20 open positions available
Own and drive the product roadmap for financial and corporate systems, collaborating across teams to deliver integrated experiences and strategic projects. | 6-10 years of product management experience, especially in financial, HR, or data systems, with proven success in leading teams and delivering value-driven products. | WEX is an innovative payments and technology company helping our customers simplify the business of running a business in a rapidly changing environment; freeing them to spend more time, with less worry, on the things they love. As we lean into our mission to “simplify the business of running a business”, WEX is focused on simplifying and reimagining experiences for both our customers and employees. We are looking for a Sr. Product Manager to own the execution and delivery of the Customer and Enterprise team’s financial and corporate systems product roadmap. In this role, you will collaborate across the business to build the roadmap with an emphasis on creating simple and integrated experiences that solve key pain points for WEX in the billing and financial functions. The Sr. Product Manager will own end-to-end experiences and define and drive various workstreams; collaborating and aligning across lines of business with Finance, Receivables and HR. About the team: Come and join the Customer and Enterprise Team as we work to transform our company. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business from within, by focusing on the individual user. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. What you’ll do: Modernize and unify our financial systems end-to end by developing business models, defining and analyzing success metrics, and managing strategic projects Deliver best in class experiences and enable capabilities that delight employees and help WEX win in the market Deeply understand WEX and our employee needs to define and prioritize the problems to be solved and inspire the broader team Build the billing and finance roadmap, define users, and drive tradeoff decisions Lead 1-2 scrum teams to align on mission and deliver great results iteratively Leverage qualitative and quantitative data to measure results, inform roadmaps and achieve benefit, adoption and financial results Cross collaborate with product management, analytics, UX, sales/commercial on product research to come up with better and disruptive solutions Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups How you’ll engage: Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work Results Focused: Leverage data to understand how the product is performing and prioritize work Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap Trusted Partner: Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset What you’ll bring: 6 - 10 years of specific product management leader experience (mandatory), ideally with an emphasis on financial, HR and data systems. Demonstrated experience developing great products and processes in finance, including customer driven innovation, rapid experimentation, prototyping, customer journey mapping, and measuring outcomes Clarity on how features (micro) interface with overall product vision (macro) and the ability to clearly articulate that vision to all levels of the organization Proven track record of leading multiple highly successful cross-functional teams and delivering different initiatives in parallel that drive value across an organization Comfort navigating through ambiguity and changing business environments Strong ability to think through unifying elements and common denominators; develop efficient and effective workflows and interfaces with a focus on automation leveraging AI capabilities Data driven approach for everything you do; understanding your customers, roadmap prioritization and measuring success Ability to work in an agile fashion with your teams; go broad or narrow; build, test, iterate Undergraduate degree required, advanced degree is a plus The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $125,300.00 - $154,100.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Design, develop, test, and deploy cloud-based software solutions, including microservices and applications on multi-cloud platforms. | Requires experience with cloud technologies (AWS, Azure), microservices, REST/GraphQL, and programming in C# .NET, which are not aligned with your skill set. | Software Development Engineers [Integrated Engineers] are responsible for development of computer programming systems and applications including the design, coding, testing and deployment of products and solutions to meet firm obligations. The Software Development Engineering focus specializes in the design, development and testing of software systems for software enhancements and new products including cloud-based or internet-related tools. conducts, and evaluates application audits and testing processes and ensures the applications or products meet those defined quality standards. May also create documentation so that future managers and engineers know how to solve potential issues. In addition to software design and development skill sets, employees in these roles should have in-depth knowledge of automated testing tools and traditional quality assurance approaches. Cloud Development: Focus specializes in the development, deployment and maintenance of applications and computing solutions that can be hosted and operated entirely on web based platforms. Plans, designs, develops, tests and troubleshoots cloud based application, works across the complete cloud stack i.e. Software as a Service (SaaS), and/or Platform as a Service (PaaS) and/or Infrastructure as a Service (IaaS) leveraging suites like Salesforce.com, cloud platform, Microsoft Office 365, Windows Azure, Google App Engine and Amazon Web Services/EC2. Interacts with project managers to drive an optimized solution within known constraints. The job also requires in-depth understanding of cloud storage services such as EBS, Amazon S3, EFS etc. Involves integration of cloud applications and require knowledge of APIs, pre-scripting, post-scripting and integration testing. About the Team/Role It’s a really exciting time to be in benefits technology at WEX - our goal is to create an ecosystem to allow WEX to be more nimble, faster to market, and open to emerging business opportunities. We are looking for team members that will be allies on our journey to embrace engineering best practices and agile culture including CI/CD, multi-cloud (AWS and Azure), comprehensive automation testing, event-driven microservices, and world-class security. You will help build out a microservices platform so that it is using the latest and greatest techniques and best practices. This covers everything from requirements gathering and development to testing and deployment. How you’ll make an impact Perform all tasks related to integrated engineering, including requirements definition and management, software design, software development, methods and tools, application support, testing, systems integration and build, release and deployment, configuration management and measurement Be responsible for executing against a development schedule Be responsible for designing, developing, and testing solutions for projects Be responsible for production support by remediating critical production issues. Be responsible for producing project-related artifacts and ensuring development efforts conform to standards. Supporting mentoring new staff Experience you’ll bring Experience with C# .NET Experience building microservices Experience with AWS and Azure or equivalent cloud technologies Experience with REST or GraphQL microservices, performance profiling, and tuning tools Experience with Linux/Unix Strong skills in writing high-performance, efficient, maintainable software Experience with Object-Oriented Analysis and Design SQL Skills Ability to accurately estimate future and remaining work effort Skills in writing technical and design documentation Excellent written and verbal communication skills in English It would be great if you already had Experience with Terraform Experience with Agile/Scrum methodology Experience with Docker and/or Kubernetes Experience working with highly transactional, e-commerce, or finance-related industry or in the health and benefits domains Experience writing and receiving code reviews Experience with Integrated Software Engineering Experience with Python, React and Angular The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $75,200.00 - $95,300.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Develop and implement platform applications, APIs, and integrations for corporate payments, focusing on security, scalability, and user experience. | Requires 4+ years of software engineering experience, cloud expertise (AWS/Azure), automation, security, and team collaboration skills. | About the Team/Role We are seeking a Senior Software Engineer in the WEX Corporate Payments Engineering organization. This role will be a top-tier software engineer to help develop, drive, and execute implementation in an engineering team for the WEX EnCompass platform applications. EnCompass is the customer facing user experience and technical integrations for Corporate Payments customers, including UIs, APIs, webhooks, and data streams. How you’ll make an impact: Help develop, drive and execute a long-term vision and strategy for the Corporate Payments cross-cutting and core services. Collaboratively define and implement a comprehensive architectural roadmap for the EnCompass platform, aligning with business objectives, industry best practices, and other Corporate Payments teams. Foster a culture of innovation, collaboration, empowerment, and continuous learning within the engineering teams. Continuously challenge the status quo and implement mechanisms to reduce time-to-market using efficient engineering methods. Collaborate with other Corporate Payments engineering teams to reuse development practices and components to reduce duplication. Experience you'll bring: 4+ years of experience in software engineering Expertise in rapid development and deployment of internal and external services using cloud computing platforms such as AWS or Azure. Experience writing high-quality automation, including well-formed unit, component, and integration tests and an in-depth understanding of the test pyramid. Strong understanding of security and compliance requirements in cloud and data environments. Excellent team-building and dynamic decision-making skills. Ability to deal with ambiguity and thrive in a fast-paced, dynamic environment. Excellent verbal and written communication skills. Preferred Qualifications: Experience building applications in the finance space, such as credit card products, accounts receivables/payables, etc. Experience working with geographically distributed teams The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $121,500.00 - $145,500.