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Inizio Partners

Senior Project Manager - Marketing & Fan Engagement

Inizio Partners•Anywhere•Full-time
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Compensation$110K - 150K a year

Lead planning and delivery of cross-functional fan engagement marketing programs, including campaigns, CRM activation, budgets, schedules, and performance reviews. | Requires 8–12 years of project management experience, preferably in marketing or technology, plus campaign and brand management knowledge, project management tool proficiency, and familiarity with sports. | Senior Project Manager – Marketing & Fan EngagementSummary The Senior Project Manager will lead the planning, execution, and governance of strategic fan engagement marketing initiatives for a leading global sports organization. Working across integrated marketing, CRM, digital, creative, analytics, and technology teams, this individual will oversee the delivery of end-to-end fan lifecycle programs designed to acquire, engage, retain, and monetize fans across digital and in-person touchpoints. This role will be responsible for project managing complex, cross-functional marketing programs—from campaign planning and creative production to CRM activation, fan journey execution, and performance optimization. The Senior Project Manager will serve as the central point of coordination across client stakeholders, agency partners, and delivery teams, ensuring initiatives are delivered on time, within scope, and aligned with the organization's fan engagement strategy, brand standards, and business objectives. The ideal candidate brings a strong foundation in marketing program management, a deep understanding of omnichannel campaign execution and customer journey orchestration, and the ability to thrive in a fast-paced, matrixed environment where multiple campaigns and priorities run simultaneously. Responsibilities 1. Project Planning and Execution • Extensive ownership and technical management of project management tool experience. • Develop project plans, defining scope, goals, deliverables, resources, and timelines. • Develop and lead a project planning process and tools to be used cross-functionally and within our teams from discovery and intake through execution. • Collaborate with stakeholders to identify project requirements and ensure alignment with marketing objectives. • Create and maintain project schedules, tracking progress and proactively addressing potential risks and issues. • Coordinate cross-functional teams, facilitating effective communication and collaboration throughout the project lifecycle. • Guide decision-making processes with business partners to achieve project objectives. • Manage team capacity by understanding the current state of the project pipeline and making data-driven trade-offs. • Drive process improvements and efficiency to achieve operational goals. • Anticipate and advise on project risks and lead the development and implementation of mitigation strategies. • Promote understanding across partners around project status, spend, priorities, and resource allocation. • Iterate and scale systems and projects to meet the League's global needs. 2. Campaign Development and Execution • Collaborate with internal teams and external agencies to develop innovative marketing campaigns that engage fans, drive attendance, and enhance brand awareness. • Oversee the execution of marketing campaigns, ensuring adherence to timelines, brand guidelines, and legal requirements. • Monitor campaign performance and analyze key metrics to measure effectiveness and identify areas for improvement. • Manage omnichannel campaign execution and customer journey orchestration across digital and in-person touchpoints. • Oversee CRM activation, fan journey execution, and performance optimization initiatives. 3. Stakeholder Engagement • Maintain strong relationships with internal stakeholders, including marketing, communications, events, and sponsorship teams. • Effectively communicate project updates, plans, and issues to diverse stakeholders. • Collaborate with external partners, sponsors, and vendors to ensure seamless integration and delivery of marketing initiatives. • Provide regular project updates to stakeholders, highlighting progress, challenges, and key outcomes. • Support development of presentation and update materials to be shared cross-functionally and with leadership. 4. Budget and Resource Management • Manage project budgets, track expenditures, and ensure cost-effectiveness. • Allocate and optimize resources to maximize efficiency and meet project goals. • Liaise with procurement teams to source vendors and negotiate contracts for marketing services and materials. 5. Continuous Improvement • Conduct post-project evaluations to identify lessons learned and implement improvements for future projects. • Stay updated with industry trends, emerging technologies, and best practices in sports marketing to drive innovation and enhance project outcomes. Qualifications • Bachelor's degree in Marketing, Business Administration, or a related field. • Proven experience (8 - 12 years) in project management, preferably in a marketing or tech-related environment. • Proficiency in Adobe Workfront or similar project management tools/software. • Strong understanding of marketing principles, campaign development, and brand management. • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels. • Demonstrated ability to think strategically, solve problems, and make informed decisions in a fast-paced environment. • Understanding of project-specific technologies and tools depending on the industry. • Passion for sports and a deep understanding of the global sports industry. Relevant Certifications & Skills • Project Management Professional (PMP) • Certified Scrum Master (CSM) • Hands-on experience with practices such as Agile, Lean, Kanban, and Waterfall, as well as extensive experience with pragmatic blending of styles to facilitate collaboration and delivery. • Ability to understand architectural and technical aspects of projects.

Cross-functional project management
Project planning and governance
Stakeholder communication
Operational analytics
Process improvement
Verified Source
Posted 3 days ago
Right Hook Digital

Senior Creative Strategist (eCommerce)

Right Hook Digital•Anywhere•Full-time
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Compensation$75K - 85K a year

