Mindlance

Lead and manage IT activities for enterprise application deployment ensuring alignment of technical execution with business objectives. | Experienced in managing IT-related enterprise application deployments with strong stakeholder communication and project management skills. | PlanView Project Manager Lead and manage all IT-related activities for the deployment of Planview across Versigent. Coordinate technical planning, configuration, integration, and rollout activities in collaboration with internal IT teams and Planview stakeholders. Serve as the primary IT point of contact for the Planview implementation, ensuring alignment between technical execution and business objectives Manage dependencies between infrastructure, security, identity, integrations, and application readiness. Ensure compliance with Versigent’s IT standards, security policies, and governance requirements throughout the deployment. Track progress, risks, issues, and milestones related to IT delivery and escalate as needed. Support testing, cutover planning, and go-live activities from an IT perspective Facilitate communication between IT, business teams, and vendors to ensure smooth deployment and adoption. Required Qualifications & Experience • Degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience • Proven experience managing IT-related activities for enterprise application deployments or system implementations • Hands-on experience coordinating cross-functional IT teams (e.g., infrastructure, security, IAM, integrations, applications) • Strong understanding of IT project management practices and delivery methodologies (Agile, Waterfall, or hybrid) • Experience managing project schedules, dependencies, risks, and issues in a controlled enterprise environment • Ability to translate business requirements into IT delivery plans and technical activities • Strong stakeholder management and communication skills, including the ability to work with technical and non-technical audiences • Experience working with external vendors or SaaS providers during implementation efforts Technical & Domain Knowledge • Familiarity with enterprise SaaS platforms and cloud-based solutions • Understanding of identity management, security, data integrations, and compliance considerations in enterprise IT • Experience supporting testing, cutover, and go-live activities from an IT perspective • Proficiency with common project management and collaboration tools Preferred Qualifications • Experience with Planview (PPM, Portfolios, AgilePlace, or related modules) or similar portfolio and project management platforms • Project management certification (PMP or equivalent) • Experience working in a global or multi-region enterprise environment • Background in IT engineering, infrastructure, or application management roles EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” Skills: Agile Programming Methodologies, Application Integration, Business Skills, Cloud Computing, Communication Skills, Computer Science, Cross-Functional, Enterprise Applications, Identity Data Management, Information Technology & Information Systems, Investment Management, Management of Information Systems/Technology (MIS), Project Management Certification, Project Management Professional (PMP), Project Management Software, Project Portfolio Management (PPM), Project Schedule, Project Tracking, Project/Program Management, Requirements Management, Schedule Development, Security Information and Event Management (SIEM), Software as a Service (SaaS), Technical Delivery, Technical Leadership, Waterfall Model of Software Development About the Company: Mindlance

Design and architect comprehensive technology solutions collaborating with Agile teams and stakeholders. | Requires bachelor's degree and 5+ years experience, programming skills, ability to communicate with stakeholders, and software engineering experience. | FUNCTION: Supports an assigned portfolio through architecting and designing comprehensive solutions to meet product needs. Works collaboratively with other Solution Architects to assist in the creation of solutions that align to architecture standards and principles, leveraging common solutions and services, while meeting financial targets. POSITION RESPONSIBILITIES: Actively participate and collaborate on the design, building, testing and deployment of technology solutions and designs with the assigned Agile teams. Collaborate with domain leadership and enterprise architects to understand business drivers and business capabilities (future and current state) and determine corresponding solution designs. Assist domain decision-making by working with domain subject matter experts to articulate the value and tradeoffs of the solution options. Participate in the creation of enterprise architecture standards and evaluate the quality and compliance of delivered solutions to ensure alignment with those standards. Collaborate with stakeholders on initiatives in Agile team ceremonies. Produce, enhance, and refine conceptual, logical, and physical solution architecture for strategic initiatives that align with Enterprise Architecture principles and vision. Contribute to the research and identification of potential impacts of existing, new, and emerging technologies and trends within a domain. Participate in governance activities as required. Objectively contribute to the evaluation and resolution of domain specific architecture problems in partnership with domain subject matter experts. Assist other enterprise and solution architects to manage and design architecture for dependent products. Harness existing technology resources through collaboration to benefit solutioning efforts. Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the *** brand. Maintain Company's internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED: Bachelor's degree and 5 years of relevant work experience, or in lieu of a degree, a combined minimum of 9 year's higher education and/or relevant work experience Experience with multiple programming languages Ability to work and communicate with various stakeholders at differing levels of the organization Experience in software or service engineering and delivery Ability to research and apply modern technology trends related to technology initiatives Ability to research, evaluate and articulate multiple approaches to solving technical problems Experience in developing and integrating applications using relevant software architecture principles and patterns IDEAL QUALIFICATIONS PREFERRED: Graduate degree in technical discipline Experience working in two or more technical roles related to banking technical design Experience in delivering technology and enterprise level presentations Experience working in an Agile environment Industry recognized certification in programming languages and/or cloud technologies Experience working in the financial services industry EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. Remote Skills: Agile Programming Methodologies, Architectural Analysis, Banking Services, Cloud Computing, Communication Skills, Emerging Technology, Enterprise Architecture, External Audit, Higher Education, Internal Audit, Leadership, Problem Solving Skills, Programming Languages, Regulations, Research Skills, Risk, Risk Analysis, Software Architecture, Software Development, Software Engineering, Standards Development, Strategic Planning, Technical/Engineering Design, Testing, Time Management, Trend Analysis About the Company: Mindlance

Build data pipelines and support data platform across multiple domains using SQL and cloud technologies. | Mid-level software engineer with 4+ years experience, strong SQL and Python skills, and cloud technology familiarity. | Job Descriptions: In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Software Engineering and contribute to large-scale planning related to Software Engineering deliverables. Review and analyze moderately complex Software Engineering challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Software Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Software Engineering. Work on a data platform supporting multiple domains under CAO like Corporate Properties, SCM, and Corporate Security. Responsible for building pipelines in order to take data from upstream applications and send it downstream to the end users. Need mid-level engineer who can help with needs in SQL and Google Cloud for data persistence. Want to give capacity back to the Leads on the team so they can focus on next generation initiatives. Hope to have someone who needs minimal support and direction. Standard Scrum team is a team of 10. 2 Senior Leads who guide the team, do the designs and then there are groupings of data engineers and automation engineers Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Top Skills: 5-8 years engineering experience 6 years of SQL experience Python Experience with large data volumes, experience with data modeling and data design Strong Plus: 1-2 years of cloud technology, preferably Google Nice to have: Agile background Dynamic individual, able to pick up new tasks quickly and take initiative EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Manage integrated production of print and digital media ensuring quality, budget, and schedule adherence. | 2-5 years print production experience with creative teams, knowledge of print materials, production specs, and direct mail best practices. | Job Details Industry: Financial Services Job Title: Product Marketing Manager - Mid-Level (Brand Integrated Production Manager) Duration: 18-Month Assignment Location: Austin, TX (4-Days Hybrid Onsite) Job Description: We are Creative Center (C2), organization's award-winning in-house agency that creates and produces a wide range of external and internal communications for org. We are uniquely positioned to grow client relationships, attract new clients, and bring innovative products to market effectively and efficiently. Our passion to bring our best thinking forward every day drives our success. We are currently seeking a Brand Integrated Production Manager, Contract role, to join our team in Austin, TX. The Brand Integrated Production Manager is responsible for all aspects of production management, specific to printed media as well as integration with digital channels. The professional will work with internal business partners, internal and external creative staff, and outside vendors to ensure projects are completed in a timely manner and that the deliverables meet quality and budget expectations. Familiarity