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Design, develop, and maintain scalable cloud-native software solutions using Java, Kafka, and Elasticsearch. | 5-10 years experience with cloud infrastructure, Java, Kafka, Elasticsearch, and AWS, plus strong problem-solving and communication skills. | This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Boston, MA; San Francisco Bay Area, CA; Dallas, TX; Salt Lake City, UT; Seattle, WA; and Portland, ME We are the WEX Fleet Services team, dedicated to building modern API interfaces for WEX’s industry-leading fuel card platform. We are defining and creating APIs for both internal and external customers, and we're at the forefront of creating a foundation to open up new opportunities for WEX. As a Senior Staff Software Engineer on our team, you will be a key contributor and leader following best practices in designing, developing, and maintaining our cloud-native solution and deliver best in class solutions. You'll work with a modern tech stack including containerization, Kafka event streams, ElasticSearch, and APIs written in Java. This is an opportunity for you to join an agile, and collaborative team that values ownership, high-quality results, and a fun working environment. How you’ll make an impact • Design, develop, and implement scalable and reliable software solutions using Kafka, ElasticSearch, and other modern technologies. • Contribute to the architecture and design of our cloud-native infrastructure. • Write clean, maintainable, and well-documented code. • Participate in code reviews and collaborate with other team members to ensure high code quality. • Troubleshoot and resolve issues in a timely and efficient manner. • Pick up new technology and switch between tech stacks with a minimum of fuss. • Stay abreast of industry best practices and emerging technologies. Experience you’ll bring • Bachelor's degree in Computer Science, Engineering, or a related field. • 5-10 years of software development experience, including experience developing and supporting cloud-based infrastructure as code. • Strong understanding of data structures and algorithms, object-oriented design, and problem-solving skills. • Expertise in designing and developing internet-scale services with scalability, availability, security, and reliability design tenets. • Excellent written and verbal communication skills, and a collaborative mindset. • Strongly proficient with event streaming platforms (e.g., Kafka). • Expertise in Elasticsearch, including query optimization, indexing, and data analysis. • Experience with cloud platforms such as AWS. Bonus points for • Experience with Kafka, AWS, Elasticsearch and Java. • Experience with automated deployment pipelines. • Examples of passion projects or contributions to open-source projects. • Passion for technology and a desire to learn and grow. We are looking for engineers who are passionate about building innovative solutions, collaborating with a talented team, and making a meaningful impact on our business. If this sounds like you, we encourage you to apply! The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $165,800.00 - $204,400.00
Lead and oversee the bank's compliance programs, including risk assessments, policies, training, and regulatory engagement. | Minimum of ten years in banking compliance, leadership experience, and specific expertise in B2B payments compliance, with relevant certifications preferred. | Senior Director, WEX Bank Chief Compliance Officer About WEX Bank: WEX Bank is a leading provider of financial solutions and payment services. We are committed to providing our customers with exceptional service while maintaining the highest standards of compliance and ethical conduct. About the Role: We are seeking a highly experienced and skilled Senior Director, WEX Bank Chief Compliance Officer, to lead and Oversee a team of compliance professionals across various areas, including general compliance, compliance testing, third-party risk management, anti-money laundering (AML), know-your-customer (KYC), and the Community Reinvestment Act (CRA). The individual will ensure the Bank is in compliance with all applicable consumer & commercial banking laws and regulations, including tracking potential and new changes to bank laws and regulations, maintaining records, providing recommendations and training etc. This individual will report directly to the Bank president; will also work closely with and support the FinCrime, and the Risk Organizations of WEX Inc. Primary Responsibilities: • Leadership: Lead the WEX Bank compliance organization, ensuring staffing, resource allocation, and compliance strategy development. • Program Management: Manage the compliance program, including risk assessments, policies, training, monitoring, issues management, reporting, and ensuring regulatory compliance. Coordinate with internal and external auditors, review and disseminate audit reports, and manage projects assigned by the Audit Committee. • Control Development: Manage WEX Bank's regulatory compliance controls and assist business functions in designing and implementing their own. • Strategic Guidance: Provide independent compliance advice and thought leadership across WEX Inc. Mitigate regulatory risk and safeguard business growth by providing specialized compliance guidance and expertise for all of WEX's growth initiatives, including the Corporate Payments embedded product initiatives. • Data & Analytics: Partner with relevant teams to ensure adequate compliance data, analytics, and monitoring capabilities. • Industry Awareness: Maintain an understanding of relevant industry standards, best practices, and technologies. • Compliance Culture: Promote a desired compliance-aware culture within the Bank. • Complaint Management: Research, respond, and track regulatory and escalated complaints, implementing necessary remediation. • Risk Management Framework: Maintain a compliance risk management framework with risk assessment, training, testing, and reporting. • Policy Development & Maintenance: Maintain and assist in developing bank policies, presenting them to the Board if needed. • Consumer Programs: Oversee compliance with consumer deposit programs, including third-party oversight, site visits, audits, and coordination during examinations. Functional Oversight: Bank Secrecy Act: Ensure Bank Secrecy Act (BSA) and global anti-money laundering (AML) compliance through daily monitoring, Suspicious Activity Report (SAR) filing, customer identification/due diligence, and adherence to global sanctions programs. Compliance Management: Lead and manage the Bank's comprehensive compliance program, encompassing risk assessments, policies, training, monitoring, issue resolution, and reporting. Work with Enterprise Risk to oversee second-line testing, collaborate with lines of business, manage a compliance advisor team, and chair/co-chair committees while providing insightful reports to leadership. Regulatory Engagement and Reporting: Navigate regulatory complexities by maintaining deep legal and regulatory knowledge, representing the Bank during interactions with authorities, and providing insightful compliance reports to management and the Board. Third-Party Risk Management: Manage the Bank's third-party risk program, designing and overseeing due diligence for complex partnerships, acting as a central contact for all third-party requests, and fostering strong vendor relationships while ensuring adherence to regulations. Community Reinvestment Act (CRA): Spearhead the Bank's CRA initiatives, ensuring regulatory compliance, managing the public file, fostering employee service participation, and leading the preparation of small business loan reports. Qualifications: • Bachelor's degree in business or a related field • Minimum of ten years of experience in banking and compliance and leading a team of compliance professionals • 5+ years of dedicated experience in B2B Payments compliance, including a deep working knowledge of Mastercard and Visa compliance frameworks. • Proven track record of success in leading and managing compliance programs • Strong understanding of applicable regulatory requirements (e.g., BSA, AML, FCPA) • Excellent leadership, communication, and interpersonal skills • Ability to build strong relationships and influence stakeholders across various business units • Proactive, problem-solving approach with a commitment to continuous improvement • Experience working with external bank examiners • Compliance experience with cards and corporate payments. • Certified Regulatory Compliance Manager (CRCM) or equivalent certification (preferred) Compensation and Benefits: WEX Bank offers a competitive compensation package, including a base salary range of $228,000 - $261,100 per year, along with comprehensive benefits such as health insurance, retirement savings plan, paid time off, and more. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $180,000.00 - $240,000.00
Lead product roadmaps and cross-functional teams to deliver customer-focused digital experiences and drive strategic initiatives. | Over 6 years of product management experience with expertise in Agile, customer-centric innovation, data analytics, and collaboration across business and technical teams. | Sr. Product Manager, Agent Experiences WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives. As we lean into our mission to "simplify the business of running a business", WEX is looking to simplify and reimagine our experiences for both customers and employees. We are looking for a Sr. Product Manager to own the execution and delivery of the digital channel team's product roadmap focused on customer success agent experiences. You'll collaborate across the business to build the product roadmap with an emphasis on creating simple and integrated experiences that solve key pain points. In this role, you'll own end-to-end experiences and define and drive various workstreams, collaborating and aligning across lines of business with call center, UX, sales, and technology teams. You will leverage and develop the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, Relevant Expertise. About the team: Come and join the Digital Channels Team as we work to transform our company into a truly digital company. We aren't just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. What you'll do: • Drive the sales agent experience end-to end by developing business models, defining and analyzing success metrics, and managing strategic projects • Deliver best in class digital experiences and enable capabilities that delight employees and help WEX win in the market • Deeply understand the external market and customer needs to define and prioritize the problems to be solved and inspire the broader team • Build the product roadmap, define users, and drive tradeoff decisions • Lead 1-2 scrum teams to align on mission and deliver great results iteratively • Leverage qualitative and quantitative data to measure results, inform roadmaps and achieve benefit, adoption and financial results • Cross collaborate with product management, analytics, UX, sales/commercial on product research to come up with better and disruptive solutions • Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business • Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups How you'll engage: • Strategic Mindset: Seek to understand WEX's corporate strategy, the competitive environment and market trends and how our products can create value • Customer Obsessed: Deeply understand our customers' needs through customer empathy, data and prioritize work • Results Focused: Leverage data to understand how the product is performing and prioritize work • Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap • Trusted Partner: Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate • Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset What you'll bring: • 6-10 years of specific product management leader experience (mandatory), ideally with an emphasis on sales or call center agent experiences. • Proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, customer journey mapping, and measuring outcomes • Experience optimizing agent value across key points of their workflows • Understand how features (micro) interface with overall product vision (macro) • Thrive in driving cross-functional teams and leading initiatives across an organization • Comfort navigating through ambiguity and changing business environments • Have a learning mindset to start developing hypotheses that are tested and iterated • Experience in building self-service products from scratch. Specific experience with building products for data definition, SDKs and APIs from software developers • Strong ability to think through unifying elements and common denominators; dream up user workflows and interfaces • Familiarity with big data frameworks • Data driven approach for everything you do, understanding your customers, roadmap prioritization and measuring success. • Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate • Ability to nurture various projects in parallel, in different stages of maturity and velocity • Undergraduate degree required, advanced degree is a plus The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $125,300.00 - $154,100.00
