Montgomery County (MD)

Assist truck drivers with loading/unloading alcoholic beverage products, operate warehouse equipment, maintain inventory and cleanliness, and perform physical warehouse duties. | Requires at least one year of general warehouse experience, ability to lift up to 160 lbs, valid Class C driver's license, and ability to read and write English. | Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $55,517 to $81,973, based on the candidate’s qualifications and experience. WHO WE ARE Alcohol Beverage Services (ABS) is committed to building a talented, skilled, and diverse workforce; enhancing the employee experience; and ensuring excellence customer service for County residents, businesses, and licensees. ABS is committed to the full inclusion of all qualified individuals and values diverse perspectives, lived experiences, and cultures. ABS encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. WHO WE ARE LOOKING FOR ABS is seeking individuals for an entry-level position involving manual work such as loading and unloading trucks and performing general warehouse duties. The Driver Helper & Warehouse Associate positions are responsible for assisting the Truck Driver in the unloading and delivery of all liquor, wine, and beer products to licensees and County Liquor stores. • Unloads alcoholic beverages from trucks setting up roller rack or hand lifting cases of kegs from truck; delivers merchandise into customers' storage areas. • Checks orders placed on trucks. • Loads merchandise and returns from customers onto warehouse trucks. • Guides truck drivers when manoeuvring trucks. • May check shipment invoices, count merchandise, and keep records of deliveries. • Fills orders by locating and transporting cases of merchandise to designated places in warehouse, using hand trucks or carts; moves loaded pallets using electric hand jacks. • Operates various equipment such as forklifts, pallet jack, and handcarts. • Assembles damaged cases for repacking; records breakage and places broken or unsaleable merchandise in secured area of warehouse. • Tags beer kegs that are damaged or leaking; rotates beer kegs to ensure shipment of fresh product. • Performs general cleanup duties in warehouse, sweeping up debris, waste, and broken merchandise. • May take physical inventory. • Performs related duties as required. Selected candidates will be required to successfully complete a pre-employment medical exam, drug screening, and lifting evaluation. Failure to meet these requirements may result in disqualification. This position involves frequent lifting, carrying, pushing, and pulling of heavy items (up to 160 lbs), and operation of warehouse equipment such as forklifts, pallet jacks, and hand carts. Work is performed in warehouse and delivery environments, including cold storage and outdoor conditions. A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. Experience: One (1) year general warehouse experience. Education: Ability to read and write in English. Equivalency: None. Ability: Ability to independently move objects weighing up to 160 pounds. LICENSE: Possession and maintenance at all times of a valid Class "C" (or equivalent) driver’s license from the applicant's state of residence. AGE: Individuals appointed to this position must be at least 18 years of age. Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening. All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified,” placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: • Multiple years of experience working in a warehouse environment. • Multiple years of onloading/offloading merchandise. • Experience working in customer service.

Evaluate data needs, develop data plans, collect and analyze behavioral health data, collaborate with stakeholders, and prepare reports. | Two years of professional data analysis experience, bachelor's degree in related field, with preferred skills in Power BI, SAS, ArcGIS Pro, and healthcare data analytics. | The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $70,556 to $91,361, based on the candidate’s qualifications and experience. This is a term position funded through 7/1/2026. Continued employment beyond this date is subject to funding extension and is not guaranteed. WHO WE ARE Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR The Local Behavioral Health Authority is responsible for the planning, management, and oversight of Public Behavioral Health services within Montgomery County. We are currently recruiting for an experienced data analyst to join the Hub Team within the LBHA. The Performance Management and Data Analyst I will evaluate the data needs of the Hub and make recommendations for a sustainable data and outcome reporting protocol. • Develop and prepare a data plan to prioritize goals, objectives, and strategies of services and programs that will effectively address the current and future needs of students and their families • Assist in the collection of data from community feedback regarding current needs of students and families and what services are needed • Analyze current behavioral health trends among youth in Montgomery County • Participate in meetings with service providers and stakeholders and present current data • Actively collaborate with the Hub Team and LBHA and attend required meetings • Prepare and present data reports and complete required deliverables by deadlines Experience: Two (2) years of professional experience performing data analysis, data visualization and interpretation, program evaluation and/or process improvement in an academic, data administration or business data analytics environment. Education: Graduation from an accredited college or university with a Bachelor's Degree in Public Policy, Public Administration, Economics, Statistics, Operations Research, Business Administration, Management, Finance, Information Systems, Information Technology, Computer Science Engineering or related field. Equivalency: (1) An equivalent combination of education and experience may be substituted. (2) Possession of a graduate degree in the above fields may be substituted for one year of the required experience There are preferred criteria for this position. Applicants will be required to answer additional questions when filling out their application. We will use interview preference criteria: • Master's degree in Healthcare Data Analytics or equivalent • Demonstrated excellent written and verbal communication skills • Familiarity with Power BI and experience with SAS and ArcGIS Pro • Experience with data collection and analysis for grant funded deliverables • Ability to develop and maintain comprehensive repository systems for collecting and system of care resources.

