Percepta

Provide exceptional customer service and support in a fully remote setting. | High school diploma with 3-5 years of experience in customer service or related fields, fluent in French and English, and tech-savvy. | Bilingual French Customer Service Representative As a fully remote customer service representative, you'll provide exceptional member experiences and build trust with consumers through innovative technological experiences. You'll diagnose issues, provide direct support, and own the member experience from start to finish. With a passion for exceptional customer service, automotive industry knowledge, and cutting-edge technology, you'll be a valuable asset to our team. • High school diploma required; associate or bachelor's degree is a plus. • 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing. • Fluent in French and English (both written and verbal). • Excellent communication skills both verbal and written. • Savvy with the use of technology, software, and social media applications. We offer competitive compensation, including a starting pay rate of $16.00 per hour, health insurance, flexible spending account, 401(k) with company match, vacation/sick time, paid holidays, tuition reimbursement, employee assistance program, employee discount program, training and development programs, and employee rewards program.

Lead a client portfolio, develop business strategies, and ensure profitable growth in customer experience solutions. | 15+ years of business leadership, deep understanding of customer experience, experience with enterprise technology clients, and ability to manage large, complex organizations. | Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business. #ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. During a Typical Day, You’ll Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. What You Bring to the Role 15+ years of business leadership experience, preferably in the customer experience industry In depth knowledge of customer experience with enterprise level technology industry clients Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. A problem solver with demonstrated success influencing, managing and being part of matrix organizations. Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Provide timely and effective customer support, collaborate with teams, document interactions, identify service improvements, and manage multiple requests. | Minimum 2 years customer service experience, strong communication, multitasking ability, CRM proficiency, and problem-solving skills. | Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a commitment to innovation and a supportive work environment, Percepta fosters a culture where employees thrive and customers receive unparalleled support. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and enhancing customer satisfaction. You will be the frontline support, addressing client needs and contributing to the overall success of our integrated service offerings. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to ensure integrated service solutions meet client expectations. - You will document and track customer interactions to maintain accurate records and improve service processes. - You will assist in identifying opportunities for service improvement and contribute to implementation strategies. - You will participate in training sessions to stay updated on product knowledge and service protocols. - You will manage multiple customer requests simultaneously while maintaining high-quality service standards. - You will communicate clearly and empathetically to build strong customer relationships. What You Bring: - Minimum of 2 years experience in customer service or support roles. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with customer service software and CRM systems. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience in integrated services or technical support. - Familiarity with the Dearborn, MI market and customer base. - Additional language skills to support diverse customer populations. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work culture. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and development programs. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Manage and resolve escalated customer inquiries and complaints in the automotive industry, collaborating with teams to implement solutions and improve customer experience. | Minimum 3 years experience in customer support or escalation management, strong problem-solving and communication skills, proficiency in CRM and Microsoft Office, ability to work in a hybrid environment. | Job Title: Escalation Support Specialist (Automotive Customer Support) Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. With a commitment to innovation and excellence, we deliver award-winning services that enhance every stage of the customer journey. Our team is dedicated to fostering a supportive and growth-oriented environment where employees can thrive. Role Overview: As an Escalation Support Specialist at Percepta, you will play a critical role in managing and resolving complex customer issues within the automotive industry. Working in a hybrid setting in Allen Park, MI, you will be the key point of contact for escalated cases, ensuring customer satisfaction and maintaining strong client relationships. What You'll Do: - You will manage and resolve escalated customer inquiries and complaints with professionalism and efficiency. - You will collaborate with cross-functional teams to identify root causes and implement effective solutions. - You will document and track all escalations accurately to ensure timely follow-up and resolution. - You will provide detailed feedback and insights to improve processes and customer experience. - You will maintain up-to-date knowledge of automotive products, services, and industry trends. - You will communicate clearly and empathetically with customers to de-escalate situations and build trust. - You will support training initiatives by sharing best practices and lessons learned. - You will contribute to continuous improvement efforts within the support team. What You Bring: - Minimum of 3 years experience in customer support or escalation management, preferably in the automotive industry. - Strong problem-solving skills with the ability to analyze complex issues and develop solutions. - Excellent communication skills, both verbal and written, with a customer-focused approach. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work effectively in a hybrid work environment. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience with automotive technical support or knowledge of automotive systems. - Familiarity with data analysis tools and reporting. - Previous experience in a fast-paced call center or customer service environment. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as an Escalation Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve issues efficiently, document interactions, collaborate with team, and meet performance goals. | At least 2 years of customer service experience, fluency in French and English, strong problem-solving skills, CRM proficiency, and ability to work remotely. | Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high-quality service standards. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to a positive team environment by sharing feedback and best practices. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of the Allen Park, MI market or similar customer demographics. - Additional language skills beyond French and English. - Previous experience in the telecommunications or technology sectors. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team at Percepta as a Bilingual French Customer Service Representative, please submit your resume and a cover letter highlighting your relevant experience through our online application portal. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual in French and English, proficient with CRM, strong communication and problem-solving skills. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful connections with customers and drive business success. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a vital role in delivering outstanding support to French-speaking customers. Your focus will be on resolving inquiries efficiently while ensuring a positive and memorable customer journey. What You'll Do: - You will handle inbound customer inquiries in French, providing accurate and timely assistance. - You will resolve customer issues with empathy and professionalism, ensuring satisfaction. - You will document customer interactions clearly and thoroughly in the system. - You will collaborate with team members and other departments to address complex customer needs. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and metrics. - Previous experience working in a multicultural or remote team setting. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide personalized and efficient customer service through multiple communication channels while maintaining accurate records and collaborating with team members. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote environment. | Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative working remotely from Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. Your focus will be on providing personalized support and solutions that enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide tailored solutions to meet individual customer needs and resolve issues efficiently. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to offer accurate information. - You will handle escalated customer concerns with empathy and professionalism. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to work independently in a remote setting while managing time effectively. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with multiple communication channels including social media. - Bilingual abilities or proficiency in a second language. - Previous experience working from home or in a virtual team environment. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter detailing your relevant experience through our online application portal at www.percepta.com/careers.

Provide timely and effective customer support, collaborate with teams to improve service operations, document service requests, assist in training, identify process improvements, and support new service tools integration. | Minimum 2 years customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, multitasking ability, and problem-solving mindset. | Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive culture that empowers its team members to excel and make a meaningful impact. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and outstanding customer experiences. You will be the frontline support, addressing client needs and contributing to the continuous improvement of service processes. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to streamline service operations and enhance customer satisfaction. - You will document and track service requests, ensuring accurate and up-to-date records. - You will assist in training new team members and sharing best practices. - You will identify opportunities for process improvements and contribute to implementation efforts. - You will maintain a positive and proactive approach to customer interactions. - You will support the integration of new service tools and technologies. - You will participate in regular team meetings to discuss performance and service strategies. What You Bring: - Minimum of 2 years experience in customer service or support roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in integrated services or technical support. - Familiarity with service management platforms. - Previous experience working in a call center or customer support environment. - Additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual in French and English, proficient with CRM, strong communication and problem-solving skills. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful connections with customers and drive business success. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a vital role in delivering outstanding support to French-speaking customers. Your focus will be on resolving inquiries efficiently while ensuring a positive and memorable customer journey. What You'll Do: - You will handle inbound customer inquiries in French, providing accurate and timely assistance. - You will resolve customer issues with empathy and professionalism, ensuring satisfaction. - You will document customer interactions clearly and thoroughly in the system. - You will collaborate with team members and other departments to address complex customer needs. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and metrics. - Previous experience working in a multicultural or remote team setting. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Manage and resolve escalated customer inquiries and complaints in the automotive industry, collaborating with teams and documenting resolutions. | Minimum 3 years experience in customer support or escalation management, strong problem-solving and communication skills, proficiency with CRM software, and ability to work in a hybrid environment. | Job Title: Escalation Support Specialist (Automotive Customer Support) Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey, fostering long-term relationships and driving industry innovation. Our team is dedicated to creating a supportive and growth-oriented environment where employees can thrive. Role Overview: As an Escalation Support Specialist at Percepta, you will play a critical role in managing and resolving complex customer issues within the automotive industry. Working in a hybrid setting in Allen Park, MI, you will be the key point of contact for escalated cases, ensuring customer satisfaction and maintaining Percepta’s reputation for excellence. What You'll Do: - You will manage and resolve escalated customer inquiries and complaints with professionalism and efficiency. - You will collaborate with cross-functional teams to identify root causes and implement effective solutions. - You will document all interactions and resolutions accurately in the customer support system. - You will provide timely updates to customers and internal stakeholders on case status. - You will analyze trends in escalations to recommend process improvements. - You will assist in training and mentoring junior support staff. - You will maintain up-to-date knowledge of automotive products and industry standards. - You will contribute to a positive team environment by sharing insights and best practices. What You Bring: - Minimum of 3 years experience in customer support or escalation management, preferably in the automotive industry. - Strong problem-solving skills with the ability to handle complex customer issues. - Excellent communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software. - Ability to work effectively in a hybrid work environment. - Detail-oriented with strong organizational skills. Bonus Points If You Have: - Experience with automotive technical support or knowledge of automotive systems. - Familiarity with data analysis tools and reporting. - Previous experience in a mentoring or training role. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as an Escalation Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve issues efficiently, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual fluency in French and English, strong problem-solving skills, CRM proficiency, and ability to work remotely. | Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a strong commitment to innovation and employee growth, Percepta fosters a supportive and dynamic remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries in both French and English. - You will troubleshoot and resolve customer issues with empathy and efficiency. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will maintain up-to-date knowledge of products, services, and policies. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will manage multiple customer interactions while maintaining high service standards. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of additional languages beyond French and English. - Familiarity with the Allen Park, MI market or similar customer demographics. - Previous experience in the telecommunications or technology sectors. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team at Percepta as a Bilingual French Customer Service Representative, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Provide personalized and efficient customer service to enhance customer satisfaction and loyalty. | Minimum 2 years of customer service experience, strong communication skills, proficiency with CRM software, and ability to work independently remotely. | Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative working remotely from Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. Your focus will be on providing personalized support and solutions that enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide tailored solutions to meet individual customer needs and resolve issues efficiently. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to assist customers effectively. - You will handle escalated customer concerns with empathy and professionalism. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are proficient with customer service software and CRM systems. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with the Asheville, NC market and community. - Bilingual abilities or additional language skills. - Previous experience in a work-from-home position. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible scheduling to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Engage with French-speaking customers to provide support, resolve inquiries, and ensure a positive customer experience. | At least 2 years of customer service experience, fluency in French and English, strong communication and problem-solving skills, and familiarity with CRM software. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful customer interactions that drive satisfaction and loyalty. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a crucial role in delivering outstanding support to French-speaking customers. Your role is to ensure every customer interaction is handled with professionalism, empathy, and efficiency, contributing to Percepta’s reputation for excellence. What You'll Do: - You will engage with French-speaking customers to resolve inquiries and provide product or service information. - You will handle customer concerns with patience and professionalism, ensuring a positive experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and other departments to resolve complex issues. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will stay updated on product knowledge and company policies to provide accurate information. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other customer service tools. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with the telecommunications or technology sectors. - Previous experience in a bilingual role supporting diverse customer bases. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide timely and effective support for integrated service operations, troubleshoot and resolve customer inquiries, collaborate with teams, document service requests, assist in training, contribute to improvements, maintain product knowledge, and communicate professionally. | Minimum 2 years experience in customer service or technical support, strong problem-solving and communication skills, proficiency with CRM and Microsoft Office, ability to work independently and in teams. | Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive culture that empowers its team members to excel and make a meaningful impact. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and outstanding customer experiences. You will be the frontline support, coordinating integrated services and resolving issues efficiently to maintain high customer satisfaction. What You'll Do: - You will provide timely and effective support for integrated service operations. - You will troubleshoot and resolve customer inquiries and technical issues. - You will collaborate with cross-functional teams to streamline service processes. - You will document and track service requests and resolutions accurately. - You will assist in training and mentoring new team members. - You will contribute to continuous improvement initiatives to enhance service quality. - You will maintain up-to-date knowledge of company products and services. - You will communicate clearly and professionally with customers and internal teams. What You Bring: - Minimum of 2 years experience in customer service or technical support roles. - Strong problem-solving skills with the ability to manage multiple tasks. - Excellent communication and interpersonal skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in integrated services or telecommunications support. - Familiarity with service management tools and methodologies. - Additional certifications related to customer service or IT support. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling and remote work options. - We offer employee wellness programs and community engagement activities. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Manage and resolve escalated customer inquiries and complaints within the automotive industry, collaborating with teams to ensure customer satisfaction and process improvements. | Minimum 3 years of customer support or escalation management experience, strong problem-solving and communication skills, proficiency in CRM and Microsoft Office, ability to work in a hybrid environment. | Job Title: Escalation Support Specialist (Automotive Customer Support) Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a commitment to innovation and excellence, Percepta fosters a collaborative environment where employees can thrive and grow. Role Overview: As an Escalation Support Specialist at Percepta, you will play a critical role in managing and resolving complex customer issues within the automotive industry. Working in a hybrid setting in Allen Park, MI, you will be the key point of contact for escalated cases, ensuring customer satisfaction and maintaining strong client relationships. What You'll Do: - You will manage and resolve escalated customer inquiries and complaints with professionalism and efficiency. - You will collaborate with cross-functional teams to identify root causes and implement effective solutions. - You will document and track all escalations accurately to ensure timely follow-up and resolution. - You will communicate clearly and empathetically with customers to maintain trust and satisfaction. - You will analyze trends in escalations to recommend process improvements. - You will support training initiatives by sharing insights and best practices with team members. - You will maintain up-to-date knowledge of automotive products, services, and industry standards. - You will contribute to a positive team environment by demonstrating flexibility and a proactive attitude. What You Bring: - Minimum of 3 years of experience in customer support or escalation management, preferably in the automotive industry. - Strong problem-solving skills with the ability to analyze complex issues and develop effective solutions. - Excellent communication skills, both verbal and written, with a customer-focused approach. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a hybrid work environment. Bonus Points If You Have: - Experience with automotive customer service platforms and tools. - Knowledge of automotive industry regulations and standards. - Bilingual abilities, especially in Spanish or French. - Previous experience in a fast-paced call center or support environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as an Escalation Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with team, and meet performance metrics. | Minimum 2 years customer service experience, bilingual fluency in French and English, CRM proficiency, and ability to work remotely. | Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a strong commitment to innovation and employee growth, Percepta fosters a supportive and dynamic remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive and helpful attitude. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will meet or exceed performance metrics related to quality, productivity, and customer satisfaction. - You will participate in ongoing training and development opportunities to enhance your skills. What You Bring: - You bring at least 2 years of customer service experience, preferably in a bilingual role. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience in a remote customer service position. - Knowledge of the Allen Park, MI market or similar customer demographics. - Additional language skills beyond French and English. - Familiarity with Percepta’s industry sectors or products. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team as a Bilingual French Customer Service Representative, please submit your resume and a cover letter highlighting your bilingual experience and customer service skills through our online application portal at www.percepta.com/careers.