Lead the development and execution of product roadmaps for digital agent experiences, collaborating across teams to deliver user-centric solutions. | Extensive product management experience, especially in sales or call center environments, with strong data-driven decision-making and cross-functional leadership skills. | Sr. Product Manager, Agent Experiences WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives. As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine our experiences for both customers and employees. We are looking for a Sr. Product Manager to own the execution and delivery of the digital channel team’s product roadmap focused on customer success agent experiences. You’ll collaborate across the business to build the product roadmap with an emphasis on creating simple and integrated experiences that solve key pain points. In this role, you’ll own end-to-end experiences and define and drive various workstreams, collaborating and aligning across lines of business with call center, UX, sales, and technology teams. You will leverage and develop the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, Relevant Expertise. About the team: Come and join the Digital Channels Team as we work to transform our company into a truly digital company. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. What you’ll do: Drive the sales agent experience end-to end by developing business models, defining and analyzing success metrics, and managing strategic projects Deliver best in class digital experiences and enable capabilities that delight employees and help WEX win in the market Deeply understand the external market and customer needs to define and prioritize the problems to be solved and inspire the broader team Build the product roadmap, define users, and drive tradeoff decisions Lead 1-2 scrum teams to align on mission and deliver great results iteratively Leverage qualitative and quantitative data to measure results, inform roadmaps and achieve benefit, adoption and financial results Cross collaborate with product management, analytics, UX, sales/commercial on product research to come up with better and disruptive solutions Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups How you’ll engage: Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work Results Focused: Leverage data to understand how the product is performing and prioritize work Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap Trusted Partner: Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset What you’ll bring: 6-10 years of specific product management leader experience (mandatory), ideally with an emphasis on sales or call center agent experiences. Proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, customer journey mapping, and measuring outcomes Experience optimizing agent value across key points of their workflows Understand how features (micro) interface with overall product vision (macro) Thrive in driving cross-functional teams and leading initiatives across an organization Comfort navigating through ambiguity and changing business environments Have a learning mindset to start developing hypotheses that are tested and iterated Experience in building self-service products from scratch. Specific experience with building products for data definition, SDKs and APIs from software developers Strong ability to think through unifying elements and common denominators; dream up user workflows and interfaces Familiarity with big data frameworks Data driven approach for everything you do, understanding your customers, roadmap prioritization and measuring success. Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate Ability to nurture various projects in parallel, in different stages of maturity and velocity Undergraduate degree required, advanced degree is a plus The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $125,300.00 - $154,100.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Lead the development and execution of enterprise enablement strategies, establish a Center of Excellence, and drive scalable, measurable programs for internal teams and customers. | Over 10 years of experience in enablement, customer success, or related fields, with proven ability to build frameworks, influence cross-functionally, and leverage data for continuous improvement. | About Team / Role The Director, Internal & Customer Enablement leads WEX Health & Benefits’ Enablement Center of Excellence (CoE) and is responsible for defining enablement strategy, building operating plans, and ensuring scalable, repeatable execution across the organization. Enablement is a critical growth driver for WEX—equipping internal teams and customers with the training, insights, tools, and strategies needed to accelerate revenue, strengthen customer relationships, and drive long-term value. This role sets the standards, frameworks, tools, and best practices that empower Account Management, Account Services/Support, and Onboarding/Implementation teams—as well as customers—with the knowledge, skills, and confidence to succeed across the full customer lifecycle. While this role does not own Sales Enablement execution, it partners closely with the Sales Enablement organization to ensure alignment, consistency, and seamless handoffs from sale through onboarding, adoption, and ongoing service. By unifying and elevating enablement across WEX, this leader ensures that every internal team member and every customer receives the right support at the right moment. Through data-driven, scalable enablement programs, the Director strengthens execution, improves customer outcomes, and directly influences revenue growth through higher adoption, expanded product penetration, and improved retention. Success in this role means Teams are consistently enabled with the messaging, skills, tools, and confidence to drive upsell, cross-sell, and renewals. New team members are successfully onboarded and productive within a defined time period. Customers adopt more products, stay longer, and expand faster due to cohesive, well-supported, and informed journeys. Internal alignment is strengthened as teams operate from shared playbooks, unified narratives, and clear execution guidance. Enablement functions as a strategic growth engine, leveraging data, customer insights, and market signals to continuously improve employee and customer engagement. WEX scales with confidence through repeatable processes, consistent enablement, and measurable impact on customer outcomes. How you'll make an impact Enablement Strategy & Operating Planning Define the enterprise enablement vision, strategy, and multi-year roadmap aligned to Health & Benefits business priorities. Translate strategy into operating plans, quarterly priorities, and execution roadmaps for internal and customer enablement teams. Establish governance, prioritization, and intake models to focus enablement efforts on the highest-impact initiatives. Ensure all enablement approaches are scalable, repeatable, and sustainable. Enablement Center of Excellence (CoE) Leadership Establish and lead the Enablement CoE to define standards, frameworks, governance, and best practices across internal and customer-facing teams. Develop scalable enablement models, playbooks, and methodologies leveraged consistently across functions. Serve as a strategic partner to Sales Enablement, aligning on messaging, readiness frameworks, lifecycle milestones, and role clarity without duplicating ownership. Maintain operating rhythms and governance to ensure enablement efforts are coordinated, prioritized, and measurable. Internal Enablement (Non-Sales Execution) Design and deliver role-based enablement for Account Management, Account Services/Support, and Onboarding/Implementation teams. Provide training, tools, playbooks, and resources that reinforce operational excellence, consultative engagement, and consistent customer experiences. Partner across Product, Operations, Legal, Compliance, Marketing, and Growth to ensure content is accurate, compliant, and actionable. Establish metrics and feedback loops to measure adoption, effectiveness, and business impact. Customer Enablement & Education Own the customer enablement and education strategy supporting onboarding, adoption, and long-term success. Build a centralized, scalable customer enablement hub with lifecycle-based resources, training, and self-service content. Implement proactive, multi-touch education programs that drive adoption, reduce friction, and improve outcomes. Leverage NPS, engagement data, and customer feedback to continuously refine customer enablement initiatives. Process Readiness & Alignment Vet, manage, and coordinate internal and external communications for cohesion, clarity, specificity, and proactive engagement. Partner with Account Services & Implementation Operations Readiness to document, communicate, and train on new or changing processes. Engage in strategic initiatives impacting growth, service, and implementation teams to ensure operational readiness. Use post-launch reviews and data-driven insights to refine enablement plans and accelerate adoption. Continuous Improvement & Measurement Incorporate performance data, NPS results, customer feedback, and operational metrics into regular enablement reviews. Create structured feedback loops with internal teams and customers to ensure adaptive, customer-centered enablement. Measure effectiveness through adoption rates, engagement metrics, time-to-readiness, and impact on revenue growth, customer satisfaction, and retention. Leadership & Execution Build, lead, and develop a high-performing enablement team across internal readiness and customer education. Drive clarity of roles, responsibilities, and ownership across enablement functions, particularly in partnership with Sales Enablement. Serve as a trusted advisor to the VP of Account Services & Enablement and cross-functional leaders. Champion operational discipline, continuous improvement, and scalability across all enablement programs. Experience you'll bring Required Qualifications 10+ years of experience in enablement, customer success, operations, learning & development, or related fields; fintech, SaaS, or benefits administration experience preferred. Proven experience building enablement frameworks or Centers of Excellence with measurable outcomes. Strong strategic and operational skills with the ability to translate strategy into execution. Demonstrated success influencing cross-functionally without direct ownership. Experience partnering with Sales Enablement, Product, Marketing, Operations, Legal, and Compliance. Excellent communication, facilitation, and program management skills. Data-driven mindset with experience leveraging metrics, NPS, and customer insights. Preferred Qualifications Deep experience creating training programs (sales, product, customer-facing) and developing playbooks, messaging, and tools for teams at scale. Demonstrated success partnering across GTM, Product, Marketing, Operations, Legal, and Compliance to align priorities and execute consistently. Customer-centric mindset with experience using NPS, insights, and feedback loops to drive continuous improvement. Comfort with change and ambiguity, with the ability to create structure, standards, and scalable processes in evolving environments. Expertise in enablement technologies, including LMS systems, sales/CS enablement platforms, content management tools, and analytics systems. A continuous improvement mindset, with experience implementing structured feedback loops and iterating on programs to increase adoption and impact. Experience leveraging AI and automation to design, deliver, and continuously optimize enablement programs at scale The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $168,800.00 - $204,100.