Intuitive

Support early adoption and training of the Ion® platform in healthcare settings, collaborating with hospital staff and stakeholders. | Bachelor’s degree, at least 1 year of sales, leadership, or clinical experience, and ability to travel extensively. | It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here. Job Description Primary Function of Position The U.S. ION® Endoluminal Territory Associate reports to the U.S. ION® Endoluminal Program Manager (EPM). The ION® Endoluminal Territory Associate plays a critical role in the early adoption of the Ion® platform in expanding access to minimally invasive care for lung biopsy. This individual will be primarily focused on supporting early sustainable users and programs and the development of KOL’s and programs that can highlight the early clinical, economic and strategic value of ION®. Essential Job Duties • Provide procedural support to new users to promote safety and effective progression through their learning curves • Support training activities to include in-services, training labs, attend first case series and development of teams and programs • Become a clinical expert in the pulmonary oncology space • Work alongside ESR’s to collaborate with senior hospital staff and key physicians in the development and execution of a plan to effectively integrate Ion® at new customer sites, ensuring ongoing commitment to and utilization of the system • Facilitate critical user and procedural data capture to create effective QTI and benchmarking metrics • Collaboration with daVinci local sales teams to ensure consistent alignment and communication with internal and external stakeholders • Responsibly manage administrative tasks, SFDC management, submission of expense reports, etc. Qualifications Required Skills and Experience • Bachelor’s degree required • A minimum of 1 year sales experience, leadership experience or clinical experience • Demonstrated ability to manage complexity and work in an environment of change • Effective communication and interpersonal skills • Ability to excel in a high-energy, fast-paced environment • Ability to travel up to 60% and located near a major airline hub • Knowledge of the Pulmonology/Bronchoscopy space environment is a plus Required Education And Training • Bachelor’s degree required Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR • 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed. On Target Earnings Region 1: $120,800 On Target Earnings Region 2: $114,000 Shift: Day

Lead and execute clinical and outcomes research studies for medical devices including protocol development, site management, monitoring, regulatory compliance, data analysis, and reporting. | Advanced degree in scientific/bioengineering field with 3-4 years clinical research experience or Bachelor's with 5 years, strong clinical trial management skills, regulatory knowledge, and ability to lead cross-functional teams. | At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of the Position This position requires a candidate with extensive experience supporting evidence generation strategy and execution of clinical studies. The Clinical Study Manager-3 (CSM III) role will develop and execute strategies for clinical and outcomes research studies to support regulatory approvals and key strategic evidence initiatives. As a member of the Clinical Affairs team, this role will be responsible for working with key stakeholders to design and develop clinical protocols and execute clinical studies (pre-market or post-market studies), with minimal supervision. The candidate will be required to work closely with clinical research associates (CRAs), clinical trial assistants (CTAs) and data management for the conduct and execution of the study, as well as with biostatisticians to review and interpret results of clinical studies, develop clinical study reports, or support the development of clinical publications. During trial execution, the CSM will drive the progress of the trial during site selection, site start-up and through enrollment and follow-up. The CSM will clearly provide guidance to the monitors about monitoring needs, and oversee compliance work on the study. The CSM will also take a leadership role in external communication with investigators and study teams. The ideal candidate will have experience previously managing premarket studies in the United States and utilizing resources to research and scope research topics and to provide recommendations on clinical trial strategy. The candidate is also expected to have experience reviewing, interpreting and summarizing clinical literature. Essential Job Duties Responsible for leading assigned clinical research activities Collaborate with internal stakeholders, investigators and KOLs to develop and review study design and concepts, prepare protocol and study outlines and subsequently driving identified initiatives Responsible for the planning and execution of the clinical studies including site selection, analysis of potential patient recruitment and projections, creation of study related documents (protocols, case report forms, Informed consents, Clinical trial agreements, study reports), organizing IRB/EC submissions with follow-thorough to ensure successful progress Responsible for independently conducting clinical studies on schedule and within budget while ensuring high quality and compliance Perform on-site and remote site qualification visits, site initiation visits, interim monitoring visits and