You would develop ad creative strategies, testing roadmaps, and briefs for eCommerce clients, then use performance data to improve creative concepts. | The role requires 4+ years in performance creative strategy, DTC or eCommerce experience, and expertise in Meta paid social creative. | Location: Remote (within US/CA time zone, ideally EST) Salary: USD $75,000-$85,000 per annum, depending on experience The Role We're looking for an experienced Senior Creative Strategist who knows how to turn customer insights, performance data and direct-response principles into creative that drives growth for eCommerce brands. You'll own the ad creative across a portfolio of eCommerce brands in the USA and Canada, developing concepts, angles, messaging, creative briefs and testing strategies that drive measurable commercial results. You'll be part of a high-performing cross-functional Squad, working alongside a Growth Strategist, Media Buyer, Visual Designer, Campaign Coordinator and Copywriter. Together, you'll work towards a shared goal: driving growth for our eCommerce clients. This role is not for someone still learning the fundamentals of performance creative. Your day to day Own the ad creative across a portfolio of eCommerce brands, developing creative strategy and testing roadmaps aligned with client growth objectives. Analyse creative performance to identify winning concepts, diagnose underperformance and turn insights into actionable testing and iteration opportunities. Develop performance-driven creative concepts, including angles, hooks, messaging frameworks, scripts and detailed creative briefs across UGC, video, static and carousel formats. Apply customer psychology and direct-response principles to develop creative that addresses customer motivations, objections, awareness levels and purchase barriers. Collaborate with Growth Strategists and Media Buyers to align creative strategy with commercial objectives, campaign performance and testing priorities. Maintain a high standard of creative quality, reviewing assets and providing clear, actionable feedback that improves both strategic alignment and execution. Guide and coach Visual Designers, helping develop their creative judgment, execution and understanding of performance-driven creative. Work directly with clients, contributing to strategy calls, content planning, shoot guidance and recommendations that help brands produce stronger creative assets. Contribute to our creative frameworks and processes, identifying opportunities to improve how we ideate, brief, test and learn from creative. What you bring 4+ years of experience in performance creative strategy, including substantial hands-on experience with DTC/eCommerce brands. Strong experience developing and testing Meta (Facebook & Instagram) paid social creative, with a proven understanding of what drives performance on the platform. A proven track record of developing direct-response creative that contributes to measurable performance improvements, with the ability to interpret results and turn insights into smarter creative testing and iteration strategies. Deep understanding of direct-response marketing, including customer psychology and conversion-focused messaging. Confidence working directly with clients and cross-functional teams, communicating strategic recommendations and constructively challenging thinking when needed. Bonus if you have experience: Working in a performance marketing or growth agency. Developing performance creative for other paid social platforms, including TikTok, YouTube and Pinterest. Coaching or mentoring designers, video editors or other creative team members. Contributing to creative frameworks, playbooks or process improvements. Why Right Hook? 💸 Competitive salary: USD $75,000-$85,000 annually, depending on experience. 🌍 Remote-first: Work with a global team spanning the USA, Canada, Australia, New Zealand, Bali, and the Philippines. 🚀 Real ownership: Take the lead on creative strategy for ambitious eCommerce brands and have a direct impact on their growth. 🥊 A high-performance creative environment: Work alongside experienced Growth Strategists, Media Buyers and Visual Designers who care about producing creative that drives results, not just shipping content. 💡 Mentorship & growth: Work directly with our Head of Creative Strategy and Creative Production Specialist, with opportunities for mentorship, professional development and contributing to the evolution of our Creative function.

Creative strategy
Performance marketing
Meta advertising
eCommerce
Direct-response marketing
Data analysis
Copywriting
Conversion optimization
Direct Apply
Posted 3 days ago
Dotmatics

Director, Product | Lab Archives

Dotmatics•Anywhere•Full-time
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Compensation$189K - 222K a year