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Define and lead enterprise enablement strategy, establish governance and best practices, and design role-based training programs. | Over 10 years in enablement, customer success, or related fields, with experience building frameworks or Centers of Excellence, and strong cross-functional influence skills. | Job Description: • Define the enterprise enablement vision, strategy, and multi-year roadmap aligned to Health & Benefits business priorities. • Translate strategy into operating plans, quarterly priorities, and execution roadmaps for internal and customer enablement teams. • Establish governance, prioritization, and intake models to focus enablement efforts on the highest-impact initiatives. • Ensure all enablement approaches are scalable, repeatable, and sustainable. • Establish and lead the Enablement CoE to define standards, frameworks, governance, and best practices across internal and customer-facing teams. • Design and deliver role-based enablement for Account Management, Account Services/Support, and Onboarding/Implementation teams. Requirements: • 10+ years of experience in enablement, customer success, operations, learning & development, or related fields; fintech, SaaS, or benefits administration experience preferred. • Proven experience building enablement frameworks or Centers of Excellence with measurable outcomes. • Strong strategic and operational skills with the ability to translate strategy into execution. • Demonstrated success influencing cross-functionally without direct ownership. • Experience partnering with Sales Enablement, Product, Marketing, Operations, Legal, and Compliance. • Excellent communication, facilitation, and program management skills. • Data-driven mindset with experience leveraging metrics, NPS, and customer insights. Benefits: • health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement
Design, develop, test, and deploy software solutions, including cloud-based applications, while collaborating with stakeholders and ensuring quality standards. | Requires 5-10 years of experience, proficiency in React, REST API development, C#, cloud platforms, and modern web technologies. | Software Development Engineers [Integrated Engineers] are responsible for development of computer programming systems and applications including the design, coding, testing and deployment of products and solutions to meet firm obligations. The Software Development Engineering focus specializes in the design, development and testing of software systems for software enhancements and new products including cloud-based or internet-related tools. conducts, and evaluates application audits and testing processes and ensures the applications or products meet those defined quality standards. May also create documentation so that future managers and engineers know how to solve potential issues. In addition to software design and development skill sets, employees in these roles should have in-depth knowledge of automated testing tools and traditional quality assurance approaches. Senior Professional role typically have 5 - 10 years of related experience At WEX, we simplify the business of running a business. Our WEX Benefits solutions reduce complexity and help manage costs of benefits administration for our clients and partners. We are looking for passionate technologists, collaborators, and problem solvers to join our Benefits Technology team as we build the next generation of employer benefits solutions and services. How you’ll make an impact • Support applications both during and outside business hours. • Resolve issues and Service Requests quickly and efficiently. • Support production deployments, which occur on evenings and weekends. Contribute to post-deployment application validation. Quickly troubleshoot, evaluate, and resolve any issues that arise. • Participate in and lead team conversations, meetings and feature discussions. • Design application architecture. Others use your designs as examples to use from. • Develop solutions that can be performant, scalable, consistent, and supportable that can be accomplished within the available scope, time and budget. • Perform design and code reviews within the team and across other teams to ensure implementations adhere to goals, industry standards and best practices. • Deliver software that meets requirements by applying knowledge of the product area to provide the best long-term solutions. • Ensure code is testable at all levels (unit, integration, and end-to-end). • Increase unit test coverage. • Review requirements to provide meaningful, timely and critical feedback to improve them. • Ensure requirements are feasible, implementation is efficient, and the design is aligned with the technical direction of WEX. • Estimate and prioritize project requests. • Assist with internal partner initiatives and projects. Work with Architects, Software Engineers, Quality Assurance Engineers and Business Analysts to collaborate on design and delivery decisions. ● Collaborate with stakeholders to learn about our customers' biggest challenges. ● Measure, inspect, and drive decisions using data. ● Design, test, code, and instrument new solutions. ● Strengthen and drive our engineering process with TDD and BDD, Microservice and Vertical Slice Architectures. ● Support live applications, promote proactive monitoring, rapid incident response, and continuous improvement. ● Analyze existing systems and processes to identify bottlenecks and opportunities for improvements. ● Mentor and learn from your peers, foster continuous learning within your team and organization. ● Become a subject matter expert in your functional area and best practices. ● Assess unique circumstances and apply creative problem-solving techniques to resolve issues or suggest various approaches. ● Independently complete work and proactively review with others. Experience you'll bring ● Bachelor's degree in Computer Science, Software Engineering, or related field. ● Strong experience in software engineering with a Bachelor's degree ● Strong problem-solving and analytical skills ● Passionate about keeping up with modern technologies and design. ● Strong proficiency in Angular and/or React ● Experience building and consuming REST APIs ● Proven track record of writing comprehensive unit tests and test suites ● Strong understanding of software security principles and OWASP guidelines ● C# ● Azure/AWS , Docker ● Modern RDBMS (i.e. MS SQL, Postgres, MySQL) ● ASP.NET RESTful API design, GraphQL ● Kafka / event-driven design ● Jira/Confluence ● Modern Web UI Frameworks and Libraries (i.e. Angular, React) Nice-To-Have or Dedicated to Learning Quickly: ● Kubernetes ● Helm/ArgoCD ● Terraform ● GitHub Actions ● NoSQL databases The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $121,500.00 - $145,500.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Develop and maintain complex financial models, analyze data from various systems, and support strategic decision-making through reporting and visualization. | 7+ years in a data-intensive financial environment, proficiency in Excel, Tableau/PowerBI, Snowflake, ERP systems, and automation tools, with a strong accounting foundation. | About team / role We are seeking a proactive, tech-savvy Senior Financial Analyst, who can build cross-functional relationships, navigate complex data environments, identify emerging trends before they become issues, and build the visualizations that guide our executive team. This role will primarily support our North America Mobility line of business here at WEX. This role will ideally be based out of our Portland, Maine office location, flexible for a hybrid schedule. How you'll make an impact Financial Analysis & Forecasting Own the development and maintenance of complex financial models to support monthly forecasting, annual budgeting, special projects and initiatives, deal models. Proactively source, scrub, and aggregate data from disparate systems (ERPs, Datamarts, and CRM) to build a holistic picture of a trend or conduct “deep-dive” / root cause analysis of shifts in revenue drivers, customer behavior, cost structures. Reporting Partner with Accounting during the month-end close process to ensure accurate and complete entries Prepare reporting packages for financial and non-financial stakeholders, including Senior Management and the Board of Directors with key insights and messaging developed and documented Support urgent requests, providing quick-turnaround modeling for contract negotiations, investment decisions, quarterly earning communications Cross-functional collaboration Act as a Finance Business Partner for strategic clients’ teams, supporting business managers with revenue, expenses, headcounts reporting & analysis, repricing, business opportunities, new deals Actively engage with business leaders to understand their strategic priorities and identify relevant data and insights Coordinate with department leads to collect inputs for the forecast and ensure the accuracy of financial projections Documentation and Automation Ensure the proper documentation of current processes and maintain a knowledge database Identifies opportunities for process improvement and drives implementation of initiatives that have a meaningful impact to finance, the LOB, and the Company Experience you'll bring Bachelor’s degree required. Finance, Accounting, Mathematics, or other quantitative fields are preferred 7+ years of experience in a high-paced or data-intensive financial environment Mastery of Excel is a baseline, be ready to use Google Sheets extensively Hands-on experience building interactive dashboards and visualizations (Tableau, PowerBI) Experience with Snowflake or complex relational databases Experience with ERP systems and forecasting platforms (i.e Anaplan) Strong Accounting foundation and hands-on experience with Accounting processes Comfortable with ambiguity, able to maintain high accuracy in an evolving environment. Proven ability to manage multiple priorities Experience with automation tools (i.e. Alteryx) Ability to quickly master new software, complex business models, and industry nuances with minimal hand-holding Collaborative bridge-builder with great interpersonal skills The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $104,600.00 - $119,600.