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Develop product content strategy and standards for merchant- and patient-facing experiences, coordinating terminology, information architecture, and content quality across teams. | Requires 5+ years in content strategy, UX writing, or content design; a strong product-implementation portfolio; design-systems experience; excellent writing; and collaboration with product managers and engineers. | About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a Product Content Strategist to help define how content is structured, written, managed, and maintained across Bask Health's software platform. Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform connects merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities. As our platform grows, clear and consistent product content becomes increasingly important. Different users interact with different parts of the software, but they should encounter terminology, instructions, and interface patterns that feel connected and understandable. As a Product Content Strategist, you'll help establish the content principles, standards, and systems that make this possible. This is a hands-on individual contributor role combining product content strategy, UX writing, content design, information architecture, and cross-functional collaboration. You'll work on both the long-term structure of our content and the practical details of how that content appears in product experiences. You'll develop and maintain terminology standards, voice and tone guidelines, reusable interface content patterns, and content governance practices. You'll help teams make consistent decisions about how features are named, how workflows are explained, and how users receive guidance. Your work will span merchant-facing, patient-facing, and internal software experiences. You'll consider how content supports business configuration, patient onboarding, questionnaires, subscriptions, administrative settings, and other workflows. You'll collaborate closely with product designers, product managers, engineers, UX writers, researchers, and operational stakeholders to ensure content decisions are integrated into product development rather than treated as a final editing step. You'll also help improve how product content is organized and maintained. This includes identifying duplicate or inconsistent terminology, documenting reusable patterns, and recommending approaches that allow content to scale as new features are introduced. Because Bask supports healthcare-related businesses, some product language involves sensitive or specialized information. You'll work with appropriate subject matter experts to ensure content standards support accuracy, privacy, and approved clinical and pharmacy workflows. You'll use research findings, usability feedback, product analytics, and content reviews to identify opportunities for improvement. You'll help teams understand where inconsistent language or poorly structured information creates unnecessary friction. You'll also support the development of content processes that improve collaboration between design, product, engineering, and operational teams. We're looking for someone who can think strategically about complex product ecosystems while remaining comfortable writing, editing, and improving actual interface content. What You'll Do Develop and maintain a product content strategy across Bask Health's software platform. Establish clear content principles that guide product writing and information organization. Create and maintain UX writing standards for merchant-facing and patient-facing experiences. Develop terminology guidelines to ensure consistent language across applications. Build reusable content patterns for common interface interactions. Contribute content standards and guidance to Bask Health's design system. Define voice and tone principles appropriate for different product contexts. Establish naming conventions for features, settings, workflows, and navigation elements. Review existing product content to identify inconsistencies and opportunities for improvement. Develop scalable approaches to content organization and maintenance. Collaborate with product designers to improve information architecture. Work with UX writers and content designers to establish shared writing practices. Create guidance for error messages, notifications, confirmations, and system states. Develop standards for onboarding instructions and multi-step workflow content. Help structure complex merchant configuration and administrative experiences. Support consistency across patient questionnaires and healthcare-related workflows. Partner with product managers to define content requirements for new features. Collaborate with engineers to understand content implementation constraints. Recommend approaches for managing reusable interface strings and content patterns. Support content documentation and change management across product releases. Review terminology and content patterns across configurable merchant experiences. Work with clinical and pharmacy stakeholders to validate specialized terminology when required. Incorporate accessibility and plain-language principles into content standards. Collaborate with researchers to evaluate comprehension and content usability. Use product feedback and available analytics to identify content improvement opportunities. Help teams prioritize content improvements based on user needs and product impact. Develop processes for reviewing and maintaining content quality over time. Independently lead content strategy initiatives from initial assessment through implementation and iteration. 5+ years of professional experience in content strategy, content design, UX writing, or a closely related field. Strong portfolio or case studies demonstrating product content strategy and implementation. Experience developing content standards for digital products. Strong understanding of user-centered content design principles. Experience creating and maintaining terminology guidelines. Ability to develop scalable content patterns across multiple product experiences. Strong writing, editing, and information organization skills. Experience establishing voice and tone guidelines for software products. Understanding of information architecture and content hierarchy. Experience contributing to design systems or content systems. Ability to balance strategic planning with hands-on UX writing. Experience collaborating closely with product designers and product managers. Ability to work effectively with engineers on content implementation. Familiarity with Figma or comparable product design tools. Experience reviewing complex interfaces and identifying content inconsistencies. Understanding of plain-language and accessible writing principles. Familiarity with content governance and maintenance processes. Ability to document content decisions and communicate standards clearly. Experience incorporating user research and feedback into content improvements. Ability to work across multiple product areas and stakeholder groups. Strong analytical and problem-solving skills. Ability to prioritize content initiatives based on user and business needs. Excellent written and verbal communication skills. Strong attention to detail and consistency. Ability to independently lead cross-functional content initiatives. Nice to Have Experience developing content strategy for SaaS platforms. Familiarity with B2B software and merchant-facing applications. Experience working on e-commerce or direct-to-consumer products. Background in healthcare, telehealth, or patient-facing digital experiences. Experience developing content standards for complex administrative workflows. Familiarity with subscription, checkout, or storefront configuration experiences. Understanding of healthcare-related privacy and accessibility considerations. Experience building terminology libraries or content design systems. Familiarity with structured content models and reusable content architecture. Experience working with content management systems. Understanding of localization and internationalization requirements. Familiarity with white-label or multi-tenant SaaS platforms. Experience developing governance processes for cross-functional product teams. Understanding of WCAG accessibility guidelines. Experience collaborating with UX researchers on content comprehension studies. Familiarity with product analytics and content performance measurement. Experience defining content standards for AI-powered interfaces. Understanding of responsible AI communication and transparent product language. Familiarity with frontend development concepts and interface string management. Experience improving content workflows in rapidly evolving product environments.

