Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Experience Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and a unique company culture, Percepta empowers its employees to create meaningful customer interactions that drive satisfaction and loyalty. Role Overview: As a Bilingual French Customer Experience Specialist, you will play a crucial role in delivering outstanding support to French-speaking customers. Your role is to ensure every customer interaction is handled with professionalism, empathy, and efficiency, contributing to Percepta’s reputation for excellence. What You'll Do: - You will engage with French-speaking customers to resolve inquiries and provide product or service information. - You will handle customer concerns with patience and professionalism, ensuring a positive experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and other departments to resolve complex issues. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will stay updated on product knowledge and company policies to provide accurate information. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other customer service tools. - You demonstrate adaptability and the ability to work effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a call center or customer support environment. - Knowledge of additional languages beyond French and English. - Familiarity with the telecommunications or technology sectors. - Previous experience in a bilingual role supporting diverse customer bases. What We Offer: - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To join our team as a Bilingual French Customer Experience Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!