Own product strategy, roadmap, and commercial outcomes for LabArchives SaaS products while leading cross-functional delivery and growth efforts. | Requires 15+ years in software product management, including 8+ years of leadership with commercial accountability, plus B2B SaaS and research data management expertise. | Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian. We have a vision for a new Lab of the Future that will change the future of scientific research. We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making. Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now. Shaping the Future of Science At Dotmatics Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live. You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future. We are Science Driven. We are Customer Centric. We are Better Together. What We Need We are looking for an experienced and commercially driven Director of Product to lead the product organization for LabArchives, which comprises three SaaS products primarily serving academic and federal customers: Electronic Lab Notebook (ELN), Inventory, and Scheduler.. You will own the product strategy, roadmap, and results for a platform that thousands of researchers and research organizations rely on every day. You are an operational leader who is AI fluent and adopts AI in the product strategy. You build a product team that delivers, a commercial owner who understands pricing, renewals, and growth, and a product thinker who earns the respect of engineering. You will work in an modified agile software development environment alongside engineering, sales, marketing, customer success, and the wider Dotmatics organization. We want someone who treats product as a business, not just a backlog. You know how to turn customer needs, market signals, and company goals into a focused roadmap, then run the team and the process that delivers measurable customer outcomes. In this role you will get to Own the vision, strategy, and multi-year roadmap for LabArchives, balancing the distinct needs of academic and federal customers working with the key internal stakeholders: Enterprise and Customer Success, Sales, Engineering, and Business Leadership. Lead, coach, and grow the Product team setting clear expectations, building career paths, and raising the quality bar Own commercial outcomes for the product also including pricing and packaging Work with Sales, Marketing, and Customer Success on go-to-market planning, launches, positioning, competitive analysis, and sales enablement Build and run the operating rhythm for product: planning cycles, roadmap reviews, prioritization frameworks, and status and metrics reporting to executive leadership Define the KPIs for the product, such as adoption, retention, net revenue retention, customer satisfaction, and release quality, and use product analytics and customer data to make decisions Partner closely with engineering leadership on architecture, technical debt, scalability, performance, reliability, security, upgradability, and maintainability, and make informed tradeoffs between them Translate strategy into iterative epics and stories that maintain fidelity to the goal, continuously adapting to customer feedback to deliver value early and often, using data to refine scope and priorities as needed. Guide product requirements for core ELN, Inventory, and Scheduler capabilities such as notebook authoring, data capture, collaboration, sharing and permissions, audit trails, search, and integrations Shape requirements specific to federal customers, including security and compliance expectations, procurement realities, data management and sharing requirements, and long-term records retention Evaluate where AI can create real value in the LabArchives suite of products, and bring it to market responsibly, based on market demands, while working with our internal AI strategy teams Manage integration partner relationships Speak with customers, partners, and funding or policy stakeholders, and represent the product at conferences, user groups, and executive briefings Be unrelenting and unremitting in maintaining a quality product. We are looking for people who have 15+ years of experience in software (SaaS) product management, including 8+ years leading product managers and owning a product or portfolio with commercial accountability. Ideally you will have a degree or higher education in Life Sciences, Chemistry, Biology, Computer Science, Engineering, or a related technical field, and experience with ELNs, LIMS, research data management, or other scientific software. The Key Skills we are looking for: Product leadership of B2B enterprise SaaS products, with a track record of owning roadmap, delivery, and business results Leading, hiring, and developing product managers, and building a repeatable product operating model Commercial acumen: pricing and packaging, renewals and retention, ARR and net revenue retention, and go-to-market partnership with Sales and Marketing Credible, hands-on understanding of engineering: architecture, cloud infrastructure, security, scalability, release management, and technical debt tradeoffs Building and executing on product roadmaps and prioritization frameworks Working in flexible, Agile-like environments as part of a cross-functional team delivering on time and to specification Data-driven decision making using product analytics and customer feedback Senior stakeholder, executive, and client communication skills Fluency in collaborative documentation and backlog management tools Experience with integrating AI tools into daily workflows and into the product You may also have experience in: Selling or supporting products in the education market, including higher education procurement, academic buying cycles, LMS integration (e.g. LTI), and accessibility requirements (WCAG, VPAT) U.S. federal customers, including security and compliance frameworks (e.g. FedRAMP, NIST 800-53, FISMA), contract vehicles, and public sector procurement Familiarity with research data management practices, data sharing and retention policies, and FAIR data principles Identity and access standards (SSO, SAML, OAuth), audit logging, and regulated data environments Managing products with multiple, separate customer bases, such as administrative and end-users. Hands-on work building AI-powered features in production, with an understanding of AI/ML security considerations for regulated and hardened environments Integrating with instruments, LIMS, data platforms, and other scientific systems through APIs Product led growth, self-service purchasing, or channel and reseller partnerships Working directly in or alongside an engineering team, or an engineering background Managing external vendors Total Rewards Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition. Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details. Other Total Rewards Offered Medical, Dental, Vision, Insurance Health Spending Accounts Wellness Benefits (Mental Health Apps and Fitness Perks) Company-paid Life and Disability Insurance 401k Retirement Plan (with 4% company match; immediate vesting) Flexible Time off Plan (for US exempt employees) This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. Base Pay Range $188,904—$222,240 USD Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you. By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

Product strategy
Roadmap development
Team leadership
Market research
Consumer insights
New product development
Direct Apply
Posted 3 days ago
Bask Health

Frontend Engineer, Patient Experience & Intakes

Bask Health•Anywhere•Full-time
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Compensation$130K - 180K a year

