Mod Op

Manage and implement paid social campaigns across multiple platforms, ensuring optimization to achieve client goals. Support the Paid Social Lead with reporting and ongoing campaign management. | A bachelor's degree in a related field and internship experience in social media are preferred. Candidates should have a genuine interest in paid social and strong analytical skills. | As Coordinator, Paid Social at Mod Op, you will be in a key role managing and implementing paid social campaigns across multiple social platforms including LinkedIn, Facebook, Instagram, TikTok and Pinterest. This is not a content creation role. Content will be provided in most cases, by client teams and/or internal creative teams. Success in this role will be determined by your ability to implement quickly without error, contribute to improving operational processes, accuracy/efficiency in completing deliverables, quick responses to client requests and a natural curiosity to learn more and grow in the organization. Core Competencies Genuine interest in paid social, marketing analytics and investment in client goals and success. Open to coaching & feedback Curious and motivated Excellent written and verbal communication skills – comfortable creating PowerPoint decks and presenting results to clients/internal stakeholders. Commitment to accuracy and quality with a strong attention to detail Ability to manage multiple projects concurrently while prioritizing effectively and meeting deadlines. Ability to learn new industries/business types and translate that knowledge to achieve client goals. Excellent analytical and mathematical skills Strong organizational skills and ability to work in a constantly changing, demanding environment. Essential Functions Manage day-to-day paid social campaigns and optimization to achieve client goals, including: Build and optimize paid social campaigns, including but not limited to account setup, strategy development, organization and campaign set up, implementation and management. Develop audience strategies and manage bidding/optimization. Support the Paid Social Lead with the day-to-day management of campaigns, reporting, and related tasks. Ongoing use of reporting, analytics and trend tools for weekly, monthly, and quarterly reporting and optimization Work closely with third-party vendors such as Facebook to ensure implementation of recommendations and follow best practices for processes. Manage creative projects with our internal team or the client and keep track of deadlines, feedback, and other vital project details. Consistently look for ways to improve current processes or introduce innovative approaches that will contribute to Mod Op’s success. A bachelor’s degree in advertising, communications, business, data, or another related field Internship experience in social preferred Knowledge of the basics of paid social metrics Basic knowledge of Google Analytics A great attitude, natural curiosity, resourcefulness, intelligence, and work ethic Desire to contribute to the creative and collaborative culture of the agency. Health, dental and vision benefits 401k plus matching Life Insurance Generous time off plus December holiday closure Hybrid remote/In-office work schedule Fun company culture with a great balance of work and play Individual offices (no cubes!) When asked what they love about working at Mod Op, we hear: “I feel I can be myself at work and it’s fun!” -MV “The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world.” -JC “We actually create videogames!” -AC “We have an all-star team, and it’s like playing in the pro-bowl every day!” -MW “Opportunities to always learn from and work with the best and the brightest.” HW “Mentors and opportunities for growth.” -KB Mod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us! Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead enterprise B2B marketing strategy engagements, develop client roadmaps and business cases, collaborate with cross-functional teams, and provide thought leadership. | 8+ years in digital marketing strategy with B2B enterprise clients, strong communication and storytelling skills, ability to influence C-suite, and hybrid onsite client meetings. | Mod Op is seeking a consultative, tech-savvy Sr. Director of B2B Marketing Strategy to lead enterprise-level B2B marketing engagements. As a senior individual contributor and strategic leader to our account teams, you’ll help clients solve complex marketing challenges and accelerate outcomes through full-funnel, cross-channel strategies grounded in data, audience insights, and emerging technology. This highly collaborative role is critical to our success, both in delivering measurable results for clients and shaping Mod Op’s strategic roadmap through the voice of our B2B portfolio. Essential Functions Lead as a principal strategist on key B2B enterprise accounts, to direct client strategy with support and partnership of Mod Op cross-functional teams Translate client business goals into measurable marketing strategies that span demand generation, customer acquisition, and retention. Collaborate closely with account, media, analytics, and creative teams to scope, pitch, and evolve strategies with strategic rationale and clear articulation of value. Develop client roadmaps, business cases, and realization frameworks Uncover, shape, and drive progress when a clear path is not yet defined Consider, distill, and prescribe the best solution, vs. only responding with what a client may have directly asked for. Provide a third-party perspective and healthy, consultative challenge to client strategies and results, to ensure alignment to client business goals Anticipate the client's needs and translate into what Mod Op can deliver (“connect-the-dots” across service offerings that will help our clients win and help us scale our business successfully) Leverage your expertise in enterprise B2B marketing and business dynamics, including long sales cycles, multi-stakeholder decision-making, and account-based marketing Guide clients in applying audience-first personalization principles to customer engagement strategies. Map the buyer journey to identify gaps, overlaps, or friction points Use first-party data and behavioral signals to refine targeting, prioritize outreach, and