Akido

Build and oversee facilities and workplace operations across multiple sites, ensuring compliance, safety, and efficiency. | 7+ years of facilities or workplace operations experience in regulated environments, strong financial and project management skills, healthcare or similar regulated environment experience preferred. | Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity Akido is entering a significant growth phase, expanding its footprint of clinics and corporate offices across multiple states. This will be our first dedicated facilities leader. This role is foundational. As Senior Manager, Facilities & Workplace Operations, you will build the facilities function from the ground up — establishing the processes, policies, systems, and operating model required to support rapid, compliant, and cost-effective expansion. This is a hands-on role for a builder who is comfortable doing the work, not just directing it. You will bring a strong financial lens to all facilities and real estate decisions, working closely with Finance on budgets, capital planning, lease economics, and cost controls. You will partner daily with Clinical Operations, IT, People, Real Estate, and our in-house Legal team to ensure our physical environment is safe, compliant, reliable, and ready to scale. What You’ll Do Build and own Akido’s facilities and workplace operations function, including policies, playbooks, systems, and vendor network. Establish end-to-end processes for site onboarding, lease transitions, build-outs, maintenance, life safety, and decommissioning. Lead day-to-day facilities operations across corporate offices and outpatient clinics in CA, NY, and RI. Personally drive clinic openings, renovations, relocations, and emergency response in partnership with Clinical Ops, IT, and Real Estate. Partner closely with Finance on operating budgets, capital planning, forecasts, lease economics, and cost optimization. Work with in-house Legal on leases, contracts, compliance, and risk management. Standardize maintenance, janitorial, security, medical waste, environmental services, and life-safety programs. Ensure compliance with OSHA, ADA, local building codes, healthcare safety standards, and infection control requirements. Build inspection readiness, emergency preparedness, and business continuity protocols. Own vendor performance, SLAs, and total cost of ownership; hold partners accountable. Develop KPIs and reporting for facilities performance, uptime, utilization, and cost per square foot. Deliver a high-service, high-accountability experience for clinicians and staff. Other duties as assigned. Who You Are 7+ years of facilities or workplace operations experience in multi-site, regulated environments; healthcare strongly preferred. Proven builder who has stood up facilities processes, systems, and standards in a growth environment. Strong financial acumen with experience managing operating budgets, capital projects, and lease-related economics. Deep knowledge of building systems, life safety, OSHA, ADA, and healthcare regulatory requirements. Comfortable working hands-on while also setting strategy and structure. Able to operate credibly with peers across the organization - market GMs, People/HR, Finance, Legal, IT, landlords, and vendors. Experience with facilities management platforms, project management tools, and operational reporting. IFMA, BOMA, PMP, or similar certifications a plus. Willingness to travel to California, NY, RI and other sites as Akido grows Compensation & Benefits Base Salary Range: $150,000 – $180,000 Equity: Stock-options package Benefits: Medical, dental, and vision 401(k) Long-term disability Unlimited PTO Life insurance Paid Leave Program Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods. Salary range $150,000—$180,000 USD Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Lead and manage a credentialing team to ensure timely and compliant provider credentialing and privileging processes. | 3+ years in provider credentialing with supervisory experience, knowledge of NCQA and payer requirements, strong organizational and communication skills. | Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California's D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. The Opportunity Are you driven to build the systems that keep healthcare running seamlessly? As a Credentialing Supervisor, you'll lead our credentialing team to ensure providers are credentialed quickly and accurately — so patients always have uninterrupted access to care. This is a hands-on leadership role where you'll streamline workflows, introduce new technology, and tackle complex challenges alongside clinical, operations, and payer relations teams. If you're energized by leading people, improving processes, and building a credentialing function that supports high-quality care, we'd love to meet you. What You'll Do • Lead, coach, and support a team of credentialing specialists to deliver accurate, timely, and compliant work. • Oversee credentialing, re-credentialing, and privileging processes to keep providers active and patient care uninterrupted. • Monitor application timelines to prevent delays and resolve escalated issues from staff, clinics, and providers. • Partner with operations, compliance, payer relations, and clinical leaders to align on provider onboarding and coverage needs. • Build, refine, and document SOPs and policies to streamline workflows and strengthen compliance. • Ensure compliance with the state, federal, and payer-specific credentialing requirements. • Act as the primary liaison for external partners, including payers, hospitals, and credentialing verification organizations. • Drive process improvement and automation initiatives, supporting system upgrades and special projects. Who You Are • Bachelor's degree in healthcare administration, business, or related field (preferred). • 3+ years of experience in provider credentialing, with at least 1 year in a supervisory or lead role (preferred). • Strong knowledge of NCQA standards, payer requirements, and credentialing best practices. • Excellent problem-solving and critical thinking skills, with the ability to resolve escalated issues. • Proven ability to manage and motivate a team in a fast-paced environment. • Exceptional organization skills, with sharp attention to detail and ability to manage multiple priorities. • Strong written and verbal communication and interpersonal skills to collaborate cross-functionally and with external stakeholders. • Experience with credentialing software and databases (preferred). Benefits • Stock-options package • Health benefits include medical, dental and vision • 401K • Long-term disability • Unlimited PTO • Life insurance • Paid Leave Program Location & Specialties hiring: • This role is in-person in Pomona Valley with the opportunity to work remotely on a case-by-case basis Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.