You will build accessible, responsive patient-facing telehealth workflows for intake, eligibility, and checkout in collaboration with cross-functional teams. | The role requires at least three years of frontend or full-stack engineering experience and strong React, Next.js, and TypeScript skills, plus experience building complex, tested interfaces. | About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a Frontend Engineer, Patient Experience & Intakes to help build and improve the patient-facing experiences that power Bask Health's telehealth platform. In this role, you'll develop intuitive, responsive, and reliable interfaces that guide patients through important interactions, including intake questionnaires, eligibility screening, product selection, checkout, and other steps in their care journey. You'll work closely with product managers, designers, backend engineers, and other members of the engineering team to turn complex workflows into straightforward digital experiences. You'll contribute to features used across multiple telehealth businesses, balancing flexibility for merchants with consistency, performance, and ease of use for patients. This position requires strong frontend engineering fundamentals, attention to detail, and an understanding of how user experience affects completion rates, accessibility, and overall platform reliability. You'll be involved throughout the development process, from understanding requirements and implementing interfaces to testing, deployment, and ongoing improvements. You'll also help maintain reusable frontend components and identify opportunities to simplify complex patient workflows. We're looking for someone who enjoys building polished products, solving practical problems, and taking ownership of features that directly affect how people interact with software. What You'll Do Build and maintain patient-facing applications using React, Next.js, and TypeScript. Develop intuitive interfaces for patient onboarding, intake questionnaires, and eligibility workflows. Implement dynamic, multi-step forms that adapt to patient responses and product requirements. Build responsive interfaces that work across desktop, tablet, and mobile devices. Develop reusable components for questionnaires, forms, navigation, and patient interactions. Integrate frontend applications with backend APIs and platform services. Implement product selection, checkout, and confirmation experiences. Handle form validation, conditional logic, and error states across complex workflows. Collaborate with designers to translate product requirements and designs into production-ready interfaces. Work with backend engineers to define API requirements and data contracts. Improve frontend performance, page loading, and responsiveness. Identify and resolve usability issues that affect patient completion and navigation. Support accessibility improvements across patient-facing applications. Build consistent loading states, error messages, and recovery experiences. Help improve frontend architecture and maintainability. Write clean, readable, and well-tested application code. Develop and maintain automated tests for critical patient workflows. Troubleshoot frontend bugs and investigate issues reported by internal teams or users. Participate in code reviews and contribute to engineering best practices. Work with product teams to improve questionnaire flexibility and customization. Implement secure handling of sensitive patient information within frontend applications. Help maintain consistent design patterns across patient-facing features. Collaborate on experiments and improvements to patient engagement and workflow completion. Monitor frontend behavior and help identify production issues. Contribute to technical documentation and component development standards. Use AI-assisted development tools to improve productivity while maintaining code quality. Take ownership of assigned features from development through deployment and maintenance. 3+ years of professional experience in frontend or full-stack software engineering. Strong experience developing web applications with React. Professional experience with JavaScript and TypeScript. Experience with Next.js or comparable modern frontend frameworks. Strong understanding of HTML, CSS, and responsive web development. Experience building complex, interactive user interfaces. Experience developing forms, validation logic, and multi-step user workflows. Familiarity with frontend state management and component architecture. Experience integrating frontend applications with REST APIs or comparable backend services. Understanding of asynchronous JavaScript and client-server communication. Experience building reusable, maintainable UI components. Strong knowledge of responsive design and cross-browser compatibility. Familiarity with web accessibility principles and frontend usability best practices. Experience debugging frontend applications and resolving production issues. Understanding of frontend performance optimization. Experience working with Git and collaborative development workflows. Familiarity with frontend testing tools and automated testing practices. Ability to translate design specifications into functional interfaces. Experience collaborating with designers, product managers, and backend engineers. Understanding of authentication, authorization, and secure frontend development. Strong attention to detail and commitment to delivering polished user experiences. Ability to write clean, maintainable, and well-documented code. Strong communication and problem-solving skills. Ability to manage assigned features independently and work effectively with a remote team. Nice to Have Experience developing patient-facing healthcare or telehealth applications. Experience building intake questionnaires, eligibility screening, or patient onboarding workflows. Familiarity with dynamic form libraries such as React Hook Form. Experience with schema validation libraries such as Zod. Experience developing multi-step checkout or subscription purchase flows. Familiarity with Stripe or other payment integrations. Experience with Tailwind CSS or modern component styling systems. Familiarity with component libraries and design systems. Experience with tRPC or strongly typed API integrations. Familiarity with Prisma, Drizzle, or relational data models. Experience with automated end-to-end testing using Playwright or Cypress. Experience with frontend monitoring and error-tracking tools. Familiarity with web analytics, conversion optimization, or A/B testing. Experience developing configurable or white-label SaaS interfaces. Understanding of healthcare data privacy and security considerations. Experience improving accessibility for complex web forms. Familiarity with performance monitoring and Core Web Vitals. Experience collaborating on UX research or usability improvements. Experience working in a product-focused SaaS engineering environment. Experience using AI-assisted development tools such as Cursor or Claude Code.

React and TypeScript
Frontend architecture
Accessible responsive interfaces
REST APIs and state management
Automated testing and performance optimization
Direct Apply
Posted 3 days ago
Intuitive

Product Manager, US Product Portfolio Marketing

Intuitive•Anywhere•Full-time
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Compensation$136K - 217K a year

Drive adoption of the da Vinci surgical system portfolio through marketing strategy execution, product launches, customer engagement, and collaboration with clinical marketing, sales, and global teams. | Requires at least 8 years in a therapeutic or medical-device company, surgical or operating-room experience, a bachelor's degree, and strong presentation skills. | It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here. Job Description Primary function of position As a member of the US Portfolio Marketing team, you will be accountable for the performance of existing product lines and new product launches. You will collaborate broadly across the US Clinical Marketing, Global Product Marketing, US and Global Hospital Marketing, and Field Sales organizations to develop and execute marketing and sales strategies to drive adoption and utilization of the entire da Vinci system and technology portfolio including: da Vinci 5, da Vinci Xi, and da Vinci SP, advanced energy, stapling, across surgical specialties. This role will focus on Voice of Customer and VIP customer meetings to educate customers on the value of the da Vinci Portfolio.  Engage key customers to accelerate technology adoption and utilization of all core product lines across surgical specialties.  Collect and consolidate Voice of Customer feedback to inform US Clinical Marketing, Global Product Marketing, and Sales Leadership teams of challenges and opportunities with current and newly launched products.  Identify and develop Product Champions for existing and newly launched products across surgical specialties.  Collaborate with Key Opinion Leaders, Global Product Management, and US Clinical Marketing to develop value propositions and messaging for new product launches.  Create and track key metrics of product adoption with US Sales Operations to leverage data that informs marketing and sales strategies and opportunities.  Develop and implement impactful training content for the Field Sales team with Commercial Learning that will accelerate technology adoption and utilization.  Partner with Clinical Marketing and Field Sales on US conferences and tradeshows, Executive Education Events, Market Development Events, and Key Customer (VIP) events, to deliver impactful product demonstrations (test-drives), technology presentations, and ensure the key product messaging is included in Intuitive sponsored presentations and customer interactions.  Maintain a front-line presence for the customer experience, assisting Sales with critical troubleshooting and raising product performance issues.  Develop and maintain procedural knowledge and key surgeon relationships by attending cases, providing product demonstrations to hospital executives or surgeons, collaborating with US Clinical Marketing, Field Sales, and Key Account Managers. Qualifications Skill/Job Requirements  Excellent presentation skills and experience with presenting to surgeons and hospital executives.  Previous surgical marketing experience in advanced energy or stapling of more than 2 years preferred.  Previous surgical sales experience preferred, but not required.  Minimum 8 years’ experience in a therapeutic or medical device company required.  Surgical and/or Operating Room experience in sales or marketing required.  Experience collaborating with Sales, Marketing Teams, Operations, and Customer Service required.  Proven ability to effectively segment, target, position and message the product / procedure and develop exceptional sales support to drive product / procedure adoption.  Demonstrated ability to work creatively, prioritize and smoothly manage goals and initiatives amidst challenging priorities.  Proven analytical capability and intuition required.  Self-starter with ability to problem solve and establish solutions in a high-growth and fast-pace environment.  Superior verbal/written communication, teamwork, and interpersonal skills across multiple constituents.  Excellent knowledge of the Microsoft Office product suite.  Ability to travel 50%, domestic. Education and Training Requirements:  Minimum Bachelor’s degree required.  MBA or other advanced degree preferred. Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. Accommodation & Accessibility Notice: Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected]. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed. Shift: Day Max. Salary Region 2: 195400 USD Max. Salary Region 1: 217100 USD Ways of Working: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader. Employee Type: Employee Min. Salary Region 1: 150900 USD Global Job Level (HCM): Professional 4 (11) Min. Salary Region 2: 135800 USD

