United Air Lines, Inc

Compensation

Full Description

Description Job Overview and Responsibilities The Program Mgr, Digital Fraud leads complex, enterprise Digital Fraud programs within Cybersecurity & Digital Risk, translating fraud strategy into coordinated roadmaps, funded initiatives and measurable business outcomes. This role connects the Fraud team and business partners to deliver capabilities that reduce fraud loss, increase customer trust, protect customers and digital assets, and balance security with customer experience. The Program Manager will govern scope, dependencies, risk, vendors, financials, operational readiness and benefits realization across use cases. Uses approved artificial intelligence and automation tools to improve program analysis, planning, reporting and decision support with appropriate human validation and data safeguards. • Digital Fraud Strategy, Roadmap & Portfolio: Translate enterprise fraud strategy, threat intelligence, operational priorities, analytical insights and engineering dependencies into an integrated roadmap; manage initiative intake, prioritization, sequencing and portfolio governance across customer and workforce use cases • Program Delivery & Operationalization: Lead complex digital fraud initiatives from business case, requirements and solution planning through engineering delivery, operational readiness, launch, adoption and benefits realization • Governance, Risk & Controls: Coordinate fraud and identity-risk assessments, control requirements, privacy, accessibility, audit/regulatory evidence, customer-experience considerations and accountable approvals across business, identity and cybersecurity organizations • Funding, Vendor & Contractor Management: Manage program funding, forecasts, business cases, vendor and platform governance, implementation partners, contracts, contractor delivery, risks and performance • Matrix Delivery Leadership: Coordinate Product Owners, Business Analysts, Fraud Strategy, Fraud Operations, Detection Engineering, Data Analytics and delivery partners through matrix leadership while preserving functional ownership and accountability • Performance, Analytics & Continuous Improvement: Establish KPIs and KRIs for fraud loss, prevented loss, detection and decision performance, customer friction, operational outcomes, delivery health, platform performance and business value; use validated insights to drive continuous improvement • Enterprise Partnership & Executive Communication: Partner with Fraud Strategy, Fraud Operations, Fraud Intelligence and Detection Engineering, Fraud Data Analytics, EIAM, CIAM, Security Architecture, Digital Technology, Commercial, Legal/Compliance, Accessibility and • Procurement; provide executive reporting, recommendations and decision support Qualifications What's needed to succeed (Minimum Qualifications): • Bachelor's degree required, with preference for Business, Program or Project Management, Cybersecurity, Information Systems, Computer Science, Analytics, Risk Management or a related field • 3+ years of experience leading complex programs in digital fraud, cybersecurity, identity, risk, analytics, technology or operations, including cross-functional delivery, governance, financial management and executive stakeholder engagement • Demonstrated program-management expertise in roadmap planning, scope and dependency management, requirements governance, risk and issue management, financial forecasting, vendor oversight, operational readiness, change management, KPI design and executive reporting • Working knowledge of digital fraud, identity and authentication, fraud operations, detection engineering, analytics, customer journey risk and control governance • Ability to use approved AI and automation tools responsibly to improve planning, analysis, documentation and reporting while validating outputs and protecting sensitive data • Strong written and verbal communication, executive storytelling, facilitation, negotiation and decision-support skills; ability to translate between business, operational, analytical and technical teams and lead through influence in a matrixed environment • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Master's degree in business administration, Program Management, Cybersecurity, Information Systems, Analytics or a related discipline • Fraud, digital identity, financial crime, technology delivery or quantitative disciplines • Certifications: PMP, PgMP, SAFe, Scrum, CFE, CAMS, CISSP, CISM or comparable program, fraud, risk or security credentials • Experience delivering fraud, identity verification, account security, detection, decisioning, analytics or operational transformation initiatives in a global, regulated, high-volume customer environment such as airline, travel, retail/e-commerce or financial services • Experience with fraud decisioning, identity verification, CIAM/EIAM, device intelligence, case management, SIEM/SOAR, data visualization, cloud data platforms, APIs or real-time event integration; familiarity with AI/ML governance, model monitoring, explain ability and responsible generative AI use Post Expiration: 12/9/2026