You would own production reliability, observability, and infrastructure for an AI agent platform, including SLOs, AWS resources, and safeguards for AI workloads. | The role requires 7+ years in SRE, DevOps, or platform engineering, strong AWS and Terraform skills, PostgreSQL operations, and observability experience in multi-tenant SaaS. | Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. Job Description About the opportunity AI Engineering builds the shared agent platform behind Xplor's AI capabilities: the agent runtime, model gateway, retrieval, guardrails, evaluations, and cost controls. We build the hard parts once, so every product team can ship AI features faster and safely. We're looking for a hands-on Site Reliability Engineer to own how our agent platform behaves in production. AI workloads bring new reliability problems: long streaming responses, background agents, model-provider quotas, outputs that can fail silently, agents that take real actions, and spend that grow with usage. You'll treat them as first-class engineering problems. As AI agents take on more of our operational work, you'll decide what they're allowed to do and make sure they do it safely. Why this role is exciting Reliability for a new kind of workload. The playbook for running AI agents in production is still being written, and you'll help write it. Scale with real stakes. A multi-tenant platform serving thousands of businesses, and AI features they depend on to run their day. Greenfield foundations. Define the SLOs, alerting, game days, agent guardrails, and standard deployment paths that every product team will build on. Cost is an engineering problem. Token economics, model routing and cost per task matter as much as uptime. AI-native operations. Use AI agents to automate toil, speed up investigations and improve infrastructure code; with the approval gates, scoped permissions and audit trails that make it safe. What you’ll do Define SLOs and error budgets for agent APIs, streaming and background work, including quality signals like task success, tool-call failures and evaluation regressions, and alert on what matters to customers. Own the platform's AWS infrastructure (ECS on Fargate, Aurora PostgreSQL, Redis and Amazon Bedrock) as Terraform delivered through Spacelift. Build observability in Datadog and Coralogix with OpenTelemetry, including AI signals like token usage, provider latency and cost per task. Make data stores resilient, with tested backups and restores, failover, defined disaster recovery targets (RTO/RPO) and safe migrations. Build resilience into the model layer: provider failover, quota and rate-limit management, and safe rollout and rollback of model and prompt changes. Protect the platform under multi-tenant load with per-tenant quotas, isolation and circuit breakers that stop runaway agents and runaway spend. Partner with Security on operational controls for AI risks, including prompt injection, excessive agent permissions and unbounded consumption (OWASP Top 10 for LLM Applications). Set the guardrails for AI agents that work on our infrastructure: what they can change, which actions need human approval, and how every action is audited. Work with Security and Privacy to keep model inference and customer data in the right regions for customers in Australia, New Zealand, the US, the UK and the EU. Lead incident response and blameless reviews, take part in on-call, and run game days for the failures that matter most. Make deployments safe by default, and give product teams simple, standard ways to run agent workloads. Track and reduce cloud and model spend. Our stack Cloud: AWS: ECS on Fargate, Aurora PostgreSQL with pgvector, ElastiCache Redis, CloudFront, Route 53, Secrets Manager and SSM AI: Amazon Bedrock and other model providers behind a multi-provider gateway Infrastructure as code: Terraform, delivered through Spacelift Observability: Datadog, Coralogix and OpenTelemetry Delivery: GitHub Actions, containers, Amazon ECR and preview environments This position has an annual base salary range of $150,000 to $180,000 USD. This is a fully remote role open to candidates based anywhere in the U.S., excluding Hawaii and Alaska. We’d prefer candidates in the Eastern or Central time zones. #LI-Remote Qualifications What would make me a good candidate? 7+ years in SRE, DevOps or platform engineering, running multi-tenant SaaS in production Strong AWS experience and Terraform at scale (Spacelift, Terraform Cloud, Atlantis or similar) Experience building SLO-based alerting and observability with Datadog or similar tools, ideally with OpenTelemetry A track record of leading incidents calmly and turning post-incident reviews into lasting fixes Hands-on PostgreSQL operations: backups, point-in-time recovery, performance tuning and upgrades Production-quality coding skills for automation and tooling A least-privilege mindset and a disciplined approach to using AI tools It would be great if you also have Experience running LLM or AI workloads in production, or a real interest in learning how they fail differently from traditional services Use of AI agents to automate operational work, such as incident triage, runbooks or infrastructure-code review, and a clear sense of where human review still matters Experience in regulated environments such as SOC 2 or PCI DSS Amazon Bedrock quotas and inference profiles, policy as code, LLM evaluation, AI security tooling, or multi-region data-residency requirements At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad. Before you apply To be considered for employment, you must be legally authorized to work in the country where the role is advertised. This applies to remote roles too. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage. Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly. We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/. Interview Recording and Background Checks As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards. EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here. Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. We encourage applications from all sectors of the community. All Information will be kept confidential according to EEO guidelines. Xplor is committed to fully including all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure people with disabilities receive reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. We make it a priority to respond to every applicant. Role type: Individual Contributor Division: Xplor Platform