Voice of Customer
Strategic Planning
Data Analysis
Cross-functional Collaboration
Product Launch
Project Management
Direct Apply
Posted 3 days ago
United Air Lines, Inc

Program Manager - Digital Fraud (Remote)

United Air Lines, Inc•Anywhere•Full-time
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Compensation$110K - 130K a year

Lead enterprise digital fraud programs from strategy and roadmap planning through delivery, operational readiness, governance, and benefits realization. | Requires a bachelor's degree, 3+ years leading complex programs, program governance and financial management skills, and working knowledge of digital fraud, identity, authentication, and risk controls. | Description Job Overview and Responsibilities The Program Mgr, Digital Fraud leads complex, enterprise Digital Fraud programs within Cybersecurity & Digital Risk, translating fraud strategy into coordinated roadmaps, funded initiatives and measurable business outcomes. This role connects the Fraud team and business partners to deliver capabilities that reduce fraud loss, increase customer trust, protect customers and digital assets, and balance security with customer experience. The Program Manager will govern scope, dependencies, risk, vendors, financials, operational readiness and benefits realization across use cases. Uses approved artificial intelligence and automation tools to improve program analysis, planning, reporting and decision support with appropriate human validation and data safeguards. • Digital Fraud Strategy, Roadmap & Portfolio: Translate enterprise fraud strategy, threat intelligence, operational priorities, analytical insights and engineering dependencies into an integrated roadmap; manage initiative intake, prioritization, sequencing and portfolio governance across customer and workforce use cases • Program Delivery & Operationalization: Lead complex digital fraud initiatives from business case, requirements and solution planning through engineering delivery, operational readiness, launch, adoption and benefits realization • Governance, Risk & Controls: Coordinate fraud and identity-risk assessments, control requirements, privacy, accessibility, audit/regulatory evidence, customer-experience considerations and accountable approvals across business, identity and cybersecurity organizations • Funding, Vendor & Contractor Management: Manage program funding, forecasts, business cases, vendor and platform governance, implementation partners, contracts, contractor delivery, risks and performance • Matrix Delivery Leadership: Coordinate Product Owners, Business Analysts, Fraud Strategy, Fraud Operations, Detection Engineering, Data Analytics and delivery partners through matrix leadership while preserving functional ownership and accountability • Performance, Analytics & Continuous Improvement: Establish KPIs and KRIs for fraud loss, prevented loss, detection and decision performance, customer friction, operational outcomes, delivery health, platform performance and business value; use validated insights to drive continuous improvement • Enterprise Partnership & Executive Communication: Partner with Fraud Strategy, Fraud Operations, Fraud Intelligence and Detection Engineering, Fraud Data Analytics, EIAM, CIAM, Security Architecture, Digital Technology, Commercial, Legal/Compliance, Accessibility and • Procurement; provide executive reporting, recommendations and decision support Qualifications What's needed to succeed (Minimum Qualifications): • Bachelor's degree required, with preference for Business, Program or Project Management, Cybersecurity, Information Systems, Computer Science, Analytics, Risk Management or a related field • 3+ years of experience leading complex programs in digital fraud, cybersecurity, identity, risk, analytics, technology or operations, including cross-functional delivery, governance, financial management and executive stakeholder engagement • Demonstrated program-management expertise in roadmap planning, scope and dependency management, requirements governance, risk and issue management, financial forecasting, vendor oversight, operational readiness, change management, KPI design and executive reporting • Working knowledge of digital fraud, identity and authentication, fraud operations, detection engineering, analytics, customer journey risk and control governance • Ability to use approved AI and automation tools responsibly to improve planning, analysis, documentation and reporting while validating outputs and protecting sensitive data • Strong written and verbal communication, executive storytelling, facilitation, negotiation and decision-support skills; ability to translate between business, operational, analytical and technical teams and lead through influence in a matrixed environment • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Master's degree in business administration, Program Management, Cybersecurity, Information Systems, Analytics or a related discipline • Fraud, digital identity, financial crime, technology delivery or quantitative disciplines • Certifications: PMP, PgMP, SAFe, Scrum, CFE, CAMS, CISSP, CISM or comparable program, fraud, risk or security credentials • Experience delivering fraud, identity verification, account security, detection, decisioning, analytics or operational transformation initiatives in a global, regulated, high-volume customer environment such as airline, travel, retail/e-commerce or financial services • Experience with fraud decisioning, identity verification, CIAM/EIAM, device intelligence, case management, SIEM/SOAR, data visualization, cloud data platforms, APIs or real-time event integration; familiarity with AI/ML governance, model monitoring, explain ability and responsible generative AI use Post Expiration: 12/9/2026

