Mindlance

Compensation

Full Description

Role: Sr. Service Mapping Developer Contact: 9+ months Client Location: Minneapolis, MN (Hybrid preferred or REMOTE also works) As a Sr Developer, you will have the primary responsibility for supporting the implementation, configuration, and maintenance of Service Mapping within our ServiceNow platform. This role is crucial in enhancing visibility into our IT infrastructure and facilitating accurate service impact analysis, CMDB health, and operational efficiency. Key Responsibilities • Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules. • Architect and maintain accurate service maps for critical business applications and infrastructure. • Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies. • Configure and deploy MID Servers across diverse environments (on-prem, cloud). • Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency. • Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB. • Utilize traffic-based discovery techniques, including ML connection suggestions and cloud-native tagging. • Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner). • Document service mapping standards, processes, and training materials. ServiceNow Platform Expertise • Deep understanding of ServiceNow CMDB structure and relationships. • Hands-on experience with Discovery and Service Mapping modules. • Proficient in MID Server configuration, deployment, and troubleshooting. Experience Required: • 10+ years of total software engineering/ IT experience. 5+ years of overall ServiceNow platform experience. • 3+ years of CMDB/Service Mapping experience. • Experience with application architecture and standard configurations. • Practical experience with enterprise-scale Service Mapping deployments. • Familiarity with ITIL processes, CSDM, and CMDB governance EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”