with creative concepts, practices and procedures specific to design, graphics and print production is mandatory. The position requires attention to detail, organizational skills, and strong communication skills. Things you'll do: • Partner with Brand, Marketing, Creative, Digital, and Media teams to plan and execute integrated production across channels ensuring consistency with brand standards. • Build and maintain integrated production plans, including scopes, estimates, schedules, milestones, and dependencies; proactively identify risks and drive solutions to keep work on track. • Own cross-channel delivery and asset handoffs (specifications, naming conventions, versioning, and final file packages) to support timely launches and downstream trafficking to platforms/partners. • Establish and enforce integrated QA standards across formats (color/typography, accessibility, functional testing, proofs, and preflight) and ensure deliverables meet brand, legal/compliance, and channel requirements. • Manage external production partners (studios, retouchers, developers, printers, and fulfillment vendors), including SOWs, bids, rights/usage, and deliverable acceptance-driving cost efficiency without sacrificing quality. • Collaborate with Creative Directors, Designers and outside vendors to take projects from conception to fruition. • Develop and lead promotional strategies for product launches, seasonal campaigns, and brand initiatives across various channels. • Monitor competitive trends and industry best practices to inform innovative promotional strategies. • Work with outside vendors to engineer the project and advise the design/production department of specifics regarding file construction and delivery. Negotiate costs and ensure quality of materials before delivery. • Manage large budgets and advise internal partners of budgetary options as they relate to design deliverables. • Manage the project specifications for various deliverables and align schedules internally and externally to ensure delivery milestones are met. • Develop and track all production timelines for internal partner needs and coordinate various deliverables with outside print vendors. • Be the ultimate owner of production QA, managing elements around file construction, image quality, resolution, color, fonts, paper stock, design construction, mailing and fulfillment. • Understanding current vendors, capabilities and easily assess specific vendor pools to direct competitive bid analysis. • Work with vendors to develop template design programming to generate content on demand that can be personalized. • Be the expert in Direct Mail practices and constraints. Understand the connection between data files and variable content rendered with the xml transfer. • Develop and track all production timelines for internal client's needs and coordinating various deliverables with outside print vendors. Develop and implement cost-saving measures Qualifications: • 2-5 years' experience managing print production with an agency or internal design team. • Experience working with creative staff and studio production teams. • Familiarity with creative workflow systems such as Workfront or Basecamp. • Ability to understand file construction and utilize Adobe PDF preview. • Understanding of InDesign, Photoshop and creation of native source files. • Experience working on Projects with third parties either on the client or vendor side. • Expertise in writing Production Specifications that translate file information into production instructions. • Knowledge of paper, stocks, weights, coatings and the ability to understand visual outcomes based on ink configurations a plus. • Knowledge of purchasing specifics, figuring unit costs and calculating change requests. • Working knowledge of procurement systems such as Peoplesoft or Ariba, or other purchasing instruments. • Understanding of Direct Mail best practices and Postal Regulations. • Ability to estimate production times based upon specifications and quantities needed. • Strong attention to detail. Ability to work well under pressure. • * Hybrid in Austin, TX onsite 4 x weekly** Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Lead and maintain Service Mapping initiatives within ServiceNow, configure MID Servers, collaborate with stakeholders to define service boundaries, and ensure CMDB data integrity. | 10+ years software/IT experience including 5+ years ServiceNow platform and 3+ years CMDB/Service Mapping experience with knowledge of ITIL, CSDM, and enterprise deployments. | Role: Sr. Service Mapping Developer Contact: 9+ months Client Location: Minneapolis, MN (Hybrid preferred or REMOTE also works) As a Sr Developer, you will have the primary responsibility for supporting the implementation, configuration, and maintenance of Service Mapping within our ServiceNow platform. This role is crucial in enhancing visibility into our IT infrastructure and facilitating accurate service impact analysis, CMDB health, and operational efficiency. Key Responsibilities • Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules. • Architect and maintain accurate service maps for critical business applications and infrastructure. • Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies. • Configure and deploy MID Servers across diverse environments (on-prem, cloud). • Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency. • Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB. • Utilize traffic-based discovery techniques, including ML connection suggestions and cloud-native tagging. • Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner). • Document service mapping standards, processes, and training materials. ServiceNow Platform Expertise • Deep understanding of ServiceNow CMDB structure and relationships. • Hands-on experience with Discovery and Service Mapping modules. • Proficient in MID Server configuration, deployment, and troubleshooting. Experience Required: • 10+ years of total software engineering/ IT experience. 