Mindlance

Analyzing healthcare data and supporting healthcare platform development. | Extensive experience in healthcare data systems, cloud platforms, and analytics, but lacking clinical nursing and care management experience. | Health Services - Spec, Utilization Management PURPOSE: Utilizing key principles of utilization management, the Utilization Review Specialist will perform prospective, concurrent and retrospective reviews for authorization, appropriateness of care determination and benefit coverage. Leveraging clinical expertise and critical thinking skills, the Utilization Review Specialist, will analyze clinical information, contracts, mandates, medical policy, evidence based published research, national accreditation and regulatory requirements contribute to determination of appropriateness and authorization of clinical services both medical and behavioral health. ESSENTIAL FUNCTIONS: 50% Determines medical necessity and appropriateness by referencing regulatory mandates, contracts, benefit information, Milliman Care Guidelines, Apollo Guidelines, ASAM (American Society of Addiction Medicine), Medicare Guidelines, Federal Employee Program and Policy Guidelines, Medical Policy, and other accepted medical/pharmaceutical references (i.e. FDA, National Comprehensive Cancer Network, Clinical trials. Gov, National Institute of Health, etc.) Follows NCQA Standards, Medical Policy, all guidelines and departmental SOPS to manage their member assignments. Understands all lines of business to include Commercial, FEP, and Medicare primary and secondary policies. 30% Conducts research and analysis of pertinent diseases, treatments and emerging technologies, including high cost/high dollar services to support decisions and recommendations made to the medical directors. Collaborates with medical directors, sales and marketing, contracting, provider and member services to determine appropriate benefit application. Applies sound clinical knowledge and judgment throughout the review process. Coordinates non-par provider/facility case rate negotiations between Provider Contracting, providers and facilities. Follows member contracts to assist with benefit determination. 20% Makes appropriate referrals and contacts as appropriate. Offers assistance to members and providers for alternative settings for care. Researches and presents educational topics related to cases, disease entities, treatment modalities to interdepartmental audiences. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Level: Bachelor's Degree Education Details: Nursing Experience: 5 years Clinical nursing experience 2 years Care Management In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Preferred Qualifications Working knowledge of managed care and health delivery systems. Thorough knowledge of clinical guidelines, medical policies and accreditation and regulatory standards Working knowledge of IT and Medical Management systems, familiarity with web-based software application environment and the ability to confidently use the internet as a resource. Knowledge, Skills and Abilities (KSAs) Effective written and interpersonal communication skills to engage with members, healthcare professionals, and internal colleagues, Proficient Must have strong assessment skills with the ability to make rapid connection with Member telephonically., Proficient Must be able to work effectively with large amounts of confidential member data and PHI, Expert Must be able to prioritize workload during heavy workload periods, Proficient Ability to multitask, prioritize and maintain a dynamic personal organization system that allows for flexibility, Advanced Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel and PowerPoint, Proficient Excellent analytical and problem-solving skills to judge appropriateness of member services and treatments on a case by case basis, Proficient The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Licenses/Certifications RN - Registered Nurse - State Licensure And/or Compact State Licensure Upon Hire Req or LPN - Licensed Practical Nurse - State Licensure CNS-Clinical Nurse Specialist Pref Additional Skills: Clinical UM expertise, regulatory compliance knowledge, experience in Guiding care platform EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Manage product backlog, prioritize features, and collaborate with stakeholders to deliver product outcomes aligned with strategic goals. | Requires strong communication, decision-making, and technical understanding, with experience in Agile frameworks and product lifecycle management. | Product Owner The Product Owner ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers. Responsibilities: Interact and collaborate with stakeholders on key product considerations and aligns with product vision, features and roadmap Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.) Build product backlog, prioritize its items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date Hold meetings with the product team to continuously update product backlog (weekly refinement meetings) Create and/or maintain key product documentation (e.g., technical specs, process mapping, etc.) Own definition of Features for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope Creates and validate user