Upwork

Manage user access, provide Tier 1 technical support, and maintain IT operational processes in a remote environment. | 2+ years IT support experience, Microsoft 365 user and permission management, familiarity with Azure Virtual Desktop, strong troubleshooting and communication skills. | Location: Remote (U.S. preferred) Type: Part-time (20–30 hrs/week) with potential to grow Reports to: Operations / Systems Leadership About Us We are a fast-growing nationwide call center supporting healthcare and business clients across the United States. Our team operates in a remote, technology-driven environment powered by Azure Virtual Desktop (AVD), cloud platforms, and SaaS systems. We are seeking a highly organized and detail-oriented IT Systems & Access Coordinator to manage day-to-day IT operations, user access, and frontline technical support. This role ensures our team can work efficiently while maintaining strong security and operational controls. This is an ideal role for someone with helpdesk or systems administration experience who enjoys solving problems, improving processes, and keeping systems running smoothly. Position Overview The IT Systems & Access Coordinator is responsible for managing user access, resolving common technical issues, and maintaining operational IT processes. This role handles Tier 1 support and identity/access management while escalating complex issues to our systems engineer. You will play a critical role in employee onboarding, offboarding, security compliance, and maintaining a frictionless remote work environment. Key Responsibilities User Provisioning & Access Management Create, modify, and deactivate user accounts (Microsoft 365, AVD, SaaS platforms) Assign and manage permissions and licenses Execute secure employee offboarding procedures Maintain access control records and compliance logs Tier 1 Technical Support Troubleshoot login, connectivity, and device issues Assist with AVD access and remote desktop connectivity Support headset, hardware, and peripheral troubleshooting Resolve common software and system issues Escelate unresolved issues with clear documentation IT Operations & Security Perform quarterly access and security audits Ensure MFA, password policies, and security standards are enforced Maintain device and user inventory records Monitor license usage and optimize costs Documentation & Process Improvement Maintain and update IT SOPs and onboarding checklists Document recurring issues and recommend improvements Identify opportunities to streamline workflows and automate tasks Required Qualifications 2+ years experience in IT support, helpdesk, or systems administration Experience managing Microsoft 365 users and permissions Familiarity with Azure Virtual Desktop or remote desktop environments Strong troubleshooting and problem-solving skills Excellent organization and documentation habits Ability to prioritize and manage requests in a fast-paced environment Strong communication skills and professional demeanor Preferred Qualifications Experience supporting remote or distributed teams Familiarity with Azure AD / Entra ID Experience working with ticketing systems or ITSM platforms Knowledge of SaaS provisioning and license management Basic understanding of IT security best practices Experience working with call center or VoIP environments (a plus) Success in This Role Looks Like New hires are fully set up and ready on Day 1 Departing employees lose access immediately and securely Team members receive fast, reliable support IT processes are documented, consistent, and scalable Security and access controls are maintained without disruption Compensation $25–$40/hour depending on experience Flexible schedule within U.S. business hours Opportunity to grow into full-time role as company scales Why Join Us Support a growing nationwide team Work remotely with flexible scheduling Play a key role in building scalable systems Opportunity to shape IT processes as the company grows How to Apply Please include: A brief summary of your relevant experience Systems and platforms you’ve supported Your availability and time zone

