Percepta

Compensation

Full Description

Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive culture that empowers its team members to excel and make a meaningful impact. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and outstanding customer experiences. You will be the frontline support, coordinating integrated services and resolving issues efficiently to maintain high customer satisfaction. What You'll Do: - You will provide timely and effective support for integrated service operations. - You will troubleshoot and resolve customer inquiries and technical issues. - You will collaborate with cross-functional teams to streamline service processes. - You will document and track service requests and resolutions accurately. - You will assist in training and mentoring new team members. - You will contribute to continuous improvement initiatives to enhance service quality. - You will maintain up-to-date knowledge of company products and services. - You will communicate clearly and professionally with customers and internal teams. What You Bring: - Minimum of 2 years experience in customer service or technical support roles. - Strong problem-solving skills with the ability to manage multiple tasks. - Excellent communication and interpersonal skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in integrated services or telecommunications support. - Familiarity with service management tools and methodologies. - Additional certifications related to customer service or IT support. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling and remote work options. - We offer employee wellness programs and community engagement activities. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!