You would establish governance standards and automated workflows to keep sales content accurate, current, and accessible across global platforms, using AI to streamline maintenance. | The posting requires 6+ years in content operations, knowledge management, or sales enablement, plus hands-on workflow automation and AI-tool experience, project management, and cross-functional collaboration. | Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Global Revenue Content team builds the narratives, content, and systems that help sales teams communicate Square and Block’s value to customers. Working across global markets, products, and sales organizations, we develop compelling sales materials—including pitch decks, email templates, one-pagers, and competitive resources—and ensure they are accessible, relevant, and effectively used throughout the sales lifecycle. As a Revenue Content Governance Manager you will build and manage the systems, processes, and automated workflows that keep critical sales information accurate, current, and accessible. You’ll own our global information governance roadmap, partner with subject-matter experts across the business, and leverage AI and automation to streamline how sales content—including email templates and outreach sequences—is reviewed, updated, approved, and maintained. Working closely with Revenue Content, Information Design, and cross-functional partners, you’ll help create a scalable, intelligent knowledge ecosystem that Sales can trust. You Will Own the global information governance roadmap, establishing review schedules, maintenance priorities, and scalable processes that ensure sales content and knowledge remain accurate, relevant, and up to date.Design and implement automated governance workflows that streamline content reviews, approval routing, version control, expiration tracking, and archiving, reducing manual effort and improving consistency. Build AI-powered processes to identify outdated, duplicated, or inconsistent information across sales knowledge platforms, helping proactively surface content that requires review or updates.Develop automated review and notification systems that alert content owners and subject-matter experts when information requires validation, approval, or replacement. Oversee governance of sales email content, including approved outreach templates, nurture sequences, competitive emails, and account management communications, ensuring messaging, claims, and product information remain accurate and current. Coordinate cross-functional information reviews, partnering with subject-matter experts across Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other teams to validate and maintain critical sales information. Establish clear content ownership and accountability, identifying the appropriate stakeholders responsible for reviewing, approving, and maintaining different types of sales knowledge. Manage governance workflows and timelines, tracking dependencies, review status, approvals, and outstanding updates to ensure information is maintained on schedule.Conduct regular content audits to identify outdated, duplicated, inconsistent, or missing information across sales knowledge platforms and email content libraries. Maintain governance standards across Flockjay, email template repositories, and other knowledge channels, ensuring information follows established taxonomy, metadata, version-control, and publishing requirements.Partner with Enablement Information Design to operationalize information architecture, content organization, and knowledge management standards across global sales teams. Support the governance of competitive and partner integration information, coordinating with the appropriate subject-matter experts to ensure these resources reflect current products, capabilities, and positioning.Develop automated reporting and dashboards that provide visibility into content freshness, review completion, governance compliance, and outstanding risks or gaps. Identify opportunities to integrate AI and automation into existing knowledge management systems, improving the speed, accuracy, and efficiency of information maintenance. Partner with the Global Narrative & AI Lead to develop and test tools that automate repetitive content management tasks and support reliable AI-powered knowledge retrieval. Continuously improve governance processes, using data, feedback, and emerging technologies to reduce duplication, eliminate manual bottlenecks, and scale information management globally. You Have 6+ years of experience in content operations, knowledge management, information governance, sales enablement, program management, or a related field.Experience designing and managing automated workflows for content operations, knowledge management, or business processes. Hands-on experience with workflow automation tools, AI-powered platforms, or low-code/no-code solutions.Strong understanding of content governance, including review schedules, approval workflows, version control, metadata, and information lifecycle management.Experience managing knowledge platforms such as Flockjay, Highspot, Seismic, or similar tools .Familiarity with sales email templates, outreach sequences, and the systems used to organize and distribute sales communications.Strong project and program management skills, with experience independently managing complex, cross-functional initiatives. Experience building dashboards, tracking operational metrics, and using data to identify inefficiencies and improve processes.Strong analytical and problem-solving skills, with an ability to translate operational challenges into scalable, technology-enabled solutions.Experience partnering with Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other subject-matter experts to maintain accurate business information. Excellent organizational skills and attention to detail, with the ability to manage multiple workstreams and competing priorities. Strong written and verbal communication skills, with the ability to drive accountability and follow-through across cross-functional teams. A systems mindset and a proactive approach to identifying opportunities for automation and process improvement.Familiarity with AI-powered search, knowledge retrieval, and content management technologies.Experience supporting global teams or managing content across multiple markets, products, or business segments. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $101,500—$152,300 USD Zone B: $94,400—$141,600 USD Zone C: $86,300—$129,500 USD Zone D: $76,200—$114,200 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy

Lead content development for patient intake questionnaires and healthcare workflows, partnering with product, clinical, and engineering teams to improve usability and content standards. | Requires 5+ years in content design or UX writing, a strong digital-product portfolio, and the ability to simplify complex information for healthcare applications. | About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a Senior Content Designer, Intakes & Clinical Workflows to lead the development of clear, accurate, and user-friendly content across Bask Health's patient intake and healthcare-related product experiences. Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch and operate direct-to-consumer telehealth businesses. Our platform brings together patient onboarding, digital questionnaires, clinical workflows, pharmacy coordination, and commerce tools. These experiences often involve complex information, detailed questions, required acknowledgments, and important instructions. We're looking for someone who can make that information easier to understand without sacrificing accuracy, completeness, or appropriate safeguards. As a Senior Content Designer, you'll shape the language and information structure that guide patients and authorized users through important workflows. You'll work on everything from questionnaire instructions and field labels to error messages, confirmation screens, status updates, and operational guidance. This is a hands-on senior individual contributor role that combines UX writing, content strategy, information architecture, and product collaboration. You'll be involved throughout the product development process, from understanding user needs and defining content requirements to writing, testing, and refining content in production. A major focus of this position will be digital patient intake experiences. You'll help ensure that questions are understandable, instructions