story acceptance criteria Accepts user stories Define and ensure appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Ensure product adheres to the highest quality standards Manage dependencies with other team's functions while identifying, building and managing strategic partnership across different product teams Inspect and evaluate product progress through each iteration Build a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible (We Develop Others) Work with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented Qualifications: Effective visionary and communicator (i.e., define and effectively communicate the product strategy and vision, inspire others) Demonstrates end-to-end accountability and ownership, incl. ability to quickly make decisions (i.e., ownership of OKRs and prioritization of the backlog to achieve them) Highly collaborative with strong listening and influencing capabilities (i.e., need to get input and influence multiple stakeholders, both internal and external; non-hierarchical) Experimental mindset to drive innovation (i.e., not afraid to take calculated risks, go outside comfort zone to learn) Highly energetic, champions continues learning culture, agile mindset, product advocate, strong organizational agility Product / Domain knowledge: The in-depth knowledge of the business product (service/solution/capability). Demonstrates well-rounded understanding of Product(s) and/or Client organization Excellent Communicator and Storyteller: Both written/verbal. Creating Vision, Features, User Stories and providing clear descriptions, intent, and acceptance criteria. Provides written and verbal visualization of a product based on Vision and Product Roadmap. Elaborates in crisp and concise details. Takes it upon self to seek input and feedback on delivering excellent storytelling and crisp communication. Product Design: Creates broader communication and vision, connecting the dots for the developers and laddering up to the business goals. Takes business objectives and creating customer solutions via product design. Creates features and user stories that align to the product design. Competent at creating broader vision and connecting how customer solutions support business goals. Able to present complex problems in a simple manner. Customers & Key Stakeholders Delight: Meets/exceeds customer & other key stakeholders' expectations for exceptional user experience/meaningful customer solutions. Meets/exceeds customer & other key stakeholders' expectations for exceptional user experience/meaningful customer solutions a majority of the time on a relatively consistent basis. May mentor others within immediate team occasionally. Collaboration: Effectively collaborates to understand and deliver on the broader strategy and KPIs. Acts within the roadmap of the broader product strategy. Works together with relevant stakeholders to solve complex business problems. Effectively tackles blocked work, impediments, dependencies, and capacity issues with influencing skills and agility. Demonstrates collaboration cross-functionally while also occasionally assisting others. Good mentorship skills. Strong drive to uncover blocked work. Decision Making: Makes concrete and decisive decisions. Makes informed decisions that they are empowered to make and drives decision making if additional input is needed. Takes accountability for decisions. Delegates without losing authority for decision making and provides clarity for user stories. Independent decision making. Is accountable and delegates. Prioritization: Utilizes good judgment and negotiating skills to prioritize work based Value / Risks of not doing sooner than later. Quantifies and assesses value. Understands sources of value and risk. Effectively negotiates with business leaders and the Product Team for what can be delivered based on capacity, complexity, and knowledge gap. Able to structure work independently, with help of SPO/Director Technical Aptitude: Has knowledge of the technology driving/delivering the product. Understands systems (people, processes, technology, and partners). Proven experience in technical aptitude; shows solid understanding Risk & Quality Management: Understands legal and regulatory requirements and customer commitments. Adheres to change management requirements, including understanding of risk requirements and documentation adherence. Identifies quality metrics and ensures delivery in line with expected quality goals. Understands Risk and Quality Management. Takes it upon self to learn more and ensure adherence to change management requirements are being applied. Agile Fluency: Leverages Agile framework/ecosystem to maximize value by optimizing speed to market, quality, and cost. Strong knowledge of Agile; Competent at working within Agile framework EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Lead and maintain Service Mapping initiatives within ServiceNow, configure MID Servers, collaborate with stakeholders to define service boundaries, and ensure CMDB data integrity. | 10+ years software/IT experience including 5+ years ServiceNow platform and 3+ years CMDB/Service Mapping experience with knowledge of ITIL, CSDM, and enterprise deployments. | Role: Sr. Service Mapping Developer Contact: 9+ months Client Location: Minneapolis, MN (Hybrid preferred or REMOTE also works) As a Sr Developer, you will have the primary responsibility for supporting the implementation, configuration, and maintenance of Service Mapping within our ServiceNow platform. This role is crucial in enhancing visibility into our IT infrastructure and facilitating accurate service impact analysis, CMDB health, and operational efficiency. Key Responsibilities • Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules. • Architect and maintain accurate service maps for critical business applications and infrastructure. • Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies. • Configure and deploy MID Servers across diverse environments (on-prem, cloud). • Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency. • Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB. • Utilize traffic-based discovery techniques, including ML connection suggestions and cloud-native tagging. • Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner). • Document service mapping standards, processes, and training materials. ServiceNow Platform Expertise • Deep understanding of ServiceNow CMDB structure and relationships. • Hands-on experience with Discovery and Service Mapping modules. • Proficient in MID Server configuration, deployment, and troubleshooting. Experience Required: • 10+ years of total software engineering/ IT experience. 5+ years of overall ServiceNow platform experience. • 3+ years of CMDB/Service Mapping experience. • Experience with application architecture and standard configurations. • Practical experience with enterprise-scale Service Mapping deployments. • Familiarity with ITIL processes, CSDM, and CMDB governance EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Lead the Global Job Architecture project and Fieldglass integration by managing project planning, stakeholder engagement, testing, and cut-over management to align with strategic objectives. | Requires proven IT project management experience focused on Workday HCM implementations, knowledge of global job architecture, familiarity with Fieldglass, and strong communication and problem-solving skills. | Job Title: IT Project Manager - Global Job Architecture and Fieldglass Integration Project Overview Kenvue is embarking on a significant transformation through the Global Job Architecture project to recalibrate all roles within Workday HCM. This initiative aims to transition from a legacy job architecture inherited from Pharmaceutical to a modernized structure that aligns with our future-state operating model. The goal is to create a more efficient and engaging workplace that empowers Kenvuers to take ownership of their careers. In addition, part of the PM's team will support an in-flight Fieldglass integration project as we are automating R2P process by removing the need for purchase orders. Key Responsibilities Project Leadership: Oversee the Global Job Architecture project from initiation through implementation, ensuring alignment with Kenvue's strategic objectives. Workday Expertise: Utilize in-depth knowledge of Workday HCM to guide the configuration and updates needed for job architecture. Stakeholder Engagement: Collaborate with cross-functional teams, including HR, IT, and management, to gather requirements and ensure buy-in for new job families and organizational design. Testing and Support: Drive testing efforts to validate configurations and ensure they meet business requirements. Provide support during testing phases, addressing any issues that arise. lignment with Downstream Systems: Coordinate with downstream systems and departments to ensure that changes to job profiles and architecture are effectively communicated and integrated into their processes. Cut-Over Management: Develop and implement strategies to manage the cut-over process, ensuring that old job profiles and new job profiles can coexist and operate seamlessly during the transition period. Project Planning: Create detailed project plans, timelines, and deliverables, ensuring that milestones are met and within budget. Risk Management: Identify potential risks and develop mitigation strategies to ensure project success. Required Qualifications Experience: Proven experience as an IT Project Manager, particularly with a focus on Workday HCM implementations and job architecture transformations. Knowledge of Job Architecture: Strong understanding of global job architecture principles and best practices. Exposure and experience with FG implementation will be a plus Technical Skills: Familiarity with Workday's configuration, reporting tools, and integration capabilities. Fieldglass experience will be a plus. Project Management Skills: Proficiency in project management methodologies (Agile, Waterfall, etc.), tools (e.g., MS Project, Jira) and thorough documentation of the project changes and note taking. Communication Skills: Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels of the organization. Comfortable navigating through ambiguity, be able to articulate project risks. Problem-Solving Skills: Strong analytical and problem-solving abilities to address challenges that arise during the project. Desired Attributes daptability: Ability to navigate ambiguity and adjust plans as needed to meet changing business requirements. Leadership: Proven leadership skills to motivate and guide project teams towards successful outcomes. Visionary Thinking: A strategic mindset to align job architecture changes with Kenvue's long-term goals for talent management and organizational efficiency. Outcome Expectation The successful IT PM will enable Kenvue to: Develop a fit-for-purpose Global Job Architecture that supports the new organizational operating model. Client a solid foundation for workforce and succession planning, skill-based learning, and performance management. Transform Kenvue's talent ecosystem, fostering a structured, transparent, and engaging workplace that empowers employees.