Enterprise program management
Roadmap and portfolio governance
Operational analytics and KPI reporting
Risk and issue coordination
Cross-functional stakeholder leadership
Change management
AI-assisted analysis
Verified Source
Posted 3 days ago
Panthalassa

IT Business Operations Manager

Panthalassa•Anywhere•Full-time
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Compensation$130K - 150K a year

Own technology vendor relationships, contracts, SaaS licensing, IT budgets, hardware assets, and the operating processes and reporting that support them. | Requires strong organizational, communication, stakeholder, asset or project management, and budgeting skills; SaaS licensing, procurement, vendor security reviews, and SCIM familiarity are desired. | About the Job Our core technology is the node, a device that produces energy in the ocean's harshest conditions for years at a time without human maintenance or intervention. We're looking for an IT Business Operations Manager to run the business side of technology at Panthalassa. You'll own how we buy, track, and pay for the software and hardware our teams depend on. That means vendor relationships, contracts and renewals, license allocation, the IT budget, and forecasts that stay ahead of a growing company. This role is for someone who can read a contract, build a forecast model, and sit down with an engineer to figure out whether they actually need the enterprise tier. You'll partner closely with Finance, Legal, and our IT engineers. Our Business Systems Engineer administers the platforms, and you own the commercial relationship and the spend behind them. This is the first dedicated role for this function at Panthalassa. You'll build the processes, reporting, and operating rhythm from the ground up. Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Responsibilities Vendor and Contract Management • Own relationships with IT software and hardware vendors, including account reviews, escalations, and vendor performance • Lead renewal and new purchase negotiations with Finance and Legal, including pricing, terms, and multi-year commitments • Maintain a contract repository and renewal calendar so nothing renews without a decision • Run new vendor intake with Information Security, including risk review before purchase Software Licensing and SaaS Inventory • Own the SaaS application inventory, including business owner, license counts, cost, and renewal dates • Track license utilization, then reclaim, reassign, or right-size unused seats • Partner with our IAM and Business Systems Engineers so license assignment follows automated provisioning rather than manual requests • Prepare for and manage vendor true-ups and license audits Budget and Forecasting • Build and manage the annual IT operating and capital budget with Finance • Forecast spend against headcount growth, new facilities, and planned projects • Track actuals against budget monthly, explain variances, and flag risks early • Code and reconcile IT invoices and purchases with Finance • Report IT spend to IT leadership and department heads in terms they can act on Hardware Asset Lifecycle • Own hardware purchasing and vendor relationships for laptops, phones, peripherals, and office technology • Maintain an accurate asset inventory from purchase through assignment, repair, and disposal • Plan and budget refresh cycles with our Endpoint Engineer, who owns hardware technical standards • Coordinate certified disposal and keep records that support audit Process and Reporting • Build the operating rhythm for the function: renewal calendar, budget reviews, and vendor scorecards • Own the purchase request and approval workflow for technology, working with our Business Systems Engineer to automate it • Support the asset and vendor management controls in our compliance framework (NIST or equivalent), including evidence • Document processes in Confluence so the next person can pick them up Required Qualifications • Strong attention to detail: you catch the renewal date, the duplicate invoice, and the seat count that doesn't add up • Exceptional organizational skills, with the ability to keep many workstreams moving at once • A track record of project or asset management in a software tool, keeping status accurate and responsibilities clearly assigned • General familiarity with financials and budgeting • Exceptional external communication: you're comfortable as the primary point of contact for vendors, from routine check-ins to tough conversations • Skillful written communication, from vendor emails to internal documentation • A history of strong partnerships with stakeholders across an organization Desired Qualifications • Familiarity with SaaS business models, including pricing tiers, seat-based licensing, and renewal terms • Familiarity with information security concepts as they apply to vendors, such as security reviews and data handling • Familiarity with procurement processes, including purchase approvals, quotes, and purchase orders • Familiarity with SCIM provisioning and how it ties to license assignment The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed. Additional Requirements • Intermittently able to work longer hours around budget cycles and major renewals (flexible PTO and working hours offered) • If remote, quarterly visits to our HQ office in Portland, OR. Compensation and Benefits If hired for this full-time role, you will receive: • Cash compensation of $130,000 - $150,000. • Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation. • A benefits package that helps you take care of yourself and your family, including:• Flexible paid time off • Health insurance (the company pays 100% of gold-level PPO plan for full-time employees, their partners, and dependents) • Dental insurance (the company pays 100% for full-time employees, their partners, and dependents) • Vision insurance (the company pays 100% for full-time employees, their partners, and dependents) • Disability insurance (the company pays 100% for a policy to provide long-term financial support if you become disabled) • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA • Relocation assistance to facilitate your move to Portland (if needed). Location This is ideally an on-site position, based at our offices, lab, and shop inPortland, Oregon. We will consider exceptional remote candidates who can commit to being on-site in Portland, Oregon at least one week per quarter.