Develop and maintain scalable backend systems, manage cloud infrastructure, design databases, create APIs, and ensure system security and performance. | Proven experience in backend development with Node.js, TypeScript, AWS, and API integration; experience with React Native and front-end technologies is advantageous. | We are on the lookout for a skilled and experienced Senior Backend Engineer to join our innovative technology team. We are seeking a professional who brings a wealth of knowledge in AWS, databases, APIs, Node.js, TypeScript, along with a proficiency in React Native and front-end/mobile development. This role is integral to our team, offering an opportunity to shape and drive the backend development of our cutting-edge health solutions. Core Responsibilities: - Backend Development and Maintenance: - Develop and maintain scalable backend systems using Node.js and TypeScript. - Implement and uphold best practices in coding, software design, and architecture. - Cloud Services Management: - Manage AWS services to build robust cloud infrastructure. - CDK knowledge to build infrastructure via code. - Handle serverless architectures and microservices for better scalability and efficiency. - Database Design and Management: - Design and manage databases, optimizing performance, scalability, and security. - API Development and Integration: - Create RESTful APIs interfaces, integrating third-party APIs for seamless data exchange. - Testing and Quality Assurance: - Write and maintain automated tests to ensure software quality. - Monitor backend performance and troubleshoot issues. - Monitoring and Metrics: - Implement monitoring systems to track performance metrics. - Analyze metrics to identify and resolve system bottlenecks. - Operational Responsibilities: - Ensure continuous operation of backend systems, performing regular maintenance and updates. - Design and Code Reviews: - Lead design sessions for new features and system updates. - Conduct thorough code reviews to maintain high standards of code quality and encourage best practices. - Cross-Functional Collaboration: - Work with front-end developers, especially in React Native, for integrated application development. - Collaborate with other team members for cohesive product development. - Security and Compliance: - Implement security measures and ensure compliance with data privacy laws. - Performance Optimization: - Optimize backend performance using techniques like caching and load balancing. Additional Responsibilities for React Native and Front-End Development: - Mobile App Development: - Develop and maintain high-performance mobile applications using React Native. - Front-End Collaboration: - Assist in front-end development to ensure a unified user experience. - Cross-Platform Solutions: - Develop solutions that integrate seamlessly with backend services. Qualifications: - Bachelor's or master's degree in Computer Science or related field. - Proven experience in backend development, with expertise in AWS, databases, APIs, Node.js, and TypeScript. - Experience with React Native and front-end technologies is advantageous. - Strong problem-solving skills and adaptability in a dynamic startup environment.

Review employment agreements, draft IP waiver letters, handle Texas LLC and NDA documentation, and ensure website legal compliance. | Experience in Texas legal matters outside general counsel, including employment law, IP, entity formation, and contracts, with a focus on non-litigation, non-revenue-generating activities. | Senior executive (VP, finance and technology, 15-20 years experience) in TX seeking attorney(s) with experience in Texas in areas outside general counsel across employment law, entity formation, IP, and contracts. I launched a personal, non-commercial educational blog in my field. No revenue, no moonlighting, no litigation. Employer leadership is aware and supportive but nothing in writing. Priority needs: (1) review employment agreements and draft employer IP waiver letter (critical given Texas has no employee side-project statute), (2) Texas LLC and contractor NDAs, (3) federal trademark and copyright registrations, (4) website compliance (legal terms, accessibility).

Design and implement Medallion architecture, manage data pipelines, and support AI/ML workflows. | Experience with Medallion architecture, data pipeline design, SQL, and supporting AI/ML workflows. | We are seeking an experienced Data Architect / Analytics Engineer to design and implement a Medallion Architecture (Bronze / Silver / Gold) to support analytics, machine learning, and data science workloads. This role focuses on data orchestration, data quality, and analytical modeling, ensuring raw data is transformed into trusted, AI-ready datasets that can be reliably consumed by data scientists, analysts, and downstream applications. Scope of Services Medallion Architecture Design Design and implement Bronze, Silver, and Gold layers Define data standards, naming conventions, and storage patterns Establish clear lineage from raw ingestion to curated analytics datasets Data Orchestration & Pipelines Build and manage orchestrated data pipelines for batch and near-real-time processing Implement dependency management, retries, and failure handling Schedule and monitor workflows to ensure data freshness and reliability Data Modeling for Analytics & AI Design analytical and feature-ready datasets for BI, ML, and data science Create denormalized and performance-optimized data models Support feature engineering and reuse across ML workflows Data Quality & Governance Implement data validation, completeness, and freshness checks Define SLAs and monitoring for critical datasets Support auditability, reproducibility, and versioning AI & Data Science Enablement Partner with data scientists to understand model input needs Ensure datasets are consistent, explainable, and reusable Support experimentation and production ML pipelines Optimization & Improvement Identify opportunities to improve pipeline performance and cost Refine data structures as business and modeling needs evolve Required Experience Strong experience designing Medallion Architecture (Bronze/Silver/Gold) Hands-on experience with data orchestration and pipeline design Strong SQL skills and experience with analytical data modeling Experience supporting AI / ML / data science workflows Solid understanding of data warehousing and lakehouse concepts Strong problem-solving and communication skills Nice to Have Experience with cloud data platforms (AWS, Azure, or GCP) Experience with orchestration tools (Airflow, n8n, Prefect, Dagster, etc.) Familiarity with feature stores or ML lifecycle tooling Experience with data quality frameworks or observability tools