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Design, develop, and maintain scalable, reliable cloud-native APIs and infrastructure, collaborating with cross-functional teams. | 7-12 years of software development experience, expertise in API design, Kafka, Elasticsearch, cloud platforms like AWS, and experience with DevOps practices. | Note: Candidates should be based in the NYC/NJ area. About the Team/Role We are the WEX Fleet Services team, dedicated to building modern API interfaces for WEX’s industry-leading fuel card platform. We are defining and creating APIs for both internal and external customers, and we're at the forefront of creating a foundation to open up new opportunities for WEX. As a Staff Software Engineer on our team, you will be a key contributor and leader following best practices in designing, developing, and maintaining our cloud-native solution and deliver best in class solutions. You'll work with a modern tech stack including containerization, Kafka event streams, ElasticSearch, and APIs written in Java. This is an opportunity for you to join an agile, and collaborative team that values leadership, ownership, high-quality results, and a fun working environment. How you’ll make an impact Design, develop, and implement scalable and reliable software solutions using Kafka, ElasticSearch, and other modern technologies. Contribute to the long-term architecture and design of our cloud-native infrastructure. Write clean, maintainable, and well-documented code. Participate in code reviews and collaborate with other team members to ensure high code quality. Troubleshoot and resolve issues in a timely and efficient manner. Ability to learn new technology and switch between tech stacks. Stay abreast of industry best practices and emerging technologies, adopt and lead by example. Demonstrate strong ownership and ability to collaborate with stakeholders and exercise technical influence across partner teams. Experience you’ll bring Bachelor's degree in Computer Science, Engineering, or a related field. 7-12 years of software development experience with deep understanding of API design fundamentals, including experience developing and supporting cloud-based infrastructure as code. Strong understanding of data structures and algorithms, object-oriented design, and problem-solving skills. Expertise in designing and developing large-scale services with scalability, availability, security, and reliability design tenets. Strongly proficient with event streaming platforms (e.g., Kafka). Expertise in Elasticsearch, including query optimization, indexing, and data analysis. Demonstrated experience with cloud platforms such as AWS, use of Terraform, SQL/ NoSQL databases and DevOps best practices. Deep understanding of building robust authentication and authorization mechanisms. Excellent written and verbal communication skills, and a collaborative mindset. Bonus points for Experience with Kafka, AWS, Elasticsearch and Java. Experience with automated deployment pipelines. Examples of passion projects or contributions to open-source projects. Passion for technology and a desire to learn and grow. We are looking for engineers who are passionate about building innovative solutions, collaborating with a talented team, and making a meaningful impact on our business. If this sounds like you, we encourage you to apply! The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $140,600.00 - $173,100.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Supporting product operations, data insights, and cross-functional collaboration in SaaS environments. | Extensive experience in operations, technical support, and product management, with foundational technical skills, but lacking specific front-end development and engineering management experience required for the role. | This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Boston, MA; San Francisco Bay Area, CA; Dallas, TX; Salt Lake City, UT; Seattle, WA; and Portland, ME About The Team/Role We are seeking an experienced Engineering Manager to join our NAM Experiences team. The NAM Experiences team is responsible for the portal into WEX’s self service applications. These applications power essential features, from digital spend controls to real-time transaction insights. This role requires a strong background in front-end development, with exposure to the full stack. As the leader of an engineering team, you will be responsible for designing and developing intuitive, performant web applications that integrate with our backend services to deliver seamless and enhanced customer experiences. Our platforms are crucial for our customers, enabling them to manage their fleet costs in an easy and efficient manner. The primary focus of this role is building robust, reusable and responsive user interfaces that empower fleet managers to configure controls, view reports, and streamline their daily operations. How You’ll Make An Impact • Define, own, and execute the long-term vision and strategy for the North American Mobility (NAM) Experience, encompassing card and vehicle management, and mobility payments (card issuance, controls, lifecycle, transactions). • Serve as a hands-on technical leader, specifically owning and implementing the systems designs for the UI platform. • Develop and maintain the architectural roadmap for the NAM experience, ensuring alignment with business goals and industry best practices. • Champion a culture of innovation, continuous learning, collaboration, and empowerment within the team. • Continuously challenge current processes to reduce time-to-market by adopting proper engineering approaches. • Drive and execute cross-team engineering projects as the single-threaded owner (STO). • Collaborate closely with product, UX, and commercial partners to prioritize work and develop a modern UI, working backward from customer requirements. • Enforce clear, metrics-driven measurements for developer productivity across the NAM Experience team. • Run effective weekly and monthly mechanisms for planning, executing, and auditing workstreams. • Partner with product and commercial leads to maintain a robust roadmap and define clear, interdependent OKRs. • Collaborate with other Mobility engineering teams to promote the reuse of development practices and components, minimizing duplication of effort. • Hire, lead, manage, retain, and grow high-performance software engineers. • Utilize active career growth planning, providing monthly and quarterly feedback for individuals' continual progress. • Maintain a detailed, granular resource map showing developers and their month-over-month work streams. • Comfortably present, influence, and communicate with the senior leadership team. • Provide regular updates and insights to your manager regarding challenges and opportunities within the Mobility domain. Experience You'll Bring • Bachelor’s degree in Computer Science or Software Engineering. • 6+ years in software engineering experience, including 2+ years in an engineering management role, leading frontend/UI engineering teams. • Strong hands-on background building and scaling modern web applications using frameworks such as Angular, or React, with experience owning UI architecture at scale. • Proven experience driving engineering excellence in frontend systems, including performance optimization, accessibility (WCAG), reliability, and cross-browser compatibility. • Demonstrated ability to establish and enforce testing strategies for UI systems (unit, integration, and end-to-end testing) and improve CI/CD pipelines for frontend delivery. • Experience partnering with Product, Design, and Backend teams to translate product vision into scalable and maintainable UI solutions. • Solid understanding of security, privacy, and compliance considerations relevant to web applications (e.g., authentication, authorization, data protection). • Familiarity with leveraging developer productivity tools, including automation and AI-assisted development, to improve code quality, velocity, and consistency. • Strong people leadership skills, including hiring, coaching, performance management, and career development for frontend engineers. • Ability to operate effectively in ambiguous environments, make informed trade-offs, and lead teams through change in a fast-paced organization. • Excellent written and verbal communication skills, with the ability to influence stakeholders and clearly articulate technical and non-technical concepts. • Exposure to analytics tools to track customers journeys between applications and how to convert the insights into features. Preferred Qualifications • Experience building high-performance distributed systems at internet-scale companies. • Strong understanding of modern front-end frameworks and tooling in a micro-frontend environment. • Experience building credit card products, or experience developing solutions in a scheme/network. • Experience working on closed-loop card systems. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $150,600.00 - $180,100.00
Diagnose, troubleshoot, and resolve technical issues for strategic customers, serving as a key technical contact and coordinating with engineering teams. | Experience in technical support, strong communication skills, proficiency with APIs, SQL, and cross-functional collaboration. | About the Team/Role Technical Account Manager II – Corporate Payments WEX Direct/Embedded/FI Partner is an intermediate level position that is customer facing that assists key customers and partners in diagnosing, troubleshooting, repairing, and debugging WEX’s products and systems. This role provides technical support to those individuals who use, diagnose, troubleshoot, repair, and debug the company's systems, particularly for strategic clients. The Technical Account Manager responds to situations where the customer/partner and/or WEX’s contact center has failed to isolate or fix problems with the system/software. They report design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature. How you'll make an impact Technical Troubleshooting and Support: Liaison between WEX and its customers/partners Retain and partner with Relationship Manager to grow all strategic accounts in their portfolio by providing consultative advice about account configurations and API integrations Assist customers/partners in diagnosing and troubleshooting company systems and products. Respond to escalated situations where customer/partner has been unable to resolve system/software issues for strategic customers. Provide detailed technical updates on technical issues and resolutions to internal and external stakeholders. Report design, reliability, and maintenance problems or bugs to design engineering/software engineering. Implement best practices to proactively reduce potential fraud or other product and service-related technical issues. Resolve complex Billing and Maintenance file issues. Create innovative solutions to manual or special-handling process requests with technical implications. Provide technical support for new products and services to all strategic customers, including potential customer installation and training. Provide customers 24/7 escalation call support and an on-call team rotation for public holidays and off cycle releases Relationship and Communication: Serve as a key technical point of contact for strategic customers, coordinating communication with WEX departments and, at times, extending to high levels within the organization. Communicate clearly and effectively with internal and external stakeholders regarding technical issues and resolutions. Provide technical consultative customer service, particularly for highly technical or sophisticated products. Formally document all customer communications in company systems to ensure consistency and continuity of service. Technical Skills and Analysis: Intermediate computer skills required; including GSuite, Word, Excel (knowledge of formulas and pivot tables), PowerPoint, Outlook, Windows, Adobe, Salesforce and Jira. Experience with EnCompass and TAG preferred Experience with secure electronic file transfer (SFTP) Billing and Maintenance, and Application Programming Interface (SOAP/REST).preferred SQL experience preferred. Identify reporting needs, create solution-based technical reporting, and analyze data to provide customers with insights for managing their program. Experience You Will Bring: Bachelor’s Degree or equivalent 3-5 plus years work experience in a related field. Strong communication, follow-through, and networking skills. Strong organizational, time and project management skills. Ability to prioritize and multi-task in a technical support environment. Previous technical service delivery or support experience. Excellent written and verbal communication skills. Analytical and problem-solving skills, with a focus on technical issues. Experience working cross-functionally with engineering and product teams. Solution-oriented with a strong technical aptitude. Ability to translate complex technical terms into clear business business oriented language The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $60,000.00 - $76,100.