Provide personalized customer support and resolve inquiries efficiently while maintaining accurate records and collaborating with team members. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to work independently in a remote environment. | Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative based in Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. This remote position allows you to engage with customers directly, providing personalized support and solutions that enhance satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide personalized assistance to resolve customer issues and answer questions. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer satisfaction and share feedback with management. - You will maintain up-to-date knowledge of company products, services, and policies. - You will handle escalated customer concerns with empathy and efficiency. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 2 years of experience in customer service or related roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote setting with strong time management skills. - Problem-solving mindset with a focus on customer satisfaction. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with multiple communication channels including chat and social media. - Bilingual abilities or multilingual skills. - Previous experience working remotely or in a virtual team environment. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide bilingual customer support, resolve inquiries, document interactions, collaborate with teams, and contribute to service improvements. | Minimum 2 years customer service experience, bilingual in French and English, proficient in CRM and Microsoft Office, strong problem-solving and communication skills. | Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful customer interactions that drive satisfaction and loyalty. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a crucial role in delivering outstanding support to French-speaking customers. Your expertise will help enhance customer satisfaction by resolving inquiries efficiently and fostering positive relationships. What You'll Do: - You will provide timely and accurate assistance to French-speaking customers via phone, email, and chat. - You will resolve customer issues by identifying needs and offering appropriate solutions. - You will document customer interactions clearly and maintain detailed records. - You will collaborate with team members and other departments to improve service quality. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and company policies. - You will handle escalated customer concerns with professionalism and empathy. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and customer experience metrics. - Previous experience working in a multicultural or international team. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Manage and resolve escalated customer inquiries and complaints within the automotive industry, collaborating with teams and maintaining detailed records to ensure customer satisfaction. | Minimum 3 years experience in customer support or escalation management, strong problem-solving and communication skills, proficiency with CRM software and Microsoft Office, and ability to work in a hybrid environment. | Job Title: Escalation Support Specialist (Automotive Customer Support) Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. With a commitment to innovation and excellence, we deliver award-winning services that enhance every stage of the customer journey. Our team is dedicated to fostering a supportive and growth-oriented environment where employees can thrive. Role Overview: As an Escalation Support Specialist at Percepta, you will play a critical role in managing and resolving complex customer issues within the automotive industry. Working in a hybrid setting in Allen Park, MI, you will be the key point of contact for escalated cases, ensuring customer satisfaction and maintaining strong client relationships. What You'll Do: - You will manage and resolve escalated customer inquiries and complaints with professionalism and efficiency. - You will collaborate with cross-functional teams to identify root causes and implement effective solutions. - You will document case details accurately and maintain thorough records of customer interactions. - You will provide timely updates to customers and internal stakeholders on case status. - You will analyze trends in escalations to recommend process improvements. - You will support training initiatives by sharing insights and best practices. - You will maintain a deep understanding of automotive products and services to better assist customers. - You will contribute to a positive team environment by supporting colleagues and sharing knowledge. What You Bring: - Minimum of 3 years experience in customer support or escalation management, preferably in the automotive industry. - Strong problem-solving skills with the ability to handle complex customer issues. - Excellent communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work effectively in a hybrid work environment. - Strong organizational skills and attention to detail. Bonus Points If You Have: - Experience with automotive industry software and tools. - Knowledge of automotive products, services, and industry standards. - Bilingual abilities or additional language skills. - Previous experience in a training or mentorship role. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible hybrid work arrangements. - We offer employee wellness programs and resources. Ready to Apply? To join our team as an Escalation Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!

Provide timely and effective customer support, collaborate with teams, document interactions, identify service improvements, manage multiple requests, participate in training, and build customer relationships. | Minimum 2 years customer service experience, strong communication, multitasking ability, CRM proficiency, and problem-solving skills. | Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a commitment to innovation and a supportive work environment, Percepta fosters a culture where employees thrive and customers receive unparalleled support. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and enhancing customer satisfaction. You will be the frontline support, addressing client needs and contributing to the overall success of our integrated service offerings. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to ensure integrated service solutions meet client expectations. - You will document and track customer interactions to maintain accurate records and improve service processes. - You will assist in identifying opportunities for service improvement and contribute to implementation strategies. - You will manage multiple customer requests simultaneously while maintaining high-quality service standards. - You will participate in training sessions to stay updated on product knowledge and service protocols. - You will communicate clearly and empathetically to build strong customer relationships. What You Bring: - Minimum of 2 years experience in customer service or support roles. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with customer relationship management (CRM) software. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience in integrated services or technical support. - Familiarity with the Dearborn, MI market and customer base. - Additional language skills to support diverse customer needs. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work culture. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and development programs. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!