Supporting leadership with email management, project coordination, and administrative tasks. | Experience as an executive or administrative assistant, strong communication skills, and familiarity with email and project management tools. | Overview We’re looking for a highly organized, detail-oriented Executive Assistant to support leadership with email management and light project coordination. This role is critical to keeping communication clean, priorities clear, and projects moving forward. You’ll be managing inboxes, flagging priorities, organizing follow-ups, and supporting ongoing projects. This role requires strong judgment, excellent written communication, and the ability to work independently without constant direction. Put white at the beginning of your proposal. Key Responsibilities Email Management -Manage and organize executive inboxes -Prioritize emails, flag urgent items, and draft or send responses when appropriate -Track follow-ups, deadlines, and action items -Maintain inbox organization using labels, folders, or rules Project & Admin Support -Assist with tracking ongoing projects and deliverables -Coordinate tasks, reminders, and follow-ups across internal teams -Help prepare summaries, notes, or simple documentation -Support scheduling, coordination, and general administrative needs Required Skills & Experience -Proven experience as an Executive Assistant or Administrative Assistant -Strong written English and professional communication skills -High attention to detail and strong organizational skills -Ability to manage multiple priorities without dropping tasks Comfortable working with email, calendars, and task management tools Preferred Experience -Experience supporting founders, executives, or leadership teams -Familiarity with tools such as Google Workspace, Slack, Notion, Asana, ClickUp, or similar -Ability to proactively identify issues and suggest improvements Ideal Candidate -Highly organized and dependable -Proactive, anticipates needs, and follows through -Comfortable handling sensitive or confidential information -Clear communicator who asks questions when needed and executes independently Engagement Details -Contract role with ongoing work for the right fit -Fully remote -Consistent availability and responsiveness expected To Apply, please include: -A brief overview of your experience as an Executive Assistant -Examples of email or admin support you’ve provided -Tools you are most comfortable using -Your availability and preferred working hours Candidates who demonstrate strong organization, communication, and ownership will be prioritized.

Lead and develop creative concepts and oversee execution for brand activations and social content. | Over 8 years of experience in agency-side creative leadership, with strong social-first and experiential expertise, and comfortable presenting to clients. | We’re looking for a Freelance Creative Director to support an upcoming brand launch and ongoing activations for a modern wellness / energy brand targeting active, culture-forward communities. This role is both strategic and hands-on, setting direction while also helping execute work that will ship fast and live in the real world. You’ll collaborate closely with strategy, social, production, and client teams, and you’ll be expected to present ideas directly to clients on a regular basis. Key Responsibilities Define and elevate the creative vision for experiential and social content that aligns with brand positioning and audience insights. Lead concept development, including ideation, creative frameworks, mood boards, and narrative direction. Support executional work, collaborating with internal creatives and external partners to ensure concepts are translated into high-quality deliverables. Partner cross-functionally with strategy, production, social, and event teams to maintain consistency and coherence across all touchpoints. Provide creative leadership through reviews, feedback, and quality control to ensure on-brand output across channels. Shape Ideal Experience & Skills 8+ years of experience, primarily on the agency side, in creative direction, experiential, or integrated brand work Strong background in social-first creative, brand systems, and advertising Proven experience leading and shaping experiential concepts and real-world activations Comfortable being client-facing and presenting work clearly and confidently Ability to balance high-level direction with hands-on support

Collect and organize IFUs and procedures into a database. | Basic research and data entry skills, with a quick turnaround within a week. | Hello! My company, Solstis First Aid, is looking for someone to help us create a database. Every medical item has an IFU (instructions for use). I need someone to take our 26 products, find their IFUs (maybe by contacting the manufacturer if its not publicly available), and put them into a spreadsheet. Additionally, first aid companies like the Red Cross, Mayo Clinic, the CDC, etc. also have pre-approved procedures for common first aid scenarios that I would also love the IFUs for in this database. I need this done within a week if you are able.