personalize messaging across channels to accounts/personas Emphasize solutions and ROI to drive long-term, trust-based loyalty Tell compelling stories and drive progress with clear vision Set the vision, strategy, and positioning that will permeate client leadership discussions and drive adoption of Mod Op’s recommendations Facilitate strategic planning workshops and executive-level conversations with clarity and influence, rolling up all recommendations and outcomes to client business goals. Display outstanding business acumen and effectively communicate complex subject matter to both marketing and non-marketing stakeholders, as well as technical and non-technical stakeholders Evaluate performance to optimize impact Analyze cross- channel marketing programs to provide recommendations that ultimately help clients improve outcomes Develop strategic insights with competitive research, benchmarking, and general analysis and audit techniques Document and share observations from prospects and clients to influence future solution development Create client-specific and use-case-specific stories Provide thought leadership through speaking engagements, webinars, conferences, blogs, articles, LinkedIn, etc. Partner to support Mod Op’s growth Document and share observations from prospects and clients to influence future solution development Create client-specific and use-case-specific stories Provide thought leadership through speaking engagements, webinars, conferences, blogs, articles, LinkedIn, etc. Bachelor’s degree in a relevant discipline 8+ years of experience in digital marketing strategy, consulting, and/or or data-driven advertising, with a strong emphasis on B2B enterprise clients. Proven track record translating complex challenges into marketing strategies that drive business impact and revenue growth through complex consideration cycles Ability to consult on marketing strategy, maturity, technology, customer journey, and multi-touch attribution Successful leadership of cross-channel strategy and client stakeholder collaboration, including brainstorming, distillation of ideas, joint business plans, roadmaps, business cases, and realization/ROI strategies A solid and demonstrable understanding of digital marketing, advertising, and the AdTech/MarTech space is required - including activation, measurement, and personalization methods and tools Strong communication and storytelling skills Ability to influence both technical and non-technical stakeholders Experience presenting to C-suite level and gaining buy-in is a necessity. Strong Internal Collaboration & Client-First Mindset Trusted, proactive partnership with internal teams: working closely with account, media, analytics, creative, and technical leads to position cohesive, high-impact strategies Applying a collaborative, solutions-oriented approach to every engagement, helping elevate the thinking and contributions of those around you Embodying a client-first mindset, ensuring all recommendations are grounded in client goals, challenges, and measurable business impact (not just deliverables) Contributing to a culture of knowledge-sharing, transparency, and mutual accountability Organized and adaptable Able to manage multiple strategic priorities with precision and poise. Well organized and high attention to detail Extremely curious and actively seeks to test, learn and iterate This role requires regular in-person/onsite time with clients, mostly within Northeast Ohio, for client leadership meetings and strategic workshops. Most meetings do not require overnight stays and occur during normal business hours. Health, dental and vision benefits 401k plus matching Life Insurance Generous time off plus December holiday closure Hybrid remote/in-office work schedule Fun company culture with a great balance of work and play Individual offices When asked what they love about working at Mod Op, we hear: “I feel I can be myself at work and it’s fun!” -MV “The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world.” -JC “We actually create videogames!” -AC “We have an all-star team, and it’s like playing in the pro-bowl every day!” -MW “Opportunities to always learn from and work with the best and the brightest.” HW “Mentors and opportunities for growth.” -KB Mod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us! Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Sr. Program Manager leads end-to-end program orchestration, managing timelines, interdependencies, and budgets to deliver both day-to-day excellence and long-term business impact. This role serves as the primary delivery liaison, ensuring every workstream aligns to client goals and contributes to a cohesive digital transformation strategy. | Candidates should have 10+ years of experience in program management within a full-service agency environment, with proven success managing large-scale, multi-disciplinary enterprise marketing programs. A deep understanding of integrated marketing functions and strong leadership presence are essential. | Mod Op is seeking a digitally fluent, operationally strong, and client-savvy Sr. Program Manager to lead complex, cross-channel marketing initiatives and multi-SBU programs for our enterprise clients. This valued role serves as the central orchestrator of Mod Op’s diverse, full-service agency expertise, ensuring every workstream aligns to client goals and contributes to a cohesive digital transformation strategy. As the primary delivery liaison and point of accountability, the Sr. Program Manager leads end-to-end program orchestration, managing timelines, interdependencies, and budgets to deliver both day-to-day excellence and long-term business impact. This role manages a holistic view of program health, proactively mitigating risks and enabling teams to deliver their best work. The Sr. Program Manager builds trust, guides cross-functional teams, and brings structure, clarity, and partnership to everything we do. Who You Are You’re a seasoned, full-service agency program manager with deep knowledge of cross-channel integrated marketing, brand and digital strategy, media, creative, CRM, analytics, and technology. You have the experience to back up your skills. This isn’t your first rodeo. You have exceptional skills in delivering concurrent