are appropriately sequenced, terminology is consistent, and users know what information they need to provide. You'll also work on content supporting clinical and pharmacy-related workflows, collaborating with appropriate subject matter experts to ensure that language accurately reflects approved processes and does not create confusion about medical decisions, eligibility, or treatment. You'll collaborate closely with product designers, product managers, engineers, researchers, and operational stakeholders. Rather than simply reviewing copy at the end of a project, you'll contribute to product decisions and help shape how information is organized and presented. You'll help establish reusable content patterns, terminology standards, and writing guidelines that create consistency across Bask Health's platform. This includes designing content that works across different merchant experiences while maintaining clarity and accuracy. Because Bask operates in healthcare-related environments, content quality directly affects how users understand and navigate sensitive workflows. You'll need to balance plain language, accessibility, precision, privacy, and appropriate clinical review. You'll also use research findings, usability testing, product feedback, and workflow observations to identify confusing language and improve content effectiveness. We're looking for a content designer who enjoys solving complex communication problems, can work independently on challenging product experiences, and understands that great UX writing is about helping people successfully use software—not simply making text sound better. What You'll Do Lead content design for patient intake questionnaires and healthcare-related workflows across Bask Health. Develop clear, concise, and accessible language for complex digital product experiences. Write and improve questionnaire instructions, question labels, helper text, and response options. Design content for multi-step intake flows, including introductions, progress messaging, and completion states. Simplify complex terminology while preserving the meaning of approved clinical and operational information. Collaborate with product designers to improve the clarity and usability of patient-facing interfaces. Create content for form validation, error messages, and recovery experiences. Develop clear confirmation messages and next-step instructions. Improve how patients understand required information, acknowledgments, and consent-related interfaces. Design content for patient status updates and administrative workflow communications. Create consistent terminology across intake, clinical, pharmacy, and patient-facing experiences. Partner with clinical and pharmacy stakeholders to validate specialized terminology and workflow language. Ensure that content accurately reflects approved product functionality and operational processes. Develop reusable content patterns for questionnaires and other configurable workflows. Contribute to content standards within Bask Health's broader design system. Establish writing guidelines for tone, terminology, clarity, and accessibility. Work with product managers to define content requirements early in product development. Collaborate with engineers to ensure content is implemented correctly. Participate in product discovery and help identify content-related usability problems. Review user journeys to identify confusing instructions or unnecessary cognitive effort. Support usability testing focused on comprehension, terminology, and task completion. Use research findings and product feedback to improve existing content. Help structure complex information so users can find and understand what they need. Review content across responsive interfaces and different screen sizes. Support content consistency across configurable merchant experiences. Identify opportunities to reduce unnecessary text without removing important information. Document content decisions, terminology standards, and reusable writing patterns. Independently own complex content design initiatives from discovery through implementation and iteration. 5+ years of professional experience in content design, UX writing, product content strategy, or a closely related field. Strong portfolio demonstrating content design work for digital products. Experience independently owning content design projects from discovery through implementation. Strong understanding of user-centered content design principles. Experience writing for complex digital products, applications, or multi-step workflows. Excellent writing, editing, and information organization skills. Ability to simplify complicated information without losing essential meaning. Experience creating interface content, including labels, instructions, helper text, errors, and confirmation messages. Strong understanding of information architecture and content hierarchy. Experience designing content for forms, onboarding flows, or transactional experiences. Familiarity with plain-language writing principles. Understanding of accessibility and inclusive content practices. Ability to create consistent terminology across complex products. Experience developing or contributing to content guidelines and design systems. Familiarity with Figma or comparable collaborative product design tools. Experience collaborating closely with product designers and product managers. Ability to work effectively with software engineers during implementation. Familiarity with usability testing and user research methods. Experience incorporating user feedback into content improvements. Ability to evaluate content decisions based on clarity, comprehension, and task completion. Strong attention to detail and accuracy. Ability to communicate content recommendations and explain design decisions. Experience working with subject matter experts to validate specialized information. Strong organizational skills and ability to manage multiple content priorities. Ability to independently deliver high-quality content design work in a collaborative product environment. Nice to Have Experience designing content for healthcare, telehealth, or patient-facing software. Familiarity with patient intake questionnaires and digital health workflows. Experience writing content for clinical or pharmacy-related applications. Understanding of healthcare terminology and patient communication needs. Familiarity with HIPAA and healthcare-related privacy considerations. Experience working with clinicians, pharmacists, or healthcare operations teams. Understanding of health literacy and plain-language healthcare communication. Experience designing content for sensitive or high-stakes user interactions. Familiarity with consent-related interfaces and required acknowledgments. Experience developing content for complex forms and conditional questionnaires. Understanding of configurable or white-label SaaS platforms. Experience creating scalable content patterns across multiple product experiences. Familiarity with localization and internationalization considerations. Experience developing terminology libraries or content style guides. Understanding of WCAG accessibility guidelines. Experience collaborating with UX researchers on comprehension testing. Familiarity with content management systems or structured content models. Experience writing for AI-assisted product experiences. Understanding of responsible AI communication and appropriate human oversight. Experience working in fast-moving, cross-functional product teams.