Vendor governance and SLA administration
Asset lifecycle management
Cross-functional team leadership
Enterprise systems implementation
Preventative maintenance and MEP review
Verified Source
Posted 3 days ago
Amerisource Bergen

Director, Voice of Customer Health System Insights

Amerisource Bergen•Anywhere•Full-time
View Job
Compensation$119K - 187K a year

Lead health-system voice-of-customer and customer-experience strategy, run win-loss research, and translate customer feedback into executive recommendations and measurable action. | Requires a bachelor's degree, 5+ years in customer insights or related work including program or team leadership, end-to-end B2B survey and win-loss experience, executive presentations, and strong research, vendor-management, and communication skills. | Job Details Position summary The Director, Voice of Customer (VoC) - Health Systems owns the strategy, programs and insights that tell us how health system customers experience doing business with us, and why they choose us or leave. This leader turns customer feedback into clear, executive-ready stories that shape segment strategy, commercial priorities and investment decisions. The role sits at the center of the health system segment's customer research. It partners closely with Marketing, Communications, Market Research and segment commercial leadership, and runs the win-loss program across all distribution, solutions and service offerings. Primary Duties and Responsibilities: • Segment focus: Health systems, including IDNs, academic medical centers, community hospitals and their affiliated sites of care (pharmacy, ambulatory, specialty) VoC and CX strategy • Define the multi-year VoC and customer experience strategy for the health system segment, aligned to our enterprise CX standards and segment growth goals. This is done in partnership with the business leads and enterprise CX team. • Build a listening architecture that covers relationship surveys (e.g., NPS), transactional surveys, customer interviews, advisory boards and unstructured feedback (service cases, sales notes, digital). • Map the health system customer journey across key personas (pharmacy directors, supply chain leaders, CFOs, C-suite) and identify the moments that drive loyalty and churn. • Set the segment's CX targets, and track progress against them. Win-loss program • Design, launch and run a win-loss program across all distribution, solutions and services offerings, covering new pursuits, renewals and competitive takeaways. • Partner with Sales and Contracting to define triggers, sampling and timing so every material win or loss is captured. • Lead or oversee win-loss interviews and surveys, using internal teams or third-party research partners where independence matters. • Identify patterns in why we win and lose (price, service, product breadth, relationship, contract terms) and translate them into specific recommendations for sales, pricing and offering teams. Survey and insights management • Partner with our Market Research team to own the end-to-end survey lifecycle: objectives, questionnaire design, sampling, fielding, analysis and reporting. • Coordinate research requests across the segment so customers are not over-surveyed and findings are reused. Executive storytelling and readouts • Turn complex research into clear, concise narratives that answer "so what" and "now what" for senior leaders. • Build and deliver executive-level readouts to segment leadership, the executive team and, as needed, health system customers. • Produce recurring VoC reporting (quarterly insight briefs, dashboards, annual state-of-the-customer review). • Drive closed-loop action: assign owners to insights, track follow-through and report back on what changed. Cross-functional partnership • Work closely with Marketing, Communications and Market Research to shape positioning, messaging, campaigns and thought leadership from customer evidence. • Partner with Sales, Account Management, Operations, Customer Service and Product/Solutions teams to embed customer insights in planning and execution. • Act as the segment's representative in enterprise VoC/CX forums and share best practices across business units. • Champion a customer-centric culture through training, storytelling and making the customer's voice visible in decisions. Experience and Educational Requirements: Required qualifications • Bachelor's degree in Marketing, Business, Psychology, Statistics, Communications or a related field. • 5+ years of experience in voice of customer, customer experience, market research or customer insights, including 5+ years leading programs or teams. • Proven experience designing and managing B2B customer surveys end to end (relationship, transactional and/or win-loss). • Track record of turning research into executive-level stories and presenting readouts to VP and C-suite audiences. • Hands-on experience running or overseeing a win-loss or competitive insights program. • Strong quantitative and qualitative skills: survey design, sampling, statistical analysis, interview synthesis and thematic coding. • Experience managing research vendors and agencies, including scopes, budgets and deliverables. • Proficiency with survey/experience platforms (e.g., Qualtrics, Medallia, Momentive) and BI tools (e.g., Power BI, Tableau). • Excellent written communication and data visualization skills; expert in PowerPoint. • Demonstrated ability to influence without authority across Marketing, Sales, Operations and executive stakeholders. Preferred qualifications • MBA or master's degree in Marketing Research, Business Analytics or a related field. • Experience in healthcare, pharmaceutical distribution, medical supply, GPOs or health IT, ideally selling to health systems and IDNs. • Understanding of health system buying dynamics: committee decisions, GPO contracts, RFPs, pharmacy and supply chain operations. • Experience connecting VoC data to financial outcomes (retention, revenue at risk, share of wallet). • Familiarity with text analytics or AI-assisted insight tools for open-ended feedback. • CX or research certifications (e.g., CCXP, Insights Association PRC). • Experience standing up a VoC or win-loss program from scratch in a matrixed organization. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Qualitative and quantitative research
Customer experience and journey mapping
Survey design and research programs
Strategic team leadership
Executive storytelling
Verified Source
Posted 3 days ago
BridgeBio Pharma

Manager/Sr. Manager, Scientific Communications and Publications

BridgeBio Pharma•Anywhere•Full-time
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Compensation$150K - 190K a year

