Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful connections with customers and drive business success. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a vital role in delivering outstanding support to French-speaking customers. Your focus will be on resolving inquiries efficiently while ensuring a positive and memorable customer journey. What You'll Do: - You will handle inbound customer inquiries in French, providing accurate and timely assistance. - You will resolve customer issues with empathy and professionalism, ensuring satisfaction. - You will document customer interactions clearly and thoroughly in the system. - You will collaborate with team members and other departments to address complex customer needs. - You will contribute to continuous improvement initiatives by sharing customer feedback. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with quality assurance processes and metrics. - Previous experience working in a multicultural or remote team setting. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!