Nursing (MSN) required • Licensure: Current Registered Nurse (RN) license in good standing • Certification: Certified Nurse Educator (CNE) from the National League for Nursing (NLN) preferred • Experience: Minimum 2+ years of teaching experience as a nurse educator • Current Practice: Must be actively engaged in clinical nursing practice Project Details: • Start Date: November 2025 • Initial Commitment: One month to complete assigned query review • Workload: Total number of queries assigned based on number of reviewers • Time Investment: Approximately 15 minutes per query evaluation • Work Arrangement: Fully remote position based on US time zone • Contract Structure: Employment through third-party agency Deadline Requirements: • PRN evaluations with varying deadlines based on workload • First major deadline: One month from project start • Flexibility required for urgent assessment needs Compensation and Benefits: • Pay: This role will pay a standardized rate of $55 USD / hour • Perks: Gain access to Elsevier Health products, join a community of talented clinicians, and have an impact on the next generation of health solutions