Salesforce

Lead global AI-enabled life sciences delivery strategy, shape product evolution and delivery innovation, and manage a global team of about 20. | Requires 15 or more years of leadership in professional services, enterprise software, digital transformation, life sciences consulting, or technology, plus deep life sciences and enterprise implementation knowledge. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Senior Director, Technology and AI Innovation – Life Sciences is responsible for defining and accelerating the AI-enabled delivery strategy for Salesforce's global Life Sciences Professional Services business. This executive will serve as the strategic bridge between Professional Services, Customer Success, Product Management, Engineering, and Global Delivery, ensuring that customer implementation experience directly influences product evolution, AI innovation, and delivery transformation. Working across more than 50 global Life Sciences customer implementations today, with significant growth expected over the next several years, this leader will identify implementation patterns, prioritize innovation investments, and help shape the next generation of industry-specific AI capabilities, reusable assets, and delivery accelerators. Leading a global team, this role will help transform delivery intelligence into scalable solutions that improve customer outcomes, accelerate AI adoption, and enable consistent, high-quality delivery across the Life Sciences industry. KEY RESPONSIBILITIES INDUSTRY DELIVERY INTELLIGENCE * Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across Salesforce's global Life Sciences portfolio. * Identify common patterns across customer engagements and translate those insights into strategic opportunities for AI, automation, reusable assets, implementation accelerators, and delivery innovation. * Establish a continuous feedback model that transforms implementation experience into scalable delivery capabilities. AGENTIC DELIVERY STRATEGY * Define the roadmap for Life Sciences-specific agentic delivery capabilities that improve implementation quality, delivery productivity, and customer outcomes. * Prioritize the AI assets, accelerators, reusable frameworks, and implementation capabilities needed to bridge the gap between current product capabilities and customer demand. * Recommend strategic investment priorities for industry-specific AI innovation and partner across Professional Services Technology to bring those capabilities to market. PRODUCT & CUSTOMER PARTNERSHIP * Serve as the primary liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences. * Capture customer and delivery feedback and translate it into actionable product enhancements, roadmap priorities, and implementation best practices. * Partner closely with Product Engineering to ensure implementation insights directly influence product strategy and future platform capabilities. CROSS FUNCTIONAL LEADERSHIP * Serve as the executive subject matter expert for Technology and AI Innovation within the Life Sciences industry. * Partner closely with Professional Services Delivery, Customer Success, Product, Global Delivery Centers, Agentic Innovation, Global Tools & Productivity Engineering, and Global Technology Foundations & Architecture to accelerate AI adoption across Life Sciences engagements. * Help align industry priorities across delivery methodology, AI investments, reusable assets, and product innovation. INDUSTRY INNOVATION PORTFOLIO * Define and prioritize the portfolio of Life Sciences-specific AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions. * Partner with the ProServ Agentic Innovation Lab and engineering teams to convert customer insights into scalable technical capabilities. * Establish governance to measure adoption, business impact, customer outcomes, and value realization across the Life Sciences innovation portfolio. ORGANIZATIONAL LEADERSHIP * Lead and develop a high-performing global team of approximately 20 professionals focused on industry innovation, architecture, delivery excellence, and AI enablement. * Foster a culture of innovation, customer obsession, continuous learning, and AI-first thinking. * Drive measurable improvements in customer success, delivery productivity, AI adoption, and operational excellence. QUALIFICATIONS REQUIRED * 15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations. * Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives. * Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders. * Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation. * Experience leading global, cross-functional organizations and influencing without direct authority. * Strong executive communication, strategic thinking, and stakeholder management skills. PREFERRED * Experience with AI-enabled delivery models, Agentforce, agentic technologies, automation platforms, or enterprise AI solutions. * Salesforce Life Sciences Cloud or broader Salesforce ecosystem experience. * Experience building industry accelerators, reusable implementation assets, or customer success frameworks. * Background in healthcare, pharmaceuticals, medical devices, biotechnology, or regulated industries. LEADERSHIP EXPECTATIONS * Champion AI-enabled ways of working and accelerate the adoption of agentic capabilities across the Life Sciences delivery ecosystem. * Serve as the voice of delivery by ensuring customer implementation experience directly shapes product evolution, AI investments, and delivery innovation. * Foster strong partnerships across Product, Engineering, Customer Success, Professional Services, and Global Delivery to deliver measurable customer outcomes. * Act as a multiplier by identifying patterns, scaling best practices, and enabling reusable solutions that benefit customers globally. * Build and develop high-performing leaders while fostering a culture of innovation, collaboration, and continuous improvement. SUCCESS MEASURES Success in this role will be measured by: * Adoption of Life Sciences-specific AI assets, accelerators, and reusable delivery capabilities. * Measurable improvements in implementation quality, delivery productivity, and customer outcomes. * Product roadmap enhancements influenced by customer implementation feedback. * Reduction in recurring delivery challenges through reusable assets and standardized delivery patterns. * Increased AI adoption across Life Sciences customer engagements. * Growth in reusable implementation assets and industry accelerators leveraged globally. * Employee engagement, organizational capability, and innovation within the Life Sciences Acceleration Hub. * WHY THIS ROLE MATTERS Life Sciences represents one of Salesforce's most strategic growth opportunities. As customer adoption accelerates, the ability to learn from every implementation and rapidly translate those insights into AI-powered capabilities, reusable accelerators, and product enhancements will become a key competitive advantage. This role ensures that every customer engagement strengthens the next by creating a continuous feedback loop between customer delivery, Product Management, Engineering, and Professional Services Technology. By identifying patterns, prioritizing innovation, and accelerating AI adoption, the Senior Director, Technology and AI Innovation – Life Sciences will help define the future of AI-enabled services delivery for the Life Sciences industry. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form [https://careers.mail.salesforce.com/accommodations-request-form?_ga=2.139086459.912759425.1690463420-976932181.1684251251]. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement [https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Privacy/salesforce-candidate-privacy-statement-december-2024.pdf] for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. [https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal] Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $228,600 - $348,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead enterprise customer engagements, advise stakeholders, and guide complex Salesforce solution workstreams to meet business and technical requirements. | Requires 10+ years of enterprise project experience, including 3+ years with Consumer Goods Cloud, plus Salesforce configuration, solution architecture, and a bachelor’s degree. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Sr. Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace. YOUR IMPACT: Salesforce Professional Services is looking for a Sr. Solution Architect with Consumer Goods Cloud experience. As a Sr. Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Responsibilities: Serve as a trusted advisor to the client Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Guiding agents to support delivery Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform MINIMUM QUALIFICATIONS 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success 3+ years experience in Consumer Goods with practical CG cloud experience and deep understanding of Retail Execution and Trade Promotion Management Extensive experience with configuration and customization on the Salesforce platform Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.) Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams A great listener with the ability to communicate with people in diverse roles Resourceful and innovative thinker who can work through and solve problems Travel up to 50% PREFERRED QUALIFICATIONS Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered Proven results in delivering high value business outcomes utilizing an agile approach Proven results leading customer and/or partner success stories Relevant Salesforce certifications & Accreditations (CG Cloud, REX Accreditation) Consulting experience is strongly recommended Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Advise defense and national security clients on enterprise DevOps and lead the design and improvement of Salesforce release workflows, pipelines, sandbox management, and security controls. | Requires 8+ years of enterprise architecture or Salesforce consulting experience, specialized Salesforce deployment and architecture expertise, U.S. citizenship, and eligibility for a federal background investigation and clearance. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Professional Services is hiring Technical Architects with a DevOps focus to join the Missionforce team. As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex customers in the Defense & National Security space. The DevOps Technical Architect / Senior Technical Architect plays a pivotal role in both presales and implementation, shaping, scoping, and solutioning engagements to set customers up for success. This leader provides technical oversight and execution leadership on large-scale and mission-critical engagements while also serving as a trusted mentor to Salesforce teams and Federal clients. They're responsible for driving architectural excellence, strategic customer alignment, and fostering a high-performance culture within their teams. Your Impact Serve as a trusted DevOps technical advisor to the client In this client-facing architectural role, you will advise, design, and manage the deployment of enterprise DevOps strategies, CI/CD orchestration pipelines, release governance models, and sandbox/production workflows Design, build, and optimize automated CI/CD pipelines leveraging Salesforce-native release tools (e.g., DevOps Center, Copado, Gearset, Flosum, AutoRABIT) alongside general-purpose CI/CD platforms (e.g., GitHub Actions, Jenkins, Bitbucket Pipelines, Azure DevOps Establish source-driven development workflows and Git branching strategies aligned with Salesforce modular architectures using SFDX, Metadata API, and Unlocked Packaging Architect sandbox management frameworks, including refresh cycles, pre-refresh automation, and anonymized test data loading compliant with data security and privacy regulations (especially in Data Cloud-connected environments Implement static code analysis, automated pre-checks, security policies, and compliance validations within CI/CD pipelines to establish robust DevSecOps practices Evaluate customer DevOps processes, build/deployment pipelines, and organizational maturity; deliver actionable recommendations aligned with Salesforce best practices Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Work collaboratively, having very strong communications skills, especially in teaching complex concepts and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform Minimum Requirements 8+ years enterprise architecture or consulting experience on the Salesforce Platform Ability to define overall deployment orchestration plans, principles, objectives, and tactics Proficiency in setting up version control repositories and designing repository branch structures Ability to evaluate CI/CD pipeline maturity and provide recommendations to achieve customer business goals Strong application design skills combined with strong data, integration, and security architecture skills Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to connect with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Qualification for this job is contingent upon acceptable results from a background investigation and your obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) required. Preferred Requirements Metro DC located Active Clearance (Secret, TS, TS/SCI or TS/SCI with Poly) Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Experience in public sector digital transformation initiatives Hands-on experience with Public Sector Solutions (“Agentforce Public Sector”) Ability to convey and convince customers of best practices at various levels within a large organization Application design and development background Travel may be required and varies depending on the client requirements NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Consultant will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $313,700 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $178,900 - $344,700 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead AI retrieval and agent-platform initiatives, improve answer quality and evaluation, and own system reliability, performance, and delivery from design through production. | Requires senior backend and production AI experience, expertise in RAG and hybrid retrieval, agent developer tooling, AI evaluation, platform leadership, and strong cross-functional communication. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Engineering at Qualified Engineering at Qualified is a high-ownership, high-velocity environment where engineers ship customer-facing product to real enterprises at scale. We're building at the frontier of AI + product: developing agentic software and embedding AI directly into our platform, using modern toolchains and processes that help engineers move faster while staying focused on high-impact problem solving. Following our acquisition by Salesforce, we continue to operate with the pace and ownership of a startup, backed by the distribution, resources, and long-term runway of a global enterprise. Engineers have true end-to-end ownership from idea to production: scoping, implementation, testing, deployment, monitoring, and iterative improvement based on real customer feedback. You'll work alongside a high-talent-density team that cares deeply about craft, performance, reliability, and user experience, and that raises the bar through collaboration, code review, and strong engineering principles. You'll make architecture decisions, solve meaningful system design challenges, and see your work land quickly with customers, without layers of approvals slowing you down. The Role As an Engineer on the AI Core team, you'll operate as a technical leader who turns ambiguous, high-stakes AI problems into durable, high-quality systems, while raising the technical bar for the broader team. AI Core builds the retrieval systems and agent infrastructure that power how our AI agents find, trust, and use knowledge, and the developer tooling that lets engineers across the company ship production agents quickly and safely. You'll lead significant initiatives end to end: faithful answering over a customer's own knowledge, retrieval that combines RAG and hybrid search, content lifecycle controls such as freshness, deduplication and source precedence, transcript processing, and the frameworks, registries, and evaluation tooling that make building a production agent a paved path. You'll partner closely with product, design, and engineering leadership to decide what we build, how we build it, and how we measure whether answers actually got better. What You'll Do Lead retrieval initiatives end to end: Design, build, and operate retrieval systems using RAG and hybrid search (lexical plus vector, reranking, filtering) so agents answer from the right content with the right amount of context. Own delivery from scope and design through launch, monitoring, and iteration. Build developer tooling for production agents: Drive technical design for the frameworks and platform pieces our engineers use to build agents, including multi-agent orchestration, shared primitives for prompts, tools, tracing, and evaluation. Own answer quality: Diagnose why answers are thin, wrong, or inconsistent by separating retrieval problems from generation problems (prompt, token budget, model choice). Set a quality bar we can test against, and lead the work to reach it. Design content and data models: Define how content from documents, knowledge bases, and call transcripts is ingested, segmented, labeled, and retrieved, including the primitives behind freshness, dedupe, source precedence, and internal versus external visibility. Make AI changes safe to ship: Build evaluation, observability, and rollout practices (offline evals, online monitoring, regression detection) so we can change prompts, models, and retrieval with confidence. Evaluate multiple solution paths and know when to trust, redirect, or override model and agent output. Set performance and scaling benchmarks across the platform we own: Define and track targets for retrieval and indexing, LLM provider usage, and agent orchestration. Own operational health: Ensure the reliability and performance of the systems your team owns. Participate in on-call, lead incident resolution for your area, and communicate clearly with the team and stakeholders during incidents. Use agentic development to raise leverage: Use coding agents by default for implementation, testing, refactoring, and documentation while holding a high validation bar. Create reusable workflows, patterns, and tooling that raise the effectiveness of your team beyond your own output. Partner across functions: Work with product, design, and engineering leadership to shape roadmap, tradeoffs, and requirements, and to translate strategy into concrete execution plans. Raise team effectiveness: Mentor engineers, give high-quality code review and technical guidance, and improve standards, tooling, and processes. Who You Are Proven experience shipping production AI or backend systems in a high ownership environment, with a recent focus on LLM-powered applications. Expertise building retrieval systems using RAG and hybrid search, including chunking and indexing strategy, embeddings, vector and lexical search, reranking, and measuring retrieval quality. Expertise building developer tooling that lets developers build production agents, which can include frameworks for multi-agent orchestration, an agent and tool registry, and shared infrastructure for tracing and evaluation. Experience owning platform initiatives from design through adoption, across systems such as retrieval and indexing, LLM provider integrations, and agent orchestration, including driving adoption and evolving the platform as usage grows. Demonstrated technical leadership: you lead significant projects, design solutions for non-trivial problems by weighing tradeoffs, and influence architecture and execution beyond your immediate workstream. Strong track record delivering complex projects with multiple stakeholders, dependencies, or phases. Strong backend engineering fundamentals and proficiency in languages such as Ruby on Rails, Python, JavaScript, or Go, with SQL and RDBMS experience (PostgreSQL preferred). Hands-on experience with the AI application lifecycle: experiment setup, dataset curation, offline evaluation, error analysis, deployment, and online evaluation. Comfortable operating in ambiguity and driving clarity: you can frame problems, propose solutions, and align others. Strong communicator across functions, able to explain technical ideas to both technical and non-technical audiences and to translate complex concepts into business impact. Ownership mindset and bias for action. You raise the bar for the team through mentoring, code review, and your own work. Curious and continuously learning, with an agent-forward approach to how you build software. Nice to Have Experience with pgvector or other vector indexes, and with query performance at scale. Experience with content ingestion from third-party systems (document stores, knowledge bases, CRM knowledge objects) and the lifecycle problems that follow: sync state, dedupe, source conflict. Experience processing conversation or call transcripts, including handling PII and consent constraints. Experience designing evaluation suites that score qualities such as thoroughness and faithfulness, not only correctness. Experience with voice or real-time conversational agents. Experience with enterprise SaaS (especially B2B marketing or sales tech) or Salesforce/CRM integrations. Startup experience and rapid shipping. Why Join Qualified Foundational impact: Shape how our AI agents retrieve, reason, and answer, and the tooling every engineer here uses to build them. Lead real initiatives: Own significant projects end to end, with scope and influence that grow as you deliver. You'll own the platform as it scales, from retrieval to model providers to agent orchestration, and set the performance and reliability bar that grows with the company. AI as a core product surface: Turn new AI capabilities into dependable experiences that customers trust, with strong engineering around evaluation, observability, and iteration. High bar, low bureaucracy: Work with a team that values craft and decisive execution, where strong ideas win and shipping is the default. Room to grow: Take on larger technical and product scope over time: leading projects, influencing architecture, and leveling up quickly. If you're excited to build retrieval systems and agent infrastructure at the intersection of AI and enterprise software, we'd love to hear from you. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Build and deploy production agentic AI solutions for public-sector, education, and nonprofit customers, including integrations, data pipelines, and performance reporting. | Requires production software delivery, customer-facing project experience in public sector, higher education, or nonprofit environments, hands-on LLM and prompt engineering, and fluency in a listed programming language. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. About The Role Production experience required. Builder mindset non-negotiable. Salesforce is hiring Forward Deployed Engineers — experienced Technical Builders who design, build, and deploy agentic AI solutions directly inside enterprise customer environments. You'll work as part of a delivery team, partnering closely with a Deployment Strategist (Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption) to co-build solutions that go live in production environments from day one. Engagements range from a single large strategic customer to multiple accounts simultaneously. The common thread is real code, real environments, and measurable business impact. This work spans configuration, customization, and full-stack deployment — shipping solutions customers depend on. By applying through this job posting, you will be assessed specifically for Global Public Sector (Government, Nonprofit and/or Education) teams. The Builder Experience • AI-Powered Development: Ship real customer solutions, supported by best-in-class AI tools — Cursor, Claude, and Salesforce coding products like Vibes — embedded into your day-to-day workflow. • Collaborative Delivery: You'll work alongside Senior Forward Deployed Engineers and a Deployment Strategist. You'll own real components, benefit from structured mentorship from people who've shipped agentic systems at scale, and have a clear path to leading complex deliveries yourself. • Frontier Access: Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months — spanning Agentforce, data, platform, and headless architectures and your field insight will feed directly to the product teams building them. • Continuous Innovation: You'll be expected to stay at the forefront, experimenting with emerging AI tools, models, and frameworks, and sharing what you learn with your team and customers. What You'll Actually Be Building • Develop AI agents and experiences that take real actions for real organizations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it. • Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques. • Own technical components end-to-end: from architecture choice to deployed, validated, and observable in production. • Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, validate the output • Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes. • Contribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months. • Co-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before. • Surface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real-world experience is the product feedback loop. • Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship. You're Our Forward Deployed Engineer If… • You have a degree in Computer Science or a related field • You have 3+ years (6-10 years for Senior levels) of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through - ideally in an AI tech stack, full-stack development, or working with frontier models • You have prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering) — this is a requirement, not a nice-to-have. • Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments • You're fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex — and willing to add to that list as the work demands. • You've been hands-on with LLMs and prompt engineering. You can explain why a prompt failed and what you'd change. • You understand data modeling, APIs, and integration patterns deeply enough to design them, not just consume them. • You can hold your own in a room with sales teams and customer architects. • You ship quality code and evaluate AI outputs with engineering rigor. • You actively tinker with the evolving AI/data landscape — piloting new tools, experimenting with new models, and staying genuinely curious about what's coming next. • You thrive in the group chat that's building something, not just talking about it. • You're excited to travel ~25% of the time, working directly alongside customers. Nice-to-Haves • Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist) • Familiarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns • Hands-on with cloud data platforms (Snowflake, Databricks, BigQuery) • Experience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $88,970 - $287,910 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $97,860 - $316,750 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Build and deploy production agentic AI solutions for public-sector, nonprofit, and education customers, including integrations, data pipelines, and performance reporting. | Requires 3+ years of software engineering experience (6–10 for senior roles), customer-facing technical delivery in public sector, higher education, or nonprofit environments, hands-on LLM work, and strong programming, API, and data-modeling skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. About The Role Production experience required. Builder mindset non-negotiable. Salesforce is hiring Forward Deployed Engineers — experienced Technical Builders who design, build, and deploy agentic AI solutions directly inside enterprise customer environments. You'll work as part of a delivery team, partnering closely with a Deployment Strategist (Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption) to co-build solutions that go live in production environments from day one. Engagements range from a single large strategic customer to multiple accounts simultaneously. The common thread is real code, real environments, and measurable business impact. This work spans configuration, customization, and full-stack deployment — shipping solutions customers depend on. By applying through this job posting, you will be assessed specifically for Global Public Sector (Government, Nonprofit and/or Education) teams. The Builder Experience • AI-Powered Development: Ship real customer solutions, supported by best-in-class AI tools — Cursor, Claude, and Salesforce coding products like Vibes — embedded into your day-to-day workflow. • Collaborative Delivery: You'll work alongside Senior Forward Deployed Engineers and a Deployment Strategist. You'll own real components, benefit from structured mentorship from people who've shipped agentic systems at scale, and have a clear path to leading complex deliveries yourself. • Frontier Access: Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months — spanning Agentforce, data, platform, and headless architectures and your field insight will feed directly to the product teams building them. • Continuous Innovation: You'll be expected to stay at the forefront, experimenting with emerging AI tools, models, and frameworks, and sharing what you learn with your team and customers. What You'll Actually Be Building • Develop AI agents and experiences that take real actions for real organizations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it. • Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques. • Own technical components end-to-end: from architecture choice to deployed, validated, and observable in production. • Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, validate the output • Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes. • Contribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months. • Co-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before. • Surface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real-world experience is the product feedback loop. • Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship. You're Our Forward Deployed Engineer If… • You have a degree in Computer Science or a related field • You have 3+ years (6-10 years for Senior levels) of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through - ideally in an AI tech stack, full-stack development, or working with frontier models • You have prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering) — this is a requirement, not a nice-to-have. • Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments • You're fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex — and willing to add to that list as the work demands. • You've been hands-on with LLMs and prompt engineering. You can explain why a prompt failed and what you'd change. • You understand data modeling, APIs, and integration patterns deeply enough to design them, not just consume them. • You can hold your own in a room with sales teams and customer architects. • You ship quality code and evaluate AI outputs with engineering rigor. • You actively tinker with the evolving AI/data landscape — piloting new tools, experimenting with new models, and staying genuinely curious about what's coming next. • You thrive in the group chat that's building something, not just talking about it. • You're excited to travel ~25% of the time, working directly alongside customers. Nice-to-Haves • Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist) • Familiarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns • Hands-on with cloud data platforms (Snowflake, Databricks, BigQuery) • Experience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $88,970 - $287,910 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $97,860 - $316,750 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead enterprise Salesforce security engagements, advise senior security stakeholders, support pre-sales, and develop practice delivery methodologies. | Requires 7–12+ years of professional experience, Big Four or equivalent consulting experience, deep hands-on Salesforce Platform expertise, security framework knowledge, and a professional certificate. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a seasoned Security Practices Director to join our Professional Services team, focused on delivering security and compliance engagements that help customers maximize the value of their Salesforce investments — safely and at scale. This role requires deep, hands-on knowledge of the Salesforce Platform in addition to security expertise: you'll guide customers through security assessments, control frameworks, and implementation best practices across Salesforce, including Agentforce, Data Cloud, and core platform architecture. What You'll Do Lead and deliver end-to-end security engagements for enterprise customers, helping them design and operationalize secure Salesforce Platform environments Advise customers on security controls, governance frameworks, and compliance posture specifically within the context of Salesforce architecture (org structure, sharing model, permission sets, Shield, Data Cloud, Agentforce) Partner with account teams and sales leadership to drive pre-sales efforts — including discovery conversations, solution scoping, and executive presentations grounded in platform-specific security capabilities Act as a trusted advisor to C-suite and senior security stakeholders (CISO, CTO, VP of IT Security), translating Salesforce platform mechanics into risk and compliance terms Develop and refine practice delivery methodologies, accelerators, and reusable assets related to Salesforce security, leveraging deep platform fluency Support the growth of the security practice by contributing to thought leadership, go-to-market strategies, and team mentoring on Salesforce security best practices Collaborate cross-functionally with Product, Engineering, and Trust teams to stay current on the Salesforce security and platform roadmap What We're Looking For Strong, hands-on Salesforce Platform expertise — deep familiarity with org architecture, data model, sharing and security model, permission sets, Shield, and declarative/programmatic customization (Flows, Apex) 7–12+ years of professional experience, including a meaningful tenure at a Big 4 consulting firm (Deloitte, PwC, EY, KPMG) or equivalent Salesforce-focused professional services practice Understanding of security fundamentals and controls frameworks (e.g., NIST CSF, ISO 27001, SOC 2, CIS Controls) as applied specifically to the Salesforce platform Demonstrated ability to lead client-facing Salesforce platform assessment and implementation engagements and navigate complex stakeholder environments Strong pre-sales and business development instincts — comfortable presenting to customers, shaping solutions, and closing statements of work Experience delivering security assessments, identity & access management reviews, data classification, or compliance readiness engagements on Salesforce Salesforce certifications strongly preferred (e.g., Certified Administrator, Platform App Builder, Security Specialist, Data Cloud Consultant) Excellent executive communication and executive presence Nice to Have Familiarity with Agentforce, Shield and Security Center Experience with zero-trust architectures or cloud security posture management (CSPM) in SaaS environments Additional Salesforce architect-level certifications (e.g., Application Architect, System Architect) Why This Role You'll be at the intersection of two of the most important trends in enterprise technology — AI-driven automation and security governance — with deep Salesforce Platform fluency as the common thread. You'll work with some of the world's largest organizations, helping them adopt Salesforce confidently and securely, while building out a practice with real strategic impact. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $320,600 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $348,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Own a platform sales quota by prospecting, planning territories, guiding customers through complex sales cycles, and closing deals with internal teams and partners. | Requires 5–10+ years of quota-carrying software or technology sales, enterprise account management, complex deal-cycle experience, and the ability to build customer-focused sales strategies. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Platform Account Executive The Experience Join us at Platform Cloud, where we empower organizations to innovate swiftly and meet evolving business needs with a comprehensive suite of tools for application development and management. Our platform includes capabilities such as Low Code AppDev, Customization, Integration, Data Management, Security & Compliance, and Automation. With the addition of Agentforce, Platform is the ultimate toolkit for building AI-powered applications rapidly, transforming every line of business. As our Platform Specialist Sales team expands, we're excited to welcome passionate individuals who are eager to drive Application Development opportunities. If you're enthusiastic about the potential of AI in enhancing DevOps and enriching user experiences, we want to hear from you! You'll also appreciate the critical importance of Data Security & Privacy, ensuring that sensitive information is protected in all environments. In the role of Platform Account Executive, you'll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights to your accounts. You'll be responsible for achieving a dedicated quota for Platform Cloud product sales while establishing yourself as a trusted advisor to our customers. What You'll Actually Be Doing • Expertise: Become a go-to expert on our Platform portfolio and its value to customers. • Territory Planning: Create and maintain a dynamic Territory Plan and contribute to Key Account Plans to set yourself up for success. • Lead Generation: Generate new leads through proactive prospecting and assist your team in qualifying opportunities. • Sales Success: Exceed annual sales quotas by guiding clients through the full sales cycle, addressing their unique challenges. • Advocacy: Promote the power of the Platform, sharing customer success stories to illustrate its value. • Team Collaboration: Enable and educate internal teams to identify and qualify Platform opportunities effectively. • Partnerships: Collaborate with Salesforce Partners and Consultants to align on strategies and solutions. • Deal Management: Strategize, negotiate, and close deals to drive mutual success. You're Our Person If... • Achiever: Proven track record of meeting sales targets and navigating complex deal cycles in SaaS with tenacity and discipline • Platform Passion: Experience in selling similar solutions or a strong understanding of our subject matter. • Strategist: Ability to develop and execute strategies while inspiring others along the way. • Curious & Value-Oriented: Strong skills in uncovering customer needs, with a penchant for asking "why" to explore how the Platform can add value. • Collaborative: Proven ability to work effectively with various stakeholders to achieve the best outcomes for both the customer and Salesforce. • Trusted Partner: A commitment to guiding customers on their Salesforce journey with integrity and support. • Multi-Tasker: Skillful in managing multiple priorities while driving both immediate sales and long-term strategic pursuits. • Industry Experience: 5-10+ years of quota carrying software or technology sales, account management and Enterprise-level sales experience. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,200 - $164,850 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $135,300 - $181,000 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead technical discovery and tailored demonstrations for SMB customers, then partner with sales and product teams on Master Data Management architecture solutions. | Requires four or more years in technical sales or delivery, deep Master Data Management expertise, a bachelor's degree in a specified technical field, and strong presentation skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role Salesforce is looking for a Pre-Sales Solution Engineer with deep Master Data Management expertise to join our SMB Solution Engineering team. In this role, you will be the technical authority on MDM within a fast-moving, high-volume SMB segment — helping customers understand how trusted, governed master data unlocks business value. You will partner directly with Account Executives throughout the sales cycle — leading technical discovery, delivering tailored demonstrations and Proofs of Concept, and making architectural recommendations that connect MDM solutions to real business outcomes. You will also play a bridge role between MuleSoft and Informatica, helping the team and our customers think creatively about combined GTM motions. Role Essentials Proven experience in a technical sales or delivery role designing, configuring, and demonstrating Master Data Management solutions Understanding of MDM fundamentals, including: Identity & Entity Resolution: Deterministic vs. probabilistic matching, deduplication rules, survivorship strategy design Data Modeling: Multi-domain data modeling, parent-child hierarchies, relationship graphs, and taxonomy design Governance & Workflows: Configurable workflows, data stewardship, task management, reference data and data quality integration Data Integration: Ingress/egress and real-time interaction with master data Headless MDM: Familiarity with exposing MDM services via MCP endpoints or REST APIs to feed structured, trusted master data into external multi-agent systems What You'll Do Build trusted relationships with AEs and customers to qualify deals, identify business value, and provide technical guidance Conduct technical discovery to document, analyze, and clarify business and MDM-specific requirements Deliver solution demonstrations, whiteboarding sessions, architecture workshops, and Proofs of Concept that showcase MDM capabilities in the context of SMB integration challenges Respond to RFI/RFP documents independently Collaborate with Product Management, Engineering, and Product Marketing to continuously improve our MDM and Data Foundation offerings Stay ahead of the evolving MDM, iPaaS, and AI landscape; maintain a sharp understanding of competitive positioning What We're Looking For Strong presentation and discovery skills; comfortable in front of technical and non-technical audiences at all levels Ability to establish trust with customers and influence key decision makers Experience with cloud technologies — iPaaS, SaaS, cloud infrastructure Experience building and delivering PoCs and responding to RFIs/RFPs independently Ability to lead architectural discussions Comfort operating in a high-volume, high-ambiguity SMB environment Degree or equivalent relevant experience; experience evaluated on core competencies Required Qualifications B.S. Computer Science, Software Engineering, MIS Knowledge of related applications, relational database and web technology Solid oral, written, presentation, collaboration and interpersonal communication skills Ability to work as part of a team to solve technical problems in varied political environments Minimum of 4 years of professional experience Preferred Salesforce or Informatica certifications Previous SE or Sales Engineering experience Familiarity with MuleSoft and/or Informatica product portfolio Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $134,750 - $180,250 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $148,190 - $198,170 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Drive enterprise customers’ adoption and value realization for AI agents through governance, telemetry-informed optimization, consumption growth, and cross-functional coordination. | Requires 6+ years of experience, including 3+ years in customer success, professional services, or consulting, with enterprise SaaS adoption, change management, governance, analytics, and AI fluency. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 12/14/2026. You are customer-obsessed and a trusted advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on — it's about continuous optimization, cultural adoption, and governance of AI solutions. As a Customer Success Senior Manager, you are a key driver of value for your customers. You move beyond initial implementation to ensure deep, operationalized adoption of contracted use cases. You help keep the "AI Flywheel" spinning by collaborating with a cross-functional ecosystem of internal Salesforce teams and consulting partners, leveraging agent telemetry to drive data-informed improvements, and identifying the next high-impact opportunities for your customers. Your Impact • Support the Customer Center of Excellence (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint. • Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use data-driven insights to proactively recommend optimizations to the customer's workflows. • Ecosystem Collaboration: Support the customer's Agentic Enterprise journey by coordinating with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified customer experience. • Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Success is measured by the customer's ability to fully utilize their investment against high-impact processes. • Value Realization & ROI: Define, track, and report on quantifiable business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g., reducing stock-outs, automating manual triage, and improving planner productivity) using platform data. • Consultative Use Case Identification: Use your knowledge of industry processes to identify opportunities where deploying additional AI agents can solve real business friction points. Help build the business case for new use cases, shifting customers from reactive usage to proactive, strategic expansion. • Remove Adoption Barriers: Identify and help neutralize friction — whether it's data quality issues in Data Cloud, user resistance, or business process misalignment — that prevents the scaling of Agentforce. • Voice of the Customer: Serve as a bridge between the customer's operational reality and Salesforce Product and Engineering teams to help ensure the roadmap addresses real-world challenges. Minimum Requirements • 6+ years of work experience, with 3+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS — preferably in Supply Chain/Manufacturing or Financial Services. • Governance Support: Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects. • Analytical Fluency: Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers. • Consumption Model Experience: Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity. • Strategic Communication: Strong ability to present AI outcomes to senior business stakeholders, translating technical capabilities into tangible business value. • AI Fluency: A solid understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into business outcomes. Preferred Requirements • Industry Domain Expertise: Experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, Wealth Management, Regulatory/Compliance workflows). • Systems & Back-office Process Familiarity: Experience working within complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows. • Salesforce Ecosystem: Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations. • Certifications: Salesforce certifications (e.g., Administrator, AI Associate) a plus. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Grow Salesforce business with the Department of Veterans Affairs by managing strategic accounts, developing sales pipeline, coordinating internal teams, and closing complex federal opportunities. | Requires 7+ years of quota-carrying technology sales into federal civilian accounts, established VA relationships and procurement expertise, and a record of exceeding enterprise sales targets. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Named Account Executive – Department of Veterans Affairs (VA) Our Enterprise Public Sector team focuses on working with exciting existing and growing organizations across the US Federal Government. Day to Day Our Named Enterprise Account Executives engage with existing customers and new leads to sell the entire Salesforce 360 platform. They build positive, trusted relationships with both key team members and executive/SES-level decision-makers within their patch, becoming natural partners in helping agencies realize full value from their Salesforce investments. You will leverage your domain expertise and network within the Department of Veterans Affairs (VA) to develop opportunities through strategic account growth and whitespace prospecting. • Relationship Building & Strategic Alignment: Establish, maintain, and deepen trusted relationships with key VA stakeholders, SES leaders, program managers, and procurement officials to align technology solutions with the agency’s strategic mission objectives. • Account Strategy & Execution: Assist with the development and execution of an overall long-term account strategy specifically tailored to VA initiatives, modernization priorities, and operational requirements. • Cross-Functional Team Orchestration: Coordinate internal resources—including product support, customer success, enterprise architects, and sales engineering—to deliver cohesive solutions that address complex VA business needs. • Territory & Pipeline Management: Define and execute account plans for the assigned VA territory to consistently meet and exceed sales quotas through proactive prospecting, qualification, pipeline management, and contract closing. • Opportunity Lifecycle Navigation: Manage and advance multiple complex federal procurement opportunities simultaneously through the sales pipeline, navigating government buying cycles, contract vehicles, and partner ecosystems. Required Experience • 7+ years of quota-carrying software or technology sales and account management experience selling into large enterprise US Federal Civilian Accounts, with a proven focus on the Department of Veterans Affairs (VA). • Deep Domain & Relationship Network: Established network of key relationships across VA decision-makers, stakeholders, system integrators (SIs), and federal partner networks supporting the agency. • Federal Procurement Acumen: Strong understanding of VA procurement processes, mission goals, current IT modernization programs, and applicable federal contracting vehicles. • Matrixed Teamwork: Proven ability to collaborate effectively with cross-functional team members (Solution Engineers, Sales Leaders, Services Executives, and Alliance Partners) in a matrixed enterprise environment. • Execution & Drive: Highly driven, self-motivated individual with a strong sense of urgency and track record of exceeding revenue targets in public sector enterprise sales. • Consultative & Technical Aptitude: A strong mix of business curiosity and technical/data acumen to credibly address complex agency data challenges, security requirements, and digital transformation goals. • Solution Selling Expertise: Demonstrated track record of solution selling—developing strategic account plans, articulating business value, and navigating complex agency buying hierarchies to close enterprise deals. • Industry Experience: Direct experience selling enterprise software, SaaS, or cloud platform technologies into federal civilian agencies. • Education: Bachelor’s degree or equivalent relevant experience required (evaluations consider core competencies developed via military service, industry experience, and leadership roles). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $141,550 - $189,350 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $155,700 - $208,300 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Own conversation quality and intelligence of AI SDR by defining metrics and collaborating with engineering and design. | 5+ years product management in B2B SaaS, technical degree, AI fluency, and collaboration with engineers on LLM products. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Qualified is the #1 Agentic Marketing platform for revenue teams that run on Salesforce, based in San Francisco or remote. At the center of our product is Piper, our AI SDR, who engages buyers across chat, voice, video, and email. We're looking for a Senior Product Manager to own Piper's "brain" - the intelligence behind how Piper thinks, speaks, and behaves in every conversation. You'll define what great looks like for an AI agent and build the systems to measure it and keep improving it. Hundreds of the world's leading brands, including Crunchbase, Asana, and Box, choose Qualified to grow their inbound pipeline. This is a high-visibility role at the core of our AI roadmap, suited to technologists who want to shape uncharted territory in AI for B2B marketing. What You'll Actually Be Doing Own Piper's conversation quality across every channel and surface where Piper shows up. Turn ambiguity into clear, testable requirements for agent behavior, and partner with AI engineers to bring them to life. Define and track success by setting the quality bar, measuring it, and making Piper's performance visible to internal teams and customers. Close the loop on real-world feedback so that issues from customers and the field turn into lasting product improvements. Partner deeply across teams, including engineering, design, AI platform teams, fellow PMs, and customer-facing teams. Use AI tools across the full product lifecycle, from synthesizing feedback to prototyping and validation. You're Our Person If... You have 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment. You have strong technical and product literacy, and you're comfortable working closely with engineers on AI and LLM-powered products. You have excellent cross-functional communication skills and can explain complex AI behavior clearly to any audience. You demonstrate AI fluency. You use AI across your PM workflows and can speak to the outcomes it's driven. A related technical degree is required. Even Better If... You have experience with conversational AI, real-time agents, or AI quality and evaluation. You've used AI-assisted tools (e.g. Claude, vibe-coding tools) to build working prototypes. You lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Drive sales organization success through GTM planning, growth strategy, forecasting, operations, and data analysis. | Requires 2-3+ years analytical or strategy experience, advanced Excel skills, and strong communication and problem-solving abilities. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview Of The Role As part of a high-performance, fast-paced, and collaborative team, your role will encompass all aspects of running a successful sales organization, which includes GTM (Go-To-Market) planning, growth strategy, sales forecasting, business operations, and data evaluation and analysis. You will work with sales leadership and cross-functional partners to provide a 360° view of the business and drive executive-level recommendations and tools that directly impact an industry-leading Sales team. Successful candidates will be able to use data to drive insights, provide strategic recommendations, build scalable assets, and guide the charge on execution and organizational change. You will have the opportunity to combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work to uncover trends and identify insights that deliver impact across the organization. Sample projects and results range from evaluating worldwide market opportunities, building a scalable reporting infrastructure, supporting the creation of the product growth strategy, market segmentation, sales pipeline and key performance metric reviews. These teams play a meaningful role in supporting sales leadership at the fastest ever growing Enterprise software company! Responsibilities • Evaluate ongoing business performance against growth targets to support daily operations • Define, design, and interpret key performance metrics to deliver insights and recommendations • Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale • Support extensive GTM planning process and pivotal initiatives through capacity planning, efficiency, review, market segmentation, territory carving, quota/incentive design, and more • Collaborate cross-functionally with finance (budget, headcount planning), recruiting (hiring profile, seasonality), field enablement/programs, Employee Success, etc. • Develop and deliver presentations for senior executives Required Skills • 2-3+ years of professional experience, in a highly analytical role or strategy department • Advanced Excel skills • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Skills • Experience with Google Sheets, SQL, Tableau a plus • Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations • Strong communication skills to translate complex info into easily digestible insights and executive presentations • Strong presentation skills, especially related to building compelling PowerPoint/Google Slides presentations • Resilient Self-starter and high degree of motivation to go above and beyond the task at hand • Highly collaborative style with strong networking skills across business functions • Flexibility and ability to adjust on the fly to new demands; sense of urgency • Passionate around quantitative analysis, Excel, and reasoning Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $150,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $97,400 - $163,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Drive sales organization success through GTM planning, growth strategy, forecasting, and data analysis. | 2-3+ years analytical experience, advanced Excel, degree or equivalent experience, strong problem solving and communication skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview Of The Role As part of a high-performance, fast-paced, and collaborative team, your role will encompass all aspects of running a successful sales organization, which includes GTM (Go-To-Market) planning, growth strategy, sales forecasting, business operations, and data evaluation and analysis. You will work with sales leadership and cross-functional partners to provide a 360° view of the business and drive executive-level recommendations and tools that directly impact an industry-leading Sales team. Successful candidates will be able to use data to drive insights, provide strategic recommendations, build scalable assets, and guide the charge on execution and organizational change. You will have the opportunity to combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work to uncover trends and identify insights that deliver impact across the organization. Sample projects and results range from evaluating worldwide market opportunities, building a scalable reporting infrastructure, supporting the creation of the product growth strategy, market segmentation, sales pipeline and key performance metric reviews. These teams play a meaningful role in supporting sales leadership at the fastest ever growing Enterprise software company! Responsibilities • Evaluate ongoing business performance against growth targets to support daily operations • Define, design, and interpret key performance metrics to deliver insights and recommendations • Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale • Support extensive GTM planning process and pivotal initiatives through capacity planning, efficiency, review, market segmentation, territory carving, quota/incentive design, and more • Collaborate cross-functionally with finance (budget, headcount planning), recruiting (hiring profile, seasonality), field enablement/programs, Employee Success, etc. • Develop and deliver presentations for senior executives Required Skills • 2-3+ years of professional experience, in a highly analytical role or strategy department • Advanced Excel skills • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Skills • Experience with Google Sheets, SQL, Tableau a plus • Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations • Strong communication skills to translate complex info into easily digestible insights and executive presentations • Strong presentation skills, especially related to building compelling PowerPoint/Google Slides presentations • Resilient Self-starter and high degree of motivation to go above and beyond the task at hand • Highly collaborative style with strong networking skills across business functions • Flexibility and ability to adjust on the fly to new demands; sense of urgency • Passionate around quantitative analysis, Excel, and reasoning Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $150,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $97,400 - $163,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Manage sales operations including GTM planning, growth strategy, and forecasting while collaborating cross-functionally to provide insights and recommendations. | Requires 2-3+ years analytical or strategy experience, advanced Excel skills, a bachelor's degree, and strong problem-solving and communication abilities. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: As part of a high-performance, fast-paced, and collaborative team, your role will encompass all aspects of running a successful sales organization, which includes GTM (Go-To-Market) planning, growth strategy, sales forecasting, business operations, and data evaluation and analysis. You will work with sales leadership and cross-functional partners to provide a 360° view of the business and drive executive-level recommendations and tools that directly impact an industry-leading Sales team. Successful candidates will be able to use data to drive insights, provide strategic recommendations, build scalable assets, and guide the charge on execution and organizational change. You will have the opportunity to combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work to uncover trends and identify insights that deliver impact across the organization. Sample projects and results range from evaluating worldwide market opportunities, building a scalable reporting infrastructure, supporting the creation of the product growth strategy, market segmentation, sales pipeline and key performance metric reviews. These teams play a meaningful role in supporting sales leadership at the fastest ever growing Enterprise software company! Responsibilities: Evaluate ongoing business performance against growth targets to support daily operations Define, design, and interpret key performance metrics to deliver insights and recommendations Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale Support extensive GTM planning process and pivotal initiatives through capacity planning, efficiency, review, market segmentation, territory carving, quota/incentive design, and more Collaborate cross-functionally with finance (budget, headcount planning), recruiting (hiring profile, seasonality), field enablement/programs, Employee Success, etc. Develop and deliver presentations for senior executives Required Skills: 2-3+ years of professional experience, in a highly analytical role or strategy department Advanced Excel skills Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Skills: Experience with Google Sheets, SQL, Tableau a plus Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations Strong communication skills to translate complex info into easily digestible insights and executive presentations Strong presentation skills, especially related to building compelling PowerPoint/Google Slides presentations Resilient Self-starter and high degree of motivation to go above and beyond the task at hand Highly collaborative style with strong networking skills across business functions Flexibility and ability to adjust on the fly to new demands; sense of urgency Passionate around quantitative analysis, Excel, and reasoning Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $150,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $97,400 - $163,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Advise executives on technology transformation value, lead investment business cases and deal negotiations, and coordinate teams to drive measurable customer outcomes. | Requires 20+ years in consulting, investment banking, corporate strategy, or value advisory, with strong finance, executive engagement, negotiation, and relevant industry experience. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. This is an outstanding opportunity to join the Salesforce Business Value Services (BVS) team as a senior-level strategic advisor, a role focused on influencing outcomes for our most strategic customers. The Field CFO is a pinnacle individual contributor role, serving as a critical engagement layer designed to shape and guide executive decision-making. This role represents a blend of executive-level strategic counsel, frontline commercial execution, and a relentless focus on financial stewardship to drive tangible results. The Salesforce Business Value Services (BVS) team is a critical partner to the Sales organization, providing indispensable strategic guidance for our largest and most complex customer engagements. In today's market, with C-Suite and board-level executives expecting rigorous cost justification for all technology investments, this role is more critical than ever. As a Field CFO, you will operate as a peer to our customers' C-Suite and executives across LOBs/Divisions, Technology, and Finance, helping them frame their most ambitious transformation programs in the language of strategic and financial impact that directly influences their key business outcomes. You will be the indispensable strategic business partner shepherding our customers from initial strategy to a state of readiness for sustainable value realization, ensuring that every step is architected to produce measurable results. You will be responsible for overseeing our largest deals, serving as a trusted advisor to both customer executives and our own senior sales leadership. Your work will involve evangelizing sophisticated investment justifications, architecting complex commercial structures, and challenging conventional thinking to lead the financial and strategic aspects of deal negotiation to maximize mutual value and materially influence the final deal outcome. We are seeking a seasoned executive with deep financial acumen, a consultative mindset, and a proven track record of advising on large-scale digital transformations and influencing successful outcomes. What You Will Be Doing • Transformation Envisioning & Value Framing: Lead discovery dialogues and strategic workshops with the C-Suite and executives across LOBs/Divisions, Technology, and Finance, challenging the customer to develop a provocative point of view on value creation. Influence the co-creation of a compelling transformation imperative that connects our platform's capabilities directly to the customer's highest-priority strategic and financial objectives, shaping the desired business outcomes from the very beginning. • Executive Advisory & Strategic Partnership: Serve as a direct strategic advisor to customer executives, shepherding them in the quantification and articulation of the tangible business value and financial impact of their transformation initiatives with Salesforce. Build and maintain relationships based on trust and credible expertise with the C-Suite and executives across LOBs/Divisions, Technology, and Finance, leveraging this influence to drive consensus and commitment to a shared vision of success. • Financial Justification & Investment Strategy: Oversee the development of and evangelize board-level business cases and sophisticated ROI/TCO analyses that serve as the financial foundation for significant technology investments. Influence the investment decision by ensuring the financial justification is rigorous, defensible, and directly tied to the expected business outcomes. • Commercial & Negotiation Leadership: Act as a senior "Deal Advisor" for our most strategic accounts. You will oversee the development of comprehensive deal strategies, negotiation plans, and concession strategies designed to drive higher ACV capture and reduce discounting, evangelizing this approach with senior sales management and directly influencing the commercial outcome of the deal. • Value Realization Readiness: Shepherd the customer through the process of establishing a framework for measuring value, thereby preparing them to engage in post-sales value realization processes and ensuring they are equipped to achieve the business outcomes defined in the initial business case. • Cross-Functional Leadership: Act as a central point of orchestration, working with core BVS practitioners, account teams, and extended teams (REG Industries Leadership, SE leadership, GTM leadership, CSG leadership, ProServ, GSIs, etc.) to ensure alignment and a unified approach to strategic customer engagements, influencing the internal team to rally behind a common goal of delivering customer outcomes. • Thought Leadership & Mentorship: Act as a senior mentor and coach to the broader BVS and sales ecosystem. Disseminate best practices in value-based selling, financial acumen, and executive engagement to elevate the capabilities of the entire team, thereby influencing the team's ability to consistently deliver outstanding customer outcomes. What We Are Looking For • Executive Experience: 20+ years of combined experience in top-tier management consulting, investment banking, corporate strategy, or an executive-level value advisory role. A proven track record as a technology buyer or as a leader of large-scale digital transformation programs is essential. • Executive Gravitas: Demonstrable experience building relationships with and advising the C-Suite and executives across LOBs/Divisions, Technology, and Finance on strategic business and technology investments. • Financial & Commercial Acumen: Deep expertise in corporate finance, sophisticated financial modeling, investment analysis, and deal structuring. Ability to lead complex, multi-threaded commercial negotiations with a focus on maximizing value. • Strategic Storytelling: Mastery of translating complex business and technology concepts into compelling, value-based narratives that resonate at the board level. • Leadership: Exceptional cross-functional leadership skills with the ability to orchestrate and align large, diverse teams (Sales, Solution Engineering, GTM, Legal, Deal Desk, etc.) around a unified deal strategy. • Industry Expertise: Deep experience and understanding of Financial Services (Banking/Lending, Wealth/Asset Management, or Insurance), Healthcare (Payer, Provider, MedTech, Pharma), or the broader Canadian market. • Education: An MBA or equivalent advanced degree is highly preferred. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $198,940 - $266,070 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $217,840 - $291,340 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead business planning cycles, manage operational initiatives, and build reporting infrastructure to support executive decision-making. | 5+ years in business operations or similar analytical roles with strong analytical skills and cross-functional collaboration experience. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About The Team Agentforce Operations (AFO) is part of Salesforce’s AI Labs—the innovation engine driving the company’s biggest platform shift in a decade. We are purpose-built to deliver mid- and back-office automation for high-volume, manual processes that front-office tools don't address. The momentum here is real. We are operating at 3x speed, proving out a massive 'Land & Expand' GTM motion, and building the future of autonomous enterprise operations. As a dedicated, embedded Operations team within AFO, we are the connective tissue. We track execution, manage the internal operating cadence, and drive cross-functional coordination across Sales, Product, Marketing, and Engineering. We act as the internal consulting arm: identifying key operating indicators, setting the planning agenda, and driving recommendations directly to senior leadership. Job Details Role Overview We are building the operational foundation for one of Salesforce’s fastest-growing, highest-visibility businesses. The Right Person Is a Strong Business Operator Who Can Run The Operating Rhythm And Get Underneath The Numbers. Rather Than Waiting For a Fully-defined Process, You Are a Self-starter Who Builds Structure Where None Exists. You Instinctively Ask The Questions That Keep a Business Honest • Are we on plan? Where are the gaps between what we planned and what is actually happening? • What's driving the data? Why do numbers not reconcile across teams, and is variance structural or a one-off? • What does this mean going forward? What has shifted in the forecast, and what needs to be buttoned up before the next business review? The ideal candidate can dive deep into the detail, then zoom back out to see the bigger picture. If you proactively anticipate questions, arrive at every conversation with answers in hand, and thrive in ambiguity, this high-visibility role will let you leverage your analytical rigor in front of senior AI Labs stakeholders. Key Responsibilities • Drive comprehensive business planning cycles (quarterly/annual), seamlessly translating high-level strategy into actionable operational plans, budgets, and forecasts. • Program manages complex operational initiatives, acting as the connective tissue across cross-functional teams to track milestones and ensure flawless end-to-end execution. • Lead forward-planning and scenario modeling, anticipating future capacity, resourcing, and budget needs before they become urgent realities. • Build scalable reporting infrastructure and models that translate raw operational data into clear, defensible narratives, executive dashboards, and business reviews • Own the financial and operational mechanics, executing headcount plans, maintaining variance tracking, and creating the connective tissue between planning cycles. • Partner cross-functionally with Finance, Recruiting, TPM, Data Management, and CSG to align planning inputs and resolve competing priorities. • Identify gaps and friction in current planning processes and drive resolution end-to-end. Qualifications • 5+ years of experience in business operations, strategy & operations, FP&A, consulting, or a comparable analytical field • Background in investment banking, management consulting, or a startup environment strongly preferred — the kind of experience that builds sharp analytical instincts and comfort with ambiguity under pressure • Advanced analytical and data modeling skills — comfortable working with ambiguous or incomplete data and driving to a defensible answer • Highly detail-oriented and process-driven, able to manage multiple competing priorities in a fast-paced environment without dropping precision • Demonstrated intellectual curiosity and the judgment to know which questions matter most • Excellent written and verbal communication, with the ability to present confidently to senior executives and build alignment among stakeholders • Proven ability to partner cross-functionally and drive consensus without direct authority • Comfortable owning ambiguous, cross-cutting mechanics rather than a narrowly-scoped function • Proven experience building and scaling operational processes, reporting infrastructure, or planning motions from scratch (0-to-1 experience). Desired Skills & Experience • Experience in a SaaS or high-growth technology environment • Proficiency with BI/analytics tools (Tableau, SQL, or similar) and comfort building lightweight automation or AI-assisted tooling • Familiarity with Salesforce's internal operating model Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead business planning cycles, manage operational initiatives, and build reporting infrastructure for a fast-growing AI business. | 5+ years in business operations or related analytical fields with strong analytical skills and experience managing complex projects. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About The Team Agentforce Operations (AFO) is part of Salesforce’s AI Labs—the innovation engine driving the company’s biggest platform shift in a decade. We are purpose-built to deliver mid- and back-office automation for high-volume, manual processes that front-office tools don't address. The momentum here is real. We are operating at 3x speed, proving out a massive 'Land & Expand' GTM motion, and building the future of autonomous enterprise operations. As a dedicated, embedded Operations team within AFO, we are the connective tissue. We track execution, manage the internal operating cadence, and drive cross-functional coordination across Sales, Product, Marketing, and Engineering. We act as the internal consulting arm: identifying key operating indicators, setting the planning agenda, and driving recommendations directly to senior leadership. Job Details Role Overview We are building the operational foundation for one of Salesforce’s fastest-growing, highest-visibility businesses. The Right Person Is a Strong Business Operator Who Can Run The Operating Rhythm And Get Underneath The Numbers. Rather Than Waiting For a Fully-defined Process, You Are a Self-starter Who Builds Structure Where None Exists. You Instinctively Ask The Questions That Keep a Business Honest • Are we on plan? Where are the gaps between what we planned and what is actually happening? • What's driving the data? Why do numbers not reconcile across teams, and is variance structural or a one-off? • What does this mean going forward? What has shifted in the forecast, and what needs to be buttoned up before the next business review? The ideal candidate can dive deep into the detail, then zoom back out to see the bigger picture. If you proactively anticipate questions, arrive at every conversation with answers in hand, and thrive in ambiguity, this high-visibility role will let you leverage your analytical rigor in front of senior AI Labs stakeholders. Key Responsibilities • Drive comprehensive business planning cycles (quarterly/annual), seamlessly translating high-level strategy into actionable operational plans, budgets, and forecasts. • Program manages complex operational initiatives, acting as the connective tissue across cross-functional teams to track milestones and ensure flawless end-to-end execution. • Lead forward-planning and scenario modeling, anticipating future capacity, resourcing, and budget needs before they become urgent realities. • Build scalable reporting infrastructure and models that translate raw operational data into clear, defensible narratives, executive dashboards, and business reviews • Own the financial and operational mechanics, executing headcount plans, maintaining variance tracking, and creating the connective tissue between planning cycles. • Partner cross-functionally with Finance, Recruiting, TPM, Data Management, and CSG to align planning inputs and resolve competing priorities. • Identify gaps and friction in current planning processes and drive resolution end-to-end. Qualifications • 5+ years of experience in business operations, strategy & operations, FP&A, consulting, or a comparable analytical field • Background in investment banking, management consulting, or a startup environment strongly preferred — the kind of experience that builds sharp analytical instincts and comfort with ambiguity under pressure • Advanced analytical and data modeling skills — comfortable working with ambiguous or incomplete data and driving to a defensible answer • Highly detail-oriented and process-driven, able to manage multiple competing priorities in a fast-paced environment without dropping precision • Demonstrated intellectual curiosity and the judgment to know which questions matter most • Excellent written and verbal communication, with the ability to present confidently to senior executives and build alignment among stakeholders • Proven ability to partner cross-functionally and drive consensus without direct authority • Comfortable owning ambiguous, cross-cutting mechanics rather than a narrowly-scoped function • Proven experience building and scaling operational processes, reporting infrastructure, or planning motions from scratch (0-to-1 experience). Desired Skills & Experience • Experience in a SaaS or high-growth technology environment • Proficiency with BI/analytics tools (Tableau, SQL, or similar) and comfort building lightweight automation or AI-assisted tooling • Familiarity with Salesforce's internal operating model Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead and manage enterprise customer engagements through the full delivery lifecycle, driving adoption of Slack and Slack AI, ensuring projects are delivered on time and on budget, and building senior client relationships. | 8-12+ years of program/project delivery experience in SaaS or professional services, strong leadership and communication skills, familiarity with Salesforce Delivery Methodology and Slack AI, and ability to manage complex enterprise engagements. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an iterative, AI-forward, fast-paced environment? We want to talk to you! Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery organization supporting enterprise customer implementations. We need leaders who are creative, collaborative, and experienced — people who accelerate Enterprise adoption of the Slack platform (including Slack AI) by ensuring every engagement follows the Salesforce Delivery Methodology and drives the digital transformation Slack enables. You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies — tailored to each customer's needs and delivered with agile or waterfall-leaning rigor depending on context. What You'll Be Doing • Lead engagements through the full Salesforce Delivery Methodology lifecycle — Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control — ensuring methodology alignment with each customer at kickoff • Help customers launch and mature on the Slack platform, including driving adoption of Slack AI (search & summaries, huddle notes, Workflow Builder, and native Slackbot capabilities) as part of the value delivered • Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance • Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working • Continuously improve delivery methodology programs, incorporating AI-native delivery practices (e.g., Slackbot skills for status reporting, RAID tracking, and risk surfacing) to increase delivery efficiency • Ensure projects are delivered on time and on budget; manage key issues and risks • Work cross-functionally to bring the right resources — including AI tooling — to each engagement to deliver success • Support customers extending Slack through integrations with Salesforce products (e.g., Sales Cloud, Service Cloud, Agentforce) as part of a connected, cross-cloud delivery experience What You Should Have • 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services • 5+ years of program management experience, preferably within a SaaS organization • Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities • Strong leadership, energy, problem-solving, and decision-making abilities • Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level • Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like Slack • A proven track record resolving issues and risks cross-functionally and collaboratively • Confidence building relationships with customers and internal partners • Natural curiosity, a love of learning, and a habit of sharing knowledge with others • A strong sense of urgency in driving projects to completion, balanced with knowing when to ask for help • Familiarity with Salesforce products and how they integrate with Slack (e.g., Slack-first Salesforce workflows, Agentforce, Sales/Service Cloud notifications) is a plus, though not required Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $216,900 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead enterprise customer engagements through full delivery lifecycle ensuring methodology alignment and drive adoption of Slack AI and Salesforce integrations. | 8-12 years program/project delivery experience in SaaS or professional services, leadership skills, knowledge of Salesforce Delivery Methodology and Slack AI, strong communication and problem-solving abilities. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an iterative, AI-forward, fast-paced environment? We want to talk to you! Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery organization supporting enterprise customer implementations. We need leaders who are creative, collaborative, and experienced — people who accelerate Enterprise adoption of the Slack platform (including Slack AI) by ensuring every engagement follows the Salesforce Delivery Methodology and drives the digital transformation Slack enables. You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies — tailored to each customer's needs and delivered with agile or waterfall-leaning rigor depending on context. What You'll Be Doing • Lead engagements through the full Salesforce Delivery Methodology lifecycle — Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control — ensuring methodology alignment with each customer at kickoff • Help customers launch and mature on the Slack platform, including driving adoption of Slack AI (search & summaries, huddle notes, Workflow Builder, and native Slackbot capabilities) as part of the value delivered • Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance • Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working • Continuously improve delivery methodology programs, incorporating AI-native delivery practices (e.g., Slackbot skills for status reporting, RAID tracking, and risk surfacing) to increase delivery efficiency • Ensure projects are delivered on time and on budget; manage key issues and risks • Work cross-functionally to bring the right resources — including AI tooling — to each engagement to deliver success • Support customers extending Slack through integrations with Salesforce products (e.g., Sales Cloud, Service Cloud, Agentforce) as part of a connected, cross-cloud delivery experience What You Should Have • 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services • 5+ years of program management experience, preferably within a SaaS organization • Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities • Strong leadership, energy, problem-solving, and decision-making abilities • Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level • Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like Slack • A proven track record resolving issues and risks cross-functionally and collaboratively • Confidence building relationships with customers and internal partners • Natural curiosity, a love of learning, and a habit of sharing knowledge with others • A strong sense of urgency in driving projects to completion, balanced with knowing when to ask for help • Familiarity with Salesforce products and how they integrate with Slack (e.g., Slack-first Salesforce workflows, Agentforce, Sales/Service Cloud notifications) is a plus, though not required Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $216,900 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.