Support daily HR operations, manage onboarding/offboarding, and assist with employee relations and organizational processes. | Minimum 2 years of HR coordination experience, strong organizational skills, confidentiality, and proficiency with HR systems and administrative tools. | The Ajapreneur Group is a growing, multi-brand organization led by Aja Greene, dedicated to empowering entrepreneurs, strengthening small businesses, advancing financial literacy through credit education, and creating community impact through wellness and nonprofit initiatives. As we continue to scale, we are seeking a highly organized, proactive, and trustworthy HR Operations Coordinator to help build and support the internal infrastructure that drives our people, processes, and client experience. Position Overview The HR Operations Coordinator plays a critical role in supporting daily business operations with a primary focus on Human Resources coordination, employee support, executive operations, and client administrative services. This role is ideal for a professional who thrives in fast-paced environments, exercises sound judgment, maintains strict confidentiality, and takes initiative without waiting for direction. You will serve as a key operational partner to leadership while helping ensure organizational effectiveness and compliance. Core Responsibilities Human Resources Operations (Primary Focus) Coordinate day-to-day HR operations across Ajapreneur Group brands Manage employee onboarding and offboarding processes from start to finish Prepare offer letters, new hire packets, and onboarding documentation Maintain accurate, compliant, and confidential personnel files Track employee trainings, certifications, and compliance requirements Support benefits administration and employee documentation Assist with performance management processes and documentation Facilitate policy acknowledgments and employee communications Support handbook updates and HR policy distribution Coordinate background checks and employment verifications Assist leadership with employee relations documentation when needed Help ensure adherence to employment practices and organizational standards Operational Coordination Support daily business operations by maintaining organized workflows and administrative systems Track organizational priorities, deadlines, and internal deliverables Assist with developing and improving operational processes Identify inefficiencies and recommend workflow improvements Help maintain internal documentation and operational procedures Provide cross-functional administrative support when needed Executive Support Provide high-level administrative support to executive leadership Manage calendars, scheduling, and priority follow-ups Assist with inbox organization and communication tracking Coordinate meetings, logistics, and preparation materials Support special projects and strategic initiatives Handle sensitive business matters with professionalism and discretion Credit Repair Client Administrative Support Coordinate new client onboarding and intake processes Maintain organized and confidential client records within CRM systems Monitor client workflow timelines and follow-up requirements Assist with client communications and service updates Support documentation collection and compliance processes Coordinate internally to ensure a high-quality and professional client experience Required Qualifications Minimum of 2 years of Human Resources coordination or HR administrative experience (Required) Strong operational or administrative experience in a fast-paced environment Exceptional organizational and multitasking abilities Excellent written and verbal communication skills Demonstrated ability to handle highly confidential information High attention to detail with strong execution skills Ability to work independently and manage competing priorities Proficiency with Google Workspace, HR systems, CRM platforms, and project management tools Preferred Qualifications Experience supporting an executive, entrepreneur, or multi-entity organization Familiarity with compliance-driven environments (HR, consulting, financial services, etc.) Experience improving workflows or operational infrastructure Bachelor’s degree in Human Resources, Business Administration, or related field preferred Key Traits for Success We are seeking someone who is: ✔ Extremely organized ✔ Proactive and solution-oriented ✔ Highly trustworthy ✔ Process-driven ✔ Professional in communication ✔ Calm under pressure ✔ Able to execute without constant supervision What We Offer Opportunity to grow within a fast-scaling, multi-brand organization Direct exposure to executive leadership and business strategy Flexible work environment Competitive compensation based on experience Strong long-term advancement potential

Developing creative strategy and direction for a podcast, and managing guest bookings. | Experience with talent booking for podcasts or TV shows. | Looking for Creative Director / Talent Booker to help build out a new podcast about Video/Marketing/Creative/etc. This role would help develop the podcast's creative strategy and direction, as well as assist with guest bookings for shows. Must have past experience with talent booking for podcasts, tv shows, etc.

Source and recruit hourly retail store managers for a specialty hobby game store. | Experience in retail recruitment, passion for gaming or hobby sectors, and ability to source qualified candidates. | Game Kasle, a specialty hobby game store, is seeking an experienced recruiter to help source hourly retail store managers in key locations. The ideal candidate will have a strong background in retail recruitment, particularly within the gaming or hobby sectors. Your expertise will help us identify qualified candidates who are passionate about gaming and customer service. If you have a proven track record of sourcing top talent and understand the dynamics of retail management, we’d love to hear from you!

