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Optimize revenue processes and sales technology while overseeing territory management, forecasting, and performance reporting to inform business strategy. | Requires at least three years in Revenue Operations, Business Operations, or a related field, strong analytical skills, Salesforce proficiency, and experience supporting go-to-market teams. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue Operations Manager based in the United States. The Revenue Operations Manager will play a central role in improving operational efficiency across a global Go-To-Market organization. This hands-on position will optimize revenue processes, manage the sales technology ecosystem, and ensure teams have the data and tools needed to perform effectively. Working primarily within a Salesforce-centered environment, you will oversee territory management, pipeline planning, forecasting, and performance reporting. You will translate complex GTM data into actionable insights that support business strategy and executive decision-making. Partnering closely with Sales, Marketing, Customer Success, and Finance, you will streamline workflows and remove operational barriers to growth. This is an opportunity to strengthen the infrastructure behind a fast-moving, AI-driven data technology business. \n Accountabilities The Revenue Operations Manager will oversee key operational processes, systems, and analytical activities that support the organization's revenue strategy. Key responsibilities include: Build and maintain operational models for performance tracking, revenue forecasting, and pipeline planning. Design, develop, and maintain data views, operational dashboards, and business intelligence reports to help leaders monitor performance and make informed decisions. Analyze sales and Go-To-Market data to identify trends, uncover growth opportunities, and provide actionable recommendations for strategic planning. Manage territory boundaries, account assignments, and rules of engagement to ensure fair and effective sales representative coverage. Serve as the primary point of contact for Revenue Operations helpdesk requests from sales representatives and managers, resolving operational questions and day-to-day issues. Optimize and maintain the sales technology ecosystem, with a particular focus on Salesforce and its role in supporting revenue workflows. Collaborate with Sales, Marketing, Customer Success, and Finance to align on key GTM metrics, improve processes, and strengthen cross-functional execution. Identify and resolve operational bottlenecks that affect team productivity and the effectiveness of revenue-generating activities. Document standard operating procedures and establish clear guidelines for systems, processes, and best practices. Support onboarding and training for new sales team members, ensuring they understand the tools, workflows, and operational standards required for success. Requirements The ideal candidate will combine strong analytical capabilities with practical experience in revenue or business operations. They should be comfortable working with Salesforce-based environments, interpreting complex data, and communicating operational insights to stakeholders across multiple teams. At least 3 years of experience in Revenue Operations, Business Operations, Customer Operations, Financial Planning and Analysis (FP&A), Consulting, Investment Banking, or a related field. Experience working in a Salesforce-centric sales environment. Strong analytical and problem-solving skills, with the ability to distinguish meaningful insights from irrelevant data and translate findings into practical actions. Experience developing operational models, analyzing business performance, or supporting forecasting and pipeline planning. Familiarity with sales performance reporting, dashboards, business intelligence tools, and data-driven decision-making. Strong understanding of Go-To-Market processes and the operational needs of Sales, Marketing, and Customer Success teams. Excellent written and verbal communication skills, with the ability to simplify complex technical or operational concepts. Ability to build alignment across cross-functional teams and work effectively with stakeholders at different levels. Strong organizational skills, attention to detail, and a proactive approach to identifying and resolving operational challenges. Benefits Annual salary range: $104,400–$156,600, depending on relevant skills, experience, qualifications, job level, and location. Company equity to participate in the organization's growth. 25 days of paid time off (PTO). 5 days of paid volunteering leave to support causes that matter to you. Health insurance. Life insurance. Access to mental health support. 401(k) retirement plan. Flexible working culture designed to promote work-life balance. Inclusive and collaborative work environment with opportunities to contribute to a growing global organization. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Oversee regional technical customer support teams, improve operational performance and service quality, handle major escalations, develop staff, and partner across departments to improve the enterprise SaaS customer experience. | Requires 10+ years in enterprise customer support or service management, including five years of people management, a bachelor’s degree, and demonstrated ability to manage support KPIs and technical teams. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Operations based in the United States. In this senior leadership role, you will oversee regional Technical Customer Support teams, driving operational performance, service quality, and continuous improvement. You will lead and develop experienced technical support professionals while ensuring efficient case management, workload distribution, and customer issue resolution. Working in an enterprise SaaS environment, you will collaborate with cross-functional teams to address complex technical challenges and enhance the overall customer experience. You will use operational data, performance dashboards, and customer feedback to identify trends, manage risks, and implement measurable improvements. You will also play a key role in managing major customer escalations and translating strategic objectives into effective operational plans. This is an opportunity to shape scalable support operations, strengthen team performance, and contribute to a customer-focused culture within a dynamic, technology-driven environment. \n Accountabilities: Lead the day-to-day operations and continued development of an assigned regional Technical Customer Support team, overseeing Technical Support Analysts and ensuring consistent service delivery. Manage key operational outcomes, including case execution, workload distribution, team capacity, productivity, and adoption of new products and workflows. Monitor support performance through dashboards, case data, customer feedback, and operational trends, identifying emerging risks, recurring issues, and performance gaps. Translate operational insights into measurable improvement initiatives, establishing clear objectives, action plans, and performance targets. Lead responses to significant customer escalations by coordinating ownership, aligning technical and business resources, maintaining transparent communication, and driving issues toward resolution. Partner with Development, Product, Operations, Quality, and IT teams to accelerate the resolution of customer-impacting issues, improve product supportability, and reduce recurring problems. Establish and reinforce consistent case-management practices, including prioritization, case documentation, backlog monitoring, aging controls, and escalation procedures. Develop scalable operational processes, quality controls, knowledge resources, and support mechanisms that promote efficient and reliable service delivery. Collaborate with Global Support Leadership to translate departmental strategies into practical operational plans and regional execution priorities. Prepare and present accurate performance reports and updates to senior leadership, highlighting service trends, operational risks, corrective actions, and resource requirements. Build and maintain a customer-focused, accountable, and inclusive team culture that encourages collaboration, ownership, and professional development. Lead organizational and operational changes through effective communication, stakeholder alignment, structured implementation plans, and consistent follow-through. Identify opportunities to leverage automation, AI-enabled tools, and advanced analytics to improve operational efficiency, service quality, and customer satisfaction. Support continuous improvement initiatives and contribute to the long-term scalability and effectiveness of the customer support organization. Requirements: At least 10 years of professional experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations. At least 5 years of people management experience, with a proven track record of directly managing Technical Support Analysts or other technical support professionals. Demonstrated experience managing support KPIs, customer escalations, case backlogs, workload distribution, and cross-functional resolution initiatives. Strong technical understanding of enterprise SaaS environments, with the ability to lead technical teams, collaborate effectively with engineering professionals, and translate complex technical issues into business and customer impact. Ability to provide technical leadership and direction without necessarily acting as the primary hands-on technical resource. Excellent analytical and operational skills, including proficiency in interpreting dashboards, case trends, performance metrics, and customer feedback to drive informed decisions and measurable results. Strong written, verbal, and presentation skills, with the ability to communicate effectively with customers, technical teams, cross-functional stakeholders, and senior leadership. Demonstrated stakeholder-management capabilities and the ability to build strong working relationships across different organizational levels. Bachelor's degree in a relevant discipline or an equivalent combination of education, training, and relevant professional experience. Proven ability to manage organizational change, improve operational processes, and foster a culture of accountability, collaboration, and continuous improvement. A customer-oriented leadership approach, combined with strong decision-making, problem-solving, and prioritization skills. Preferred Qualifications: Experience implementing automation, AI-powered tools, or advanced analytics to enhance support operations, service quality, and customer experience. Professional certifications in service management or project management, such as ITIL, HDI, or PMI. Demonstrated experience in operational excellence, quality management, continuous improvement, and change management within a technical support organization. Familiarity with digital customer service delivery across multiple support channels, including self-service solutions. Experience preparing and managing operational budgets, monitoring financial variances, and implementing corrective measures in a customer support environment. Additional relevant training, certifications, or professional experience may be considered in place of a formal academic qualification. Benefits: Annual base salary ranging from $131,600 to $171,100, depending on relevant experience, technical and leadership skills, geographic location, and business requirements. Eligibility for a company bonus plan (VOB), subject to role-specific compensation arrangements. Potential eligibility for additional role-specific sales incentives or bonuses. Potential equity grants as part of the overall compensation package. Fully remote working opportunity within the United States. Opportunity to lead regional customer support operations and contribute to strategic organizational initiatives. Professional growth and career progression opportunities within a technology-driven environment. Opportunity to work with cross-functional teams and contribute to innovative initiatives involving automation, AI, and advanced analytics. Collaborative workplace culture focused on customer success, teamwork, integrity, innovation, and continuous improvement. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Shape commercial web strategy and operations by building an integrated portfolio, planning demand and budgets, and leading a team to deliver measurable digital experiences. | Requires a degree, 2–12 years of relevant web strategy, digital operations, or portfolio management experience, plus leadership, financial acumen, and communication with senior stakeholders. | Career Category Marketing Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you are part of something bigger, it is because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we have helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you will thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager, US Web Strategy and Operations WHAT YOU WILL DO The Amgen Global Content Excellence Team is seeking a strategic web leader to shape US commercial web strategy and operations across brand and Patient Access & Reimbursement (PAR) teams. As part of Global Customer Capabilities & Innovation (GCCI), the Senior Manager translates business priorities into an integrated web portfolio, operating plans, investment recommendations, and measurable outcomes. The role leads US-wide demand planning, forecasting, and budget support, and manages a team of four direct reports while partnering with business, technology, agency, design, analytics, and capability leaders to deliver trusted, effective, and scalable digital experiences. Key Responsibilities: US Web Strategy and Executive Partnership: Set the vision, priorities, and annual roadmap for the US commercial web portfolio across brand and PAR experiences. Advise senior business leaders on opportunities, trade-offs, risks, and investment choices; connect web capabilities and customer needs to business objectives and communicate progress through clear recommendations and measurable outcomes. Portfolio, Demand, and Resource Planning: Lead US-wide web intake, demand planning, and prioritization with brand, PAR, Web Technology, and other stakeholders. Translate business needs into a sequenced portfolio with defined outcomes, ownership, scope, dependencies, resource assumptions, and delivery plans. Balance strategic value, patient and customer needs, risk, capacity, and timing. Forecasting and Budget Management: Coordinate US-wide web forecasting and budget support, including annual planning, periodic forecasts, demand and capacity scenarios, and investment tracking. Partner with business owners, and delivery teams to develop evidence-based recommendations, surface funding or capacity gaps early, and align resources to approved priorities. Operating Model and Delivery Governance: Establish and continuously improve the US web strategy and operations model, governance, decision rights, and performance measures. Oversee cross-functional delivery from discovery and planning through launch and optimization, ensuring clear accountability, effective handoffs, launch readiness, and timely resolution or escalation of risks, issues, and dependencies. Digital Performance and Continuous Improvement: Use analytics, customer insights, GEO/SEO performance, accessibility, compliance, and operational data to assess portfolio health and identify opportunities to improve web experiences and business outcomes. Partner with analytics and technology teams to define KPIs, communicate trends, and apply lessons learned to roadmaps, standards, capabilities, and ways of working. People and Team Leadership: Lead and develop four direct reports by setting clear goals, delegating portfolio and functional ownership, coaching performance, and building strategic, operational, and stakeholder-management capabilities. Foster an inclusive, accountable team culture and align team capacity to the highest-priority US web needs. WHAT WE EXPECT OF YOU We are all different, yet we all use our unique contributions to serve patients. For the Senior Manager, US Web Strategy and Operations, we seek a strategic leader who combines commercial judgment, operational discipline, financial acumen, and strong people leadership. Basic Qualifications: Doctorate degree and 2 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership OR Master’s degree and 4 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership Or Bachelor’s degree and 6 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership Or Associate’s degree and 10 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership Or High school diploma / GED and 12 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership Preferred Experience: US Commercial Web Strategy: Experience setting strategy, operating models, or multi-year roadmaps for a complex web or digital portfolio, ideally across commercial brands and patient access or reimbursement experiences. Portfolio, Forecasting, and Financial Planning: Demonstrated experience leading demand planning, prioritization, forecasting, budget development or support, resource scenarios, investment tracking, and variance management across a broad portfolio. Executive Advisory and Strategic Communication: Ability to synthesize business, customer, financial, technical, and risk information into concise recommendations, decisions, trade-offs, and measurable outcomes for senior leaders. People and Cross-Functional Leadership: Experience leading and developing direct reports and aligning cross-functional teams in a matrixed organization. Builds accountability and productive partnerships across business, finance, technology, content, analytics, design, and external agencies. Web Lifecycle, Governance, and Risk: Success overseeing digital initiatives from strategy and discovery through development, launch, measurement, and retirement, with sound judgment around regulatory, privacy, accessibility, cybersecurity, brand, and operational requirements. Measurement and Continuous Improvement: Experience defining portfolio and operational KPIs, interpreting performance and delivery trends, and using evidence and stakeholder feedback to improve digital experiences, capabilities, and ways of working. Preferred Competencies: Strategic Judgment and Business Acumen: Connects US commercial priorities, customer needs, financial constraints, and technology choices to sound portfolio decisions. Leadership and Collaboration: Sets direction, develops talent, builds alignment across functions and levels, and enables clear accountability in a complex matrix. Analytical and Operational Excellence: Uses data, sound governance, and disciplined execution to improve planning accuracy, portfolio health, and outcomes. Adaptability and Growth Mindset: Leads through change, learns from results, and evolves strategy and operations as business needs, regulations, and technologies change. Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans and bi-annual company-wide shutdowns Flexible work models, including remote work arrangements, where possible. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Application deadline Amgen's application deadline for this position is 12/28; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. . Salary Range 144,039.30USD -194,876.70 USD

Develop internal and external communication plans, manage media relations and crisis communications, and advise senior leaders on sensitive matters. | Requires a bachelor's degree, at least five years of communications experience, and demonstrated media relations, crisis management, and writing expertise. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Communications Manager (Corporate) based in the United States. The Communications Manager will play a key role in shaping and protecting the organization's corporate reputation through strategic communications and compelling storytelling. With a strong focus on external communications, media relations, and crisis management, this role will help ensure consistent, timely, and effective messaging across diverse audiences. You will develop communication strategies aligned with business priorities while advising senior leaders on sensitive and reputation-related matters. Working cross-functionally with teams across the organization, you will also support internal communications and company-wide initiatives. This position offers the opportunity to influence corporate messaging, strengthen stakeholder relationships, and communicate complex business developments with clarity and impact. The ideal candidate is a proactive, adaptable communicator who thrives in a fast-paced environment. \n Accountabilities As a Communications Manager, you will develop and execute communication strategies that strengthen corporate reputation, support business objectives, and ensure effective engagement with internal and external stakeholders. Your responsibilities will include: Develop and implement external communications strategies aligned with business priorities and corporate reputation objectives. Create press releases, media statements, fact sheets, executive messaging, talking points, and external announcements. Manage media inquiries and coordinate responses with company leaders, subject matter experts, and external communications partners. Build and maintain relationships with relevant media contacts while identifying opportunities to proactively share the organization's story. Collaborate with business unit marketing teams to identify communication opportunities, coordinate messaging, and maintain consistency across corporate and business unit communications. Monitor media coverage, industry trends, and emerging issues, providing insights and recommendations to relevant stakeholders. Support communications initiatives related to awards, community engagement, sustainability, thought leadership, and organizational milestones. Lead communications planning and responses for crises, emerging issues, and reputation-sensitive situations. Develop crisis communication plans, holding statements, FAQs, talking points, and other response materials. Partner with senior leadership and cross-functional teams, including Legal, Human Resources, and Operations, to ensure coordinated and timely communications. Strengthen crisis preparedness through scenario planning, communication protocols, and response processes. Provide strategic communications advice and sound judgment when handling sensitive, confidential, or rapidly evolving situations. Support internal communications by developing employee-facing content for email, intranet, digital signage, videos, and leadership channels. Assist with communications related to organizational changes, business initiatives, employee programs, and company events. Support town halls and employee engagement initiatives through presentations, communication materials, survey analysis, and post-meeting summaries. Write, edit, and proofread content for different audiences and communication channels, ensuring consistency in tone, voice, and messaging. Manage communications projects from initial strategy and planning through execution, balancing multiple priorities and deadlines. Build strong relationships with internal stakeholders and manage external communications agencies and partners as needed. Requirements The ideal candidate is an accomplished communications professional with exceptional writing skills, strategic thinking, and the ability to navigate complex stakeholder relationships and sensitive situations. The following qualifications are expected: Bachelor's degree in Communications, Public Relations, Journalism, English, Marketing, or a related field. At least 5 years of professional communications experience. Demonstrated experience in external communications, media relations, and crisis or issues communications. Proven ability to develop press releases, media statements, executive talking points, holding statements, and other external communications materials. Experience managing or coordinating media inquiries and responses to sensitive or rapidly evolving issues. Ability to respond with urgency and flexibility to time-sensitive communication needs. Exceptional writing, editing, proofreading, and storytelling skills. Strong verbal communication, interpersonal, and