marketing projects of every kind, with big budgets, big teams, big challenges, and big brains. Internal and client teams trust and value you to ensure project success, communicate proactively, and remove barriers. Operating with exceptional business acumen, you build genuine relationships, anticipate needs, and proactively drive solutions. You thrive on collaboration and a desire to elevate those around you. You bring structure to ambiguity, with strong communication and operational chops. You’re a detail-focused executor who connects timelines, deliverables, and resources to client outcomes through clear, actionable plans. You know how to relay information to your teams from your client and back again. As a client-first, solution-oriented problem solver, you operate with a commitment to operational rigor without losing sight of creativity and flexibility. You are a natural team leader who fosters accountability, clarity, and high performance across every engagement. You believe in a collaborative, multidisciplinary approach to solving complex challenges. Essential Functions Program & Client Leadership Ability to connect marketing execution to business outcomes; translating client strategy and objectives into actionable execution plans Managing large, multi-workstream programs for enterprise clients with deliverables that thread multiple Mod Op services to achieve project goals. As the face of delivery, you build trust and results through transparent and productive client communication, while proactively managing risks to keep programs on track. Program Governance & Delivery Management Driving consistent program structures, status reporting, profitability monitoring, media plans, and scope/budget management across initiatives. Owning end-to-end delivery accountability: timelines, quality, dependencies, risk mitigation, and program health Aligning and scheduling work and teams including defining activities, sequence, dependencies, work effort, and associated resource requirements Responsible for ensuring all deliverables sent to the client are top quality and meet expectations Profitability & Utilization Management Overseeing financial performance and delivery progress across programs, including forecasting, pacing, scope adherence, profitability optimization, and resource utilization Identifying and mitigating workflow, timing, or resourcing risks across delivery streams. Maintaining accurate and proactive reporting to both internal and client stakeholders. Ensure forecasts include allocations for both billable + non-billable time within 5 business days of the opportunity being opened Actively communicate staffing needs on opportunities opened that will require staffing within the next 30 days Leadership & Talent Development Serving as the internal delivery liaison, guiding and supporting cross-functional team members in defining the way we can most effectively deliver to the clients’ objectives. Fostering collaboration, communication, and shared ownership of outcomes. Mentoring PMs and junior leaders, helping to develop business acumen, stakeholder management skills, and team accountability. Partnering with Mod Op leaders to ensure appropriate resourcing and staffing plans. Identifying and improve processes that elevate efficiency, clarity, and delivery excellence for Mod Op and our clients. Required Qualifications 10+ years experience in program management within a full-service agency environment. Proven success managing large-scale, multi-disciplinary enterprise marketing programs. Deep understanding of integrated marketing functions and channels, including but not limited to: brand, media, content/creative, CRM, marketing automation, digital strategy, analytics, and technology. Strong leadership presence and business acumen, with the ability to guide both internal and client conversations at the executive level when needed. Demonstrated experience managing complex budgets, forecasts, scopes, and delivery timelines. Knowledge of both B2B and B2C client business operations, and how they differ. Excellent communication, facilitation, and executive presentation skills. Strong understanding of project management methodologies and ability to apply appropriately. Experience leveraging project management and financial tools/software PMP, Scrum, or similar certification is a plus Note: while this is a primarily remote role, required in-state travel occurs 2-3x/quarterly for client leadership meetings and strategic workshops. Most meetings do not require overnight stays and occur during normal business hours. Health, dental and vision benefits 401k plus matching Life Insurance Generous time off plus December holiday closure Hybrid remote/in-office work schedule Fun company culture with a great balance of work and play Individual offices When asked what they love about working at Mod Op, we hear: “I feel I can be myself at work and it’s fun!” -MV “The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world.” -JC “We actually create videogames!” -AC “We have an all-star team, and it’s like playing in the pro-bowl every day!” -MW “Opportunities to always learn from and work with the best and the brightest.” HW “Mentors and opportunities for growth.” -KB Mod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us! Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Sr. Program Manager leads end-to-end program orchestration, managing timelines, interdependencies, and budgets to deliver both day-to-day excellence and long-term business impact. This role serves as the primary delivery liaison, ensuring every workstream aligns to client goals and contributes to a cohesive digital transformation strategy. | Candidates should have 10+ years of experience in program management within a full-service agency environment and a proven success in managing large-scale, multi-disciplinary enterprise marketing programs. Strong leadership presence, business acumen, and excellent communication skills are essential. | Mod Op is seeking a digitally fluent, operationally strong, and client-savvy Sr. Program Manager to lead complex, cross-channel marketing initiatives and multi-SBU programs for our enterprise clients. This valued role serves as the central orchestrator of Mod Op’s diverse, full-service agency expertise, ensuring