site close out visits. Conduct clinical study monitoring to ensure regulatory and protocol compliance as well as overall data accuracy in accordance with the study clinical monitoring plan Complete source data verification of clinical study data entered in an Electronic Data Capture (EDC) system or on a case report form at sites or in data listings to ensure regulatory and protocol compliance and overall accuracy Liaise with sites and support in internal audit/inspection and ensure sponsor audit readiness Liaise with external vendors and sites to negotiate contracts and budgets in collaboration with the legal team and management Track study progress and provide regular status reports Work closely with Biostatisticians on data analysis, interpretation and synthesis, in order to develop clinical study reports and /or support development of scientific publications Track, process and manage site payments and support in study financial tracking by developing tracking tools as necessary Organize and lead study meetings and other study activities as assigned Mentor junior clinical study manager(s); provide guidance to CRAs and CTAs on monitoring and other study needs Follow corporate (e.g., SOP's) and regulatory requirements (e.g., GCP and US and OUS guidelines) and proactively manage studies, following such guidelines and requirements Conduct literature searches and familiarize with literature to stay informed and abreast of relevant scientific/clinical knowledge and/or to determine evidence gaps Critically appraise scientific literature and write clinical summaries to assist research and the development of clinical strategies and clinical investigational protocols Review and revise Clinical Operations Standard Operating Procedures (SOPs) to assist Clinical Affairs leadership with continuous process improvement initiatives For post-market research, collaborate with commercial groups (i.e., marketing) to understand market trends and utilize information to support of business goals through Clinical Affairs activities For post-market research, provide scientific expertise to the Health Economics and Outcomes Research department for development of outcomes research analysis (including identification of appropriate diagnosis or reimbursement codes, selection of clinical outcomes for procedures of interest) Work with clinical investigators to prepare manuscripts, abstracts, slide presentations, and poster presentations for scientific meetings and publications in collaboration with management Support regulatory submission and approval of pre-market clinical studies and 510k(s), responsible for addressing regulatory body questions on clinical study design and results (e.g., protocol, ICF, eCRF, clinical study reports). Qualifications Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job) • Previous experience implementing, supporting and managing medical device trials • Significant knowledge of clinical and/or outcomes research study design • Strong experience in protocol and ICF development, writing clinical section(s) for regulatory submission • Strong experience in conducting literature searches, reviews and appraisal of the scientific data • Excellent ability to interact with physicians and other professionals inside and outside the company • Knowledge of Good Clinical Practice ICH/GCP and other applicable regulations, fundamental understanding of clinical research and monitoring requirements • Experience negotiating clinical research contracts and budgets • Must be able to work effectively on cross-functional teams • Must be able to travel 25-40% or depending on business requirements • Must be able to manage multiple projects and/or balance competing priorities • Strong communication, presentation and interpersonal skills with high attention to detail and organization • Ability to learn quickly, adapt to shifting requirements, and self-educate on different surgical specialties as applicable to clinical projects ("Self-starter attitude") • Ability to lead project team consisting of CRAs and CTAs and support management with relevant study updates • Exhibits strong work ethic to help meet aggressive timelines or multiple projects when necessary with a problem-solving mindset Required Education and Training • Advanced degree in a scientific/bioengineering field (M.S., Ph.D. or M.D.) with a minimum of 3-4 years of experience in clinical research, or Bachelor's degree in a scientific/bioengineering field with a minimum of 5 years of experience in clinical research is preferred Preferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not required to perform the job, but are desirable to have) • Comfortable in a hospital environment, experience working with nurses and surgeons preferred • Understanding of statistics, statistical methods, and design of experiment is strongly preferred Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed. Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices USA - Due to the uncertainty caused by the recent U.S. executive proclamation, we are temporarily pausing offers to candidates who require H-1B visa sponsorship. We are committed to attracting and retaining outstanding talent around the world. Qualified candidates are still encouraged to apply. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed. Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Manage and lead a digital solutions sales team to drive pipeline growth, execute sales strategies, and increase customer adoption of digital products. | Bachelor's degree in business or marketing, 5+ years sales experience with 2+ years in sales leadership, project management experience, and ability to travel extensively. | At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of Position The Digital Solutions Manager (DSM) will manage the execution of current and future digital strategies with a solid focus on driving commercial outcomes through the management, development, and performance of the Digital Solutions sales team. This role is responsible for the strategic execution, operational oversight, and adoption of Intuitive’s digital solutions by partnering closely with customers, marketing, sales, and other key cross-functional teams. Success in this role will require the ability to build and execute detailed go-to-market plans, manage cross-functional alignment, and motivate teams to meet growth targets. The DSM will play a pivotal role in expanding the footprint of Intuitive’s digital solutions by identifying, targeting, and converting sales opportunities, while continuously improving team efficiency and customer engagement. Acting as the primary liaison between internal partners and external customers, the DSM will drive the integration of new and emerging digital offerings, ensuring effective execution across targeting, utilization, training, and guidance. This person will regularly steer and facilitate meetings, solve key business challenges, and develop scalable programs to foster revenue growth and adoption. Exceptional leadership, relationship-building, and strategic sales execution skills will be critical for long-term success in this role. Essential Job Duties Roles & Responsibilities: • Build, train, and manage a high-performing Digital Solutions business development team with a focus on driving pipeline growth, accelerating sales cycles, and maximizing customer acquisition and retention. • Design and execute sales strategies to increase the adoption and utilization of digital solutions through strategic targeting, tailored customer assistance, and consultative selling that highlights product functionality and business value. • Set and enforce daily sales goals and monthly KPIs for outbound calls, lead generation, client meetings, and qualified opportunities to ensure consistent pipeline progression and revenue growth. • Facilitate key sales operations and planning cycles, including territory planning, resource allocation, and portfolio management to align with customer needs and market trends. • Bridge corporate and field sales teams, ensuring alignment on priorities, prospects, and market strategy across the organization. • Engage cross-functionally with marketing, product, and operations to drive go-to-market initiatives, refine messaging, and identify new revenue opportunities. • Drive change management and adoption strategies for new digital solutions, including sales enablement, internal and external training, and stakeholder buy-in. • Gather and act on external and internal feedback to improve customer experience, accelerate adoption, and inform product enhancements—serving as the critical voice of the customer to Product Management. • Track and report on project milestones, documentation, and deliverables to partners, sponsors, and management • Manage essential administrative functions including sales activity reporting, and submission of expense reports, ensuring full visibility and compliance Qualifications Candidates Must Live or be relocatable to a major city n the West: Los Angeles, Denver, Phoenix, San Francisco, Salt Lake City, Cheyenne Required Skills and Experience (Specific skills, knowledge, and experience that a person must possess in order to successfully perform in job Skills, Experience, Education, & Training • Bachelor degree in business, marketing or related field required • Minimum 5 years of sales experience, with at least 2 years in sales leadership - preferably within the medical device, healthcare technology, or enterprise software sectors. • 2+ years experience leading projects required • Direct experience managing and growing strategic accounts, key customers, and/or Integrated Delivery Networks (IDNs) is highly desirable • Demonstrates success in executing sales strategies and leading complex, cross-functional projects to drive customer adoption • Exceptional ability to influence decision-makers remotely through consultative selling and compelling communication • Highly organized and able to manage time in a fast-paced environment • Proven communication skills, both written and verbal Required Education and Training (As applicable - Specific education and training that a person must possess in order to successfully perform in job) • Bachelor degree in business, marketing or related field required Working Conditions (As applicable - Any physical requirements for the job. If not applicable, state “none”) None • Accustomed to working a flexible dynamic schedule • Remote work but requires some field selling • Able to travel up to 75%, some short notice travel required • Able to enter surgical and other patient care areas • Able to Move 60 lbs. Preferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not required to perform the job, but are desirable to have) Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed. Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed. On Target Earnings Region 1: $232,500 On Target Earnings Region 2: $232,500 Shift: Day Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.