relationship-building abilities. Experience communicating with employees in a manufacturing environment preferred. Ability to provide thoughtful communications advice and strategic recommendations to senior leaders and business partners. Natural curiosity, problem-solving abilities, and a proactive approach to identifying communication opportunities. Strong organizational skills and the ability to manage competing priorities in a fast-paced environment. Proficiency with Microsoft 365, digital communications tools, and emerging AI technologies to improve productivity and communication effectiveness. Sound judgment, attention to detail, adaptability, and composure when working under pressure. Ability to handle sensitive and confidential information with discretion. Strong collaboration and influencing skills, with the ability to work effectively across different functions and organizational levels. Commitment to continuous learning and professional development. Benefits Medical, dental, and vision insurance coverage starting on day one for eligible full-time employees. Paid time off (PTO) and paid holidays. Flexible Spending Account (FSA). Life insurance. Short-term disability (STD) and long-term disability (LTD) coverage. 401(k) retirement savings plan. Employee Assistance Program (EAP). Employee discount programs. Tuition reimbursement opportunities. Access to training and professional development programs. Inclusive workplace focused on collaboration, continuous learning, and meaningful contributions to the communities where people live, work, and play. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

You would lead improvements to commercial systems, processes, and performance management, translating business priorities into scalable workflows and measurable outcomes. | The role requires at least five years in commercial operations, business systems, or analytics, strong financial and technical acumen, a bachelor's degree, and the ability to lead complex cross-functional projects. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Commercial Systems & Strategy Lead based in the United States. The Commercial Systems & Strategy Lead will drive the development and continuous improvement of commercial systems, processes, and performance management capabilities across a growing organization. This role translates strategic business priorities into scalable workflows, effective operating models, and measurable commercial outcomes. Working cross-functionally with Sales, Finance, Operations, IT, and business-unit leadership, the successful candidate will lead initiatives that strengthen commercial effectiveness and support profitable growth. The position combines business strategy, financial analysis, systems expertise, and process optimization. It also plays a key role in improving CRM and ERP capabilities, enhancing data quality, and establishing consistent performance frameworks. This is an opportunity to influence commercial transformation while supporting executive decision-making and organizational growth. \n Accountabilities The Commercial Systems & Strategy Lead will act as a key execution partner across commercial functions, ensuring that business priorities are translated into effective systems, standardized processes, and measurable improvements. Commercial Strategy & Execution: Lead cross-functional commercial initiatives from initial problem identification and business-case development through implementation, adoption, and performance measurement. Coordinate stakeholders, deliverables, and dependencies across Sales, Finance, Operations, and IT. Advanced Analytics & Solutions: Design and develop analytical models, data integrations, reporting capabilities, and decision-support tools to support commercial strategy and operational improvements. Commercial Systems & Process Design: Develop and implement standardized workflows and operating controls across CRM, pipeline management, estimating, quoting, approvals, and quote-to-cash processes. Performance Management & Governance: Establish commercial KPIs, performance frameworks, accountability structures, and governance processes. Analyze pipeline quality, forecasting, sales productivity, pricing, margins, and customer profitability to identify improvement opportunities. Business Systems & Data Governance: Translate business requirements into process documentation, functional specifications, and acceptance criteria. Collaborate with technical and functional teams to implement solutions, strengthen data integrity, reconcile CRM/ERP information, and standardize reporting. Sales Effectiveness & Growth: Develop initiatives involving customer segmentation, account coverage, whitespace identification, cross-selling, and commercial productivity to support profitable revenue growth. Change Management & Adoption: Lead implementation readiness, stakeholder communications, process documentation, training, and adoption measurement to ensure new commercial capabilities are successfully integrated into daily operations. Executive Decision Support: Prepare business cases, financial analyses, executive presentations, and actionable recommendations to support strategic decisions, investment prioritization, and continuous improvement. Requirements The ideal candidate combines strong commercial and financial expertise with technical proficiency, analytical thinking, and the ability to independently lead complex cross-functional initiatives. Bachelor's degree in a relevant field or equivalent professional experience. At least 5 years of experience in commercial operations, business systems, analytics, or related functions. Demonstrated ability to independently manage cross-functional initiatives, influence stakeholders without direct authority, and deliver measurable business improvements. Strong commercial and financial acumen, including knowledge of sales processes, pipeline management, forecasting, pricing, revenue, gross margins, profitability, and performance analysis. Experience designing and standardizing business processes, translating complex business requirements into technical specifications, and managing