every workstream aligns to client goals and contributes to a cohesive digital transformation strategy. As the primary delivery liaison and point of accountability, the Sr. Program Manager leads end-to-end program orchestration, managing timelines, interdependencies, and budgets to deliver both day-to-day excellence and long-term business impact. This role manages a holistic view of program health, proactively mitigating risks and enabling teams to deliver their best work. The Sr. Program Manager builds trust, guides cross-functional teams, and brings structure, clarity, and partnership to everything we do. Who You Are You’re a seasoned, full-service agency program manager with deep knowledge of cross-channel integrated marketing, brand and digital strategy, media, creative, CRM, analytics, and technology. You have the experience to back up your skills. This isn’t your first rodeo. You have exceptional skills in delivering concurrent marketing projects of every kind, with big budgets, big teams, big challenges, and big brains. Internal and client teams trust and value you to ensure project success, communicate proactively, and remove barriers. Operating with exceptional business acumen, you build genuine relationships, anticipate needs, and proactively drive solutions. You thrive on collaboration and a desire to elevate those around you. You bring structure to ambiguity, with strong communication and operational chops. You’re a detail-focused executor who connects timelines, deliverables, and resources to client outcomes through clear, actionable plans. You know how to relay information to your teams from your client and back again. As a client-first, solution-oriented problem solver, you operate with a commitment to operational rigor without losing sight of creativity and flexibility. You are a natural team leader who fosters accountability, clarity, and high performance across every engagement. You believe in a collaborative, multidisciplinary approach to solving complex challenges. Essential Functions Program & Client Leadership Ability to connect marketing execution to business outcomes; translating client strategy and objectives into actionable execution plans Managing large, multi-workstream programs for enterprise clients with deliverables that thread multiple Mod Op services to achieve project goals. As the face of delivery, you build trust and results through transparent and productive client communication, while proactively managing risks to keep programs on track. Program Governance & Delivery Management Driving consistent program structures, status reporting, profitability monitoring, media plans, and scope/budget management across initiatives. Owning end-to-end delivery accountability: timelines, quality, dependencies, risk mitigation, and program health Aligning and scheduling work and teams including defining activities, sequence, dependencies, work effort, and associated resource requirements Responsible for ensuring all deliverables sent to the client are top quality and meet expectations Profitability & Utilization Management Overseeing financial performance and delivery progress across programs, including forecasting, pacing, scope adherence, profitability optimization, and resource utilization Identifying and mitigating workflow, timing, or resourcing risks across delivery streams. Maintaining accurate and proactive reporting to both internal and client stakeholders. Ensure forecasts include allocations for both billable + non-billable time within 5 business days of the opportunity being opened Actively communicate staffing needs on opportunities opened that will require staffing within the next 30 days Leadership & Talent Development Serving as the internal delivery liaison, guiding and supporting cross-functional team members in defining the way we can most effectively deliver to the clients’ objectives. Fostering collaboration, communication, and shared ownership of outcomes. Mentoring PMs and junior leaders, helping to develop business acumen, stakeholder management skills, and team accountability. Partnering with Mod Op leaders to ensure appropriate resourcing and staffing plans. Identifying and improve processes that elevate efficiency, clarity, and delivery excellence for Mod Op and our clients. Required Qualifications 10+ years experience in program management within a full-service agency environment. Proven success managing large-scale, multi-disciplinary enterprise marketing programs. Deep understanding of integrated marketing functions and channels, including but not limited to: brand, media, content/creative, CRM, marketing automation, digital strategy, analytics, and technology. Strong leadership presence and business acumen, with the ability to guide both internal and client conversations at the executive level when needed. Demonstrated experience managing complex budgets, forecasts, scopes, and delivery timelines. Knowledge of both B2B and B2C client business operations, and how they differ. Excellent communication, facilitation, and executive presentation skills. Strong understanding of project management methodologies and ability to apply appropriately. Experience leveraging project management and financial tools/software PMP, Scrum, or similar certification is a plus Note: while this is a primarily remote role, required in-state travel occurs 2-3x/quarterly for client leadership meetings and strategic workshops. Most meetings do not require overnight stays and occur during normal business hours. Health, dental and vision benefits 401k plus matching Life Insurance Generous time off plus December holiday closure Hybrid remote/in-office work schedule Fun company culture with a great balance of work and play Individual offices When asked what they love about working at Mod Op, we hear: “I feel I can be myself at work and it’s fun!” -MV “The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world.” -JC “We actually create videogames!” -AC “We have an all-star team, and it’s like playing in the pro-bowl every day!” -MW “Opportunities to always learn from and work with the best and the brightest.” HW “Mentors and opportunities for growth.” -KB Mod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us! Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.