Percepta

Responding to customer inquiries via digital channels, providing accurate information, and ensuring customer satisfaction. | High school diploma, 1-2 years customer service experience, fluent in French and English, strong communication and problem-solving skills. | At Percepta, we bring first-class service across each market we support. As a French Bilingual Digital Communication Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You’ll • Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: • Accurately respond to customer inquiries through instant messaging software • Utilize available resources to respond to customer inquiries • Correspond with customers via mail, if working the Correspondence contact stream as needed. • Outbound phone calls to customers and dealerships on occasion. • Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. • Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. • Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments. • Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. • Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning. • Complete additional tasks / projects as needed. • Maintain professional working relationships. What You Bring To The Role • High School Diploma required. Associates degree or 2 + years college coursework completed preferred. • 1-2 years’ customer service experience, preferably in a contact center operations environment. • Must be fluent in French and English – written and verbal • Must possess excellent decision making and problem-solving skills • Ability to maneuver through various systems to provide the customer accurate information • Displays professionalism and positive attitude to develop and nurture prospect relationships • Ability to effectively communicate with customers, managers and co-workers • Demonstrate self-motivation and results-orientation • Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities • Willingness to take on new assignments • Reliability; follow a logical, analytical approach to business conversations and chat dialogue • High level of trust and integrity • Exercise good judgment • Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision • Ability to build strong professional relationships and adapt approach to different management styles • Must be able to multi-task • Knowledge of call center environment What You Can Expect • Starting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual Differential • Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am – 8:00 pm EST • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. • Leave it better – We take ownership and leave every process, person, and place better than we found it. • Win together – We succeed as one—celebrating, supporting, and showing up for each other. • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. US-FL-Melbourne

Lead and develop the global human resources strategy, oversee HR functions, and foster a positive organizational culture. | Extensive HR leadership experience, strategic thinking, global HR knowledge, and experience in organizational development and talent management. | Position Summary As a key member of the Executive Leadership Team (ELT), the Vice President, Global Human Resources will work to strategically align people initiatives with company culture, values, and business objectives. The VP, HR is a visible leader and a passionate steward of employee experiences. This executive will lead the human capital (HC) team to meet the needs of a rapidly growing organization that operates across global geographically distributed markets. The VP, HR drives value for Percepta by intentionally aligning strategy, structure, people, and processes. Under the direction of the President, the VP, HR is responsible for the overall direction and leadership of organizational development in areas including human resources, benefits, payroll, talent acquisition, branding and communications, and organizational development. Our Human Capital Team brings significant value and contribution to our company. We continually drive innovative solutions to support our employee satisfaction and engagement to position Percepta as an employer of choice. Now, more than ever, how we connect is everything. We aim to deliver genuine, amazing experiences to our client’s customers and our employees. This executive will be a key partner and advisor to the President and a member of the Executive leadership team which sets the strategy and priorities to strengthen our people-centric culture and business performance worldwide. The VP, HR will ensure that all sites are employee focused, have a purpose-driven culture, and are utilizing positive reinforcement techniques to effectively execute on our human capital vision and strategies to create a great place to work. Duties and Responsibilities - Strategic • Provide strategic leadership and direction on the overall model, structure, and capabilities of the human resources teams focusing on Percepta’s core values of Proactive, Culture of Service, Respect, and Teamwork. • Develop and implement an HC plan that aligns with the overall mission, strategy, values, and culture of the organization, resulting in innovative, best practices and policies that will serve the full range of Percepta’s employee population enabling a high-performing, success-oriented, accountable, transparent, and collaborative talent base. • Gain an understanding of the organization and participate fully in the company’s talent strategy. Act as a strategic partner to the business providing insightful, innovative thinking and problem-solving on critical HC issues. • Optimize the HC function/team, modernizing and refining key processes and activities aligned to the achievement of the company’s strategic objectives. • Provide HC guidance on special projects, HC analytics & reporting, talent reviews, training, change management, organizational design, and DE&I initiatives and matters. • Strong view on talent as it relates to complex issues that vary across hourly and professional staff and ability to articulate and champion those views. • Develop a talent strategy to address the needs of the frontline customer-facing staff and the professional staff of Percepta. • Champion the company’s shift toward a more dynamic, flexible, and diverse talent model