Lead and manage telecommunications services delivery, operations, team, vendor relationships, and transition projects for a large enterprise. | Five years of professional experience in telecommunications service delivery including Avaya or Microsoft Teams Phone systems, bachelor's degree, and preferred certifications. | Salary : $98,662.00 - $174,642.00 Annually Location : 100 Maryland Ave Rockville MD 20850 USA Job Type: Permanent Remote Employment: Flexible/Hybrid Job Number: 2025-00613 Department: Department of Technology and Enterprise Business Solutions Division: TBS 34 OSP Enterprise Cloud Solutions Opening Date: 09/18/2025 Closing Date: 9/26/2025 11:59 PM Eastern FLSA: Exempt About the Position Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $98,662 to $ 171,895, based on the candidate's qualifications and experience. WHO WE ARE The mission of the is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers. WHO WE ARE LOOKING FOR The Telecommunications Services Manager is responsible for leading and overseeing the delivery, operation, support, and evolution of voice and telecommunications services across a large enterprise organization of 10,000+ employees. What You'll Be Doing This role manages a team of represented (union) employees and works closely with vendors and internal stakeholders to ensure service excellence, cost-efficiency, and strategic alignment during a significant transition from premise-based Avaya PBX systems to a hybrid telecommunications environment that incorporates both legacy systems and modern cloud-based telephony services such as Microsoft Teams Phone. Key Responsibilities include: • Leadership & Team Management: • Act as primary liaison with internal business units, IT, facilities, and external partners to align telecommunications services with user and county needs. • Supervise and lead a team of represented/union telecommunications professionals, ensuring adherence to collective bargaining agreements. • Provide coaching, direction, and performance management to foster a high-performing, service-oriented team. • Promote a culture of safety, accountability, and continuous improvement. • Service Delivery & Operations: • Oversee the day-to-day operations of telecommunications services, including Avaya PBX systems, Microsoft Teams telephony, voicemail, call routing, conferencing, and contact center platforms. • Manage legacy PBX systems, VoIP platforms and services, UCaaS solutions, voicemail systems, SIP trunking, SBCs, eFaxing solutions, and analog integrations. • Ensure reliable voice service delivery, timely incident response, and effective problem resolution. • Develop and monitor KPIs and SLAs to ensure high levels of service quality, efficiency, cost-effectiveness, and customer satisfaction. • Responsible for overseeing telecom hardware/software asset inventory (Teams certified phones, legacy Avaya PBX and related equipment), upgrades, life cycle planning, and decommissioning. • Transition & Project Management: • Lead the organization through a multi-phase transition from premise-based voice services to hybrid and cloud-based solutions. • Collaborate with project management, IT teams, and external vendors to ensure the successful implementation of Microsoft Teams telephony and related infrastructure. • Identify opportunities for service optimization, cost reduction, and feature enhancement. • Vendor & Contract Management: • Manage relationships with telecommunications vendors, including service providers, hardware manufacturers, and software vendors. • Oversee vendor performance, contract compliance, and procurement processes. • Participate in RFPs and vendor selection for telecom systems, support, and services. • Strategic Planning & Budgeting: • Contribute to the development and execution of long-term telecommunications strategies aligned with organizational goals. • Prepare and manage budgets for telecom services, capital expenditures, and vendor contracts. Telecommunications services budgets are typically $2 - $4 million annually. • Monitor costs and recommend cost-saving initiatives that maximize value and quality of service. • Compliance & Security: • Ensure telecommunications systems meet regulatory, security, and organizational compliance standards. • Coordinate with cybersecurity and compliance teams to mitigate risks and safeguard voice/data infrastructure. A criminal background and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. Hybrid work environment with on-site presence required at least 3 days per week, and for specific operational and team oversight responsibilities. Involves off-hours support or on-call duties during service outages, cutovers, or project milestones. Minimum Qualifications Experience: Five (5) years of progressively responsible professional experience in telecommunications service delivery is required. This includes managing and supporting enterprise-level Avaya PBX systems (Avaya Aura, Communication Manager, Session Manager) OR Microsoft Teams Phone with Operator Connect environments. Education: Graduation from an accredited college or university with a Bachelor's Degree. Equivalency: An equivalent combination of education and experience may be substituted. Preferred Criteria, Interview Preferences All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: • Bachelor's degree in Telecommunications, Information