implementation projects from start to finish. Proficiency with CRM/ERP systems, business intelligence platforms, and analytical tools. Working knowledge of SQL, data modeling, and system integration principles preferred. Experience in complex, decentralized, acquisition-driven, multi-site, or field-service organizations strongly preferred. Excellent analytical, problem-solving, project management, and organizational skills. Strong communication and executive presentation abilities, with the capacity to collaborate effectively across different teams and leadership levels. A proactive, adaptable, and results-oriented mindset, with a strong commitment to continuous improvement and customer satisfaction. Benefits Remote work opportunity within the United States. Full-time employment. Travel requirements of up to 25%. Opportunity to lead strategic commercial transformation initiatives across multiple business functions. Exposure to executive decision-making and cross-functional leadership. Professional growth opportunities through expanded responsibilities, continuous learning, and collaboration. People-first working environment focused on integrity, customer relationships, innovation, and teamwork. Opportunity to contribute to the growth and operational effectiveness of a leading critical power services organization. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Lead long-range innovation strategy, validate new product opportunities through research and prototypes, and align technical and business teams around strategic initiatives. | Requires 5+ years in product management or strategy, a record of product launches or experimentation, emerging-technology familiarity, strong research and communication skills, and technical collaboration ability. | Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join us as a Principal Product Manager on our Emerging Technology and Innovation (ETI) team. About the job We are seeking a visionary and entrepreneurial Product Manager passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As part of our team, your mandate is to look beyond current product lines and incremental enhancements. You will actively scout emerging technologies, societal and industry shifts, and nascent user problems with the potential to unlock new markets and create transformational value. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and designers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You’ll drive the vision for ambitious initiatives, frame the strategic bets worth making, and build the business case for high-risk, high-reward ventures that position our company at the forefront of the industry. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem. Responsibilities In this role, you’ll: * Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio * Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives. * Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly. * Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions. * Market & User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction. * Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment. * Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments. * Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar). * Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making * Exceptional communication and storytelling ability to convey vision and inspire action * Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends * Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success * BS in Computer Science, Engineering, or equivalent practical experience Desired: * Experience working with AI ML technology and customer engagement platforms * Experience working in trust, security, or fraud prevention Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500. * Based in the San Francisco Bay area, California: $201,280- $251,600. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until February 1st, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

You would lead institution-wide public relations, media relations, and research communications, advise executives, and manage a team creating content that raises visibility and reputation. | Requires a bachelor’s degree and at least 10 years of progressively responsible communications or public-relations experience, with biomedical, healthcare, or life-sciences experience preferred. | Shape the Narrative. Amplify Scientific Discovery. Advance Human Health. The Jackson Laboratory (JAX), a global nonprofit biomedical research institution, seeks an experienced and strategic Director, Public Relations & Communications to lead enterprise-wide public relations, media relations, thought leadership, and research communications initiatives. This leader will develop and execute integrated communications strategies that elevate JAX's visibility, strengthen its reputation, and position JAX and its researchers as trusted voices in biomedical research, genomics, and precision medicine. The ideal candidate is a skilled communicator, media relations expert, and strategic advisor who thrives in a fast-paced environment and excels at building relationships across scientific, executive, and external audiences. Location & Travel This is a remote U.S.-based position requiring periodic travel to JAX campuses and events. Preference will be given to candidates located on the East Coast. Compensation Salary Range: $146,306 - $212,141 Compensation is based on relevant experience, geographic location, and internal equity considerations. JAX offers a comprehensive benefits package supporting employee health, well-being, and professional growth. Key Responsibilities Lead and execute enterprise public relations, media relations, thought leadership, and research communications strategies aligned with JAX's mission and strategic priorities. Serve as a trusted communications advisor to executive leadership and key stakeholders across the organization. Develop compelling messaging, media campaigns, press materials, and thought leadership opportunities that elevate JAX's scientific impact and reputation. Build and maintain relationships with media, industry influencers, external partners, and other key audiences. Identify and prepare JAX leaders and researchers for media interviews, speaking opportunities, and public engagements. Lead a high-performing research communications team, translating complex scientific discoveries into engaging content for diverse audiences. Establish and manage communications analytics, reporting, and KPIs to measure effectiveness and inform strategy. Oversee crisis communications planning, preparedness, and response activities, serving as a spokesperson when needed. Manage external communications agencies and strategic partners. Qualifications Required Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field. 