Percepta

Compensation

Full Description

Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive culture that empowers its team members to excel and make a meaningful impact. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and outstanding customer experiences. You will be the frontline support, addressing client needs and contributing to the continuous improvement of service processes. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to streamline service operations and enhance customer satisfaction. - You will document and track service requests, ensuring accurate and up-to-date records. - You will assist in training new team members and sharing best practices. - You will identify opportunities for process improvements and contribute to implementation efforts. - You will maintain a positive and proactive approach to customer interactions. - You will support the integration of new service tools and technologies. - You will participate in regular team meetings to discuss performance and service strategies. What You Bring: - Minimum of 2 years experience in customer service or support roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in integrated services or technical support. - Familiarity with service management platforms. - Previous experience working in a call center or customer support environment. - Additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!