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Manage post-sale client relationships, drive account growth, and ensure customer success through strategic engagement and product enablement. | Minimum 5-7+ years of customer success or account management experience, strong relationship-building skills, and ability to manage strategic client relationships. | About the Team/Role As an Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience. You will serve as the strategic partner and trusted advisor to your clients—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty. Within the Enterprise Market you will champion the success of our most strategic and significant Enterprise Customers, removing complexity while meeting the customers business goals and ensuring maximum strategic value from our products and services. This role requires a seasoned and highly customer-centric individual adept at navigating complex organization structures, influencing key stakeholders, analyzing sophisticated data to identify strategic opportunities and collaborating effectively with cross-functional teams to deliver exceptional, tailored customer experiences. How you'll make an impact Strategic Client Partnership & Ownership Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts Build deep, long-term relationships based on trust, transparency, and shared goals Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies Champion client success through regular touchpoints, planning sessions, and business reviews Account Growth & Revenue Impact Take full ownership of account growth and retention, directly contributing to increased ARR for WEX Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs Lead the renewal process, ensuring timely execution and clear demonstration of value Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps Product Enablement & Adoption Guide clients through best practices and advanced product features to maximize value Develop enablement plans that support customer-specific business outcomes Drive consistent product utilization to ensure adoption and prevent churn Service Ownership & Escalation Leadership Act as the single point of accountability for issue resolution and client satisfaction Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely Prevent reactive service by identifying friction points early and proactively addressing them Communication & Advocacy Proactively share relevant product updates, enhancements, and news Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements Represent the voice of the customer within WEX Operational Execution & Reporting Maintain accurate records of client status, activity, and opportunities Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion Continuously contribute to the evolution of customer success strategies, playbooks, and best practices Experience you’ll bring Minimum 5-7+ years of Customer Success or Account Executive experience Bachelor’s degree or equivalent relevant experience Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, FMLA Billing, ACA, EVS and Benefits Administration preferred Strong understanding of Savings & Spending, COBRA and ACA regulatory requirements Proven track record of managing strategic client relationships and driving account growth Experience with renewals, expansions, and achieving retention and revenue targets Exceptional executive presence, communication, presentation, and relationship-building skills Strong contract negotiation skills Sales experience preferred Ability to synthesize data, develop insights and delight customers with data driven metrics High accountability mindset—you take ownership, deliver results, and build trust Ability to work cross-functionally and manage multiple priorities independently Proficiency in CRM and client engagement platforms (e.g., Salesforce) The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $70,200.00 - $87,800.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Lead data solutioning and audience segmentation for marketing automation, migrate to CDP, and serve as a technical bridge between teams. | Proven experience in building and managing marketing audiences, strong SQL skills, familiarity with Salesforce platforms and cloud data platforms like Snowflake, and ability to translate business needs into technical solutions. | About the Team/Role WEX is in search of a Data Informatics Analyst 3 to join the Sales Center of Excellence (SCOE) Sales and Marketing Analytics team. SCOE Analytics is tasked with turning complex data into tangible insights to help drive the success and growth of our financial payment solution products, clients, and our company. Data is an integral part of the WEX decision-making process. As a key member of the SCOE team, the Data Informatics Analyst 3 is responsible for the architecture and execution of audience creation for our evolving marketing automation ecosystem. This person will lead data solutioning for high-volume marketing projects, drive the strategic migration to our Customer Data Platform, and serve as the technical bridge between our commercial groups and platform teams. This is a multi-faceted, critical position and an opportunity to be part of a highly technical analytics team. The ideal candidate for this role is a proactive, creative, and innovative thinker who can navigate complex data landscapes—from legacy home-grown extensions to modern CDP architectures—to enable scalable, personalized customer journeys. WEX is seeking a Data Informatics Analyst 3 to join our Sales Center of Excellence (SCOE) Analytics team. Our mission is to transform complex data into the tangible insights that drive the growth of our financial payment solutions and the success of our global clients. In this critical role, you will lead the architecture and execution of audience segmentation within our evolving marketing automation ecosystem. You will serve as the technical bridge between commercial and platform teams, driving the strategic migration to our Customer Data Platform (CDP) and designing data solutions for high-volume marketing initiatives. We are looking for a proactive, innovative thinker who can navigate complex data landscapes—ranging from legacy systems to modern CDP architectures—to enable scalable, personalized customer journeys How you'll make an impact Take the lead role on audience identification, analysis, segmentation, technical data solutioning and query execution for day-to-day projects across our lines of business. Act as a strategic advisor to commercial stakeholders before the build begins, helping them define the target audience based on potential upside and technical limitations Champion the "shift and lift" of existing email automations from home-grown data extensions to robust, scalable audiences in the Customer Data Platform (CDP) to reduce risk and enable rapid evolution. Proactively investigate data quality and availability before campaigns launch to potential null or conflicting data across systems. Partner with Customer Engagement + Experience (CE+E) and Marketing Automation Technology Solutions (MATS) during discovery sessions to identify opportunities for advanced use cases that leverage CDP capabilities. Execute on key initiatives like Customer Acquisition by leveraging combinations of internal and external data sources to trigger and personalize engagement, such as expanding Abandoned App experiences. Translate business needs into technical requirements, working with the Customer Data Platform team to build segmentations while leveraging a consolidated pipeline view of automation experiences across stakeholders. Explain technical concepts—like the benefits of CDP-based data extensions versus legacy methods—to non-technical stakeholders in marketing and sales. Experience you'll bring BA/BS degree or equivalent experience. A blended education in STEM (for the technical side) and business/creative disciplines (for the analytical side) is ideal. Proven track record of building and managing audiences for marketing campaigns, specifically within Salesforce Marketing Cloud or a Customer Data Platform (Salesforce Data Cloud aka Data 360 is a plus). Strong SQL skills for querying and segmenting data, with experience in data warehousing and familiarity with cloud data platforms (e.g., Snowflake). Excellent analytical skills and problem-solving ability; the ability to take unstructured business requests and ideas and work independently to drive projects to conclusions. Strong skills in performance analytics to measure the success of audiences and campaigns, ensuring data integrity and accuracy in targeting. Strong knowledge of customer data within Salesforce platforms, specifically Salesforce Core (Sales Cloud, Service Cloud) and Marketing Cloud. Ability to extract raw data, analyze it outside the platform (e.g., via Excel or BI tools), and present clear, actionable insights to non-technical stakeholders. Familiarity with identity resolution, segmentation, and suppression logic to ensure data accuracy for marketing use cases. Experience supporting areas of business responsible for revenue generation (Marketing, Sales, Product) and working alongside data platform teams to define requirements. Comfortable working in a fast-paced environment where data content and connectivity are constantly growing, with the ability to pivot between day-to-day execution and long-term strategic planning. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $88,700.00 - $106,700.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Own and deliver new and enhanced products and processes within the Health and Benefits platform, focusing on API integrations, content management, and stakeholder alignment. | 5+ years in product management within healthcare or benefits, experience with API architectures, Agile, and cross-team collaboration, with a focus on delivering scalable, customer-centric solutions. | WEX is an innovative technology company leading the way to making it easier to administer employee benefits through engaging solutions and innovative technology. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives. As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for a Product Manager, Health and Benefits Content Management to own the execution and delivery of new and/or enhanced products, services and processes associated with our platform services within our Health and Benefits line of business. In this role, you will help deliver market leading solutions and drive execution of the strategic roadmap. Your focus will be to understand the needs of our clients and their employees, as well as key stakeholders within the business, and develop and execute product strategies that deliver modern and scalable platform solutions that provide customer value and grow WEX’s leadership position in the marketplace. Location: Remote Experience You'll Bring • 5+ years of Product Management experience within employee benefits, healthcare, insurance, or enterprise content management systems. • Proven history of delivering products on API driven architectures (REST/GraphQL, content delivery, webhooks, and integrations). • Track record of strong execution skills, with a focus on driving results as well as successfully launching and iterating on products. • Deep familiarity with Agile methodologies (e.g., Scrum) and proven ability to collaborate effectively cross-functionally for end to end product delivery. • Proven ability to work within 1 to 2 engineering teams and multiple other product teams to prioritize and deliver features within an agile framework. This includes facilitating and/or participating actively in all sprint activities (e.g., writing user stories, planning, refinement, demos) to ensure timely, high-quality delivery. • Exceptional analytical and problem-solving skills, with a demonstrated ability to analyze data, identify trends, and use insights to inform product strategy and measure performance • Strong written and verbal communication skills, including the ability to translate technical constraints into clear business impacts and the ability to inspire teams around a vision • Ability to support various features in parallel, in different stages of maturity and velocity • Strong background in designing solutions that delight customer and stakeholders Preferred Experience: • Undergraduate degree • Direct experience building/managing a modern headless Content Management System (CMS) supporting omnichannel content delivery • Strong history of working with platform and infrastructure teams to support scalable, composable, and event-driven systems The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $89,800.00 - $120,400.00