Manage and develop the clinical field sales team, oversee program launches and utilization growth of the ION system, and support training and marketing strategies within the assigned region. | Bachelor's degree, 5+ years clinical sales management experience in medical devices, knowledge of operating room/endoscopy environment, proven salesforce management, and training course attendance. | At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of Position The U.S. Endoluminal Program Manager reports to the Endoluminal Program Director. The EPM plays a critical role in building and developing the clinical field sales team within their region. The major responsibilities are to manage and direct the program launches and utilization of the ION System within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of ESR/ETA team. Essential Job Duties • Hire, train and develop the clinical team in their region. • Manage the program launches of the ION system. • Expand ION procedure usage in all existing accounts • Manage training and education process within installed base • Support KOL development across region • Provide clinical sales team with new product information or new information on existing products • Work with the training and marketing departments to implement new strategies and programs as directed by senior management Qualifications Required Skills and Experience • Bachelors degree required • Proven track record in ION® sales or 5+ years of clinical sales management experience required • In-depth knowledge of Operating Room/Endoscopy Environment • Proven background in selling medical capital equipment • Previous record of managing and directing a salesforce in the medical device industry • Excellent communication and interpersonal skills • Computer literate • Training Requirements: Attend ISI field sales management training course • Interviewing skills Required Education and Training Bachelor's degree required Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Manage and develop clinical field sales team, oversee program launches and utilization growth of ION System, and support training and marketing strategies. | Bachelor's degree plus 5+ years clinical sales management in medical device industry with OR/endoscopy experience and proven salesforce leadership. | At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of Position The U.S. Endoluminal Program Manager reports to the Endoluminal Program Director. The EPM plays a critical role in building and developing the clinical field sales team within their region. The major responsibilities are to manage and direct the program launches and utilization of the ION System within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of ESR/ETA team. Essential Job Duties • Hire, train and develop the clinical team in their region. • Manage the program launches of the ION system. • Expand ION procedure usage in all existing accounts • Manage training and education process within installed base • Support KOL development across region • Provide clinical sales team with new product information or new information on existing products • Work with the training and marketing departments to implement new strategies and programs as directed by senior management Qualifications Required Skills and Experience • Bachelors degree required • Proven track record in ION® sales or 5+ years of clinical sales management experience required • In-depth knowledge of Operating Room/Endoscopy Environment • Proven background in selling medical capital equipment • Previous record of managing and directing a salesforce in the medical device industry • Excellent communication and interpersonal skills • Computer literate • Training Requirements: Attend ISI field sales management training course • Interviewing skills Required Education And Training Bachelor’s degree required Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Install, support, troubleshoot, repair, and maintain Intuitive products while providing excellent customer service and meeting service agreements. | Requires teamwork, problem-solving, time management, travel up to 50%, ability to lift 75 lbs, clean driving record, and preferably 1-3 years field service experience with electro-mechanical systems. | At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of Position As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in our commitment to excellence and innovation as we continue to revolutionize the industry. Second Shift FSEs will operate Monday through Friday, with working hours generally falling between 2:00 p.m. and 11:00 p.m. This shift supports late-day procedures, extended troubleshooting windows, and after-hours requests, ensuring seamless service across time zones. Essential Job Duties • Understand and comply with all department and company policies • Provide management with a quarterly review and assessment of your assigned area of responsibility • Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders • Complete all administrative tasks in the required time frame • Provide technical support to end-users and other Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes • Coordinate and perform system and hardware delivery and installation • Competent in knowledge and implementation of O.R. protocol and HIPAA standards • Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes • Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets • Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc… • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies • Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management • Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events Qualifications Required Skills and Experience • Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals • Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities • Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail • Ability to Travel up to 50% and within the travel and expense policy as required by management to fulfill the specific needs of the role • Willingness to perform ad hoc tasks assigned by management • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role • Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role • Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience) Working Conditions • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. • Clean driving record • Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms • Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process Preferred Skills And Experience • 1-3 years of Field Service Experience preferred • Associate’s degree in related field or equivalent training/experience preferred • Proven track record of troubleshooting electro-mechanical systems required • Good written and oral communication skills • General computer skills • Comfortable working off hours with limited support • Excellent administrative and record keeping skills Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed. Base Salary Range Region 1:$40 - $54 Base Salary Range Region 2: $36 - $49 Shift: Day Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.