Technology, or a related field; or equivalent combination of education and experience • Experience with enterprise voice systems such as Avaya PBX and migrations to Microsoft Teams or similar UCaaS platforms. • Certifications such as Avaya ACIS/ACSS, Microsoft Teams Voice Engineer, or PMP. • Familiarity with ITIL processes and service management tools. • Knowledge of emergency communications systems (E911), SIP trunking, SBCs (e.g., Ribbon, Audiocodes), and network QoS best practices. • Experience with management and supervision of IT staff IMPORTANT INFORMATION The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview. This will establish an Eligible List that may be used to fill both current and future vacancies. If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website. Leave Benefits Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits 01 MQ Question MANAGER III (000112) How many years of progressively professional experience do you have in telecommunications service delivery? This includes managing and supporting enterprise-level Avaya PBX systems (Avaya Aura, Communication Manager, Session Manager) OR Microsoft Teams Phone with Operator Connect environments. • No Experience • 1-2 Year's Experience • 3 Year's Experience • 4 Year's Experience • 5 Year's Experience • 6 Year's Experience • 7 Year's Experience • 8 Year's Experience • 9+ Year's Experience 02 MQ Question MANAGER III (000112) What is your highest level of completed education? • N/A • High School/GED • Associate's Degree • Bachelor's Degree • Master's Degree • Juris Doctor • Doctorate 03 MQ Question Degree Do you have a degree in Telecommunications, Information Technology or related field? • Yes • No Required Question

Provide administrative coordination and support for program operations including data, budget, contract management, facilities, records, onboarding, and inventory for CASCBS programs. | Bachelor's degree and three years of professional administrative experience supporting program operations including data, budget, and contract management. | Administrative Specialist III “Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $76,742to $122,603, based on the candidate’s qualifications and experience.” WHO WE ARE Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR The Child, Adolescent, School & Community-Based Services (CASCBS) team within the Department of Health and Human Services is currently recruiting for a detail-oriented and highly organized Administrative Specialist III. We're seeking a proactive and resourceful individual who thrives in a collaborative environment and is passionate about supporting programs that serve children, youth, and families. This is a great opportunity to join a dynamic team working to make a meaningful impact across Montgomery County. The CASCBS Administrative Specialist III supports program operations across data, budget, and contract management functions. This role provides administrative coordination to enhance planning, implementation, and efficiency, while also assisting with facilities, records, onboarding, and inventory for CASCBS programs. Key Responsibilities: • Serve as the primary liaison for CASCBS suite facilities and security matters, including emergency preparedness and equipment coordination. • Maintain equipment inventory, manage IT/software orders, and support recordkeeping for program and archive files. • Assist with quality control of electronic case files and data retrieval for reporting to HHS leadership and stakeholders. • Support onboarding and training compliance for new staff using internal systems. • Help develop and maintain databases, filing systems, and data tracking tools. • Assist with fiscal tasks, including reviewing invoices, reconciling transactions, and supporting budget tracking for CASCBS contracts. • Support contract and grant renewals, tracking updates, and preparation of related documents. • Perform other job-related duties as assigned. A background investigation will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. Education: Graduation from an accredited college or university with a Bachelor's Degree. Experience: Three (3) years of professional administrative experience supporting program operations including, data, budget and contract management functions. Substitutions: 1. EDUCATION for EXPERIENCE: Additional education will substitute for the required experience on a year-for-year basis. 2. EXPERIENCE for EDUCATION: Additional administrative, business, research and/or clerical experience will substitute for the required education on a year-for-year basis. The following preferred criteria will be used as screening questions: Do you have experience providing administrative support related to facilities coordination, including inventory and equipment management? Do you have experience with fiscal or contract support tasks such as reviewing invoices, reconciling expenses, or maintaining tracking spreadsheets? Do you have experience working with data systems or case management systems (e.g., eICM, ERP, Seamless, or similar platforms)? Do you have experience supporting program operations, including onboarding new staff, maintaining records, or supporting quality control of electronic files? Do you have experience developing or maintaining filing ysstems, databases or spreadsheets to support administrative operations?

