Twilio

Lead global event growth, content, and operational strategies to enhance audience engagement and business impact. | Over 8 years of experience in event marketing, audience acquisition, campaign management, with proven success in large-scale B2B technology events, and strong leadership skills. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Sr. Manager, Global Events - Event Strategy and Audience Engagement. About the job Twilio is seeking a dynamic and experienced Senior Manager, Event Growth Strategy and Operations / Audience Engagement to lead a critical role responsible for driving the content, audience growth, and demand generation strategy across the global flagship events portfolio while also overseeing the operational infrastructure and shared services that power high-quality global event experiences. This role blends strategic growth planning with operational excellence, ensuring that content programming, audience acquisition, digital experience, event technology, and performance analytics work together to deliver measurable business impact. This leader partners closely with marketing, sales, product, communications, operations, and executive stakeholders to drive attendance growth, elevate event content, optimize funnel performance, and scale event operations globally. The ideal candidate is highly strategic, data-driven, and experienced in leading cross-functional global campaigns that span content development, GTM enablement, acquisition strategy, and event technology. This role will collaborate closely with cross-functional teams across marketing, as well as C-level executives and regional field teams across LATAM, EMEA, and APJ. This position reports to the Senior Director, Global Events. Responsibilities In this role, you’ll lead: Event Growth Strategy Develop and lead growth strategies that accelerate audience acquisition, attendance, and engagement across global and regional events. Partner with digital marketing, field, product marketing, DevNet, Twilio.org and sales to align demand generation programs to event growth goals. Create segmentation, targeting, and messaging frameworks that improve pipeline impact and event ROI. Establish and refine KPIs to drive predictable, scalable event growth. Event Content Strategy & Programming Own the development, structure, and quality of the agenda and content across global events, including keynotes, sessions, demos, customer stories, and thought leadership tracks in partnership with PMM. Collaborate with product marketing and executive teams to shape narratives aligned with business priorities and GTM initiatives. Own content frameworks, track definitions, speaker selection processes, and content quality standards across regions and program tiers. Ensure consistent storytelling and audience relevance across all global and regional events including market trends and regional insights. Audience Acquisition & Demand Generation Lead end-to-end acquisition planning, including channel mix, messaging, creative alignment, landing pages, email journeys, and broader promotional strategies. Drive cross-functional alignment with performance marketing and field teams and ensure integration between acquisition strategies and sales/GTM activation plans. Establish performance targets and optimize campaign conversion across the registration funnel, using analytics to improve engagement and reduce drop-off. Partner with growth, digital, and field marketing teams to define target audiences, segmentation, messaging, and promotional plans to increase attendance and expand audience reach. Operations & Shared Services Leadership Oversee the shared service functions that enable scalable global event execution, including: Registration & Registration Platform: Manage platform roadmap, data requirements, user experience, and optimization. Event Website Development: Oversee architecture, UX, content updates, localization workflows, and digital event experiences. Event Technology: Evaluate and manage event tech tools supporting content delivery, attendee experience, and operational efficiency. Housing & Travel Logistics: Lead vendor strategy and workflows for speaker, attendee, executive and staff housing and transport. Analytics & Performance Reporting: Own performance dashboards, KPIs, reporting frameworks, post-event analysis, and executive readouts. Internal & External Communications: Develop communications that support internal alignment, speakers, partners, and attendees across the lifecycle of each event. Cross-Functional Enablement Build and maintain enablement resources for GTM teams including messaging guides, promotional kits, activation playbooks, and post-event follow-up guidance. Communicate to ensure GTM stakeholders have clear visibility into event strategy, key messages, timelines, programming, and expectations of business outcomes. Facilitate strategic input sessions with executives and business units to align event content and experiences with business priorities. Collaborate with Flagship Events lead and assist facilitation of strategic review sessions with executives to drive alignment across content, growth plans, and business outcomes. Team Leadership & Collaboration Lead and mentor a global team spanning content programming, operations, analytics, digital experience, and communications. Foster a culture of innovation, operational excellence, creativity, collaboration, continuous improvement and share accountability. Manage budgets, resources, timelines, and cross-functional workflows across the events ecosystem. Partner with regional event owners to ensure consistency, scalability, and shared best practices. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of experience in event marketing, audience acquisition, and campaign management or related fields, global event experience in B2B technology strongly preferred. Proven success leading event campaigns, multi-channel acquisition strategies and leading large-scale event content programs that enhance attendee experience and drive business outcomes. Strong storytelling skills with the ability to translate technical content into engaging messaging for multiple audiences. Strong analytical skills with the ability to translate insights into strategy and executive-level recommendations. Deep understanding of event technology platforms, digital experiences, data capture workflows, and operational infrastructure. Experience managing high-performing teams and cross-functional collaboration. Demonstrated success leading teams, managing stakeholders, and navigating matrixed organizations. Ability to operate at both strategic and tactical levels, with strong attention to detail and passion for excellence. Excellent communication, stakeholder management, and project management skills. Data-driven mindset with a focus on metrics, ROI, and continuous improvement. Proficiency with Salesforce, Tableau, Marketo, Swoogo and presentation tools (Google Workspace); SEO and content marketing experience a plus. Willingness to travel as needed for event planning and execution. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000. Based in the San Francisco Bay area, California: $151,120 - $188,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

The Conversion Rate Optimization Specialist will execute a CRO roadmap, configure and implement experiments, and optimize digital touchpoints to improve conversion rates. They will collaborate with various teams to assess test feasibility, define success metrics, and share insights. | Candidates should have over 5 years of experience in A/B testing and personalization frameworks, with strong analytical skills and familiarity with tools like Adobe Target and VWO. Comfort with HTML, CSS, and JavaScript is required, along with effective communication skills. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Conversion Rate Optimization Specialist. About the job This position is needed to support A/B testing and personalization efforts to improve conversion rates across the digital journey, including the website, landing pages, and chat experiences on twilio.com. This role focuses on optimizing signup and lead capture pages in collaboration with Marketing, Design/UX, Analytics, and Engineering. The position reports to the Sr. Director of Web and works in strong partnership with CRO Director. Responsibilities In this role, you’ll: Execute a CRO roadmap built on data, insights, and hypotheses in close collaboration with the CRO Director. Independently configure, implement and QA experiments using Adobe Target and personalization tools like VWO; including front-end-coding where needed. Collaborate with the web engineering team to scope and deliver more complex test variations, ensuring robust site tagging, and to resolve technical blockers. Optimize pages and forms to improve full-funnel performance across digital touchpoints. Use user research and data to inform test concepts and experiment variants. Assess test feasibility and recommend execution approaches, balancing business priorities, resources and technical constraints. Translate UX strategies and wireframes into test-ready variants. Work with Marketing Analytics team to define and create audiences Build, QA, and launch personalization experiments in coordination with cross functional teams/initiatives. Define, monitor, and analyze success metrics for all experiments, ensuring proper data validation and instrumentation for robust experiment tracking. Share test results and insights with Marketing and cross-functional partners. Manage testing timelines and backlog. Work with site authors to ensure winning variants are implemented and scaled across the site, documenting outcomes and lessons learned. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of experience executing A/B testing and personalization frameworks with a strong understanding of web funnel performance. Comfort editing HTML, CSS, and JavaScript to implement Strong analytical skills to interpret data, monitor site performance, and generate insights. Experience with Adobe Experience Manager website instrumentation. Familiarity with Adobe Target, Mutiny, VWO and data visualization tools (GA4, Looker, Tableau, etc.). Proven collaboration with Marketing and Engineering teams. Strong design sensibility, understanding of technical trade-offs, and awareness of B2B user behavior and customer psychology behind conversion decisions. Effective communication skills across diverse teams and organizational levels. Desired: Experience in B2B environments or companies with similar acquisition flows. Familiarity with Twilio products, like CDP. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800. Based in the San Francisco Bay area, California: $113,600 - $142,000. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead a team of product marketing managers to define the narrative for Twilio's Messaging and Email businesses. Shape positioning frameworks that connect product innovation to market trends and drive integrated go-to-market programs. | Candidates must have 8+ years of experience in product marketing or technical marketing, with a strong track record in relevant fields. They should also have 3+ years of team management experience and be exceptional storytellers with strategic thinking abilities. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Director, Product Marketing. About the job This position is needed to support Twilio's Messaging and Email businesses, two of our most established and highest-impact product lines serving customers who depend on reliable, scalable communications infrastructure to reach billions of people globally. As Director of Product Marketing, you'll lead a team of PMMs to define how we tell the story of trusted digital interactions in a rapidly evolving market. Twilio envisions a world in which every digital interaction is amazing, and our Messaging and Email platforms are foundational to delivering on that vision – enabling both self-service and enterprise customers to build any experience without the complexity. This role requires someone who can look beyond their immediate domain to connect narratives across Twilio's platform, identify emerging market opportunities, and translate complex technical capabilities into compelling positioning that resonates with developers, product leaders, and C-suite buyers. You'll be a key strategic partner to R&D and Marketing leadership, influencing not just what we build, but how the market understands its value. Responsibilities In this role, you’ll: Lead a high-performing team of product marketing managers across Messaging and Email, fostering a culture of excellence, collaboration, and growth. Provide career coaching and create pathways for your team's advancement. Shape and own the narrative for Twilio's Messaging and Email businesses—building positioning frameworks that connect product innovation to market trends, customer needs, and business outcomes. Your storytelling will influence sales conversations, analyst briefings, customer presentations, and executive communications. Partner deeply with R&D leadership to influence roadmap prioritization, align on positioning early in the product development cycle, and establish repeatable rituals for customer validation and market storytelling. Drive integrated go-to-market programs across self-service and enterprise segments, partnering with Corporate Communications (AR, PR, social), Campaigns, and GTM Enablement to amplify the messaging narrative, generate demand, and drive product adoption at scale. Drive meaningful product launches through Twilio's PDLC—ensuring releases are positioned strategically, supported with customer proof points, and integrated into broader go-to-market motions. Look across the business to identify where Messaging and Email intersect with broader platform capabilities and build compelling narratives that elevate how customers understand the full power of Twilio's communications infrastructure. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of experience in product marketing or technical marketing, with a strong track record in communications infrastructure, messaging platforms, developer tools, SaaS platforms, or enterprise software 3+ years of experience managing teams. You've built high-performing teams and developed talent that has gone on to take larger roles. You are a strategic thinker and naturally look across teams, products, and functions to identify connections and opportunities others miss. You see the forest, not just the trees. You’re an exceptional storyteller and narrative builder. You don't just describe features—you craft narratives that connect product capabilities to business outcomes, market shifts, and customer transformation. You can make the complex compelling. You have a proven ability to drive alignment and influence across R&D, AR, PR, Campaigns, Sales, and executive teams—even in ambiguous or high-stakes situations. You know how to enable and educate internal audiences to drive meaningful and actionable content. You can get things done. We want to talk about how you manage projects. You have a track record of meaningful impact. You've launched products, shaped positioning, or built programs that directly contributed to revenue growth, market perception, or competitive wins. Bachelor’s degree or equivalent experience required. Desired: Experience with established, high-revenue product lines—you understand the unique challenges of maintaining growth and innovation in mature markets. Background in messaging, email, or communications infrastructure, or adjacent areas like CPaaS, marketing automation platforms, or developer-focused communications APIs. Familiarity with developer and enterprise audiences, including how to position technical products for both builders and buyers. Experience working in fast-growth technology companies where you've scaled teams, processes, or narratives alongside the business. Strong writing and presentation skills—you're a stickler for clear, precise language and know how to craft a story that lands with any audience. Demonstrated success in influencing product roadmaps and building trusted partnerships with R&D leaders. Understanding of Twilio's platform, products, and market position, or the ability to ramp quickly and bring fresh perspective. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200. Based in the San Francisco Bay area, California: $243,680 - $304,600. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until February 15, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead and develop AI infrastructure products, define strategy and roadmap, and collaborate across teams to deliver innovative AI solutions. | Over 10 years in product management, with at least 2 years in AI infrastructure or agentic systems, strong technical skills, and experience with cloud platforms and AI technologies. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Principal, Product Manager - AI. About the job Twilio is looking for a Senior Principal, Product Manager to lead and help deliver on our strategic vision for customer engagement AI infrastructure and agentic application frameworks, that will power the next generation of intelligent communications. In this role, you will define the strategy, product architecture, and roadmap for Twilio’s support for AI use of its platform enabling developers, enterprises, and internal teams to build autonomous, adaptive, and multi-modal agent applications leveraging Twilio’s data, APIs, and ecosystem. You will partner closely with engineering, data science, and our GTM organization to deliver Twilio’s AI capabilities, ensuring scale, trust, and performance across global real-time conversational systems that serve millions. Responsibilities In this role, you’ll: • Define the product vision and long-term roadmap for AI-based apps using Twilio’s platform, and engagement agent orchestration layers. • Champion modular, scalable solutions for building and deploying agentic applications across customer engagement omnichannel use cases (e.g. contact center automation, proactive messaging, outbound marketing). • Partner with engineering to build and/or use reliable model-serving and agentic-use infrastructure, real-time reasoning APIs, and adaptive data pipelines. • Drive the development of SDK and API layers enabling developers to compose intelligent agents grounded in Twilio’s conversational products and customer data. • Analyze and define market size, product use and adoption metrics for latency, accuracy, cost, and developer adoption, balancing innovation with operational excellence. • Collaborate with Privacy, Legal, and Ethics teams to ensure responsible AI practices, model governance, and secure data usage. • Work with Sales, Support, and Product Marketing in an effective manner to drive cross-organizational collaboration and influence. • Act as a thought leader across the AI ecosystem representing Twilio at conferences, advising product teams on AI-native design, and shaping open-source or partner integrations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • 10+ years of experience in product management with at least 2 years focused on AI infrastructure, agentic developer platforms, or at-scale agentic systems. • Deep understanding of LLMs, inference optimization, retrieval-augmented generation, and frameworks for agentic behavior orchestration. • Demonstrated experience and success in building and launching new product and product features in cloud-based platforms. • Proven experience working with AI infrastructure technologies (e.g., vector databases, model-serving frameworks, orchestration stacks like LangChain or Semantic Kernel). • Strong technical literacy - able to translate between research, engineering, and product strategy. • Excellent customer advocacy - able to present, distill, and use customer data and feedback to build a strategy, roadmap, and features. • Excellent collaboration and storytelling skills - able to influence C-level stakeholders and technical teams alike. • Degree in Computer Science, Engineering, or a related field (advanced degree preferred). Location This role will be remote based in the US Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation • Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. $219,360 - $274,200. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200. • Based in the San Francisco Bay area, California: $243,680 - $304,600. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead and define the AI infrastructure and agentic application frameworks for Twilio's communication platform. | Over 10 years of product management experience, with at least 2 years in AI infrastructure or agentic systems, deep understanding of LLMs and related frameworks, and proven success in cloud-based product launches. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Principal, Product Manager - AI. About the job Twilio is looking for a Senior Principal, Product Manager to lead and help deliver on our strategic vision for customer engagement AI infrastructure and agentic application frameworks, that will power the next generation of intelligent communications. In this role, you will define the strategy, product architecture, and roadmap for Twilio’s support for AI use of its platform enabling developers, enterprises, and internal teams to build autonomous, adaptive, and multi-modal agent applications leveraging Twilio’s data, APIs, and ecosystem. You will partner closely with engineering, data science, and our GTM organization to deliver Twilio’s AI capabilities, ensuring scale, trust, and performance across global real-time conversational systems that serve millions. Responsibilities In this role, you’ll: Define the product vision and long-term roadmap for AI-based apps using Twilio’s platform, and engagement agent orchestration layers. Champion modular, scalable solutions for building and deploying agentic applications across customer engagement omnichannel use cases (e.g. contact center automation, proactive messaging, outbound marketing). Partner with engineering to build and/or use reliable model-serving and agentic-use infrastructure, real-time reasoning APIs, and adaptive data pipelines. Drive the development of SDK and API layers enabling developers to compose intelligent agents grounded in Twilio’s conversational products and customer data. Analyze and define market size, product use and adoption metrics for latency, accuracy, cost, and developer adoption, balancing innovation with operational excellence. Collaborate with Privacy, Legal, and Ethics teams to ensure responsible AI practices, model governance, and secure data usage. Work with Sales, Support, and Product Marketing in an effective manner to drive cross-organizational collaboration and influence. Act as a thought leader across the AI ecosystem representing Twilio at conferences, advising product teams on AI-native design, and shaping open-source or partner integrations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 10+ years of experience in product management with at least 2 years focused on AI infrastructure, agentic developer platforms, or at-scale agentic systems. Deep understanding of LLMs, inference optimization, retrieval-augmented generation, and frameworks for agentic behavior orchestration. Demonstrated experience and success in building and launching new product and product features in cloud-based platforms. Proven experience working with AI infrastructure technologies (e.g., vector databases, model-serving frameworks, orchestration stacks like LangChain or Semantic Kernel). Strong technical literacy - able to translate between research, engineering, and product strategy. Excellent customer advocacy - able to present, distill, and use customer data and feedback to build a strategy, roadmap, and features. Excellent collaboration and storytelling skills - able to influence C-level stakeholders and technical teams alike. Degree in Computer Science, Engineering, or a related field (advanced degree preferred). Location This role will be remote based in the US Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. $219,360 - $274,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200. Based in the San Francisco Bay area, California: $243,680 - $304,600. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Partnering with engineering teams to develop and implement HR strategies that support organizational growth and culture. | Over 10 years of HRBP experience, with at least 4 years working closely with software engineering or product management teams, and deep knowledge of engineering orgs. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior HRBP Manager, Engineering. About the job As a Sr HRBP Manager, you’ll work side-by-side with senior leaders in Twilio’s engineering org to craft bold talent strategies that grow organizational capabilities, evolve ways-of-working, and fuel a culture built to deliver world-class CPaaS products. You’ll report directly to the HRBP lead for the Chief Product Officer and join a group of high-impact HR peers. This role is custom-built for someone who thrives in a product-development environment and is motivated to drive organizational success. Responsibilities This role brings energy, insight, and action to every challenge by: Taking a consultative, data-driven approach to uncover opportunities Using analytics and insights to drive timely, targeted outcomes Building high-ROI programs, ranging from org design, workforce planning, and culture curation Partnering closely with HR COEs to ensure your functional talent strategy syncs with cyclical programs Turbo-boosting your productivity with sensible usage of AI tools As a trusted advisor you’ll: Maintain a strong say:do ratio and uphold confidentiality Activate effective executive coaching skills Leverage deep understanding of engineering orgs to shape outcomes Lead by example—living and modeling Twilio Magic (values) Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 10+ years of HRBP experience and 4+ years partnering with software engineering or product management teams Deep knowledge of engineering orgs, including operating models, methodologies, roles, and trends Proven ability to deliver scalable, high-ROI, business-first people programs Exceptional communication, coaching, and relationship-building skills Energized by learning, solving complex problems, and driving results Desired: Experience partnering with internal OE consultants and/or HCM strategy firms Background working within HRBP teams that build and drive functional talent strategies Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840-$187,300.00 Based in the San Francisco Bay area, California: $166,400.00-$208,000 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 12/15/25 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead the strategy and development of AI support platforms and agentic applications, collaborating with engineering and stakeholders to deliver scalable, responsible AI solutions. | Over 10 years in product management, deep understanding of LLMs, inference optimization, AI infrastructure technologies, and experience with cloud-based platforms. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.See yourself at Twilio Join the team as Twilio’s next Senior Principal, Product Manager - AI. About the job Twilio is looking for a Senior Principal, Product Manager to lead and help deliver on our strategic vision for customer engagement AI infrastructure and agentic application frameworks, that will power the next generation of intelligent communications. In this role, you will define the strategy, product architecture, and roadmap for Twilio’s support for AI use of its platform enabling developers, enterprises, and internal teams to build autonomous, adaptive, and multi-modal agent applications leveraging Twilio’s data, APIs, and ecosystem. You will partner closely with engineering, data science, and our GTM organization to deliver Twilio’s AI capabilities, ensuring scale, trust, and performance across global real-time conversational systems that serve millions. Responsibilities In this role, you’ll: • Define the product vision and long-term roadmap for AI-based apps using Twilio’s platform, and engagement agent orchestration layers. • Champion modular, scalable solutions for building and deploying agentic applications across customer engagement omnichannel use cases (e.g. contact center automation, proactive messaging, outbound marketing). • Partner with engineering to build and/or use reliable model-serving and agentic-use infrastructure, real-time reasoning APIs, and adaptive data pipelines. • Drive the development of SDK and API layers enabling developers to compose intelligent agents grounded in Twilio’s conversational products and customer data. • Analyze and define market size, product use and adoption metrics for latency, accuracy, cost, and developer adoption, balancing innovation with operational excellence. • Collaborate with Privacy, Legal, and Ethics teams to ensure responsible AI practices, model governance, and secure data usage. • Work with Sales, Support, and Product Marketing in an effective manner to drive cross-organizational collaboration and influence. • Act as a thought leader across the AI ecosystem representing Twilio at conferences, advising product teams on AI-native design, and shaping open-source or partner integrations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • 10+ years of experience in product management with at least 2 years focused on AI infrastructure, agentic developer platforms, or at-scale agentic systems. • Deep understanding of LLMs, inference optimization, retrieval-augmented generation, and frameworks for agentic behavior orchestration. • Demonstrated experience and success in building and launching new product and product features in cloud-based platforms. • Proven experience working with AI infrastructure technologies (e.g., vector databases, model-serving frameworks, orchestration stacks like LangChain or Semantic Kernel). • Strong technical literacy - able to translate between research, engineering, and product strategy. • Excellent customer advocacy - able to present, distill, and use customer data and feedback to build a strategy, roadmap, and features. • Excellent collaboration and storytelling skills - able to influence C-level stakeholders and technical teams alike. • Degree in Computer Science, Engineering, or a related field (advanced degree preferred). Location This role will be remote based in the US Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation • Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. $219,360 - $274,200. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200. • Based in the San Francisco Bay area, California: $243,680 - $304,600. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th**, 2025,** but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead and manage the technical revenue accounting team, ensure compliance with ASC 606, and collaborate with cross-functional teams on revenue recognition policies. | Bachelor’s in Accounting, 8+ years in technical accounting, 6+ years in people management, expertise in ASC 606 and SaaS revenue models. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Manager, Technical Revenue Accounting. About the job In this role, you will lead the evaluation, development, and implementation of revenue recognition policy ensuring compliance with ASC 606. You will serve as the subject matter expert and partner cross-functionally to ensure accounting conclusions align with business strategy while maintaining compliance, audit readiness, and operational scalability. You will lead the assessment and documentation of revenue recognition conclusions for complex and non-standard contracts with customers, author technical memos, and serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the External Auditors. The successful candidate will be someone who is a strategic thinker and trusted leader, who develops high-performing teams and elevates expertise, and thrives in the technical nuances but can synthesize details at the appropriate level to suit the audience. Responsibilities In this role, you’ll: Manage and lead team responsible for technical accounting assessments of complex customer contracts, including multi-element arrangements, SaaS, usage-based pricing, variable consideration, customer incentives, and partnerships. Own and maintain global revenue accounting policy, including memos and position papers, under ASC 606, that evolve with the business. Own and maintain the process for determining and updating Stand-Alone Selling Pricing (SSPs), including periodic refreshes, qualitative and quantitative analysis, and documentation in compliance with ASC 606. Provide guidance and mentorship to team members and partner groups on technical revenue matters, including education on principles and requirements of policies, processes, and controls. Lead cross-functional partnerships with Sales, Legal, and Product and Pricing teams on contract, product bundling, and pricing/discounting structure implications to ensure overarching commercial strategies and revenue recognition are aligned in compliance with ASC 606. Serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the external auditors. Oversee alignment with operational revenue accounting’s use of ERP tooling for the implementation of customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606. Oversee the technical revenue accounting function’s monthly close process, including reviewing journal entries, reconciliations, audit deliverables, and SEC reporting disclosures related to revenue recognition. Own and maintain SOX control environment over contract review and non-operationals revenue accounting processes. Lead collaboration with IT and business partners to design and enhance revenue automation tools ensuring scalable, accurate, and complete system configuration. Lead revenue accounting’s assessment for new product launches, pricing model changes, and other GTM initiatives and partnership. Serve as the expert and end-to-end owner for technical revenue accounting with a holistic forward thinking vision to mitigate risk, drive efficiency, lead change, and elevate expertise. Lead special projects and company wide-initiatives as needed, leveraging technical expertise to drive successful outcomes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s Degree in Accounting or related field. 8+ years of progressive experience with a focus in technical accounting within a public accounting firm and a large fast-paced corporate environment. 6+ years of progressive people management experience. Expert technical knowledge of ASC 606 and US GAAP, especially in SaaS and usage-based revenue models. Proven communication skills to write and present complex technical accounting concepts and positions, with consideration for the varying levels of audience expertise. Expert at designing and implementing internal controls based on thorough grasp of the fact pattern and applicable risks. Excellent analytical and problem solving skills with the ability to interpret and apply accounting standards to complex scenarios that also considers scalable operational concerns. Proven ability to build, nurture, and influence effective working relationships at all levels of the organization. A trusted leader and strategic thinker, with intense curiosity, and a proven ability to take initiative in addressing complex issues. Proven ability to cut through the noise to identify the core components of a problem, and then drive towards a pragmatic, scalable, and optimized outcome. Desired: CPA or equivalent certification 5+ years of Big 4 public accounting experience Experience in technical revenue accounting at high-growth technology and/or publicly traded companies. Experience with Oracle RMCS and Zuora Revenue. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800. Based in the San Francisco Bay area, California: $182,960 - $228,700. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th , 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