to include Big Gig, contract, and future-proof approaches to the talent that accounts for a modern workforce. • Partner with key business leaders and stakeholders to develop comprehensive workforce plans that anticipate staffing needs in support of identified business strategies. • Oversee the execution of our annual performance review and merit processes in adherence with our corporate program. • Foster a culture of accountability, trust, recognition, and results among staff at all levels consistent with the short and long-term objectives of the organization driving adherence to the company’s corporate values. - Operational • Proactively manage resource allocation and maintain a competitive approach to recruiting with the objective of assimilating high-potential talent throughout the world. Advise on people programs and processes to enhance talent attraction, retention, development, and succession. Partner with Finance in overseeing departmental budget and headcount. • Develop comprehensive approaches to employee development, retention, and onboarding by refining or creating compensation and benefits, career paths and employee development, succession planning, and learning opportunities as appropriate to the needs of the business. • Oversee compensation practices and philosophy to ensure salary benchmarking and surveys are handled on a regular basis. • Oversee the execution of our annual performance review and merit processes in adherence with our corporate program. • Respond to the HC demands of a global, highly matrixed organization with geographically distributed delivery centers, and assist in articulating global HC policy at the country and regional levels. • Ensure branding and communications are relevant, up-to-date, and align with the corporate and human resource goals and objectives. • Assist with opening new geographies for expansion for Percepta. • Performance Management, Talent Acquisition, Learning & Development, Engagement, Benefits, Rewards, Visa and Immigration, Policy, and Compliance. • Guide the HC team in supporting HR functions talent management, compensation, human resources policies and procedures, employee relations, organizational development, payroll, HRIS, branding, and communications. • Partner with IT on HRIS and related systems, protocols, capabilities, and upgrades. • Interact with vendors and external partners to create and maintain relationships and negotiate contracts. • Partner with Legal to ensure compliance and mitigate organizational risks. - Culture and Development • A demonstrated and charismatic people leader to role model Percepta’s core values and culture focusing on diversity and consistently demonstrating personal leadership in these areas. • Foster a culture of accountability, trust, recognition, and results among staff at all levels consistent with the short and long-term objectives of the organization driving adherence to the company’s corporate values. • Develop relationships with the employees of Percepta and become someone who is sought for advice and counsel on HC, cultural, and organizational issues. Facilitate integration of diverse workgroups, cultures, and newly acquired assets. • Provide effective leadership, coaching, and development guiding leadership learning and development through the organizational development team. • Coach and mentor HC teams to execute the company’s business strategy and financial targets as well as to deliver an employee experience that optimizes employee attraction and retention. • Counsel, coach, and guide managers and staff in addressing concerns and complaints to assure fair and equitable treatment while ensuring compliance with local labor regulations and practices. • Mediate employee relations and performance issues and provide counsel to fellow managers on appropriate methods of performance management. • Maintain knowledge of domestic and relevant global HR policies, programs, laws, and issues, and serve as an advisor to business leaders as needed. • Embrace engaging and frequent interactions with our people including travel to global locations. Education, Experience, and Skills • Bachelor’s degree required. Advanced degree or MBA preferred. Certifications in HC a plus (SPHC, GPHR, etc.). • 15+ years of relevant HC, industry, and business experience is ideal. • At least 10+ years of progressive and HCBP leadership experience at scale, with 8+ years leading an HC function. • Experience managing people and teams of various sizes in dispersed locations, preferably in global regions of the Americas, EMEA, and APAC demonstrating a strong cultural awareness. • Customer Care and Customer Experience (CX) experience are desired. • HC-related experience in opening new markets (geographies). • Solid knowledge of all facets of HC with specialized expertise in strategy, recruiting, performance management, compensation, and benefits. Broad and deep experience as an HC Business Partner supporting executives or senior leadership. •

Responding to customer inquiries, researching issues, and providing solutions to ensure customer satisfaction. | 6+ months of customer service experience, bilingual in Spanish and English, computer skills, high-speed internet. | Your potential has a place here with TTEC’s award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Great written and verbal communication skills in Spanish-English Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Responding to customer inquiries, resolving issues, and providing excellent service in a remote setting. | Minimum 6 months of customer service experience, computer proficiency, and high-speed internet. | Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $15.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Provide timely and effective customer support, collaborate with teams, document interactions, identify service improvements, and manage multiple requests. | Minimum 2 years customer service experience, strong communication, multitasking ability, CRM proficiency, and problem-solving skills. | Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a commitment to innovation and a supportive work environment, Percepta fosters a culture where employees thrive and customers receive unparalleled support. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and enhancing customer satisfaction. You will be the frontline support, addressing client needs and contributing to the overall success of our integrated service offerings. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to ensure integrated service solutions meet client expectations. - You will document and track customer interactions to maintain accurate records and improve service processes. - You will assist in identifying opportunities for service improvement and contribute to implementation strategies. - You will participate in training sessions to stay updated on product knowledge and service protocols. - You will manage multiple customer requests simultaneously while maintaining high-quality service standards. - You will communicate clearly and empathetically to build strong customer relationships. What You Bring: - Minimum of 2 years experience in customer service or support roles. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with customer service software and CRM systems. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience in integrated services or technical support. - Familiarity with the Dearborn, MI market and customer base. - Additional language skills to support diverse customer populations. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work culture. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and development programs. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Manage and resolve escalated customer inquiries and complaints in the automotive industry, collaborating with teams to implement solutions and improve customer experience. | Minimum 3 years experience in customer support or escalation management, strong problem-solving and communication skills, proficiency in CRM and Microsoft Office, ability to work in a hybrid environment. | Job Title: Escalation Support Specialist (Automotive Customer Support) Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. With a commitment to innovation and excellence, we deliver award-winning services that enhance every stage of the customer journey. Our team is dedicated to fostering a supportive and growth-oriented environment where employees can thrive. Role Overview: As an Escalation Support Specialist at Percepta, you will play a critical role in managing and resolving complex customer issues within the automotive industry. Working in a hybrid setting in Allen Park, MI, you will be the key point of contact for escalated cases, ensuring customer satisfaction and maintaining strong client relationships. What You'll Do: - You will manage and resolve escalated customer inquiries and complaints with professionalism and efficiency. - You will collaborate with cross-functional teams to identify root causes and implement effective solutions. - You will document and track all escalations accurately to ensure timely follow-up and resolution. - You will provide detailed feedback and insights to improve processes and customer experience. - You will maintain up-to-date knowledge of automotive products, services, and industry trends. - You will communicate clearly and empathetically with customers to de-escalate situations and build trust. - You will support training initiatives by sharing best practices and lessons learned. - You will contribute to continuous improvement efforts within the support team. What You Bring: - Minimum of 3 years experience in customer support or escalation management, preferably in the automotive industry. - Strong problem-solving skills with the ability to analyze complex issues and develop solutions. - Excellent communication skills, both verbal and written, with a customer-focused approach. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work effectively in a hybrid work environment. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience with automotive technical support or knowledge of automotive systems. - Familiarity with data analysis tools and reporting. - Previous experience in a fast-paced call center or customer service environment. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as an Escalation Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve issues efficiently, document interactions, collaborate with team, and meet performance goals. | At least 2 years of customer service experience, fluency in French and English, strong problem-solving skills, CRM proficiency, and ability to work remotely. | Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high-quality service standards. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to a positive team environment by sharing feedback and best practices. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of the Allen Park, MI market or similar customer demographics. - Additional language skills beyond French and English. - Previous experience in the telecommunications or technology sectors. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team at Percepta as a Bilingual French Customer Service Representative, please submit your resume and a cover letter highlighting your relevant experience through our online application portal. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual in French and English, proficient with CRM, strong communication and problem-solving skills. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful connections with customers and drive business success. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a vital role in delivering outstanding support to French-speaking customers. Your focus will be on resolving inquiries efficiently while ensuring a positive and memorable customer journey. What You'll Do: - You will handle inbound customer inquiries in French, providing accurate and timely assistance. - You will resolve customer issues with empathy and professionalism, ensuring satisfaction. - You will document customer interactions clearly and thoroughly in the system. - You will collaborate with team members and other departments to address complex customer needs. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and metrics. - Previous experience working in a multicultural or remote team setting. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide personalized and efficient customer service through multiple communication channels while maintaining accurate records and collaborating with team members. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote environment. | Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative working remotely from Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. Your focus will be on providing personalized support and solutions that enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide tailored solutions to meet individual customer needs and resolve issues efficiently. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to offer accurate information. - You will handle escalated customer concerns with empathy and professionalism. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to work independently in a remote setting while managing time effectively. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with multiple communication channels including social media. - Bilingual abilities or proficiency in a second language. - Previous experience working from home or in a virtual team environment. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter detailing your relevant experience through our online application portal at www.percepta.com/careers.

Provide timely and effective customer support, collaborate with teams to improve service operations, document service requests, assist in training, identify process improvements, and support new service tools integration. | Minimum 2 years customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, multitasking ability, and problem-solving mindset. | Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive culture that empowers its team members to excel and make a meaningful impact. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and outstanding customer experiences. You will be the frontline support, addressing client needs and contributing to the continuous improvement of service processes. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to streamline service operations and enhance customer satisfaction. - You will document and track service requests, ensuring accurate and up-to-date records. - You will assist in training new team members and sharing best practices. - You will identify opportunities for process improvements and contribute to implementation efforts. - You will maintain a positive and proactive approach to customer interactions. - You will support the integration of new service tools and technologies. - You will participate in regular team meetings to discuss performance and service strategies. What You Bring: - Minimum of 2 years experience in customer service or support roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in integrated services or technical support. - Familiarity with service management platforms. - Previous experience working in a call center or customer support environment. - Additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual in French and English, proficient with CRM, strong communication and problem-solving skills. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful connections with customers and drive business success. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a vital role in delivering outstanding support to French-speaking customers. Your focus will be on resolving inquiries efficiently while ensuring a positive and memorable customer journey. What You'll Do: - You will handle inbound customer inquiries in French, providing accurate and timely assistance. - You will resolve customer issues with empathy and professionalism, ensuring satisfaction. - You will document customer interactions clearly and thoroughly in the system. - You will collaborate with team members and other departments to address complex customer needs. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and metrics. - Previous experience working in a multicultural or remote team setting. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Manage and resolve escalated customer inquiries and complaints in the automotive industry, collaborating with teams and documenting resolutions. | Minimum 3 years experience in customer support or escalation management, strong problem-solving and communication skills, proficiency with CRM software, and ability to work in a hybrid environment. | Job Title: Escalation Support Specialist (Automotive Customer Support) Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey, fostering long-term relationships and driving industry innovation. Our team is dedicated to creating a supportive and growth-oriented environment where employees can thrive. Role Overview: As an Escalation Support Specialist at Percepta, you will play a critical role in managing and resolving complex customer issues within the automotive industry. Working in a hybrid setting in Allen Park, MI, you will be the key point of contact for escalated cases, ensuring customer satisfaction and maintaining Percepta’s reputation for excellence. What You'll Do: - You will manage and resolve escalated customer inquiries and complaints with professionalism and efficiency. - You will collaborate with cross-functional teams to identify root causes and implement effective solutions. - You will document all interactions and resolutions accurately in the customer support system. - You will provide timely updates to customers and internal stakeholders on case status. - You will analyze trends in escalations to recommend process improvements. - You will assist in training and mentoring junior support staff. - You will maintain up-to-date knowledge of automotive products and industry standards. - You will contribute to a positive team environment by sharing insights and best practices. What You Bring: - Minimum of 3 years experience in customer support or escalation management, preferably in the automotive industry. - Strong problem-solving skills with the ability to handle complex customer issues. - Excellent communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software. - Ability to work effectively in a hybrid work environment. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience with automotive technical support or knowledge of automotive systems. - Familiarity with data analysis tools and reporting. - Previous experience in a mentoring or training role. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as an Escalation Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve issues efficiently, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual fluency in French and English, strong problem-solving skills, CRM proficiency, and ability to work remotely. | Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a strong commitment to innovation and employee growth, Percepta fosters a supportive and dynamic remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries in both French and English. - You will troubleshoot and resolve customer issues with empathy and efficiency. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will maintain up-to-date knowledge of products, services, and policies. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will manage multiple customer interactions while maintaining high service standards. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of additional languages beyond French and English. - Familiarity with the Allen Park, MI market or similar customer demographics. - Previous experience in the telecommunications or technology sectors. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team at Percepta as a Bilingual French Customer Service Representative, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Provide personalized and efficient customer service to enhance customer satisfaction and loyalty. | Minimum 2 years of customer service experience, strong communication skills, proficiency with CRM software, and ability to work independently remotely. | Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative working remotely from Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. Your focus will be on providing personalized support and solutions that enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide tailored solutions to meet individual customer needs and resolve issues efficiently. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to assist customers effectively. - You will handle escalated customer concerns with empathy and professionalism. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are proficient with customer service software and CRM systems. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with the Asheville, NC market and community. - Bilingual abilities or additional language skills. - Previous experience in a work-from-home position. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible scheduling to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Engage with French-speaking customers to provide support, resolve inquiries, and ensure a positive customer experience. | At least 2 years of customer service experience, fluency in French and English, strong communication and problem-solving skills, and familiarity with CRM software. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful customer interactions that drive satisfaction and loyalty. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a crucial role in delivering outstanding support to French-speaking customers. Your role is to ensure every customer interaction is handled with professionalism, empathy, and efficiency, contributing to Percepta’s reputation for excellence. What You'll Do: - You will engage with French-speaking customers to resolve inquiries and provide product or service information. - You will handle customer concerns with patience and professionalism, ensuring a positive experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and other departments to resolve complex issues. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will stay updated on product knowledge and company policies to provide accurate information. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other customer service tools. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with the telecommunications or technology sectors. - Previous experience in a bilingual role supporting diverse customer bases. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide timely and effective support for integrated service operations, troubleshoot and resolve customer inquiries, collaborate with teams, document service requests, assist in training, contribute to improvements, maintain product knowledge, and communicate professionally. | Minimum 2 years experience in customer service or technical support, strong problem-solving and communication skills, proficiency with CRM and Microsoft Office, ability to work independently and in teams. | Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive culture that empowers its team members to excel and make a meaningful impact. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and outstanding customer experiences. You will be the frontline support, coordinating integrated services and resolving issues efficiently to maintain high customer satisfaction. What You'll Do: - You will provide timely and effective support for integrated service operations. - You will troubleshoot and resolve customer inquiries and technical issues. - You will collaborate with cross-functional teams to streamline service processes. - You will document and track service requests and resolutions accurately. - You will assist in training and mentoring new team members. - You will contribute to continuous improvement initiatives to enhance service quality. - You will maintain up-to-date knowledge of company products and services. - You will communicate clearly and professionally with customers and internal teams. What You Bring: - Minimum of 2 years experience in customer service or technical support roles. - Strong problem-solving skills with the ability to manage multiple tasks. - Excellent communication and interpersonal skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in integrated services or telecommunications support. - Familiarity with service management tools and methodologies. - Additional certifications related to customer service or IT support. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling and remote work options. - We offer employee wellness programs and community engagement activities. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Manage and resolve escalated customer inquiries and complaints within the automotive industry, collaborating with teams to ensure customer satisfaction and process improvements. | Minimum 3 years of customer support or escalation management experience, strong problem-solving and communication skills, proficiency in CRM and Microsoft Office, ability to work in a hybrid environment. | Job Title: Escalation Support Specialist (Automotive Customer Support) Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a commitment to innovation and excellence, Percepta fosters a collaborative environment where employees can thrive and grow. Role Overview: As an Escalation Support Specialist at Percepta, you will play a critical role in managing and resolving complex customer issues within the automotive industry. Working in a hybrid setting in Allen Park, MI, you will be the key point of contact for escalated cases, ensuring customer satisfaction and maintaining strong client relationships. What You'll Do: - You will manage and resolve escalated customer inquiries and complaints with professionalism and efficiency. - You will collaborate with cross-functional teams to identify root causes and implement effective solutions. - You will document and track all escalations accurately to ensure timely follow-up and resolution. - You will communicate clearly and empathetically with customers to maintain trust and satisfaction. - You will analyze trends in escalations to recommend process improvements. - You will support training initiatives by sharing insights and best practices with team members. - You will maintain up-to-date knowledge of automotive products, services, and industry standards. - You will contribute to a positive team environment by demonstrating flexibility and a proactive attitude. What You Bring: - Minimum of 3 years of experience in customer support or escalation management, preferably in the automotive industry. - Strong problem-solving skills with the ability to analyze complex issues and develop effective solutions. - Excellent communication skills, both verbal and written, with a customer-focused approach. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a hybrid work environment. Bonus Points If You Have: - Experience with automotive customer service platforms and tools. - Knowledge of automotive industry regulations and standards. - Bilingual abilities, especially in Spanish or French. - Previous experience in a fast-paced call center or support environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as an Escalation Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with team, and meet performance metrics. | Minimum 2 years customer service experience, bilingual fluency in French and English, CRM proficiency, and ability to work remotely. | Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a strong commitment to innovation and employee growth, Percepta fosters a supportive and dynamic remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive and helpful attitude. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will meet or exceed performance metrics related to quality, productivity, and customer satisfaction. - You will participate in ongoing training and development opportunities to enhance your skills. What You Bring: - You bring at least 2 years of customer service experience, preferably in a bilingual role. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience in a remote customer service position. - Knowledge of the Allen Park, MI market or similar customer demographics. - Additional language skills beyond French and English. - Familiarity with Percepta’s industry sectors or products. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team as a Bilingual French Customer Service Representative, please submit your resume and a cover letter highlighting your bilingual experience and customer service skills through our online application portal at www.percepta.com/careers.

Provide personalized customer support and resolve inquiries efficiently while maintaining accurate records and collaborating with team members. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote environment. | Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative based in Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. This remote position allows you to engage with customers directly, providing personalized support and solutions that enhance satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide personalized assistance to resolve customer issues and answer questions. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer satisfaction and share feedback with management. - You will maintain up-to-date knowledge of company products, services, and policies. - You will handle escalated customer concerns with empathy and efficiency. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 2 years of experience in customer service or related roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote setting with strong time management skills. - Problem-solving mindset with a focus on customer satisfaction. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with multiple communication channels including chat and social media. - Bilingual abilities or multilingual skills. - Previous experience working remotely or in a virtual team environment. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual in French and English, proficient in CRM and Microsoft Office, strong problem-solving and communication skills. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful customer interactions that drive satisfaction and loyalty. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a crucial role in delivering outstanding support to French-speaking customers. Your expertise will help enhance customer satisfaction by resolving inquiries efficiently and fostering positive relationships. What You'll Do: - You will provide timely and accurate assistance to French-speaking customers via phone, email, and chat. - You will resolve customer issues by identifying needs and offering appropriate solutions. - You will document customer interactions clearly and maintain detailed records. - You will collaborate with team members and other departments to improve service quality. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and company policies. - You will handle escalated customer concerns with professionalism and empathy. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and customer experience metrics. - Previous experience working in a multicultural or international team. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!