Oversee daily operations, staff, and programming of public facilities including event coordination, contract management, and stakeholder collaboration. | Five years of professional experience in event or facility management with supervisory experience, a Bachelor's degree or equivalent, valid driver's license, and ability to work evenings/weekends. | Community Use of Public Facilities Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $83,556 to $125,330, based on the candidate’s qualifications and experience. WHO WE ARE The Office of Community Use of Public Facilities (CUPF) works with community groups and individuals to plan for, and issue permits for, use of space for events and programs in Civic Spring Civic Building at Veterans Plaza. WHO WE ARE LOOKING FOR We are seeking an experienced and highly organized Program Manager II (Grade 25) to oversee the daily operations, staff, and programming of the Silver Spring Civic Building and Veterans Plaza. The ideal candidate will have at least five years of professional experience in event or facility management, with some supervisory or personnel management experience. An equivalent combination of education and experience may be considered. The successful candidate will demonstrate strong leadership, communication, and customer service skills, as well as the ability to work collaboratively with a wide range of stakeholders—including County, State, and Federal officials, community organizations, nonprofits, private businesses, and members of the public. This position requires a solutions-oriented manager who can successfully balance the competing demands of a busy public facility while maintaining compliance with County regulations. We’re looking for someone who can manage complex operations, supervise a diverse team, and navigate challenging situations with diplomacy and professionalism. The ability to manage contracts, oversee grant programs, and coordinate with various County agencies is essential. The candidate must also be able to work evenings and weekends as needed to support eventsand be comfortable using Microsoft Teams and other tools for communication and coordination. Duties include but are not limited to: • Manage Day-to-Day Facility Operations Oversee all business operations of the Silver Spring Civic Building and Veterans Plaza, ensuring smooth scheduling, setup, and coordination of hundreds of public and private events annually. • Supervise Staff and Contractors Directly manage a team of 5 staff (full- and part-time), including administrative, custodial, and security personnel. Handle staffing schedules, task assignments, performance oversight, and coordination with support contractors. • Administer Community Access and Ice Rink Programs Manage the Community Access Program (CAP) that provides grant subsidies to community users and oversee the contract and operations for the Veterans Plaza ice rink. • Coordinate with County and Partner Agencies Work closely with the Regional Services Center, Urban District, DGS, HHS, and other County agencies to coordinate shared services, address operational needs, and support building occupants and outside partners. • Handle Conflict Resolution and Public Relations Serve as a liaison and mediator to resolve conflicts between users, community groups, and stakeholders. Respond to sensitive or urgent issues and represent CUPF at meetings and public events. • Ensure Regulatory Compliance and Safety Monitor event permits and ensure compliance with County regulations including crowd size, noise, traffic, licensing, and public safety in collaboration with law enforcement and permitting agencies. • Contribute to Budgeting and Strategic Planning Provide input into budget development and revenue-generating activities. Analyse usage trends, recommend policy or fee changes, and contribute to long-range planning for CUPF operations at the facility. Presentations, trainings, meetings, and events often occur during evenings and/or weekends. Thus, evening and weekend work is required. This position requires possession of a valid driver’s license and the ability to drive a county vehicle to event locations, attend meetings, and perform other work at locations outside the office. To ensure a positive workplace and to comply with federal, state and County laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe. Experience: Five (5) years of professional experience managing operations in a customer-focused environment, coordinating programs and services for diverse stakeholders, overseeing contracts and budgets, and collaborating with multiple agencies and organizations. Previous supervisory experience is required. Education: Graduation from an accredited college or university with a Bachelor's Degree. Equivalency: An equivalent combination of education and experience may be substituted. Driver’s License: Possession of a valid Class "C" (or equivalent) driver’s license from the applicant's state of residence. All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified,” placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: • Experience managing a significant program area or service utilizing multiple resources and making decisions with long-range strategic implications or policy precedence implications. • Experience in supervision and training of employees, volunteers, and contracted workers, • Experience in oral and written communications that convey information (i.e., training materials/presentation, procedural documentation, correspondence, reports requiring research prior to making recommendations) • Experience in facilitating access to and managing operations of indoor and outdoor event venues. • Experience in managing all aspects of event coordination, including venue selection, logistics, vendor relations, and on-site support. • Familiarity with event management software, reservation systems, and scheduling platforms such as Vermont Systems, RecTrac, and WebTrac. • Experience in delivering customer service and hospitality with an overall focus on the total customer experience from beginning to end. • Experience in working with venue owners and managers to ensure facilities are in acceptable condition including cleaning, general maintenance, furnishings, audio-visual, and other equipment. • Experience working with culturally diverse and politically involved community groups.