Drive product adoption and client outcomes, manage customer relationships, represent customer needs internally, and identify growth opportunities. | Requires 5+ years in software customer success or account management, an active Secret clearance, a relevant bachelor's degree, and strong analytical and communication skills. | At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future. Overview of Opportunity Two Six Technologies is actively seeking a Customer Success Manager (CSM) to join our team. Sitting at the intersection of sales, support, and product, the CSM carries a primary mandate: ensure customers achieve their desired business outcomes, drive feature adoption, and transform satisfied users into long-term product advocates. If you have a strong background in customer relationship management, post-sale retention, and cross-functional advocacy, our growing team wants to talk to you! This position will be Remote with occasional travel to customer sites across the U.S. This position requires less than 20% CONUS and OCONUS travel. At Two Six Technologies, we strive to solve problems collaboratively, innovate and respond to feedback, and include, thank, celebrate, and be kind to our team members. As a valued team member, you will be surrounded by and expected to embody these values, working on your own and with your colleagues to find creative solutions and tackle challenging problems with cutting-edge technology. The work requires an active Secret clearance with the eligibility and willingness to obtain and maintain a TS/SCI. What You Will Do: Customer Success: Accelerate decision velocity to identify opportunities, isolate narrative vulnerabilities, optimize target acquisition, and orchestrate immediate campaign deployment in support of Company objectives. Onboarding & Adoption: Guide new customers through implementation and initial setup; create customer success plans and drive active feature usage. Relationship Management: Build strong relationships across multiple stakeholder levels in customer organizations; conduct regular check-ins and Executive/Quarterly Business Reviews (EBRs/QBRs). Retention & Risk Management: Monitor customer health metrics (usage data, support tickets, engagement signals), identify churn risks early, and manage contract renewals. Growth & Expansion: Identify upsell/cross-sell opportunities, track expansion revenue, and partner with sales to close expansion opportunities. Voice of the Customer: Relay product feedback and feature requests to Product/Engineering teams while turning satisfied customers into case studies, references, and referrals. Understand the Information Environment: Isolate narrative vulnerabilities and plan information operations. Leverage Two Six products driven by agentic AI and an enriched data architecture to provide insight to customers on opportunities in the non-kinetic space. Briefings & Strategy: Draft high-level strategic documents and present operational plans to senior military leadership, government agencies, and coalition partners. Customer Relationships: Represent and promote Two Six Technologies in customer engagements and explore expansion opportunities. This includes building relationships with adjacent customers to: Understand their requirements; Understand how our product and service offerings can meet those requirements; Grow the Two Six presence in the customer arena. What you will need: Experience: 5+ years of experience in Customer Success, Account Management, or Technical Account Management within a software/technology environment. Relationship & Communication Skills: Proven track record of managing post-sale client relationships, conducting Business Reviews (QBRs/EBRs), and building trust across executive and technical stakeholders. Data-Driven Retention: Demonstrated experience tracking customer health metrics, running retention playbooks, and managing renewals. Cross-Functional Collaboration: Demonstrated ability to act as the "Voice of the Customer," collaborating directly with Product, Engineering, and Sales teams. Education: Bachelor’s degree in Business, Communications, Computer Science, or a related field (or equivalent practical experience). Travel: Ability and willingness to travel up to 10% CONUS and OCONUS Professional Skills: Knowledge of technologies and data used in the information advantage domain, including any of the following: PAI, data collection and analytics, natural language processing, AI, including machine learning, ad tech, mobile technology, and/or telecommunications. Excellence in communicating, including written and verbal. Ability to collaborate across teams, especially within a distributed team. Ability and willingness to learn new things, particularly new technology. Ability to operate independently. A self-starter. Excellent analytic skills. Ability to combine quantitative and qualitative analysis to generate insight. Clearance: Active Secret clearance with the eligibility and willingness to obtain and maintain a TS/SCI What we’d love you to have: Experience in the information advantage domain, including best tradecraft practices. Experience providing mission support through product licenses, not just services. Experience working with government, defense, or federal technology programs. Direct ownership of renewal quotas or expansion/upsell revenue KPIs. Familiarity with Customer Success software platforms (e.g., Gainsight, ChurnZero) and CRM tools (e.g., Salesforce). Clearance Requirements: Active Secret clearance with the eligibility and willingness to obtain and maintain a TS/SCI #LI-MS1 Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development. The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements. Salary Range $135,000—$170,000 USD Looking for other great opportunities? Check out Two Six Technologies Opportunities for all our Company’s current openings! Ready to make the first move towards growing your career? If so, check out the Two Six Technologies Candidate Journey! This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our Two Six Technologies News page! We share information about the tech world around us and how we are making an impact! Still have questions, no worries! You can reach us at Contact Two Six Technologies. We are happy to connect and cover the information needed to assist you in reaching your next career milestone. Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. For more information review the Two Six Technologies Equal Employment Opportunity and Affirmative Action Policy and the EEO Poster. If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to accommodations@twosixtech.com. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Additionally, please be advised that this business uses E-Verify in its hiring practices. By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.

