Salesforce

Support weekly forecasting, analyze business performance, and create executive presentations for sales and renewals teams. | Requires 2+ years in sales strategy or business operations, with skills in forecasting, data analysis, and stakeholder management. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. A blend of strategy and operational execution, the Strategy & Operations Sr Analyst partners with Renewals Leadership as a trusted advisor, focused on executing the retention forecasting motion. This role requires deep alignment with multiple levels of the Renewals hierarchy, as well as cross-functional alignment with Sales and Customer Success organizations. This role supports the weekly forecasting process and is responsible for managing content related to the forecast. This person leverages insights to increase accuracy and efficiency in the retention forecast across the North American operating units. You are detail-oriented and feel fulfilled when helping leaders run their business! We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively. This is an individual contributor role reporting to the Director, Renewals Strategy & Operations. Responsibilities Support the weekly OU forecast process across Renewals Drive forecast excellence by coordinating prep for weekly OU forecast calls Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations Evaluate ongoing OU business performance against Targets Create executive-level presentations for both local and global leadership reviews Experience 2+ years of professional experience, ideally in Sales strategy/business operations roles Experience with forecasting, business analysis, and data visualization Strong business acumen and stakeholder management Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Skills Excellent presentation and executive engagement skills Outstanding written and verbal communication skills, with the ability to craft compelling stories Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment. Ability to translate complex information into easily consumable insights Working knowledge of Salesforce Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets Beginner or better mastery of Tableau Flexible schedule, the ability to work with our global Renewals teams in different time zones. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $103,400 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead high-impact strategic initiatives and shape the future state of Salesforce's SMB Customer Success business. | Extensive senior management experience, strategic project leadership, and deep understanding of SaaS or Customer Success models. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Customer Success Group at Salesforce Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value based results. Our motto for our customers is Your Success is our Success About the Position Salesforce is looking for a Senior Director of Strategy & Operations to help lead high-impact, cross-functional strategic initiatives across the Customer Success organization. This role will shape our future-state Customer Success initiatives focused on our Small & Medium Business (SMB) segment. The leader will drive accountability against our most critical bets and serve as a strategic advisor to our executive leadership. Your work will help evolve how Salesforce shows up for customers in an AI-first world. Key Responsibilities • Own and drive a portfolio of high-impact strategy projects related to the SMB Customer Success business. Translate open-ended questions into structured approaches, develop strategic points of view, conduct quantitative and qualitative analysis and drive alignment on recommendations through compelling deliverables and stakeholder engagement. • Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives. • Shape and articulate the future state of the SMB Customer Success business within Salesforce. Offer an informed, forward-looking perspective on industry trends, competitive dynamics and innovation opportunities across the Customer Success ecosystem. • Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions. Translate data into meaningful narratives that drive action across the organization. • Create and lead programs that drive Adoption and lower Attrition. • Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans. Partner with senior leaders to define and operationalize initiatives that drive customer outcomes and business growth. • Collaborate closely with Sales and Field organizations, Digital Customer Success, Offer Management, Product, and more to ensure cross-functional alignment and enable decision-making. Qualifications & Experience • 10+ in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company. • Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies. • Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact. • Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers. • Outstanding written and verbal communication skills, including executive-level presentation development. • High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $179,000 - $300,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $214,800 - $327,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Manage and grow relationships with Higher Education clients, identify growth opportunities, and demonstrate Salesforce solutions. | 7-10+ years of software or technology sales experience, strong technical and solution-selling skills, experience with data challenges, and ability to work in a team environment. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Named Account Executive specializing in selling into Higher Education customers you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives. Join our dynamic team and help Higher Education organizations leverage Salesforce solutions to enhance their operations and better serve their constituents. Key Responsibilities Cultivate and maintain enduring relationships with Higher Education clients Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations. Provide regular progress updates to management regarding client accounts. Monitor and report on key performance metrics, including client retention and revenue growth. Maintain a high level of client satisfaction by consistently exceeding expectations. Work collaboratively with internal teams to devise solutions for complex challenges. Address and resolve client issues in a timely and efficient manner. Keep clients informed about new product features, updates, and enhancements relevant to their needs. Identify growth opportunities within existing accounts and work towards expanding Salesforce services. Collaborate closely with clients to formulate customized account strategies. Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery. Stay informed about industry trends, government regulations, and competitive offerings. Develop an in-depth understanding of Salesforce products and solutions. Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement. Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly. Qualifications: 7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers across the West. Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.) Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission. A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,700 - $235,850 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $155,700 - $235,850 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Engage with strategic customers to develop long-term relationships, drive growth, and align solutions with their business objectives. | Extensive experience in full cycle enterprise SaaS sales, managing large accounts, and strategizing with extended teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Category Sales Job Details Named Account Executive, Justice and Public Safety US Based About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Our Enterprise Business team focuses on working with our most strategic customers and organizations of 10,000+ employees. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities. Note: By applying to the Enterprise Account Executive posting, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization hiring Enterprise Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Please note some of these positions may be office-based, office-flexible or remote depending on the team. You may be aligned to the following clouds: Public Sector / Local Government Day to Day Our Enterprise Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become naturals at helping customers realize value from their Salesforce investments. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. Develop key customer stakeholder relationships and drive customer satisfaction at assigned accountsDevelop and drive the overall long-term strategy for the account, aligned to customer business objectivesCoordinate internal Salesforce resources to meet customer business needsPerform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignmentShare Salesforce value proposition for existing and/or new customersDrive growth within an existing assigned account Preferred Qualifications 10 years of full cycle sales experience, at least 5 years in Enterprise SaaS SalesManagement of one large key accountAbility to strategize with a large extended teamExperience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Education sales experience in a plus Working at Salesforce Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs. Benefits We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE’s Top 50 Companies that Care, and are on Fortune’s Change the World list. We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations. We provide other world-leading benefits to all our employees, including; Health, life insurance, retirement saving planMonthly wellness allowanceFlexible time off & leave policiesParental benefitsPerks and discounts Accommodations Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,700 - $155,700 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $155,700 - $155,700 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Manage and develop Salesforce's Customer Success Score, leveraging data and ML to enhance customer insights and engagement. | Requires 5+ years in product management within B2B SaaS, with strong technical skills in data analytics, ML, and systems integration. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Join Salesforce as a Product Manager/Sr. Manager for our award-winning Customer Success Score—an industry-first capability that empowers customers to measure and track their success with Salesforce. This innovative score offers actionable insights to enable proactive engagement, helping customers optimize their experience and achieve their strategic goals. Key Responsibilities: • Execution & Ownership: Manage and drive the day-to-day development and implementation of Salesforce’s Customer Success Score. • Data & Analytics Expertise: Develop a deep understanding of data and Machine Learning (ML) models that power the scoring framework, quantifying customer health and enabling proactive engagement, retention, and growth. • Customer Insights: Translate customer insights into actionable metrics and processes to enhance Salesforce’s overall Customer Success strategy. • Cross-Functional Collaboration: Work closely with Product, Data Science, Engineering, Sales, CSG, and Marketing teams to integrate customer health insights throughout Salesforce’s customer journey. • Data-Driven Decisions: Promote data-informed decisions by leveraging customer feedback, product usage, support interactions, and industry benchmarks. Who You Are: • Experienced Product Manager: 5+ years of product management experience in highly matrixed, cross-functional environments. • B2B SaaS Expertise: Proven experience in B2B SaaS or enterprise software, delivering scalable software products to thousands of customers. • Technical Proficiency: Strong skills in data analytics, ML algorithms, and systems integration. Familiarity with SQL, Python, and cloud platforms (AWS, Google Cloud) is a plus. • Execution-Oriented: Comfortable rolling up your sleeves to get the work done while collaborating with cross-functional teams to deliver results. Educational Background: Bachelor’s degree in Engineering, Business, Marketing, Data Science, or related field; MBA or equivalent experience preferred. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $180,300 - $261,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Support systems-related Sales Ops/Q2C escalations, analyze data, and generate reports to improve revenue operations processes. | Experience in business analysis, project management, and understanding of RevOps/SalesOps disciplines, with proficiency in data tools and systems analysis. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Position Description: The Revenue Operations Quote to Cash Systems and Enhancement team is responsible for operational aspects of the Sales Operations Q2C space, work with the Business Technology (BT) team on prioritization of the features and enhancements/bug fixes and ensure requests pass business requirements through User Acceptance Testing. The Business Analyst will have diverse responsibilities focused on technology and system implementations, as well as process analysis, supporting key business and operational initiatives, among other critical activities. The role will support a few different varying responsibilities within the team and report to the Manager of the Quote to Cash Systems and Enhancement Team. Responsibilities: • Support systems-related Sales Ops/Q2C escalations as a trusted SME and work in direct partnership with BT • Measure and document business results achieved through solution implementation • Advise the business on best practices and available tools to manage business processes and other strategic initiatives • Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations of the RevOps function • Generate custom reports based on business needs, ensuring accurate data and filtering • Leverage and monitor reports to audit and fix transactional data • Analyze report data to identify trends, opportunities, and areas of concern, providing actionable insights to key stakeholders. • Survey and analyze best practices for techniques and processes • Gather and provide business requirements, working with many different business teams across the company that leverage the Salesforce objects we support • Complete User Acceptance Testing for BT Q2C deployments, ensuring that any potential impacts are considered • Learn during implementation of new tools/system updates, becoming a Subject Matter Expert (SME) in its functionality and best practices while providing feedback related to current business needs • Write, update, and maintain detailed knowledge articles to ensure accurate, up-to-date information is available to all users. • Work closely with cross-functional teams to provide guidance and background on prioritization, offering suggestions for ranking based on business needs and objectives. • Effectively communicate the business impact of requests and initiatives to the BT team, ensuring alignment on priorities and expectations. Required Skills/Experience: Professional Business Analyst experience, or focus in project/program management. Understanding of RevOps/ SalesOps functional disciplines. Proficient in Google Suite Products (Sheets [Formulas, Pivot Tables] , Slides, etc.) Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies Project management skills. Excellent written and verbal communication skills Ability to multi-task and perform effectively in a fast-paced environment. Ability to think independently and consider cross-functional and downstream impacts. Problem-solving mindset with the ability to troubleshoot data discrepancies and reporting issues. Desired Skills/Experience: Advanced Knowledge of Business Systems - Salesforce.com (certification a plus), CPQ, contract management, system error bug triage Experience with Data Loader/SOQL Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Serve as a trusted advisor to enterprise clients, ensuring platform success and driving value realization, especially in life sciences segments. | Extensive experience in customer success, SaaS platforms, enterprise architecture, and proven ability to influence at the executive level. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. This CSM Director position will be aligned to the Enterprise Life Sciences (Pharma and Med Tech) customer segment. Involvement may include supporting our Life Sciences customers with their business priorities, aligning Salesforce capabilities to business outcomes, support of key events such as product launches, key technical deployments, platform performance health and issue resolution and industry-specific adoption of our Core Clouds, Agentforce, Data Cloud and Life Sciences Cloud. This will require strong consultative and communication skills in addition to technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact • Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers • May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos) • Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature • Single point of customer accountability building and maintaining strong, trusted relationships • Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts Minimum Requirements • Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture • Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles • Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers • Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level • Ability to facilitate difficult discussions and be adept at handling objections Preferred Requirements • Experience with Salesforce Sales, Service, Health Clouds and/or a competing Core or HLS Industry technology. • Salesforce product certifications are a plus (Agentforce Specialist, Administrator, , Sales Cloud Consultant, Service Cloud Consultant, Data Cloud, Advanced Administrator, Platform App Builder). • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. • Experience working with Enterprise-level customers. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $185,500 - $268,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead global antitrust strategy, manage investigations and enforcement, oversee M&A compliance, and build a high-performing legal team. | Over 10 years of experience in antitrust law, with significant experience in global technology or enterprise software companies, and proven leadership in high-profile investigations and regulatory matters. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Global Affairs Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As Salesforce’s Head of Antitrust/Competition Legal, Associate General Counsel, you will define and drive the company’s global competition and antitrust strategy and execution, providing expert and hands-on counsel on complex regulatory, enforcement, M&A, and policy matters across Salesforce’s full portfolio of products and services. Serving as the company’s principal antitrust advisor, you will offer strategic guidance to the company amid a rapidly evolving global regulatory landscape. In this role, you will lead a high-performing global antitrust team and collaborate closely with senior leaders across Product, Engineering, Sales, Marketing, Corporate Development, Public Policy, and Government Affairs. You will enable innovation and growth while effectively managing risk, ensuring Salesforce navigates competition law responsibly and in alignment with our core value of Trust. Key Responsibilities: Define and lead Salesforce’s global competition and antitrust strategy, including risk assessment, regulatory engagement, and long-term policy positioning. Serve as a trusted advisor to the EVP of Global Litigation, Chief Legal Officer, Corporate Development Team, Executive Leadership Team, and Board on antitrust risk, enforcement trends, and competition policy. Provide practical, business-oriented guidance on antitrust issues related to AI, cloud and SaaS business models, platform conduct, ecosystem partnerships, pricing and licensing practices, and emerging technologies, including AI, Agentics, and data. Lead and manage global antitrust engagement, investigations, inquiries, and enforcement matters, including engagement with the DOJ, FTC, European Commission, CMA, and other competition authorities. Oversee antitrust strategy for M&A (especially including regulatory clearances), strategic investments, partnerships, and alliances, including filings, approvals, and remedies. Design, implement, and continuously enhance Salesforce’s global antitrust compliance program, including policies, training, and monitoring. Drive executive and business enablement to ensure consistent adoption of competition law standards across the organization. Monitor and operationalize global regulatory developments impacting AI, cloud, digital, and enterprise software markets. Partner with Public Policy, Government Affairs, Privacy, and Regulatory teams to align legal strategy with external engagement and advocacy. Build, develop, and lead a high-performing global competition and antitrust legal team. Provide high-touch and hands-on engagement, support, counseling and execution on priority matters. Required Experience: 10+ years of legal experience with deep expertise in U.S. and international competition/antitrust law. Significant experience in a large global technology or enterprise software company, top-tier law firm, and/or competition authority (e.g., DOJ, FTC, European Commission). Proven success managing complex, high-profile antitrust investigations, regulatory engagements, and merger reviews globally. Experience advising senior executives and Boards of Directors on antitrust risk and regulatory strategy. Demonstrated ability to build and lead high-performing global legal teams across multiple regions (U.S., EMEA, APAC). Strong strategic judgment, business partnership mindset, and executive presence. Excellent communication, collaboration, and leadership skills, with the ability to operate effectively in ambiguity and at scale. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $239,500 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead and scale a support team for enterprise SaaS products, ensuring operational excellence and customer satisfaction. | Extensive experience in SaaS support, leadership in technical teams, and familiarity with cloud and security standards, especially in regulated environments. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role We’re looking for a Senior Technical Support Manager to lead and scale our Government and Public Sector support cloud team with a focus on: • Industry Public Sector Solutions (PSS) & Gov Cloud (US-only) • Industries OmniStudio / Industry Platform • Revenue Cloud (CPQ, Billing) This leader will be responsible for delivering world-class customer support, driving operational excellence, and partnering closely with Product, Engineering, Success, and Sales to support complex, mission-critical customer environments. This role requires strong people leadership, deep technical credibility, and experience supporting enterprise-grade SaaS platforms in regulated or industry-specific environments. Key Responsibilities Leadership & People Management • Lead, mentor, and scale a team of Senior Support Engineers • Drive performance management, career development, and succession planning • Foster a culture of customer obsession, accountability, and continuous improvement • Partner with Recruiting and Enablement to hire and onboard top technical talent • Identify and groom Tech leads / future managers to expand leadership capacity. Gov Cloud Compliance & Risk Management • Keep support workflows aligned with Gov Cloud controls, FedRAMP and internal security policies. • Partner with InfoSec, Legal, and internal governance stakeholders as needed for audits, access, and data handling. Customer Support & Escalation Management • Own customer escalations for Salesforce Industries products, including executive-level engagements • Ensure timely resolution of Severity 1 and mission-critical incidents • Act as a trusted advisor to customers during complex technical and architectural challenges • Collaborate with Customer Success, Product Management, Engineering and Account Teams to ensure customer health and retention • Collaborate with Success guides and Architect to bridge the gap between reactive and proactive engagement Technical & Operational Excellence • Establish and optimize support processes, KPIs, and SLAs • Leverage data and dashboards to drive operational insights and improvements • Prepare Weekly, Monthly and quarterly business review to generate insights and drive business outcome aligned with corporate objectives • Drive root cause analysis (RCA) and systemic issue resolution • Improve Process, Tooling & Agentforce Adoption Cross-Functional Collaboration • Partner with Product Management and Engineering to influence roadmap, quality, and supportability • Provide feedback loops on product gaps, adoption challenges, and customer pain points • Participate in release readiness, incident reviews, and post-mortems • Align with Security, Compliance, and Trust teams for regulated and GovCloud customers (where applicable) Required Qualifications • 8+ years of experience in technical support or customer engineering roles in SaaS / cloud environments. • 3+ years managing or leading a technical support team. • Deep, hands-on experience with the Salesforce Platform, including at least one of: • Public Sector Solutions / Government Cloud • Salesforce Industries / OmniStudio • Revenue Cloud (CPQ & Billing) • Proven track record running support for enterprise or public sector customers, ideally in regulated or high-stakes environments. • Strong grounding in cloud concepts, integrations, APIs, and data/security best practices. • Demonstrated ability to: • Use data to manage operations (CSAT, TTR, SLA, backlog, escalations, etc.). • Own executive-facing escalations and calmly drive cross-functional resolution. • Collaborate effectively with Product, Engineering, ProServ, CSMs, Architects, and other internal stakeholders. • Be the primary management point-of-contact during weekend and holiday on-call coverage, supporting engineers through major incidents and Red Account outages. • Must be a U.S. citizen (no dual citizenship) and willing to go through U.S. federal background clearance Preferred Qualifications • Experience with FedRAMP-authorized environments, public sector customers, or other regulated industries. • Salesforce certifications such as: • Administrator / Advanced Admin • OmniStudio / Industries • CPQ Specialist / Revenue Cloud • Other relevant cloud certifications. • Familiarity with ITIL or similar service management frameworks. • Experience leading support in multi-cloud deployments (e.g., PSS + OmniStudio + Revenue). What You’ll Bring • A builder mindset: you aren’t just “running the queue,” you’re improving the system. • A calm, structured approach to high-visibility Red Accounts and escalations and executive conversations. • A bias toward clarity, coaching, and repeatable frameworks so the team can scale with confidence. • Passion for making complex Industry products truly supportable — and for being the connective tissue between Support and Product. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $165,000 - $227,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead the development and delivery of Responsible AI capabilities within a complex platform, ensuring safety, trust, and mitigation of emerging AI risks. | Proven experience in AI/ML product management, deep technical acumen in complex systems, and strong stakeholder management skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Director or Sr. Director - Product Management, Responsible AI (RAI) - Technical We are seeking an experienced, technically fluent Director / Sr. Director of Product Management to deliver Responsible AI capabilities in the Agentforce platform. You will own the strategy and delivery of capabilities that make Agentforce safe, trusted, and assured by default, while enabling the platform to scale to increasingly advanced agentic and multimodal use cases. The ideal candidate brings strong product sense, deep technical fluency, and hands-on experience building systems for AI risk measurement, evaluation, and harm reduction/mitigation. Key Responsibilities and Focus Areas You will define, prioritize, and deliver the Responsible AI platform capabilities necessary to assure the next generation of Agentforce products. • Platform Responsible AI Innovation Focused on delivering concrete platform capabilities that customers rely on today and in the next 12 to 18 months. • Own the roadmap and delivery of platformic Responsible AI capabilities and the supporting AI models that make Agentforce safe and responsible by default. • Define the product strategy for Responsible AI classifiers/detectors and other assurance capabilities. • Work to define and deliver automated Responsible AI testing capabilities, enabling customers to create custom evaluations and tests for agentic use cases across trust and safety metrics, including red teaming and scaled evaluation capabilities. • Deliver customer-facing Responsible AI monitoring, observability, and transparency tools. • Partner with the Agentforce Platform and Trust Layer teams to deliver innovative Responsible AI capabilities embedded in Agentforce’s existing trust, safety, testing, monitoring, and observability features • Protecting Against Emerging Harms (Horizon and Architecture) Focused on anticipating and mitigating new classes of risk introduced by advanced AI architectures and deployment patterns. • In partnership with Responsible AI and Agentforce colleagues, identify emerging risks associated with advanced AI systems, including multimodal and multi-agent architectures. • Proactively design and deliver platform-level mitigations for complex, emergent harms that threaten user trust, such as sycophancy, emotional manipulation, anthropomorphism, paternalism, collusion, and other novel failure modes. • Partner with research, engineering, and policy teams to ensure Agentforce evolves in step with advances in model capability and deployment patterns. • Cross-Functional Leadership, Strategic Execution, and Alignment • Own and deliver a product roadmap for customer RAI capabilities, including authoring PRDs and aligning with partner teams around clear priorities and success metrics. • Serve as a critical bridge between product strategy and technical execution, partnering closely with product, science, and engineering teams. • Learn from/with Salesforce customers to understand generative AI use cases and responsible AI practices, translating real-world pain points into scalable platform features. • Balance innovation, risk, and delivery in a fast-paced environment where trust and reliability are first-order product requirements. Qualifications • Proven experience as a Product Manager, with a focus on AI/ML platforms, LLMs, or Responsible AI. • Strong technical acumen with the ability to dive deep into complex systems like the Agentforce platform. • Deep familiarity with Responsible AI (RAI) concepts, governance, and assurance processes • Ability to thrive in an ambiguous and fast-paced environment and manage high-stakes, large-scale programs that span cross-functional teams. • Experience with a product development life cycle that includes close collaboration with technical and science teams. • Demonstrated ability to manage complex, multi-stakeholder projects and build alignment across technical and non-technical groups. • Willing to question the status quo thoughtfully to enhance team productivity, effectiveness, and culture, while maintaining positive relationships. Note: This role is Office-Flexible which requires 3 days/week in office - Seattle/Bellevue or San Francisco/Palo Alto. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $211,500 - $351,800 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $230,800 - $384,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead and innovate legal operations teams, integrating AI and technology solutions, and managing cross-functional partnerships. | Extensive leadership experience in legal operations, deep understanding of legal tech and AI, and strong partnership and change management skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Global Affairs Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking an exceptional Senior Director to lead our Legal Operations function within Legal & Corporate Affairs Innovation & Operations, Salesforce's new organization focused on driving innovation as we become the world's first and best Agentic Legal Department. This role will oversee operational innovation and excellence in Shared Services, Contract Lifecycle Management, eDiscovery, and Outside Counsel Management while positioning them at the forefront of AI adoption in legal operations. The role will also partner closely with the other two Innovation & Operations pillar leads, overseeing Legal Innovation & Strategic Initiatives and Knowledge & Enablement. This role will oversee complex global operations supporting 24/7 business functions and requires developing a deep understanding of cross-functional business processes, legal and risk management activities, and the technologies powering each. The ideal candidate will bring a history of simplifying and accelerating business processes both with and without technology and be passionate about using AI to take this journey even further. They will be equally comfortable coaching global teams, diving deep into operational processes, and negotiating with vendors. They will work out of the Salesforce office three days a week on a hybrid schedule. Responsibilities Team Leadership: Directly manage and provide strategic direction to Legal Shared Services, Contract Lifecycle Management Center of Excellence (CLM COE), eDiscovery, and Outside Counsel Management teams. Innovation & AI Integration: Lead these teams in pioneering their own use of AI tools and agentic solutions, serving as a model for legal operations transformation. Cross-Functional Excellence: Facilitate collaboration and knowledge sharing across operational teams to improve service quality, efficiency, and eliminate silos. Partnership Management: Oversee complex internal and external partnerships, including relationships with law firms, alternative legal service providers, vendors, and offshore contractors. Process Optimization: Drive business process redesign and simplification before automation, ensuring we don't just automate broken processes. Strategic Planning: Develop and execute comprehensive operational strategies that align with LCA's mission to be the most strategic, intelligent, and efficient legal department. Required Skills/Experience Leadership Experience: 10+ years of progressive leadership experience in legal operations, with demonstrated success managing multiple, complex operational functions. People management experience required, with a strong preference for experience managing and growing managers. Legal Technology Knowledge: Deep understanding of legal technology ecosystem, including contract management systems and eDiscovery platforms. AI Innovation: Passionate about leveraging AI and Agents to transform work, and experience using AI tools individually and incorporating them into processes. Business Partnership Skills: Proven ability to build and maintain strategic relationships with internal and external partners, including vendors and cross-functional teams. Change Management: Experience leading organizational transformation and driving adoption of new technologies and processes. Legal Industry Knowledge: Strong understanding of corporate legal department operations, outside counsel management, and legal service delivery models. JD is welcome but not required. We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown! Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead the engineering of AI foundation platforms enabling scalable, reliable, and secure AI/ML deployment at enterprise level. | 15+ years in engineering with leadership in ML/data/AI platform infrastructure, expertise in cloud, distributed systems, ML frameworks, and AI agents. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role Salesforce’s AI Foundations team is foundational to enabling both traditional machine learning applications and AI agents at enterprise scale. This team empowers the Digital Enterprise Technology organization to build, deploy, evaluate, and operate trusted AI systems in days instead of months. As Senior Director of Engineering, you will provide unified technical leadership across the AI foundations platform stack—spanning ML infrastructure, agent lifecycle management, evaluation, observability, and governance. You will drive interoperability across platform components, operationalize a data mesh–oriented architecture, and ensure the platform delivers high reliability, strong security, and cost-efficient scalability. This role is central to aligning platform capabilities with strategic business priorities, enabling safe and rapid adoption of generative AI and predictive AI across the enterprise. What You’ll Do Lead the engineering of AI Foundations team that enables teams to build, deploy, evaluate, experiment on, monitor, and govern AI agents and ML models safely and at enterprise scale. Own three core platform areas ML Platform & Developer Productivity (training, inference, environments, cost/perf) Model & Agent Lifecycle & Governance (CI/CD, registries, lineage, access control) Agent Observability, Evaluation & Reliability (quality, drift, experimentation) Make agent evaluation and experimentation default platform capabilities, ensuring every production agent and model ships with: Offline evaluation (golden scenarios, regression suites) Pre-deployment quality gates in CI/CD Controlled experimentation (A/B tests, canaries, shadow traffic) Continuous post-deployment monitoring Drive end-to-end observability across data pipelines, retrieval, model inference, tool execution, and agent outcomes, with clear SLIs/SLOs for quality, latency, reliability, and cost. Standardize ML and agent development workflows, reducing time-to-production and eliminating bespoke infrastructure across teams. Partner cross-functionally with Applied AI, Data Science, Product, Security, Legal, and Responsible AI to translate business and regulatory requirements into enforceable engineering systems. Build and lead a high-performing organization of engineering managers and senior engineers, setting a strong technical bar and culture of operational excellence. Required Skills 15+ years of engineering experience, with 7+ years leading platform or infrastructure teams in ML, data, or AI-heavy environments. A master's or Ph.D. degree in computer science, machine learning, artificial intelligence, or equivalent industry experience. Proven experience with ML and platform infrastructure, including Kubernetes-based systems, CI/CD, distributed systems, and observability stacks (metrics, logs, tracing). Expertise in generative AI, ML algorithms, and frameworks such as Hugging Face, Tensorflow, PyTorch, etc. Experience with cloud platforms (e.g., AWS, GCP) and distributed computing frameworks (e.g., Spark, Hadoop). Hands-on familiarity with experimentation frameworks, such as A/B testing, canaries, and shadow deployments, and integrating experiments into ML/agent pipelines. Experience building evaluation systems for models and agents, including offline tests, regression suites, online monitoring, and LLM-as-a-Judge–style approaches. Strong background in AI agents and LLM systems, including tool use, multi-step workflows, RAG, prompt and policy management, and common agent failure modes. Experience with data and ML platforms (e.g., Snowflake-centric workflows, feature stores, training pipelines). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $239,500 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Leading and managing a high-performing engineering team focused on ITSM development, ensuring platform stability, and collaborating with stakeholders to optimize IT service delivery. | Extensive experience in software engineering and leadership, deep knowledge of ITSM systems and processes, and ability to translate strategic goals into technical solutions. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Director of ITSM Engineering role will provide strategic leadership for the team responsible for developing, maintaining, and evolving our internal IT Service Management (ITSM) platform. This platform is critical for internal service delivery, facilitating efficient incident resolution, service request fulfillment, and operational excellence. This role is crucial for elevating the employee service experience and driving significant efficiency gains through automation and optimization of IT workflows. RESPONSIBILITIES: • Provide hands-on leadership and mentorship to a high-performing team of software engineers focused on ITSM development and architecture. • Ensure the ITSM platforms architecture and development execution adhere to strategic roadmaps, security standards, and engineering best practices. • Collaborate cross-functionally with business stakeholders, product management, and other engineering leaders to define service requirements and translate them into actionable development plans. • Oversee platform stability, performance, and incident management for the core ITSM system, ensuring high availability and operational resilience. • Champion the adoption of leading technologies and methodologies to continuously streamline IT service delivery and enhance employee self-service capabilities. • Maximize the utilization of the Salesforce platform for internal ITSM solutions, demonstrating product capability and informing future product direction. REQUIRED QUALIFICATIONS: • 10+ years of experience in software engineering, with at least 5 years in a leadership role building and managing high-performing engineering teams, preferably within an enterprise context. • Deep experience in building, implementing, and optimizing large-scale ITSM systems and processes (incident management, problem management, change management, asset management, release management, CMDB, etc.) within a complex organization. • Demonstrated ability to partner effectively with business leadership and product teams to translate strategic objectives into clear, deliverable roadmaps. • Comprehensive understanding of modern software development, quality assurance, deployment, and operational methodologies (e.g., CI/CD, DevOps). • Exceptional ability to diagnose complex technical and operational challenges and drive simple, robust, and scalable solutions. PREFERRED QUALIFICATIONS: • Deep working knowledge of ITIL framework and best practices. • Demonstrated professional experience implementing leading IT service management platforms (ServiceNow, Atlassian, etc.) • Experience developing on and/or administering the Salesforce platform. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $216,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Drive new business growth in government sectors by developing strategic relationships and leading pursuit teams. | 10+ years of enterprise sales experience, with familiarity in government enterprise systems and cloud security, and proven success in complex sales environments. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description Job Details Named Account Executive, Mulesoft State Gov- MN/MI About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Details: Public Sector: Mulesoft State Gov- Justice and Public Safety/Finance and Admin Social, mobile, cloud, and analytics technologies are revolutionizing every industry. Salesforce for Government helps agencies, and the system integrators that support them, build stronger connections between citizens, employees, governments, integrators, and enable them with the information they all need. Role Description: Name Account Executive, Mulesoft State Gov We are seeking proven, quota-carrying sales performers to help us grow our loyal customer base in the state community. Responsibilities include generating new business in existing accounts, as well as playing a key role as you drive strategic, enterprise-wide, analytics, and application platform initiatives in the west. Your Impact: Your skill set includes solid sales forecasting abilities and revenue achievement, while building satisfied, loyal and reference customers. ·Hunters only - must be skilled in the development of new opportunities ·Prior state and local enterprise IT complex-sales experience; 10+ years of enterprise sales experience ·Prefer experience with/understanding of PUBSEC enterprise systems, PUBSEC Cloud Computing security and acquisition guidelines ·Leading pursuit teams drawing upon and leading a vast matrix of support personnel to win new business ·Prefer experience with/understanding State and Local Gov The base pay range for this role is $141.500 as a minimum and $189,350 as a maximum. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $141,550 - $189,350 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Support integrated marketing campaigns, develop messaging, and oversee video production for Salesforce events. | Minimum 5+ years of experience in marketing, strong video production and copywriting skills, and ability to work cross-functionally. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking a highly motivated Manager who is passionate about integrated marketing, events, messaging, and communications. The Demand Generation Team produces industry-leading marketing campaigns for our in-person and virtual experiences that are the ultimate expression of the Salesforce brand, culture, and core values. The team continually innovates across all marketing channels to connect the right customers and prospects to the right events helping continue to position Salesforce as the global leader with the world’s #1 AI CRM. As a Manager on the Marketing and Communications team, you will help drive the strategy and execution of all our proprietary event in-person and virtual marketing campaigns. You must possess excellent communication skills, acute attention to detail, a commitment to continuous improvement, a willingness to incorporate feedback into your work, and an unrestrained desire to master and contribute to marketing best practices of what has made Salesforce events so press-worthy. Marketing Campaign Creative Production Support the Event Marketing Communications Director across our strategic event portfolio, including in-person and digital experiences. Partner closely with the demand generation team to brief creative teams and provide messaging oversight from ideation through execution. Serve as a liaison to cross-functional teams—including corporate messaging, product marketing, and others—to ensure cohesive storytelling across all campaign assets and touchpoints. Make strategic adjustments throughout the campaign lifecycle to ensure messaging resonates with key stakeholders. Support demand-gen initiatives as needed, including paid media, OOH, and email programs. Event Promotional Video Production Track video production budget items and collaborate with vendors and agency partners to film on-site at events. Develop “sizzle” promo videos to drive awareness and attendance for events within the Strategic Events portfolio. Lead the event marketing studio to capture testimonial footage from customers and community members. Work closely with sizzle and testimonial talent to brief and coach before and during interviews. Event Messaging and Positioning Collaborate with cross-functional partners to develop and refine event value propositions, differentiated benefits, and business outcomes for all audience segments. Work with enablement teams to form a POV, test messaging, and refine based on insights. Create, maintain, and continuously update messaging SSOTs, positioning guides, and narrative frameworks used across global event teams to anchor and align their storytelling. Craft clear and compelling messages and develop both externally facing assets and internal deliverables. Support the creation and maintenance of marketing materials, including pitch decks, presentations, and post-event debriefs. Confidently deliver presentations to audiences of all sizes. Minimum Qualifications — What is absolutely necessary? 5+ years of relevant experience. Ability to balance big-picture objectives with attention to detail that directly impacts campaign success. Experience in video production, with a strong portfolio of assets used across digital channels (organic and paid). Strong copywriting skills and proficiency with Google Slides. Ability to communicate clearly, manage expectations, and effectively align with project stakeholders. Proven success collaborating with highly cross-functional teams. A problem-solving mindset and track record of thriving in fast-paced, dynamic environments with tight deadlines and shifting priorities. Exceptional project and time management skills: highly organized, detail-oriented, results-driven, and accountable. Ability to juggle multiple initiatives simultaneously and work efficiently under pressure. Ability to quickly grasp complex information across a variety of disciplines and translate it into clear communication. Excellent listening, verbal, and written communication skills. Strong interpersonal skills, with the ability to work confidently and professionally with senior executives, vendors, and team members at all levels. A collaborative attitude—no task is too small. Ability to work a flexible schedule and travel 20–25%. Preferred qualifications: What would be helpful to have to be considered? Experience working in marketing at a technology company Experience working across all major marketing channels including email, social, paid media, OOH, influencer, and more Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $129,100 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Provide HR strategic support and leadership to Salesforce's Employee Success organization, focusing on organizational design, leadership development, and change management. | 8-10 years of HR Business Partner experience, strong relationship-building skills, knowledge of HR policies, leadership development expertise, and ability to influence at senior levels. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Employee Success is made up of HR professionals, Recruiters, Operations, and Coordinators that come together to continue to build out Salesforce. In Employee Success, we strive to bring on top talent and continue to build out our organization with our thoughtful culture. Whether we are recruiting the next great candidate or refining our operations, we strive to provide the royal treatment and continue to build a great organization. Role Description: We are seeking an Employee Success Business Partner (ESBP) Director to provide a full range of HR business support to our Digital Enterprise Technology (DET) organization. This hire will work closely with the HRBPs, Centers of Excellence (COEs) and vital team members to advise, drive strategy and influence client groups on topics involving, but not limited to, People Strategy, Equality, Organizational Design & Development, Change leadership, Engagement and Retention, Leader Development and Coaching, all while orchestrating solutions. This role will partner closely with COEs, HRBPs and global teams to identify, design and implement HR initiatives that support the business needs of the organization. The ideal candidate is interested in making a significant impact in several critical business areas in the function; excels in a fast paced, ever changing environment; and is looking to work with a strong HR Business Partner team. Your Impact: Operates as a trusted advisor by using professional credibility and positive relationships with senior leaders to influence key priorities. Strengthen the leadership team of each organization by providing coaching and development to senior leaders. Act as a change-agent as the business continues to reshape itself with a goal of providing a world class customer and employee experience. Lead complex initiatives where the impact is significant in supporting the client's needs. Initiatives include employee retention, talent assessment, succession planning, organizational design, compensation planning (equity, bonus, merit), and leadership development. Promote People Strategies that align with the business goals focusing on the talent needed to complete the vision. Deliver results