Supervise and manage customer service representatives handling 311 calls, monitor performance metrics, conduct coaching and training, and ensure efficient contact center operations. | Bachelor's degree or equivalent experience, 3 years managing customer service teams, ability to analyze operational data, strong interpersonal and communication skills, and willingness to work in a hybrid environment with some on-site presence. | • #*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*# THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES. • #*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*# This Position is ONLY Open to Montgomery County Government Employees: • Current Montgomery County Government employees; • Montgomery County employee who was affected by a reduction-in-force and currently has RIF priority rights; • Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or • Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship. The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $76,742 per year to $116,210 per year, based on the candidate’s qualifications and experience. WHO WE ARE With a residential population of over 1,000,000, Montgomery County serves a diverse population throughout the county. MC311 is Montgomery County’s source for non-emergency government information and services and receives an average of approximately 500,000 calls annually. MC311 is a lifeline for residents by offering a variety of information about County departments and services, such as solid waste and recycling, social services, transportation, including real-time Ride On bus arrivals, housing, tax issues, permits and inspections, etc. The Customer Service Center is currently available Monday-Friday from 7 AM to 7 PM and is closed on County observed holidays; MC311.com is available 24/7/365. WHO WE ARE LOOKING FOR MC311 is seeking a Program Manager who will supervise Customer Service Representatives who handle and process 311 calls for Montgomery County services, programs, and events. This position requires managing operational issues to meet the contact center objectives for handling calls and other modes of communication from customers. In this role, the individual will need to maintain and demonstrate expert knowledge of call center operations, principles, practices, and procedures, including related telephony and computer software systems. Monitoring the performance of customer service representatives using qualitative and quantitative measures is a key responsibility, ensuring that all calls are answered promptly, courteously, and professionally. Additionally, the position requires strong interpersonal skills, as well as proficiency in both oral and written communication. This role is critical in ensuring the contact center operates smoothly and efficiently, meeting the high standards of service we strive to provide to our customers. Bilingual candidates in the Spanish/English languages are encouraged to apply.?If the candidate selected for this position possesses multilingual skills, he/she will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills. • Monitor performance of Customer Service Representatives (CSRs) and ensure all calls are answered in a prompt, courteous, and professional manner. • Conduct regular one-on-one and team meetings with CSRs to discuss performance based on the collected data and metrics. • Identify training and coaching opportunities to address skill gaps and empower CSRs/agents. • Align training with agent interests and career goals to foster long-term growth and engagement. • Acknowledge and reward outstanding performance to boost morale and motivation. • Defining key metrics and benchmarks to understand contact center performance. A criminal background and medical history will be conducted on the selected candidate before appointment and will be a significant factor in the hiring decision. Individuals selected for this position will be considered " Essential Employees.” Essential employees must report to work during a period of general emergency or liberal leave. This position is currently eligible for teleworking and requires the ability to periodically perform in-person work at the MC311 Customer Service Center in Rockville, Maryland. Experience: Three years of experience in the management of a customer service team refers to the oversight, coordination, and leadership of a group of employees who interact with customers to resolve issues, provide information, and ensure a positive customer experience. Education: Graduation from an accredited college or university with a Bachelor's Degree. Equivalency: An equivalent combination of education and experience may be substituted. Medical Exam Protocol: A medical history review is required prior to the appointment of the selected candidate. • Experience applying principles of management and public administration to strategically plan, organize, coordinate, and administer customer service operations. • Experience identifying and resolving administrative and operational problems arising in the MC311 Customer Service Center. • Experience analyzing data from customer service operations and performance of customer service representatives and developing appropriate responses and programs to achieve employee development objectives and customer service performance objectives. • Experience establishing and maintaining effective working relationships with the public, private officials, and County staff at all levels. • Three (3) years of experience directing and supervising the work of customer service representatives in a collective bargaining environment.