Develop scientific communication and publication plans, provide medical writing and operational support, and oversee compliant publication-review activities. | Requires a postgraduate degree in a scientific discipline, at least two years of medical publications experience, strong medical writing, and the ability to interpret complex scientific data. | Mavericks Wanted When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible. Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work. What You’ll Do The Scientific Communications and Publications Manager/Sr Manager will provide medical writing and operational support to the Scientific Communications and Publications Strategy team within Medical Affairs. This position will work closely with the Executive Director of Scientific Communications and Publication Strategy to develop and implement scientific communication and publication plans for BridgeBio Skeletal Dysplasia in alignment with business objectives. Responsibilities Contribute to content development of a diverse range of deliverables within medical publications and scientific communications Contribute to publication and communication plans Support publication activities including collecting author agreements and financial disclosures, overseeing the publication review process, and managing abstract and conference submissions Create and maintain accurate and complete records of all publication activities in compliance with BridgeBio SOPs and industry standards Manage tactical scientific communication activities to ensure timelines and deliverables are maintained Ensures all outputs and activities meet the highest standards of scientific integrity and comply with industry standards Other associated tasks as required Where You’ll Work This is a remote role with travel as necessary for company meetings and events. Who You Are Master's degree (or higher) in a scientific discipline is required A minimum of 2 years of experience developing content for medical publications is required, preferably in the biotech/pharmaceutical industry Excellent medical writing skills in English is a requirement Exceptional communication and interpersonal skills are required to interact effectively with internal and external stakeholders Ability to understand, interpret, and effectively communicate complex scientific data Ability to work efficiently independently as well as in cross-functional teams in fast-paced environments Ability to manage multiple priorities and meet deadlines Proficiency in commonly used word processing, graphic, and bibliographic software Ability to travel approximately 10% is required Must be able to work during Pacific Time Zone working hours Must be legally authorized to work in the United States At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states. Salary $150,000—$190,000 USD As a global company, our comprehensive benefits may vary based on location. We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return. For BridgeBio Full-Time U.S Based Roles: Financial & Rewards Market-leading compensation 401(k) with employer match Employee Stock Purchase Program (ESPP) Pre-tax commuter benefits (transit and parking) Referral bonus for hired candidates Subsidized lunch and parking on in-office days Health & Well-Being 100% employer-paid medical, dental, and vision premiums for you and your dependents Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA) Fertility & family-forming benefits Expanded mental health support (therapy and coaching resources) Hybrid work model with flexibility Flexible, “take-what-you-need” paid time off and company-paid holidays Comprehensive paid medical and parental leave to care for yourself and your family Skill Development & Career Paths: People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities By applying, you acknowledge that BridgeBio will process your personal information as described in our Global Candidate Privacy Notice.

Scientific communications
Medical writing
Publication strategy
Data interpretation
Regulatory compliance
Direct Apply
Posted 3 days ago
Budderfly

Customer Success Manager

Budderfly•Anywhere•Full-time
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Compensation$80K - 95K a year

You would build executive customer relationships, manage onboarding and performance reviews, and grow existing accounts through proactive communication. | The role asks for extensive executive sales or account-management experience, C-level relationship skills, CRM proficiency, analytical ability, and a bachelor's degree or relevant energy-industry experience. | Saving the World! Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025. We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place! We have an opportunity for a motivated individual to fill the role of Customer Success Manager. In this position, the successful candidate will be responsible for acting as the liaison to our customer’s executive teams to build strong relationships and ensure that their requests are met with a focus on positive customer experience. Why this Role is Important: Budderfly is committed to ensuring that all our customers’ needs are understood and addressed while dramatically reducing their carbon footprint and significantly lowering their energy costs. The Customer Success Manager will take the handoff from the Account Executive who sold the business and continue to grow and enhance the customer relationship at the highest levels of the organization. Responsibilities: Responsible to drive Brand specific (or Brand Group oriented) success for all existing Owners, customers on program as well as successful support of onboarding new Brand owners ensuring elite service and support though customer journey. Expand and upsell existing customers by providing excellent communication, service and onboarding/installation experience with the goal of gaining expansion with additional locations signed onto Budderfly program. Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals. Communicate with executive level contacts at our largest customers to ensure that their needs are understood and addressed to best support the Brand’s customer base. Coach and coordinate the internal teams to best support your customer base. Collaborate with internal departments to ensure that customer requests are fulfilled, projects are going to plan, and we are regularly communicating with our customer. Resolve complaints & keep track of all processes/requirements that pertain to the client’s needs. Solve problems for customers by understanding and exceeding their expectations through proactive (and automated) communication approach methodologies. Perform regular customer specific check-ins to aid in increased satisfaction. Set up and run customer meetings that proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offering, supply options & related topics to meet expectations. Track all interactions with Brand’s customers using our CRM. Collect and analyze data concerning consumer behavior to understand changing needs. Independently prepare and conduct regular reviews with the customer going over program performance including bi-weekly check ins and quarterly business reviews. Travel as needed to meet with customers. Responsiveness to assigned customer tickets and inquiries, including emergency or CSAT requests, that could occur outside of standard business hours Adhere to training, playbook, procedures and contact hygiene inside tech stack tools provided. Offload day-to-day CSTAT issues off the Account Executives to create additional selling bandwidth. Other duties as assigned by Sales Leadership / Management team. Desired Skills and Experience: Operational experience preferred. CRM experience required. Bachelor’s Degree or related Energy industry experience. Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role. Ability to understand and assist in meeting customers’ company sustainability goals. Detail oriented, organized, thorough and productive. Ability to use multiple tools to fully understand internal and external customer issues and business needs. Ability to prioritize and support multiple customer projects simultaneously. Strong problem-solving skills. Able to work independently. Strong interpersonal, analytical, oral, written communication, and presentation skills. Location: Remote Compensation: $80,000 - $95,000 Compensation is based on factors including level of experience, skillset, qualifications, and location. Incentive Bonus based on expansion of existing customer locations and achievement of Sales Targets within assigned region/brand assignments. Compensation is based on factors including level of experience, skillset, qualifications, and location. What We Offer: Career advancement opportunities in a fast-growing, supportive company environment Competitive pay Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance Opportunity to work as part of a team that values its members and works together to achieve positive change. Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity. We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.

Customer success management
Account management
C-level relationship building
CRM
Data analysis
Project management
Strategic planning
Direct Apply
Posted 3 days ago
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