Lead the design and engineering of identity, endpoint, and cloud infrastructure platforms, define infrastructure as code, manage identity lifecycles, and mentor IT engineers across global teams. | Requires 8+ years of enterprise IT infrastructure experience, hands-on Entra ID and Intune expertise, cloud and automation scripting proficiency, and a bachelor's degree in computer science or a related field. | Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity Akido's Global IT team is seeking a Senior Platform Engineer to lead the design and engineering of our identity, endpoint, and cloud infrastructure platforms. This is a design-and-build role with an automation-first mandate: you will architect the platforms the company runs on, develop the automation that operates them, and set the standards that keep them consistent as we grow organically and through acquisition. You'll define infrastructure and configuration as code, build controls that produce their own evidence, and design routine operational work out of the system rather than absorbing it. You'll also serve as a technical leader and mentor to IT engineers across the United States, India, and our affiliated medical groups. What you'll do Own the Microsoft Entra ID identity platform, including Conditional Access, authentication methods, MFA, and application and workload identity governance. Engineer privileged access for least privilege, with just-in-time elevation, scoped administrative roles, and emergency access. Automate the identity lifecycle end to end, and make single sign-on and automated provisioning a repeatable standard for application onboarding. Establish cloud governance across accounts and subscriptions, including landing zone design, network architecture, RBAC, secrets management, centralized logging, and cost visibility. Define cloud and platform configuration as code, with peer review and deployment pipelines. Lead tenant, domain, and directory consolidation as new entities join, and retire inherited legacy environments. Own Microsoft Intune configuration, compliance, and targeting strategy, and its integration with Conditional Access. Build and maintain unattended production automation against platform APIs, with appropriate logging, monitoring, and failure alerting; use operational data to find and automate repeatable or bottlenecked work and measure the results. Partner with Security and Compliance to engineer controls that produce their own audit evidence, and plan rollouts and remediation to fail safe under change control appropriate to a clinical environment. Author enforceable standards, runbooks, and architecture decision records, and provide technical guidance and mentorship to IT engineers across the US, India, and our affiliated medical groups. Who you are Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. Strong written communication; this role produces standards and documentation that others rely on. 8+ years in enterprise IT infrastructure, platform, or systems engineering. 5+ years hands-on with Microsoft Entra ID at enterprise scale, including Conditional Access, authentication methods, privileged roles, and enterprise applications. 4+ years engineering Microsoft Intune at scale, including configuration and compliance policy, targeting strategy, Autopilot, update rings, and application deployment. 5+ years with Azure or AWS. 5+ years automating against platform APIs, including Microsoft Graph, in PowerShell, Python, or a comparable language. 3+ years of production Infrastructure-as-Code experience with Terraform, OpenTofu, Bicep, or ARM. Key traits about you You look for the automated solution first, and you build it to last. You establish current state before changing it, and you can show how you know. You plan change carefully, design rollouts that fail safe, and are thorough about verification. You document clearly, to a standard a colleague can work from. You are pragmatic about inherited environments and effective at improving them incrementally. You collaborate well across organizational boundaries and build relationships before you need them. You invest in the people around you, and see standards and mentorship as leverage. You handle confidential material and protected health information with care. Benefits Stock-options package Health benefits include medical, dental and vision 401K Long-term disability Unlimited PTO Life insurance Paid Leave Program Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods. Salary range $132,600—$179,400 USD Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

You would support financial institution clients, manage software deployments, troubleshoot and debug issues, and develop new features. | The role requires at least five years of software support and development experience, a technical degree or equivalent, and proficiency in C#, .NET, SQL, and API infrastructure. | Who is Navanta? Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around. Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.  Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment. We believe engaged employees lead to loyal customers, which in turn drives results for our business.  We are caring, intense, and approachable, and have a lot of fun along the way.  Summary Navanta empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Customer Success Solutions team, you will be tasked with providing existing client support, new client deployment and configuration, and general product development as directed. You will work directly with our Navanta financial institutions. You’ll answer questions via phone and email for support issues. This position works under the leadership of the Senior Director of CRM Product Delivery and in collaboration with other teammates across the company. Knowledge and Skills A qualified individual will possess the following: * Enjoy working in a team-oriented, collaborative environment * Strong analytical, creative problem-solving and troubleshooting abilities * Motivated, curious and independent learner with a strong sense of ownership and accountability * Ability to work effectively with deadline requirements * Professional verbal and written communication skills * Effective time-management, prioritization and scheduling skills * Take ownership of customers issues and follow problems through to resolution * Motivated to learn and understand CRM architecture * Writes high-quality code, documentation and unit tests to implement software designs as directed by manager or team lead * Advanced skills with C#, SQL, .NET framework, XML, SSMS, JavaScript, MVC, JSON, and Visual Studio * Advanced skills with ETL * Advanced skills with IIS, SQL Server, and Windows Server * Proficient with API infrastructure, development, and support * Proficient with managing mobile apps on Apple and Google Play stores and supporting client implementations (currently development is done through Flutter SDK) * Strong communication skills with spoken English language * Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities. * Works on software development initiatives at a new enhancement or feature level * Troubleshoot and resolve customer support issues with the Web/Desktop/Web Services using browser developer tools and SQL Profiler * Debug source code * Perform testing of all support, deployment, and upgrade changes * Collaborate with team members to resolve more complex problems and escalate as needed * Configure new client onboarding and deployment for web and desktop applications, web services, windows services, ETL processes, Outlook Add ins, APIs, and mobile applications. * Build and deploy upgrades * Test and deploy new software and procedures, installations, conversions and upgrade activities * Follow procedures and policies * Look for and provide efficiencies for process improvement * Assists with technical and professional skill training for CRM Solutions Engineer role * Other duties as assigned Education and/or Experience * Technical degree in related field or equivalent experience is required * 5+ years software support and development experience desired with required technical skills * Previous experience with work organization tools like Jira or similar * Previous experience at a financial institution or fintech is a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Typical office environment * Travel – Ability to travel occasionally  * After-Hours Support – Occasional