through development, succession planning, career development, skills gap analysis etc. Partner with and between COE’s and regional HR teams to deliver seamless human resources processes and programs across the organization. Leverage all HR programs, policies, processes and systems. Provide client with analysis of client organizations' "health" by looking at trends in performance, employee satisfaction, attrition, diversity etc. Demonstrate proficiency in and partnership with other functional areas of Human Resources. As a member of the ESBP team, this role may also create cross-functional initiatives and must be able to think beyond aligned client group for broader impact and understanding. Required Qualifications: 8-10 years of related Human Resource Business Partner experience (Director) Experience will be evaluated based on alignment to the competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups. Strong business acumen. Demonstrated ability to drive major initiatives through the organization and influence decision makers at all levels. Ability to be proactive, to anticipate and provide alternatives and options to the business. Ability to diagnose and successfully handle organizational development issues. Outstanding written and verbal communication skills; must be an eloquent and persuasive communicator. Excellent interpersonal, group, process and influence skills. Ability to prepare and make senior level presentations, and build a narrative based on collection and analysis of data. Should have knowledge of Google products (Sheets, Slides etc) Ability to conduct group facilitation, and coach and counsel management at all levels. Experience in leadership development and being a trusted advisor to Sr Leader level. Ability to partner with various COEs to build an equality strategy and other key initiatives for the organization you partner with Ability to work effectively in a team environment. Ability to work with both onsite and distributed teams effectively. Knowledge of federal, state and local laws, statutes, etc. which govern employment policies and practices. Knowledge of staffing and compensation strategies, practices and processes. Ability and desire to operate with a high degree of flexibility. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Developing and managing key customer relationships, driving growth, and aligning solutions with customer needs. | 10+ years of full cycle sales experience, managing large accounts, and strategizing with extended teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. • Job Category Sales Job Details Named Account Executive, Local Government Puerto Rico About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Our Enterprise Business team focuses on working with our most strategic customers and organizations of 10,000+ employees. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities. Note: By applying to the Enterprise Account Executive posting, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization hiring Enterprise Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Please note some of these positions may be office-based, office-flexible or remote depending on the team. You may be aligned to the following clouds: Public Sector / Local Government Day to Day Our Enterprise Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become naturals at helping customers realize value from their Salesforce investments. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. Develop key customer stakeholder relationships and drive customer satisfaction at assigned accountsDevelop and drive the overall long-term strategy for the account, aligned to customer business objectivesCoordinate internal Salesforce resources to meet customer business needsPerform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignmentShare Salesforce value proposition for existing and/or new customersDrive growth within an existing assigned account Preferred Qualifications 10 years of full cycle sales experience, at least 5 years in Enterprise SaaS SalesManagement of one large key accountAbility to strategize with a large extended teamExperience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Education sales experience in a plus Working at Salesforce Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs. Benefits We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE’s Top 50 Companies that Care, and are on Fortune’s Change the World list. We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations. We provide other world-leading benefits to all our employees, including; Health, life insurance, retirement saving planMonthly wellness allowanceFlexible time off & leave policiesParental benefitsPerks and discounts Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Manage and coordinate cross-functional teams, oversee program lifecycle, and ensure stakeholder alignment for government contracts. | 7+ years of program management experience, PMP/Salesforce certification, TS/SCI clearance, and experience with government contracts and PaaS/SaaS technologies. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Summary of Position The Salesforce National Security (SNS) Program Integrator (PI) position will report to the the SNS Program Management Officer (PMO). The SNS PMO is composed of three operational elements: Business Operations, System Operations, and Customer Operations, and the PMO and the PI ensures strong collaboration, communication, and program execution across all three segments. The PM will directly lead the Business Operations segment of the PMO. The PI focuses on Project scheduling and management, contracting actions, CDRL management and delivery, personnel onboarding/offboarding, product and service price list management, and all status reporting both to Salesforce management and to the customer are managed and controlled by the SNS PMO Business Operations segment. Department Description: Salesforce National Security team is a growing and cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market products and strategies fueling the growth of our organization for years to come. Role Description: We are looking for an enthusiastic, agile, and creative Program Integrator to play the central role in one of Salesforces newest and most strategic markets. On a daily basis, you will work in our customers facility to bring together and collaborate with multiple cross-functional teams like Customer Operations, System Operations, Business Operations, and the customer. You will be laser focused on making our customers successful, and by extension Salesforce successful. You maintain a questioning mindset with strong technical and critical judgment and careful attention to detail. • Government program management excellence including master schedule management, CDRL management and reporting, and customer and Salesforce communications PMO operations run on the Salesforce platform, forging STRONG bonds of trust with the customer and teammates. • Facilitate enablement/on-boarding /off-boarding of team members • Facilitate and report program financial status • Facilitate the lifecycle management of multiple price lists supporting customer operations. • Apply strong creative and technical writing and communications skills to maintain alignment with all stakeholders. • Build trusted cross-functional relationships with a diverse set of business partners to drive results. • Work with both business and technical stakeholders and understand how to translate between the two and communicate to various levels of technical and business management. • Participate in the development, documentation and improvement of processes to enable the business to scale while monitoring and ensuring compliance with internal controls and policies. • Apply technical knowledge to deeply understand the requirements of the business, the customer, and translate them into technical and functional requirements for implementation by the engineering team. What we are looking for: • 7+ years of Program Management experience in bringing technical and cross-functional teams together to deliver on a unified vision while partnering with various stakeholders. • Current PM/PMO expertise on a Government contract • PMP and/or Salesforce Certification • Experience creating executive reports and presentations • 5+ years of go-to-market experience, including but not limited to pricing, packaging, asset development, enablement. • Strong working knowledge of Salesforce products and/or PaaS/SaaS technologies. • Excellent interpersonal, communications and problem-solving skills. • Bachelor’s degree required, advanced technical degree desired. • Active TS/SCI with polygraph This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Provide expert guidance on Salesforce architecture, solution design, and customer success strategies for complex implementations. | Requires 8+ years in software or enterprise architecture, Salesforce product expertise, certifications, and experience with large-scale SaaS implementations. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Cloud Success is a specialized team within Customer Success, bringing together technical architects, customer support engineers, and product advisors. This team delivers expert guidance on optimizing and demonstrating Salesforce technology to drive long-term business success, in addition to resolving technical issues. Success Architects are a pivotal part of the Cloud Success team, supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, focusing on scalability, security, and adherence to standard methodologies. By assessing system performance, they help to optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Success Architects empower businesses to maximize their Salesforce investment by aligning technology with core business goals. The Industry Success Architect collaborates across Customer Success and the Product organization to drive long-term customer solutions. This includes resolving immediate technical challenges with support engineers while identifying root causes, partnering with customer success managers on strategic guidance and long-term technology health, and liaising with product teams to surface customer feedback for product improvements. Key Responsibilities: As an Industry Success Architect, you will specialize in multiple Industry Clouds with primary, secondary, and tertiary areas of expertise. You will: Drive Customer Impact - Partner with our most strategic and high-priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption. Lead with Multi-Cloud Expertise - Serve as a trusted Subject Matter Expert (SME) in your designated Industry Clouds, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Industry Cloud innovations, ensuring they are equipped with the latest product developments and emerging trends. Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions. Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of your Industry Cloud customers. Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth. Required Multi-Cloud Aptitude: We are looking for individuals with expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary) from the following list. Prioritization of these clouds is geographically diverse, but we are primarily seeking skills in: Industry CloudCommon Known Modules/Components Life Sciences Cloud:Clinical, Medical, Commercial, Patient Services, Life Sciences Cloud for Customer Engagement, Data Model, Business APIs, Platform Events. Public Sector:Benefit Management, Grants Management, Licensing and Permit Management, Intelligent Document Automation, Discovery Framework, Decision Tables, Recruitment (Job Applications, Screening, Evaluation). Financial Services Cloud: Data Model, Actionable Relationship Center (ARC), Discovery Framework, 360-Degree Customer View, Client and Household Management, Action Plans and Task Management, Service Process Automation, Unified Data Model, Financial Insights. Revenue Cloud & Billing:Configure, Price, Quote (CPQ), Billing, Revenue Lifecycle Management, Usage Rating & Digital Wallet, Invoicing Engine & Document Production, Accounting Subledger, Advanced Approvals. Manufacturing Cloud: Manufacturing Cloud for Sales, Manufacturing Cloud for Service, Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, Rebate Management. Automotive Cloud: Connected Vehicles, Vehicle Telematics (Actionable Event Orchestration, Telemetry Definition), Remote Door Lock and Unlock, Remote Vehicle Notifications, Asset Milestone, Asset Title, Asset Warranty, Claim. Basic Requirements: 1. Solution Design & Architecture 8+ years of experience in software, system, or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance, and best practices. Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices. 2. Communication & Leadership Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. Skilled in creating clear, visually compelling design documents for diverse stakeholders. Proven ability to lead discussions, influence decision-making, and advocate for best practices. 3. Strategic Thinking & Problem Solving Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies. Desired Technical Skills: Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations. Salesforce Development: Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC). Familiarity with governor limits and best practices for efficient code execution. Data Management & Integration: Proficient in designing and managing data models, validation rules, and data governance best practices. Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft). System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect. OmniStudio Knowledge: Experience with OmniStudio components is highly desirable. Certifications: Required: Salesforce Admin, Salesforce Advanced Admin. Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions). LI-Y* Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $188,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Lead strategic recruiting analytics initiatives, develop data-driven insights, and collaborate across teams to optimize recruiting processes. | Requires extensive experience in people analytics, research, and team leadership, with strong data visualization and communication skills. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Data Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role We are seeking an experienced Director of Recruiting Analytics & Insights to lead strategic recruiting analytics initiatives and support data-informed decision making across the organization. In this role, you will design and advance a data-driven recruiting strategy that goes beyond standard reporting to understand the drivers behind hiring outcomes. You will lead a team of analysts and researchers, partnering closely with stakeholders to translate insights into action and help shape the future direction of recruiting through thoughtful, inclusive analytics. Responsibilities Provide visible leadership in shaping recruiting analytics and insights strategies across the organization Partner with recruiting leaders, business partners, and stakeholders to identify opportunities and implement data-informed improvements Lead the development of recruiting data perspectives, including metrics, visuals, deliverables, and insights used across the company Design and communicate complex data analyses, research studies, and measurement frameworks in a clear and accessible way Translate analytics and research findings into actionable insights aligned with recruiting objectives Build and execute a multi-year roadmap for recruiting analytics, evolving the organization from reactive reporting to predictive and proactive insights Define and track key performance metrics such as Quality of Hire, Lifetime Value of Hire, and Source Effectiveness Develop dashboards and proactively surfaced insights for executive and operational audiences Conduct reviews of the recruiting lifecycle to identify opportunities to improve data quality, insight integrity, and decision effectiveness Collaborate with cross-functional partners including data engineering, dashboard design, recruiting, HR, finance, and workforce planning Evaluate new initiatives for strategic alignment and prioritize work based on long-term organizational impact Communicate vision effectively and influence stakeholders to align with shared goals Build and maintain strong, trust-based relationships with key partners Optimize resources to maximize impact while aligning work with recruiting and company priorities Required Qualifications Degree in Data Science, I/O Psychology, Statistics, Human Resources, or a related field, or equivalent experience 8+ years of experience in people analytics, research, or a related field 3+ years of experience leading teams or complex, cross-functional initiatives Demonstrated ability to translate complex data into actionable business insights Strong understanding of research methodologies and statistical techniques Experience using data visualization tools such as Tableau or Power BI Experience working with large-scale datasets and developing measurement frameworks Strong communication skills with the ability to present insights to a variety of audiences, including executive leaders Preferred Qualifications Advanced degree in a relevant field Experience in high-growth or technology-driven organizations Knowledge of HR information systems and people analytics platforms Experience contributing to research, publications, or thought leadership in analytics or people analytics Certification in analytics, research, or related methodologies Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.