Developing new business relationships, managing full sales cycle, and proposing solutions to clients. | Minimum 8-10 years of direct sales experience, proven lead generation, and B2B payment industry knowledge. | About The Role/team An exciting opportunity has arisen for a Strategic Sales Manager to join the WEX Travel Commercial Team. This role will be accountable for developing new business relationships and opportunities across the Company’s product portfolio in the Americas. WEX Travel is responsible for leading market and business development activities and supporting the sales process to create and sustain outstanding revenue results for WEX Corporate Payments across the travel industry. This is an ideal position for an experienced, results-orientated individual with a consultative sales approach. How You Will Make An Impact • Identifying business opportunities with new customers • Managing the sales process through the complete sales cycle from lead generation and initial prospect contact through to successful closing and follow up sales activities • Effectively communicating WEX’s market proposition; accurately interpreting clients’ needs; proposing suitable solutions and closing deals • Identifying new products, solutions, services or partnerships which complement WEX’s offerings • Meeting with clients and partners to discuss requirements and present proposals as appropriate • Understanding the customer and their drivers and developing strong client relationships with a matrix of stakeholders within the organization • Preparing high quality presentations and proposals for submission to clients in support of new business pitches and bid opportunities • Providing timely and accurate revenue forecasting and management information; and reporting on a regular basis as required • Working closely with the internal operations teams to optimize the sales process from the first customer contact and to ensure smooth delivery of client services in line with customer expectations • Keeping the Salesforce and Account Management systems fully up to date with relevant data Strategic Sales Manager positions may be home based with the requirement to travel about 20-30% of the time to meet clients and regular visits to the Company's headquarters based in Portland, Maine. Experience You Will Bring • Bachelor’s degree + • Minimum of 8-10 years’ of direct sales, account and/or channel management develop experience. • Proven record of generating own leads, a hunter mentality. • B2B payment experience and Virtual payment industry knowledge a substantial plus The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $112,700.00 - $143,000.00
Define and lead the architectural vision for a large-scale SaaS health benefits platform, including cloud, data, AI, and security strategies. | Extensive experience in cloud-native architecture, distributed systems, DevOps, data platforms, and regulated environments, with proven leadership in large-scale organizations. | Role Overview We are seeking a Senior Director of Architecture & Research to define and lead the architectural vision, cloud strategy, and applied innovation for our Health & Benefits technology ecosystem. This role is accountable for the technical foundations, operating model, and future direction of mission-critical SaaS platforms supporting Consumer Driven Health, Benefits Administration, HSA, COBRA, and Direct Billing. Reporting to the VP of Architecture & Development, this leader will influence architectural outcomes across a global enterprise. The role demands deep technical authority, business fluency, and the ability to inspire large teams through clarity and credibility. This role is accountable for the following strategic pillars: Enterprise & Cloud Platform Architecture: Defining the end-to-end architecture of a large-scale, mission-critical SaaS platform, ensuring systems are highly available, secure, compliant, scalable, cost-efficient, and operable by design. This includes ownership of Azure cloud architecture, multi-region and Active-Active strategies, infrastructure automation, and platform engineering foundations that support reliability at enterprise scale. DevOps, Platform Engineering & Operational Excellence: Establishing DevOps and platform engineering as a core operating model, enabling teams to build, test, deploy, and operate software safely and efficiently. This pillar covers CI/CD, Infrastructure as Code, automated resilience, observability, and release safety, with the goal of maximizing developer velocity while maintaining production stability. World-Class User Experience (UX) Enablement: Ensuring architecture actively enables exceptional user experiences for members, employers, administrators, and operators. This includes designing platforms that support low latency, personalization, accessibility, consistency across products, and seamless AI-assisted experiences—recognizing that UX quality is a direct outcome of architectural and platform decisions. API, Integration & Developer Ecosystem: Owning the strategy for API-first design, developer experience, and ecosystem integration. This includes building and governing a modern Developer Center, defining API standards and contracts, and enabling secure, scalable integrations with employers, carriers, payroll providers, financial institutions, and third-party partners. Data Platforms & Intelligence Foundations: Leading the architecture of enterprise data platforms that power reporting, analytics, regulatory compliance, and AI. This includes operational and analytical data stores, data pipelines, governance, quality, and lineage—treating data as a strategic product that fuels insight and automation. AI Platforms, Agentic AI & Intelligent Automation: Driving the vision and execution for AI-native platforms and agentic AI systems that augment and automate complex health and benefits workflows. This pillar includes governed AI platforms, model orchestration, human-in-the-loop controls, and the responsible application of AI to improve decision-making, efficiency, and customer experience. Security, Privacy, Compliance & Trust: Embedding security-by-design, privacy-by-design, and compliance into every platform and architectural decision. This includes HIPAA, PCI-DSS, SOC 2 Type II, and emerging AI regulations, ensuring innovation never compromises trust. Business Alignment & Industry Leadership: Serving as a strategic partner to Product, Engineering, Operations, and Executive leadership, translating technology decisions into business outcomes. Representing the company externally as a technical and industry leader, articulating platform maturity, reliability, and innovation to customers, partners, and peers. In this role, you will define: What “best-in-class SaaS” means for Health & Benefits How millions of users experience our products How developers build and extend our platforms How partners integrate and scale with us How data and AI drive smarter, faster decisions How trust, reliability, and innovation coexist at enterprise scale Key Responsibilities 1. Enterprise Architecture & Platform Strategy Own the end-to-end architectural vision across application platforms, APIs, data, integrations, cloud infrastructure, and developer tooling. Define platform-first and cloud-native architecture principles that promote reuse, composability, security, and delivery velocity. Establish reference architectures, standards, and guardrails that scale across hundreds of teams without creating friction. Ensure architecture decisions align tightly with business strategy, regulatory needs, and long-term growth. 2. Azure Cloud Architecture & Cloud Operating Model Define and own the Azure cloud architecture strategy, including: Multi-region design Network and identity architecture Data residency and compliance considerations Cost governance and FinOps alignment Lead the evolution toward cloud-native and platform-engineered solutions, leveraging Azure services (e.g., PaaS, containers, managed databases) where appropriate. Ensure cloud architectures support resilience, scalability, security, and rapid innovation. Partner with Infrastructure and Cloud Operations teams to continuously improve cloud maturity and operational efficiency. 3. DevOps, Platform Engineering & Automation Champion DevOps as an operating model, not just tooling. Drive adoption of CI/CD, Infrastructure as Code, automated testing, and policy-as-code across the engineering organization. Define architectural standards for deployment automation, environment consistency, and release safety. Promote platform engineering practices that reduce cognitive load on product teams, enabling them to focus on customer value rather than infrastructure complexity. Ensure development teams leverage modern productivity tools (including AI-assisted development tools such as Cursor, Bolt, and Augment) in a secure and governed manner. 4. Extreme Reliability, Availability & Operational Excellence Lead the transition to multi-region Active-Active architectures designed for zero downtime and continuous operation. Architect self-healing systems with automated failover, elastic scaling, and intelligent recovery. Ensure platforms withstand extreme demand patterns, such as open enrollment surges and high-volume financial transactions. Partner with SRE and Operations teams to define SLOs, SLIs, observability standards, and incident management practices. Drive a culture of operational excellence and reliability engineering. 5. World-Class User Experience (UX) Enabled by Architecture Elevate user experience as a core architectural responsibility, recognizing that UX quality is inseparable from system design. Ensure backend and platform architectures enable: Low-latency, responsive user interfaces Real-time feedback and personalization Consistent experiences across products and channels Partner with Product and Design leaders to align architectural decisions with customer trust, accessibility, and ease of use. Advocate for architectures that reduce friction for both end users and internal operators. 6. API Platforms, Developer Experience & Developer Center Own the API platform and developer experience (DX) strategy, treating developers—internal and external—as primary customers. Define standards for API design, governance, versioning, and lifecycle management. Lead the evolution of a Developer Center that includes: Clear documentation and onboarding SDKs, samples, and tooling Sandbox and test environments Reliability and performance guarantees Enable faster, safer partner integrations and ecosystem expansion. 