10+ years of progressively responsible experience in communications, public relations, or media relations. 6+ years leading strategic communications initiatives, preferably within biomedical research, healthcare, life sciences, higher education, or nonprofit organizations. Demonstrated success developing and executing communications and media relations strategies that drive measurable results. Preferred Experience supporting scientific, healthcare, biomedical research, or life sciences organizations. Experience advising executive leaders and subject matter experts. International media relations experience. Skills & Competencies Exceptional written, verbal, and presentation communication skills. Strong media relations, stakeholder management, and executive advisory capabilities. Proven ability to translate complex scientific concepts into compelling stories. Strategic thinker with a hands-on, results-oriented approach. Experience managing multiple high-impact projects and priorities simultaneously. Strong analytical skills with experience measuring communications performance and impact. Join JAX and help tell the stories behind discoveries that are transforming human health around the world. About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California, New York, Florida), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org​​​​​​​. EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Lead enterprise internal and external communications, including government affairs, media relations, and crisis response, while advising senior leaders and managing corporate reputation. | Requires a bachelor’s degree, at least 8 years of relevant experience, strong written and verbal communication, and demonstrated change-management and team-leadership experience. | This position is responsible for developing and leading enterprise communications internally and externally, government affairs, media relations, issues and crisis communications, and stakeholder engagement to strengthen and build the company's reputation and advance business priorities. The Director serves as a strategic advisor to senior leaders, anticipating emerging issues and opportunities and ensuring the company communicated with a clear, consistent and credible voice across audiences. Essential Duties: Develop and lead the enterprise communications and corporate reputation strategy, aligning internal and external communications with company strategy, business priorities, purpose, values, and brand. Lead the company's Government Affairs strategy in partnership with internal leaders and external partners, identifying legislative, regulatory and public policy issues that impact the company, its coworkers, industry and communities. Lead development and delivery of key corporate reporting materials, including the company's annual impact report and other required or voluntary corporate disclosures lead issues and crisis communications strategy, including preparedness, scenario planning, message development, stakeholder communications and response coordination. Proactively identify reputational risks and opportunities. Lead national media relations and earned media strategy, cultivating relationships with influential journalists and positioning company leaders as credible voices on relevant business, industry and societal topics. Oversee company announcements, media responses, executive visibility, thought leadership, speaking opportunities, opinion pieces and other external communications. Serve as a company spokesperson and prepare executives and other leaders to represent the company effectively with media and external stakeholders. Identify proactive storytelling opportunities that strengthen corporate reputation and demonstrate the company’s business, people, community and industry impact. lead internal communications strategy to ensure coworkers understand company strategy, business performance, organizational priorities, and leadership direction. partner with senior leaders on executive communications, organizational change, significant business announcements and enterprise-wide engagement. Lead, mentor, and develop a high-performing communications team, establishing clear priorities, expectations and measures of success. Manage agency and external partner relationships, budgets, and resources to maximize effectiveness Other duties as assigned Education/ Experience/Skills: Requires a bachelor's degree Public Relations, Journalism or a related area and 8+ years of relevant experience or equivalent related experience Demonstrated experience developing and leading communications strategies Exceptional written, verbal, and presentation skills, with the ability to translate complex business and policy issues into clear, compelling communications Excellent organizational and planning skills Demonstrated experience with change management communication Experience with digital/social media and best practices for campaigns across multiple platforms Excellent computer skills; proficient in MS Office Suite Ability to develop and maintain positive relationships in media networks Ability to manage and mentor a high-performing team Percent of Travel: 10% - 20% Working Conditions: Office, remote Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons. Starting Rate: $135,000-$170,000 All Full-time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process. EEO Statement Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.