Leading operational management, strategic planning, and team leadership to scale the platform effectively. | Extensive experience in operational management, strategic planning, and leadership in a technology or platform-based environment. | We are seeking an experienced Chief Operating Officer (COO) to lead our no-risk prediction platform described at SafeBets.world. The ideal candidate will have a strong background in operational management, strategic planning, and team leadership. You will be responsible for optimizing our operational processes and driving growth while ensuring the delivery of top-tier products to our clients. Your expertise will be crucial in shaping our business strategies and scaling our platform effectively. If you're passionate about innovation and have a proven track record in leadership, we want to hear from you!

Translate UI concepts into complete screen designs, iterate based on feedback, and prepare assets for engineering. | Experience with UI design, familiarity with Figma, and ability to work under direction in a collaborative environment. | Overview We’re looking for a UI/UX Designer to act as a production partner to a senior UI advisor who is already shaping the overall UI vision for the game. This role is execution-first, design direction to a secondary extent. You will take concepts, direction, and design feedback from the senior advisor and turn them into clear, usable, engineering-ready UI assets. This is not a role for someone looking to wholly own UI vision or redefine style. It is a role for someone who excels at turning direction into shippable screens and working within a mandate with a great deal of feedback/direction. What You’ll Be Doing You will: -Translate UI concepts, wireframes, or Figma files into complete screen designs -Iterate quickly based on senior UI advisor feedback -Prepare UI assets and layouts so engineering can implement without guesswork -Maintain consistency across screens as systems expand -Think in terms of states, flows, edge cases, and reuse You will not be asked to solely invent the visual identity of the UI from scratch, but you will be able to take direction from our Senior UI/UX Design Advisor and work on screens/content based on his parameters.. Primary Responsibilities -Screen layout and flow implementation -UI hierarchy, spacing, and readability (mobile-first) Preparing: -Figma files -Export-ready assets -Clear layout specs / annotations for engineers -Collaborating closely with: -Senior UI advisor (direction & review) -Engineering team (handoff & clarification) Ideal Background We’re looking for someone who: -Has shipped game UI (mobile preferred) -Is comfortable executing under direction -Understands how engineers actually consume UI files -Is organized, responsive, and iteration-friendly -Can work independently without constant supervision Experience with: -Mobile game UI -Unreal Engine UI pipelines (UMG, common UI patterns) -Systems-heavy games (menus, progression, inventories, meta layers) What This Role Is NOT This role is not: -A UI art director role -A “vision-only” UX strategist role -A branding or marketing design role -A web or SaaS UI role If your primary experience is web dashboards, SaaS flows, or marketing sites, this is likely not a fit.

Supporting a key ministry executive with project management, communication, and strategic initiatives. | Requires excellent communication skills, experience with training and development, project management, and familiarity with ministry or church environments. | Looking for an experienced executive assistant to support key ministry executive. Experience with training & development, project management and ministry initiatives is an plus. Any experience in Christian church ministry would be a plus. Must have excellent written/verbal communication skills and a strong expertise in various computer programs and platforms. Must be a strategic thinker,, able to drive projects and be an analytical partner to the executive team. Looking for someone with initiative who works well with teams.

Designing high-fidelity UI for healthcare provider directories and patient portals, focusing on mobile-first, high-conversion layouts. | Experience in healthcare UI design, proficiency in Figma, and designing high-conversion CTA sections. | Job Title: Senior UI Designer (Healthcare) – Provider Directory & Patient Portal Job Description We need a Senior UI Designer to join our team immediately to design the front-end experience for our new Provider Portal and Find a Doctor directory. No agency submissions please. Freelancer or solopreneur only. The Project You will be responsible for designing the high-fidelity UI for: Provider Profile Pages: Mobile-first, high-conversion layouts that display clinical data, office locations, and patient reviews. Search & Discovery UI: Advanced filtering systems (Specialty, Zip Code, Language) that feel intuitive on mobile and desktop. Requirements: Healthcare Experience: You understand the nuances of medical UI (accessibility, trustworthiness, and HIPAA-adjacent design principles). Figma Expert: Designs must be delivered in Figma with clean components and a clear handoff for our developers. Mobile-First Mindset: 70% of our patients access care via mobile; the UI must be flawless on small screens. Speed & Precision: We need high-value execution with minimal administrative churn. To Apply: Provide a link to your portfolio (specifically highlighting healthcare or directory-style projects). Briefly describe your experience designing high-conversion CTA sections (e.g., "Schedule Now" buttons). Confirm your availability to start next week. Retainer Potential: For the right designer, this can evolve into a recurring role as we scale the Sinai Chicago digital ecosystem.