Lead budget preparation and review, oversee finance and administrative functions, supervise staff, manage revenue oversight, and liaise with multiple government agencies. | Five years of professional experience in budget or financial management, preferably with a bachelor's degree in Finance, Business Administration, or Accounting. | Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $98,662 to $$149,338 based on the candidate’s qualifications and experience. • *** This position is open to Montgomery County Government employees only. **** WHO WE ARE MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers. Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers. MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels. The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodation for people with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position. WHO WE ARE LOOKING FOR Are you a strategic thinker with a strong background in finance, administration, and leadership? The Department of Public Libraries is seeking a Business Manager to lead its Business Office and oversee a broad range of administrative, financial, and operational functions. This position reports directly to MCPL's Assistant Director for Business Operations and works collaboratively with multiple County and State agencies. MCPL provides services to all ages from 21 full-service library facilities and the full-service library in the Montgomery County Correctional Facility. This service is provided to a majority/minority County of over 1 million residents. This is professional administrative work whose primary job is to provide oversight and leadership in the areas of budget, personnel administration and management for the Department of Public Libraries. The selected candidate is part of the library's executive administrative team. This manager coordinates the preparation of MCPL's annual budget and Capital Improvement Plan and oversees the planning and coordination of MCPL's participation in various State and Federal grant programs and contractual agreements. In addition, this position supervises and participates in the review of financial statements and prepares a variety of monthly, quarterly and annual personnel, financial and other special reports. • This position is open to Montgomery County Government employees only. • Lead the preparation, review, and presentation of the department’s operating, capital, and grant budgets. • Conduct cost-benefit analyses and make data-driven recommendations to department leaders and program managers. • Serve as a key liaison during budget presentations to department leadership, the Office of Management and Budget (OMB), and the County Council. • Oversee departmental administrative functions including finance, procurement, grants, payroll (MCtime), human resources, and major capital improvement projects (CIP). • Supervise and evaluate a team of seven professional and para-professional staff within Central Administration and Collection Management. • Manage revenue oversight, ensuring proper collection and allocation in coordination with the Department of Finance using Oracle systems. • Serve as a departmental liaison with multiple County and State agencies including OMB, Finance, DGS, TEBS, OCA, Procurement, OHR, and others. • Provide leadership and support in emergency operations as part of the department’s Continuity of Operations Plan (COOP); position is designated as mission critical. What We’re Looking For: • Proven experience in budget development, financial analysis, and public sector administration. • Strong leadership and team management skills. • Ability to interpret complex policies and effectively communicate with internal and external stakeholders. • Experience with Oracle financial systems and government budget processes is highly desirable. • Skilled in navigating cross-departmental collaborations and balancing multiple high-level projects. Experience: Five (5) years of progressively responsible professional experience in budget and/or financial management. Education: Graduation from an accredited college or university with a bachelor’s degree. Bachelor’s Degree with a major in Finance, Business Administration, or Accounting is preferred. Equivalency: An equivalent combination of education and experience may be substituted.