The Senior Manager will lead the evaluation, development, and implementation of revenue recognition policy ensuring compliance with ASC 606. They will also manage a team responsible for technical accounting assessments of complex customer contracts and maintain global revenue accounting policy. | Candidates must have a Bachelor's Degree in Accounting or a related field and at least 8 years of progressive experience in technical accounting. Additionally, 6 years of people management experience and expert knowledge of ASC 606 and US GAAP are required. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Manager, Technical Revenue Accounting. About the job In this role, you will lead the evaluation, development, and implementation of revenue recognition policy ensuring compliance with ASC 606. You will serve as the subject matter expert and partner cross-functionally to ensure accounting conclusions align with business strategy while maintaining compliance, audit readiness, and operational scalability. You will lead the assessment and documentation of revenue recognition conclusions for complex and non-standard contracts with customers, author technical memos, and serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the External Auditors. The successful candidate will be someone who is a strategic thinker and trusted leader, who develops high-performing teams and elevates expertise, and thrives in the technical nuances but can synthesize details at the appropriate level to suit the audience. Responsibilities In this role, you’ll: Manage and lead team responsible for technical accounting assessments of complex customer contracts, including multi-element arrangements, SaaS, usage-based pricing, variable consideration, customer incentives, and partnerships. Own and maintain global revenue accounting policy, including memos and position papers, under ASC 606, that evolve with the business. Own and maintain the process for determining and updating Stand-Alone Selling Pricing (SSPs), including periodic refreshes, qualitative and quantitative analysis, and documentation in compliance with ASC 606. Provide guidance and mentorship to team members and partner groups on technical revenue matters, including education on principles and requirements of policies, processes, and controls. Lead cross-functional partnerships with Sales, Legal, and Product and Pricing teams on contract, product bundling, and pricing/discounting structure implications to ensure overarching commercial strategies and revenue recognition are aligned in compliance with ASC 606. Serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the external auditors. Oversee alignment with operational revenue accounting’s use of ERP tooling for the implementation of customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606. Oversee the technical revenue accounting function’s monthly close process, including reviewing journal entries, reconciliations, audit deliverables, and SEC reporting disclosures related to revenue recognition. Own and maintain SOX control environment over contract review and non-operationals revenue accounting processes. Lead collaboration with IT and business partners to design and enhance revenue automation tools ensuring scalable, accurate, and complete system configuration. Lead revenue accounting’s assessment for new product launches, pricing model changes, and other GTM initiatives and partnership. Serve as the expert and end-to-end owner for technical revenue accounting with a holistic forward thinking vision to mitigate risk, drive efficiency, lead change, and elevate expertise. Lead special projects and company wide-initiatives as needed, leveraging technical expertise to drive successful outcomes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s Degree in Accounting or related field. 8+ years of progressive experience with a focus in technical accounting within a public accounting firm and a large fast-paced corporate environment. 6+ years of progressive people management experience. Expert technical knowledge of ASC 606 and US GAAP, especially in SaaS and usage-based revenue models. Proven communication skills to write and present complex technical accounting concepts and positions, with consideration for the varying levels of audience expertise. Expert at designing and implementing internal controls based on thorough grasp of the fact pattern and applicable risks. Excellent analytical and problem solving skills with the ability to interpret and apply accounting standards to complex scenarios that also considers scalable operational concerns. Proven ability to build, nurture, and influence effective working relationships at all levels of the organization. A trusted leader and strategic thinker, with intense curiosity, and a proven ability to take initiative in addressing complex issues. Proven ability to cut through the noise to identify the core components of a problem, and then drive towards a pragmatic, scalable, and optimized outcome. Desired: CPA or equivalent certification 5+ years of Big 4 public accounting experience Experience in technical revenue accounting at high-growth technology and/or publicly traded companies. Experience with Oracle RMCS and Zuora Revenue. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800. Based in the San Francisco Bay area, California: $182,960 - $228,700. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th , 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

The Senior Manager will lead the evaluation, development, and implementation of revenue recognition policy ensuring compliance with ASC 606. They will also manage a team responsible for technical accounting assessments of complex customer contracts and oversee the monthly close process. | Candidates must have a Bachelor's Degree in Accounting or a related field, with 8+ years of progressive experience in technical accounting and 6+ years of people management experience. Expert knowledge of ASC 606 and US GAAP, particularly in SaaS and usage-based revenue models, is required. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Manager, Technical Revenue Accounting. About the job In this role, you will lead the evaluation, development, and implementation of revenue recognition policy ensuring compliance with ASC 606. You will serve as the subject matter expert and partner cross-functionally to ensure accounting conclusions align with business strategy while maintaining compliance, audit readiness, and operational scalability. You will lead the assessment and documentation of revenue recognition conclusions for complex and non-standard contracts with customers, author technical memos, and serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the External Auditors. The successful candidate will be someone who is a strategic thinker and trusted leader, who develops high-performing teams and elevates expertise, and thrives in the technical nuances but can synthesize details at the appropriate level to suit the audience. Responsibilities In this role, you’ll: Manage and lead team responsible for technical accounting assessments of complex customer contracts, including multi-element arrangements, SaaS, usage-based pricing, variable consideration, customer incentives, and partnerships. Own and maintain global revenue accounting policy, including memos and position papers, under ASC 606, that evolve with the business. Own and maintain the process for determining and updating Stand-Alone Selling Pricing (SSPs), including periodic refreshes, qualitative and quantitative analysis, and documentation in compliance with ASC 606. Provide guidance and mentorship to team members and partner groups on technical revenue matters, including education on principles and requirements of