Creating dynamic user interfaces, integrating APIs, and collaborating with design and product teams to develop web applications. | Proficiency in modern JavaScript frameworks, experience with backend technologies, and ability to collaborate with cross-functional teams. | We are looking for a talented Software Developer with expertise in both frontend and fullstack development. The ideal candidate will be responsible for creating dynamic user interfaces, integrating APIs, and ensuring a seamless user experience. You should be proficient in modern JavaScript frameworks and have experience with backend technologies. Your role will involve collaborating with our design and product teams to deliver high-quality web applications. If you're passionate about coding and eager to tackle exciting challenges, we want to hear from you!

Developing and maintaining web applications with integrated AI functionalities. | Proficiency in Next.js, React, TypeScript, Supabase, and experience with full-stack development and AI integration. | We are seeking a skilled Full Stack & AI Developer to join our team. The ideal candidate will be fluent in Next.js, React, TypeScript, and Supabase. You will be responsible for developing and maintaining web applications while integrating AI functionalities. If you have a strong background in full stack development and are passionate about creating innovative solutions, we want to hear from you! Please include examples of your previous work and your approach to building scalable applications.

Manage and configure multiple Learning Management Systems, implement new platforms, and support end-users. | Experience with LMS platforms, platform configuration, implementation, and user support. | We are seeking a skilled LMS Administrator who is proficient in managing and configuring multiple Learning Management Systems (LMS). The ideal candidate will have experience in implementing new platforms, providing ongoing configuration improvements, and providing end-user support. Experience with different LMS platforms is highly preferred.

Develops and manages creative content and advertising assets across multiple digital platforms to build brand trust and conversion. | Requires experience in visual content creation, digital advertising, and managing multiple social media channels, with a focus on direct response and branding. | About the Role We are looking for a Creative Director & Content Strategist who understands that "pretty" content is useless if it doesn't convert. You won't just be "posting to social media"—you will be the visual architect for a high-growth electrical services brand. You will work directly under the acting CMO to bridge the gap between organic brand building and high-performance paid advertising. Your goal: Produce high-quality assets that lower our ad costs (CPCs) and build "Speed to Trust" with our local audience. Core Responsibilities • Creative Strategy: Research local market trends and competitor ads to develop monthly content calendars that actually resonate with homeowners. • Organic Ecosystem: Manage and execute daily posts across Facebook, Instagram, TikTok, Yelp, Nextdoor, Google business profile, Thumbtack and any other future channels we discover. Focus on educational content, project showcases, and behind-the-scenes "human" elements. • Ad Creative Production: Design and script "Scroll Stopper" ads for Meta and Google. You will take winning organic concepts and "polish" them into high-converting paid assets. • Direct Response Design: Create high-converting landing page visuals and ad graphics using proven direct-response principles (hooks, benefits, clear CTAs). • Brand Ownership: Ensure a cohesive "look and feel" across all platforms, ensuring the brand looks like the #1 authority in the local market. • Feedback Loop: Participate in weekly performance reviews. We will provide the data (CTRs, Conversion Rates), and you will provide the creative iterations to improve them.

