Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful customer interactions that drive satisfaction and loyalty. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a crucial role in delivering outstanding support to French-speaking customers. Your expertise will help enhance customer satisfaction by resolving inquiries efficiently and fostering positive relationships. What You'll Do: - You will provide timely and accurate assistance to French-speaking customers via phone, email, and chat. - You will resolve customer issues by identifying needs and offering appropriate solutions. - You will document customer interactions clearly and maintain detailed records. - You will collaborate with team members and other departments to improve service quality. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and company policies. - You will handle escalated customer concerns with professionalism and empathy. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and Microsoft Office applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and customer experience metrics. - Previous experience working in a multicultural or international team. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!