policies, processes, and controls. Lead cross-functional partnerships with Sales, Legal, and Product and Pricing teams on contract, product bundling, and pricing/discounting structure implications to ensure overarching commercial strategies and revenue recognition are aligned in compliance with ASC 606. Serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the external auditors. Oversee alignment with operational revenue accounting’s use of ERP tooling for the implementation of customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606. Oversee the technical revenue accounting function’s monthly close process, including reviewing journal entries, reconciliations, audit deliverables, and SEC reporting disclosures related to revenue recognition. Own and maintain SOX control environment over contract review and non-operationals revenue accounting processes. Lead collaboration with IT and business partners to design and enhance revenue automation tools ensuring scalable, accurate, and complete system configuration. Lead revenue accounting’s assessment for new product launches, pricing model changes, and other GTM initiatives and partnership. Serve as the expert and end-to-end owner for technical revenue accounting with a holistic forward thinking vision to mitigate risk, drive efficiency, lead change, and elevate expertise. Lead special projects and company wide-initiatives as needed, leveraging technical expertise to drive successful outcomes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s Degree in Accounting or related field. 8+ years of progressive experience with a focus in technical accounting within a public accounting firm and a large fast-paced corporate environment. 6+ years of progressive people management experience. Expert technical knowledge of ASC 606 and US GAAP, especially in SaaS and usage-based revenue models. Proven communication skills to write and present complex technical accounting concepts and positions, with consideration for the varying levels of audience expertise. Expert at designing and implementing internal controls based on thorough grasp of the fact pattern and applicable risks. Excellent analytical and problem solving skills with the ability to interpret and apply accounting standards to complex scenarios that also considers scalable operational concerns. Proven ability to build, nurture, and influence effective working relationships at all levels of the organization. A trusted leader and strategic thinker, with intense curiosity, and a proven ability to take initiative in addressing complex issues. Proven ability to cut through the noise to identify the core components of a problem, and then drive towards a pragmatic, scalable, and optimized outcome. Desired: CPA or equivalent certification 5+ years of Big 4 public accounting experience Experience in technical revenue accounting at high-growth technology and/or publicly traded companies. Experience with Oracle RMCS and Zuora Revenue. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800. Based in the San Francisco Bay area, California: $182,960 - $228,700. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th , 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Build trusted relationships with industry analysts to elevate Twilio’s market position. Manage analyst evaluation submissions and develop proactive engagement programs with strategic analysts. | 10+ years of experience in Analyst Relations or related fields is required. Strong communication skills and the ability to collaborate cross-functionally are essential. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Director of Analyst Relations, an individual contributor role reporting directly to the Sr. Director of Analyst Relations. About the job This position is needed to build trusted, influential relationships with top-tier industry analysts and influencers that elevate Twilio’s market position, as well as leverage the expertise of analyst partners to guide internal team strategy for winning in the next era of CX. Responsibilities In this role, you’ll: Manage and lead major analyst evaluation submissions and related reprint campaigns Develop and lead proactive engagement programs with strategic analysts that support category creation efforts Identify and prioritize new independent influencers and thought leaders relevant to target growth areas Gather and channel market insights back to internal teams to support strategic direction, roadmap and GTM (e.g. product, marketing and C-suite) Strategically leverage budget with independent influencers that carry the most value in amplifying category creation messaging Secure paid and owned coverage that supports Twilio’s vision and narrative Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years experience in Analyst Relations or related experience in Communications, Public Relations or Product Marketing Excellent writing, editing and attention to detail Proven success in driving strategic Analyst Relations programs that are aligned to business outcomes Strong communication skills and adept at engaging and managing executive expectations Ability to wear the stakeholders shoes including understanding what we need them to know, say and do, and how to drive influence Effective collaborator that can work cross-functionally across teams such as PMM, Product, Customer Marketing, PR, IR, Finance, Legal and more Desired: Bachelor’s degree Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800 - $209,700. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700 - $222,100. Based in the San Francisco Bay area, California: $197,400 - $246,700. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until 10/15/25, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead internal communications strategy and execution for the People team, manage editorial calendar, build brand for People team, advise senior leadership, and support junior team members. | Bachelor’s degree, 12+ years in internal or corporate communications with 5+ years HR communications experience, measurable results focus, and proficiency with various collaboration tools. | Description: • Drive planning, strategy, and execution of the People team’s internal communications program, from block and tackle programs to high stakes change management and initiatives, such AI literacy. • Manage the editorial calendar of People team news and stories, ensuring Twilions receive the information that matters most on the right channel, at the right time, and as a story that is memorable and actionable. • Create a clear, compelling umbrella brand for the People team that reflects the innovative and employee-friendly nature of our programs. Partner with HR to operationalize and promote this brand. • Act as a trusted advisor to the Chief Administrative Officer, owning all her internal content and the strategy for her visibility at the company. • Drive special projects, as needed, across the G&A functions, such as the roll out of AI tools and training companywide. • Advise and build strong relationships with the People Leadership Team, as well as other key stakeholders across HR, Legal, and IT. • Support and mentor more junior team members, helping them grow their skills and advance. Requirements: • Bachelor’s degree in English, Communications, or related field • 12+ years’ experience in internal communications or corporate communications with 5+ years HR communications experience. • Thinks in terms of measurable results to gauge program effectiveness and course correct where needed. • Proficiency with AirTable, Slack, ServiceNow, Zoom, Google Workspace, Staffbase, Slido, Polly. (Desired) • Remote but not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Benefits: • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. • All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Develop and maintain software, collaborate on backend services and APIs, perform code reviews, support production operations including on-call, and create clear documentation. | Bachelor’s or Master’s degree or equivalent experience, experience with Go or Java, strong communication skills, ability to participate in on-call rotation, and desired experience with NoSQL databases and AWS cloud containerization. | Description: • Develop and maintain software • Work with a small and collaborative team, whiteboarding ideas, building backend services and APIs • Perform thorough and thoughtful code reviews to help maintain a high standard of code quality • Support production operations, building, releasing and assisting with team on-call • Craft clear and concise documentation Requirements: • Bachelor’s and/or Master’s degree, preferable in Computer Science, or equivalent experience • Experience with Go or Java • Strong written and verbal communication skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences. • Ability to participate in an on-call rotation • Experience using NoSQL databases like DynamoDB (desired) • Experience with cloud platforms like AWS, including containerization and orchestration tools (e.g., Docker, Kubernetes) (desired) • Polyglot developer with the ability to work across multiple programming languages and frameworks as needed. (desired) Benefits: • health care insurance • 401(k) retirement account • paid sick time • paid personal time off • paid parental leave • equity (eligible to participate in Twilio's equity plan)