Lead mobile engineers and oversee day-to-day facilities operations, project execution, service delivery, and escalation of field technical issues. | Requires 5–7 years of facilities-management technical experience, at least 2 years of leadership experience, Corrigo and Workday proficiency, and relevant building-systems licenses. | JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description: Position Summary The MTS Assistant Operations Manager serves as a working supervisor, leading a team of Mobile Engineers that provides engineering services for a large Financial Services client. This role remains responsible for the team's overall results and spends a portion of time directly performing the work supervised. It manages day-to-day operations, ensures service delivery excellence, and coordinates project execution, drawing on established precedents and practices to analyze information and resolve ongoing problems. As the primary point of escalation for field issues within the assigned geography, the MTS Assistant Operations Manager identifies the most appropriate solutions and, where needed, establishes new techniques to ensure the team consistently meets its objectives. Key Responsibilities People Leadership Provide day-to-day supervision to 4-6 Mobile Engineers Conduct performance coaching and annual reviews Approve timecards and manage billable hours targets Coordinate PTO scheduling and provide backup coverage Identify training needs and support professional development Handle first-level disciplinary issues and escalate as needed Technical & Project Management Lead project pre-walks and post-walks for assigned region Assist in determining project scopes and resource requirements Coordinate vendor management and General Contractor relationships Manage work order execution and quality assurance Support R&M expense submissions and asset replacement reviews Operational Excellence Perform preventive maintenance, repairs, and inspections across HVAC, electrical, plumbing, and building systems within an assigned portfolio Maintain team asset history and work order documentation Serve as Corrigo backup administrator for regional team First point of escalation for field technical issues Coordinate coverage when team members are unavailable Support HSSE processes and event management Ensure compliance with safety protocols and quality standards Required Qualifications Advanced specialized expertise in building systems and technical services 5-7 years relevant technical experience in facilities management 2+ years demonstrated leadership experience Appropriate licenses/certifications as required by scope of work Strong project management and vendor coordination skills Proficiency in Corrigo, Workday, and work order management systems This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 84,600.00 – 103,600.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Houston, TX Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Build and optimize Customer Success systems, data infrastructure, and playbooks while leading cross-functional initiatives and using operational insights to improve retention and expansion. | Requires at least five years in Customer Success Operations, Revenue Operations, or a related field, proficiency with HubSpot and a Customer Success platform such as Custify, analytical strength, and stakeholder influence. | This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Operations Manager based in United States . The Customer Success Operations Manager will build and optimise the processes, systems and data infrastructure that enable a high-performing Customer Success organisation. This role combines operational strategy, analytics and cross-functional leadership to improve customer retention, renewals, expansion and overall team effectiveness. The successful candidate will own the Customer Success technology stack, develop scalable playbooks and introduce automation and AI-enabled workflows that reduce manual work and identify customer risks earlier. By transforming complex data into actionable insights, they will help leadership make informed decisions and strengthen customer relationships. Working closely with Sales, Product, Finance and Support, this individual will establish the operating frameworks needed to support a growing enterprise customer base in a fast-paced B2B environment. \n Accountabilities Own and optimise the Customer Success technology stack, including HubSpot, Gong and Custify, or equivalent platforms, ensuring effective health scoring, workflow automation and data hygiene. Design, document and maintain standardised playbooks for customer onboarding, adoption, renewals and escalations. Identify, evaluate and implement AI-enabled workflows that reduce manual Customer Success activities, improve efficiency and surface customer risks earlier. Facilitate and co-own the renewal forecasting process in partnership with Customer Success leadership. Develop and maintain KPI frameworks, dashboards and reporting systems covering retention, renewals, expansion and customer health. Lead recurring business reviews and forecasting activities, translating operational data into clear insights, risks, trends and recommendations for leadership and executives. Coordinate annual NPS surveys, analyse results and develop action plans to improve customer experience. Analyse data across multiple systems to identify the factors influencing customer churn and expansion, recommending opportunities for improvement. Manage customer segmentation and support capacity planning to ensure appropriate coverage across the customer base. Establish operating cadences, planning processes and capacity models that improve predictability and support the team's growth. Collaborate with Sales, Product, Finance and Support to align customer handoffs, renewal forecasts and feedback processes. Lead cross-functional initiatives from initial scoping through implementation, influencing stakeholders without direct authority and measuring outcomes. Build a consistent customer health and risk model that is trusted and actively used by Customer Success teams and leadership. Develop self-service reporting and operational visibility that reduce ad hoc requests and help identify risks and bottlenecks early. Requirements: At least 5 years of experience in Customer Success Operations, Revenue Operations, Strategy & Operations or a related field. Hands-on experience with HubSpot and a Customer Success platform such as Custify or a comparable solution. Proven ability to build and implement operational playbooks, reporting frameworks and operating cadences that teams consistently adopt. Strong analytical skills, with the ability to consolidate complex or fragmented data from multiple systems into meaningful insights and recommendations. Excellent written and verbal communication skills, including the ability to present findings and recommendations to senior leadership. Demonstrated experience leading cross-functional initiatives and influencing stakeholders without direct management authority. Ability to work effectively in a fast-paced environment, creating structure and scalable processes while maintaining execution momentum. Additional assets: Experience in B2B SaaS or enterprise software, implementing AI tools in Customer Success or Revenue Operations, or building a Customer Success Operations function from the ground up and supporting its growth. Benefits: Annual compensation range of USD $120,000–$130,000 for the United States-based position. A separate salary range for Canada is not specified. Remote work arrangement, with Canada listed as an eligible location. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1