5+ years of overall ServiceNow platform experience. • 3+ years of CMDB/Service Mapping experience. • Experience with application architecture and standard configurations. • Practical experience with enterprise-scale Service Mapping deployments. • Familiarity with ITIL processes, CSDM, and CMDB governance EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Lead the Global Job Architecture project and Fieldglass integration by managing project planning, stakeholder engagement, testing, and cut-over management to align with strategic objectives. | Requires proven IT project management experience focused on Workday HCM implementations, knowledge of global job architecture, familiarity with Fieldglass, and strong communication and problem-solving skills. | Job Title: IT Project Manager - Global Job Architecture and Fieldglass Integration Project Overview Kenvue is embarking on a significant transformation through the Global Job Architecture project to recalibrate all roles within Workday HCM. This initiative aims to transition from a legacy job architecture inherited from Pharmaceutical to a modernized structure that aligns with our future-state operating model. The goal is to create a more efficient and engaging workplace that empowers Kenvuers to take ownership of their careers. In addition, part of the PM's team will support an in-flight Fieldglass integration project as we are automating R2P process by removing the need for purchase orders. Key Responsibilities Project Leadership: Oversee the Global Job Architecture project from initiation through implementation, ensuring alignment with Kenvue's strategic objectives. Workday Expertise: Utilize in-depth knowledge of Workday HCM to guide the configuration and updates needed for job architecture. Stakeholder Engagement: Collaborate with cross-functional teams, including HR, IT, and management, to gather requirements and ensure buy-in for new job families and organizational design. Testing and Support: Drive testing efforts to validate configurations and ensure they meet business requirements. Provide support during testing phases, addressing any issues that arise. lignment with Downstream Systems: Coordinate with downstream systems and departments to ensure that changes to job profiles and architecture are effectively communicated and integrated into their processes. Cut-Over Management: Develop and implement strategies to manage the cut-over process, ensuring that old job profiles and new job profiles can coexist and operate seamlessly during the transition period. Project Planning: Create detailed project plans, timelines, and deliverables, ensuring that milestones are met and within budget. Risk Management: Identify potential risks and develop mitigation strategies to ensure project success. Required Qualifications Experience: Proven experience as an IT Project Manager, particularly with a focus on Workday HCM implementations and job architecture transformations. Knowledge of Job Architecture: Strong understanding of global job architecture principles and best practices. Exposure and experience with FG implementation will be a plus Technical Skills: Familiarity with Workday's configuration, reporting tools, and integration capabilities. Fieldglass experience will be a plus. Project Management Skills: Proficiency in project management methodologies (Agile, Waterfall, etc.), tools (e.g., MS Project, Jira) and thorough documentation of the project changes and note taking. Communication Skills: Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels of the organization. Comfortable navigating through ambiguity, be able to articulate project risks. Problem-Solving Skills: Strong analytical and problem-solving abilities to address challenges that arise during the project. Desired Attributes daptability: Ability to navigate ambiguity and adjust plans as needed to meet changing business requirements. Leadership: Proven leadership skills to motivate and guide project teams towards successful outcomes. Visionary Thinking: A strategic mindset to align job architecture changes with Kenvue's long-term goals for talent management and organizational efficiency. Outcome Expectation The successful IT PM will enable Kenvue to: Develop a fit-for-purpose Global Job Architecture that supports the new organizational operating model. Client a solid foundation for workforce and succession planning, skill-based learning, and performance management. Transform Kenvue's talent ecosystem, fostering a structured, transparent, and engaging workplace that empowers employees.