Manage end-to-end execution of digital messaging campaigns ensuring flawless delivery, compliance, and stakeholder alignment across multiple teams. | Proven project delivery experience, familiarity with MarTech platforms for Email/SMS/Push, strong communication skills, Agile methodology knowledge, and ability to manage compliance and multiple projects. | Title: Digital Messaging Project Manager Duration: 11 months, possibility of extension Location: Richmond, VA (hyrbrid), also open to Remote EST hours Are you a highly organized operational expert who thrives on bringing customer-facing digital communications to life? We're looking for a Digital Messaging Delivery Lead (Project Manager) to serve as the critical bridge between creative intent and final customer delivery for high-volume digital channels. In this fast-paced, team-centric environment, you won't just manage tasks—you'll own the end-to-end execution of vital marketing and service messages (Email, SMS, and Push Notifications). This role requires a blend of technical fluency, meticulous attention to detail, and the ability to confidently influence and align partners across the enterprise. What You'll Be Accountable For As the owner of the message delivery pipeline, your mission is to ensure digital communications are launched flawlessly, on time, and fully compliant. • Execution Hub: Act as the primary operational point of contact, orchestrating the journey of a message from initial concept to deployment. This includes partnering with content editors, designers, marketing teams, and engineers to build, test, and launch multi-channel campaigns and alerts. • Compliance Guardian: Maintain a state of perpetual audit-readiness. You'll strictly enforce all Legal, Risk, and Compliance controls, ensuring our execution processes are well-documented and followed to the letter—no shortcuts. • Production Oversight: Drive the entire production workflow, including the timely collection and organization of all necessary artifacts, technical system setup, thorough Quality Assurance (QA) testing, and continuous post-launch monitoring. • Stakeholder Synthesis: Master the art of cross-functional influence. Work proactively with partners across the business to expedite necessary approvals and secure the required creative/technical elements for go-to-market readiness. • Transparent Communication: Provide clear, concise, and proactive status updates to all stakeholders daily, ensuring full transparency regarding project health, potential roadblocks, and timelines. What You'll Bring to the Table We need a proactive, adaptive problem-solver who can navigate complexity while keeping their eye on the customer experience. Core Experience & Skills • Proven experience in operations management or project delivery, ideally with a background in Marketing Technology (MarTech) and an understanding of delivery platforms for Email, SMS, and Push Notifications. (Exceptional project/delivery leads from non-technical fields with a rapid learning curve are also encouraged to apply.) • A demonstrated ability to autonomously lead multiple projects simultaneously, meeting commitments, building consensus, and effectively negotiating resolutions. • Exceptional written and verbal communication skills, with the ability to adjust your message and tone to suit audiences ranging from technical teams to executive leadership. • Familiarity with modern development methodologies (e.g., Agile/Scrum) and experience working alongside Data Analysts and Tech Teams who leverage APIs. Mindset & Approach • Ownership Mentality: You're comfortable being the definitive source for project status and possess the analytical skills to diagnose issues, resolve problems quickly, and know precisely when to escalate to management. • Adaptable Yet Rigorous: You can effortlessly pivot to meet evolving internal customer needs while simultaneously serving as the firm boundary for essential, non-negotiable compliance processes. • Inquisitive & Proactive: You have no fear of asking tough questions to deepen your understanding, actively seeking out process enhancements, and preemptively identifying and communicating risks that could impact project timelines. • Passion for Impact: You are deeply motivated to deliver meaningful digital messages and experiences at key customer touchpoints. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Lead the Global Job Architecture and Fieldglass integration projects, managing planning, stakeholder engagement, testing, risk, and cut-over processes. | Requires proven IT project management experience with Workday HCM implementations, job architecture knowledge, technical skills in Workday and Fieldglass, and strong communication and leadership abilities. | Job Title: IT Project Manager – Global Job Architecture and Fieldglass Integration Term: 12 Months with possible extension Location: 100% Remote (EST) Project Overview We are embarking on a significant transformation through the Global Job Architecture project to recalibrate all roles within Workday HCM. This initiative aims to transition from a legacy job architecture inherited from previous org. to a modernized structure that aligns with our future-state operating model. The goal is to create a more efficient and engaging workplace that empowers to take ownership of their careers. In addition, part of the PM’s team will support an in-flight Fieldglass integration project as we are automating R2P process by removing the need for purchase orders. Key Responsibilities • Project Leadership: Oversee the Global Job Architecture project from initiation through implementation, ensuring alignment with our strategic objectives. • Workday Expertise: Utilize in-depth knowledge of Workday HCM to guide the configuration and updates needed for job architecture. • Stakeholder Engagement: Collaborate with cross-functional teams, including HR, IT, and management, to gather requirements and ensure buy-in for new job families and organizational design. • Testing and Support: Drive testing efforts to validate configurations and ensure they meet business requirements. Provide support during testing phases, addressing any issues that arise. • Alignment with Downstream Systems: Coordinate with downstream systems and departments to ensure that changes to job profiles and architecture are effectively communicated and integrated into their processes. • Cut-Over Management: Develop and implement strategies to manage the cut-over process, ensuring that old job profiles and new job profiles can coexist and operate seamlessly during the transition period. • Project Planning: Create detailed project plans, timelines, and deliverables, ensuring that milestones are met and within budget. • Risk Management: Identify potential risks and develop mitigation strategies to ensure project success. Required Qualifications • Experience: Proven experience as an IT Project Manager, particularly with a focus on Workday HCM implementations and job architecture transformations. • Knowledge of Job Architecture: Strong understanding of global job architecture principles and best practices. Exposure and experience with FG implementation will be a plus • Technical Skills: Familiarity with Workday's configuration, reporting tools, and integration capabilities. Fieldglass experience will be a plus. • Project Management Skills: Proficiency in project management methodologies (Agile, Waterfall, etc.), tools (e.g., MS Project, Jira) and thorough documentation of the project changes and note taking. • Communication Skills: Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels of the organization. Comfortable navigating through ambiguity, be able to articulate project risks. • Problem-Solving Skills: Strong analytical and problem-solving abilities to address challenges that arise during the project. Desired Attributes • Adaptability: Ability to navigate ambiguity and adjust plans as needed to meet changing business requirements. • Leadership: Proven leadership skills to motivate and guide project teams towards successful outcomes. • Visionary Thinking: A strategic mindset to align job architecture changes with our long-term goals for talent management and organizational efficiency. Outcome Expectation The successful IT PM will enable us to: • Develop a fit-for-purpose Global Job Architecture that supports the new organizational operating model. • Lay a solid foundation for workforce and succession planning, skill-based learning, and performance management. • Transform our talent ecosystem, fostering a structured, transparent, and engaging workplace that empowers employees. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Serve as the technical lead for SharePoint attestation issues, manage escalations, support business units, and provide process improvement recommendations. | Requires strong communication, facilitation, presentation, conflict resolution skills, and technical knowledge of Windows 11, Microsoft Office/M365, and SharePoint 2019/Online. | Job Title: Technical Systems Analyst (SharePoint) Work Location: Los Angeles, CA (100% Remote working as per PST business hours) Durations: 6-month contract Purpose: To work as a point of contact between the various business units and the SharePoint Application team to facilitate the planning, tracking, and completion of the client SharePoint Attestation. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values, and Guiding Principles, ensuring adherence to Privacy principles. Primary Responsibilities: • Technical Lead/Go-To person for escalations, problems, and any issues for the client SharePoint Attestation • Strong communication, problem-solving, and time management skills • Identify areas for maximizing resource use, common processes, and reporting, etc. • Assist in support efforts between various client business units • Address/reply to all business correspondence by the next business day. • Ensure all escalated incidents are addressed on time, according to established SLA’s • Prioritize regularly to effectively and efficiently respond to business needs. • Provide recommendations for process improvements. • Resolve concerns or conflicts or escalate to the manager as appropriate. • Requires minimal supervision • Effectively communicates and builds rapport with team members and stakeholders. • Knowledge transfer among the team through document creation/update and learning sessions. Position Requirements/Specifications • Process Knowledge • Strong Communication Skills • Facilitation Skills • Presentation Skills • Conflicts and issues resolution and escalation Required Technical Knowledge • Strong knowledge and experience of Windows 11. • Strong knowledge and experience of Microsoft Office/M365. • Knowledge of both SharePoint 2019 and SharePoint Online. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Serve as the technical lead for SharePoint attestation escalations, coordinate support across business units, manage incidents within SLA, and recommend process improvements. | Requires strong communication, facilitation, presentation, conflict resolution skills, and technical knowledge of Windows 11, Microsoft Office/M365, and SharePoint 2019/Online. | Job Title: Technical Systems Analyst (SharePoint) Work Location: Los Angeles, CA (100% Remote working as per PST business hours) Durations: 6-month contract Purpose: To work as a point of contact between the various business units and the SharePoint Application team to facilitate the planning, tracking, and completion of the client SharePoint Attestation. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values, and Guiding Principles, ensuring adherence to Privacy principles. Primary Responsibilities: • Technical Lead/Go-To person for escalations, problems, and any issues for the client SharePoint Attestation • Strong communication, problem-solving, and time management skills • Identify areas for maximizing resource use, common processes, and reporting, etc. • Assist in support efforts between various client business units • Address/reply to all business correspondence by the next business day. • Ensure all escalated incidents are addressed on time, according to established SLA’s • Prioritize regularly to effectively and efficiently respond to business needs. • Provide recommendations for process improvements. • Resolve concerns or conflicts or escalate to the manager as appropriate. • Requires minimal supervision • Effectively communicates and builds rapport with team members and stakeholders. • Knowledge transfer among the team through document creation/update and learning sessions. Position Requirements/Specifications • Process Knowledge • Strong Communication Skills • Facilitation Skills • Presentation Skills • Conflicts and issues resolution and escalation Required Technical Knowledge • Strong knowledge and experience of Windows 11. • Strong knowledge and experience of Microsoft Office/M365. • Knowledge of both SharePoint 2019 and SharePoint Online. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Serve as the technical lead for SharePoint attestation, manage escalations, coordinate between business units, and improve processes. | Requires strong knowledge of SharePoint 2019 and Online, Microsoft Office/M365, Windows 11, communication and facilitation skills, and ability to manage escalations and conflicts. | Job Title: Technical Systems Analyst (SharePoint) Work Location: Los Angeles, CA (100% Remote working as per PST business hours) Durations: 6-month contract Purpose: To work as a point of contact between the various business units and the SharePoint Application team to facilitate the planning, tracking, and completion of the client SharePoint Attestation. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values, and Guiding Principles, ensuring adherence to Privacy principles. Primary Responsibilities: • Technical Lead/Go-To person for escalations, problems, and any issues for the client SharePoint Attestation • Strong communication, problem-solving, and time management skills • Identify areas for maximizing resource use, common processes, and reporting, etc. • Assist in support efforts between various client business units • Address/reply to all business correspondence by the next business day. • Ensure all escalated incidents are addressed on time, according to established SLA’s • Prioritize regularly to effectively and efficiently respond to business needs. • Provide recommendations for process improvements. • Resolve concerns or conflicts or escalate to the manager as appropriate. • Requires minimal supervision • Effectively communicates and builds rapport with team members and stakeholders. • Knowledge transfer among the team through document creation/update and learning sessions. Position Requirements/Specifications • Process Knowledge • Strong Communication Skills • Facilitation Skills • Presentation Skills • Conflicts and issues resolution and escalation Required Technical Knowledge • Strong knowledge and experience of Windows 11. • Strong knowledge and experience of Microsoft Office/M365. • Knowledge of both SharePoint 2019 and SharePoint Online. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”