7. Integrations & Ecosystem Architecture Define architectural patterns for integrations with external systems, including employers, carriers, payroll providers, banks, payment processors, and government agencies. Promote event-driven and API-based integration models that are resilient, observable, and scalable. Ensure integration architectures handle partner variability while preserving data integrity, security, and performance. Establish standards for contract testing, backward compatibility, and failure isolation. 8. Data Platforms & Analytics Architecture Lead the architectural vision for enterprise data platforms, supporting operational, analytical, and real-time use cases. Ensure data architecture enables: Regulatory reporting and auditability Advanced analytics and insights AI/ML training, inference, and monitoring Guide the evolution of platforms leveraging SQL Server, Snowflake, MongoDB, and modern data pipelines. Establish strong data governance, lineage, quality, and access controls. Promote a data-as-a-product mindset across the organization. 9. AI Platforms, Agentic AI & Applied Intelligence Define and execute the AI platform strategy, moving from isolated experiments to scalable, governed AI capabilities. Champion AI-native and agentic AI architectures, enabling autonomous systems that: Orchestrate complex benefits workflows Make context-aware decisions within defined guardrails Collaborate effectively with humans Establish architectural standards for model lifecycle management, orchestration, monitoring, and explainability. Ensure AI systems comply with privacy, security, and regulatory requirements while delivering measurable business outcomes. 10. Security, Privacy, Compliance & Responsible AI Embed security-by-design and privacy-by-design principles across all platforms. Ensure architectures comply with HIPAA, PCI-DSS, SOC 2 Type II, and evolving regulations. Define AI governance frameworks addressing ethical use, auditability, and data protection. Partner with Security, Legal, and Risk teams to proactively address threats and regulatory change. 11. Organizational Leadership & Technical Culture Lead, mentor, and develop senior architects, platform leaders, and principal engineers. Build a culture where architecture, cloud, and DevOps enable speed and quality, not bureaucracy. Set clear expectations for technical excellence, documentation, and decision-making. Inspire teams through strong communication, technical credibility, and clear vision. 12. Business Partnership & Executive Influence Act as a trusted technical advisor to Product, Engineering, Operations, and Executive leadership. Translate architecture, cloud, and DevOps decisions into business impact (growth, cost, risk, customer experience). Influence investment priorities and long-term platform evolution. Represent technology strategy confidently in executive and board-adjacent discussions. 13. External Thought Leadership & Industry Engagement Serve as a visible industry leader in architecture, cloud, DevOps, AI, and health technology. Represent the company in peer-level discussions with customers, partners, and vendors. Contribute to conferences, panels, publications, and industry forums. Monitor emerging trends that could reshape the competitive landscape. Qualifications - Required Experience & Expertise Senior Technical Leadership: 10+ years of experience in software engineering and architecture, including 5+ years leading architecture, platform, or senior engineering functions in large-scale technology organizations. Proven ability to influence architectural direction across hundreds of engineers without relying on direct reporting lines. Cloud & Platform Architecture (Azure): Deep experience designing and operating cloud-native platforms on Microsoft Azure, including multi-region architectures, identity and network design, data residency, and cost governance. Strong understanding of how cloud architecture choices impact reliability, scalability, security, and developer velocity. Distributed Systems & Reliability Engineering: Demonstrated success architecting highly available, resilient, and scalable distributed systems, including Active-Active designs, automated failover, and systems that support extreme load variability (e.g., seasonal spikes, high-volume transactions). DevOps, Automation & Platform Engineering: Strong background in DevOps as an operating model, including CI/CD, Infrastructure as Code, automated testing, and deployment safety. Experience enabling platform engineering practices that abstract infrastructure complexity and improve developer productivity. Data Platforms & Databases: Solid architectural experience designing and evolving enterprise data platforms, including: Transactional and operational data stores (e.g., SQL Server, MongoDB) Analytical and reporting platforms (e.g., Snowflake) Data pipelines, governance, and data quality practices. Ability to design data architectures that support regulatory reporting, analytics, and AI workloads. API-First & Integration Architecture: Proven experience defining API-first architectures and integration strategies that support internal teams, external partners, and third-party ecosystems. Strong understanding of API design, versioning, governance, and integration patterns (event-driven, synchronous/asynchronous). User Experience Awareness: Demonstrated ability to partner effectively with Product and Design leaders to ensure architecture enables great user experiences. Understanding of how latency, data models, workflow design, and platform constraints directly impact usability, accessibility, and customer trust. Security, Privacy & Compliance: Experience architecting systems in highly regulated environments, with working knowledge of HIPAA, PCI-DSS, SOC 2 Type II, and secure-by-design principles. Ability to embed security, privacy, and compliance into architectural decisions from the start. Communication & Executive Influence: Exceptional communication skills, with the ability to clearly articulate complex technical concepts to executive, business, and technical audiences. Proven track record of influencing senior leaders and aligning diverse stakeholders around a shared technical vision. Preferred Experience & Differentiators AI Platforms & Agentic AI: Experience leading or architecting AI platforms and/or agentic AI systems, including AI-native architectures, model orchestration, governance, and human-in-the-loop controls. Familiarity with modern LLM ecosystems and applied AI in complex, regulated domains. Applied Innovation & R&D Leadership: Background leading research, innovation, or advanced engineering teams, with demonstrated ability to move from experimentation to production-scale impact. Health, Benefits, Insurance, or FinTech Domain Expertise: Prior experience in Health & Benefits, Insurance, or Financial Services environments, particularly those involving complex rules, payments, and regulatory oversight. Developer Experience & Tooling: Experience improving developer experience (DX) through strong APIs, documentation, tooling, and internal developer platforms or portals. Technical Thought Leadership: Evidence of technical thought leadership such as conference speaking, publications, open-source contributions, or patents. Transformation at Scale: Experience leading cloud, DevOps, or platform transformations in large, distributed organizations. What We Value Most Architectural judgment over buzzwords Systems thinking over point solutions Business outcomes over technical novelty Inspiration and clarity over command-and-control leadership What Success Looks Like Azure cloud and DevOps operate as a highly automated, resilient, and cost-efficient platform enabling frequent and safe delivery at scale. Platforms consistently deliver near-zero downtime, strong performance, and built-in security and compliance that customers and regulators trust. Architectural decisions enable fast, intuitive, accessible, and reliable user experiences across all Health & Benefits products. Internal teams and external partners view our APIs, Developer Center, and tooling as best-in-class and easy to integrate with. External integrations are resilient, observable, and scalable, enabling rapid partner onboarding and ecosystem growth. Data platforms provide trusted, well-governed, high-quality data that powers analytics, reporting, and AI use cases. AI and agentic systems deliver measurable business value through intelligent automation and decision support. Teams innovate and ship new capabilities quickly without increasing operational, security, or compliance risk. Architectural standards and platforms are widely adopted and measurably accelerate delivery across the organization. Technology investments translate clearly into business growth, operational efficiency, reduced risk, and industry leadership The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $0.00 - $0.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Supporting marketing initiatives, managing projects, analyzing data, and assisting with campaign execution and reporting. | The role requires an undergraduate student with some exposure to multi-channel marketing, proficiency in Microsoft Office, and a willingness to learn, with exposure to tools like Salesforce and Figma as a plus. | Job Description: • Support key initiatives to drive marketing team goals and deliver ROI across acquisition, engagement and cross-sell initiatives. • Curating a library of existing and new marketing journey presentations to guide historical context and future strategies for customer lifecycle initiatives. • Assist with managing multiple projects and priorities to successfully deliver on goals and objectives. • Distill and summarize information to package in presentations, and communicate campaign strategies & results back to leadership. • Process data and determine recommendations to optimize campaign performance. • Support production, execution and reporting functions for marketing channels including email, web, in-app, agent phone calls, SMS and mail. • Work with the creative team to oversee development of creative concepts that align with, support, and elevate the customer value proposition for the Fleet Card programs. • Expect to learn the ability to draft creative briefs, perform copy editing and proofing of marketing collateral for customer-facing materials, as well as develop decks for internal documentation. • Cross-functional collaboration with internal and third party agencies for creative development, data analysis, and technical deliverables. • Communicate with internal stakeholders to relay project status, troubleshoot problems, and successfully complete marketing initiatives. Requirements: • Rising sophomore, junior or senior student, in an undergraduate degree/certificate-seeking accredited program. • Majors/Concentrations in Digital Marketing, Business Administration with focus in Marketing, Marketing Analytics, Marketing Automation or Project Management are a plus but not required. • Eager and willing to learn. • Self-starter; highly motivated with attention to detail, strong written and verbal communication skills, including presenting information. • Experience using multi-channel marketing strategies and executing campaigns is a plus. • Proficient in Microsoft Word, Excel, PowerPoint, G-Suite. • Exposure to Salesforce, Figma, and/or Monday.com is a plus. • Ability to navigate a fast-paced environment, including planning and execution with firm deadlines. • Ability to work in a dynamic, collaborative environment. Benefits: • Health insurance • Dental insurance • Vision insurance • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement
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