Lead and execute a global portfolio of large-scale events, managing strategy, teams, budgets, and cross-functional collaboration to drive business outcomes. | 8+ years in event management with leadership experience, strong communication skills, ability to manage budgets and collaborate with sales, marketing, and product teams. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Sr. Manager, Global Events - Experiential Flagship Events. About the job This position is needed to lead our flagship event portfolio, including our annual user conference, Sales Kickoff, Sales Club, and other high profile events for our customers. This strategic role is responsible for crafting and executing a comprehensive event strategy that drives pipeline growth, accelerates world-class customer experiences, increases customer adoption, and enhances brand awareness in the market. This role will require a strategic leader with a proven track record of delivering large-scale, impactful events that align with business objectives. This role will collaborate closely with cross-functional teams across marketing, as well as C-level executives and regional field teams across LATAM, EMEA, and APJ. This position reports to the Senior Director, Global Events. Responsibilities In this role, you’ll: • Develop and implement high-impact event strategies and experiences that align with Twilio's business objectives and outcomes. • Lead and mentor a matrixed team of event professionals, fostering a culture of excellence, creativity and collaboration. • Manage a portfolio of events, ensuring flawless execution and a seamless attendee experience. • Collaborate with cross-functional and regional teams in LATAM, EMEA, and APJ to ensure cohesive branding and messaging across all events while tailoring them for local markets, ensuring relevance and maximizing regional impact. • Oversee event budgets, timelines, and vendor relationships to ensure seamless delivery and high-quality execution. • Drive awareness, customer adoption, demand conversion, and community engagement through innovative and compelling event experiences. • Use data and analytics to assess and evolve event programs to create unique and memorable experiences that resonate with our audience. • Stay abreast of industry trends and incorporate best practices into event planning and execution. • Partner closely with product teams to align event content, product demos, and launches with the overall product roadmap and go-to-market strategy. • Collaborate with sales leaders to integrate pipeline generation, customer engagement, and partner relationships into the event strategy, ensuring events contribute to revenue goals. • Work with brand leaders to ensure all events align with Twilio’s brand identity and positioning, creating a consistent and powerful customer experience. • Provide regular reporting on event performance, ROI, and impact on business objectives. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Required: • 8+ years of experience in event management, with a focus on large-scale, global events as well as Internal Events including Sales Kickoffs and Sales Clubs. • Proven leadership experience, managing teams and cross-functional collaboration. • Strong communication and interpersonal skills, with experience working with C-level executives. • Demonstrated ability to manage event strategy, execution, and post-event analysis. • Experience working closely with product, sales, and marketing teams to align event goals with broader business strategies. • Ability to manage budgets, timelines, and vendor relationships effectively. • A strategic thinker with the ability to thrive in a fast-paced, dynamic environment. • Strong problem-solving abilities, with a proactive and solution-oriented mindset. • Ability to work independently as well as part of a team, collaborating effectively with colleagues from various departments. Desired: • Familiarity with Google Suite, Airtable, Swoogo, Slack • Experience managing events across multiple regions and an understanding of global event trends. Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation • Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000 - $157,500. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400 - $166,700. • Based in the San Francisco Bay area, California: $148,200 - $185,200. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 30, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Design, build, and optimize large-scale distributed messaging and media systems with focus on reliability, scalability, and performance while collaborating with cross-functional teams. | 5+ years software development experience with proficiency in Java/Scala/C/C++, AWS cloud, Kubernetes, CI/CD, asynchronous messaging, databases, distributed systems, and debugging production infrastructure. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Software Engineer (L3) About the job We are looking for a talented Software Engineer to join our Messaging team. We are searching for engineers that take pride in delivering quality products and are enthusiastic about technology and strive for the opportunity to learn and share their knowledge. You’ll help us build and scale systems that support the core Messaging and Media functionalities in a rapidly evolving market and to provide a trusted experience to our customers. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of messaging use-cases. You will work closely with cross-functional teams to understand business requirements, design and implement reliable, scalable solutions for our Messaging Platform. About You: Will bring your unique set of diverse experiences and background to our team in an open and collaborative manner so that we can all expand and grow faster. Have a desire to leverage your expertise but also dive into lesser known areas of technology, architecture, or whatever is needed to solve engineering day-to-day challenges. Have an open and honest communication style that always puts the customer first “Will the customer be delighted with this?”. Are comfortable dealing with ambiguity and a shifting landscape. Are curious, willing to learn, share and improve. You have a strong sense of ownership and accountability for the product you are delivering. Responsibilities In this role, you’ll: Design and build large-scale distributed messaging and media systems with a focus on reliability, availability, scalability and performance. Work closely with stakeholders and product teams to gather business requirements and translate them into effective technical solutions. Own your code end-to-end from development to deployment and provide operational support through on-call rotations. Take ownership of troubleshooting and resolving operational issues, with opportunities to enhance existing troubleshooting processes and tools. Participate in the refinement of the team's ticket backlog, estimating work and follow Agile ceremonies. Mentor early in career engineers and contribute to a culture of continuous learning and improvement. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s Degree in CS or related field or equivalent working experience. 5+ years of related software development experience shipping multiple products / services. Proficiency in one or more programming languages including Java, Scala, C, C++ and advanced concepts like asynchronous programming, multi-threading etc. Experience in AWS cloud solutions, Kubernetes/EKS, CI/CD pipelines like Buildkite & containerization frameworks like Docker. Experience with asynchronous communication patterns like Kafka, SQS, RabbitMQ etc Experience with relational and non-relational databases, SQL queries, query optimizations and ETL tools. Experience designing and implementing large scale solutions. Experience working in distributed and concurrent systems. Experience with Testing & Automation. Proficiency in debugging production infrastructure and services. Curiosity and interest in learning new programming languages and frameworks. Ability to work independently and as part of a team. Working in agile teams or startup environments with strong customer focus. Commitment for engineering practices that ensure safe and fast paced releases of services. Demonstrated organizational agility, cross-team collaboration, commitment for results, and excellent written and verbal communications. Desired: On-call experience debugging large scale distributed systems. Experience with Devops infrastructure, specifically IaC tools like Terraform and ArgoCD. A strong plus if you have prior experience with MMS/SMS/RCS messaging protocols. Location This role will be remote and based in the U.S. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00. Based in the San Francisco Bay area, California: $163,100.00 - $203,900.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 30th, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Lead strategic alignment and operational excellence for the Platform Experiences Team, manage key technology initiatives, drive cross-company collaboration, and provide leadership and mentorship. | 10+ years in operations or program management, cross-functional experience including consulting and strategy, strong communication skills, passion for technology, and leadership experience. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Director, Technical Program Manager ( L7) About the job This role will guide the strategic alignment and drive operational excellence for the Platform Experiences Team, reporting to the SVP of Engineering Responsibilities In this role, you’ll: Strategic Alignment: Work closely with Engineering leadership to align technology and innovation initiatives with Twilio's strategic goals and objectives. Provide guidance and support in the development and prioritization of technology roadmaps, innovation projects, and investment areas. Strategic Planning: Assist in developing long-term technology and innovation strategies to drive business growth & optimization. Define & drive agendas for key routines and ensure closure of actions and open items. Operational Excellence: Create and maintain rhythms of engineering, operating models, systems and processes to streamline operations throughout the technology organization. Track engineering capacity and allocations to align investments with priorities. Monitor progress, analyze results, and advise leadership on trends, bottlenecks, and opportunities for optimization within the engineering organization. Customer Success: Oversee Service Level Agreements (SLAs), customer impact assessments, metrics analysis, and discussions on customer incidents to drive improvements in service delivery and product reliability. Develop messaging & content for customer meetings & drive post-meeting follow-ups to enhance customer engagement and satisfaction. Program Management: Oversee key technology and innovation initiatives from conception to execution, ensuring timely delivery, effective resource allocation, and regular reporting. Own actions and follow-ups from customer engagements to ensure high satisfaction. Act as a liaison between Engineering leadership and project teams, providing guidance, direction, and support as needed to maintain alignment. Cross-company Collaboration: Drive collaboration across departments, breaking down silos to improve efficiency and productivity. Establish engagement models and portfolio management practices to standardize how Engineering partners with other teams/functions. Deliver meetings, events, and cross-functional initiatives, ensuring seamless logistics and participation from relevant stakeholders. Strategic Communication: Manage internal and external communication to maintain accuracy and consistency across priorities, goals, and tone of voice. Develop talk tracks and content for external customer engagements to ensure high satisfaction. Drive strategic communications internally across the platform experiences team to foster collaboration and strategic execution. Team Development and Leadership: Foster a culture of innovation, collaboration, and excellence within the technology organization. Partner with HR in thinking through workforce management related activities. Provide leadership, mentorship, and support to team members, promoting professional growth and development. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ year in operations or program management Cross-functional experience in a variety of roles like consulting, strategy, business development, sales, project management, and services delivery Strong writing & communication skills with the ability to prioritize and simplify for the sake of execution and efficiency Desire to continually learn and improve upon existing approaches and methodologies - and create approaches when none exists A passion for technology, marketing and messaging Positive, team-oriented demeanor Desired: Minimum 6 years of experience in product, engineering or operations - with a strong track record of progressive experience and responsibility Experienced team leader with ability to build and grow a team Strong knowledge of marketing desired Bachelor degree, MBA is a plus Location This role will be remote based in the US. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $223,300.00-$279,200.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $236,500.00-$295,600.00 Based in the San Francisco Bay area, California: $$262,700.00- $328,400.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 8/27/25, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Build and operate network platform services and APIs in a distributed production environment using DevOps practices and collaborate with cross-functional teams. | 1+ years DevOps/software development experience, proficiency in Python/Java/Go, AWS cloud experience, Linux and bash scripting skills, deployment tools knowledge, and strong networking fundamentals. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Systems Automation Engineer (L2). About the job This position is needed to help build an scalable platform that allows our Network team to manage and operate our Network Infrastructure. You’ll work with a passionate, versatile, and collaborative team, tackling tough problems as we continue to expand our infrastructure. Additionally, you’ll have the opportunity to implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted engagement platform. As a member of our Network Infrastructure Platform team, you will be directly responsible for helping build our network platform services and APIs. You will have the opportunity to build and integrate high standard tools for managing our global network. Responsibilities In this role, you’ll: Work in a small, high-impact, multi-talented engineering team. Collaborate with Product Managers, Architects and other Engineers to tackle complex problems in distributed computing and infrastructure management. Build and operate your team's services in a distributed production environment in the DevOps model. Ensure a high quality by applying gold standards and different kinds of performance testing. Apply Agile methodologies to continuously deliver value to the customers. Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems. Positive attitude, and aptitude to learn and execute quickly in a small team. Become part of the on call rotation for the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Proficiency with one or more programming languages: Python, Java and Go preferred. Experience with different architectures and services running on public cloud infrastructure at scale (AWS preferred) using automation to support deployment, scaling, monitoring, and management. ​​Deep familiarity with Linux (CentOS/RHEL or Ubuntu preferred), bash scripting, service configuration and management. Experience in deployment tools and frameworks, with an understanding of continuous deployment processes (ex: Git, Buildkite, CircleCI, Github Actions). Strong understanding of networking concepts and internet application fundamentals (TCP/IP, DNS, SSL, load balancing, etc) Effective and assertive communication and strong collaboration skills. Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Network’s Platform blending operational excellence with development best practices. Bachelor's degree required, or equivalent experience. 1+ years of experience in a DevOps/Software Development environment. Desired: Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals. Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform. Experience operating large scale systems and media services in production across multiple regions or data centers in a cloud platform or enterprise scale environment. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600 - $143,300. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400 - $151,700. Based in the San Francisco Bay area, California: $134,800 - $168,500. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until August 15th 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.