You would design, deploy, and maintain enterprise security platforms, automate security workflows, investigate root causes, and protect infrastructure across servers and cloud workloads. | The role requires at least seven years in IT infrastructure or cybersecurity, a DHS Public Trust or EOD clearance, a related bachelor's degree, and strong Windows/Linux administration and scripting skills. | About SHR Consulting Group SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs. Position Summary We are seeking a Senior Security Platform Engineer is responsible for designing, implementing, and maintaining robust security systems to protect the organization's IT infrastructure. This role requires advanced knowledge of cybersecurity principles, practices, and technologies, as well as hands-on experience with a variety of security tools and platforms. The Security Engineer will work to safeguard the network and data from potential threats and vulnerabilities.This is requirest a DHS Public Trust/EOD. Work location is remote but candidates local to the DC Metro Area is highly preferred.  KEY RESPONSIBILITIES * Design, deploy, configure, upgrade, and maintain enterprise vulnerability, patch management, endpoint management, and privileged access platforms. * Engineer asset discovery and platform coverage across servers, endpoints, and cloud workloads; resolve unmanaged assets, failed agents, stale inventories, and credentialed-scan gaps. * Design and operate patch/remediation workflows covering risk prioritization, test rings, pilot deployments, change windows, deployment success, rollback, and verification. * Connect vulnerability findings to asset ownership, business criticality, exploit intelligence, ticket workflows, exceptions, and scan-based remediation verification. * Engineer privileged access controls including account discovery, credential vaulting and rotation, just-in-time/least-privilege access, session auditing, and service identities. * Diagnose platform outages and deployment failures involving agents, OS services, firewalls, proxies, DNS, TLS certificates, credentials, APIs, and infrastructure dependencies. * Automate deployment, remediation, compliance checks, health monitoring, and reporting through scripting, APIs, and configuration management. * Own operational break/fix, upgrades, incident response, root cause analysis, backup/recovery validation, runbooks, and handoff to support teams. REQUIRED QUALIFICATIONS * Seven (7) or more years of relevant IT infrastructure, cybersecurity, endpoint management, or security platform engineering experience. * Demonstrated design, deployment, integration, and production support of one or more enterprise patch/endpoint, vulnerability management, or privileged access solutions. * Strong Windows and Linux administration, patch technologies, agent lifecycle management, service troubleshooting, and deployment at scale. * Practical knowledge of authenticated vulnerability scanning, CVE/CVSS, CISA KEV, exposure-based prioritization, asset inventory, and remediation validation. * Experience with privileged identities, Active Directory/LDAP, service accounts, credential rotation, session controls, and least-privilege administration. * Ability to troubleshoot TCP/IP, DNS, TLS/PKI, proxy and firewall paths, REST APIs, and logging/integration failures. * PowerShell, Python, or Bash scripting; ability to write runbooks, implement automation, and troubleshoot critical production services. PREFERRED EXPERIENCE * Experience with Tanium, Qualys, BeyondTrust or comparable tools (Intune/MECM, BigFix, Tenable, Rapid7, CyberArk, Delinea). * ServiceNow integration, Splunk/SIEM, AWS/Azure cloud workloads, Git, infrastructure automation, and configuration management. Education & Certifications * Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Engineering, or related field, or equivalent relevant experience.  * CISSP, CISM, or CompTIA CySA+ certification (Preferred). Security Clearance * U.S. Citizenship. * Public Trust and/or DHS EOD. FEMA Public Trust is highly preferred. Work Environment * Remote.Candidates residing in the DC Metro Area preferred. Benefits * Competitive salary commensurate with experience and clearance level. * Comprehensive medical, dental, and vision coverage. * 401(k) with company contribution. * Paid time off and eleven federal holidays. * Certification reimbursement and training support.  * Life and disability insurance.   Salary Range 135,000 – 150,000 USD. The salary range represents a general guideline; SHR considers a number of factors when determining the base salary offers such as the scope and responsibilities of the position, and the candidate's experience, education, skills and current market conditions. SHR Consulting Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

Lead cross-functional work to define and communicate healthcare program value, including ROI models, performance guarantees, and sales tools. | Requires 10+ years in healthcare, strong ROI modeling, health economics, and value-based contracting expertise, executive communication skills, cross-functional leadership, and a postgraduate degree. | Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada is hiring a Director, Business Value & ROI Strategy to lead how we define, prove and communicate the financial value of Omada across the customer lifecycle. You will own Omada's ROI and business case strategy, from the first conversation with a prospective employer or health plan through implementation, client reporting and renewal. As we launch new programs and our customers make decisions in a fast-changing GLP-1 market, every buyer needs to hear one clear, credible and consistent economic value story. This role makes that happen. You will report to the Senior Director of Corporate Strategy, Planning & Business Development and lead a cross-functional team with partners from Client Analytics, Actuarial, Clinical Economics and Commercial Operations. This is a senior individual contributor role with no direct reports. You will lead through influence, a shared roadmap and clear decision rights. Your Impact: Build and lead the cross-functional business value team. Set the team's charter, roadmap, decision rights and operating cadence, and align senior stakeholders around one end-to-end financial value story. Own business case strategy. Design simple, flexible, evidence-backed ROI models and assumptions that sellers can use and buyers can trust, with transparent assumptions and the right level of customization for each customer. Equip Marketing and Sales. Partner with B2B Marketing and Sales to turn approved economics into messaging, sales tools, training and buyer conversations,including informing and sharpening positioning for new programs and GLP-1 care offerings. Lead ROI performance guarantee strategy. With Pricing Strategy, Clinical Economics, Finance/Actuarial and Legal, define eligibility, measurement and exposure limits for guarantees, and run monitoring, escalation and reconciliation for guarantees in market. Carry the value story through post-sale and renewal. Work with Client Analytics, Product Marketing Managers, and client-facing teams to recommend how financial impact is built into standard client reporting, annual business reviews and renewals. Close the loop. Use realized results and customer objections to sharpen business cases, positioning and field execution. About you: 10+ years of experience in healthcare, with a track record of demonstrating financial value to employers, health plans or other healthcare purchasers through ROI modeling, value realization, health economics, value-based contracting or commercial strategy. Strong financial modeling skills. You can build an ROI model from scratch, pressure-test its assumptions and explain clearly the difference between projected and measured savings. Fluency with clinical and claims-based evidence. You partner credibly with health economists and actuaries and translate their work into terms buyers understand. Experience turning complex economics into clear buyer-facing business cases and sales tools, working closely with sales, marketing and account management. Experience designing or operating performance guarantees, value-based contracts or other at-risk arrangements, including how results are measured and how financial exposure is managed. A record of leading cross-functional work without direct authority and building a new capability or operating model from the ground up. Executive communication skills. You can make complex economics simple for C-suite leaders, benefits decision-makers, consultants and frontline sellers. Hands-on AI fluency. You use AI tools in your day-to-day work and can point to tools or workflows you have built, tested and improved. Comfort with ambiguity and the ability to learn quickly in a changing market. Bonus Points for: Experience at a digital health company, especially in cardiometabolic care (diabetes, hypertension, weight management) or GLP-1 related programs. Familiarity with how employers, health plans, PBMs and benefits consultants evaluate and buy digital health solutions, including third-party validation reviews. Hands-on claims analysis or prototyping skills (SQL, Python or low-code tools). Experience building a new team or function. An advanced degree in business, health economics, public health, finance or a related field. Benefits: Competitive salary with generous annual cash bonus Equity grants Employee stock purchasing plan (ESPP) Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada! Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other. Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work. Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it. About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com. Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Below is a summary of salary ranges, by geographic zone, for this role*. These ranges represent a good faith estimate of the minimum and maximum base salary for the position in that zone at the time of posting. Please refer to this resource for detail on zone designations. Zone 1: $194,120 - $242,650 Zone 2: $185,680 - $232,100 Zone 3: $168,800 - $211,000 Please note that zones may be updated as market data changes but we will honor the range applicable to your zone (which is determined by your location) as of your application date. *The actual offer, including the compensation package, will be within the posted range for the relevant zone and will be determined based on multiple factors, such as the candidate's skills and experience, and other business considerations such as internal equity. Please click here for more information on our Candidate Privacy Notice.