Lead and manage Latino Health Initiative public health programs, supervise staff, manage budgets, develop partnerships, and oversee strategic planning and evaluation. | Bachelor's degree with 5 years professional experience in workforce and curriculum development, training, fiscal operations, strategic planning, staff supervision, and stakeholder collaboration. | Salary : $83,556.00 - $134,086.00 Annually Location : 8630 Fenton St Silver Spring MD 20910 USA Job Type: Permanent Remote Employment: Flexible/Hybrid Job Number: 2025-00509 Department: Department of Health and Human Services Division: HHS 60 Office of Community Affairs Division Opening Date: 08/25/2025 Closing Date: 8/29/2025 11:59 PM Eastern FLSA: Exempt About the Position The expected salary range for the Latino Health Initiative Program Manager II, Grade N25 upon hire is $83,556 - $125,810. WHO WE ARE Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR Office of Community Affairs, Latino Health Initiative, is recruiting for an enthusiastic and talented individual for Program Manager II to join our team. We're seeking someone who thrives on providing exceptional program management, has strong technical expertise in the areas of workforce, curriculum development and training, and brings solid experience developing partnerships, supervising staff and managing fiscal and contractual operations. If you're looking to contribute your expertise to a collaborative and dynamic team, please apply! What You'll Be Doing • The Program Manager II is a member of the management team that oversees and supports several Latino Health Initiative (LHI) public health programs/activities; works closely with community partners, and supervises the staff assigned to various projects. • Duties and Responsibilities: • Lead and participate in strategic planning, implementation and evaluation in support of the Latino Health Initiative. • Provide technical expertise in the areas of workforce, curriculum development and training implementation. • Provide support to LHI staff to achieve deliverables and performance goals. • Review and develop reports related to the processes, key performance indicators, and quality assurance. • Provide budget management and fiscal control with adherence to procurement regulations and County policies and procedures. • Lead the development of grant proposals for funding current, new, or expanded programs. • Develop and maintain collaborations with programs, departments and agencies across Health and Human Services and within Montgomery County government to ensure coordinated services across community partners. • Establish and maintain effective working relationships with County officials, community-based organizations, and private and public stakeholders. • Provide briefings to Montgomery County, internal and external partners and representatives as needed. • Serve as spokesperson for media interviews and provide presentations at other public/professional forums, as needed. • Perform other job-related duties as assigned. Minimum Qualifications Experience: through five (5) years of professional experience in workforce and curriculum development and training. Education: Graduation from an accredited college or university with a Bachelor's Degree. Equivalency: An equivalent combination of education and experience may be substituted. Preferred Criteria, Interview Preferences There are preferred criteria for this position. Applicants will be required to answer additional questions when filling out their application. We will use interview preference criteria: • 5 years of professional experience in fiscal and administrative operations, strategic planning and evaluation. • Experience in forging and maintaining collaborative relationships with public and private stakeholders. • Experience supervising staff and contractors. • Bilingual in Amharic, French or Spanish, if so which language? • Experience working with a diverse immigrant population. IMPORTANT INFORMATION The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview. This will establish an Eligible List that may be used to fill both current and future vacancies. If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website. Leave Benefits Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits 01 MQ Question PROGRAM MANAGER II (000832) What is your highest level of completed education? • N/A • High School/GED • Associate's Degree • Bachelor's Degree • Master's Degree • Doctorate 02 How many years of professional experience do you have in workforce and curriculum development and training? • No Experience • 1 Year's Experience • 2 Year's Experience • 3 Year's Experience • 4 Year's Experience • 5 Year's Experience • 6 Year's Experience • 7 Year's Experience • 8 Year's Experience • 9+ Year's Experience 03 Do you have experience in forging and maintaining collaborative relationships with public and private stakeholders? • Yes • No 04 Do you possess 5 years of professional experience in fiscal and administrative operations, strategic planning and evaluation? • Yes • No 05 Do you have experience supervising staff and contractors? • Yes • No 06 Are you bilingual in Amharic, French or Spanish, if so which language? • Yes • No 07 Which Language? 08 Do you have experience working with a diverse immigrant population? • Yes • No 09 MQ Question PROGRAM MANAGER II (000832) Do you have experience as a supervisor? • Yes • No Required Question