Support development of company-wide strategies, analyze market trends, and prepare insights for leadership. | Experience in management consulting, corporate strategy, or related fields, with strong analytical and communication skills. | Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at upwork.com and follow on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at go-lifted.com and follow on LinkedIn. As a Corporate Strategy Manager, you are a senior individual contributor who supports the development and execution of Upwork's corporate, product, and go-to-market strategies, strengthening Upwork's competitive position and driving sustainable growth. Reporting to the Director, Corporate Strategy, you will partner closely with cross-functional teams to deliver high-quality insights and outputs. This role is ideal for someone who brings strong analytical rigor, structured problem-solving, and strategic thinking. Responsibilities:Corporate, Product & GTM Strategy • Support development of Upwork's company-wide corporate, product, and go-to-market strategies through long-term (3-5 year) planning, annual strategy cycles, and targeted strategic deep dives. • Build structured analyses, frameworks, and business cases aligned with defined strategic priorities. • Partner with Product, Marketing, Sales, and Finance to translate strategic insights into clear recommendations and next steps. Strategic Insight & Thought Partnership • Analyze market trends, competitive dynamics, customer behavior, and technology shifts to surface risks and opportunities. • Prepare concise, well-supported insights and materials to inform leadership discussions and decision-making. • Act as a thought partner to cross-functional stakeholders by applying data-driven analysis and structured recommendations Research, Analysis & Modeling • Conduct quantitative and qualitative research to illuminate key trends impacting Upwork's marketplace, product experience, customer segments, and GTM effectiveness. • Build financial and strategic models-including market sizing, scenario modeling, product opportunity evaluation, and GTM initiative impact modeling-to support strategic recommendations. • Evaluate customer and market segments to identify new growth opportunities and inform prioritization. • Synthesize complex data into clear narratives and actionable insights. Execution & Enablement • Support creation of materials for Board meetings, Executive Leadership reviews, and strategy presentations. • Collaborate with FP&A, Analytics, and business units to ensure alignment between strategy and financial planning. • Manage defined workstreams, timelines, and deliverables to ensure high-quality execution. What it takes to catch our eye: • 2-5 years of experience in management consulting, corporate strategy, product strategy, business operations, investment banking, or private equity. We will consider high-trajectory candidates with fewer years of experience but at top companies with a clear track record of excellence. • Strong financial modeling, analytical problem-solving, and data synthesis skills. • Ability to operate at all altitudes-discussing long-term strategy and vision with executives while also troubleshooting operational or product-level details with individual contributors. • Ownership mindset-comfortable taking ambiguous problems, shaping the path forward, and delivering polished, executive-ready outputs with minimal oversight. • Excellent communication and storytelling skills, including the ability to craft executive-ready presentations and influence key stakeholders. • Collaborative working style with the ability to partner cross-functionally across Product, Marketing, Sales, Finance, and Engineering, and influence without authority. • Highly organized, proactive, and comfortable navigating a fast-paced, evolving environment. • MBA or quantitative degree a plus but not required. • Experience in technology, marketplaces, SaaS, or human capital solutions-and familiarity with strategic work spanning product, or GTM domains-is advantageous. Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

Configure and optimize GitLab Ultimate for multiple projects, including issue migration, Agile feature setup, dashboards, and reporting. | Proven expertise in GitLab Ultimate, Agile implementations, and experience with distributed teams managing multiple projects. | Overview We are seeking an experienced GitLab expert with a strong background in Agile methodologies to configure and optimize our GitLab Ultimate instance for multiple projects. The engagement is divided into two phases, with Phase 1 as the primary focus. Phase 1: Core Setup and Issue Migration •Migrate issues from our legacy Issue Tracking System (ITS) to GitLab. • Configure essential Agile features, including: • A structured product backlog using epics, issues, and labels. • Sprint planning and management via milestones, issue boards, and burndown charts. • Custom dashboards and reporting tools to monitor progress. • Roadmap views (including Gantt charts, Kanban boards) for high-level tracking. • Structure projects for easier documentation and committing of documentation files (screen mockups, computation sheets, etc). • Setup GitLab’s Service Desk for support and SDLC approvals. • Assist developers with transition. Phase 2: Advanced Automation (Lower Priority) • Implement CI/CD pipelines for automated testing, building, and deployment. • Set up additional automations as needed, such as integrations with external tools or custom workflows. Requirements • Proven expertise in GitLab Ultimate, including hands-on experience with Agile implementations for distributed teams managing multiple projects with independent timelines. • Ability to provide examples of prior work, such as case studies, repositories, or references demonstrating similar setups. • Ability to join the group via MS teams multiple times a week for work sessions. Big Plus • Proficient in GitLab’s GraphQL • Proficient in Python, JS or similar automation scripting • Relevant certifications, such as GitLab Certified Associate or GitLab Certified CI/CD Associate or SAFe Program Consultant (SPC) or similar.