Manage end-to-end execution of digital messaging campaigns ensuring flawless delivery, compliance, and stakeholder alignment across multiple teams. | Proven project delivery experience, familiarity with MarTech platforms for Email/SMS/Push, strong communication skills, Agile methodology knowledge, and ability to manage compliance and multiple projects. | Title: Digital Messaging Project Manager Duration: 11 months, possibility of extension Location: Richmond, VA (hyrbrid), also open to Remote EST hours Are you a highly organized operational expert who thrives on bringing customer-facing digital communications to life? We're looking for a Digital Messaging Delivery Lead (Project Manager) to serve as the critical bridge between creative intent and final customer delivery for high-volume digital channels. In this fast-paced, team-centric environment, you won't just manage tasks—you'll own the end-to-end execution of vital marketing and service messages (Email, SMS, and Push Notifications). This role requires a blend of technical fluency, meticulous attention to detail, and the ability to confidently influence and align partners across the enterprise. What You'll Be Accountable For As the owner of the message delivery pipeline, your mission is to ensure digital communications are launched flawlessly, on time, and fully compliant. • Execution Hub: Act as the primary operational point of contact, orchestrating the journey of a message from initial concept to deployment. This includes partnering with content editors, designers, marketing teams, and engineers to build, test, and launch multi-channel campaigns and alerts. • Compliance Guardian: Maintain a state of perpetual audit-readiness. You'll strictly enforce all Legal, Risk, and Compliance controls, ensuring our execution processes are well-documented and followed to the letter—no shortcuts. • Production Oversight: Drive the entire production workflow, including the timely collection and organization of all necessary artifacts, technical system setup, thorough Quality Assurance (QA) testing, and continuous post-launch monitoring. • Stakeholder Synthesis: Master the art of cross-functional influence. Work proactively with partners across the business to expedite necessary approvals and secure the required creative/technical elements for go-to-market readiness. • Transparent Communication: Provide clear, concise, and proactive status updates to all stakeholders daily, ensuring full transparency regarding project health, potential roadblocks, and timelines. What You'll Bring to the Table We need a proactive, adaptive problem-solver who can navigate complexity while keeping their eye on the customer experience. Core Experience & Skills • Proven experience in operations management or project delivery, ideally with a background in Marketing Technology (MarTech) and an understanding of delivery platforms for Email, SMS, and Push Notifications. (Exceptional project/delivery leads from non-technical fields with a rapid learning curve are also encouraged to apply.) • A demonstrated ability to autonomously lead multiple projects simultaneously, meeting commitments, building consensus, and effectively negotiating resolutions. • Exceptional written and verbal communication skills, with the ability to adjust your message and tone to suit audiences ranging from technical teams to executive leadership. • Familiarity with modern development methodologies (e.g., Agile/Scrum) and experience working alongside Data Analysts and Tech Teams who leverage APIs. Mindset & Approach • Ownership Mentality: You're comfortable being the definitive source for project status and possess the analytical skills to diagnose issues, resolve problems quickly, and know precisely when to escalate to management. • Adaptable Yet Rigorous: You can effortlessly pivot to meet evolving internal customer needs while simultaneously serving as the firm boundary for essential, non-negotiable compliance processes. • Inquisitive & Proactive: You have no fear of asking tough questions to deepen your understanding, actively seeking out process enhancements, and preemptively identifying and communicating risks that could impact project timelines. • Passion for Impact: You are deeply motivated to deliver meaningful digital messages and experiences at key customer touchpoints. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Lead the Global Job Architecture and Fieldglass integration projects, managing planning, stakeholder engagement, testing, risk, and cut-over processes. | Requires proven IT project management experience with Workday HCM implementations, job architecture knowledge, technical skills in Workday and Fieldglass, and strong communication and leadership abilities. | Job Title: IT Project Manager – Global Job Architecture and Fieldglass Integration Term: 12 Months with possible extension Location: 100% Remote (EST) Project Overview We are embarking on a significant transformation through the Global Job Architecture project to recalibrate all roles within Workday HCM. This initiative aims to transition from a legacy job architecture inherited from previous org. to a modernized structure that aligns with our future-state operating model. The goal is to create a more efficient and engaging workplace that empowers to take ownership of their careers. In addition, part of the PM’s team will support an in-flight Fieldglass integration project as we are automating R2P process by removing the need for purchase orders. Key Responsibilities • Project Leadership: Oversee the Global Job Architecture project from initiation through implementation, ensuring alignment with our strategic objectives. • Workday Expertise: Utilize in-depth knowledge of Workday HCM to guide the configuration and updates needed for job architecture. • Stakeholder Engagement: Collaborate with cross-functional teams, including HR, IT, and management, to gather requirements and ensure buy-in for new job families and organizational design. • Testing and Support: Drive testing efforts to validate configurations and ensure they meet business requirements. Provide support during testing phases, addressing any issues that arise. • Alignment with Downstream Systems: Coordinate with downstream systems and departments to ensure that changes to job profiles and architecture are effectively communicated and integrated into their processes. • Cut-Over Management: Develop and implement strategies to manage the cut-over process, ensuring that old job profiles and new job profiles can coexist and operate seamlessly during the transition period. • Project Planning: Create detailed project plans, timelines, and deliverables, ensuring that milestones are met and within budget. • Risk Management: Identify potential risks and develop mitigation strategies to ensure project success. Required Qualifications • Experience: Proven experience as an IT Project Manager, particularly with a focus on Workday HCM implementations and job architecture transformations. • Knowledge of Job Architecture: Strong understanding of global job architecture principles and best practices. Exposure and experience with FG implementation will be a plus • Technical Skills: Familiarity with Workday's configuration, reporting tools, and integration capabilities. Fieldglass experience will be a plus. • Project Management Skills: Proficiency in project management methodologies (Agile, Waterfall, etc.), tools (e.g., MS Project, Jira) and thorough documentation of the project changes and note taking. • Communication Skills: Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels of the organization. Comfortable navigating through ambiguity, be able to articulate project risks. • Problem-Solving Skills: Strong analytical and problem-solving abilities to address challenges that arise during the project. Desired Attributes • Adaptability: Ability to navigate ambiguity and adjust plans as needed to meet changing business requirements. • Leadership: Proven leadership skills to motivate and guide project teams towards successful outcomes. • Visionary Thinking: A strategic mindset to align job architecture changes with our long-term goals for talent management and organizational efficiency. Outcome Expectation The successful IT PM will enable us to: • Develop a fit-for-purpose Global Job Architecture that supports the new organizational operating model. • Lay a solid foundation for workforce and succession planning, skill-based learning, and performance management. • Transform our talent ecosystem, fostering a structured, transparent, and engaging workplace that empowers employees. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Serve as the technical lead for SharePoint attestation issues, manage escalations, support business units, and provide process improvement recommendations. | Requires strong communication, facilitation, presentation, conflict resolution skills, and technical knowledge of Windows 11, Microsoft Office/M365, and SharePoint 2019/Online. | Job Title: Technical Systems Analyst (SharePoint) Work Location: Los Angeles, CA (100% Remote working as per PST business hours) Durations: 6-month contract Purpose: To work as a point of contact between the various business units and the SharePoint Application team to facilitate the planning, tracking, and completion of the client SharePoint Attestation. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values, and Guiding Principles, ensuring adherence to Privacy principles. Primary Responsibilities: • Technical Lead/Go-To person for escalations, problems, and any issues for the client SharePoint Attestation • Strong communication, problem-solving, and time management skills • Identify areas for maximizing resource use, common processes, and reporting, etc. • Assist in support efforts between various client business units • Address/reply to all business correspondence by the next business day. • Ensure all escalated incidents are addressed on time, according to established SLA’s • Prioritize regularly to effectively and efficiently respond to business needs. • Provide recommendations for process improvements. • Resolve concerns or conflicts or escalate to the manager as appropriate. • Requires minimal supervision • Effectively communicates and builds rapport with team members and stakeholders. • Knowledge transfer among the team through document creation/update and learning sessions. Position Requirements/Specifications • Process Knowledge • Strong Communication Skills • Facilitation Skills • Presentation Skills • Conflicts and issues resolution and escalation Required Technical Knowledge • Strong knowledge and experience of Windows 11. • Strong knowledge and experience of Microsoft Office/M365. • Knowledge of both SharePoint 2019 and SharePoint Online. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Serve as the technical lead for SharePoint attestation escalations, coordinate support across business units, manage incidents within SLA, and recommend process improvements. | Requires strong communication, facilitation, presentation, conflict resolution skills, and technical knowledge of Windows 11, Microsoft Office/M365, and SharePoint 2019/Online. | Job Title: Technical Systems Analyst (SharePoint) Work Location: Los Angeles, CA (100% Remote working as per PST business hours) Durations: 6-month contract Purpose: To work as a point of contact between the various business units and the SharePoint Application team to facilitate the planning, tracking, and completion of the client SharePoint Attestation. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values, and Guiding Principles, ensuring adherence to Privacy principles. Primary Responsibilities: • Technical Lead/Go-To person for escalations, problems, and any issues for the client SharePoint Attestation • Strong communication, problem-solving, and time management skills • Identify areas for maximizing resource use, common processes, and reporting, etc. • Assist in support efforts between various client business units • Address/reply to all business correspondence by the next business day. • Ensure all escalated incidents are addressed on time, according to established SLA’s • Prioritize regularly to effectively and efficiently respond to business needs. • Provide recommendations for process improvements. • Resolve concerns or conflicts or escalate to the manager as appropriate. • Requires minimal supervision • Effectively communicates and builds rapport with team members and stakeholders. • Knowledge transfer among the team through document creation/update and learning sessions. Position Requirements/Specifications • Process Knowledge • Strong Communication Skills • Facilitation Skills • Presentation Skills • Conflicts and issues resolution and escalation Required Technical Knowledge • Strong knowledge and experience of Windows 11. • Strong knowledge and experience of Microsoft Office/M365. • Knowledge of both SharePoint 2019 and SharePoint Online. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Serve as the technical lead for SharePoint attestation, manage escalations, coordinate between business units, and improve processes. | Requires strong knowledge of SharePoint 2019 and Online, Microsoft Office/M365, Windows 11, communication and facilitation skills, and ability to manage escalations and conflicts. | Job Title: Technical Systems Analyst (SharePoint) Work Location: Los Angeles, CA (100% Remote working as per PST business hours) Durations: 6-month contract Purpose: To work as a point of contact between the various business units and the SharePoint Application team to facilitate the planning, tracking, and completion of the client SharePoint Attestation. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values, and Guiding Principles, ensuring adherence to Privacy principles. Primary Responsibilities: • Technical Lead/Go-To person for escalations, problems, and any issues for the client SharePoint Attestation • Strong communication, problem-solving, and time management skills • Identify areas for maximizing resource use, common processes, and reporting, etc. • Assist in support efforts between various client business units • Address/reply to all business correspondence by the next business day. • Ensure all escalated incidents are addressed on time, according to established SLA’s • Prioritize regularly to effectively and efficiently respond to business needs. • Provide recommendations for process improvements. • Resolve concerns or conflicts or escalate to the manager as appropriate. • Requires minimal supervision • Effectively communicates and builds rapport with team members and stakeholders. • Knowledge transfer among the team through document creation/update and learning sessions. Position Requirements/Specifications • Process Knowledge • Strong Communication Skills • Facilitation Skills • Presentation Skills • Conflicts and issues resolution and escalation Required Technical Knowledge • Strong knowledge and experience of Windows 11. • Strong knowledge and experience of Microsoft Office/M365. • Knowledge of both SharePoint 2019 and SharePoint Online. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”