Oversee HR compliance, employee relations, and policy administration; conduct investigations and performance processes; and partner with leadership to manage risk and ensure consistent HR programs. | Requires a bachelor's degree and 4–7 years of progressive HR experience focused on compliance and employee relations, plus analytical, communication, and organizational skills and working knowledge of employment law. | Role Overview The HR Manager collaboratively manages day-to-day HR compliance and employee relations processes through teamwork, shared discovery, and Talent Operations leadership review, supporting compliance, consistency, and employee-focused Talent Operations practices across the organization. This individual-contributor role has no direct reports and leads through functional ownership and cross-functional partnership. The HR Manager interprets and communicates policies, monitors employment law and regulatory requirements, manages workplace concerns, and develops recommendations to mitigate risk. The position independently manages analysis, documentation, recommendations, and follow-through on matters involving employee relations, performance management, attendance, employment records, onboarding, and organizational change. The VP, Talent Operations reviews recommendations and approves final outcomes; the HR Manager coordinates implementation of approved outcomes and remains accountable for accurate, timely, and consistent process execution. A Day in the Life Manage day-to-day administration of HR policies and programs and provide practical guidance to leaders and employees on policy interpretation, employee relations, attendance, conduct, performance, and workplace expectations Own employee relations intake and case management; conduct or coordinate timely, objective workplace investigations; document interviews and findings; and recommend follow-up actions for final review and approval by the VP, Talent Operations Coach leaders through performance improvement, corrective action, and employment decisions while balancing employee experience, business needs, and compliance risk; develop recommendations and coordinate implementation following VP approval of final outcomes Manage monitoring of federal, state, and local employment requirements; recommend updates to HR policies, procedures, notices, practices, and employee communications; and coordinate implementation following VP approval Maintain accurate, complete, and confidential employee records, case files, employment documentation, and required compliance reports Manage periodic audits of HR records and practices, identify gaps or trends, recommend corrective actions and process improvements, and track implementation of approved outcomes Coordinate compliance requirements across recruiting, employment authorization, onboarding, compensation and benefits, payroll coordination, leave and attendance, safety, training, and employee separations, partnering with the responsible functional owners Develop and deliver employee and manager communications and training related to HR policies, respectful workplace expectations, documentation standards, employment practices, and regulatory responsibilities, consistent with approved policies and outcomes Partner with Talent Operations leadership, business leaders, legal counsel, vendors, and other internal or external resources on compliance and employee relations matters; escalate complex or high-risk concerns promptly to VP Talent Operations Use HR systems and workforce data to manage case tracking, monitor compliance activities, identify recurring issues, and recommend actions Lead or contribute to cross-functional HR compliance projects and organizational change initiatives Connect with HR support staff and service providers through established partnerships to ensure timely, accurate, and consistent completion of HR processes Role Progression Within 1 month, you’ll: Learn Talent Operations policies, systems, workflows, documentation standards, and key partners; understand current compliance priorities, employee relations procedures, and VP final-review requirements; and begin handling routine inquiries. Within 3 months, you’ll: Independently manage day-to-day compliance and employee relations processes; conduct or coordinate investigations and support performance matters; identify recurring risks or process gaps; and submit practical recommendations to your manager. Within 6 months, you’ll: Own assigned compliance and employee relations programs and case-management processes; lead audits, investigations, training, or cross-functional initiatives; use workforce and case data to identify trends and recommend risk mitigation; and demonstrate timely, consistent execution and implementation of approved outcomes. About You Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant experience 4-7 years of progressive human resources experience, including meaningful responsibility for HR compliance and employee relations Working knowledge of employment law, HR regulatory requirements, policy administration, workplace investigations, performance management, leave and attendance practices, and employment documentation Demonstrated ability to handle confidential and sensitive matters with sound judgment, objectivity, and discretion Strong written and verbal communication, analytical, organizational, and problem-solving skills Ability to work independently, manage multiple priorities, collaborate across functions, and provide clear, practical guidance to leaders and employees Proficiency with human resource management systems and standard business applications Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $100,000 - $115,000 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice. To review our privacy policy, please click this link: https://encoura.org/privacy-policy/